resume sample for front office receptionist

Front Office Receptionist Resume With Samples & Examples

• Resume Format
• May 20, 2024
• Administrative

Front Office Receptionist Resume : A front office receptionist plays a crucial role in the smooth operation of any organization. As the first point of contact for clients and visitors, a well-crafted resume is essential to showcase your skills and experience in this role. In this blog post, we will provide you with a comprehensive guide on how to create an impressive front office receptionist resume.

Starting with the objective section, this is where you can highlight your career goals and what you hope to achieve in the role of a front office receptionist. A strong objective statement will grab the attention of potential employers and set the tone for the rest of your resume.

Next, the summary section is a brief overview of your qualifications and experience. This is your chance to highlight your key strengths and why you are the perfect candidate for the job. Make sure to tailor this section to the specific requirements of the job you are applying for.

In the education section, list any relevant degrees or certifications that you have obtained. This will demonstrate your commitment to professional development and show that you have the necessary qualifications for the role.

Moving on to the skills section, highlight any technical or soft skills that are relevant to the role of a front office receptionist. This could include proficiency in Microsoft Office, excellent communication skills, or the ability to multitask in a fast-paced environment.

In the experience section, detail your previous work experience in similar roles. Include information about the duties you performed, any achievements or awards you received, and how you contributed to the success of the organization.

If you have any relevant certifications, awards, or achievements, be sure to include them in their respective sections. This will help to further demonstrate your qualifications and show potential employers that you are a top candidate for the job.

To help you get started, we have included a free template for a front office receptionist resume. Use this template as a guide to create your own personalized resume that will impress potential employers and help you land the job of your dreams.

Front Office Receptionist Resume Sample

Frank Castle Front Office Receptionist Phone:(415) 555-2345 Email: [email protected] Address: 1111 Birch Avenue, Brookside, FL 56789

Experienced front office receptionist with 5 years of experience in managing a busy reception area, handling phone calls, scheduling appointments, and greeting clients. Proficient in Microsoft Office Suite and skilled in providing excellent customer service. Strong communication and organizational skills. Previous employers include ABC Company and XYZ Corporation.

Front Office Receptionist ABC Company, New York, NY June 2018 – Present

– Greet and welcome visitors in a professional and friendly manner – Answer and direct phone calls to appropriate personnel – Manage incoming and outgoing mail and packages – Maintain a clean and organized reception area – Schedule appointments and meetings for staff members – Assist with administrative tasks as needed – Provide excellent customer service to clients and guests – Handle any inquiries or issues in a timely and efficient manner

Front Desk Clerk XYZ Hotel, Miami, FL January 2016 – May 2018

– Checked guests in and out of the hotel – Answered phone calls and provided information to guests – Assisted with reservations and room assignments – Handled guest complaints and resolved issues in a professional manner – Managed the front desk area and ensured it was clean and organized – Collaborated with other hotel staff to ensure a smooth guest experience – Processed payments and maintained accurate records of guest transactions

Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV 2016-2020

Relevant coursework: – Front Office Operations – Hospitality Marketing – Customer Service Management – Hotel Revenue Management

Associate of Arts in Business Administration Community College of Southern Nevada, Las Vegas, NV 2014-2016

Relevant coursework: – Business Communication – Accounting Principles – Marketing Fundamentals – Introduction to Hospitality Industry

1. Excellent communication skills, both verbal and written 2. Proficient in Microsoft Office Suite 3. Strong organizational and multitasking abilities 4. Experience with multi-line phone systems 5. Customer service oriented 6. Ability to work well under pressure in a fast-paced environment 7. Detail-oriented and able to maintain a high level of accuracy 8. Knowledge of basic office procedures and equipment 9. Ability to maintain confidentiality and handle sensitive information 10. Strong problem-solving skills and ability to think on my feet

Certifications

– Certified Medical Office Assistant (CMOA), American Medical Technologists, 2018 – Certified Front Desk Representative, American Hotel & Lodging Educational Institute, 2017 – CPR and First Aid Certification, American Red Cross, 2016

Awards & Achievements

– Employee of the Month, XYZ Hotel, June 2020 – Recognized for outstanding customer service and professionalism by receiving multiple positive guest reviews on TripAdvisor – Successfully implemented a new guest check-in system that improved efficiency and reduced wait times by 20% – Completed a certification in hospitality management from the American Hotel & Lodging Educational Institute

