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How to Remove Facebook Reviews (or Disable Them)

Are you sick and tired of bad Facebook reviews chasing away customer?

In this post, I’ll reveal everything you need to know about how to remove reviews from Facebook. There’s a lot to cover, so stick with me. By end of this post you’ll be able to get rid of bad Facebook reviews, report fake ones, and even disable them all.

Potential clients frequently ask us how to remove reviews from Facebook. But think about that question for a moment. It can actually mean several different things, right? So we need to dig a little deeper…

• Are you trying to report and remove fake reviews from Facebook?
• Do you want to remove bad reviews from your Facebook business page?
• Did you write an inflammatory review that you want to delete?
• Do you want to turn off Recommendations and remove all reviews from your Facebook page?

We’ll answer each of these questions in this step-by-step guide.

Can’t you just ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business reviews before they hand over their hard-earned cash. Don’t believe me? Here are some Facebook review statistics to prove it:

• 90 percent of consumers look at online reviews before they visit a business.
• 84 percent of people trust them as much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business pages at least once a week.
• 1 in 3 people use the platform to look for Recommendations.

Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company.

If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Take a guess at how much one bad review could cost your business?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.

How to report and remove fake Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.

But false reviews may go undetected. Don’t worry. Here’s a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. Check your records and verify that the transactions happened the way the customers claim. Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.

Fraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Here are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or former employee)
• Recommending a competitor in the complaint

Regardless of whether or not bad Facebook reviews are true, you should respond to all of them.

Start with an apology. Then mention that you’re unable to find a record of his or her transaction. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backfire and make other customers trust you less.

After responding, the next step is to report them. Here’s how:

Steps to report fake Facebook reviews

• Navigate to the Reviews tab of your business page.
• Click the three horizontal dots in the upper right-hand corner of the review.
• Click “Give feedback on this recommendation.”

Alternatively, you can simply click on the word bubble with the exclamation point.

Facebook will ask you “What’s going on,” and you’ll need to select one of the following choices:

• Recommendation Not Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Speech.

Select the most suitable reason and provide more details if asked to do so. Here’s what the popup looks like:

Once you’ve done this, all that’s left to do is wait. Unfortunately, there’s no concrete amount of time for how long it will take to determine the fate of the review. The only reports guaranteed to be resolved in a timely manner are those that contain threats or other illegal content. You will be notified as to whether the review will be taken down or not once the reporting process has been completed.

How to remove a bad review on facebook

Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you’re able to make amends with the customer, they may delete their own review for you.

In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story.

Advice for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. If you handle the situation gracefully, your customer might even delete the original review. At the very least, you should “like” the review. But if you want a chance at winning back their patronage, you’ll need to respond.

Acknowledge their disappointment or anger, offer a heartfelt apology. Then take action to make the situation right. Try to see the review as a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-only ratings still appear on Facebook business pages even though they’re no longer accepted. That’s bad news for businesses because only feedback that includes a comment can be reported. Since you can’t remove fake Facebook reviews that don’t have comments, the best way to handle bad star reviews is, again, to respond.

Ask the person who posted the rating to tell you how you could improve your business. Even if they don’t respond, this at least shows the other users scrolling down your page that you’re willing to go above and beyond to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you’re thinking…

Why would anyone want to remove positive reviews from their Facebook page? Because that’s the fastest and easiest way to hide bad Facebook reviews that could damage your reputation .

Let’s face it; sometimes a business goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible customer service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

But you took action and fixed everything that was wrong. Your products are top-notch and customer service has never been better. Maybe you even received a few positive reviews. Yet, the negative comments just won’t go away and they’re ruining your brand reputation .

While it’s always best to remove inappropriate reviews when possible, this process can take a while. Small businesses may not be able to wait for them to be taken down. If that’s the case, your best course of action may be to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

• From your Facebook business page, click “Settings.”

• Scroll down to find “Reviews” and click the “Settings” button.

It’s important to note that turning off Recommendations won’t delete Facebook reviews, it just hides them. That means if you decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it’s super easy to remove a review from Facebook if you wrote it. Just find the review in question, click the three horizontal dots in the top right and select “Delete.” If you’d like to edit your review instead, click “Edit Review.” If only everything else in life were so simple.

Check other review sites

Even when you’re doing everything right, things can still go wrong. Therefor you should constantly monitor all online review platforms for trouble. If you’ve got issues with Facebook, you may also need to:

• Remove Google reviews
• Get rid of Yelp complaints
• Address criticism on Ripoff Report

Push down negative results

Undesirable reviews are often part of doing business. In most cases, complaints are legitimate, and you won’t be able to remove them. That means you’ll need to invest in reputation management to handle them. This post explains how to push down negative search results .

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How to Delete a Review on Facebook: Bad Ratings And Reviews

Reputation Staff Writer

Every business owner knows how important online reviews are. A great and positive review from a genuine customer will always be more influential than anything a brand can say about itself. Unfortunately, fake or negative reviews can destroy a business’s credibility.

Managing your Facebook reviews is a cornerstone of online reputation management. Let’s take a look at the value of Facebook reviews and how to remove a bad review on Facebook, should you need to.

The Dark Side of Facebook Business

A one-star rating on Facebook can hurt you. The fake customer review industry has turned away many honest business owners from even trying to build a presence on this massive social media platform. The main risks associated with promoting your business on Facebook include:

• Fake Accounts – Anyone can create an account on Facebook. There’s no verification process, and Facebook pays little attention to fake accounts. It’s why the fake review industry heavily targets this social media network.
• No Vetting – Reviewers can write reviews on anything they want. There’s no way to tell whether they are a genuine customer. It’s also hard to judge if they even made a purchase from your business.
• Removing Reviews From Facebook is Tough – Facebook is extremely lenient towards all but the most abusive of reviewers. Due to this stance, you could receive a one-star review for any reason.

Even with these negatives, Facebook remains a cornerstone of building and marketing your business. For that reason alone, it’s impossible to say that businesses shouldn’t be on Facebook.

Related content on the Reputation blog: How to Respond to a Bad Review on Facebook

Tips for Spotting a Fake Facebook Review

If you find that your business’s page has some suspicious negative Facebook reviews, first make sure that they are legitimate. Review your records to verify transactions with that customer. Can you confirm that events occurred the way they described? Some of the ways to spot fake Facebook reviews include:

• Vague descriptions
• The reviewer is a former employee or is connected with a competitor
• The reviewer recommends a competitor as an alternative in their review

Will Facebook Remove Reviews?

The difficulty when it comes to how to delete a review on Facebook is proving that it’s fake. Here are some of the top signs that a customer review may be fake:

• Poor spelling/grammar
• Overuse of verbs
• No profile picture
• The sudden influx of positive/negative fake reviews
• Use of black and white reasoning

What To Do When You Can’t Delete Facebook Reviews

Knowing how to delete reviews on a Facebook Business page as a regular user is basically impossible. But the good news is you may not need to remove negative reviews. Automatically trying to get a review deleted on Facebook isn’t always your best option because not all negative reviews are necessarily a bad thing. Studies have shown that even potential customers who leave negative reviews can be turned around.

Related content on the Reputation blog: The Facebook Outage: How to Manage a Large Scale Crisis

Respond to a Negative Review

Before thinking about how to remove a 1-star rating on Facebook, consider why that customer left such a bad review in the first place. Responding to an angry customer in the right way isn’t just important for them but for anyone else who may be reading the exchange. We always recommend businesses approach negative reviews with grace and sensitivity. Here are some tips for how to respond to a negative review :

Even if the customer isn’t interested in giving you another chance, the fact that you reached out professionally could win you more business. They already left a bad review; the worst that can happen is the customer says no.

Report Reviews that Go Against Facebook Community Standards

The first option for how to remove a Facebook review is to check whether that review follows Facebook Community Standards. Facebook Community Standards were designed to provide a safe space for users and combat online bullying and harassment. Negative reviews that violate these standards will be removed without hesitation. Pertinent points include:

• No excessive cruelty
• No threats of violence
• No hate speech
• No fake reviews
• No harassment

If you receive a review that you believe violates any of Facebook’s guidelines, report it immediately. Facebook will usually get back to you within 24-72 hours, but it’s not uncommon to receive a response sooner. You’ll be notified of Facebook’s decision in your support inbox.

Related content on the Reputation blog: How to Add Multiple Locations to Your Facebook Business Page

Request that the Review Be Removed

If you believe that a review is fake, you also have the option of reporting it to Facebook. On your business page’s “Reviews” tab, click the three dots in the top right-hand corner of the review you want to report. Then choose “Report Post.”

Your choices will then be: “It has nothing to do with this Page” or “I think it shouldn’t be on Facebook.” Choose an option and then enter some more information before hitting “Submit.”

Unfortunately, Facebook is a flawed system , and there is no guarantee that fake reviews will be removed. If these continue to pile up and harm your business, you can also disable reviews entirely on your page. However, doing so can also weaken your online reputation and your ability to attract and convert customers on Facebook.

Understanding how to delete a review on Facebook and what to do if you can’t is crucial for defending your businesses and customer sentiment. If you’re struggling to get reviews or managing your online reputation, call in the experts. At Reputation, we specialize in supporting businesses large and small in building their brands online.

Take a look at Reputation’s Reviews and Review Booster solution to learn more about the impact of your reviews

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How To Turn Off & Delete Facebook Reviews

See how brands use REVIEWS.io to manage negative feedback

Once just used as a platform to connect with friends, Facebook has grown over the years to offer many additional services and benefits to businesses. One of these being, reviews (also known as Facebook Recommendations). Facebook reviews are found on Business Pages and can be collected by everyone from Ford to your little bakery down the road.

Whilst there are many benefits of collecting reviews on Facebook , unlike when using a Licensed Review Partner such as Reviews.io, reviews are not verified and can be left by anyone. This does put companies at some risk of receiving fraudulent feedback. Which begs the question:

Can you delete Facebook Reviews?

Unfortunately, the answer is NO, you can't remove Facebook Reviews.

As with reviews on Google and other platforms, individual, legitimate reviews - however malicious - cannot be removed. This is all part of the online trust Facebook aims to provide with its review system - if businesses could tamper with their reviews, they could no longer be trusted as a reliable source of information.

However, all is not lost - whilst not perfect, there are other solutions. We've got two ways to remove Facebook reviews to help you out when disaster strikes.

How to report a fake Facebook Review?

If you're happy to wait a while for your issue to be resolved, consider flagging your Facebook review. In order to do this, the review will need to go against Facebook's Community Standards .

Facebook's Community Standards cover things such as:

• Hate speech
• Misrepresentation
• Cruelness & insensitivity

Although these are broad review guidelines, if someone is overly offensive or seems ingenuine when leaving your business a Facebook Recommendation, it may warrant removal.

Now, let us first show you some red flags of fake and offensive reviews so that you can take advantage of the reporting guidelines to mark them as spam.

How can you spot fake reviews on Facebook? 

Here are several telltale signs that can help you distinguish genuine feedback from fraudulent or offensive reviews.

• The reviewer's profile. Fake reviewers often have incomplete profiles, with few friends, generic profile pictures, and limited activity.
• The language used in the review. Fake reviews often contain overly generic or nonsense words and lack specific details about the product or service.
• Consistency across multiple reviews. They are likely fabricated if you notice multiple reviews posted in a short time frame with similar wording or structure.

‍ So how do you report a recommendation or review about a business Page on Facebook?

Reporting a Facebook Recommendation is easy. All you need to do is:

Step 1: Click Reviews below the Page cover photo.

Step 2: Click on the three dots to the top right of the review, then select 'Report post.'

You will then see a pop-up window. Select the most appropriate description from the list, then press send.

Step 3 (Last step): Wait patiently and cross your fingers.

If Facebook finds the review to go against its Community Standards, it will be removed and there will be no record of it on your page.

In the meantime, we'd encourage you to respond to negative reviews in the most professional way possible to show other customers you're being proactive and help save face.

How to turn off Facebook Reviews?

The second option you have for getting rid of your Facebook reviews is more extreme. Whilst you can't manually delete individual Facebook reviews, you can remove them all from your page.It's important to remember that this won't wipe the slate clean - it simply means reviews will no longer be shown on your business page, and will also inhibit anyone from leaving you feedback in the future, whether good or bad.

Sound a bit extreme, doesn't it? That's why many think of hiding Facebook reviews instead of turning them off completely

Can you hide reviews on Facebook instead of removing them?

Again the answer is NO.

You can hide many other sections, such as Check-ins, Music, Sports, etc., but Reviews, together with About, Photos, and Videos, are fixed in the Navigation bar (unless you turn it off).

When navigating to the More dropdown in the Page menu bar and choosing Manage Section (you need to be a page admin or page collaborator to see this), you'll see that you can't uncheck Reviews in the list.

How to get rid of all your Facebook reviews? ‍

This time, the process is even simpler and requires no input from Facebook at all. To delete your Facebook reviews in one clean sweep:

Step 1: Navigate to your business page and ensure you're logged in as the page.

Step 2: Click on the three dots at the top-left of the page.

Step 3: Select ‘Page and tagging settings’.

Step 4: You'll land on a new page where you can find an ON/OFF toggle next to Allow others to view and leave reviews on your Page? . Switch it off to remove the Reviews section on your Facebook page.

Bonus Solution: Diffuse the situation & win the customer over

Our third and final solution for getting rid of Facebook reviews won't necessarily always work, nor is it guaranteed to remove a negative review, however, we think it's worth a punt as it has plenty of other benefits.

The solution is simple: win your disgruntled reviewer over so much, that they want to change their review. This is easier than it sounds - most customers don't want to leave a bad review, they want good products, good service and a good experience. They want to give positive feedback! So when they don't, chances are, you messed up.

To put things right, it's essential to respond to positive and negative reviews professionally and empathetically - even if you don't agree with their comment. Apologise, explain why the problem happened and, if possible, provide a solution. It's the strength of your solution that's likely to win them back around.

How to Manage Reviews Online?

Effective online review management helps online businesses not only maintain a strong reputation but also foster online trust. Some practical tips you can apply today to achieve this are:

• Actively solicit reviews from your satisfied customers. Sending follow-up emails after a purchase, including a review request in your newsletters, or offering incentives for leaving a review are excellent practices to increase your number of reviews. The more reviews you collect, the more credible your business appears to potential customers
• Respond to positive reviews. When customers leave positive feedback, take the time to thank them. Acknowledging their comments shows that you value their input and appreciate their business. Personalize your responses to make customers feel special and build a stronger connection.
• Respond promptly and courteously to negative reviews. Acknowledge the customer's concerns and offer a solution or apology. This demonstrates your commitment to customer satisfaction and can be a nudge to ask the customer to edit or delete their negative feedback on Facebook .
• Use online reputation management tools . Tools like REVIEWS.io can streamline the process of managing online reviews. REVIEWS.io helps collect and verify reviews and provides features to showcase them on your website. This boosts credibility and can positively influence potential customers.

As with deleting reviews off any platform, the goal should really be prevention not cure. Prevent negative feedback, and you'll never need to know how to remove Facebook Reviews !

If negative reviews do occur, consider your options, consider the resources available to you, breathe, and make an informed and strategic choice that focusses on long-term success, not short-term reputation.

Still unsure about how to remove Facebook reviews? Head over to our website or jump on live chat with one of our advisors. Try our platform for free with out 14-day t

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July 21, 2021

Here’s How to Remove Reviews from Facebook

Taking the time to know how to remove reviews from Facebook can be a vital practice for any brand. Opening your Facebook business Page (via your personal account or through Facebook Business Manager ) to enable interactions with customers on Facebook can bring about negative reviews or even unfairly hurtful comments.

In the former case, you will need to address the feedback head-on and learn how to respond to negative reviews on Facebook. But when diplomacy fails you’ll find yourself asking this question: “How do I delete Facebook reviews ?”

Take the guesswork out of your strategy. Instantly generate your brand's online Reputation Scorecard, complete with review highlights, ratings, keyword trends and more.

Can You Delete Facebook Reviews?

Here’s the thing: you can’t delete a review on Facebook. You can’t simply delete Facebook reviews – a.k.a. Recommendations – on an individual level in the same way you can hide or delete unwanted comments on your Page or an unflattering selfie you accidentally uploaded.

However, what you can do to remove Facebook reviews is to disable Recommendations for your Page. To do so:

• Click on the “Pages” tab on the left menu on your Facebook news feed.
• On your Page, click on “Page Settings,” which is located on the left-hand menu.
• Click on the “Templates and Tabs” on the left menu.
• Find the “Reviews” option and turn the tab off.

Before turning the feature, please keep in mind deactivating Recommendations will remove current ratings and Recommendations from your Page. While this might help delete bad reviews, it might actually do more harm than good, especially when consumers are looking for social proof to make an informed purchase decision.

If you don’t want to disable reviews completely, but still want to remove a review, your best option is to report it. Specifically, you can report reviews that do not follow Facebook’s Community Standards or don’t focus on the products and services offered by your business. After you submit a report, Facebook will review it and may remove Facebook reviews and Recommendations that don’t follow the site’s standards.

To make a report to Facebook:

• On your page, click on the “Reviews” tab underneath your Page name.
• Click on the three-dotted button on the top right of any review that you want to report.
• Click on “Find support or report Recommendation.”
• Follow the on-screen instructions.

Why Facebook Reviews are Important to Reputation Management

The concept of how to remove reviews from Facebook might not be as simple as it sounds, but it is important to be aware of it due to the popularity of the platform not just as a social media website; but as a place for consumers to research their next purchase. Customer review data shows that Facebook holds 19% of all reviews. In other words, having Facebook reviews on your Page can impact a consumers’ purchase behavior.

If reporting or removing a review from Facebook is not an option for you, remember that you can apply review best practices, especially when it comes knowing how to respond to negative reviews :

• Apologize and take ownership. An apology is often the best way to start when responding to a negative review because it defuses the situation. If your company makes a mistake, immediately own up to it in the response, but avoid apologizing multiple times.
• Take serious issues offline. If there are serious issues, take the conversation offline to avoid discussing difficult topics publicly.
• Follow company and brand guidelines. Be sure you know your company’s social media and brand guidelines so that you use the right terminology in your response. This helps establish a professional tone.
• Resolve specific issues. Address any specific issues raised in the review. Sometimes positive comments and five-star ratings also include points of concern. Find out about the customer’s experience and communicate any changes or improvements made as a result of their unsolicited feedback .
• Be prompt. Avoid delays in responding. The sooner you can get back to your customer, the greater your chances of improving the situation.
• Show appreciation. Regardless of the rating the customer gave, say “thank you.” Showing your appreciation of customer feedback minimizes the impact of negative comments and reinforces positive sentiment in your good reviews.

