resume sample for front office receptionist

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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Front Desk Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Front Desk Receptionist Resume

• Entry-Level
• Senior-Level

Front Desk Receptionist Text-Only Resume Templates and Examples

Emma Smith (123) 456-7890 | [email protected] | 2500 Lakewood Avenue, Chicago, IL 01234

Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.

• Strong organizational and time management skills
• Able to prioritize when faced with multiple demands
• Knowledge of MS Word, Outlook, Excel and PowerPoint
• Familiar with multi-line phone systems
• Fast and accurate typist at 90 WPM

High School Diploma Prospect High School, Chicago, IL, September 2015 – June 2019

Professional Experience

Front Desk Receptionist, Maya Consulting Services, Chicago, IL September 2019 – Present

• Greets clients with courtesy and announces their arrival to the necessary departments
• Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
• Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
• Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
• Coordinates with the office manager to ensure office supplies are well stocked

Summer Office Assistant, Family Dental Associates, Chicago, IL June 2019 – September 2019

• Provided office support to the administrative staff by making copies, filing records and preparing patient charts for the day
• Answered phones when needed
• Assisted with data entry of patient information for accurate record-keeping

Certifications

• Microsoft Office Specialist in Word and Outlook

Jack X. Spear (930) 234-9876 | [email protected] | 3517 Moker Street, Apt 8D, Terre Haute, IN 47800

Motivated Receptionist with 8+ years of experience working in private medical offices. Personable and adept at helping clients and staff navigate sensitive situations. Expertly apply Microsoft Office programs to streamline daily office functions.

Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN | April 2014 to Present

• Scheduled meetings and managed office and travel calendars for 5 dermatologists
• Fielded and facilitated patient-staff communications
• Liaised between the center and insurance carriers
• Introduced database that helped medical staff improve efficiency by 10%

Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN | September 2012 to March 2014

• Managed and maintained schedule for all 6 physical and occupational therapists
• Helped clients book and change their next appointments in-house and with medical partner facilities
• Opened office early to greet clients
• Created a database that streamlined reordering of office supplies

Graduate, Terre Haute High School, Terre Haute, IN | 2012 

• Client Service & Communications
• Filing & Records Management
• Social Media Scheduling & Posting
• Typing 90-110 WPM
• VoIP Phone Systems
• Certified General Receptionist
• Microsoft Office Specialist: Word and Excel 2016 Expert

Belinda Taylor (987) 654-3210 | [email protected] | 123 Main Street, Boulder, CO 12345

Friendly and reliable Front Desk Receptionist with 10+ years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: Fluent in English, Spanish, and French.

Front Desk Receptionist, Milton Head Hotel, Boulder, CO | September 2016 to Present

• Greet and welcome all visitors to the hotel
• Provide guests with important information about their room and all hotel amenities
• Answer guests’ questions about hotel services and local attractions
• Inform maintenance team of any issues found by guests
• Liaise with housekeeping staff to ensure rooms are ready for new guests
• Process guest payments
• Won “Employee of the Year” in 2018 and 2020

Front Desk Receptionist, Mountain Ski Villas, Boulder, CO | July 2010 to September 2016

• Ensured hotel compliance with all state and federal safety policies
• Confirmed reservations for conference bookings, and reserved activities for event attendees
• Greeted and informed guests about hotel amenities and local attractions
• Launched a new online booking system that increased reservations by 22%

Associate Degree in Hospitality Management, Central Colorado Community College, Boulder, CO | 2010 

• Computer Reservation System
• Cross-Team Collaboration
• Customer Service & Relations
• Task Prioritization

Your front desk receptionist resume should show you can deliver exceptional customer service and create a welcoming environment for visitors. Employers want to know you can care for their customers while managing daily administrative tasks. This guide will walk you through the resume-writing process and teach you how to highlight key aspects of your experience as a receptionist.

1. Summarize your front desk receptionist qualifications in a dynamic profile

To create a compelling resume profile, introduce yourself and give hiring managers three to five reasons you’re a perfect fit for the role. This is your chance to draw the reader in and present yourself as an administrative professional committed to excellence. Start by listing your job title and years of experience. Then, describe a few of your key qualifications.

For instance, if you’re bilingual, show how you can contribute to a welcoming and inclusive environment at the front desk. Emphasize your ability to communicate fluently and cater to diverse clientele. Or if you’re tech-savvy, highlight your skill in managing digital systems, ensuring efficient call handling, and leveraging software to enhance office operations.

Senior-Level Profile Example:

Friendly and reliable front desk receptionist with over 10 years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: fluent in English, Spanish, and French.

Entry-Level Profile Example:

Courteous front desk receptionist with nearly two years of experience. Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word and Outlook.

2. Showcase your front desk receptionist experience

A results-driven professional experience section is the best way to show your skills in action. Instead of listing your daily duties, create bullet points demonstrating your accomplishments. This strategy demonstrates the unique strengths and contributions you can bring to your next employer. Using numbers like percentages and monetary figures will help you quantify your impact.

As a front desk receptionist, you’ll likely encounter situations requiring diplomacy and mediation.

Underscore your ability to handle disputes tactfully and professionally, ensuring a positive atmosphere for visitors and colleagues.

Senior-Level Professional Experience Example:

• Confirmed reservations for conference bookings and reserved activities for event attendees

Entry-Level Professional Experience Example:

Front Desk Receptionist, Maya Consulting Services, Chicago, IL | September 2019 to present

• Courteously greet clients and announce their arrival to the necessary departments
• Handle incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required
• Provide administrative support to the executive staff when needed, such as data entry, preparing correspondence, and record-keeping
• Keep the lobby neat and organized to ensure clients are comfortable and feel welcomed
• Coordinate with the office manager to ensure office supplies are well-stocked

3. List any education and certifications relevant to front desk receptionists

While hiring managers are usually most concerned with your skills and work experience, don’t undersell your formal training. Start by highlighting your education. This section can be brief but should give a clear snapshot of your academic qualifications, listing any degrees or diplomas.

Then, add any certifications that directly relate to the role of a front desk receptionist. For example, a Microsoft Office specialty could help show your knowledge of programs used daily. First Aid, customer service training, or office management certifications could also be useful.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate Degree in Hospitality Management
• Central Colorado Community College, Boulder, CO | 2010
• [Certification Name], [Awarding Organization] | [Completion Year – optional]

4. List key skills and proficiencies for front desk receptionists

In today’s digital age, most large organizations use applicant tracking systems (ATS) to streamline hiring. These systems scan each resume for relevant keywords and skills. To ensure you pass the ATS screening, incorporate keywords directly from the job posting throughout your resume to demonstrate you have what the employer is looking for. Review the list below to get familiar with terms and phrases you may consider as you write your front desk receptionist resume:

How To Pick the Best Front Desk Receptionist Resume Template

A good template will provide a clean, organized structure for your resume. Opt for one that allows your skills and experience to shine without distractions. Prioritize readability by selecting fonts and color schemes that make scanning your resume easy. Remember, hiring managers are primarily interested in your career background and how well you fit the role, not how stylish your template is.

Mina Stallworth - Professional & Administrative Recruiter at Express Employment Professionals, LinkedIn

Meet our Expert: Mina is a professional and administrative recruiter with over nine years of experience in the complex world of talent acquisition, where she guides both professionals from all walks of life seeking their path in the workforce and organizations striving to assemble exceptional teams.

1. What are the most in-demand skills for front desk receptionists that should be featured on a candidate’s resume? -

• Friendly and welcoming demeanor 
• Ability to handle high-volume traffic (calls, walk-ins, etc…) with ease, poise, and confidence
• Strong administrative and project management skills supporting multiple departments with various needs

2. What work experience and other accomplishments are hiring managers looking for in a front desk receptionist? -

Receptionists are the first impression and a core representation of the organization so hiring managers are more apt to give opportunities to candidates with a service-related or hospitality-based background that understands the importance of customer service. Hiring managers are looking for candidates who are approachable, friendly, and have a warm demeanor.

3. What else, in addition to a resume, should a front desk receptionist candidate be prepared to provide hiring managers? -

For most candidates, this is ultimately a stepping stone into an office setting, so preparing for behavioral and situational examples of working and interacting with customers, working under pressure, using good judgment calls, troubleshooting, and bringing customers satisfactory solutions are critical skills.

4. What advice would you give a front desk receptionist candidate about their job search? -

During the interview, make sure you are exuding confidence, being engaging, and showing interest by making strong eye contact, smiling, using active listening, and providing articulate and well throughout responses. This essentially is a reflection of how you will treat their customers (internal and external).

Frequently Asked Questions: Front Desk Receptionist Resume Examples and Advice

What are common action verbs for front desk receptionist resumes -.

Action verbs help make your resume more engaging and show you're proactive, capable, and can handle the role’s duties. But it can be hard to find the right words to describe your work. Consider using some of the action verbs below in your resume’s professional experience section:

How do you align your resume with a front desk receptionist job posting? -

Employment for receptionists, including front desk receptionists, is expected to show little to no change from 2021 to 2031. However, about 142,000 positions will open up each year as people leave the field to transfer or retire. The highest demand for receptionists will be seen in health care industries, especially for physicians, dentists, and other medical practitioners.

No matter your industry, competition for receptionist jobs will likely remain strong. The best way to get noticed by hiring managers is with a customized resume.

For instance, imagine you’re applying for a job at a law firm. Your resume should showcase any legal experience you have. Use your profile and skills sections to show you can manage legal documentation, direct client inquiries, and maintain an organized office environment.

What is the best front desk receptionist resume format? -

Most front desk receptionists should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section. The resume examples on this page all use a combination format.

A combination resume offers the best of both worlds by fusing these two features. The experience section lets you overview your recent work history – essential information for most employers. At the same time, the profile section lets you showcase your career highlights at the top, regardless if they’re from that work history or another part of your background. The resulting resume is straightforward yet strategic. It gives hiring managers the clearest possible view of your experience and relevant strengths, so they can decide to call you for an interview.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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10 Front Desk Receptionist Resume Examples for 2024

Creating a resume for a front desk receptionist role involves specific strategies. This article will cover proven resume examples, key sections for your resume, and tips to highlight relevant skills like communication and customer service. Follow this guidance to stand out to potential employers.

• 23 Aug 2024 - 1 new resume template (Lead Front Desk Receptionist in Corporate Environment) added
• 15 Aug 2024 - 1 new section (Essential skills for your resume) added
• 26 Jul 2024 - 1 new resume template (Front Office Coordinator in Hospitality) added

  Next update scheduled for 31 Aug 2024

Here's what we see in the strongest resumes for front desk staff.

Show Impact With Numbers : The best resumes highlight a front desk receptionist's ability to save time and streamline processes. Common metrics include reduced check-in times , increased appointment scheduling efficiency , decreased customer wait times , and improved issue resolution rates .

