integrative problem solving is about compromise

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Solving Problems with Integrative Thinking

How to leverage the tension of opposing ideas to make smarter strategic decisions.

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Imagine you’re trying to solve a problem, but none of your options are all that great. You could just walk away. Or you could try to take the best from two inadequate options to reach a solution.

“Integrative thinking is this idea of leveraging the tension of opposing ideas to create a great answer that we can achieve consensus around,” says Jennifer Riel , who teaches at the Rotman School of Management in Toronto. She gives examples from the film industry to show how CEOs have put the process to work.

Riel is also the chief strategy officer at IDEO and the coauthor, along with Roger Martin, of the book Creating Great Choices: A Leader’s Guide to Integrative Thinking .

Key episode topics include: strategy formulation, decision making, problem solving, integrative thinking, negotiation, tradeoffs, hard choices, modeling, creativity, film industry.

HBR On Strategy curates the best case studies and conversations with the world’s top business and management experts, to help you unlock new ways of doing business. New episodes every week.

• Listen to the full HBR IdeaCast episode: Transcending Either-Or Decision Making (Sept 2017) .
• Find more episodes of HBR IdeaCast .
• Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org .

HANNAH BATES: Welcome to HBR On Strategy , case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business. Imagine you’re trying to solve a problem, but none of your options are all that great. You could walk away. OR you might be able to use an idea like “integrative thinking” to figure out how to take the best of your inadequate options and negotiate a compromise. Today, we bring you a conversation about strategic problem solving with Jennifer Riel, who teaches at the Rotman School of Management in Toronto AND is the Global Director of Strategy at IDEO, the global design company. You’ll learn how leaders in the film industry used integrative thinking to balance brand safety with creativity behind the scenes of The LEGO Movie . And you’ll learn how to apply integrative thinking to your business problems, using a four-step process.  This episode originally aired on HBR IdeaCast in September 2017. Here it is.

CURT NICKISCH: Welcome to the HBR IdeaCast , from Harvard Business Review. I’m Curt Nickisch in for Sarah Green Carmichael.

[Theme music from The LEGO Movie ]

If you don’t know that music, it’s the theme song from The LEGO Movie . The animated film grossed nearly a half billion dollars in 2014. It also breathed new life into the brand. People loved seeing the little plastic pieces of their childhood in action. The hero is a construction worker who falls down a hole one day, into the LEGO underground.

[Sound from The Lego Movie]

Behind the scenes, The LEGO Group went through its own adventure. Turns out, there’s a strategic decision-making story behind the blockbuster. And it’s a case that Jennifer Riel and her co-author, Roger Martin, study in their new book, Creating Great Choices: A Leader’s Guide to Integrative Thinking . Riel teaches at the University of Toronto’s Rotman School of Management. She also loves movies. So today, she’s here to talk about integrative thinking through the lens of the film industry. Jennifer, Thanks for coming in and talking with the HBR IdeaCast.

JENNIFER RIEL: My pleasure. Happy to be here.

CURT NICKISCH: The LEGO Movie—amazing success—but it could have turned out much differently, right?

JENNIFER RIEL: Absolutely. And interesting enough I didn’t know until I had the chance to talk to Jorgen Vig Knudstorp, who was the CEO of LEGO at the time, that there had actually been a previous iteration of a LEGO movie that actually made a LEGO movie before the LEGO movie.

CURT NICKISCH: I didn’t know about this either.

JENNIFER RIEL: I was fascinated It’s called The Adventures of Clutch Powers. And it had come out of the fact that LEGO for a long time—I mean, they make the little plastic bricks that we all grew up with. It’s been a successful brand for decades—just kind of amazing for a little company in Europe. And they had started getting into branded—co-branded—entertainments like the Harry Potter LEGO games or Star Wars LEGO games would be the most popular example. And so, it was inevitable someone was eventually going to come and say, Let’s do a movie about LEGO, and maybe let’s have it be original, not tied to another entertainment brand, and so they did. They created this The Adventures of Clutch Powers. And they partnered in a way that most companies would, which was, they prioritized the protection of the brand. So, they had final sign-off on the script, and then all of the filmmakers. And they made sure that it was true to the brand and that it protected the company. And as Jorgen say with a laugh, it was really boring and not very successful, not a very successful film, not very successful for the company. So, they were approached again, from a Hollywood studio saying, Let’s really do this; let’s really make the LEGO movie. And they were confronted with, What do we do? The last time it didn’t work, right? And we prioritized that we should have creative control. That was a huge bone of contention because they recognized that part of the challenge is getting really great talent who would be willing to work on our project for which the company had creative control. They wanted talent that would create a really great movie. To do that, the hypothesis would be you’ve got to give total creative control to that talent. You will not get great directors great filmmakers if they feel they’re going to beholden to corporate interests like they’re uncomfortable enough being beholden to the studio, let alone to a company. So, this question of, How do we tackle that the seeming tradeoff, the either-or choice between maintaining absolute, strict creative control but probably giving up the ultimate quality, creativity of the film; versus give someone else total creative control—you’re probably going to get a great film out of it, but that’s a huge risk to take for the reputation of the company, because who knows what they’re going to do.