Sarah Williams – Specialist – HIJ Group – (444) 333-2222 – [email protected]

Front Office Receptionist Resume Objective – Examples

1. To utilize my strong communication and organizational skills to provide exceptional customer service and administrative support as a Front Office Receptionist. 2. Seeking a Front Office Receptionist position where I can leverage my experience in managing a busy reception area and handling multiple tasks efficiently. 3. To secure a Front Office Receptionist role in a dynamic organization where I can contribute my excellent interpersonal skills and attention to detail. 4. Looking for a Front Office Receptionist position that allows me to utilize my customer service experience and ability to handle high-volume phone calls and inquiries. 5. Seeking a Front Office Receptionist position where I can apply my knowledge of office procedures and technology to ensure smooth operations and customer satisfaction.

Front Office Receptionist Resume Description Examples

1. Greeted and welcomed visitors in a professional and friendly manner, directing them to the appropriate person or department. 2. Managed a multi-line phone system, answering and transferring calls to the appropriate party. 3. Scheduled appointments and meetings, coordinating with staff to ensure availability and proper room setup. 4. Handled incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients. 5. Maintained a clean and organized front office area, ensuring a professional and welcoming environment for visitors and staff.

Action Verbs to Use in Front Office Receptionist Resume

1. Greeted: Welcomed and acknowledged guests as they arrived at the front desk. 2. Answered: Responded to phone calls and inquiries from guests and provided assistance as needed. 3. Scheduled: Managed appointments and bookings for guests and ensured the smooth operation of the front office. 4. Assisted: Helped guests with check-in and check-out procedures, as well as any other requests they may have had. 5. Organized: Maintained a tidy and efficient front desk area, including handling paperwork and keeping track of guest information. 6. Directed: Guided guests to their designated areas within the facility and provided directions or information as needed. 7. Resolved: Addressed and resolved any guest complaints or issues in a timely and professional manner. 8. Managed: Oversaw the daily operations of the front office, including coordinating with other staff members and ensuring guest satisfaction.

Mistakes to Avoid in Front Office Receptionist Resume

1. Spelling and grammatical errors: Make sure to proofread your resume carefully to avoid any spelling or grammatical errors. These mistakes can make you appear unprofessional and careless.

2. Lack of relevant experience: Make sure to highlight any relevant experience you have as a front office receptionist. Include details about your previous roles, responsibilities, and accomplishments in this field.

3. Not tailoring your resume to the job: Customize your resume to the specific job you are applying for. Highlight your skills and experience that are most relevant to the front office receptionist position.

4. Including irrelevant information: Avoid including irrelevant information on your resume, such as unrelated work experience or hobbies. Keep your resume focused on your qualifications for the front office receptionist role.

5. Using a generic resume template: Stand out from other applicants by using a unique and professional resume template. Avoid using generic templates that may not showcase your skills and experience effectively.

6. Not including a professional summary: A professional summary at the top of your resume can help to quickly highlight your qualifications and experience as a front office receptionist. Make sure to include a brief overview of your skills and accomplishments.

7. Failing to include contact information: Make sure to include your contact information, such as your phone number and email address, on your resume. This information is essential for potential employers to reach out to you for interviews.

FAQs – Front Office Receptionist Resume

What experience do you have working as a front office receptionist.

I have over five years of experience working as a front office receptionist in various industries, including healthcare, hospitality, and corporate settings. In these roles, I have honed my customer service skills, developed strong communication abilities, and become proficient in managing multiple tasks simultaneously. I am comfortable greeting visitors, answering phones, scheduling appointments, and handling administrative duties with professionalism and efficiency. I am also experienced in using various office software programs and have a proven track record of providing exceptional service to clients and colleagues.

How do you handle a high volume of phone calls and visitors in a fast-paced environment?

In a fast-paced environment with a high volume of phone calls and visitors, it is important to prioritize tasks and manage time effectively. One way to handle this is by setting up a system for managing incoming calls and visitors, such as using a call queue or appointment scheduling software. Additionally, having clear communication protocols in place can help streamline interactions with callers and visitors. It is also helpful to delegate tasks to team members and collaborate with colleagues to ensure that all inquiries are addressed promptly. Staying organized and maintaining a positive attitude can also help in managing the demands of a high-volume environment.

Can you provide examples of your customer service skills and how you have resolved difficult situations with clients or customers?