Match Skills To The Job Description : Include skills you have that are also listed in the job description. Some essential ones for a front desk receptionist are data entry proficiency , appointment scheduling software , multiline phone systems , basic financial tracking , and customer relationship management (CRM) tools .

Efficient Resume Phrases : Strong resumes use short, impactful phrases. For a receptionist, these might include 'Managed visitor flow' , 'Scheduling expert' , and 'Conflict resolution skills' .

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Front Desk Receptionist Resume Sample

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Position your education effectively

Place the education section of your resume effectively, based on your work experience. If you have been working as a front desk receptionist for some time, show your work experience first. This lets the hiring manager see your relevant job history right away.

If your most recent experience is educational and relates directly to working at the front desk, for instance, a hospitality or customer service certificate, list this education first. This quickly indicates to the hiring manager that you have the latest training in relevant areas. In most cases, if you have completed higher education like a bachelor's degree, you do not need to include your high school diploma.

Highlight relevant skills

Show skills like phone handling, customer service, and managing schedules for a front desk receptionist role. These are key areas that hiring managers look for.

Show your ability to use office software like Microsoft Office or scheduling systems. Highlight any experience with front desk software if you have it.

Senior Front Desk Coordinator Resume Sample

Ideal resume length.

As you prepare your resume for a front desk receptionist role, keep it concise. You should aim for a single page. This shows you can prioritize information and highlight what matters most. If you have less than 10 years of relevant experience, one page is best. It is not a measure of your experience but shows your ability to select the most relevant details for the job at hand.

Focus on including recent work history and relevant skills. Be sure to also include any special achievements or certifications that make you stand out. If space is tight, consider removing older experiences or education details that may not be as relevant to the position. Remember to keep margins and fonts at a readable size. Your resume should be easy to read at a glance, with the most important information on the first page.

Junior Front Desk Associate Resume Sample

Mention communication skills.

Good communication is very important for a front desk receptionist. List experiences where you have helped people in person or over the phone.

Show how you managed any problems or high call volumes. This proves you can handle a busy front desk role.

Front Desk Receptionist with Medical Office Specialization Resume Sample

Optimize for applicant tracking systems.

Applicant Tracking Systems (ATS) help hiring managers screen resumes quickly. Make sure your resume is optimized for these systems to increase your chances of being noticed.

• Use simple and clear job titles like 'front desk receptionist' in your resume. Avoid creative titles that might confuse the ATS.
• Include relevant keywords from the job description. For example, if the job listing mentions 'customer service' and 'scheduling', make sure these words appear in your resume.

Aspiring Front Desk Receptionist Resume Sample

Customize to show your fit.

To stand out as a front desk receptionist candidate, you need to tailor your resume to show how you are a good match for the job. Consider the specific needs of the hotel, clinic, or office you’re applying to, and reflect those in your resume. Your resume should make it clear why you’re the right person for the front desk.

• Highlight your experience with relevant software, like appointment scheduling or room booking systems, by mentioning the exact names of the software in your skills section e.g. Experienced with RoomKeyPMS .
• For a senior-level front desk role, show instances where you’ve successfully managed or trained junior staff, even if it was just one other person e.g. Led a team of two junior receptionists during peak season .
• If you’re shifting careers, link past duties to front desk tasks like customer service or record keeping, and use clear examples e.g. Managed a customer support team improving client satisfaction by 25% .

Administrative Front Desk Manager Resume Sample

Essential skills for your resume.

As you prepare your resume for a front desk receptionist role, there are certain skills you must showcase. These are the tools and techniques that will help you stand out to hiring managers.

Consider including these key skills:

• Customer service
• Phone etiquette
• Scheduling appointments
• Microsoft Office Suite
• Basic accounting
• CRM software
• Typing speed
• Email management
• Conflict resolution

You don't need to have all these skills, but include the ones that best match your experience. Place them in a dedicated skills section for easy scanning. This helps with Applicant Tracking Systems (ATS) which many companies use to filter resumes. Remember, if you have experience with specific software like QuickBooks or Salesforce , it is good to mention it. This is very useful for roles that require managing accounts or client information.

Front Office Coordinator in Hospitality Resume Sample

Quantify your impact.

As a front desk receptionist, using numbers to show your impact can make your resume stand out. Metrics can demonstrate your efficiency and ability to handle tasks effectively. Think about your daily responsibilities and where you can add numbers to show your achievements.

Here are some ways to measure your impact:

• Count the number of incoming calls you manage daily and calculate any increase in call volume you've handled over time. This shows your ability to manage high workloads.
• Track the percentage of customer queries you resolve on the first call. A high percentage here shows your problem-solving skills and can reduce the need for further support.

Consider these additional ideas:

• Record the amount of time you save by implementing new filing systems or organizational methods. For example, if a new system you proposed cut down file retrieval time by 20% , include this figure.
• Estimate the number of visitors you check in daily. If you've increased efficiency, by, for instance, reducing the average check-in time by 2 minutes per visitor, this indicates strong time management.
• Mention the number of appointments you schedule each week and highlight any improvements, such as reducing scheduling conflicts by 15% .
• If you've trained other staff members, note how many and how this contributed to a 30% decrease in reception errors.

Using clear numbers helps you show your value. Remember to be honest with your estimates and choose metrics that best reflect your contributions.

Lead Front Desk Receptionist in Corporate Environment Resume Sample

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Front Office Receptionist Resume: Best Example for 2024

As the first point of contact for many customers, a front office receptionist plays a crucial role in any organization. They are responsible for managing incoming calls and visitors while delivering excellent customer service. Therefore, having a strong front office receptionist resume is essential in effectively demonstrating your abilities to potential employers.

The purpose of this article is to provide a comprehensive guide to creating the best front office receptionist resume possible. We will cover the essential elements that should be included in a resume, such as skills, work experience, education, and certifications. In addition, we will provide tips on how to craft an eye-catching and attention-grabbing resume while highlighting strengths.

This article is divided into the following sections:

• Understanding the Role of Front Office Receptionist. The article will begin by exploring the responsibilities and duties of a front office receptionist. This section will highlight the key elements of the job that should be emphasized in the resume.
• Essential Elements of Front Office Receptionist Resume. This section will guide readers through the important components of a front office receptionist resume. It will cover essential topics such as formatting, layout, and content.
• Tips for Creating a Perfect Front Office Receptionist Resume. In this section, we will provide insightful tips that can help create an exceptional front office receptionist resume that can stand out from the crowd. We will offer suggestions on how to optimize wording, phrase bullet points, and demonstrate skills and experience.
• Mistakes to Avoid When Writing a Front Office Receptionist Resume. In this concluding section, we will cover common, avoidable mistakes individuals make while crafting a front office receptionist resume. We will provide tips on how to avoid these mistakes so that readers can create an exceptional and professional resume.

Key Components of a Front Office Receptionist Resume

When looking to land a receptionist job, crafting a well-written and polished resume is crucial. This section outlines the key components of a front office receptionist resume that can make a candidate stand out among the competition.

• Contact Information

The first item on any resume should be the candidate’s contact information. This includes their full name, current mailing address, phone number, and email address. When including an email address, it should be professional and should not include any nicknames or inappropriate language.

• Professional Summary

The professional summary is a brief statement that summarizes a candidate’s career goals, experience, and skills that make them a strong fit for the position they are applying for. A well-crafted professional summary should be concise and to the point, highlighting key accomplishments, skills, and experience.

Key Skills and Competencies

To draw the attention of hiring managers and recruiters, a front office receptionist’s resume should clearly outline the skills and competencies that align with the job requirements. These may include skills such as excellent communication skills, ability to work under pressure, attention to detail, organizational skills, and knowledge of office procedures.

Relevant Work Experience

Relevant work experience is a vital component of a strong resume, and this section should include the candidate’s work history in reverse chronological order. It should detail the job title, the name and location of the company, employment dates, and a brief description of the duties and responsibilities. It is essential to include experience working as a receptionist or in a related administrative role.

Educational Background

The education section should outline the candidate’s academic qualifications, including any relevant courses or degrees. This may include diplomas, certificates, or degrees such as associate, bachelor, or master’s degrees in business administration, hospitality management, or other related fields.

Certifications or Additional Training

In addition to education, a front office receptionist with industry-specific certifications or additional training can increase their chances of being selected for an interview. These may include office administration or receptionist certifications, customer service courses, and training in office equipment or software.

A well-written front office receptionist resume should include contact information, a professional summary, key skills and competencies, relevant work experience, educational background, and certifications or additional training. These components can help candidates stand out and showcase their qualifications for the position.

Formatting and Design Tips for a Front Office Receptionist Resume

When creating a resume for a front office receptionist, it’s crucial to ensure that it’s easy to read and visually appealing. Here are a few formatting and design tips to follow:

Best Fonts and Font Sizes

When choosing a font for your resume, it’s best to stick with a clean, easy-to-read option, such as Arial, Calibri, or Times New Roman. You should also ensure that the font size is large enough to be easily read, but not so large that it takes up too much space. A font size of 10-12 points is ideal for most resumes.

Use of Color and Graphics

While it might be tempting to use a lot of color and graphics in your resume, it’s important to remember that simplicity is key. Using too many colors or graphics can make your resume look cluttered and unprofessional. Stick to a simple color scheme, such as black and white or a single accent color, and use graphics sparingly.

Length of the Resume

Your front office receptionist resume should be no longer than two pages. Focus on highlighting relevant experience and skills, and don’t include unnecessary information. Keep in mind that hiring managers and recruiters often have a limited amount of time to review resumes, so it’s crucial to make every word count.

Sections and Subheadings

Organizing your resume into clear sections and subheadings will help make it easier to read and navigate. Common sections for a front office receptionist resume include:

• Work Experience
• Certifications

Within each section, use clear subheadings to further break down your experience and skills. This will help the hiring manager or recruiter quickly identify the information they’re looking for.

Bullet Points vs Paragraphs

When it comes to formatting your experience and skills, it’s best to use bullet points rather than paragraphs. Bullet points are easier to read and allow you to highlight key accomplishments and responsibilities. Be sure to start each bullet point with a strong action verb, such as “Managed,” “Coordinated,” or “Implemented,” to help demonstrate your skills and experience.

By following these formatting and design tips, you can create a front office receptionist resume that’s not only visually appealing, but also easy to read and understand. Remember to keep it simple, focused, and tailored to the specific job you’re applying for.

Writing the Professional Summary Section of a Front Office Receptionist Resume

Now that you have an understanding of the overall structure of a front office receptionist resume, it’s time to focus on writing the professional summary section. This section is a critical component of your resume, as it provides the reader with a snapshot of your qualifications, experience, and personal brand. Here’s how you can create a professional summary that stands out from the rest.