CURT NICKISCH: Meet in the middle. The happy medium.

JENNIFER RIEL: Absolutely. You can imagine all kinds of compromises in between where you really aren’t thrilled with the answer but you can live with it. And very often, leaders frame the problem of tradeoffs in that way. Michael Porter, the father of all strategy, tells us strategy is making tradeoffs. You can’t be everything to everyone, and that’s true. You absolutely have to make tradeoffs as a leader. What we found—LEGO is a great example of this; Jorgen is a great example of this—is that there are some problems for which making that tradeoff is unacceptable. If I make the tradeoff, I lose. If I make the trade off, it’s not going to solve the problem. And it is in that situation where you ask yourself, Could there be a better way? Could I imagine doing something either than choosing the either-or, or finding the barely acceptable compromise, and actually seek to create a better choice, something new that doesn’t exist today, that might actually solve the problem, be great for the organization. And in Jorgen’s case, he was really clear: I want a really amazing movie, an awesome movie, if you will. But I also wanted to be awesome for LEGO, right? I want LEGO to be better off from having engaged in this process. He looked at the challenge and realized that on creative control, ultimately, he did have to make that choice that, Look, if I want great talent—really great talent, not good enough talent—they’re going to have to have control of the script, of everything that they do, of the casting, of the film itself; and, yeah, they may give us the right to review it. But actually, we need to trust them, and they need to see that we trust them. But if I’m going to do that, I can ask for something that I believe is going to make a better answer. And the thing he asked for was their time before they started working on the movie. And he said, What I would like you to do is spend time not with me but with LEGO’s most committed, fanatical customers. Going to the fan conventions. I want you to spend time with kids as they play with LEGO. I want you to spend time talking to these super fans and understanding what LEGO means to them. Essentially, he was finding a way to help these filmmakers fall in love with the brand the way that a kid does. And if he could do that, if he could get them to fall in love with LEGO, then they would protect the brand. They would be the ones who were dedicated to its preservation, and they would create an amazing movie that held LEGO at its heart. What’s kind of cool about the engagement that they had, with the adult fans in particular—I didn’t know this—but apparently the one thing that is absolutely forbidden, even amongst the adult LEGO fans: you’re never allowed to use glue. Because the spirit of LEGO is taking it apart and building it again. And so that insight about fans and how they feel about LEGO becomes a plot point in the movie. They now build a huge part of the narrative around how evil it is to use glue. And this better answer produces the LEGO movie.

CURT NICKISCH: So, what would most companies have done?

JENNIFER RIEL: What most companies would have done is what LEGO did the first time. Treat it as an optimization problem. Figure out, you know, what does it we want? We want a movie that protects the brand. Probably even prioritize that over the notion of it being a good movie—make their own interest paramount over the interest of the viewer. And be surprised when the movie’s not very good. And it actually makes people think less of the brand anyway. It’s sort of the catch 22. You end up producing the result that you were trying to avoid. I think lots of organizations tend to either just make the tradeoff or lay out the possibilities, analyze those possibilities endlessly, right. We hear about these meetings that go on and on, and you get progressively less excited about all of the answers as you analyze them. But as you do that, you can start to say, OK, we can’t just choose one or the other; let’s build the Frankenstein option, the consensus option here, where we can all live with this as a solution. It’s not going to thrill anyone; it’s not going to be great; but at least no one is going to get fired. When we talk about integrated thinking is this idea of leveraging the tension of opposing ideas leveraging that disagreement. And it’s not that you want to stay in disagreement forever; you ultimately want to create a great answer that we can achieve consensus around. But it’s a fundamental belief that you have to go through the challenge or the tension of disagreement to get there.

CURT NICKISCH: I mean, I think of this almost as like the “getting to yes” book. It’s sort of like, “getting to yes, and”— coming up with solutions in negotiations that are creative, that end up making both sides happier than they ever imagined, even, like, walking into the situation. You’re saying that that’s kind of possible with if you play an integrative thinking to business problems.