We understand how stressful and difficult it is to deal with negative reviews, and that is why we are here to help your business leverage feedback and reviews to improve your brand reputation. Get your free reputation scorecard today and let us help you take the guesswork out of your strategy. To learn how to handle your business’s presence on Facebook, visit our Facebook Reputation Management: Best Practices Guide for Brands .

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Posted in Reputation Management , Review Monitoring by Rexly Penaflorida II

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How To Remove Reviews From Facebook - Easy Hacks

Facebook reviews can significantly impact your company’s online reputation and image, for better or worse.

Statistics reveal that as much as 90% of consumers consult reviews before visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.

Positive reviews can go a long way in winning potential customers over to your brand and growing your social media presence.

Unfortunately, there comes a time when every business owner also has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your company’s name.

However, if a negative Facebook review is legitimate, then the situation must be handled tactfully.

In this article, we’ll take a look at how to handle different types of bad reviews - both real and fake.

There are times when business owners have to remove Facebook reviews to protect the company’s image. This may be necessary when your business’ Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren’t from real customers.

Can you delete a bad review on Facebook?

How can i delete a review on facebook, can a review be removed, should you respond to or delete negative reviews, examples of responding to facebook reviews, manage facebook reviews with demandhub.

The short answer: yes. But, in order to get a false negative review deleted off your business page, you will have to take the following steps to let Facebook know to take down the review. Only Facebook’s team can remove the reviews, and you can alert them by flagging the reviews.

Step 1: Comment on the review

On Facebook, page owners cannot remove individual reviews themselves. However, users can flag a review to notify Facebook’s team to remove the reviews. But, users can only flag a review if it has at least one comment on it.

Commenting on negative reviews is tricky - the situation needs to be handled with great care. Even if a review is fake, the comment should express an attempt to resolve the problem.

When your legitimate customers read the review, they will know that your company made an effort to fix the issue.

Step 2: Flag the review

To flag a review, navigate to the top-right of the post and select the arrow pointing downward.

Press ‘Report post’, and proceed to explain why you are flagging the review.

Step 3: Wait for Facebook’s team to remove the review

This may take a while, as their team has to manually assess the report.

If the team finds that the review is in violation of Facebook’s Community Standards, they will remove it and no record of the review will remain.

While users can’t delete individual Facebook reviews, there is an extreme option available; removing all of the reviews entirely.

This won’t permanently delete the reviews, but visitors can no longer view them. Deleting your business page’s reviews also means that customers can no longer leave feedback, good or bad unless the reviews are restored.

Here’s how to collectively delete your Facebook reviews:

• Visit your business page and make sure that you’re logged in as a page admin.
• At the page’s top-right corner, select the ‘Settings’ button.
• The page’s left-hand corner has a menu, from which you need to select ‘Templates and Tabs’.
• Scroll to the ‘Reviews’ tab, and select ‘Settings’.
• Finally, navigate to ‘Show Reviews’ towards the right, and a slider will be visible. Click to disable the reviews, and proceed to ‘Save’ the changes. Now, customer reviews and negative feedback will no longer be visible on your Facebook page.

If managed properly, negative reviews can present your business in a positive light and build confidence in your brand.

Potential customers may be cautious about purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it’s in your company’s favor to keep negative reviews around if the matter has been resolved.

However, if your business is facing unfair negative comments, then removing them might be necessary. If your legitimate customers have left a couple of bad reviews, then it’s important to respond positively as part of customer service.

A good response to negative feedback should address the problem at hand and offer a solution moving forward. This can change your customer’s experience from a negative one to a positive one.

Moreover, it shows potential clients that your company cares about its customers and is serious about resolving problems.

There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook business page. You can determine if a review is fake by checking for the user’s transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may also choose to flag reviews because they are in direct violation of Facebook’s Community Standards - e.g the post may contain hate speech.

Some reviews fall under the ‘spam’ category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to have it deleted.

Here are some good examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world’s largest adventure travel organization for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19’s economic repercussions.

Wendy’s is a popular American fast-food chain that has expanded globally. In this case, a customer has complained about the efficiency of Wendy’s drive-thru service.

The company has responded by first empathizing with the customer’s concern, and then proceeded to offer to make it up to them.

Stella & Dot

Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This particular review is an excellent example of how a positive response and proper care can turn a negative review around in your brand’s favor.

Initially, the customer expressed dissatisfaction concerning Stella & Dot’s product.

The company responded with an apology and proceeded to address the problem and offered a solution.

After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.

If you’re looking to boost your Facebook page, the best place to start is with online reviews of your business. Build trust with your future customers through the power of word of mouth — online.

At DemandHub, our mission is to help local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local business can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.

Request a demo to see how we can help grow your local business with our messaging tools to help you attract, engage, and retain more customers.

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How To Remove Reviews From Facebook

Negative Facebook reviews are a huge turnoff for potential customers. You can only imagine the consequences for your brand if it becomes a victim of review bombing, with trolls purposely posting bad feedback.

That’s why we’ve created this guide, where we’ll show you how to remove reviews from Facebook to preserve your online reputation.

What Are Facebook Reviews?

Facebook reviews are feedback that customers post on your business’s Facebook page. These reviews can just be ratings or ratings with recommendations. 

Unlike many other social platforms, Facebook isn’t anonymous. These are real people posting real reviews. Good Facebook reviews indicate past customers have had a positive experience with your brand, likely influencing potential customers to do business with you.

The Basics of Removing Reviews From Facebook

Facebook for business is a blessing and a curse. With nearly 3 billion people using the platform, you get exposure like no other—but you’ll also find yourself dealing with inappropriate or unfair feedback.

Let’s take a look at how you can tackle this issue.

Understanding Whether a Review on Facebook Is Fake

Before we discuss deleting or removing Facebook reviews, you need to identify whether a customer review is fake in the first place.

For starters, it’s helpful to maintain a customer database and transactional records to cross-check a negative review from a customer. Does the negative review match or closely resemble an existing customer? Do you have a customer complaint on the file matching the events recounted in the review?

If it does, the review is genuine, and you should work on resolving it with tact. But if the review doesn’t align with any of your business records, it’s fake. 

Here are a few common red flags to easily spot a fake Facebook review:

• The account has one of those typical fake names. Think: John Retartagan, Patty O’Furniture, Olive Yew
• The account is created on the same day as the day of the review—and for the sole purpose of giving your business a bad review
• The account profile picture is copied from somewhere else
• The account is connected to a competitor or a former employee
• The posted review has an inaccurate description of your business’s product or service is filled with silly grammatical errors or recommends your competitor in the complaint

Unfortunately, removing fake Facebook reviews isn’t as easy as you might hope.

Deleting Facebook Reviews From Customers Isn’t Possible

Can you remove or delete Facebook reviews? No, you cannot delete a legitimate review on Facebook, however malicious. 

This is because of Facebook’s policy to provide a reliable and transparent review system to its users. If it allowed businesses to tamper with reviews, people would lose their trust in Facebook and not see it as a reliable source of information.

But Facebook doesn’t extend the same courtesy to fake reviews made from shady and fake accounts. If the review is flagrant and/or in obvious violation of its community standards, Facebook will remove it. 

In other cases, Facebook is unlikely to take down a Facebook recommendation. The scathing and unfair review will stay connected to your page unless you take a few remedial and preventive actions.

Deleting or Editing Facebook Reviews That You Wrote

You can delete or edit a Facebook review that you’ve written. This holds true for your personal account as well as your business account.

Simply locate the review you want to remove or edit and click on the three dots.

Select Edit Review to make changes, and click Save when you’re done. Otherwise, you can just click Delete Review and tap Delete again to confirm the removal.

If you’re having trouble finding the review on a page, you can also locate it by:

• Tapping your profile picture from your feed
• Clicking the three dots
• Navigating to Activity Log
• Locating the review from past activity
• Select Edit Review or Delete Review (same as above)

Again, these steps only work for reviews that you’ve written yourself. You do not have the power to delete a review that was written by somebody else.

Reporting a Review on Facebook 

If the Facebook review goes against Facebook‘s Community Standards , you can flag it. To do this, the review should either be clearly fake or contain one or more of the following prohibited forms of speech:

• Hate speech
• Misrepresentation
• Cruelness and insensitivity

Facebook‘s Community Standards are broad, but the platform is quick to remove a Facebook recommendation if it’s ingenuine or overly offensive.

You can report a review on Facebook by following these steps:

• Log into your Facebook business page.
• Click on the Reviews tab on the top menu bar. Go to the review you want to report.
• Click on the three dots on the top right hand of the review.
• Select Report post from the displayed options. A pop-up window will appear on your screen.
• Select the most appropriate description from the displayed list, and follow the prompts to finish the process.

After reporting a Facebook recommendation, all you can do is wait. Facebook will review your request, and if it finds the review goes against its Community Standards, it’ll remove the review forever.

Respond to Your Real Negative Facebook Reviews 

If legitimate customers have left bad Facebook recommendations, you need to respond positively and promptly as part of customer service.

Start with an apology and address the matter at hand, followed by offering a viable solution moving forward. If you do this right, you can change your customer’s negative experience into a positive one. It’ll also show potential customers your company cares about its customers and is serious about helping them.

Keep the following in mind when you respond to:

• Be sympathetic and non-confrontational
• Try to respond to recommendations promptly
• Keep your response short, sweet, and concise

Make sure customers are happy with your suggestion and reassure all customers that if things go wrong, you’ve always got their back. We have an in-depth guide that further explains how responding to negative reviews professionally and tactfully can work in your favor.

Respond to Your Positive Reviews Too

You should respond to all reviews left on your Facebook page—not just the negative ones. Here’s why.

First of all, anyone taking the time out of their day to provide feedback and write a review deserves to be recognized. This is especially true for people who are sharing compliments and kind words about your business.

But if you’re only responding to negative reviews, it will only draw more attention to the bad ones when people are scrolling through your timeline.

This way, anyone who visits your business page will see responses to every review. So the negative ones won’t stick out like a sore thumb.

Turning Off or Disabling Facebook Reviews

If you feel a negative review is hurting your business—or don’t want to deal with the trouble of worrying about bad or fake reviews, you can take a more extreme measure: disable Facebook recommendations entirely.

To be clear, turning off the review section will hide all the recommendations left by past customers, both positive and negative. This also doesn’t give you a clean slate—you’ll see all reviews again upon enabling Facebook reviews in the future. Still, this is an excellent option if you have several fake reviews.

Here are the steps to disable reviews from Facebook:

• Open your business page, making sure you’re logged in as the page admin.
• Click on Settings at the top right of the page.
• Navigate to the left-hand side of the page, and select Templates and Tab from the menu. 
• Scroll down to Reviews , and click on Settings .
• To the right of the Show Reviews option, you’ll see a slider. Click on it to disable it.
• Select Save to confirm your new settings.

Now, customers can no longer see any negative feedback on your business’s Facebook page.

3 Tools to Remove Reviews From Facebook

Managing your online reputation is important, regardless of your business size and industry. Below, we’ve put together a list of three reliable online reputation management companies that can help you manage negative reviews on Facebook.

Better Reputation

Better Reputation provides services for businesses and individuals that need to remove negative reviews on Facebook, Yelp, Google, and so on. It is our overall top pick for online reputation management services for most people.

This is a very straightforward service to use. You’ll get in touch with a reputation specialist, explain your situation, and they will get back to you with a price for removing one or more Facebook reviews. Better Reputation is upfront about pricing, so there won’t be any surprises.

The company will also be upfront with you about Facebook reviews that are going to be impossible to remove. You won’t have to waste your time or money trying to do the impossible.

If getting your online reputation takes more than addressing a few Facebook reviews, Better Reputation has many other tools to help. Get in touch with Better Reputation today for a free consultation to discover your next best action.

Before you can flag a review for removal on Facebook, the first thing you need to do is identify which reviews should be removed. Thanks to Nextiva , you can get real-time notifications based on specific tags and alerts you’ve set up.

This is one of the fastest ways to identify reviews that fit Facebook’s removal criteria, so you can report violations quickly to ensure they’re taken down ASAP.

Best of all, Nextiva uses AI-powered monitoring and listening tools to help you manage reviews beyond Facebook. So you can set up these same types of alerts across all review sites and remove bad reviews faster than ever before.

Birdeye offers a wide range of reputation management solutions, but it’s the integrations with Facebook and Google that set it apart.

With Birdeye, you can auto-send review requests, respond to customer reviews on Facebook and other sites, and gather actionable insights with Natural language Processing (NLP). Review monitoring and management, review generation, and review marketing are the other desirable features.

You can also build a custom profile that can be beneficial to generate awareness and get more customers to check out your products and services. The fact that all these services are available on a single platform makes things even more convenient.

5 Tricks for Removing Reviews from Facebook

The following tricks and best practices will help you take control of your Facebook reviews:

Manage Your Emotions

Fake reviews can be upsetting. But don’t let your emotions get the best of you. This type of behavior does not solve your problem—and it may put your brand in a negative light.

Have trust in your business. Work on offering high-quality products and services that consistently yield positive reviews. Don’t lower your ethical standards just because somebody else decides to play dirty. 

Remember, anything you write on Facebook can be viewed by the public. While it’s ok to privately message a customer to resolve a situation, it’s never ok to bash them or lose your cool. Not only is this bad business but there’s a good chance that those screenshots will end up being seen in the public eye.

Get More Positive Reviews

Positive reviews are the best way to offset fake reviews and negative comments. 

Reach out to customers who have positive experiences with your brand, and politely ask them to drop in a good word on your Facebook page . You can also offer them incentives like exclusive discounts or free goodies to make them more likely to turn the odds in your favor.

No business is perfect, and customers understand that. It’s normal for businesses to have negative remarks mixed into customer reviews. So one or two bad reviews won’t be the end of you.

But if you’re able to get lots of positive reviews on Facebook, the handful of negative comments will be an afterthought to prospective customers.

Hire a Reputation Management Service

Take control of your Facebook reviews and protect your online reputation by working with a reliable reputation management company.

A reputation management company can build an effective online reputation management strategy for your business. These services can help remove fake Facebook reviews by overcoming roadblocks in Facebook‘s reporting process—and if they can’t, the service can suppress fake reviews effectively to hide them from prospective customers.

Reputation management services can also help you get more positive reviews on Facebook. So whether you need fake reviews removed, new reviews from happy customers, or a combination of both, a reputation management service like Better Reputation can get the job done.

Over time, the negative reviews will be drowned out and all anyone will see is the high star rating of your business.

Set Alerts For New Facebook Reviews

If you get a negative Facebook review, it’s important that you act quickly.

Again, the removal process isn’t instant. So any delay on your end will just prolong the process and leave the review on your page for more time than it needs to be there.

To ensure you’re acting quickly, you can set up alerts each time a new review is left on your Facebook page. Most reputation management services offer some type of review dashboard with custom alerts. You can also use Birdeye to set up alerts and streamline the way you monitor online reviews.

Reply to Negative Facebook Reviews

There’s no guarantee that every bad Facebook review on your page will get removed. Even if it does get removed, there’s a chance it stays live for a week or longer.

In the meantime, you should respond to all of your Facebook reviews—including the negative ones that you want removed.

Replying to reviews shows your customers that you care. It also shows anyone else who reads the review that you’ve acknowledged any mistakes and taken steps to fix the situation.

If that review ends up getting removed, that’s great! But at least your audience will see that you’ve replied while it’s still active.

Removing Facebook Reviews: Your Top Questions Answered

You can only delete bad reviews from Facebook if it’s determined that the reviews are fake or they violate Facebook’s community guidelines. That’s because Facebook is committed to transparency and won’t let businesses remove reviews simply because a customer had a bad experience.  Businesses don’t have the power to delete reviews on their own. They must instead flag the review, and someone from Facebook will remove it if it violates their community standards.

If you think someone has left a fake review on your Facebook page, you can report it to Facebook by clicking on the three dots at the top right of the review. You’ll see an option to report the post, and Facebook will prompt you to select a reason for why you’re flagging it. The review will not automatically be removed when you report it. You must wait for someone to check your request to verify that the review is either fake or violates Facebook’s community standards. If it’s deemed that your request is valid, Facebook will delete the fake review forever.

To turn off and hide Facebook reviews, navigate to the Settings section of your business profile and select Edit Page . Click Reviews and then toggle off the button that shows reviews on your page and allows people to write new reviews.  Hiding Facebook reviews does not delete them. Instead, it removes all of your existing reviews from being publicly shown on your Facebook page and disables new reviews from being added. While hiding Facebook reviews would prevent bad reviews from being shown on your page, it will also hide your good reviews. It’s an all-or-nothing decision, and you can’t pick which reviews are hidden.

It’s typically in your best interest to respond to all Facebook reviews, including bad ones. Responding to negative Facebook reviews shows the dissatisfied customer that you care and can help restore their faith in your brand. This small step can prevent you from losing them as a customer altogether.  Replying to bad reviews on Facebook also shows prospective customers that your brand is active, engaging, and taking the right steps to make customers happy. For additional tips and best practices, check out our guide on how to respond to negative reviews .

To manage reviews on Facebook, log into your account and navigate to the Settings page. Then select Reviews from the Templates and Tabs menu.  Alternatively, you can select reviews directly from your Facebook page by scrolling to a specific review and clicking the three dots in the top right corner. A drop-down menu will appear with different review management options, including flagging the review or directly messaging the reviewer.

When you report a review on Facebook, someone on Facebook’s team will evaluate your report and determine whether the review goes against Facebook’s community standards. If the reviewer finds the post in violation, they’ll remove it from your Facebook page. Your report is confidential, and the account you reported will not be notified that you reported them.  It can take anywhere from several days to several weeks for someone on Facebook’s team to view your report and act on it.

Reporting a review on Facebook does not automatically remove it. The review must first be checked by a member of the Facebook team to see if it violates Facebook’s policies and community standards.  Reviews that just contain a star rating without any written content or pictures cannot be reported.

Just one report of a Facebook review will trigger someone from Facebook to review it. If Facebook determines that the review does not follow its community standards and guidelines, it will be removed. If the review is not removed, you’ll typically have the chance to request another one. If the second report is denied, you may be eligible to request a decision from Facebook’s oversight board.

What to Do Next

Now that you know how to remove reviews from Facebook, it’s time to focus on building a sound social media marketing strategy.

Admittedly, social media marketing isn’t easy. You have to spend time learning how to do it right. Luckily, there are a few strategies and techniques to make data-based decisions, steering your business towards success. When done properly, you can get more traffic for your business, score more positive reviews, and improve conversion rates.