What to Include in a Professional Summary

Your professional summary should be a concise, three to five sentence paragraph that highlights your most important qualifications and achievements. Here are a few things you should consider including in this section of your resume:

• Your name and title: Be sure to include your name and job title at the beginning of your professional summary. This will help the reader immediately identify who you are and what your area of expertise is.
• Relevant experience: Highlight your most relevant work experience, especially as it relates to the front office receptionist role. This could include experience working in a similar position, customer service experience, or any other relevant experience that demonstrates your ability to handle multiple tasks and work well under pressure.
• Skills: Mention your most relevant skills such as effective communication, multitasking, attention to detail, and a professional phone manner.
• Achievements: Provide specific achievements or accomplishments that demonstrate your value as a front office receptionist. Examples could include improving appointment scheduling and reducing wait times for clients.

Examples of Strong Professional Summary Statements

Here are a few examples of strong professional summary statements to help guide you as you create your own:

• Accomplished front office receptionist with 5+ years of experience providing excellent customer service and managing a high volume of phone calls, emails and visitors, seeking to bring expertise, talent, and professionalism to a dynamic organization.
• Highly skilled front office receptionist with experience managing front desk operations, greeting visitors and ensuring a positive customer experience. Possesses exceptional communication, organization, and problem-solving abilities.
• Outgoing, friendly and efficient front office receptionist with demonstrated experience in managing a busy reception area, handling phone calls, scheduling appointments, and providing excellent customer service.

Remember that your professional summary should be tailored to the specific job you’re applying for. Use the job description to help guide you in determining which qualities and skills to highlight.

Tips for Writing a Professional Summary that Stands Out

To ensure that your professional summary stands out, here are a few tips to keep in mind:

• Be concise: Keep your professional summary brief and to the point. You want to make a strong first impression, but you don’t want to overwhelm the reader with too much information.
• Customize your summary: Tailor your professional summary to the job you’re applying for. Use the job description to help you determine which skills and qualities to highlight.
• Use active language: Start your sentences with active verbs to make your summary more impactful.

Writing the Key Skills and Competencies Section of a Front Office Receptionist Resume

Front office receptionists serve as the face and first point of contact for visitors and guests in any organization. Therefore, their success in this role depends largely on their skill and competencies. To make your resume stand out as a front office receptionist, it’s essential to identify the key skills and competencies that employers expect in the role and highlight them in your application.

Identifying Key Skills and Competencies for the Role

The key skills and competencies for a front office receptionist are those that help them to perform their duties effectively and efficiently. These skills and competencies include:

Communication Skills: Good communication skills are essential for a front office receptionist to handle calls, emails, and various inquiries from guests and visitors. Receptionists must be able to communicate clearly and be able to empathize with the visitors’ needs, complaints, and queries.

Time Management and Organization: Receptionists must be able to manage their time and organize their work efficiently to handle their administrative duties and create a smooth guest experience.

Technology Proficiency: Receptionists must be comfortable using various office equipment, such as phone systems, computers, and software, to manage appointments, guests, and other tasks.

Multitasking: Multitasking enables front office receptionists to keep pace with the demands of their work, utilizing their resources, and creatively finding solutions to challenges they face.

Teamwork: Front office receptionists often work as part of a team and must be able to collaborate with their colleagues effectively.

Tips for Highlighting Skills and Competencies

To highlight your key skills and competencies on your resume effectively, follow these tips:

Customize your resume to the job description by identifying the specific skills and competencies that the employer is looking for and tailoring your summary to show that you possess them.

Use bullet points and clear sentences to demonstrate your skills and competencies instead of long-form paragraphs that may be difficult for hiring managers to read.

Use metrics and numbers to quantify your accomplishments, such as the number of guests you’ve assisted, the number of calls you’ve handled, or the number of appointments you’ve scheduled.

Use action verbs to emphasize your achievements and contributions to your current or previous positions.

Add certifications and training courses you’ve taken that demonstrate your proficiency or expertise in the key skills and competencies required in the role.

Examples of Strong Skills and Competencies Statements

Here are some examples of strong skills and competencies statements for a front office receptionist resume:

Communication Skills:

Effectively handles clients’ calls, emails, and online inquiries, maintaining a 95% satisfaction rating in customer relations.

Utilizes active listening skills and empathy to address clients’ questions and concerns, resulting in a 20% decrease in complaints over the past year.

Writing the Work Experience Section of a Front Office Receptionist Resume

As a front office receptionist, your work experience section is one of the most critical aspects of your resume. This section showcases your previous employment and achievements, and it should detail how effectively you can handle tasks related to customer service, data entry, and appointment scheduling.

Discussing Relevant Work Experience

When it comes to writing your work experience, think of your experiences that relate closely to the position of the front office receptionist, and put them in a reverse chronological order, with your most recent position listed first. Make sure to describe your job responsibilities, the skills you’ve developed, and how you’ve contributed positively to your past workplaces. It’s also important to note that the hiring manager would want to see a perfect match to the job description in terms of keywords, so make sure to include relevant phrases.

Highlighting Accomplishments and Achievements

You can set yourself apart from other applicants by highlighting your achievements in your previous jobs. These accomplishments should showcase how you brought value to your previous employer’s office, such as improving customer satisfaction by 25% or reducing the average wait time for guests in the lobby.

Formatting the Work Experience Section

One of the most crucial things to remember when writing your work experience section is the formatting. Make sure to use bullet points to break up dense paragraphs, begin each bullet point with an action verb, and keep your writing concise & clear. Use white space effectively, and make sure to use the same font, point size, and bullet points throughout your document.

Examples of Strong Work Experience Statements

• Implemented a new scheduling system that increased efficiency by 35% and reduced patients’ wait time by 20 minutes.
• Maintained an average satisfaction rating of 4.8/5 from guests by providing exceptional customer service and attention to detail.
• Streamlined office operations by creating a new filing system, reducing lost documents by 30% and minimizing overdue bills by 25%.
• Trained two new front office receptionists in customer service and administrative duties, resulting in increased occupancy by 15%.
• Helped to develop and implement a successful marketing campaign, boosting year-over-year profits by 18%

By highlighting your relevant work experience, accomplishments, and achievements in a clear, concise, and visually appealing format, you can increase your chances of landing an interview for the position of a front office receptionist. Showcasing the best version of you on paper is vital to landing that perfect job, so take the time to make every word count.

Addressing Employment Gaps and Career Changes on a Front Office Receptionist Resume

As a front office receptionist, your resume should highlight your communication and organizational skills, attention to detail, and ability to multitask. However, if you have gaps in your employment history or a career change, it can be challenging to explain them effectively on your resume.

Tips for Explaining Employment Gaps

When explaining employment gaps, it’s essential to be honest about the reasons for the gap. Here are some tips that can help make your explanation effective:

• Be honest: When addressing gaps in your employment history, don’t try to hide them. Honesty is always the best policy.
• Highlight transferable skills: If you have volunteered or taken courses during your gap, mention them on your resume to highlight your transferable skills.
• Provide a brief explanation: You don’t need to provide extensive details about why you have a gap in your employment, keep it brief and to the point.

Addressing Career Changes

If you are changing careers, it can be challenging to convince a potential employer that you are the right fit for the job. Here are some tips to help you explain your career change:

• Relevance to the job: Discuss how your transferable skills and experience can be useful for the position you’re applying for.
• Talk about successes: Highlight your accomplishments from your previous job or career that can translate to the current position.
• Show enthusiasm: Show how passionate you are about the new career path you’ve chosen.

Examples of Successful Employment Gap and Career Change Statements

Example 1: Employment Gap Statement

• After the birth of my child, I took a sabbatical to care for my child at home full-time. During this time, I honed my organizational skills and completed a course on Microsoft Excel.

Example 2: Career Change Statement

• While working in sales for the past ten years, I developed strong communication and interpersonal skills, but I wanted a more fulfilling career that makes a positive impact on people’s lives. That’s why I decided to change my career path and pursue a role as a front office receptionist.

Addressing employment gaps and career changes on a front office receptionist resume requires honesty, highlighting relevant experiences, and showcasing transferable skills. Use some of the tips and examples mentioned above to tackle any gaps or career changes effectively in your resume.

Tips for Tailoring a Front Office Receptionist Resume to the Job Posting

As an experienced front office receptionist, it’s important to tailor your resume to the specific job posting you’re applying for. This can greatly increase your chances of getting noticed by the hiring manager and getting invited for an interview.

Here are some tips for analyzing a job posting, identifying keywords and phrases, and incorporating the job posting requirements into your resume:

Analyzing Job Postings

When you come across a job posting, it’s important to take the time to read through it thoroughly. Look for key details about the company, the position, and the requirements for the job. Assess whether you meet the qualifications and if the job aligns with your career goals.

Identifying Keywords and Phrases

After reading the job posting, identify the keywords and phrases that stand out. These are often skills, qualifications, or responsibilities that the employer is specifically looking for in a candidate. Make a list of these keywords and phrases so you can easily reference them while updating your resume.

Incorporating Job Posting Requirements into the Resume

Once you have identified the keywords and phrases from the job posting, it’s important to incorporate them into your resume. This helps to ensure that your resume is more likely to pass an automated screening process and get in front of the hiring manager.

To do this, you can:

• Use the same language and wording from the job posting in your resume
• Highlight your relevant skills and achievements that match what the employer is looking for
• Include any specific requirements that the job posting mentions, such as software proficiency or industry knowledge

When updating your resume, make sure to address all of the job posting requirements, but also ensure that the language is in your own voice and that you’re not merely copying and pasting from the posting.

By taking the time to analyze a job posting, identifying keywords and phrases, and incorporating these requirements into your resume, you can greatly increase your chances of getting noticed by the hiring manager and securing your dream front office receptionist job.

Common Mistakes to Avoid on a Front Office Receptionist Resume

As a front office receptionist, your resume is often the first impression that potential employers have of you. However, many applicants make common mistakes that can harm their chances of securing their desired position. In this section, we will discuss some of these mistakes and provide tips for avoiding them.

Common Mistakes made by Applicants

Lack of Clarity: One common mistake is not being clear about the type of front office receptionist position you are applying for. Tailoring your resume to match the job description is important to grab the attention of the hiring manager.

Grammatical Errors: As a receptionist, you will be expected to have good communication skills. Grammatical errors can convey a lack of attention to detail, making you appear unprofessional.

Overcrowding: Be sure to keep your resume concise and straightforward. Overcrowding your resume with unnecessary information can be off-putting and discourage potential employers.

Irrelevant Information: Including irrelevant information such as personal hobbies or unrelated work experience can detract from your qualifications and make you appear unprofessional.

Tips for Avoiding Common Mistakes

Tailor your Resume: Tailor your resume to the specific job you are applying for. Highlight the skills and experiences the job listing requires.

Proofread: Before submitting your resume, proofread it for spelling and grammatical errors. You can also ask someone else to review your resume for a fresh perspective.