JENNIFER RIEL: I love the idea of “getting to yes.” That is delightful. Not every problem is going to be well suited to this way of thinking. There are lots of great thinking and decision-making tools, and if you have something that you love and that work really well for you, keep using them. We endorse all of these. Think about it as being particularly useful when you look at the problem in front of you, you look at the possibilities are the options that are laid out. You look at the tradeoff and you say, I’m just not willing to make that tradeoff. I just I can’t imagine making that choice. I need a better answer. So, it’s one thing to say, I need to do something other than choose here; and it’s another to actually have a methodology.

CURT NICKISCH: Coming up, we’re going to break down that methodology, talking through the stages of integrative thinking. But first, let’s look at another real-world example—from the movies. In the 1990s, the Toronto International Film Festival, TIFF for short, screened a few hundred movies. It was for film lovers, for everyone really, and sold a lot of tickets, but it wasn’t profitable. That was the challenge facing Piers Handling he became festival CEO in 1994. Handling considered the Cannes Film Festival as another model. It’s exclusive, with a juried prize, the Palme d’Or. Cannes gets news coverage, star names, and a ton of sponsorship money. Most executives would look at TIFF’s challenge as an optimization question: where on the scale between community and exclusivity is the best place to balance between ticket sales and sponsorship money? But the new CEO asked himself: why even make the trade-off? Is there a way to get the benefits of both? Keep TIFF just as inclusive, but make it more buzzworthy, too? Integrative thinking. Here’s Handling in 2012.

PIERS HANDLING: We measure the success of our festival against many factors. It is the films we showcase, the audience reaction to those films, the talent that emerges, and the attention the films attract from the industry and the media.

CURT NICKISCH: What Handling figured out is that Toronto’s huge, diverse audience of film-goers wasn’t a liability – they were an asset. Take Slumdog Millionaire . It won the People’s Choice Award—and then eight Oscars.

[Sound from Slumdog Millionaire ]

Two years later, The King’s Speech took the audience prize—and four Academy Awards.

[Sound from The King’s Speech ]

Turns out –TIFF’s audience was a powerful market predictor.

JENNIFER RIEL: It’s now the case that if you have a movie you think might win an Academy Award, you bring it to Toronto. You see how the audience responds.

So, for instance, Crouching Tiger Hidden Dragon had come in to Toronto with the studio not quite sure. I mean, if someone had said to you, in the year 2000, the big hit movie of the year is going to be a Mandarin-language film in which warriors dance on treetops, right, not many people are going to say, American audiences are going to love that. But Toronto audiences did—and adored the film. And so, they were able to look back at what had been predicted about the audience in the past and say, If we really elevate this idea of an audience prize, make it really central, we believe, based on prior evidence, that it’s more likely to be successful. But this is a case where they made a bit of a bigger bet, and it was in part because what they were doing wasn’t working. And sometimes you have to be pragmatic: how do we start doing this? and see whether it’s going to be more successful. I think in Pier’s case, you don’t have a ton to lose by trying an audience prize and seeing whether it was actually going to produce the outcome that he cared about.

CURT NICKISCH: So, let’s break this down. How do you do it?

JENNIFER RIEL: It’s a four-stage process. Stage 1, get clear about what your problem is. You find the problem you think is worth solving where you believe the answers in front of you aren’t good enough. And some of them fall into the category of internal organizational tensions. A number of organizations I’ve worked with where structure: we were completely centralized structure, and we were slow to move, so we de-centralized, moved decision making out into the organization. That didn’t work terribly well for us. We found that you know while there were moments of great interaction with consumers we were doing things in one part of the organization very, very different than others. We’d lost efficiency and lost economies of scale, and very often in organizations, they’ll say, Well, centralization didn’t really work very well. Decentralization definitely didn’t work very well. And the pendulum just swings back to centralization again, and it’s the definition of insanity at that point. Well if it didn’t work before it’s probably not going to work this time either. And so, the idea of saying, you know, if you’ve been solving the problem over and over in the organization, or if you feel an internal tension like centralization and decentralization or standardization and customization or—those internal tensions are often problematic because the choices aren’t good enough. Right. We know we need both. We just can’t figure out the how. And so, we want to be able to help you figure out the how. In step one, what we want to do is take that problem and explore two very opposing ways of solving it. So, we would dive very deeply into, All right, if we were totally centralized, what would that look like? Let’s describe that just so we all know what we’re talking about. Totally decentralized—pushing them out to extremes, because that’s where the most tension is. We can’t be totally centralized and totally decentralized at the same time.

CURT NICKISCH: Right. Force yourself not to find the balance.

JENNIFER RIEL: Exactly.

CURT NICKISCH: Engineers do this right when they test things: they’re like, What would happen if labor costs go to zero? Like, How would you design a warehouse that way? or whatever.