Certainly! In my previous role as a customer service representative, I encountered a situation where a customer was unhappy with a product they had purchased. I listened to their concerns, empathized with their frustration, and offered a solution that met their needs. By being patient, understanding, and proactive in finding a resolution, I was able to turn a dissatisfied customer into a loyal one.

Another example of my customer service skills in action was when I had to deal with a particularly irate customer who was upset about a billing error. I remained calm, apologized for the mistake, and took immediate steps to rectify the issue. I kept the lines of communication open, provided regular updates on the progress of the resolution, and ensured that the customer felt heard and valued throughout the process. By demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction, I was able to successfully resolve the situation and maintain a positive relationship with the client.

How do you stay organized and prioritize tasks in a busy front office setting?

In a busy front office setting, staying organized and prioritizing tasks is crucial for ensuring smooth operations and providing excellent customer service. To stay organized, I utilize tools such as calendars, to-do lists, and digital task management apps to keep track of appointments, deadlines, and daily tasks. I also make sure to keep my workspace tidy and clutter-free to minimize distractions and improve efficiency.

When it comes to prioritizing tasks, I first assess the urgency and importance of each task and then rank them accordingly. I focus on completing high-priority tasks first to prevent any delays or disruptions in the workflow. I also communicate effectively with my team members to delegate tasks and collaborate on projects to ensure that all tasks are completed in a timely manner. By staying organized and prioritizing tasks effectively, I am able to manage my workload efficiently and provide exceptional service to our clients.

What software programs or systems are you proficient in using for scheduling appointments, managing calendars, and handling administrative tasks?

I am proficient in using Microsoft Outlook, Google Calendar, and scheduling software such as Calendly and Doodle for managing appointments and calendars. I am also experienced in using project management tools like Asana and Trello for handling administrative tasks and organizing workflows. Additionally, I have familiarity with CRM systems like Salesforce and HubSpot for managing client relationships and communication.

In conclusion, a well-crafted front office receptionist resume is essential for showcasing your skills and experience to potential employers. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can highlight your qualifications and stand out from other candidates. Use the free template provided to create a professional and impressive resume that will help you land your dream job as a front office receptionist. Good luck!

Related Administrative Role Resumes:

Resume tips, choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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9 Receptionist Resume Examples [& Templates]

Receptionist

Best for jobs requiring a traditional resume

A professional resume like this one communicates a more formal tone, but it’s unique enough to still leave a favorable first impression.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or an online resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI resume maker . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

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Front Office Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the front office receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Performs other duties as assigned
• Sort and process patient packets and get them out to provider offices daily and timely
• Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Check out of departing guest in accordance with the established standards
• Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
• Is proficient in the safe handling of all relevant equipment; takes corrective action and/or reports to management for further follow up
• Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
• To assist guests regarding hotel facilities in an informative and helpful way
• Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
• Be provided with meals in Employee Restaurant
• Be provided Shared accommodation
• Maintain teacher work room
• Proven track record of producing accurate work including spelling, grammar and high level of attention to detail
• Strong time management and organizational skills, with the ability to manage multiple tasks and balance shifting priorities while maintaining confidentiality
• Highly responsible & reliable
• Calm, efficient, and organized with great attention to detail
• Acquire and maintain knowledge of all programs/registration details, discounts, etc
• Positive attitude and good communication skills
• Ability to multi-task and prioritize
• Ability to handle cash transactions and balance cash drawers
• Ability to sort and file by alphabet or terminal digit
• General knowledge of healthcare insurance and terminology
• Knowledge of grammar, spelling and medical terminology