Keep it Concise: Keep your resume concise, ideally no more than two pages. Use bullet points and clear language to describe your skills and experiences.

Include Relevant Information: Focus on including relevant information such as your work experience, education, and skills related to the job you are applying for. Inclusions such as references can be added later on.

Having a well-crafted resume is key to landing your dream front office receptionist job. By avoiding common mistakes made by applicants and using our tips for success, you can ensure your resume stands out from the rest.

Example of a Strong Front Office Receptionist Resume

When it comes to applying for a front office receptionist position, having a well-written and professional resume is crucial. Not only does it demonstrate your skills and qualifications, but it also serves as your first impression to potential employers. To help you craft a standout resume, we’ve provided a comprehensive example below, along with a discussion of key components and analysis of formatting and design.

A Comprehensive Example of a Strong Resume

Here is an example of a strong front office receptionist resume:

Name:  Emily Smith Contact Information: Phone: (555) 555-5555 Email: emilysmith. [email protected]

Objective:  Dedicated and professional front office receptionist with excellent communication and organizational skills. Seeking a challenging position in a reputable organization where I can utilize my strong customer service abilities and contribute to creating a positive and welcoming environment.

• Extensive experience in front office receptionist roles, managing a high volume of phone calls, emails, and visitor inquiries.
• Proven ability to maintain a professional and friendly demeanor, ensuring customer satisfaction and a positive first impression.
• Strong organizational skills, able to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficient in using office software and equipment, including MS Office Suite and multi-line phone systems.
• Excellent verbal and written communication skills, with a focus on active listening and clear and concise communication.

Experience:

Front Office Receptionist | XYZ Corporation

• Greeted and welcomed visitors, providing exceptional customer service and addressing inquiries and requests.
• Managed a multi-line phone system, answering and transferring calls, and taking accurate messages.
• Scheduled appointments, meetings, and conference room reservations, ensuring optimal use of resources.
• Assisted with administrative tasks, such as data entry, document preparation, and filing.
• Collaborated with team members to ensure smooth office operations and efficient workflow.

Administrative Assistant | ABC Company

• Supported office staff by handling incoming calls, distributing mail, and managing office supplies.
• Assisted in organizing and coordinating meetings and events, including making arrangements for travel and accommodations.
• Prepared documents, reports, and presentations using MS Office Suite.
• Maintained confidential records and files, ensuring data accuracy and security.
• Handled general inquiries and provided information to clients and visitors in a professional and timely manner.

Bachelor’s Degree in Business Administration ABC University

• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in MS Office Suite and multi-line phone systems
• Attention to detail and ability to maintain confidentiality
• Effective problem-solving and decision-making skills
• Professional and friendly demeanor

References:

Available upon request

Analysis of Formatting and Design:

This front office receptionist resume example demonstrates a clean and professional design. The layout is easy to read, with clear headings and bullet points to organize information effectively. The use of a summary section at the beginning provides a concise overview of the candidate’s qualifications and strengths. The experience section highlights relevant responsibilities and achievements, focusing on customer service, communication, and administrative skills. The inclusion of education and skills sections further enhances the candidate’s qualifications for the position. Finally, the resume concludes with a statement that references are available upon request.

Overall, this resume presents a strong and professional image, effectively showcasing the candidate’s skills, experience, and qualifications for a front office receptionist role.

In conclusion, a well-crafted front office receptionist resume should include a clear objective, a concise summary, relevant experience, educational background, key skills, and professional references. Remember to tailor your resume to the specific job requirements and emphasize your customer service, organizational, and communication abilities. With a standout resume, you can increase your chances of securing a front office receptionist position and making a positive impression on potential employers.

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Front Office Receptionist Resume With Samples & Examples

• Resume Format
• May 20, 2024
• Administrative

Front Office Receptionist Resume : A front office receptionist plays a crucial role in the smooth operation of any organization. As the first point of contact for clients and visitors, a well-crafted resume is essential to showcase your skills and experience in this role. In this blog post, we will provide you with a comprehensive guide on how to create an impressive front office receptionist resume.

Starting with the objective section, this is where you can highlight your career goals and what you hope to achieve in the role of a front office receptionist. A strong objective statement will grab the attention of potential employers and set the tone for the rest of your resume.

Next, the summary section is a brief overview of your qualifications and experience. This is your chance to highlight your key strengths and why you are the perfect candidate for the job. Make sure to tailor this section to the specific requirements of the job you are applying for.

In the education section, list any relevant degrees or certifications that you have obtained. This will demonstrate your commitment to professional development and show that you have the necessary qualifications for the role.

Moving on to the skills section, highlight any technical or soft skills that are relevant to the role of a front office receptionist. This could include proficiency in Microsoft Office, excellent communication skills, or the ability to multitask in a fast-paced environment.

In the experience section, detail your previous work experience in similar roles. Include information about the duties you performed, any achievements or awards you received, and how you contributed to the success of the organization.

If you have any relevant certifications, awards, or achievements, be sure to include them in their respective sections. This will help to further demonstrate your qualifications and show potential employers that you are a top candidate for the job.

To help you get started, we have included a free template for a front office receptionist resume. Use this template as a guide to create your own personalized resume that will impress potential employers and help you land the job of your dreams.

Front Office Receptionist Resume Sample

Frank Castle Front Office Receptionist Phone:(415) 555-2345 Email: [email protected] Address: 1111 Birch Avenue, Brookside, FL 56789

Experienced front office receptionist with 5 years of experience in managing a busy reception area, handling phone calls, scheduling appointments, and greeting clients. Proficient in Microsoft Office Suite and skilled in providing excellent customer service. Strong communication and organizational skills. Previous employers include ABC Company and XYZ Corporation.

Front Office Receptionist ABC Company, New York, NY June 2018 – Present

– Greet and welcome visitors in a professional and friendly manner – Answer and direct phone calls to appropriate personnel – Manage incoming and outgoing mail and packages – Maintain a clean and organized reception area – Schedule appointments and meetings for staff members – Assist with administrative tasks as needed – Provide excellent customer service to clients and guests – Handle any inquiries or issues in a timely and efficient manner

Front Desk Clerk XYZ Hotel, Miami, FL January 2016 – May 2018

– Checked guests in and out of the hotel – Answered phone calls and provided information to guests – Assisted with reservations and room assignments – Handled guest complaints and resolved issues in a professional manner – Managed the front desk area and ensured it was clean and organized – Collaborated with other hotel staff to ensure a smooth guest experience – Processed payments and maintained accurate records of guest transactions

Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV 2016-2020

Relevant coursework: – Front Office Operations – Hospitality Marketing – Customer Service Management – Hotel Revenue Management

Associate of Arts in Business Administration Community College of Southern Nevada, Las Vegas, NV 2014-2016

Relevant coursework: – Business Communication – Accounting Principles – Marketing Fundamentals – Introduction to Hospitality Industry

1. Excellent communication skills, both verbal and written 2. Proficient in Microsoft Office Suite 3. Strong organizational and multitasking abilities 4. Experience with multi-line phone systems 5. Customer service oriented 6. Ability to work well under pressure in a fast-paced environment 7. Detail-oriented and able to maintain a high level of accuracy 8. Knowledge of basic office procedures and equipment 9. Ability to maintain confidentiality and handle sensitive information 10. Strong problem-solving skills and ability to think on my feet

Certifications

– Certified Medical Office Assistant (CMOA), American Medical Technologists, 2018 – Certified Front Desk Representative, American Hotel & Lodging Educational Institute, 2017 – CPR and First Aid Certification, American Red Cross, 2016

Awards & Achievements

– Employee of the Month, XYZ Hotel, June 2020 – Recognized for outstanding customer service and professionalism by receiving multiple positive guest reviews on TripAdvisor – Successfully implemented a new guest check-in system that improved efficiency and reduced wait times by 20% – Completed a certification in hospitality management from the American Hotel & Lodging Educational Institute

Sarah Williams – Specialist – HIJ Group – (444) 333-2222 – [email protected]

Front Office Receptionist Resume Objective – Examples

1. To utilize my strong communication and organizational skills to provide exceptional customer service and administrative support as a Front Office Receptionist. 2. Seeking a Front Office Receptionist position where I can leverage my experience in managing a busy reception area and handling multiple tasks efficiently. 3. To secure a Front Office Receptionist role in a dynamic organization where I can contribute my excellent interpersonal skills and attention to detail. 4. Looking for a Front Office Receptionist position that allows me to utilize my customer service experience and ability to handle high-volume phone calls and inquiries. 5. Seeking a Front Office Receptionist position where I can apply my knowledge of office procedures and technology to ensure smooth operations and customer satisfaction.

Front Office Receptionist Resume Description Examples

1. Greeted and welcomed visitors in a professional and friendly manner, directing them to the appropriate person or department. 2. Managed a multi-line phone system, answering and transferring calls to the appropriate party. 3. Scheduled appointments and meetings, coordinating with staff to ensure availability and proper room setup. 4. Handled incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients. 5. Maintained a clean and organized front office area, ensuring a professional and welcoming environment for visitors and staff.

Action Verbs to Use in Front Office Receptionist Resume

1. Greeted: Welcomed and acknowledged guests as they arrived at the front desk. 2. Answered: Responded to phone calls and inquiries from guests and provided assistance as needed. 3. Scheduled: Managed appointments and bookings for guests and ensured the smooth operation of the front office. 4. Assisted: Helped guests with check-in and check-out procedures, as well as any other requests they may have had. 5. Organized: Maintained a tidy and efficient front desk area, including handling paperwork and keeping track of guest information. 6. Directed: Guided guests to their designated areas within the facility and provided directions or information as needed. 7. Resolved: Addressed and resolved any guest complaints or issues in a timely and professional manner. 8. Managed: Oversaw the daily operations of the front office, including coordinating with other staff members and ensuring guest satisfaction.

Mistakes to Avoid in Front Office Receptionist Resume

1. Spelling and grammatical errors: Make sure to proofread your resume carefully to avoid any spelling or grammatical errors. These mistakes can make you appear unprofessional and careless.

2. Lack of relevant experience: Make sure to highlight any relevant experience you have as a front office receptionist. Include details about your previous roles, responsibilities, and accomplishments in this field.

3. Not tailoring your resume to the job: Customize your resume to the specific job you are applying for. Highlight your skills and experience that are most relevant to the front office receptionist position.

4. Including irrelevant information: Avoid including irrelevant information on your resume, such as unrelated work experience or hobbies. Keep your resume focused on your qualifications for the front office receptionist role.

5. Using a generic resume template: Stand out from other applicants by using a unique and professional resume template. Avoid using generic templates that may not showcase your skills and experience effectively.

6. Not including a professional summary: A professional summary at the top of your resume can help to quickly highlight your qualifications and experience as a front office receptionist. Make sure to include a brief overview of your skills and accomplishments.