JENNIFER RIEL: Absolutely. And it provokes new thinking. We then try to fall in love with each of those models. Opening your mind to understanding what is truly great about that choice; what does it get us that might be helpful in building the better answer. Step two, here’s where we actually hold them in tension, right? Here’s where we’ll look at them together and we essentially push ourselves to see what we see, to notice what we notice: Where are they more similar in terms of outcomes that we might have expected? Where are their true distinctions or points of difference? A really great outcome from model a that just doesn’t exist in model B. This is stage three, right? Generate possibilities: what could a better answer look like? And in some ways, you just ask that question: What do I really value, and could I imagine creating something out of the things that I truly value? And so ultimately, you’d want to generate a few answers so that you’re not just focused on one. Step four, how could you try your new models, see how an audience or a customer base or a shareholder group reacts, and then continue to move forward with that as a possibility? So, instead of just saying, We’re done; let’s launch, can you actually test those prototypes as you roll them out?

CURT NICKISCH: At which step do most companies stumble?

JENNIFER RIEL: So, I think that there are a couple of places that are challenging. Sometimes there is an inclination not to do this at all—just make the tradeoff. Sometimes it’s hard to fall in love with one of the models because you already really like one. And so, it’s important to bring people into the room who can help push your thinking on that. Sometimes they’ll get stuck on examining the models by just treating it as a checklist: We’ve got 15 minutes. What’s similar? What’s different? What assumptions? And, sort of, be a little dogmatic and just push through those. Part of this is recognizing that pushing forward to new ideas doesn’t happen on an immediate timeline, right? Giving yourself a bit of time and room to walk away from the problem and come back to it. Certainly, if you’ve got an afternoon, and that’s all you can spend on it, you can make progress. But best practice would be convening the group a couple of times to go through the different stages at different points in time so you’ve had some time to think.

CURT NICKISCH: How do you know when, you know, in the middle of this, like, unfamiliar process, that you’re on the right track? What are the signs that you’re succeeding? What are signs that would tell you you’ve got to start over?

JENNIFER RIEL: So, I think they’re largely emotional. In stage one, if you really are able to push yourself to have genuine affection for the two models, get to a place where you say, I understand why someone would use these; there’s something good in it. That is a good sign that it’s working. When you’re examining the models, if you feel a little in the weeds of the complexity, you do need to dive into the complexity of this in order to push yourself forward; if you feel like you see something new that you didn’t see before—it might not be earth shattering; it might not be world changing—but something that I didn’t recognize before I started this process that might push me in a new direction. And then in terms of the possibilities, Is it better than what I started with? Have I made progress? Have I produced something that I believed was a better job of solving the problem than where I began? And as you’re testing, Am I actually making this idea better? Am I learning as I go. Am I producing an answer that I’m excited about? Some of it’s managerial judgment, right. If this were an algorithm it wouldn’t actually be all that valuable to you. It is a process or a methodology that you can follow that, paired with your own understanding of your business, with your own leadership acumen, enables you to tackle problems in a different way.

CURT NICKISCH: Jennifer Riel, thanks so much for taking us through this process.

JENNIFER RIEL: It’s my pleasure.

HANNAH BATES: That was Jennifer Riel – in conversation with Curt Nickisch on the HBR IdeaCast. Riel is adjunct professor and executive in residence at the Rotman School of Management at the University of Toronto. If you liked this episode, check out HBR IdeaCast wherever you get your podcasts. We’ll be back next Wednesday with another hand-picked conversation about business strategy from the Harvard Business Review. If you found this episode helpful, share it with your friends and colleagues, and follow our show on Apple Podcasts, Spotify, or wherever you get your podcasts. While you’re there, be sure to leave us a review. We’re a production of the Harvard Business Review – if you want more articles, case studies, books, and videos like this, be sure to subscribe to HBR at HBR.org. This episode was produced by Anne Saini, Ian Fox, and me, Hannah Bates. Special thanks to Maureen Hoch, Adi Ignatius, Karen Player, Ramsey Khabbaz, Nicole Smith, Anne Bartholomew, and you – our listener. See you next week.

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Article contents

Negotiation and bargaining.

• Wolfgang Steinel Wolfgang Steinel Leiden University, Department of Psychology
•  and  Fieke Harinck Fieke Harinck Leiden University, Department of Psychology
• https://doi.org/10.1093/acrefore/9780190236557.013.253
• Published online: 28 September 2020

Bargaining and negotiation are the most constructive ways to handle conflict. Economic prosperity, order, harmony, and enduring social relationships are more likely to be reached by parties who decide to work together toward agreements that satisfy everyone’s interests than by parties who fight openly, dominate one another, break off contact, or take their dispute to an authority to resolve.