Here are a few Quick Sprout guides to help you get started on the right track:

• How to Effectively Market Your Small Business on Social Media
• The Beginner’s Guide to Online Marketing
• The Beginner’s Guide to the Best Strategies to Manage Your Online Reputation

How to Remove Reviews From Facebook

Facebook is the most popular social networking site in the world, with nearly three billion active users. It’s great for staying in touch with friends and family, sharing news and experiences, and connecting with like-minded people.

For businesses, it’s also an excellent platform to create and unite groups of like-minded people, engage them with your brand, prepare them for upcoming events, and sell your products or services.

But since Facebook is so integrated into the social economy, it’s also a place where people learn about and rate products and services. That’s why it’s important to keep an eye on your business’s Facebook page and take care of any negative reviews as soon as possible.

In this article, we’ll show you how to do just that.

Why Removing Reviews From Facebook is Worth It

Imagine this: you’re scrolling through Facebook, looking for something to do, when you see an ad for a new restaurant in town. You click on the link and read a few reviews, but they’re all pretty negative.

What are you going to do? Chances are, you’re not going to visit that restaurant anytime soon.

What if you’re the restaurant owner and you’re running Facebook ads to promote your new venture? When users see your ad and it piques their interest, they may consider going there for a meal.

But if the first thing they see is a negative review, they’re likely to change their minds and go somewhere else instead. In this case, running those targeted ads would be all for nothing.

In this day and age, reputation is everything. And social media is a powerful tool that can make or break your business.

With lots of great reviews highlighted on your business page, you’re more likely to attract new customers and keep them coming back. But if potential customers see negative reviews, they might not even bother giving you a chance.

Plus, Facebook reviews play a big role in local SEO. The more often your business is mentioned in reviews, the higher you’ll rank in search results.

If you have negative reviews on your Facebook page, it could be hurting your business more than you realize. That’s why it’s important to take care of them as soon as possible.

The Investment Needed to Remove a Review on Facebook

Before we get into the nitty-gritty details of how to remove a review on Facebook, it’s important to note that there is an investment required.

You can’t just delete any old review left by a customer—otherwise, everyone would do it and there would be no reason for this post.

The only way to remove a review on Facebook is to flag it, explain why you flagged it, and allow Facebook to determine whether the review meets the criteria for deletion.

However, doing so requires time—a lot of it. In fact, time will probably be the biggest investment you make if you want manually manage all of your Facebook reviews.

Online reputation management software helps businesses to track and respond to reviews on Facebook and other social media platforms. With this software, businesses can monitor their reputations in real-time and take proactive steps to address any negative sentiment.

Additionally, online reputation management software can help businesses to generate positive reviews and promote their brand on social media.

The cost of this type of software varies significantly depending on the features and functionality offered. For smaller businesses and individual service providers, there are a number of free and low-cost options available. And for enterprise companies, there are plenty of robust solutions with capabilities that extend far beyond review management.

As more and more consumers turn to social media for recommendations, online reputation management software has become an essential tool for companies looking to protect and enhance their reputations.

If you’re interested in managing your online brand, check out our blog post on the best online reputation management platforms for your business.

6 Steps to Remove a Negative Review on Facebook

If you’ve decided that you want to take the necessary steps to remove a negative review on Facebook, follow these instructions:

Step 1: Check your Facebook business profile for reviews

The first step in the process is to check your business profile on Facebook and see if there are any reviews already posted. If you have a Facebook profile set up, chances are you have it configured to accept reviews.

To check this, simply go to your business page and look for the Reviews tab. If you don’t see it, click on the More tab and then select Reviews .

Once you’re on the Reviews tab, you’ll see a list of all the reviews that have been left for your business.

From there, you will be able to see the star rating, the name of the person who left the review, when it was posted, and the text of the review itself.

Read through all of these reviews in order to determine which, if any, need to be removed.

Step 2: Disable the ability for customers to leave reviews on your page

Disabling reviews means that your business will never be bogged down by bad reviews. If your primary goal is to avoid negative reviews, blocking this functionality is the best and easiest way to accomplish that. In fact, it’s the only way to guarantee it.

If you decide to do this, it’s important to remember that disabling reviews means that you won’t be able to showcase positive reviews either. And with fewer reviews, fewer people will trust your brand and your search engine rankings will suffer as a result.

Nevertheless, if you’re adamant about never having to deal with negative reviews, this is the best way to achieve that goal.

To do this, simply go back to the Reviews tab on your business page and click on the Settings button.

From there, uncheck the box that says Edit page and then switch the Show reviews slider from ON to OFF.

Click Save and you’re done!

You can turn your reviews back on at any time through this same function.

Step 3: Flag the review you want to have removed

If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal.

Flagging a review will notify Facebook that you believe it goes against their Community Standards. These standards include things like hate speech, violence, graphic content, and nudity. Reviews can also meet these criteria if they are spammy, negative reviews from a direct competitor, or if they’re simply not relevant to your business.

When you flag a review, Facebook will investigate and determine whether or not it should be removed.

If Facebook agrees with your assessment, they will remove the review for violating their terms of service.

To flag a review, simply go to the review itself and click on the three dots in the top-right corner.

From there, select Flag review and then choose the reason why you’re flagging it.

Keep in mind that Facebook may not remove the review, even if you do flag it. So this isn’t a guaranteed method for having a review removed.

Step 4: Respond to the negative review

Sometimes, the best reaction to a negative review isn’t to circumvent it or have it deleted. And even if you plan to flag the review for removal, it is always best to respond to those who leave negative comments.

The key to responding to negative reviews is to do so in a way that doesn’t worsen the situation. Even if the customer or client was in the wrong, avoid getting into a back-and-forth argument, especially if it is in direct response to the comment on your public business profile.

Instead, apologize for whatever issue they experienced. Thank them for bringing it to your attention, and let them know that you’re working on a resolution.

Then, offer to make things right by giving them a refund, coupon, or special offer of some sort.

For example, a reviewer who had a bad experience using your online consulting service may write:

“I paid for a one-hour consultation and the person I spoke to barely gave me any time at all. It was a waste of money.”

In this case, you might respond with something like:

“I’m sorry to hear that you didn’t have a good experience. We pride ourselves on providing quality service, so I’m sorry that we fell short in your case. As a gesture of good faith, I’d like to offer you a full refund for the consultation fee. I hope this will help alleviate some of the frustration you experienced.”

By responding in this way, you’re acknowledging the problem, apologizing, and offering a solution. This shows other potential customers that you’re committed to providing a good experience, even when things don’t go according to plan.

To respond to a review, simply click on the review itself and then write your response in the Write a Reply box.

To reach out to the reviewer personally, you can click on the three dots in the top-right corner of their review and select Message .

This will open up a direct message window where you can privately communicate with the reviewer. You can also email them if you have their contact information.

Step 5: Encourage your customers to leave positive reviews

The best way to combat negative reviews is to encourage your customers and clients to leave positive ones.

This is especially effective if you offer some sort of incentive, like a discount or coupon, for those who take the time to write a positive review.

A few good ideas for incentivizing positive reviews include:

• Asking customers to leave a review when they’re paying for their purchase
• Sending an email follow-up with a link to your business page after someone makes a purchase
• Offering a discount for those who write a positive review
• Embed Facebook reviews on the platforms that you sell on.

You can also encourage customers to leave reviews by sending your customers and clients a popup or banner on your website that asks them to do so.

Step 6: Use reputation management software to track mentions and reviews across the internet

Even if you’re able to read all of your Facebook reviews, chances are you won’t catch every bad one. Just about everything has a margin for human error and that goes double when you’re relying on people to keep track of their social media notifications.

That’s where reputation management software comes in.

Reputation management software is a tool that allows you to track online reviews and mentions of your business across the internet, including on Facebook. This way, you can be sure that you’re always aware of what people are saying about your business, even if you’re not on Facebook all the time.

This kind of tool will give you the opportunity to address negative reviews quickly, before they have a chance to do too much damage.

A great thing about reputation management software is that it will also help you track any positive reviews and mentions of your business across the web–not just on Facebook.

A few great features of online relationship management tools conclude:

• Sentiment analysis: Know how people feel about your brand at a glance
• Online review monitoring: See all of your reviews in one place
• Mention tracking: Get alerted anytime your business is mentioned online
• Competitor analysis: Keep an eye on what others in your industry are doing
• Personalized reporting: Get detailed reports tailored to your business needs

If you want to take your social media monitoring to the next level, consider using a reputation management tool to do so.

What’s Next?

There are a lot of different reputation management software programs out there, so it’s important to find one that’s the right fit for your business.

Do some research and read reviews to find the best option for you. Once you’ve found a program you’re happy with, sign up and get started tracking your online reputation today.

And if you’re not sure where to start, we tried dozens so you don’t have to. Check out our blog post on the best online reputation management software to find the right one for your business’s needs.

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How to Turn Off Reviews on Facebook

Published: June 07, 2022

Sometimes, the mantra "all publicity is good publicity" isn’t true. Negative reviews can damage the reputation of your business, and when you’re working tirelessly to improve your service or product — while still trying to bring in sales — it’s understandable to want to turn off Facebook reviews when the complaints get overwhelming.

According to HubSpot Research, 85% of customers are likely to share negative experiences with others. For businesses trying to resolve problems without having too much bad press, having no reviews visible on certain platforms can be a better solution.

You’re not alone, businesses go through rough patches sometimes, and there’s steps to take to silence the noise. Today, we’ll walk you through how to turn off reviews on Facebook, and give you reasons why you should, or shouldn’t, remove them.

• Open Facebook and go to your business page.
• Click the ‘Settings’ menu for your business page.
• Select ‘Templates and Tabs’ option.
• Toggle the blue ‘Reviews’ button off.

1. Open Facebook and go to your business page.

If you own more than one business page, you want to make sure you select the page you want to disable Facebook reviews for.

2. Click the ‘Settings’ menu for your business page.

When you click on Settings, you’ll be taken to a selection of choices all under the umbrella of Page Settings.

3. Select ‘Templates and Tabs’ option.

4. Toggle the blue ‘Reviews’ button off.

Once you have toggled the button, it will be the color gray, indicating that you’ve successfully turned off reviews. This action is saved automatically, so your customers won’t see or be able to post any reviews on your page moving forward.

Turning off Facebook reviews is a big call to make that can have both positive and negative implications. Before making that decision, it's important to consider both how your business is faring as a whole and how your audience is perceiving you as a result.

Why You Should Disable Facebook Reviews

There are going to be points when business isn't booming — ugly stretches where you're prone to an influx of bad reviews. Some reasons to consider turning them off would be:

• The bad reviews were a product of isolated incidents. You could be subject to a product recall or an employee of yours might have provided particularly poor customer service before you became hip to their behavior and replaced them.
• The public's perception of your business can be volatile. There's a good chance you won't want to be bombarded with disgruntled customers venting frustrations before you have the chance to address them.
• You can't selectively delete reviews on Facebook. So long as they're not inappropriate, obscene, or flat-out false. And even if that's the case, that process can still take a while to see through.

If your business is in a rough patch that you're working tirelessly to address, it might be in your best interest to turn off Facebook reviews until you're on the side of it.

On another hand, there’s some positive reasons to keep them up even if they’re not the ratings you want, and it’s worth considering before you turn them off.

Reasons to Keep Reviews on Facebook

1. reviews add legitimacy to your business..

Reviews — good or bad — provide a degree of legitimacy to your business. They let potential customers know that others engage with your company and imply that you care about customer feedback.

2. You can respond to customer reviews or feedback.

Keeping reviews up also provides you with the opportunity to respond to customer reviews and feedback. You get to say your piece and let prospects and customers know that you hear them. You can demonstrate that you understand where they're coming from and are willing to take the necessary steps to address the issues and concerns they're raising.

3. Prospects like to see testimonials.

Even if all your customer reviews aren’t a perfect five-star rating, your customers will value the ability to read customer review testimonials . Turning off Facebook reviews can possibly kneecap your perceived authenticity. Sometimes it might be better to face the music and explicitly let your audience know the specific strides you plan on taking to make things right.

Disable Facebook Reviews If You Need To

Turning off Facebook reviews is a process that should take a lot of thought and consideration. It's up to you to decide whether taking harsh reviews on the chin or keeping things calm until you have your business in order suits your situation better. No matter which route you take, it's helpful to know how to shut Facebook reviews down — just in case they get to be too much.

Editor’s note: This article was originally published in July 2020 and has been updated for comprehensiveness.

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Say Goodbye to Negative Feedback: How to Remove Facebook Reviews

Table of Contents

Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?

Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.

What Are Facebook Reviews?

These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.

How to Delete Facebook Reviews? 

When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.

However, if you want to remove reviews from Facebook, you can follow these steps:

• Go to your Facebook page and click on the About tab
• Scroll down to the reviews section
• Find the review you want to delete and click on the three dots on the right-hand side of the review
• Click on Delete review
• Confirm the action by clicking delete

Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.

How to Hide Facebook Reviews?

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The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page . They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.

Follow the next steps to hide the bad reviews:

• Go to your Page’s Settings
• Select Edit Page
• Scroll down till you come to Reviews
• Select Settings (to the right of Reviews)
• Turn off Reviews
• Click the Save button

If you wish to re-enable the reviews, return to the same location and switch them back on.

How to Report Fake Facebook Reviews?

You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.

• Locate the review you wish to delete.
• Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
• Select the best choice for you and press the send button.

The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.

Respond to Your Real Negative Reviews on Facebook

Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.

Try the following to respond:

• Be understanding and non-confrontational.
• With recommendations as soon as possible.
• Keep your reaction brief, pleasant, and to the point.

Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.

Why Facebook Reviews Are Important to Reputation Management?

It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.

If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:

Accept responsibility and apologize

When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.

Take important problems offline

Take the chat offline if there are issues to avoid discussing sensitive topics in public.

Stick to the company and brand rules

Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.

Resolve certain problems

Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.

Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.

Show your gratitude

Regardless of the customer’s rating, say thank you . Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.

How Can I Get More Reviews on Facebook?

Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.

Some ways to manage the online reputation:

• Incorporate Facebook Reviews into your website and other platforms
• Create and distribute a Facebook Review link to your consumers
• Using a post-purchase email template, invite your consumers to leave a Facebook review

What Happens When You Report a Review From Facebook?

When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so. 

It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.

When Will Facebook Remove Fake Reviews?

When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.

Violence and criminal behavior

Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.

Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.

Unacceptable Content

Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.

Authenticity and Integrity

Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.

Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.

We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team. 

Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.

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How to Remove Reviews From Facebook [3 Ways]

• Macy is a marketing writer with over five years of experience creating content for dozens of industries including food and beverage, home services, and education. She also specializes in creating SEO and PPC content. Her work has been featured by Search Engine Journal, HubSpot, Entrepreneur, Clutch, and more. In her free time, Macy enjoys trying new crafts and reading comic books.

You know every customer who comes to your store or visits you online won’t love your products or services. Some people take to the Internet to air their complaints about your business on platforms like Google or Facebook. But what do you do when you get a bunch of negative reviews?

On this page, we’ll show you how to remove reviews from Facebook. If you find you need help managing your reviews, WebFX has a team of over 500 experts ready to help you with review management . With over 28 years of experience, you can feel confident that we will help you get and manage more positive reviews.

Good agencies have more than 50 testimonials.

Great agencies have more than 100 testimonials.

WebFX has over 1,100+ glowing client testimonials.

Can you delete reviews on Facebook?

When people leave spammy, fake, or negative feedback on your Facebook page, your immediate instinct is to remove the review. You’re scared that it’ll hurt future business and that you’ll lose customers as a result. Now you want to know how to delete reviews on Facebook.

Unfortunately, there’s no way to “delete” reviews from your page. Part of the integrity system of reviews is that companies can’t delete reviews just because they speak ill of the company. Reviews provide users with authentic experiences that help them make purchasing decisions.

In fact, 92% of users trust recommendations over a brand. While you can’t remove all negative Facebook reviews, there are steps you can take to remove bad reviews from Facebook that are spammy or unfair.

How to remove reviews from Facebook

If you find you have spammy, irrelevant, or unfair reviews, you can take steps to rectify these reviews.

Report a review to Facebook

Facebook enables you to report reviews if they meet specific qualifications. You can have a review removed if:

• The review is not relevant to your business
• The review is unfair
• The review contains nudity or violence
• The review is harassment
• The review is spam
• The review contains hate speech

When you suspect that you have a review that meets one of these qualifications, you can try to have Facebook remove it for you. Follow these steps to remove negative Facebook reviews:

• Go into your business’s Facebook account
• Go to the “Reviews” tab
• Find the review you want to dispute
• Click the exclamation box in the corner
• Select the option that best describes your review
• Input any additional information or explanation

It may take Facebook some time to remove the review, so don’t expect immediate action!

Turn off reviews

When you learn how to remove reviews from Facebook, you’ll find an option to turn off reviews completely. While this option isn’t recommended because reviews are so valuable to your business, it is an option you can choose. You may want to consider turning off reviews if your profile gets spammed with reviews that aren’t legitimate.

For example, you could turn off reviews until Facebook can remove the spammy ones. Follow these steps to turn off reviews:

• Log into your business’s Facebook account
• Click the “Settings” option
• Click “Edit Page”
• Scroll down to “Reviews”
• Switch to “Off”

Rectify the situation

Since you don’t have a direct avenue to remove bad reviews from Facebook immediately, you may wonder if there are any other options that you could use to change a negative review. Well, good news, there is! One of the best ways to remove negative Facebook reviews is to get people to change them by rectifying the situation.

Not only does it show you listen to your audience, but it also shows you’re willing to make things right to provide the best experience.

Should you always try to remove negative Facebook reviews?

You know how to delete reviews on Facebook, but is it necessary to try and remove negative Facebook reviews? If they’re spammy or completely unfair, then yes, you’ll want to remove them. But your standard negative review?

You might want to reconsider. While you should try to resolve problems from negative reviews, aiming to remove negative reviews entirely isn’t always the best move. People expect to see negative reviews on your profile.

In fact, 82% of shoppers specifically seek out negative reviews. Negative reviews lead people to spend five times as much time on a website and can increase conversion rates by 85%. People don’t trust businesses that only have positive reviews.

Not to mention, if they see you responding to negative reviews instead of trying to remove bad reviews from Facebook, they’ll feel confident that you own up to your mistakes and try to make it right for your customers. So, before you try to remove negative Facebook reviews that are authentic, consider how they could help your business gain new customers.