7. Failing to include contact information: Make sure to include your contact information, such as your phone number and email address, on your resume. This information is essential for potential employers to reach out to you for interviews.

FAQs – Front Office Receptionist Resume

What experience do you have working as a front office receptionist.

I have over five years of experience working as a front office receptionist in various industries, including healthcare, hospitality, and corporate settings. In these roles, I have honed my customer service skills, developed strong communication abilities, and become proficient in managing multiple tasks simultaneously. I am comfortable greeting visitors, answering phones, scheduling appointments, and handling administrative duties with professionalism and efficiency. I am also experienced in using various office software programs and have a proven track record of providing exceptional service to clients and colleagues.

How do you handle a high volume of phone calls and visitors in a fast-paced environment?

In a fast-paced environment with a high volume of phone calls and visitors, it is important to prioritize tasks and manage time effectively. One way to handle this is by setting up a system for managing incoming calls and visitors, such as using a call queue or appointment scheduling software. Additionally, having clear communication protocols in place can help streamline interactions with callers and visitors. It is also helpful to delegate tasks to team members and collaborate with colleagues to ensure that all inquiries are addressed promptly. Staying organized and maintaining a positive attitude can also help in managing the demands of a high-volume environment.

Can you provide examples of your customer service skills and how you have resolved difficult situations with clients or customers?

Certainly! In my previous role as a customer service representative, I encountered a situation where a customer was unhappy with a product they had purchased. I listened to their concerns, empathized with their frustration, and offered a solution that met their needs. By being patient, understanding, and proactive in finding a resolution, I was able to turn a dissatisfied customer into a loyal one.

Another example of my customer service skills in action was when I had to deal with a particularly irate customer who was upset about a billing error. I remained calm, apologized for the mistake, and took immediate steps to rectify the issue. I kept the lines of communication open, provided regular updates on the progress of the resolution, and ensured that the customer felt heard and valued throughout the process. By demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction, I was able to successfully resolve the situation and maintain a positive relationship with the client.

How do you stay organized and prioritize tasks in a busy front office setting?

In a busy front office setting, staying organized and prioritizing tasks is crucial for ensuring smooth operations and providing excellent customer service. To stay organized, I utilize tools such as calendars, to-do lists, and digital task management apps to keep track of appointments, deadlines, and daily tasks. I also make sure to keep my workspace tidy and clutter-free to minimize distractions and improve efficiency.

When it comes to prioritizing tasks, I first assess the urgency and importance of each task and then rank them accordingly. I focus on completing high-priority tasks first to prevent any delays or disruptions in the workflow. I also communicate effectively with my team members to delegate tasks and collaborate on projects to ensure that all tasks are completed in a timely manner. By staying organized and prioritizing tasks effectively, I am able to manage my workload efficiently and provide exceptional service to our clients.

What software programs or systems are you proficient in using for scheduling appointments, managing calendars, and handling administrative tasks?

I am proficient in using Microsoft Outlook, Google Calendar, and scheduling software such as Calendly and Doodle for managing appointments and calendars. I am also experienced in using project management tools like Asana and Trello for handling administrative tasks and organizing workflows. Additionally, I have familiarity with CRM systems like Salesforce and HubSpot for managing client relationships and communication.

In conclusion, a well-crafted front office receptionist resume is essential for showcasing your skills and experience to potential employers. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can highlight your qualifications and stand out from other candidates. Use the free template provided to create a professional and impressive resume that will help you land your dream job as a front office receptionist. Good luck!

Related Administrative Role Resumes:

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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Front Office Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the front office receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Performs other duties as assigned
• Sort and process patient packets and get them out to provider offices daily and timely
• Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Check out of departing guest in accordance with the established standards
• Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
• Is proficient in the safe handling of all relevant equipment; takes corrective action and/or reports to management for further follow up
• Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
• To assist guests regarding hotel facilities in an informative and helpful way
• Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
• Be provided with meals in Employee Restaurant
• Be provided Shared accommodation
• Maintain teacher work room
• Proven track record of producing accurate work including spelling, grammar and high level of attention to detail
• Strong time management and organizational skills, with the ability to manage multiple tasks and balance shifting priorities while maintaining confidentiality
• Highly responsible & reliable
• Calm, efficient, and organized with great attention to detail
• Acquire and maintain knowledge of all programs/registration details, discounts, etc
• Positive attitude and good communication skills
• Ability to multi-task and prioritize
• Ability to handle cash transactions and balance cash drawers
• Ability to sort and file by alphabet or terminal digit
• General knowledge of healthcare insurance and terminology
• Knowledge of grammar, spelling and medical terminology

7 Front Office Receptionist resume templates

Read our complete resume writing guides

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• Strong computer skills required. Microsoft Office skills required, particularly Word and Excel; Publisher and/or PowerPoint skills strongly preferred
• A minimum of a high school diploma, prior office experience preferred
• Cover front desk during assigned hours and/or during additional assigned programs
• Monitor and oversee the communications and office equipment at the front desk, i.e. postage machine, phone system and the email database systems; phone messages, email messages ([email protected]) and the downloading of Bunk1 camper emails in the summer months
• Monitoring, tracking, and ordering of office supplies, or any other supplies as needed
• Ensure front office environment is customer friendly, clean, neat and presentable at all times. This also includes the upkeep of the storage space in the basement and the office supply closet
• Must appear presentable wearing neat and appropriate attire
• Prepare organizational materials in a timely, organized manner, including for open houses and special events. This preparation may include the gathering of supplies, name tags, and appropriate forms as required
• Accept deliveries, open and distribute mail to appropriate departments/mail boxes
• Aid in the resolution of membership and customer complaints, or concerns
• Coordinate and execute mailing projects, including managing and mailing birthday cards to campers – sorted and sent out 3 times a month
• Provide administrative support (filings, mailings, computer input) to all departments. Duties may also include data research
• Must be able to lift up to 30 pounds
• Ability to stand or sit while maintaining alertness for several hours at a time
• Position may require bending, leaning, kneeling, and walking
• Ability to speak concisely and effectively communicate
• Re-direct calls as appropriate and take adequate messages when required
• Collect and distribute parcels, other mail and distribute faxes
• Deliver excellent customer service, at all times
• Matric and minimum 2 years Receptionist/Office Administrator experience
• Possess good professional image, excellent phone mannerism, passion and enthusiasm
• Excellent Telephone Skills and etiquette
• Strong Verbal and Written communication in English, Afrikaans, French an added advantage
• High proficiency in Microsoft Office Skills, specifically Excel – a must
• Exceptional customer-service skills
• Ability to handle Pressure
• Self –Motivated
• Strong Administration skills
• Exposure to accounting is an asset, aptitude and passion for working with numbers a must
• Must be Pro-active and highly resourceful
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in experience to our guests
• Sell rooms to walk-in guests
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Co operate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Front Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors (manages sign-in log for visitors)
• Typing a variety of forms, letters, memos and reports using Microsoft Office programs; maintains office files and filing system
• Composing letters and memos for a variety of purposes, using correct grammar, punctuation and sentence structure
• Proper grammar, sentence construction and punctuation
• Telephone and office etiquette
• Computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
• Effective verbal and written communication skills – ability to follow written and verbal instruction
• Greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
• One year of experience in an office setting
• Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
• Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells room types and resort facilities in a sensitive and personalized manner
• Keeps abreast of events in the resort; proactively updates and maintains Guest History databases
• Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
• Participate telecom rotation duty
• Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors
• Knowledge of proper grammar, sentence construction and punctuation
• Knowledge of telephone and office etiquette
• Skills using computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
• Ability to greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
• Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
• At least two years of college
• A minimum of two years administrative experience (experience in a school setting preferred)
• Excellent organizational skills and detail orientation
• Strong typing and technology skills, specifically with Microsoft Word, Excel, Access, and Publisher
• Evidence of strong interpersonal skills
• Evidence of personal initiative and follow through
• Two+ years previous experience and/or some hospital clerical experience
• Medical terminology a must
• Forty-five (45) wpm typing skills required (previous typing test certificate or results will be requested)
• Computer experience is a must
• Good communication skills
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected
• Assembles patient paperwork per established Standard Work. Produces charge/encounter tickets ensuring that the correct patient information is obtained as needed
• Schedules patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day
• Informs clinical personnel when patient have arrived; routes patient to appropriate clinical area
• Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner
• Employees can be moved to different offices within the ministry as scheduling and staffing dictates
• Maintains cleanliness and neatness of patient waiting lounge
• Education: High School Graduate or GED
• License / Certification
• Has 1 - 2 years of relevant experience in 5* Hotels or Resorts
• Possesses excellent verbal and written skills in English, math and psychometric abilities
• Passed O-levels; Technical education in Hospitality is preferred
• Possesses aptitude and upward mobility
• Possesses finesse and personal flair
• Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred
• Provides guests with insightful recommendations ; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
• Assists guests requests for with "Do Not Disturb" requests, screening calls, transferring calls, call forwarding, call pick-up, conference calls and collect calls
• Handles messages accurately and in a timely manner
• Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
• Handles reservation requests when needed
• Covers night duty according to the team rotation
• Is competent in the use of the property management system, telephone switchboard, and facsimile machines; follows impeccable telephone etiquette
• Strictly complies with hotel's cash handling policies and procedures
• Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
• Coordinates special communication requirements in meeting or guest rooms
• Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
• Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
• Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
• Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
• Explore diving and snorkeling activities on the house
• Earn complimentary rooms nights based on your service period with the Four Seasons
• Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
• Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
• Get free WIFI in employee lounge and living areas
• Work with small business customers on service directory needs
• Answer and route phone calls
• Serve as a back-up in placing obituaries, entering display orders, pulling tearsheets, and creating reports
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Good organizational and multi-tasking abilities
• High School diploma; additional qualifications will be a plus

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9 Receptionist Resume Examples for 2024

Receptionist

Best for jobs requiring a traditional resume

A professional resume like this one communicates a more formal tone, but it’s unique enough to still leave a favorable first impression.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or an online resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI resume maker . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

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• • Managed a daily average of 100+ calls, ensuring prompt and accurate communication between clients and executives.
• • Implemented an improved visitor check-in process, reducing wait times by 30% and enhancing overall visitor satisfaction.
• • Coordinated scheduling and appointments for a team of 50+ employees, resulting in a 15% increase in meeting efficiency.
• • Processed and delivered mail and packages for 300+ employees, ensuring timely distribution with zero errors.
• • Assisted in organizing and filing critical documents, leading to a 20% reduction in retrieval time for client records.
• • Supported billing processes, helping to resolve client inquiries and reduce outstanding balances by 10%.
• • Answered and directed a high volume of incoming calls daily, ensuring seamless communication within the office.
• • Organized and maintained client records, improving document retrieval time by 25%.
• • Scheduled and coordinated appointments for senior management, optimizing their calendars and ensuring punctuality.
• • Managed the front desk during peak hours, greeting and directing over 150 visitors daily.
• • Assisted in the preparation and processing of monthly billing statements, reducing billing discrepancies by 15%.
• • Greeted and assisted over 100 visitors daily, providing excellent customer service and ensuring a positive experience.
• • Managed scheduling for executives, resulting in improved time management and reduced scheduling conflicts by 20%.
• • Handled and distributed mail, ensuring all deliveries were correctly logged and delivered promptly.
• • Maintained organized files for billing and customer records, enhancing the office's operational efficiency.