There are two major research paradigms: distributive and integrative negotiation. Distributive negotiation (“bargaining”) focuses on dividing scarce resources and is studied in social dilemma research. Integrative negotiation focuses on finding mutually beneficial agreements and is studied in decision-making negotiation tasks with multiple issues. Negotiation behavior can be categorized by five different styles: distributive negotiation is characterized by forcing, compromising, or yielding behavior in which each party gives and takes; integrative negotiation is characterized by problem-solving behavior in which parties search for mutually beneficial agreements. Avoiding is the fifth negotiation style, in which parties do not negotiate.

Cognitions (what people think about the negotiation) and emotions (how they feel about the negotiation and the other party) affect negotiation behavior and outcomes. Most cognitive biases hinder the attainment of integrative agreements. Emotions have intrapersonal and interpersonal effects, and can help or hinder the negotiation. Aspects of the social context, such as gender, power, cultural differences, and group constellations, affect negotiation behaviors and outcomes as well. Although gender differences in negotiation exist, they are generally small and are usually caused by stereotypical ideas about gender and negotiation. Power differences affect negotiation in such a way that the more powerful party usually has an advantage. Different cultural norms dictate how people will behave in a negotiation.

Aspects of the situational context of a negotiation are, for example, time, communication media, and conflict issues. Communication media differ in whether they contain visual and acoustic channels, and whether they permit synchronous communication. The richness of the communication channel can help unacquainted negotiators to reach a good agreement, yet it can lead negotiators with a negative relationship into a conflict spiral. Conflict issues can be roughly categorized in scarce resources (money, time, land) on the one hand, and norms and values on the other. Negotiation is more feasible when dividing scarce resources, and when norms and values are at play in the negotiation, people generally have a harder time to find agreements, since the usual give and take is no longer feasible. Areas of future research include communication, ethics, physiological or hormonal correlates, or personality factors in negotiations.

• negotiation
• negotiation style
• multiparty negotiations
• motivated information processing

Bargaining and negotiation, the “back-and-forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed” (Fisher, Ury, & Patton, 2012 , p. xxv), are the most constructive ways to handle conflict. Economic prosperity, order, harmony, and enduring social relationships are more likely to be reached by parties who decide to work together toward agreements that satisfy everyone’s interests than by parties who fight openly, dominate one another, break off contact, or take their dispute to an authority to resolve (Lewicki, Saunders, & Barry, 2021 ).

Negotiation and bargaining are common terms for discussions aimed at reaching agreement in interdependent situations, that is, in situations where parties need each other in order to reach their goals. While both terms are often used interchangeably, Lewicki et al. ( 2021 ) distinguish between distributive bargaining and integrative negotiation. Distributive refers to situations where a fixed amount of a resource (e.g., money or time) is divided, so that one party’s gains are the other party’s losses. In such win–lose situations, like haggling over the price of a bicycle, bargainers usually take a competitive approach, trying to maximize their outcomes. Integrative refers to situations where the goals and objectives of both parties are not mutually exclusive or connected in a win–lose fashion. In such more complex situations that usually involve several issues (rather than the distribution of only one resource), interdependent parties try to find mutually acceptable solutions and may even search for win–win solutions, that is, they cooperate to create a better deal for both parties (Lewicki et al., 2021 ).

The distinction between bargaining and negotiation reflects the research tradition, where bargaining has largely been investigated from an economic perspective, focusing on the dilemma between immediate self-interest and benefit to a larger collective. Negotiation has mostly been investigated from the perspective of social psychology, organizational behavior, management, and communication science and has mainly focused on the effect on, and behavior and cognition of people in richer social situations.

Research Paradigms

Negotiation research has applied various paradigms. Game-theoretic approaches, such as the Prisoners’ Dilemma and related matrix games, in which simultaneous choices together influence two parties’ outcomes, explore how people handle the conflict between immediate self-interest and longer-term collective interests (see Van Lange, Joireman, Parks, & Van Dijk, 2013 , for a review). A paradigm to investigate behavior in purely distributive settings is the Ultimatum Bargaining Game (Güth, Schmittberger, & Schwarze, 1982 ). It models the end phase of a negotiation: one player offers a division of a certain resource (e.g., €100 split 50–50), and the other player can either accept, in which case the offer is carried out, or reject, in which case both players get nothing. Studies in ultimatum bargaining have consistently shown that even in distributive one-shot interactions, bargainers not only try and maximize their own outcomes, but are also driven by other-regarding preference, can reject unfair offers (Güth & Kocher, 2014 ), are concerned about being and appearing fair (Van Dijk, De Cremer, & Handgraaf, 2004 ), and are affected by their own and a counterpart’s emotions (Lelieveld, Van Dijk, Van Beest, & Van Kleef, 2012 ).