7 Front Office Receptionist resume templates

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• Strong computer skills required. Microsoft Office skills required, particularly Word and Excel; Publisher and/or PowerPoint skills strongly preferred
• A minimum of a high school diploma, prior office experience preferred
• Cover front desk during assigned hours and/or during additional assigned programs
• Monitor and oversee the communications and office equipment at the front desk, i.e. postage machine, phone system and the email database systems; phone messages, email messages ([email protected]) and the downloading of Bunk1 camper emails in the summer months
• Monitoring, tracking, and ordering of office supplies, or any other supplies as needed
• Ensure front office environment is customer friendly, clean, neat and presentable at all times. This also includes the upkeep of the storage space in the basement and the office supply closet
• Must appear presentable wearing neat and appropriate attire
• Prepare organizational materials in a timely, organized manner, including for open houses and special events. This preparation may include the gathering of supplies, name tags, and appropriate forms as required
• Accept deliveries, open and distribute mail to appropriate departments/mail boxes
• Aid in the resolution of membership and customer complaints, or concerns
• Coordinate and execute mailing projects, including managing and mailing birthday cards to campers – sorted and sent out 3 times a month
• Provide administrative support (filings, mailings, computer input) to all departments. Duties may also include data research
• Must be able to lift up to 30 pounds
• Ability to stand or sit while maintaining alertness for several hours at a time
• Position may require bending, leaning, kneeling, and walking
• Ability to speak concisely and effectively communicate
• Re-direct calls as appropriate and take adequate messages when required
• Collect and distribute parcels, other mail and distribute faxes
• Deliver excellent customer service, at all times
• Matric and minimum 2 years Receptionist/Office Administrator experience
• Possess good professional image, excellent phone mannerism, passion and enthusiasm
• Excellent Telephone Skills and etiquette
• Strong Verbal and Written communication in English, Afrikaans, French an added advantage
• High proficiency in Microsoft Office Skills, specifically Excel – a must
• Exceptional customer-service skills
• Ability to handle Pressure
• Self –Motivated
• Strong Administration skills
• Exposure to accounting is an asset, aptitude and passion for working with numbers a must
• Must be Pro-active and highly resourceful
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in experience to our guests
• Sell rooms to walk-in guests
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Co operate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Front Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
• Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors (manages sign-in log for visitors)
• Typing a variety of forms, letters, memos and reports using Microsoft Office programs; maintains office files and filing system
• Composing letters and memos for a variety of purposes, using correct grammar, punctuation and sentence structure
• Proper grammar, sentence construction and punctuation
• Telephone and office etiquette
• Computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
• Effective verbal and written communication skills – ability to follow written and verbal instruction
• Greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
• One year of experience in an office setting
• Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
• Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells room types and resort facilities in a sensitive and personalized manner
• Keeps abreast of events in the resort; proactively updates and maintains Guest History databases
• Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
• Participate telecom rotation duty
• Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors
• Knowledge of proper grammar, sentence construction and punctuation
• Knowledge of telephone and office etiquette
• Skills using computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
• Ability to greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
• Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
• At least two years of college
• A minimum of two years administrative experience (experience in a school setting preferred)
• Excellent organizational skills and detail orientation
• Strong typing and technology skills, specifically with Microsoft Word, Excel, Access, and Publisher
• Evidence of strong interpersonal skills
• Evidence of personal initiative and follow through
• Two+ years previous experience and/or some hospital clerical experience
• Medical terminology a must
• Forty-five (45) wpm typing skills required (previous typing test certificate or results will be requested)
• Computer experience is a must
• Good communication skills
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected
• Assembles patient paperwork per established Standard Work. Produces charge/encounter tickets ensuring that the correct patient information is obtained as needed
• Schedules patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day
• Informs clinical personnel when patient have arrived; routes patient to appropriate clinical area
• Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner
• Employees can be moved to different offices within the ministry as scheduling and staffing dictates
• Maintains cleanliness and neatness of patient waiting lounge
• Education: High School Graduate or GED
• License / Certification
• Has 1 - 2 years of relevant experience in 5* Hotels or Resorts
• Possesses excellent verbal and written skills in English, math and psychometric abilities
• Passed O-levels; Technical education in Hospitality is preferred
• Possesses aptitude and upward mobility
• Possesses finesse and personal flair
• Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred
• Provides guests with insightful recommendations ; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
• Assists guests requests for with "Do Not Disturb" requests, screening calls, transferring calls, call forwarding, call pick-up, conference calls and collect calls
• Handles messages accurately and in a timely manner
• Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
• Handles reservation requests when needed
• Covers night duty according to the team rotation
• Is competent in the use of the property management system, telephone switchboard, and facsimile machines; follows impeccable telephone etiquette
• Strictly complies with hotel's cash handling policies and procedures
• Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
• Coordinates special communication requirements in meeting or guest rooms
• Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
• Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
• Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
• Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
• Explore diving and snorkeling activities on the house
• Earn complimentary rooms nights based on your service period with the Four Seasons
• Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
• Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
• Get free WIFI in employee lounge and living areas
• Work with small business customers on service directory needs
• Answer and route phone calls
• Serve as a back-up in placing obituaries, entering display orders, pulling tearsheets, and creating reports
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Good organizational and multi-tasking abilities
• High School diploma; additional qualifications will be a plus

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