WebFX can help you manage reviews for your business

Now that you know how to remove reviews from Facebook, you can start looking at your reviews to see if you have spammy ones you need to remove. But if you’re feeling overwhelmed with trying to find time to manage reviews, WebFX can help.

At WebFX, we know how to remove bad reviews from Facebook and help you attract more positive reviews to your profile. We have over 1,100 glowing client testimonials that attest to the excellent work we do for our clients. If you want to go beyond managing reviews, we’ve got your back. Ready to get started?

Contact us online or call us today at 888-601-5359 to speak with a strategist about our review management services !

WebFX is a full-service marketing agency with 1,100+ client reviews and a 4.9-star rating on Clutch! Find out how our expert team and revenue-accelerating tech can drive results for you! Learn more

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Table of Contents

• Can You Delete Reviews on Facebook?
• How to Remove Reviews from Facebook
• Report a Review to Facebook
• Turn off Reviews
• Rectify the Situation
• Should You Always Try to Remove Negative Facebook Reviews?
• WebFX Can Help You Manage Reviews for Your Business

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Can you delete bad reviews from Facebook? Answers to common Facebook business questions

Facebook reviews are reviews that customers can leave on your Facebook business page. They can be highly valuable to your small business. Rather than star ratings or star reviews, which provide only basic information about your business, written reviews give customers the chance to go into more detail about the customer experience your company offers.

As a result, positive reviews can help to build potential customers’ trust and interest in your business, and they may encourage your followers to place their first order or stop at your store for the first time.

Likewise, negative Facebook reviews can be incredibly damaging. This is particularly true of reviews that are spam, falsified or of a personal nature and don’t actually concern your business. In this case, you may need to remove the bad reviews to protect your business.

Free Guide: 10 Tips To Get More Customers From Facebook

Can you delete bad reviews on your facebook business page.

Part of what makes Facebook reviews so valuable is the fact that business owners can’t simply delete the reviews themselves. This feature helps ensure the reviews reflect an honest assessment of a business — unless your business is targeted with spam or false reviews.

If you need to have spam or false reviews removed, you can do so by following Facebook’s review removal process.

What types of reviews can be removed from my Facebook business page?

Facebook will remove spam and fake reviews if you flag them. Reviews that go against Facebook’s Community Standards , including hate speech, will also be removed. Facebook generally will not remove honest reviews of your business left by an actual customer.

What is the difference between deleting and blocking someone on Facebook?

If someone who has liked your Facebook business page is leaving false or problematic reviews, you may want to prevent them from continuing to do so. You might choose to delete or block the person from your Facebook page.

If you delete or remove someone who has liked your page, they will no longer see your page updates. However, they can simply choose to like your page again.

A better option may be to block the user from your business page. You can accomplish this through the Admin Panel of your page. Click on the “New Likes” section, then click “See All.” You will need to click the “X” next to the name of the person you wish to block, then choose the “Ban permanently” option to block the user.

A user who has been blocked from your page can no longer comment on, message or like the page. This can be an effective way to prevent the problematic user from leaving false business reviews.

What is the best way to remove bad reviews on Facebook?

There are several ways to remove bad reviews on Facebook.

Ask Facebook to remove the reviews

If you’re dealing with spam or fake Facebook reviews, you can ask Facebook to remove them. You need to log into your Facebook account and navigate to your business profile page.

You can only report reviews with at least one comment, so before you report the review, you need to leave a comment. Even if the review is fake, comment as if you were talking to a real customer. This comment will demonstrate that you take customers’ concerns seriously, which is important if any of your page followers read the review before it is removed.

Next, look to the top right of the post, then click on the downward-pointing arrow. Click “Report Post” and provide details about why you believe the review should be removed.

Facebook manually evaluates each report, so once you’ve reported the review, you may need to wait a while. If Facebook determines the review goes against community standards, it will be removed.

Hide all of your Facebook reviews

You can also choose to hide all of your Facebook reviews, which will hide both negative and positive reviews. The reviews won’t be permanently deleted so you can restore them at a future date.

To hide your Facebook reviews, log into your Facebook profile and navigate to your business page. Click on the “Settings” button in the top right corner of the page. Choose “Templates and Tabs” on the left-hand corner menu. Choose the “Reviews” tab and click on “Settings.” There is a slider button next to the “Show Reviews” option. Click on the slider to disable your reviews, and then click “Save.” You can repeat the process when you want to show reviews again.

How to deal with negative reviews on your Facebook page

When you use Facebook for business marketing, even negative reviews can offer a valuable marketing opportunity. By taking the time to acknowledge the customer feedback, show concern for the customer’s experience and take steps to correct the situation, you demonstrate empathy for the customer and a desire to fix issues.

Responding to reviews is critical to online reputation management, showing that you truly value your customers. This is also true of other online reviews, including Yelp and Google reviews.

By strategically responding to negative feedback, you can build potential customer trust in your business. You’ve demonstrated that you work to fix problems, and potential customers can expect to receive that same type of response if they ever have an issue with your business.

Examples of responses to negative Facebook reviews

A good response to a bad Facebook review will acknowledge a customer’s negative experience. The business owner should admit that the incident was unfair or inappropriate and apologize.

Then, the owner should offer to make it up to the customer, whether with a product replacement, a gift card, a discount or another gesture that’s appropriate for the issue. It’s critical to offer a solution and ensure that the customer feels their concerns are heard.

Rely on Broadly for Facebook review management

Customer reviews are critical for attracting new customers. Broadly can help you manage your reviews , promptly respond to customer feedback and leverage your organic Facebook reviews so your business gets maximum value from them.

Watch your online reputation transform with Broadly

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How To Delete Unwanted Facebook Reviews From Your Business Page

• December 13, 2023

Navigating the world of Facebook for business can often feel like a balancing act. On one hand, it’s a powerful platform to connect with customers and showcase your brand. On the other, it presents unique challenges, especially when it comes to managing your online reputation. Reviews on your Facebook business page can be a double-edged sword: while positive feedback can significantly boost your business, negative or fake reviews can harm your reputation and potentially impact your bottom line.

You know the drill: great reviews can make your day, but those not-so-great ones? They can be a bit of a headache, especially if you’re contemplating how to delete Facebook reviews that don’t accurately represent your business. But don’t sweat it! In this guide, we’re diving headfirst into how you can smartly handle your Facebook reviews, including steps to delete Facebook reviews that might be tarnishing your reputation unfairly. We’re talking everything from waving goodbye to those unwanted comments, to tackling tricky issues head-on, and even how to turn a bit of criticism into something constructive.

We’re here to help you make the most of every kind of feedback. Because, let’s face it, a Facebook page that’s managed like a pro? It’s like gold in today’s market. We’re all about transforming your page into a buzzing, vibrant place that both you and your customers will love. Ready to make your Facebook page shine? Let’s jump right in!

Facebook Review System Explained: What Every Business Needs to Know

Facebook’s review system might look simple at first glance, but there’s actually quite a bit to it. It’s where your customers get to have their say, rating your business on a scale from 1 to 5 stars and adding their own written reviews. These ratings and comments are out there for all to see on your business page, giving a real-time glimpse into what people think about your services or products. It’s a direct line to customer feedback, showing you and everyone else exactly where you stand.

You might be asking, “Why are these Facebook reviews so important?” It’s pretty straightforward: they’re often the first thing potential customers see when they check out your page. Positive reviews do wonders for your business by building trust and credibility. They’re real-life testimonials for everyone to see. On the other hand, negative reviews can be a caution sign, possibly making new customers hesitant. And it’s not all about the star ratings; the written feedback is incredibly valuable too. It gives you insight into what your business is doing well and the areas that might need a little adjustment.

A case study by BigCommerce highlights why online reviews matter, confirming that they significantly influence consumer behavior and business credibility. Effectively managing these reviews is essential for your online reputation, not just for damage control but as an opportunity to demonstrate excellent customer service and responsiveness. Each interaction, whether with positive or negative reviews, enhances your reputation and strengthens customer trust. In today’s competitive market, businesses are often looking for effective ways to stand out, and this is where services like ours come into play. By offering a solution for buying Facebook reviews , we help businesses highlight their strengths and create a positive first impression.

The Impact of Facebook Reviews on SEO for Businesses

Facebook reviews pack a punch not just in shaping what customers think about you, but they’re also ace players in the SEO game for your business. Alongside these reviews, another critical aspect of SEO is social signals, which can be enhanced through services like buying social signals . Let’s break down how these elements boost your online game:

• Kicking Up Your Search Rankings: Being active and getting positive vibes on your Facebook page can really turn up the volume in search engine results. Thanks to Facebook’s heavyweight status online, your good rep there can make you more visible.
• Local SEO Love: If you’re a local business, listen up: Facebook reviews are like gold. Search engines, think Google, pay close attention to these reviews when they decide who tops the local search charts. So, good reviews? Big win for local customer attraction.
• Trust and Clicks Go Hand in Hand: More Clicks, More Trust: When your reviews are glowing, people are more likely to click on your link in search results. Good ratings build trust. That often means more clicks on your website link.
• Keywords in Reviews Count: The cool thing about reviews is they’re packed with keywords that matter to your business – all thanks to your customers. Search engines notice these keywords, which can really help with your overall SEO efforts.

Simple Steps to Turn Off Reviews on Your Facebook Page

There might be times when you think about hitting the pause button on reviews on your Facebook business page. Maybe you’re dealing with a wave of unfair negative feedback, or you’ve got a strategic reason to take a breather. Whatever the case, turning off this feature is pretty easy-peasy. Let’s go through the steps:

• Head Over to Your Page Settings: First things first, log into your Facebook account and make your way to your business page. This is where the magic happens.
• Find ‘Settings’: Look up at the top right corner of your page. You’ll see the ‘Settings’ option winking at you. Give it a click.
• Dive into ‘Templates and Tabs’: Once you’re in Settings, keep an eye out for ‘Templates and Tabs’. It’s in there somewhere. Found it? Great, click on that.
• Time to Turn Off Reviews: Now for the main event. Scroll down until you spot the ‘Reviews’ tab. Notice that little slider next to it? Just flip that switch to ‘Off’, and you’re all set.

And that’s it! You’ve successfully turned off the reviews on your Facebook business page. This can be a temporary solution as you strategize the best ways to manage or delete Facebook reviews that are impacting your business.

Pros and Cons of Turning Off Reviews on Facebook

When it comes to managing your Facebook business page, deciding whether to keep the reviews section active can be a tricky choice. Let’s weigh the benefits and drawbacks to help you make an informed decision. Here are some key pros and cons to consider:

                                        PROS

• Get a Handle on Negative Feedback: Swamped with unfair negative reviews? Turning off reviews can give you a breather and let you regain control over the narrative.
• Shift the Spotlight: This also opens up a chance to steer your audience towards other ways to connect, like diving into your posts or reaching out directly.

                                             CONS

• Missing Out on Customer Gold: Reviews aren’t just comments; they’re insights. Turning them off means you might miss out on valuable feedback that could help your business grow and improve.
• Trust Goes Both Ways: New potential customers dropping by your page might get a bit hesitant if they don’t see any reviews. Reviews often act as a trusty signal for new customers.

Your Go-To Guide for Reporting a Problem on Facebook

Encountering a fake or inappropriate review on your Facebook business page can be frustrating. Fortunately, Facebook provides a way to report such reviews. Here’s a step-by-step guide on how to do it:

• Navigate to the Review: Go to the ‘Reviews’ section on your business page and find the review you want to report.
• Click on the Three Dots: On the top right corner of the review, you will see three dots (⋮). Click on them.
• Report the Review: From the drop-down menu, select ‘Find support or report Recommendation’.
• Follow the Prompts: Facebook will ask you why you’re reporting the review. Choose the option that best describes your issue.

Once you hit that report button, the review heads over to Facebook’s moderation team for a check-up. Keep in mind, though, that reporting a review doesn’t always mean it’ll get the boot. Facebook usually says goodbye to reviews that break their Community Standards , like:

• Spam or Make-Believe Stuff: This includes reviews that are more ad than advice, or ones that smell fishy and fake.
• No Room for Nastiness: If a review’s got mean, threatening, or just plain hateful words, it’s on the chopping block.
• Off-Topic Rambles: Remember, reviews are there to talk about your business and what it’s like to be your customer. They’re not the place for someone’s unrelated thoughts or stories. If a review strays off into the wild blue yonder, not really touching on their actual experience with your business, it’s not playing by the rules.

The time it takes for Facebook to do its thing can vary, but it’s a solid way to shield your business from the kind of content that does more harm than good. Just a heads-up: genuine negative feedback, the kind that doesn’t feel great but is still fair, usually gets to stay. When that happens, your best move is to stay cool, professional, and address any issues the customer brings up.

Best Practices for Responding to Negative Reviews

Dealing with negative reviews on Facebook can feel like a tightrope walk, but here’s the thing: handling them well can actually flip the script and open up new opportunities. Let’s break down how to tackle those tough reviews with a mix of professionalism and heart:

• Be Quick and Kind: Jump on those reviews fast and keep your cool. Quick, polite responses show you’re all ears and value what your customers have to say. Staying courteous, no matter what the review says, is key.
• Own It and Say Sorry: Even if you’re not on the same page as the reviewer, acknowledge what they’ve gone through. Dropping in a sincere ‘sorry’ shows you’re taking their feedback to heart.
• Bring Solutions to the Table: If it fits the bill, offer a way to make things right or invite them to reach out directly to sort things out. This kind of move shows you’re serious about keeping your customers happy.
• Keep It Short and Sweet: No need for essays or excuses. A brief, to-the-point reply is your best bet.
• Turn Feedback into Gold: Every negative review is a chance to get better. Spot a common theme? Maybe it’s time for a tweak or two in your service or product.

Responding to those less-than-stellar reviews with a blend of professionalism and empathy is a game-changer. It tells everyone – both your current and potential customers – that you’re not just responsible but also truly care about their experiences. This approach can actually give your reputation a nice boost, highlighting your dedication to great service and ongoing improvement.

Remember, all businesses get some criticism now and then. It’s not the criticism itself, but how you respond to it that really shapes your business’s image and swings public opinion in your favor. Stick to these best practices, and you can transform a negative review into a shining example of what your business stands for in terms of values and customer care.

Encouraging Positive Reviews: Proactive Tactics for Businesses

Building up a treasure trove of positive reviews on your Facebook business page isn’t just luck. It’s all about getting proactive and encouraging those happy customers to spread the good word. Here are some tips to gently guide them towards leaving those glowing reviews:

• Just Ask: It’s amazing what a simple ask can do. After a great interaction or sale, why not ask your customers to drop a review? A little encouragement can go a long way.
• Make Reviewing a Breeze: Clear directions or a handy link to your review page can make all the difference. The simpler it is, the more likely they’ll leave their thoughts.
• Tap Into Regulars: Those customers who keep coming back? They’re like gold. They already love what you do, so nudging them for a review can often lead to some really positive feedback.
• Reply to Every Review: Show you’re listening by responding to all reviews, good and bad. This kind of interaction can inspire more customers to chime in with their own experiences.
• Reminder Power: A gentle nudge in your emails or newsletters can remind folks to leave a review. Sometimes all they need is a little prompt.

A page full of positive reviews does wonders for your business. It’s not just about looking good; it’s about earning trust and showing potential customers that you’re the real deal. Sure, a few negative reviews add to the authenticity, but a solid base of happy customer stories sets a great tone.

Encouraging these reviews is part of building a strong, trust-filled relationship with your customers. It’s about creating an online space that’s both genuine and inviting. By putting these proactive measures into play, you’re setting the stage for an authentic and appealing online presence that speaks volumes to both your loyal fans and those just discovering you.

Getting a handle on how to delete Facebook reviews and manage them effectively is a crucial piece of the puzzle in managing your business’s online rep. In this handy guide, we’ve walked through the steps to report those no-no reviews, how to switch off the review feature when needed, and the fine art of handling negative feedback like a pro. Plus, we’ve highlighted how vital it is to get those thumbs up from your happy customers.

Think of your Facebook business page as a major player in your brand’s story. When you dive into those reviews, responding to the good, the bad, and everything in between, you’re not just chatting – you’re showing the world that you’re all about top-notch service. This kind of engagement can really make your brand shine brighter.

So, here’s the deal: owning your Facebook presence is a smart move. It’s more than just upkeep; it’s about actively shaping how your business is seen and trusted online. In the big, bustling world of digital, this effort can make a real difference in how your business stands out.

How To Turn Off Reviews on Facebook

Laura Nelson, VP of Marketing

• September 22, 2020

All business owners with an established online presence worry about this one thing when it comes to managing their reviews on popular review platforms. That’s right: the bad review. 

There are several ways to deal with bad or negative reviews online, including learning how to respond to them professionally and promptly. But if you are getting an influx of fake reviews which may be unwarranted and damaging, flagging and reporting each one might be too troublesome and time-consuming. The best option for you here would be to disable your reviews until the issue gets resolved temporarily. 

One of the most popular social media platforms for you to grow your reviews is Facebook. Coming second only to Google and with over 80 million established Business pages, optimizing your reviews on this highly visited social network is critical. 

This is why it’s completely justified for a small business with a mediocre rating to turn off Facebook reviews and re-strategize how best to build upon their star ratings and positive reviews. 

Keep reading to discover the benefits of Facebook business reviews, what you can do to invite customers to give feedback, and how to turn off reviews if required.

Benefits of Facebook Business Reviews

Facebook Business reviews are a great way to boost your business reputation and credibility online. Customers turn to online sources to confirm the quality of your service, and one of the most reliable ways they do this is by reading other customer reviews.

If you aren’t focused on building your online reviews and ratings, here’s why you should reconsider:

It boosts local SEO: Businesses with 5-star reviews and ratings rank better on Google searches, boosting your search results and allowing local customers to find you faster. Google’s search algorithm factors in the reviews and traction you gain on multiple platforms are not just it’s own. Investing energy in improving this can pay off in the long run, SEO-wise.

Builds trust: A small or local business with several star ratings and positive feedback will instantly look more favorable to a potential customer than one with little to no engagement. If you have a couple of bad reviews, responding to them right and handling your customer service professionally can turn those reviews around and make you more credible.

Attracts more business: The more visibility and online real estate you build, the better. Your business can thrive online if you equip it with the right resources, and Facebook’s network-based model is a great way to attract more customers through the reviews feature by sharing it in customer circles and through word-of-mouth referrals.

GET MORE GOOGLE REVIEWS

Uncover 20 hacks to get more reviews for your listings in a flash!

How To Get More Positive Reviews on Facebook

Your number one priority should be not to handle negative Facebook reviews, but to build more positive ones. If you proactively work toward generating positive buzz around your business instead of expecting bad news, you might avert the risk of negative reviews more effectively.