While ultimatum bargaining is a context-free simulation of a distributive negotiation, integrative negotiation has predominantly been studied in richer contexts that simulate real-life decision-making. Research has largely relied on negotiation simulations to identify and analyze participants’ behaviors and measured economic outcomes (Thompson, 1990 ). Field studies on negotiation behavior have been conducted to a much smaller extent (Sharma, Bottom, & Elfenbein, 2013 ).

The remainder of this article will first describe the strategy and planning for negotiations, and the behavior and outcomes of negotiations. It will then cover research on factors that affect behavior and outcome in integrative negotiation, starting with intrapersonal factors, such as cognitions and emotions. Then aspects of the social context, such as gender, power, culture, and group constellations will be covered, before moving on to aspects of the situational context, such as time, communication media, and conflict issues, and concluding with some emerging lines of research.

Negotiation Preparation and Goals

The goal of negotiations.

The goal of negotiations may be deal-making or dispute resolution. Before entering the actual negotiation, well-prepared negotiators define the goals they want to achieve and the key issues they need to address in order to achieve these goals (Lewicki et al., 2021 ). Deal-making (e.g., a student selling his bike) involves two or more parties who have some common goals (e.g., transferring ownership of the bike from the seller to the buyer) and some incompatible goals (receiving a high price vs. paying a low price), and try and negotiate an agreement that is better for both than the status quo (the seller keeping the bike) or any alternative agreements with third parties (e.g., selling the bike to someone else or buying a different bike). Negotiation with the aim of dispute resolution (e.g., a student complaining about the noise a flatmate makes) occurs when parties who are dependent on each other (e.g., because they share a flat) realize that they are blocking each other’s goal attainment (preparing for an exam vs. listening to punk rock) and negotiate what can be done to solve the problem.

Preparing for Negotiations

Negotiators are advised to define their alternatives, targets, and limits, and to prepare an opening offer (Lewicki et al., 2021 ). Figure 1 shows the key points in the example of a student selling his bike to another student. The target point is the point at which each negotiator aspires to reach a settlement. For example, the seller hopes to sell his bike for €280, and the buyer hopes to buy it for €190. By making opening offers beyond their targets, negotiators create leeway for concessions while pursuing their goal. In the bike example, the seller has prepared an opening offer (e.g., an asking price) of €320, while the buyer planned to start the negotiation by offering to pay €150. Well-prepared negotiators define their limits before entering a negotiation by setting a resistance point, that is, the price below which a settlement is not acceptable (Lewicki et al., 2021 ). If, for example, the seller would accept any price above €200 and the buyer is willing to pay up to €280, it is likely that they settle on a price somewhere in this range. This zone between the two parties’ resistance points is called zone of potential agreements (ZOPA; Lewicki et al., 2021 ).

Figure 1. Overview of Key Points in Negotiation Preparation (Example).

Well-prepared negotiators are aware of the alternative they have to reaching a deal in the upcoming negotiation, in particular of their best alternative to a negotiated agreement (BATNA; Fisher et al., 2012 ). As the quality of a negotiator’s BATNA defines their need to reach an agreement, and thus their dependency on their counterpart, attractive BATNAs increase a negotiator’s power.

Deal-making and dispute resolution differ in the way parties are dependent on each other: in deal-making, both parties can have independent alternatives that they can unilaterally decide to turn to instead of reaching a deal (the buyer may find a different seller, and the seller might find another potential buyer). Disputes that occur between parties who share a common fate, like flatmates, parents of a child, co-owners of a company, or different ethnic or religious groups living on the same territory, can only be solved by the parties working together. The alternative to not solving a dispute for both disputants therefore is conflict escalation (e.g., sabotaging the stereo installation), a victory for one (and a grudge for the other) or a stalemate in which neither party is willing to abandon their position. These alternatives usually do not last or they damage the relationship between the parties.

Negotiation Behavior and Outcomes

Negotiation is communication. Parties communicate either directly, or through agents, and exchange offers and counteroffers, usually alongside arguments, questions, proposals, cooperative statements, commitments, threats, and so on. How people behave in negotiations is influenced by their preferred negotiation style. The Dual Concern Model (Blake & Mouton, 1964 ; Pruitt & Carnevale, 1993 ; Rubin, Pruitt, & Kim, 1994 ) describes how two types of concerns jointly determine negotiation styles. These two concerns, which can both range in intensity from low (i.e., indifference) to high, are the concern about a party’s own outcome and the concern about the other’s outcome, as displayed in Figure 2 . Importantly, the model does not postulate concern about a party’s own interests (also called concern for self or self-interest) and concern about the other’s outcomes (also called concern for other or cooperativeness) as opposite ends of one scale, but rather as two dimensions that can vary independently.