9 Front Desk Receptionist Resume Examples & Guide for 2024

Your front desk receptionist resume must highlight excellent communication skills. Demonstrate your ability to interact professionally with diverse personalities. Showcase your organizational talents and multitasking abilities. Detail specific experiences that reflect your competence in managing administrative tasks effectively.

All resume examples in this guide

Entry-Level Front Desk Receptionist

Front Desk Medical Receptionist

Hotel Front Desk Receptionist

School Front Desk Receptionist

Front Desk Manager

Front Desk Supervisor

Front Desk Agent

Front Desk Coordinator

Resume guide, front desk receptionist resume sample.

Resume format

Resume experience

Resume with no experience

Front desk receptionist resume skills

Education and certifications

Resume summary

Additional sections

In conclusion

By Experience

As a front desk receptionist, you're not just the first person clients meet—you’re the face of the company. Even on days when you're not feeling 100%, remember: you're the pivotal presence who keeps the office humming. In today's fast-paced corporate world, your role is more crucial than ever.

With the rise of artificial intelligence, you might wonder about its impact on your job. However, despite technological advances, AI cannot replicate the personal connection and emotional intelligence you bring to the front desk.

Consider this insight from an AI receptionist blog :

“Despite advances in AI, human receptionists are preferred for their ability to understand and connect with clients personally, making them irreplaceable in roles that require a personal touch.”

So, fear not, and dive into creating your own competitive front desk receptionist resume with our comprehensive guide!

Key takeaways

• Choose the reverse-chronological format—a timeless classic that’ll list your experience clearly.
• Keep your information concise by using a one-page resume and a two-column format.
• Focus on your achievements in your experience section.
• Apply for jobs even with no experience, emphasizing your skills, academic achievements, and volunteer work.
• Outline your hard skills in a separate section and weave your soft skills into your experience or summary entry.
• Use your education and additional training to show dedication and organization.

Let's examine a sample resume to better understand these concepts in action.

Wondering where to start? Use Emily’s resume as a template, or create your own with our Enhancv builder !

Emily Johnson Front Desk Receptionist [email protected] | @LinkedInProfile | Seattle, WA

Summary Highly organized and efficient Front Desk Receptionist with over 3 years of experience in providing exceptional administrative support and customer service in fast-paced environments. Adept at managing multiple tasks simultaneously while maintaining a welcoming and professional demeanor. Expertise in effective communication and fostering positive interactions with both clients and staff to enhance operational flow and client satisfaction.

Front Desk Receptionist Amazon, Seattle, WA June 2020 – Present

• Facilitate seamless front desk operations, such as greeting visitors, handling incoming calls, and managing correspondence with stakeholders.
• Enhance customer experience through attentive service, timely resolution of inquiries, and effective communication, handling up to 50 client interactions daily.
• Coordinate appointment scheduling and event logistics, successfully managing corporate events and handling complex scheduling scenarios that illustrate adept event planning and conflict resolution skills.

Administrative Assistant Starbucks, Seattle, WA January 2018 – May 2020

• Supported a team of 20 by managing administrative duties, including documentation, filing, and internal communication, improving team efficiency by 30%.
• Organized and maintained inventory supplies, reducing operational costs by 15% annually through strategic vendor negotiations.
• Assisted in planning and execution of corporate meetings and events, highlighted by proactive conflict management during event planning to ensure seamless execution.

Education Associate Degree in Business Administration Seattle Central College Graduated: 2017

• Engaged in hands-on projects in Managerial Economics and Strategic Management, developing critical thinking and decision-making skills relevant to business administration.
• Graduated with Honors, consistently achieving a place on the Dean’s List for academic excellence throughout the program.

Certifications Certified Administrative Professional (CAP) Microsoft Office Specialist (MOS)

• CRM Software (Salesforce, Microsoft Dynamics)
• Financial Record Keeping
• English (Native)
• Spanish (Conversational)

Moving from our resume sample, let's delve into the best formats to list your professional details effectively.

How to format a front desk receptionist resume

Different resume types  cater to different needs, but the one that'll work best for a front desk role is the reverse-chronological format . It favors structure by listing your experience starting with the most recent, to give a clear insight into your work history. This approach presents your credentials in an inviting and organized manner, making potential employers feel as welcome as if they were meeting you at a front desk.

Top sections on a resume

Start by outlining the most important front desk resume sections :

Contact information

• Summary/Objective
• Work experience

Details on each section follow.

Resume design tips

• Show you can present information in a straightforward manner with a one-page resume . A concise resume  is preferred in the busy schedules of recruiters.
• You can shorten your resume  and save space by using a two-column layout .
• Keep your margins between 0.5” and 1”  on all sides for readability.
• A uniform color scheme  in dark gray, blue, or green can draw attention to important information. Pair with an  easy-to-read font , like Rubik, for optimal results.

A clear resume header  is one of the elements forming a stand-out resume . So, make sure yours contains essential contact information : your name, job title, and a professional email address . Skip the photo  unless it’s part of the requirements for the position.

Contrary to popular belief, our tests showed that fonts, colors, columns, and resume length don’t affect Applicant Tracking Systems  parsing. Focus on matching job description language and formatting details like dates and bullet symbols as those may affect your application.

File formatting

A PDF document  will keep the elements of your chosen resume template  in place. Name it using  this foolproof convention: FirstName_LastName_JobTitle.

If you’ve got a resume already, try it against our free AI resume checker  to ensure it’s up to standard.

Is your resume good enough?

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After discussing the elements of your resume format, we'll now focus on articulating your professional experiences compellingly.

How to write your front desk receptionist resume experience

Instead of just listing daily tasks in your experience section , outline your achievements and how you've positively impacted your previous workplaces. Remember, the hiring manager will already know what a day-to-day looks like. So, show them how you've brought unique value to your past employers. This gives a clear picture of what you can offer their organization.

The key info you should put in this section covers:

• The companies you worked for, your roles, and the period you spent there.
• The successful execution of your responsibilities.
• Specific types of software you worked with.
• Tangible contributions.

Let’s dive into a real job posting and explore how to craft your experience section effectively.

Position Overview

The medical receptionist will assist the department with coordination of the daily operations of the front desk and other duties to ensure efficient workflow and patient care.

Job Duties & Essential Functions

• Perform all necessary receptionist duties: answering, screening, and routing phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite at all times.
• Assess telephone calls, including determining the urgency of calls and referring urgent medical queries to a physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Records (EMR) and/or other systems for check-in/check-out processes like verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising the office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.

Required Education & Qualifications

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high-volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Create a targeted experience section

A key step for candidates applying for a front desk receptionist position is to customize their application according to the job listing. By incorporating specific keywords from the job description  into your resume, you immediately signal to HR that you’re well-suited for the role.

Here’s how an experience section can be effectively tailored  for a front desk receptionist position:

• • Managed front desk operations including call screening, routing, and precise message taking for over 30 daily calls, enhancing communication efficiency.
• • Maintained cleanliness and organization of the reception area, ensuring a welcoming environment for patients.
• • Processed patient check-ins and check-outs using Epic EMR system, verified insurance details, and facilitated smooth patient flow.

It’s a strong example because:

• The experience details daily front desk operations, patient flow management, and use of the Electronic Medical Records system, which directly address the core responsibilities outlined in the job posting.
• The bullets provide measurable outcomes such as enhancing communication efficiency and maintaining a welcoming environment, showcasing the candidate's impact in previous roles.
• The description underlines skills in managing communication, organizational tasks, and technology, which are essential for the medical receptionist role.

With your experience laid out, it's crucial to quantify your achievements—here’s how to do it effectively.

How to quantify your experience on a resume

A sure way to engage recruiters with your professional story is to emphasize the measurable impact of your actions in the workplace. The main thing to remember about this approach is that plain numbers hold no significance to recruiters. Try to tell a story where numbers illustrate your achievements .

• Include the size of the facilities where you've worked before to demonstrate your efficiency in handling high-volume locations.
• Mention the number of phone lines you've handled simultaneously as it shows your multi-tasking ability and efficient time management.
• Detail any significant reduction in admin errors or wait times under your supervision, providing concrete proof of your effectiveness.
• Document the number of staff you've coordinated with to show your leadership abilities.
• Indicate if you've handled sensitive data or financial transactions regularly as these display responsibility and trustworthiness.

If your experience is limited, don't worry. We’ll now discuss how to make your resume shine, even without traditional experience.

How do I write a front desk receptionist resume with no experience?

A front-desk job is great for fresh graduates as it can quickly utilize their eagerness to learn, positive attitude, and the fact they’re quick on their feet. So, it’s a job you can do even if you have little to no experience . Follow these tips:

• Opt for a skills-based format  to put focus on your abilities, which is especially helpful if you're new to the industry.
• Whether it's your high school diploma , college coursework, or an incomplete degree , focus on relevant accomplishments, such as a high GPA , relevant courses, or academic awards.
• Emphasize transferable skills  such as communication, teamwork, and attention to detail, which are crucial for a front desk position.
• Add volunteer work to your resume to reflect your initiative and dedication as well as your commitment to community service—qualities that are highly valued in customer-facing roles.

You’ll see a good example of a resume objective  below. This statement should be no more than three sentences long. and is suitable for  entry-level positions  or for those switching careers. To succeed, orient it towards your own career goals, but still show recruiters what you can do for the company you’re applying to.

Let’s now transition from the experience section, and cover the hard and soft skills that make you a strong candidate.

In front desk receptionist roles, your skills can help you excel even if you don’t have much experience. They can give you know-how to tackling problems you’ve never experienced before.

A resume skills section  usually includes hard skills—industry-specific abilities, such as working with different types of software, and soft skills, which reflect your abilities to form and maintain relationships.

Convince recruiters of your adaptability by organizing the hard skills  into a distinct section, allowing them to quickly identify which software you’re proficient in and what industry-specific capabilities you possess.

It's important to be truthful about your skill level , as this information can be readily verified.