Here are a couple of pointers on how you can attract star reviews on Facebook to negate the impact of the few bad ones you may have on your business page: 

Invite happy customers to drop a review with a direct link: If you’ve explored your Reviews tab before in page settings, you may have noticed the direct link Facebook generates. This direct URL can be used in your email marketing and social media campaigns to invite your core customers to write a review. This will also make it easier for them to find you on Facebook without doing a manual search. 

Share 5-star reviews from Google on Facebook: If you already have an established review base on your Google business listing, you can share the fantastic reviews from there on your Facebook platform. You can even go a step further and tag customers directly on Facebook. This will enable them to share the post on their profile, allowing your business to be seen by their friends and extended circles. 

Create email campaigns and review request templates: Be proactive in your customer engagement methods by creating and timing email campaigns alongside critical milestones in your customer’s journey (for example, after a sale). This is a smart way to elevate your brand image while simultaneously following up and engaging with customers you’ve done business with.

Embed Facebook reviews onto your site: You can show off the good reviews you’ve gained on your website and other select platforms. This can attract a different audience that may be learning about your business on a platform other than Facebook. This will also encourage customers who have done business with you to write a review if they see others have done the same.

Steps To Turning Off Reviews On Facebook

You’ve done all you could to avert the negative reviews. You’ve responded to them, you’ve flagged the fraudulent and fake Facebook reviews, and you’ve waited patiently for things to turn around. But your ratings aren’t looking any better and you’re just one more bad review away from a reputational crisis.

There is one last option for you, extreme as it may be. But if you believe turning off reviews on Facebook can provide you some temporary relief as you work out how best to improve your review game, then by all means, you should go for it!

Note: this does not delete all the reviews. It just means they’re temporarily off display on your Business page. Should you choose to enable reviews later, these same ones will come back. 

Follow these simple steps to turn off your reviews on Facebook: 

Step #1: Log in to your Facebook Business page

Step #2: click on the “settings” tab , step #3: navigate to “templates and tabs”, step #4: navigate to the “reviews” tab, step #5: turn off reviews with the slider.

Log in to your Facebook Business page and make sure you’re logging into the associated administrator account.

Pro-tip: if, by default, you’re already logged into your personal Facebook account, you can directly access your Facebook page to make the changes you need.

Once you’re on your Facebook Business page, look to the upper right-hand corner and you’ll see the “Settings” button. This is where you manage all your page related settings, including the reviews section. Click on it.

The Settings page will open up with an expansive menu on the left-hand side, listing out various administrative options with the details of each selection on the right. Find “Templates and Tabs” and click on this button.

Head to the “Reviews” tab and you will be able to see the associated settings for it.

Do you see that handy little slider to the right of “Show Reviews”? Click it to disable it to OFF mode. And then save your settings.

It’s as simple as that. Now, reviews will no longer be visible on your business page.

Turning off our reviews isn’t the ideal path to take for your review management operations but it’s a good way to get rid of bad reviews, especially if you’ve already tried the other alternatives. 

While you’re on your Facebook review break, brainstorm ways to improve upon your reviews and make a stronger comeback. If you’re finding it difficult to manage reviews all on your own, consider partnering up with a review management service like ours to optimize your online reputation management.

You've learned how to turn off Facebook reviews. Now what?

Uncover the best hacks to get more reviews for your Google Business listing, in a flash!

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Blog Article

How to delete facebook reviews.

• Social Media Marketing

Do you have incorrect or unfair Facebook Reviews you would like to delete? This article shows you how to manage and report Facebook Reviews for best results!

Do you have a few Facebook reviews you would like to delete?

We can’t please everybody all of the time.  And, there are such things as “online trolls.”  They purposely harass people and businesses online just to stir up trouble and get attention.

Shucks, it even happens on Instagram , so it is hard to avoid if you’re engaging on social media!

In this article you will discover:

• Compelling statistics
• The importance of online peer reviews
• How to manage Facebook Reviews on Facebook Pages

You will also find that the current set-up allows Facebook Page Owners & Admins the opportunity to display excellent customer service, making Facebook Reviews a jewel on the Facebook page and a wise investment of time and curation.

Online Peer Reviews And Purchasing Decisions

Consumer Reports used to be the big resource that influenced people’s purchasing decisions.  Many still subscribe to and refer to this resource.  However, new social media trends and resources have evolved.

A few statistics about online peer reviews to note:

• Consumers are 51% more likely to buy from a brand they follow on Facebook (Study by Chadwick Martin Bailey)
• Consumers are 67% more likely to buy from the brands they follow on Twitter (Study by Chadwick Martin Bailey)
• 27% of consumers regularly use online reviews to determine which local business to use (Local Consumer Review Survey, 2012)
• 72% Of Consumers Trust Online Reviews As Much As Personal Recommendations (Local Consumer Review Survey, 2012)
• 50% of B2B buyers turn to social media/peer reviews (G3 Communications)

Did you see that number up there? 72%!

Also note that online reviews are important in both personal purchasing decisions AND business purchasing decisions.

As the studies noted above are dated a few years ago, you can only imagine the numbers have increased, making online reviews even more prudent.  Some business brands have even been using a Facebook Reviews plugin to show Facebook Reviews on websites.

Intro To Facebook Reviews

Like Facebook Ads , Facebook Reviews has seen quite a bit of evolution in how they work for businesses and organizations using Facebook Pages for marketing.  They were tied to locations, then they disappeared, now there are definite ties between users and location Pages.

It is not a perfect system, by any means.  And, it’s Facebook – We’ll probably see more changes for Facebook Reviews along the way!

The honest truth: At the time of this article there is no way to delete a Facebook Review.  You can hide them from direct view on your page in the tab category, but they would still be viewable at other places on Facebook, and thus, the web.

Not so nice, eh?

However, there are ways to work the Facebook Reviews system to your advantage.

Facebook Reviews – A Case Study

Someone working in the legal sector approached me with the question, “How do I delete Facebook Reviews?”  And he explained his experience with a troll.

Unfortunate.

Yet, important to fix in the appropriate manner so you can minimize the impact of the negative Facebook Review’s effects, and protect the long-term quality of the brand page.

But the professional explained that they may run for political office in the future, and preferred to have the Facebook Review removed.

Digging further…

The Troll Culprit:

Of course, the statement in the Facebook Review is untrue.

In addition, all of the others were positive in nature.  At the same time, most were several months old.

Since he cannot delete this Facebook review free and clear, I would make the following recommendations:

• Solicit new Facebook Reviews to “drown” the negative review
• Comment on all reviews – To respond with gratitude and display positive customer service
• Let the fans speak!

Need more clarification?

How To Manage Facebook Reviews

It is easy to connect a Facebook Reviews tab on your Facebook Page, so you might as well use the resource if it could benefit your business.

If your Facebook Page allows for Facebook Reviews, just like any other Page component, you have to manage it.  Monitor the activity regularly to be current and assured that all is as it should be.

To clarify the above…

1) Solicit New Facebook Reviews

This is something that should be continually and consistently done.  Whether it is requesting this from a client that has just had a positive experience, or if you do an occasional shout-out in an email newsletter.

Find ways to keep the flowers blooming.

2) Comment On All Facebook Reviews

This feature was not always available.  But since Facebook now allows this, continue the conversations started by your enthusiastic fans, by all means!

• Thank them.
• Answer or clarify any questions.
• Follow the conversation until they are ready for you to exit.

This all helps you earn online cred, but also attention from Facebook in how it scores your Facebook Page in the alogrithms.  Just as you see in the example above, you will have space to add your comments just like a regular Facebook conversation thread (see highlighted text).

3) Let The Fans Speak

First, be aware that any action you make to respond could backfire on you, as online trolls will usually follow a back and forth far past your patience.

You may want to simply ignore your trolls.  But, if you do choose to respond, please understand there may be ramifications that could destroy the positive ranking of your Facebook Page.

So, why not let your enthusiastic fans help you?

They’ll already be drowning out the negative Facebook Review and any comment by consistently surfacing in your reviews section.

Plus…

Your fans can also help you in reporting trolls!

When enough reports are logged, Facebook can opt to delete the negative review for you, which is ultimately the most effective.  It could result in the offending profile being tagged by Facebook, and they could even revoke their access if they have caused enough trouble on the platform.

Here’s a visual to show your fans how to help you:

The above image is from a Facebook Reviews tab on a Facebook Page.  Any Facebook Page owner or Facebook Page Admin can go to any of the posted reviews, and “X” it out.  Hover over the upper right corner to find the X, and then click.  This hides the Facebook review from your sight.

You will see in the middle text that you can then choose to “undo” your action, or click the “Report” link.  Clicking that will bring another box to pop up, and you can click to choose to report the review as inappropriate.  This sends an alert to Facebook.  In their monitoring, if enough people report it, it could be permanently deleted on the Facebook platform.

It is very similar to reporting an inappropriate Facebook profile.

So… Rally the troops!

Facebook Reviews And You

While the current system does not allow you to completely delete Facebook Reviews, there are paths to take.  If executed correctly, the results could be even more favorable for Facebook Pages.

What do you think of the Facebook Reviews system on Facebook?

Do you think you will use the comments feature?

I’d love to know your thoughts – Please leave them in the comments box below… 🙂

Tag(s): Facebook , Facebook Marketing , Facebook Reviews , online peer reviews , online trolls

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About the Author Keri Jaehnig

I am the Founder and CEO of Idea Girl Media, an international Social Media Marketing Agency that works with business brands & public figures. We design customized marketing campaigns, online asset strategies and do social media speaking & training. In 2021 I was named a Top 100 Marketing & Advertising Leader - a global honor. My work earned back-to-back top social media marketing campaign awards for state tourism and I am humbled to be a Small Business Influencer. I've also received commendation for Outstanding Attainment in Social Media from the Senate of the State of Ohio. You may have seen my professional insight featured at Social Media Today, Forbes, Business Insider and other top marketing blogs. Non-fat lattes, travel & quick wit make me smile, and I am always enthused to meet new people! Want to know how I got the nickname, Idea Girl?

124 Replies

By Jo Guerra on 7th May, 2015

12:23 PM Hi Keri, I had a few people that had never done business with me and left low quality stars. So, I actually hid all my reviews. I still had a decent rating, but maybe I handled this wrong?

Reply to Jo

By Keri Jaehnig on 11th May, 2015

2:30 PM Jo,

I can understand why you were compelled to hide the reviews.

Hopefully some time has passed, and you have additional reviews you could gather and let people post for you. If you can then unhide those hidden reviews, it would actually be doing yourself a favor, in my opinion.

Thank you for sharing your question here!

Reply to Keri

By Trista on 12th August, 2016

9:17 AM Do you know how to unhide a review? I hid the review but want to UNHIDE it so I can respond to it.

Reply to Trista

By Keri Jaehnig on 14th August, 2016

5:35 PM Trista,

Thank you for reading my blog post, and for your inquiry here.

Since we should not be able to hide any review left on our Facebook pages, you must be talking about a review you left on another Facebook Page that you opted to hide, or you could be referring to a comment on a review (which would be hidden if Facebook deemed it spam)…

Regardless, either option should let you hover over the comment to click an “unhide” option, or you may be able to see the word “UNHIDE” to click and reveal the review and then offer comment.

If this does not solve your concern, please do leave another comment with a bit more detail, and I am happy to work through with you.

Thank you again for your comment and question, Trista,

By Arun Sharma on 9th May, 2023

2:47 PM I have been through the whole content of this blog which is very informative and knowledgeable stuff, So i would like to visit again.

Reply to Arun

By Keri Jaehnig on 9th May, 2023

11:27 PM Arun,

I’m happy you found my blog and that you have found it a resource for your business pursuits.

This post is a collection of insights about Facebook reviews all on its own if you combine the article and the comments together.

I do hope we’ll see you here again.

Thank you for sharing your thoughts,

By Julie on 17th December, 2015

2:11 AM Hi, Thank you for this. Are you still able to delete the review sections from your business page by taking down the address?

Reply to Julie

By Keri Jaehnig on 17th December, 2015

11:40 AM Julie,

Thank you for your question – Good one!

You can opt not to showcase online reviews by arranging your settings so your Page does not reflect location, as you have suggested.

However, unless the reviewer deletes their own review, it will still be viewable at some places on Facebook (their profile, Facebook search & Google search).

So, the best approach is to be encouraging positive reviews, and be responsive to every review to showcase positive customer service.

Hope that helps,

By Kylie on 18th January, 2016

3:33 AM Hi kerri I have had some fake profile slander me calling me a criminal. I had a 5 star rating with over 1600 likes. I have rallied the troops and Fb has done nothing.

Reply to Kylie

By Keri Jaehnig on 18th January, 2016

9:57 AM Hello Kylie,

It’s unfortunate that you’ve had that experience.

However, with so many reviews, this should not affect your rating very much, and people are likely to see that this is probably a fake profile.

Sorry to say…Facebook is not very responsive. Your best recourse is to drown out the fake profile review with more positive reviews, and continue to try to get Facebook to respond.

Since the writing of this post, something similar happened to me – An obviously fake profile rendered a completely inaccurate review of my business on Google. My conclusion is that it is probably a competitor posing in this position to try to lead potential customers in their direction. I’ll be reaching out to my networks to do what I recommend: Drown out the one review with many positive.

Hope that helps. Thanks for your comment!

By Theresa on 29th September, 2016

12:25 PM Hi keri i had a bad review and the women was not even apart of the setvices done….and she keeps responding and posting pictures on our face book i teported it but facebook says it is not against its community standards….help !!! We may need to delete our facebook page….we worked hard on this…

Reply to Theresa

By Keri Jaehnig on 1st October, 2016

10:15 PM Theresa,

Thank you for accessing this post as a resource. I hope you found some of the information helpful.

Without a name of the Facebook Page, it is hard to give solid recommendations for you to follow, especially since Facebook has indicated their actions are not against their terms of service. That said…

It is most likely a competitor trying to tarnish your reputation as they have found you challenging them with competition. While you are having this unwanted experience, it does mean that you might be doing something right.

You need to remember that if you decide to encourage reviews at your Facebook Page, everything there is public. So, you should consider all comments directed to everyone when you respond. If it were me, I would default to positive, let them know you are sorry that they have experienced trouble, and encourage them to email you to take the back and forth away from the page.

Should it persist, point out what you have done as positive attention to the matter, and ask questions in return. Did they follow your policy to receive service? Can they bring in a receipt indicating the purchase was indeed from your business? And, sometimes it is needed to ask if they are a competitor posing as someone else. But you always should be with a respectful tone and taking the higher road. Usually that will stop it. And, eventually they will get tired if you persist with attention.

Deleting your Facebook Page should be the VERY last option (in fact not an option), as you can opt not to allow reviews on your page and use a different system for testimonials.

I hope this helps. Keep me posted on how things go.

By akshay rohida on 12th May, 2016

9:36 AM Negative reviews destroys the branding and the trust, thus it results into huge loss of traffic

Reply to akshay

By Keri Jaehnig on 12th May, 2016

9:44 AM Akshay,

Negative reviews indeed are detrimental to a business online. These will affect traffic to a website – Especially if the business is just beginning or has become a story for a different reason…like Amy’s Bakery in Arizona.

Thank you for sharing your thoughts!

2:20 PM Yes, you are 100% right, reviews helps the new readers to understand the quality of the page. Some people pay for sponsored reviews also, to gain more trust from readers.

8:17 PM Akshay,

You make a good point.

I’m not a fan of paid reviews, unless it is a coupon incentive or similar. Paid reviews in factory form help no one.

Just my 2 cents…

Thank you for your comment,

By rich on 18th January, 2017

11:13 AM Keri. I wrote a very nice review of a company and it was there last night and gone his morning. Any idea why?

By Keri Jaehnig on 18th January, 2017

12:32 PM Rich,

Glad you are involved in providing reviews for others to reference – That’s great collaboration!

My first question is: Did you indeed place that review on Facebook? From there, did you check to make sure the review actually posted? Or, do you need to clear your cache/temporary files to view the most current version of the page?

There really is not a way for the company to delete the review, so, if it was indeed posted, it should be there.

You might also go to the Facebook Page’s review section and view via the summary view – It should show them in a chronological order, and potentially a different way of viewing then on the home section of the Facebook Page.

Hope that helps!

By Kelly on 23rd May, 2018

9:08 AM As it should. And all these comments where people are upset over their reviews, give me a break. It needs to be legitimate or it loses its intended value. The review section isn’t your marketing toy. It’s a customers means of locating the right business. If you don’t want a bad review then act accordingly.

Reply to Kelly

By Keri Jaehnig on 23rd May, 2018

9:37 AM Kelly,

You make some good points.

The Reviews section on any platform can be a marketing tool … But not the only one. It should also be treated as a curated reflection of actual customer experiences that prospective clients or customers can access.

We indeed can choose how we treat our customer experiences. Hopefully more will appreciate the opportunities that exist here. 🙂

12:12 PM 🙂 I’m smiling big Keri. !!! I see what you did there;) “2 ) Comment On All [Facebook] Reviews” Your timeliness, addressing my concerns and understanding, was exceptional! Your advice works.

Quick unedited stream of conscious commentary: I hope Facebook takes an intentional hands off, conservative approach to removing negative reviews. It is essential that Facebook remain authentic. Hopefully FB will work to prevent company page loopholes to avoid negative reviews by mandating addresses on all business pages. Then again, FB sells advertising, which is purchased by companies. So there lies their interest- which they will protected. The truth needs to have a platform to get to consumers. I’m tired of the scheming and masking by businesses. Who isnt? Businesses manipulate, more rules and regulations are instituted to counteract unethical misleading practices, loopholes are sought out, people Lose faith, authenticity is gone. The small consumer is treated poorly or taken advantage of. I’d argue businesses should not be able to prevent people from discussing their experiences whether good or bad on a platform like FB. I’ve heard from some business owners directly that to remove a detrimental review they report to FB thatbthe review or information is slanderous or left by a troll. Then FB pulls the review. The consumer can’t afford to market against the company. People need a way to communicate to others and share their stories.There should be a way for them to use a platform like Facebook to reach a large audience. It’s often their only way to attempt to affect change. Companies have staff, money and knowledge, too often getting the upper hand, squashing anything that takes away from their bottom Line. Let us have something that business and money doesn’t manipulate. Yes, I know it’s pipe dream. And on a final note, I think when making reviews on a medical business or doctor, FB should Permit an option for the person to use a FB generated alias. By not having something like this, medical businesses often escape negative reviews bc people dont want their medical situation disclosed.