Figure 2. Dual-Concern Model.

Parties with a low concern for self and for other will probably be avoiding negotiations, leaving the other party without an agreement. Parties with a high concern for self and a low concern for other are likely to use forcing behaviors, while aiming to achieve the own goals by imposing a solution onto the other. Forcing (also called contending), like using threats or other forms of pressure, is detrimental to the relationship with the other party, and can lead parties into a conflict spiral, especially when they are similarly powerful (Rubin et al., 1994 ).

Parties with a low concern for self and a high concern for other are likely to engage in yielding . Yielding (also called accommodating), like making large concessions or accepting the other party’s demands, is often the strategy of parties who feel weaker than their counterpart or have a strong need for harmony. This can lead into a dynamic of exploitation. It is less effective when negotiating important issues, since yielding on important issues will leave the yielding party dissatisfied with the outcome. Parties with an intermediate concern about both parties’ outcomes are likely to use compromising , a “meet-in-the-middle” approach often considered a democratic and fair way of solving conflicts between mutually exclusive goals. Parties who compromise, however, might settle for a simple solution and overlook more creative solutions (Pruitt & Carnevale, 1993 ).

The negotiation styles displayed in Figure 2 , on the diagonal from yielding via compromising to forcing, entail distributive behavior. Distributive behavior aims to distribute the value of a deal in a win–lose fashion—one’s losses are the other’s gains. These are the behavior that bargainers engage in during positional bargaining—each side takes a position, argues for it, and might make concessions in order to move toward a compromise (Fisher et al., 2012 ). The negotiation style problem-solving, which is located beyond this distributive diagonal, aims at reaching win–win agreements. Instead of focusing on their positions, parties with a high concern for self and for other may focus on their interests. Interests are the underlying causes or reasons why negotiators take a certain position (Fisher et al., 2012 ). Engaging in integrative problem-solving behavior, negotiators try to find solutions that integrate both parties’ interests and are thus better for both parties than a simple compromise would be (see the article “ Conflict Management ” for a more elaborate description of the dual concern model).

Differentiation before Integration

Negotiations often follow a differentiation-before-integration pattern in which negotiating parties start with distributive, forcing behavior, such as threatening the other party or fiercely arguing for their own interests. Only after realizing that this competitive behavior does not bring them any closer to an agreement, for example because the other party does the same, they tend to switch to more integrative negotiation and become willing to look for mutually satisfactory agreements (Harinck & De Dreu, 2004 ; Olekalns & Smith, 2005 ; Walton & McKersie, 1965 ). In lab studies, such switches from competitive to cooperative negotiation often occur after temporary impasses (Harinck & De Dreu, 2004 )—moments in a negotiation in which parties take a time-out before having reached an agreement. In field studies, such switches have been described as “ripe moments” (Zartman, 1991 ) or “turning points” (Druckman, 2001 ; Druckman & Olekalns, 2011 ).

Outcomes of Negotiations

Outcomes of negotiations are either an impasse when no agreement is reached or an agreement that can be either distributive (win–lose) or integrative (win–win). Outcomes can be measured as objective or economic outcomes—such as money or points—and as subjective outcomes—such as satisfaction with the outcome or process and willingness to interact in the future (Curhan, Elfenbein, & Kilduff, 2009 ). Distributive agreements are those that divide some fixed resources between parties in a win–lose way—one party’s gains are the other party’s losses. An example would be a situation in which a buyer and seller are negotiating only about the price of a bike. Win–lose does not necessarily imply victory of one party over the other—a simple compromise (50–50) where parties meet in the middle of their initial demands is an example of a distributive agreement as well. Distributive negotiation styles are likely to lead to impasses when parties match their forcing behavior, or to distributive agreements when one party yields to the forcing of the other or when both decide to compromise and “meet in the middle.”

Integrative agreements are those that divide an expanded set of resources and thereby increase the benefit for both negotiators. Contrary to distributive bargaining, which is dominated by value-claiming strategies, integrative negotiation offers the possibility to create value, that is, to find solutions that improve the outcomes to both parties (Lewicki et al., 2021 ). A key activity in integrative negotiation is to generate alternative solutions to the problem at hand. One way to generate alternative solutions is by adding resources and negotiating about more than initially planned, thereby making a deal more attractive to both parties. Figuratively, negotiators expand the pie before they divide it. For example, the seller of a bicycle might add a good bicycle lock that he does not need any more, thereby making a better deal selling his bike and lock, while the buyer gets a good lock for his new bike and in total pays less than he would have paid if he had to buy a new lock in a shop.