Key hard skills for a front desk receptionist may include:

Best hard skills for your front desk receptionist resume

• MS Office proficiency
• Multi-line phone system operation
• POS system operation
• Customer relationship management software
• Desktop publishing tools
• Business correspondence
• Email management software
• Scheduling software
• Electronic calendar management
• Basic accounting
• Inventory management software
• Database management
• Payment processing
• Document management software
• Work order management software
• Office machines operation (fax, scanner, photocopier)
• Receptionist software (e.g., Claritysoft Live)
• Computer hardware basics

Disperse your soft skills  throughout your resume summary or objective and your experience section, using specific examples.

Try incorporating some of these interpersonal skills:

Best soft skills for your front desk receptionist resume

• Communication
• Active listening
• Multitasking
• Attention to detail
• Time management
• Professionalism
• Problem solving
• Conflict resolution
• Adaptability
• Friendliness
• Assertiveness
• Stress management
• Collaboration
• Responsiveness
• Accountability

Now, let’s enhance your resume by incorporating your education and certifications.

How to list your certifications and education on your resume

Many believe that a college degree isn't necessary for front desk receptionist positions. Indeed, entry-level roles often require only a high school diploma. However, having a college degree on your resume can distinguish you from other candidates.

A higher education not only boosts your competitiveness but also broadens your opportunities for career advancement within administrative or management roles.

Let’s look at an excellent example tailored to the job posting above:

• • Relevant coursework: patient care management, medical billing, and healthcare administration.
• • Developed strong organizational and communication skills, essential for a high-volume physician practice.

This example highlights education targeted toward a medical receptionist role, showing relevant skills and a strong GPA. It demonstrates the candidate’s readiness and qualifications for the job.

Even if you don’t have a degree, you can show you’re invested in the field by listing certifications on your resume . 

Consider adding these to your front desk application:

Best certifications for your front desk receptionist resume

• Certified Front Desk Representative (CFDR)
• Medical Front Office Assistant and Administration Specialist
• Microsoft Office Specialist Certification (MOS)
• Certified Administrative Professional (CAP)
• American Hotel & Lodging Educational Institute Front Desk Representative Certification (AHLEI)

Having detailed your educational background and certifications, let's consolidate your professional narrative in a compelling resume summary.

How to write your front desk receptionist resume summary

If you’re more experienced, consider combining our tips on experience, skills, and education above to create an enticing resume summary . It should clearly outline your relevant experience in just 3 - 4 sentences.

Write in the active voice to show your skills and emphasize how you're ready to make a positive impact at the company you want to join. Refrain from using the first person narrative (“I did,” “I worked”). Removing personal pronouns saves space and declutters the resume.

To sound more professional, use this simple formula to describe your achievements:

[ Action verb ] + something you did + result of your efforts + [ quantified achievement ]

Here’s an example of a front desk receptionist summary tailored to the job advertisement from above:

This summary emphasizes the candidate's relevant experience, proficiency with EMR systems, commitment to patient care and privacy, and their ability to handle the demands of a busy medical office, aligning closely with the job description's requirements.

Finally, let’s expand beyond the basics with additional sections that can provide a more complete picture of your qualifications.

Additional sections for a front desk receptionist resume

Optional sections on a front desk resume allow you to show relevant skills and personal qualities that don’t fit into the standard categories.

Here are some suggestions:

• List any additional languages  you speak fluently. Multilingual abilities are highly prized in front desk roles, particularly in diverse or international settings.
• Highlight any recognitions received  for customer service excellence, teamwork, or efficiency to establish a record of outstanding performance.
• Outline volunteer positions , especially those involving customer service or community engagement, to illustrate your commitment to helping others and working in service-oriented roles.
• Include interests  that demonstrate interpersonal skills, such as participating in team sports, or interests that show a commitment to personal growth and learning.
• Mention membership in relevant organizations  like the American Hotel & Lodging Association or others related to hospitality and customer service.

You can make the most out of your front desk experience by following our tips on experience, education, and skills. Implement our strategies to clearly demonstrate your expertise in handling the diverse responsibilities of a front desk receptionist, making you a compelling candidate for any employer.

Front Desk Receptionist resume examples

Explore additional front desk receptionist resume samples and guides and see what works for your level of experience or role.

Looking to build your own Front Desk Receptionist resume?

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Front Desk Receptionist Resume Examples & Writing Guide for 2024

You can't put a price on the value of the work you do for your company! But your front desk receptionist resume needs to communicate it clearly either way. 

Greeting guests, redirecting phone calls, preparing correspondence, managing agendas or organizing business travel may be just a few of your many tasks expected to handle with promptness and a positive attitude. Learn how to showcase all of your skills through your resume by following our guide, brimming with the best writing tips, resume samples, detailed examples, and templates you can adjust to your liking.

Keep on reading to learn: 

• How to best format your front desk receptionist resume
• How to craft an eye-catching front desk receptionist professional summary
• What must-have skills to put on your desk receptionist CV
• How to make your resume sparkle with the work experience section
• How to compile a great education section for your front desk receptionist CV
• What additional sections should you include in your front desk receptionist resume
• Where to look for suitable work opportunities for job-seeking front desk receptionists

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to best format your front desk receptionist resume?

There is no doubt that a good-looking resume works wonders. It might be the first step to getting a recruiter diving into individual sections of your CV.

Use the following tips to neatly format your resume:

• Set one-inch margins.
• Organize your CV into the following sections: contact details, professional summary, skills, work experience, education, additional sections.
• Opt for a neat, two-column layout.
• Use clear headings.
• Employ white space to frame individual elements.
• List your job experiences in a reverse-chronological order.
• Pick a classic font such as Georgia, Calibri or Cambria.
• Keep your page count low, and avoid sharing irrelevant information.
• Save your CV as a PDF document.

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 2. how to craft an eye-catching front desk receptionist professional summary.

You have as many as 3-5 lines to make an immediate positive impression on the hiring manager.

As a brilliant front desk receptionist, you know what needs to be done just by the look on the manager's face. The same way, you know what the recruiter is looking for in your resume — a balanced combination of your key work experience, exceptional skills and achievements.

The important thing is to tailor your professional profile to the job posting you're applying for, and include the keywords popping up in the ad.

Example of a professional summary for your Front Desk Receptionist Resume

Enthusiastic Front Desk Receptionist with 3+ years of administrative experience, providing exceptional support to clients. Showed a positive attitude and friendly demeanor at all times, and executed all administrative tasks to the highest standard. Managed agendas and prepared financial spreadsheets in a professional manner while running daily reports of 50+ satisfied clients.

3. What must-have skills to put on your desk receptionist CV?

Imagine Emily. She is an exceptional front desk receptionist who can multitask as no one. She is dependable, organized, flexible and tech savvy.

Anyone would have accepted her application if she just had not underestimated the skills section on her resume. Emily didn't customize her competencies to the job posting. Instead, she only included a few unrelated skills in her CV.

Don't be like Emily. Always refer back to the job ad, and draft a balanced combination of competencies required in the posting and additional skills you possess.

The best front desk receptionist soft skills for your resume

• Outstanding Spoken and Written Communication
• Effective Organization
• Professionalism
• Multitasking
• Prioritization
• Flexibility
• Problem Solving
• Customer Service
• Attention to Detail
• Ability to Work Well Under Pressure
• Dedication 

Effective hard skills to put on your front desk receptionist CV

• MS Office Suite (Superior Proficiency)
• Schedule Management
• Bookkeeping
• Inventory and Supply Management
• Office Administration
• Office Maintenance
• Multi Line Phone Systems 

Find out your resume score!

4. How to make your resume sparkle with the work experience section?

Your service is valuable, and it should be presented as such.

Show the recruiter that you are not just any administrative employee. They should be able to project your past accomplishments into their future success.

Use the following tips to compile the best work experience for your resume:

• Tailor your work experience section to the job posting.
• Fill it with keywords from the job ad, and link them to your unique accomplishments.
• Avoid mentioning too many duties and responsibilities. The number of bulleted points should not exceed 6.
• Always stay relevant.
• Use quantifiable achievements in your past role.
• Employ impactful language.

Front desk receptionist work experience example

Marknight Front Desk Receptionist 2018-2021

• Greeted clients and directed inquiries to the respective departments, employing a positive attitude and reassuring manner.
• Maintained executive managers’ agendas by thoroughly planning and scheduling business meetings.
• Prepared financial spreadsheets and closed monthly sales invoices in a professional manner.
• Kept detailed and accurate records of 50+ clients daily.
• Reached and maintained 100% client service satisfaction rating.

5. How to compile a great education section for your front desk receptionist CV?

You may not think that, but your education section can make a difference. Especially if you lack prior work experience. In that case, mentioning relevant coursework, areas of interest or academic achievements can turn into a game changer.

List your college name, degree (if applicable) and years in school along with your relevant accomplishments.

Listing education in your resume

Cresington High School 2014-2018

• Excelled in Information and Communications Technology
• Positive Attitude Award recipient
• Voted Leader of the Debate Team
• Named to Honor Roll all four years

6. What additional sections should you include in your front desk receptionist resume?

In case your masterfully crafted work experience or education still have not towered above the other best candidate, additional sections might be your ace in the hole.

Pick those sections that can best showcase your exceptional administrative and interpersonal skills:

• Certifications
• Qualifications
• Extracurricular Activities
• Language Skills
• Training Courses
• Volunteering Activities
• Accomplishments

7. Top resources for job-seeking front desk receptionists 

As a front desk receptionist, you're no stranger to diligent research! Yet, navigating the vast sea of work opportunities ahead can still be daunting. That's why we've prepared the following list of valuable resources to assist you along the way: 

• Job boards for front desk receptionists: Firstly, we recommend checking websites like AdministrativeJobs.com , OfficeTeam , or Administration Jobs which feature a wide range of administrative and receptionist opportunities across various industries and locations.
• General job search platforms: But that doesn't mean that you should overlook platforms with broader focus, such as Glassdoor , Indeed , ZipRecruiter , or Monster , because these can also yield compelling results. 
• LinkedIn: Take advantage of LinkedIn ’s job search feature and join receptionist-related groups to connect with industry professionals, recruiters, and potential employers. 
• Professional associations: Websites of organizations like the Association of Administrative Professionals (IAAP), the American Society of Administrative Professionals (ASAP), and the National Association of Professional Receptionists (NAPR) can provide you with access to networking events, job listings, training programs, and so much more. 
• Recruitment agencies: Alternatively, you can place your career progression into the hands of recruitment agencies like Ajilon , Robert Half , Kelly Services , or Randstad . 
• Continuous learning: From foreign language proficiency to computer skills, improving mastery of your abilities significantly increases your employability. And with the help of online learning platforms like Coursera , edX , Udemy , or LinkedIn Learning , you can discover courses that fit your career goals like a glove. 

The road to your ideal job position can sometimes be full of twists and turns. But if you tackle this challenge with enthusiasm, determination, and resistance, it's just a matter of time until you find exactly what you're looking for.

Front Desk Receptionist Resume FAQ

How can i effectively use keywords in my front desk receptionist resume.