Thanks for reading.

4:33 PM Kelly,

Thank you for our kind words here, and for sharing your thoughts so freely with us.

I agree that there must be space for authenticity. And, that consumers need a route to see actual information to make good decisions.

At the same time, anything that is available will be gamed by some. In turn, consumers are getting smart, and checking more than one thing before making their decisions. Or, so we can hope.

A few of the ideas you mentioned are good!! Though I do feel that the smaller business needs a different set of options than a big brand business, as there are different scenarios that affect them. Not regarding how reviews are processed, but what is revealed about their location. A solopreneur may be okay listing a city or region to protect themselves and still accept honest, authentic reviews.

Thanks again for your thoughtful comment,

Pingback: How To Delete Get Started Tab On Facebook

By no on 14th February, 2017

11:13 PM A Little bit confused – Your title read ‘How to Delete Facebook Reviews’, but your article covers how to deal with unfortunate reviews. I would recommend a different title because it is misleading.

Reply to no

By Keri Jaehnig on 15th February, 2017

5:26 PM Hello No,

Thank you for sharing your thoughts.

I’m sorry you feel the title is misleading. I used it for the following reasons:

1) At the time, people wanted to know how to delete Facebook Reviews (they still do). 2) The only way to “delete” Facebook reviews is to drown them out with better reviews, so this article does speak to the title. 3) I needed a title that would lead people to *correct* information.

There is a lot of misinformation out there on this topic, and people do tend to want an easy answer. There simply isn’t one.

We need to be proactive with positive customer service. And, should someone put up a negative Facebook Review, business owners and Facebook Admins know the appropriate steps to creating a positive, authentic account of their operations.

It may be that we need to update information in another article on this topic. But not really much has changed.

I hope this is helpful, and provides a bridge to understanding. 🙂

By Indu M P on 2nd March, 2017

6:18 AM Hi Keri,

I agree to every point in your article. I have a question to you though regarding others reporting the fake review. My friends and family actually reported the post, but even though it said submitted to FB, no action was made and there was no entry in their support inbox like it had come for me when I reported it initially. So my question here is do other Facebook Page admins of your page itself need to report it as you have mentioned in your post or is it possible by anyone at all who is offended by reading the review.

Reply to Indu

By Keri Jaehnig on 2nd March, 2017

9:21 AM Indu M P,

Thank you for your kind words.

If you received a response from Facebook regarding the fake review, then they may consider the case closed, depending on what the answer you received.

That said, Facebook is an online platform – There are days it doesn’t work as we want it to. If your family put in reports on the day that Amazon took a lot of the Internet down, it could be that Facebook didn’t receive the reports.

Your comment inspired me to go check my reviews again. I found a few I did not know were even posted, and they are low, fake, and from people I’ve never done business with or interacted with in any way. It happens. Competitors send them in. We have to be smarter than they are!

I recommend having your family try again. Also, continue to solicit positive reviews to drown the fake review out.

Additionally, realize that the reviews are not the only thing your Facebook fans & followers will see. Post great content that offers value. Respond to comments and messages in positive ways that encourage engagement on your page. Show evidence that you’re awesome in all ways connected to your Facebook Page.

Hope that helps. Keep me posted.

Thanks again for your comment,

By Joyce Nord on 25th May, 2017

2:51 PM Actually, there is a way to delete someone’s comments. Click on the post and choose report. Then you’ll have the option to block and remove their posts.

Reply to Joyce

By Keri Jaehnig on 25th May, 2017

4:45 PM Joyce,

This post was written awhile ago, and we do intend to updated it (really). However, I have a few concerns…

1) Do we know if the feature you speak of is available to ALL users?

2) Reporting a genuinely harassing or incorrect review is fine. Then, we need to hope that Facebook is working with all cylinders. Keep in mind that usually when people are blocked from a page, they are more determined to come back as someone else and they are often more trouble than the first time around. It’s usually better to handle the problem a different way.

3) Should we remove posts just because we don’t like the answers provided, that’s being dishonest. Our fas & potential fans would have an incorrect view of our brands, and we owe it to them to be genuine and authentic. Further, it’s not possible to please everyone all the time. So, surveys do reveal that seeing only perfect reviews appears to users as fake or not genuine, thus not as appealing.

I coach my clients to offer great service and wonderful product so they don’t have to worry about this detail. If our company culture is quality-oriented, customers share this with others, and our businesses grow. My clients and I are typically not worried about using this feature. The reasoning is indeed reflected above.

In addition, should there ever be a need, an optimal company culture will have no problem rallying the troops to bring positive reviews to the top.

Hopefully you endorse an online environment of quality interactions online as well.

By V Staker on 30th June, 2017

12:40 PM Thanks for the honest information. I like the idea of the positive posting to outrank the negative. Keeping things professional.

By Keri Jaehnig on 30th June, 2017

Being authentic and letting the positive reviews rise to the top is a great cycle to nurture.

By Richie Schwartz on 13th August, 2017

2:56 PM Hi, thanks for an informative article. I was wondering if you have updated all the information current to Aug 2017. You had mentioned in some older comments that you will be updating the article. I want to share the post in my social media group and a professional photographers group I run, but I don’t want to include anything that is not current. I couldn’t figure out what is different now, maybe if I knew, I could post the article and mention what exactly has changed. Thanks again !!

Reply to Richie

By Keri Jaehnig on 13th August, 2017

3:57 PM Richie,

Thank you for your comment, and for your insightful question.

Yes, I have been meaning to update this article…the issue is time to get it done.

With the comments and the original article, the information is all here. However, the main thing you will want to know is that if a business prefers to, they can disable to Reviews tab so that undesireable reviews are not seen. BUT this takes away all reviews from view.

Additionally, you can petition Facebook to have reviews removed. Though, you have to live with what Facebook decides.

My recommendation is still to be doing good business so your customer service is stellar and your reviews are positive. Also, ask for reviews, so that your positive news shines through.

Hope that helps.

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By Uday Chander on 17th October, 2017

2:25 AM Wow this article was excellent on Facebook Reviews the statistics was an eye opener to me, Thank you so much for sharing.

Uday Chander

Reply to Uday

By Keri Jaehnig on 17th October, 2017

9:26 AM Uday,

Glad you found this article helpful. Facebook statistics are always changing, but the numbers are interesting to consider, as you say.

My pleasure to help – Check back with us for our long-awaited updated post. 🙂

Thanks for your comment,

By Mary St. Andre on 8th November, 2017

12:14 PM I was looking on how to delete negative comments on my facebook sight. I don’t have an X that pops up in the right hand corner. I have 3 little dots that come up and when I click on them nothing comes up that lets me hide or delete the comments.

Reply to Mary

By Keri Jaehnig on 8th November, 2017

6:37 PM Mary,

Facebook updates very frequently, and it may be three dots in the upper right that you are seeing now.

The point of welcoming and displaying reviews is to help potential customers understand more about your business. That real-life peer insight helps people decide whether or not they want to do business with you. Hopefully you’ve offered a stellar product or service, encouraging customers to leave positive comments and lots of stars.

Ultimately, there really should never be an occasion when you want to delete a comment on any review offered. Even if one is less positive than you would hope, the opportunity for response is another way you can show prospective customers how you do business – Showcase your customer service process.

Keep in mind that all awesome reviews is perceived as inauthentic. People want to see REAL.

A heckler is a bit different story, but even there, it is how you handle the situation. Now that we can comment and respond on Facebook Reviews, it is very easy to take the conversation to email and keep intricate discussion out of the Facebook Reviews area.

Some businesses do opt not to accept Facebook Reviews and they disable the tab/app. But this is not optimal.

If I have not approached your concern, please feel free to be in touch via our contact page. I’m happy to talk about strategy with you.

By gcam on 22nd November, 2017

3:00 PM On the other hand, I want to review a company (large multi national) that have sold me windows for a new build that leak. The company have muscle and my only recource is to let the world know about my experience. Your site seems geared towards deleting posts as ‘all negative reviews are trolls’. But what about us genuine ‘small people’?

Reply to gcam

By Keri Jaehnig on 22nd November, 2017

4:07 PM Gcam,

Thank you for reading, and for sharing your thoughts.

This post was actually written to answer a specific question about Facebook Reviews. So, you see the relevant information on this page.

Shortly after this was written, I did publish a post more geared toward your sentiment over at the TabSite blog. There, we talk about encouraging Facebook Reviews, how to showcase the positivity, etc.

You should absolutely capitalize on any positive comments you wish to make, and feature your positive reviews where you are online!

Pingback: Facebook Business Reviews FAQs - KreativElement

By Mark on 13th March, 2018

6:20 PM Hi Keri, my question is similar, why does a single negative review always show up second on the list of reviews, even though it is 9 months old? Many great reviews after this one but the negative one always shows up second on the list?

Reply to Mark

By Keri Jaehnig on 13th March, 2018

9:19 PM Mark,

Thank you for checking out this article, and for trusting me with your question.

I hopped over to your Facebook Page, and, indeed – There is a negative review in the second position even though there are other reviews after that one.

First, feel good about the number of reviews you are getting, and that the big majority are positive. That’s terrific!!

Second, you know the saying: You can’t please everyone all of the time. It’s statistically impossible. In turn, it actually looks “un-genuine” to see every review be positive.

Mark, I observed something by looking at your review section. The only review that I could find a response from your team in a reasonable amount of time was on the review you reference in your comment. Not optimal, but an opportunity for you! (It looks like Facebook offered a 5-star review first, and a recently responded to review next).

Reviews now offer the option to reply to your fans/reviewers just as you would a regular Facebook post (this was not always the case). So, we should treat them as opportunities to respond and thank our fans and followers!

My recommendation:

Designate a team member and a window of time (or so much time per day over a week) to reply to ALL of your reviews. Do it in this order: 1-star, 2-star, 3-star, 4-star, and last the 5-star reviews. This should help re-set the order of your shown reviews. The new activity may also prompt others to submit reviews also, so it could also help “bury” the 1-star review under new ones.

Also, you should be capitalizing on all of your great reviews! Re-purpose them. Make graphic quotes and post them on your Facebook Page as one of your content types, and give these prime real estate in a featured images section. Then follow this up by putting them on Twitter, Instagram and Pinterest.

If you need additional help, please do leave another reply here, or feel free to be in touch via the contact page – We’ve placed several options there.

By Jerry on 15th April, 2018

9:36 AM Hello, I have a different sort of question about the review section I hope you can help me with. I created a business fan page in 2013 for my store and recently I changed businesses and I changed my page to my current business to keep my customers with me but I don’t want the reviews for my old business on there so, as of right now, I have the review section removed so they don’t show up but new reviewers can’t leave a review for my new business. Is there any way to ‘start over’ to have the old page reviews removed or is it the same answer as all other questions here that I’m stuck with not having a review section available? I have over 6,000 followers and do not want to start over from scratch just for the review section. Thanks for your help!

Reply to Jerry

By Keri Jaehnig on 16th April, 2018

4:52 PM Jerry,

Sounds like you’ve done well with your Facebook page since 2013. If you’ve gathered reviews (testimonials) for your business and projects you’ve worked on, that is great! Unless the reviews are not positive.

I can’t think of an instance where I have recommended keeping an old page for a new business purpose. Meaning, I would have recommended to you that unpublishing your original page would have been a wise option, because if you ever change your mind and want to re-invigorate those energies you could. That also leaves you free and clear to create a totally clean slate with your new business ventures.

6000 followers is good – But remember, the numbers of followers is not as important as the number of people engaged with your business. If you have 6000 followers and no one engaging, that’s not very good. If you have 100 followers and 75 engaging with you, that’s awesome! There is potential for organic reach and success with paid promotions.

Also remember that of 6000 fans, only 1-2% see any of your posts – On a good day. Unless you are boosting and promoting content.

If you insist on keeping the old page for your new venture, your choices are limited: Do not offer reviews or attempt to blend the reviews section soliciting new reviews that drown out the old reviews.

If you’ve achieved 6000 followers, you may have been using email marketing to develop and nurture relationships. The money is in the email list! My recommendation to you is to begin a new page and email your fans/followers and invite them to the new page. Create a strategy and content plan that allows you to collect new reviews for your new business. And then kill ’em with awesome content, promoting specific content that helps you achieve your marketing goals.

I hope that helps.

Thanks for your comment and question, Jerry… 🙂

By Mark Fendelman on 10th September, 2018

4:04 PM It’s a shame that you can’t outright delete negative reviews, although it’s pretty obvious why they wouldn’t allow that. Although in some cases it can be extremely frustrating, like the time I created a Google Business page for a local business and within 1 day, before I had even fully set up the page, a brand new Google account came in and left a 1 star review with no comment. The account had a foreign name and no history whatsoever, and even after contacting Google they wouldn’t delete the review. I hadn’t had any time to get any positive reviews yet so it was just stuck with a 1 star overall rating. Super dumb and frustrating to say the least.

By Keri Jaehnig on 10th September, 2018

4:27 PM Mark,

It is absolutely essential to have authentic feedback attributed to each brand. Over time, it’s been proven that real customers understand that not every moment is perfect, and every review won’t be 5 stars. The key is seeing how the company responds.

We have also had a 1 star review on Google in much the same fashion you mention — Foreign name, no history, and Google would do nothing.

We took action by encouraging positive reviews, and the 1 star review was buried and meaningless (which it really was). It’s up to each business to take action that reflects their brand voice and brand values.

By Kristine Chua on 17th September, 2018

2:30 AM To be honest I do not know what is the solution for this as we are unable to remove the fake reviews. It’s so easy for the competitors to leave the fake reviews at your business. Is there any way we can check/verify the user’s profile whether it is real or not?

Reply to Kristine

By Keri Jaehnig on 17th September, 2018

1:28 PM Kristine,

There really is not a way to remove the reviews unless you can contact the platform and they pay attention. At that point, it’s a matter of proving inauthenticity. Which is tough.

They absolute key is to give correct, terrific customer service, and always be encouraging your fans and followers to share their thoughts in reviews so that the positive is always outshining any negative. Be better than your competition, and you’ll get better reviews and have more customers to leave them. 🙂

By Paul Hambelton on 19th September, 2018

11:13 PM Hi – are you sure that specific user reviews on FB still cannot be blocked by a business owner/page owner? I gave a negative review to a business that was within community guidelines, yet it never publishes live to any page visitors beyond myself. Did FB intervene? Not much of a review function if businesses can only keep positive reviews. Thx Paul

Reply to Paul

By Keri Jaehnig on 22nd September, 2018

10:22 PM Paul,

To my knowledge, Facebook does not allow for the business to control the reviews for their brand page.

Facebook Page admins can request Facebook review a negative review and give reprieve (or not). But they are usually not very fast.

It may be that there was a glitch and the review did not post. If your review was really long, it could have exceeded the maximum amount of text allowed, and then it would not have posted.

If you feel strongly about making the review, you might consider re-phrasing it and trying again.

By Holly on 18th September, 2018

4:34 PM I believe there should absolutely be a way to remove a review, especially if your company name is close to the same name as a competitor. Our competitor had a bad review and this client posted it accidentally on our page. This client is no where to be found or to contact. I’m out of options. Totally unfair! As proof he mentioned the owners name in the complaint and he is the owner of the company he was complaining about. Not ours! He also posted his complaint on yelp thankfully to the correct co. Facebook should absolutely move this complaint.

Reply to Holly

By Keri Jaehnig on 18th September, 2018

5:56 PM Holly,

Yes, Facebook should offer additional options not yet offered. At the same time, you have an opportunity here…

Facebook does offer Facebook Page owners and admins to comment on reviews – As a way to show customer service, brand voice, and review response.

There is no reason you cannot reply to that review with the information that they have indeed reviewed the wrong business, and give the reviewer the correct link to get their comments to the correct location. Even if the other owner is absent, the reviewer gets correct details; You can be seen to be offering them service and friendliness…

In turn, you can include how you would take better care of them and request they change their review. Your score goes up, and you earn a potential customer. Additionally, any future readers of your review section can see that you are responsive and will give them quality customer service.

It’s a matter of turning tables in your favor.

Hope that helps, Holly! 🙂

By Lesly Pacheco on 8th October, 2018

10:11 AM Hi, Keri I wanted to know if there is a way to delete a bad review even though that person has already blocked you?

Reply to Lesly

By Keri Jaehnig on 8th October, 2018

4:14 PM Lesly,

Thank you for your question.

I guess I need to know a bit more information…

Are you the one leaving the review? Is it another person leaving a review on your Page and they have blocked you?

Also curious what led to the block.

Looking forward to hearing back,

By Michel on 5th November, 2018

3:04 PM Is it possible to reset the reviews for a page ?

Reply to Michel

By Keri Jaehnig on 5th November, 2018

7:49 PM Michel,

You bring up an interesting question – Thank you for asking.

It is possible to disable reviews so they do not appear on the Facebook Page. So, in a way it “re-sets” the approach to Facebook Reviews for the brand.

However, if you re-activate Reviews they will re-appear: The entire archive of all reviews received for that Facebook Page.

Facebook will tweak little details now and then, so I checked in with other experts, and we did a test of what actually happens now (November 2018). What I’ve typed here today is the current correct answer.

Hope that helps! 🙂

By Michel on 6th November, 2018

3:02 AM That confirms my fear… Then the only way would be to create a new page. Thanks

By Keri Jaehnig on 6th November, 2018

9:01 AM Michel,

I’m not sure what the issue is, but I would not recommend creating a new Facebook page merely to approach a concern about Reviews.

Of course, every marketing strategy should be customized to each individual business. But creating a new Page makes any marketing strategy more difficult because you lose the traction already created from the FEO (Facebook Engine Optimization) from a developed Facebook page.

Facebook does not begin to prioritize pages until they have more than 500-100 fans (likes), and/or participation in an active Facebook Ads program.

I recommend you consider your options for handling the reviews before creating a brand new Facebook Page.

By Samuha creations on 10th December, 2018

12:40 AM Very Nice thanks you for sharing ,its an awesome blog keep update

Reply to Samuha

By Keri Jaehnig on 10th December, 2018

6:12 PM Samuha,

Always a pleasure to share helpful information.

Thank you for your kind words,

By Shafik Yusope on 19th December, 2018

3:24 AM Keri,

A person wrote an unfair review on my page. I cant view the review as I have been blocked by the person. With that, I cant address nor report this review.

The review is still there (I have been told by my friends).

How do I address this?

Reply to Shafik

By Keri Jaehnig on 21st December, 2018

7:33 PM Shafik,

Thank you for your patience…

My first question is: Do you have another admin on the page that can address this matter?

If not, I recommend finding a trusted friend or colleague that could be an admin of your page to respond and report the unfair review.

Thank you for your question,

By Cassy on 18th January, 2019

10:09 AM Hi, I bought the Facebook Reviews from ZvMarket and it was my biggest mistake. She did pretty amazing job and reviews are still intact but i feel ashamed of manipulating my business in wrong way. Wish i never bought it

Reply to Cassy

By Keri Jaehnig on 18th January, 2019

10:35 AM Cassy,

I never recommend purchasing followers, reviews, endorsements, etc.

Authentic presentation is so important for the long-term. And the social networks usually find a way to penalize this type of thing, which puts a business at risk.

Sounds like you’ve had some success on Facebook, though. 🙂

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By Claire on 17th April, 2019

4:03 AM Hi, we have a page with a poor review that we responded to. It is now a year old and we are asking people to leave reviews to displace it. We’ve had a great review but the old negative review still appears at the top. I thought we could drown it out but it’s still there. It was on the old star system as opposed to the new ones that are on the yes or no system. Is there anything else we can do or will it disappear with more positive reviews? Thanks.

Reply to Claire

By Keri Jaehnig on 17th April, 2019

8:36 AM Claire,

Without seeing the Facebook Page and knowing a lot more details, it is hard to say what is actually happening there.

Yes, you should continue encouraging positive reviews to create a logged history of good reviews.

If it’s been a year and the negative review is still landing on top, you might try dis-engaging reviews (through the settings that control reviews). And then re-engage them after a day or two. That might trigger a re-shuffling.

By Jo Ann McLellan on 3rd June, 2019

1:21 PM I had someone give me a 1 star rating. Problem is that this person has never been a customer. I contacted her about it but never got a response. Have reported this to Facebook several times but nothing was done. There really should be some recourse for businesses to be able to get fake ratings removed.

By Keri Jaehnig on 3rd June, 2019

1:45 PM Jo Ann,

You are not alone on this one.

The first thing you should do is respond to the review stating you do not see them in your client records. That way, anyone seeing the review can see your response and your care to respond. Then, drown it out with good reviews.

The reason there is not more recourse is to try to propel more authentic reviews. However, there is this one pitfall.

Hope things go better from here!

By tecreals on 5th September, 2019

5:25 AM really valuable info dear, thanks for sharing…I wanted to say something to add value but it seems you have it all covered

Reply to tecreals

By Keri Jaehnig on 5th September, 2019

1:45 PM Hi there,

Thank you for visiting the blog, and for your kind words.

Pingback: Facebook Business Reviews FAQs

By Franca Whyte on 17th October, 2019

7:27 AM I like this blog truly. It is informative and accurate. Thanks for writing and sharing this post with us. It is very appreciated.

Reply to Franca

By Keri Jaehnig on 19th October, 2019

12:27 PM Franca,

A pleasure to share this information about Facebook Reviews. We really need to update the article with a few newer details covered in the comments above so it is even more clear for readers. But I appreciate your kind words! 🙂

By Jill on 31st January, 2020

3:23 PM Thanks for your thoughts here… Looking forward to your update!!

Reply to Jill

By Keri Jaehnig on 1st February, 2020

11:05 AM Jill,

The update needs to be done, for sure. However, I do think that if people read the comments, they get the information they need.

Soon, soon. 🙂

By sportpaedia on 25th May, 2020

4:29 PM What a nice review

Reply to sportpaedia

By Keri Jaehnig on 25th May, 2020

8:04 PM Hi there,

Very nice of you to say! 😉

By fomaharry on 31st May, 2020

12:24 AM Nice content you got here

Reply to fomaharry

By Keri Jaehnig on 31st May, 2020

1:23 PM Harry,

Glad you like the content on this blog.

By Fozle Rabbi on 25th July, 2020

4:09 PM Hi Keri Jaehing These are great tips!Thanks a lot!Really helpful.

Reply to Fozle

By Keri Jaehnig on 26th July, 2020

8:12 PM Fozle,

Glad you liked the tips offered in this article and that you found the details helpful.

The comments here really complete a full view of the topic of Facebook Reviews.

By upodesk on 27th August, 2020

12:42 AM Hi Keri Jaehing Great yeah! Thank you for the information tips, it is very useful.

Reply to upodesk

By Keri Jaehnig on 27th August, 2020

6:27 AM Hi there,

Glad you liked this article. Hope you also found the comments helpful.

By Karen on 23rd November, 2020

12:09 PM Super helpful! Thank you very much. Just found your site… and loving it.

Reply to Karen

By Keri Jaehnig on 23rd November, 2020

2:50 PM Karen,

Thank you for visiting the blog, and for your kind words!

Glad you found this article helpful – Hope you also referenced the comments, which, I think are even more helpful. 🙂

By Tanvir Ahmed on 9th January, 2021

11:46 PM I read this piece of writing completely concerning the difference between the most recent and preceding technologies, it’s amazing article.

Reply to Tanvir

By Keri Jaehnig on 11th January, 2021

1:18 PM Tanvir,

Thank you for your kind words. Glad you liked this article.

By review house on 13th January, 2021

10:37 AM Ratings and reviews can achieve all of this and more through the power of word of mouth marketing. They can increase customer engagement and monitor customer service efforts.

Reply to review

By Keri Jaehnig on 13th January, 2021

9:51 PM Hi there,

You make great points – reviews and testimonials can increase customer engagement, sales, and assist in a marketing plan.

Facebook reviews can be challenging when you have someone post a fake negative review. The process of recourse is not really there. So, this post and the comments above take business owners through optimizing what comes next.

By abrar on 21st January, 2021

1:36 PM This is a great blog posting and very useful.I really appreciate the research you put into it.

Reply to abrar

By Keri Jaehnig on 24th January, 2021

8:58 PM Abrar,

Always happy to share helpful information from research and working experience!

Glad you liked this article.

Thanks for sharing your thoughts,

By abrar on 28th January, 2021

2:25 PM Hi author So many things I love in this post.Glad I stopped by to learn something new. Thanks for sharing such beautiful information with us. please keep posting. thank you.

By Keri Jaehnig on 28th January, 2021

4:12 PM Abrar,

I’m glad you stopped by to read this article and learn something that will help you in your online marketing pursuits! 🙂

Always happy to share helpful details – We update the blog frequently with similar insights. I’ll be glad to welcome you back.

By kikgi on 5th February, 2021

2:20 PM Wonderful site. Lots of helpful info here. I am sending it to some friends ans additionally sharing in delicious. And of course, thanks on your sweat!

Reply to kikgi

By Keri Jaehnig on 6th February, 2021

11:53 AM Hi there,

Interesting message. Thank you for your kind words, and for sharing this blog with your friends. 🙂

By gadgets biz on 11th February, 2021

12:25 AM What a nice text. Your information about this was really complete and excellent. Your success is more every day. Thank you, dear friend

Reply to gadgets

By Keri Jaehnig on 11th February, 2021

10:50 AM Hi there,

Glad you liked this article and found it helpful. I hope your business pursuits flourish from here.

By alex martin on 23rd April, 2021

2:14 PM google reviews is very essentials way to increase sales and revenue for business. most of the customers read reviews before buy any service or products. so positive reviews is very good for your business.

Reply to alex

By Keri Jaehnig on 23rd April, 2021

11:48 PM Alex,

Google reviews and also Facebook reviews are important to help build trust for people that are researching a brand, as you imply. The more positive testimonials, the better.

Optimally, reviews should be accessible on Google, Facebook, the brand’s website, and depending on the industry, platforms like Yelp, TripAdvisor, and LinkedIn.

By alex martin on 5th May, 2021

1:43 PM google reviews is very good for your business. it’s very essentials for growth your business.

By Keri Jaehnig on 6th May, 2021

9:15 AM Alex,

Yes, positive Google reviews are good for businesses, as they will appear when people search for help and then click to reach the specific company details. In some situations Google will prioritize search results with more reviews on file.

Since this article is about Facebook reviews, we should point out that positive Facebook reviews help businesses too. Allowing them lets people understand more about a brand in a place where they already are spending time online.

Also true, as you suggest, reviews lead to customer trust, which can lead to more sales and business growth.

Smart marketing strategies make reviews available on multiple platforms. It’s about customer ease, and accruing credibility.

By sherry on 10th May, 2021

12:24 AM I removed the reviews tab and now it shows like my business page has no reviews. The reviewing option is no longer there but i really don’t care. Thanks a lot!

Reply to sherry

By Keri Jaehnig on 10th May, 2021

2:20 PM Sherry,

Yes, if you delete the tab, reviews will no longer appear on your Facebook Page.

If you don’t care, I guess that’s okay and it works for you.

For others, it would be concerning, as a mode of social proof would not be available.

Every business owner must make their own choices. 🙂

By Sergio on 12th July, 2021

12:34 PM Google reviews are very good for your business.

Reply to Sergio

By Keri Jaehnig on 12th July, 2021

8:47 PM Sergio,

Indeed, Google reviews are good for your business. They can be seen on the page when someone searches for a business, and they can be used various places online via plugins.

Further, smart social media marketers re-purpose them as social graphics with text to showcase good quotes and 5-star reviews.

It’s all good, right?

By Russesll Owens on 15th August, 2021

6:52 AM Google reviews are essential for increasing sales and revenue. It’s important that your customers read good Google reviews, so make sure to get a handful of them before you start marketing!

Reply to Russesll

By Keri Jaehnig on 15th August, 2021

2:02 PM Ressesll,

Google reviews are usually very important to any business. They do indeed contribute to the know/like/trust factor as people are doing research online.

While it is a great idea to start compiling online reviews before launching a business, it may not be possible. Since some people begin first on Facebook before having a website, building a Facebook reviews section may be a little easier for many.

The important thing is to actively compile reviews and testimonials and use them as a marketing tool – Online and offline. But especially on social media.

By Bulbul Hassan on 14th December, 2021

10:21 AM I saw full post and all comment It’s very helpful post for a facebook user! we are providing USA old facebook account.

Reply to Bulbul

By Keri Jaehnig on 15th December, 2021

10:42 AM Bulbul,

I’m glad you feel this post on how to delete Facebook reviews is helpful. I believe the comments section provides TONS of insight for business owners and Facebook marketers. Though, truthfully, the article should be updated or a new one published.

Not sure how you are providing USA an old Facebook account – Seems quite hard to believe.

By Shelli Smith on 6th September, 2022

2:51 PM thank you for your great information.

Reply to Shelli

By Keri Jaehnig on 6th September, 2022

9:33 PM Shelli,

Always a pleasure to share Facebook Tips and techniques regarding Facebook Marketing.

By Travis Smith on 2nd February, 2023

6:02 AM I saw full post and all comment It’s very helpful post for a facebook user! we are providing USA old facebook account.

Reply to Travis

By Keri Jaehnig on 2nd February, 2023

8:40 AM Travis,

Thank you for visiting the blog and for reading the article AND the comments about Facebook Reviews.

You make a good point. I agree that the article and comments together make a good resource. Still, I’d like to see us update or publish a new article with the latest developments so it is easier for some Facebook users looking for help.

Not sure what you’re meaning by “USA old facebook account.” By now, all should be using the same Facebook Profiles and Facebook Pages.

By kawsar on 26th February, 2023

11:10 PM I was looking for such an article for a long time. But the mind was not like that. I got my desired information in this blog. go ahead.

Reply to kawsar

By Keri Jaehnig on 27th February, 2023

8:09 AM Kawsar,

Glad you found the details about deleting Facebook Reviews (and not) here on my blog. 🙂

By Nishan Singh on 7th June, 2023

1:08 PM Always so interesting to visit your site. What a great info, thank you for sharing. this will help me so much in my learning.

Reply to Nishan

By Keri Jaehnig on 7th June, 2023

3:31 PM Nishan,

I appreciate your kind words – Thank you for visiting my blog!

Glad you feel this post on “deleting” Facebook reviews is helpful for you in your business development pursuits. Remember, it’s always quality service, quick and authentic response.

Pingback: How to Respond to Negative Hotel Reviews: Real-Life Examples

By Arun Sharma on 24th June, 2023

2:29 AM Glad to visit your blog. Thanks for great post that you share to us…

By Keri Jaehnig on 24th June, 2023

9:28 AM Arun,

Happy to see you here at my blog, and this article about managing Facebook Reviews. Hope you will visit again.

By Arun Sharma on 30th July, 2023

10:51 PM Its really wonderful and watchable. I like to share it with all my friends and hope they will definitely like it.

By Keri Jaehnig on 31st July, 2023

11:15 AM Arun,

Happy you like this article about Facebook Reviews and are so enthusiastic about sharing it with others that will benefit! 🙂

We aim to be a resource for business owners, marketing managers, executive entrepreneurs and social media enthusiasts. I hope you will visit again.

Thanks for your kind words,

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How Can You Delete Facebook Reviews?

• Mar 03 ,2019
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• Post Views: 1,422

Social Media Marketing Tutorials

Do you have unfair Facebook Reviews you would like to delete? This article helps you to manage and report Facebook Reviews for the best results!

Do you have a few Facebook reviews you would like to delete?

Of course! It happens. We can’t please everybody all of the time.  And, there are such things as “online trolls.” which is purposely harassing people and businesses online just to rise up trouble and get attention. It even happens on Instagram , through which it is hard to avoid if you’re engaging on social media! In this article you will discover:

• a. Compelling statistics b. The importance of online peer reviews c. How to manage Facebook Reviews on Facebook Pages

You will also find that the current set-up allows Facebook Page Owners & Admins with the opportunity to display outstanding customer service, making Facebook Reviews a jewel on the Facebook page and a wise investment of time and duration.

Online Peer Reviews and Purchasing Decisions

Consumer Reports used to be the big resource that influenced people’s purchasing decisions.  Many still subscribe to and refer to this resource.  However, new social media trends and resources have evolved.

• A few statistics about online peer reviews to note:
• Consumers are 51% more likely to buy from a brand they follow on Facebook (Study by Chadwick Martin Bailey)
• Consumers are 67% more likely to buy from the brands they follow on Twitter (Study by Chadwick Martin Bailey)
• 27% of consumers regularly use online reviews to determine which local business to use (Local Consumer Review Survey, 2012)
• 72% Of Consumers Trust Online Reviews As Much As Personal Recommendations (Local Consumer Review Survey, 2012)
• 50% of B2B buyers turn to social media/peer reviews (G3 Communications)

Did you see that number up there? 72%! Also, note that online reviews are important in both personal purchasing decisions AND business purchasing decisions. As the studies noted above are dated a few years ago, you can only imagine the numbers have increased, making online reviews even more prudent.  Some business brands have even been using a Facebook Reviews plugin to show Facebook Reviews on websites.

Introduction to Facebook Reviews

Like Facebook Ads, Facebook Reviews has seen quite a bit of evolution in how they work for businesses and organizations using Facebook Pages for marketing.  They were tied to locations, then they disappeared, now there are definite ties between users and location Pages. It is not a perfect system, by any means.  And, it’s Facebook – We’ll probably see more changes for Facebook Reviews along the way!

How to Delete Facebook Reviews

The honest truth: At the time of this article there is no way to delete a Facebook Review.  But, you can hide them from direct view on your page, they would still be viewable at other places on Facebook, and the web.

Facebook Reviews – A Case Study

Someone working in the legal sector approached me with the question, “How do I delete Facebook Reviews?”  And he explained his experience through a troll. Yet, important to fix in the appropriate manner so you can minimize the impact of the negative Facebook Review’s effects, and protect the long-term quality of the brand page. Even with the negative Facebook review posted, I was able to see that the Facebook Page had a good number of reviews and that the average score was 4.8 out of 5.0. But the professional explained that they may run for political office in the future, and preferred to have the Facebook Review removed.

The Troll Culprit:

Of course, the statement in the Facebook Review is untrue. In addition, all of the others were positive in nature.  At the same time, most were several months old. Since he cannot delete this Facebook review free and clear, I would make the following recommendations:

• Solicit new Facebook Reviews to “drown” the negative review
• Comment on all reviews – To respond with gratitude and display positive customer service
• Let the fans speak!

How to Manage Facebook Reviews

It is easy to join a Facebook Reviews tab on your Facebook Page, so you might as well use the resource if it could profit your business. If your Facebook Page allows for Facebook Reviews, just like any other Page component, you have to manage it.  Monitor the activity regularly to be current and assured that all is as it should be.

• Solicit New Facebook Reviews

This is something that should be continually and consistently done.  Whether it is requesting this from a client that has just had a positive experience, or if you do an occasional shout-out in an email newsletter.

• Comment on All Facebook Reviews

This feature was not always available.  But since Facebook now permits this, continue the conversations ongoing by your enthusiastic fans, by all means!

• Thank them.
• Answer or clarify questions.
• Follow the conversation.

This all helps you earn online cred, but also attention from Facebook in how it scores your Facebook Page in the procedures.  Just as you see in the example above, you will have space to add your comments just like a regular Facebook conversation thread (see highlighted text).

• Let the Fans Speak

First, be aware that any action you make to respond could backfire on you, as online trolls will usually follow a back and forth far past your patience. You may want to simply ignore your trolls.  But, if you do choose to respond, please understand there may be ramifications that could destroy the positive ranking of your Facebook Page. Your fans can also help you in reporting trolls!

When enough reports are logged, Facebook can opt to delete the negative review for you, which is ultimately the most effective.  It could result in the offending profile being tagged by Facebook, and they could even revoke their access if they have caused enough trouble on the platform.

How To Report online trolls that leave negative Facebook Reviews

Any Facebook Page owner or Facebook Page Admin can go to any of the posted reviews, and “X” it out.  Hover over the upper right corner to find the X, and then click.  This hides the Facebook review from your site.

You will see in the middle text that you can then choose to “undo” your action, or click the “Report” link.  Clicking that will bring another box to pop up, and you can click to choose to report the review as inappropriate.  This sends an alert to Facebook.  In their monitoring, if enough people report it, it could be permanently deleted on the Facebook platform. Thus, it is very similar to reporting an inappropriate Facebook profile.

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Cloned Facebook Account: How to remove, find, stop, or report it?

What is a cloned facebook account, has your facebook account been cloned, how to find cloned facebook account, how to report and remove a cloned facebook account, how to stop facebook account cloning, how do i delete duplicate facebook accounts, what happens when you report a facebook account as fake, madhuparna@twc.

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Can I Opt Out of Meta’s A.I. Scraping on Instagram and Facebook? Sort Of.

Social media users voiced worries about a move by Meta to use information from public Instagram and Facebook posts to train its A.I. But the scraping has already begun. Here’s what to know.