Firstly, you need to review the job posting carefully and identify keywords and phrases related to the employer’s requirements, such as "customer service," "appointment scheduling," "phone etiquette," and "administrative support." Then, you proceed to Incorporate these keywords naturally throughout your resume, especially in the skills section and work experience bullet points. Incorporating keywords into your resume helps you pass the applicant tracking systems (ATS) .

How can I quantify my achievements on my front desk receptionist resume?

You can quantify your achievements by including numbers, percentages, or dollar amounts to provide context and demonstrate the direct impact of your contributions. For example, you might mention that you managed a high volume of incoming calls, processed a certain number of guest check-ins per day, or achieved a specific customer satisfaction rating.

Should I include references on my front desk receptionist resume?

That depends on what the job posting you're responding to says. If it's stated that you should include your references directly on your resume, do as instructed. But if that's not the case, we recommend creating a separate document with a list of professional references who can speak to your qualifications and work ethic instead. Be ready to produce the document when asked to by the recruiters during any point of the hiring process.

How far back should I go when listing work experience on my front desk receptionist resume?

Generally, you should include the most recent 10 years of work experience on your resume. However, if you have relevant experience from 10-15 years ago that demonstrates your skills and qualifications as a front desk receptionist, you may choose to include it as well. But anything older than that should be out of the question.

How can I demonstrate my customer service skills on my front desk receptionist resume?

The best way to do this is by highlighting specific examples of your customer service experience, such as assisting guests with inquiries, resolving complaints or issues, and providing a welcoming and professional atmosphere. To give more weight to your words, use quantifiable metrics, such as customer satisfaction ratings or positive feedback, to showcase your effectiveness in this area.

Julia Belak

Julia is a Certified Professional Résumé Writer (CPRW™) and an active member of the Professional Association of Résumé Writers & Career Coaches (PARWCC™). She is also a passionate translator and graphic designer. Julia holds degrees in translation and interpretation and has international work experience in various countries across Europe, as well as in China and Panama. Julia formerly taught academic writing and contributed as a graphic designer to outlets such as The Business of Business. You'll often find her with a book in one hand and a specialty coffee in the other, always on the lookout for new insights.

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• Front Desk Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Front Desk Receptionist Resumes:

• Greet and welcome guests upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Assist with onboarding of new employees
• Maintain a clean and organized reception area

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Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Customer service
• Communication skills
• Time management
• Multitasking
• Problem-solving
• Attention to detail
• Organization
• Telephone etiquette
• Appointment scheduling
• Database management
• Team collaboration
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Inventory management
• Adaptability
• Professionalism
• Interpersonal skills
• Basic accounting and cash handling

Top Skills & Keywords for Front Desk Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Time Management
• Cash Handling
• Filing and Record Keeping
• Inventory Management
• Conflict Resolution
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Professionalism and Poise
• Organization and Planning
• Adaptability and Flexibility
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Conflict Resolution and Diplomacy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

• Communicated
• Coordinated
• Facilitated

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Resume FAQs for Front Desk Receptionists:

How long should i make my front desk receptionist resume, what is the best way to format a front desk receptionist resume, which keywords are important to highlight in a front desk receptionist resume, how should i write my resume if i have no experience as a front desk receptionist, compare your front desk receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Front Desk Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Front Desk Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, medical receptionist, dental receptionist, salon receptionist, spa receptionist, veterinary receptionist.

Front Office Receptionist Resume Sample

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Work Experience

• Welcomes visitors by greeting them, answering or referring inquiries
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Welcome parents & visitors, maintains accurate visitor logs, respond to visitor & parent requests as appropriate
• Answer phones; redirect inquiries as appropriate & relay messages to staff in timely manner
• Process & fulfill staff supply, copy and other similar requests & tasks; this includes all purchasing
• Receive, distribute, and prepare incoming/outgoing mail & shipments
• Initial review of enrollment documents; follow-up calls as necessary
• Maintain office equipment; ensure that copier machines, fax, and postage meter are in working order
• Process late arrivals and follow-up with the families of absent students
• Oversee student attendance process & ensure it is reconciled & accurate each day
• Coordinate student health services; monitor student health & safety for any unusual/troubling trends; coordinate with site nursing staff to ensure that students receive appropriate care & immunizations
• Receive and post meals payments
• Update enrollment in APSCN and FSS
• Answer multi-lined phones

Professional Skills

• Excellent customer service skills required including previous experience working with customers via phone or in person
• Strong computer skills with experience and proficiency with medical systems
• Strong multi-tasking, planning, organization and execution skills
• Demonstrated knowledge of basic computer skills, including Microsoft Office
• Proven ability to effectively prioritize tasks and accomplish responsibilities to produce quality results in a fast-paced deadline driven environment
• Excellent telephone etiquette and keyboard skills
• Attention to detail and excellent customer service skills are required

How to write Front Office Receptionist Resume

Front Office Receptionist role is responsible for multitasking, basic, credit, training, security, immigration, insurance, travel, events, reporting. To write great resume for front office receptionist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Front Office Receptionist Resume

The section contact information is important in your front office receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Front Office Receptionist Resume

The section work experience is an essential part of your front office receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous front office receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front office receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Front Office Receptionist resume experience can include:

• Native Japanese speaking skill could be of an advantage
• Skill in operating a computer and photocopy machine
• Active listening, excellent command of written and spoken English
• Greeting patients and visitors, in person or on the telephone; answering or referring inquiries
• Making appointments, collecting co-pays, and providing receipt of money
• Ensuring the waiting and reception areas are kept neat and clean; reporting on any damage

Education on a Front Office Receptionist Resume

Make sure to make education a priority on your front office receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front office receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Office Receptionist Resume

When listing skills on your front office receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical front office receptionist skills:

• Skills in greeting patients and answering the telephone in a pleasant and helpful manner
• Impress the guests with your check-in and check-out skills,. Wow the guests by accommodating their special requests whenever possible
• Native Arabic language skills could be of an advantage
• Responding to inquiries, providing excellent customer service
• Answering telephone calls in a professional and effective manner
• Sense of urgency and capable of prioritizing

List of Typical Experience For a Front Office Receptionist Resume

Experience for front office receptionist resume.

• Collecting patient copay, coinsurance, or deductible
• Weekly Reporting and Reconciliation
• Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
• Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Attend training courses, as necessary and required
• Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, A/Club, etc)
• Respects the reservation commitments in full (basic vision or reservision ... depending on the country)
• Answer , record and process all guest calls , messages, requests , questions or concerns
• Upsell resort and facilities whenever possible
• Be familiar with room types, rates , daily events and promotions
• Ensure the guest's privacy is maintained at all times
• 18 month commitment preferable
• At least 12 months in a similar role
• Provide general office support with a variety of clerical activities and related tasks
• Ensure office and break room supplies are replenished
• Maintain mail (distribute and coordinate shipments)
• Liaise facility needs and supplies with management
• Maintain company email distribution lists
• Proficiency in Microsoft Office Suite (Excel and Word)
• Register patients and Schedule Appointments
• Verify patient financial information and explain patient benefits
• Tertiary Qualifications (desirable)
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
• Interact professionally with other employees, customers, and vendors
• Ensure that Front Office Management is kept informed of problems & opportunities
• Answer multiline phones

List of Typical Skills For a Front Office Receptionist Resume

Skills for front office receptionist resume.

• Prior experience in an office environment
• Learn new skills and assist other task assigned by Superior
• Has 1 - 2 years of relevant experience in 5 Hotels or Resorts
• Experience in an International standard 4 or 5 star Hotel (desirable)
• Accounting support with purchase orders and invoicing
• Processing check ins, check outs, guest requests and enquiries and room service orders
• Scheduling appointments for patients in accordance with established procedures
• Acting as a liaison with patients and providers in a compassionate and kind manner
• Assisting in the management of patient medical records
• Process and ship any outgoing mailings, while distributing and delivering all incoming mail
• Ensure float is accurate at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Insurance and billing verification and calculating-co pays
• Communicate routine information regarding events, operations, policies & procedures to inquiring parties
• Maintain office security by following safety procedures and controlling access via the front desk
• Assist with planning and catering for events
• Answer all incoming phone calls
• 28 holidays (including Bank holidays) which increases with length of service
• Uniform & Dry cleaning
• Complimentary on site parking
• Knowledge on Opera Operating System
• Process anesthesia paperwork for billing site
• Keep work area and waiting room area need and well managed
• Answer and route all incoming phone calls to the main front office line
• Assist the ticketing department with customer inquiries, ticket mailings, event support and customer service issues
• Work flexible rosters including weekends
• Greet, meet and direct visitors and guests ensuring site safety protocol and procedures upon arrival
• Assist with scheduling meetings & video conferences
• Ensure meeting rooms are in order
• TakeCare Wellbeing Program
• Competitive pay and advancement opportunities
• Discounted Leisure Club membership
• Hotel Room Discounts with Marriott brands worldwide
• Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe
• Speak clearly and concisely
• English and Chinese proficiency are mandatory. Conversational Japanese is preferable but not essential
• Including Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401K Retirement Plan, Disability Insurance, Life Insurance, and an Employee Discount Program
• “It’s your world” –Your next role could be as a Front Office Shift Leader or Supervisor, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
• Personal Development programmes for Receptionists, Shift Leaders and Managers
• Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
• Complimentary meals on duty and uniforms provided
• Education : Graduation in any discipline
• Familiar with general office business machines (e.g., fax, copiers, etc.)
• Process all medical records request
• Process all Lien request for attorney signatures
• Pull daily charts and prep for days in advance
• File all charts and chart notes
• Communicate with other offices on patient packets and any items needed
• Communicate with other staff on needs for patients
• Work closely with providers and nurses with patient needed items
• Be able to communicate with supervisor when help is needed before work gets behind
• Other items as directed by Supervisor
• Responsible for insurance verifications with health insurance organizations
• Multi-task and communicate well with individuals of all backgrounds
• Screen all calls, and take detailed messages when necessary
• Maintain a safe, organized & clean reception area on a daily basis
• Have direct contact with our fans through helping answer event related questions and process any ticket sales either through walk-in customers or over the phone
• Comfort to work in a fast paced and high energy environment
• The ability to respond quickly, calmly, and professionally to customer-related problems and emergencies
• Serve beverages from our extensive selection, along with food specially made by our chefs in the Executive Lounge
• Use your sales techniques to sell rooms and breakfast and be the main contributor of company profitability
• Reads the logbook on a daily basis to ensure we are up to date to information of internal operation changes and guests issues, ensuring we are efficient in serving our guests
• Check ins , confirmation of reservations , room assignment and issuing /activating room keys
• Process all check outs including resolving any late and disputed charges
• Stays up to date on rooms rates, packages, discounts in relation to other departments
• Process all payment types such as room charges , cash , debit or credit

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