• Share full article

By Jesus Jiménez

Last month, Meta announced that it was going to expand its artificial intelligence services around the world, and the company let users in Europe know that it would use their public information to train its A.I. services starting on June 26.

The notifications sent to users of Facebook and Instagram in Europe, letting them know that their public posts could be used to train the A.I. services, including Meta’s chatbot, prompted privacy concerns and backlash as users wondered where the policy change would next be in effect.

But for those living in the United States, where online privacy laws are not as strict, Meta A.I. has already been using public posts to train its A.I. It’s unclear where else Meta might expand the program.

Privacy watchdogs have raised concerns about the data usage, and a lack of specifics about what Meta will do with people’s information. But Meta says it is complying with privacy laws, and that the information it is gathering will make services more relevant to the users in a given region.

Here’s what to know about Meta’s A.I. chatbot and how you can opt out of sharing your information.

Meta’s chatbot is its answer to ChatGPT.

Meta A.I. is a smart assistant software powered by artificial intelligence, available on apps including Facebook, WhatsApp and Instagram — it can be used in feeds, chat and search. Similar to OpenAI’s ChatGPT, Apple’s Siri or Amazon’s Alexa, it is designed to respond to almost any prompt a user gives it.

For example, you might ask: Who’s the greatest tennis player of all time?

“The eternal debate!” Meta A.I. responded to that query. “While opinions may vary, many experts and fans consider Roger Federer, Rafael Nadal and Novak Djokovic to be among the greatest tennis players of all time.”

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Android News / Android 15 could Delete biometric data that's not working

Android 15 could Delete biometric data that's not working

Don’t you hate having to scan your fingerprint five times just to get into your phone? It’s a hassle, but it might not be the manufacturer’s fault. There’s always the chance that you didn’t register it correctly. Well, Android 15 could automatically delete your biometric data if it’s not working.

We get it, companies can drop the ball with how they implement biometric scanners. We all remember the issue with the Pixel 6’s fingerprint scanner. Either Google swung and missed with its first under-display fingerprint scanner or we were all just using it wrong. Advertisement

However, it’s not always the manufacturer’s fault. When setting up a fingerprint or facial I.D., there’s always the case that the data wasn’t registered properly. Maybe the screen was dirty when you registered your fingerprint or your finger was a little wet. Maybe you weren’t in proper lighting conditions when you registered your face. There’s always the chance that you just didn’t register your data properly.

Android 15 could automatically delete your biometric data

If you’re struggling to get into your device, then registering your data again might be the solution. Sure, it’s a hassle, but it’s better than getting the “Try again in 30 seconds” text. According to a new report, Android might get this process started for you.

Android expert Mishaal Rahman discovered some strings within the latest Android 15 beta. They point to the system automatically deleting your biometric data when the models keep failing. Since Google didn’t announce this, you’ll want to take this news with a grain of salt.

The strings contain the notifications that you’ll see when Google does this. One notification reads “ Your face model wasn’t working well and was deleted. Set it up again to unlock your phone with face .” In the case of your fingerprint, the system might tell you which fingerprints are not working.

This could be a useful addition to the software, but the issue is that the system could do this automatically. There’s the chance that this could happen at an inconvenient time. It would be nice if the system would ask if you want it to delete the data.

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What Does Asbestos Siding Look Like?

By Amanda Lutz Updated May 13, 2024

• Asbestos Siding Types
• Identifying Asbestos Siding

Our Recommendation

Asbestos is a naturally occurring mineral in rocks and stone that was frequently found in floor tiles, insulation, and paint between the 1940s and 1970s. Lung cancer and other health risks associated with asbestos came to light in the 1970s, leading the Environmental Protection Agency (EPA) to ban products made with this material.

Many older homes in the U.S. still feature asbestos, so homeowners should consider removing it. Read our guide for tips on how to spot asbestos cement siding and to learn how and when to start the asbestos-removal process.

Types of Asbestos Siding

Some types of asbestos are common in building materials such as siding and shingles, but others aren’t. Some of the most popular forms of asbestos found in house siding include the following:

• Actinolite: Actinolite is featured in sealants, paints, and asbestos insulation and can also be mixed with cement. It’s normally white or gray but can also be yellow or green.
• Amosite: This common siding material is brown, gold, or black, and it usually has a coarse texture.
• Chrysotile: The most common type of asbestos used in siding materials, chrysotile is grayish-white and brittle to the touch.
• Crocidolite: Crocidolite isn’t popular in even original siding since it’s more expensive than other asbestos types. It has a blue tone and a silky texture.
• Tremolite: Common for use in fabric construction materials and in the creation of roofing and plumbing parts, tremolite can be either white or dark green.

How to Identify Asbestos Siding

Identifying asbestos siding can be difficult and dangerous for homeowners. The only way to absolutely confirm whether you’ve found asbestos siding is by contacting an asbestos-removal professional and scheduling a testing. In the meantime, keep an eye out for the signs below.

Asbestos fibers are tiny and difficult to identify visually, especially once they’ve been added to cement or paint. You can look for a wavy pattern on the bottom edge of siding material, which might point to asbestos. Also, check the back of siding shingles for a manufacturing code, which may help you determine the age and origin of the material.

Asbestos was common between 1940 and 1970. If your home was built during this time period and retains any of its original features, there’s a good chance it contains asbestos.

Professional Inspection

The only way to definitively identify asbestos siding is through professional inspection. A professional can test your siding using sampling techniques like polarized light microscopy.

Is Asbestos Siding Dangerous?

Not all asbestos siding poses immediate health risks. If the siding remains in good condition and isn’t chipped, cracked, or warped, it won’t immediately harm you. Asbestos siding becomes a health hazard when it’s disturbed, at which point siding might release dangerous microscopic fibers into the air.

Asbestos might become damaged due to the following variables:

• The siding is getting old: Asbestos siding can last for more than 50 years but could eventually crack or crumble, releasing fibers into the air.
• You need to maintain or repair the siding: Drilling, sanding, sawing, and even power washing may release asbestos fibers into the air.
• You want to replace the siding: The demolition and removal of asbestos siding can be especially dangerous since it releases large numbers of fibers into the air. This is a job best left to a professional asbestos-removal team.

Asbestos exposure can lead to the following health risks:

• Asbestosis : This is caused by long-term exposure to asbestos fibers, which results in inflammation and scarring in the lungs. It could also lead to shortness of breath, difficulty breathing, or coughing fits.
• Lung cancer : Asbestos is a known carcinogen, and exposure can lead to lung diseases. That risk increases exponentially if you’re also a smoker.
• Mesothelioma : This is an aggressive form of lung cancer caused by exposure to asbestos. It affects the lining of your heart and lungs. 

If you have asbestos siding, don’t try to remove it with do-it-yourself (DIY) techniques. Contact a qualified asbestos abatement professional with whom you can discuss removal options and make sure that the process is safe.

Should Asbestos Siding Be Removed?

You can leave asbestos siding in place if the material is undamaged and if you’re unlikely to disturb it. Regularly inspect your siding for any signs of damage while wearing appropriate safety equipment

You might have to remove asbestos siding if you plan to renovate your home’s exterior. Contact an asbestos-removal professional if the siding is cracked, crumbling, or easily releases fibers. A professional can tell whether you need to install new siding or can leave it in place.

Benefits of Removing Asbestos Siding

• Removal eliminates a potential health hazard from your home. Asbestos siding might not be hazardous in the moment but could be problematic in the future. 
• Removal increases your property value. Having asbestos siding can negatively impact the value of your home, as potential buyers will eventually need to pay for its removal. Some lenders may require you to remove materials that contain asbestos before selling your house.
• Removal offers peace of mind, as it can be unsettling to know that asbestos material covers your home. Replacing it with asbestos-free siding might make you feel better.

Drawbacks of Removing Asbestos Siding

• Removing asbestos can be disruptive, loud, and dangerous. This process risks releasing large amounts of asbestos fibers into the air. You may need to temporarily move out of your home while a professional asbestos-removal team completes the work.
• Removing asbestos can lead to exposure and put your health at risk. You should always hire professional, qualified contractors to do the job, as they have the equipment necessary to reduce risks of exposure. 
• Removing asbestos is expensive and complex. The process requires teams with specialized equipment to safely remove and dispose of siding. Asbestos siding removal can cost between $50 and $150 per square foot.*

*Cost data via Angi.

If you suspect that your home contains asbestos materials, don’t attempt to remove them yourself. Instead, consult an experienced asbestos-removal company. Professionals can test your siding to determine if it contains asbestos and mention whether it should be removed. Regularly inspect siding for signs that asbestos may be damaged or cracked to keep your household safe.

Asbestos Siding FAQ

How can you tell if siding is asbestos.

You can tell if siding is asbestos based on when your home was built and how old it is. If your home was built before the 1980s and its siding is more than 50 years old, there’s a good chance that it contains asbestos.

When was asbestos siding used?

Use of asbestos siding was common in homes built between the 1940s and 1970s. It wasn’t used after the 1970s, at which point the EPA banned the material.

What do asbestos shingles look like on a house?

Asbestos shingles often have a wood grain pattern and measure 12×24 inches. Asbestos siding can also mimic the look of metal.

What matches asbestos siding?

James Hardie siding is an excellent alternative to asbestos siding. This fiber cement siding is asbestos-free but has similar durability, fire resistance, and weatherproofing.

Should I remove asbestos siding from my home?

You should almost always remove asbestos siding from your home. However, it may be safe to leave your siding in place if it remains in good condition.

More on Home Improvement

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Types of House Siding

Your home’s exterior siding is a nod to your personal style, a critical part of your home’s durability, and critical protection from rain and harsh…

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Advertiser Disclosure

Our editorial team is committed to creating independent and objective content focused on helping our readers make informed decisions. To help support these efforts we receive compensation from companies that advertise with us.

The compensation we receive from these companies may impact how and where products appear on this site. This compensation does not influence the recommendations or advice our editorial team provides within our content. We do not include all companies, products or offers that may be available.

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5 Traps to Avoid as You Gain Power as a Leader

• Julie Diamond,
• Lisa Zigarmi,
• Lesli Mones

Power will change you — and your relationships. How you wield it can make or break your success.

As you transition to a leadership role, your relationship to power changes: You gain more of it, and people start acting differently around you due to your authority. How can you avoid the hidden traps of gaining power, which shapes you in ways you may not realize? The authors outline five key traps leaders can fall into — the savior trap, the complacency trap, the avoidance trap, the friend trap, and the stress trap — and offer ways to counteract each.

There’s an old saying: the higher you rise, the funnier your jokes. But it’s no joke that power changes you . It alters your perceptions, judgment, and behavior. What’s less understood is that power doesn’t just change you, it changes those around you. Holding power means you become a target for others’ expectations and projections. When you step into a role of power, you are no longer seen as an individual, but as a symbol of authority. People may overvalue your ideas and undervalue theirs. They may give you less honest — and less accurate — feedback. They may be less willing to speak up, trust their perceptions, and take risks — and may turn a blind eye towards your misconduct. They may also place unrealistic expectations on what you can accomplish — or, conversely, regard you with skepticism, watching to see if you’re worthy of your status.

• Julie Diamond is CEO and founder of Diamond Leadership , which provides leadership and talent development services, including coaching, consulting, assessment, and training to its global clients. She is the author of Power: A User’s Guide .
• Lisa Zigarmi is an organizational psychologist and leadership coach. She helps leaders relate more deeply, decide more efficiently, and think with more creativity. She is the founder of The Consciousness Project .
• Lesli Mones is an executive coach, leadership consultant, and the founder of the P2 Leaderlab , which helps women use their personal power skillfully for greater organizational impact.

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Choosing a wallpaper, choose a matching color, hide desktop icons, learn the power of the keyboard, remove taskbar icons, use a transparent taskbar.

Computers are an essential part of our everyday life, and many of us spend hours upon hours using them every day (trust me, I know). That means it's easy to become jaded, and customizing your Windows PC is a pretty great way to prevent that.

Everyone has different tastes, but I'm a big fan of minimalism when it comes to my desktop. I like it to look clean, because not only does it let me see my wallpaper in full, but it also makes things feel much more organized. I've seen far too many desktops filled with all kinds of icons and it's kind of unsettling. So here's what I did to make my perfect desktop setup on Windows 11.

You want something beautiful and positive

First things first, having a beautiful desktop means having a great wallpaper. This is probably one of the most subjective pats of this article because everyone likes different aesthetics and themes. For me, most of my desktop wallpapers tend to be based on Nintendo games, but you can also find great wallpaper on websites like Wallpaper Abyss. I've rounded up the best places for Windows wallpapers before, so check that out if you're not sure where to start.

If you want something more unique, though, a personal favorite of mine is Lively Wallpaper . This is a free app that offers a handful of animated wallpapers that react to what you're doing on your PC. My favorite is probably the ink splash one, but if you want something minimalistic, I think the periodic table wallpaper is a great choice.

Another great option is Windows Spotlight, which ensures you'll never get bored of your wallpaper. Windows Spotlight changes your background every day to a different beautiful picture from around the world, and it's one of the best Windows features in recent history, if you ask me.

How to enable the Windows spotlight wallpaper on Windows 11

Windows 11 recently added the ability to enable a Windows Spotlight wallpaper, giving you a new image every day. Here's how to use it.

A consistent look is always good

If you have your wallpaper chosen, it's a good idea to now choose a theme color to go along with it. To do that, you'll open the Settings app and go to Personalization and then Colors . Here, you can choose any of the colors available, or even go into a more advanced color picker where you can pick basically any color in existence, and you can even enter HEX, RGB, or HSV values to choose the perfect color.

But really, if you want an easier time, you'll want to click the dropdown menu next to Accent color and choose Automatic . This way, Windows will pick the dominant color from your wallpaper and make that the accent color.

Usually, this accent color is only seen in things like links, buttons, and UI elements like the notification bell in the bottom right corner, but if you want things to be a bit more colorful, there are two options at the end of this page: Show accent color on the Start menu and taskbar and Show accent color on title bars and window borders . You can enable one or both of these options for some extra color, though I personally keep them disabled.

Nobody likes a mess

I usually feel very alone in this, but seeing a bunch of icons on the desktop is a major turn-off for me. I know the idea that having icons on the desktop makes your PC slower isn't really true these days, but it just looks unclean. It's like having a messy house, it may not seem like it matters, but it's kind of a reflection of where your mind is at, so I definitely like keeping things organized.

Thankfully, having a clean desktop is easy. You can delete all the icons and files on the desktop by selecting them, right-clicking them, and choosing Delete .

But if there are important things there, you can always just hide your desktop icons. Just right-click an empty area of the desktop, go to View and disable the option called Show desktop icons and there you go, you now have a perfectly clean desktop. You can always revert this if you need to access those files, but you can also get to your desktop files through File Explorer, so you might just want to keep them hidden.

Alternative: Use Fences

If you have money to spare and you want to organize your desktop in a more flexible way, then maybe you'll want to consider Fences by Stardock. I reviewed this app a while back, and it's a pretty great way to make your desktop more organized and clean. Not only can you group icons into specific areas that make them more organized, but Fences also lets you quickly hide or show your desktop icons at a moment's notice, so you don't have to sacrifice quick access to your apps to keep your desktop minimalistic and clean.

Fences 5 review: Making the Windows 11 desktop a powerful tool

Stardock's Fences 5 is an excellent way to organize your desktop, but its true power lies in what it can do to boost your productivity on Windows 11.

Windows Search finds what you need anyway

Hiding desktop icons may seem like a hinderance if you want to access your files quickly, but really, the fastest way to open your apps and files these days is just to use Windows Search. This is what I find myself using to open most of my apps and files nowadays. All I need to do is press the Windows key on the keyboard and type the name of the file or app I want to open, and most of the time, it's right there, ready to open. As long as you're not giving your files random names, finding what you need should be fairly easy this way. You can always change your search indexing settings if certain files aren't being found as easily as they should.

Power users will certainly vouch for how much faster it is to get certain things done with a keyboard compared to using a mouse, and that's certainly become true for me.

Or you can use Start11

Because I change computers a lot, I don't always bother installing customization apps, but if you want an organized setup that doesn't rely on using Windows Search as much, you can try Start11, another Stardock app. Even though I don't always set it up, this app is super useful because you can put almost anything you'd have on your desktop in your Start menu, and you get capabilities like creating groups, folders, tabs, and pages ot organize it all. It really helps put all your apps and files in easy reach without cluttering your desktop. It costs $5 for a lifetime license, so it's a pretty small investment.

Start11 v2 review: Making the Windows 11 Start menu actually useful

With tons of configuration options for appearance and organization, Start11 makes the Start menu and taskbar so much richer

Those default Windows icons are useless for the most part

If you want a clean and minimalistic desktop, that has to include removing useless icons from the taskbar, too. Both Windows 11 and 10 come with a few icons on the taskbar you probably never use, such as widgets, the search bar, and Task View. There are also some pinned apps there you probably don't need. To remove pinned apps, you can simply right-click their icons and choose Unpin from taskbar .

The Windows icons require a bit more work, but it's still very easy. Simply right-click an empty area of the taskbar, and choose Taskbar settings . You'll be taken to the page where you can turn off the buttons you don't need. For the search bar, there's a dropdown menu, and all you have to do is select Hide . Personally, I tend to leave the Widgets icon on the screen, but you can pick and choose what you want to remove.

Enjoy your wallpaper uninterrupted

One of the most baffling things about Windows these days is how it still gets in the way of your wallpaper as much as it does. I mean, you're probably used to it by now and don't even think about it, but wouldn't be nice if you could see all of your wallpaper?

Thankfully, there are solutions to this, too. The best one (mostly because it's free), is TranslucentTB, an app available on the Microsoft Store with the sole purpose of giving you a transparent taskbar. In fact, it does a bit more than that. You can change the color of the taskbar, the type of blur effect you want (if any), and the level of transparency. You can even change these settings for certain scenarios, so, for example, when the desktop is visible, the taskbar is completely transparent, but it can become visible when you have a maximized app, because seeing your wallpaper at the bottom of the screen could be visually distracting.

Other paid apps offer something similar, including the aforementioned Start11, but if you prefer free solutions, TranslucentTB is great.

TranslucentTB

Let the desktop be a peaceful space.

Most of the time I spend on my computer tends to be stressful, so a minimalist and clean desktop acts as a sort of cooldown, something I can just look at and not do anything. Because of that, I really like having it as clean as possible, and the steps above have really helped me with that. If you're someone looking to clean up the way your desktop looks, you'll hopefully find some value in these tips too.

• Windows 11: Everything you need to know