Another way to generate alternative solutions is by discussing multiple issues rather than single issues, and by determining which issues are more and less important. For example, the seller of the bicycle might be a returning exchange student who cannot take the bike to his home country, but he needs to use it until the final days of his stay. By negotiating the price and delivery date, buyer and seller may integrate the seller’s preference for a late delivery with the buyer’s preference for a lower price. Integrative negotiation styles can lead to integrative agreements; if negotiators trust each other, exchange information, and gain an accurate understanding of their preferences and priorities, they might detect common interests (Rubin et al., 1994 ) and mutually beneficial trade-offs across topics that vary in importance (Ritov & Moran, 2008 ), so-called logrolling (Thompson & Hastie, 1990 ). Parties can also reach integrative agreements through an implicit way of exchanging information, for example by proposing multiple equivalent simultaneous offers (MESOs; Leonardelli, Gu, McRuer, Medvec, & Galinsky, 2019 ) and letting the other side choose which offers they prefer. For example, knowing that a rental bike would cost €50 a week, the seller may propose two equally attractive offers—selling the bike immediately for €300, or selling it in one week for €250. The prospective buyer, provided he has little urgency, might choose the latter option, thereby creating value from the different priorities that the two parties have.

An important ability of negotiators is perspective-taking, the cognitive capacity to consider the world from another individual’s viewpoint (Galinsky & Mussweiler, 2001 ; Trötschel, Hüffmeier, Loschelder, Schwartz, & Gollwitzer, 2011 ). Perspective-taking helps negotiators detect logrolling opportunities and thereby exploit the integrative potential of a negotiation situation (Trötschel et al., 2011 ).

Cognitions (how people think about a situation) influence negotiation behaviors and outcomes. Cognitions have been the focus of the behavioral decision perspective on negotiations that was dominant in the 1980s and 1990s (for an overview, see Bazerman, Curhan, Moore, & Valley, 2000 ). Two of the most prominent biases are fixed-pie perceptions and anchoring.

Fixed-Pie Perception

A fixed-pie perception is the common assumption that the interests of the parties are diametrically opposed such that “my gain is your loss” (Thompson & Hastie, 1990 ). This idea is related to the view that negotiation is a purely distributive contest in dividing a fixed amount of resources in which the winner claims a larger share than the loser. When both parties have a fixed-pie perception, they are unlikely to notice that their priorities may differ and might overlook profitable opportunities for a mutually beneficial exchange of concessions (logrolling; as described in the section “ Outcomes of Negotiations ”).

Anchoring is the tendency to rely on a first number when making a judgment. For example, the interested buyer might offer a higher price if, immediately before negotiating the price of the second-hand bike, he saw an ad for a bike costing €1,500, than if he saw a bike offered for €100. The offer made for the second-hand bike is thus influenced (anchored) by prior information. This bias is related to the first-offer effect. In negotiations, the first offer functions as an anchor point at which the negotiation starts and a negotiation agreement is often in favor of the first party that proposes a concrete number (Galinsky & Mussweiler, 2001 ; Loschelder, Trötschel, Swaab, Friese, & Galinsky, 2016 ).

Emotions (how people feel about a situation) and the expression thereof have a profound influence on negotiation processes and outcomes. The effects of emotions on the negotiation process can be intrapersonal—a person’s mood or emotion influences his or her own behavior. These effects can also be interpersonal—one person who expresses his or her emotions affects another person’s behavior (Van Kleef, Van Dijk, Steinel, Harinck, & Van Beest, 2008 ).

Intrapersonal Effects of Emotions

The intrapersonal effects of emotions are straightforward. Negotiators who are in a bad mood, or who feel angry or disappointed, are more likely to engage in forcing behavior and less likely to accommodate the other party. On the other hand, negotiators who are in a good mood or feel happy are more likely to be lenient negotiation partners who are willing to make a deal (Allred, Mallozzi, Matsui, & Raia, 1997 ; Friedman et al., 2004 ; Kopelman, Rosette, & Thompson, 2006 ; Van Kleef & De Dreu, 2010 ; Van Kleef, De Dreu, & Manstead, 2004 ).

Interpersonal Effects of Emotions

The interpersonal effects of emotions in negotiations are summarized by the Emotions-As-Social-Information Model (Van Kleef, 2009 ), which proposes that a negotiator’s emotions affect the behavior of their counterparts via two distinct processes. Emotions trigger inferential processes and affective reactions in the targets of those emotions. The inferential process means that emotions give information about the aspirations of a party—an angry reaction of a counterpart on a proposal signals that the counterpart has set ambitious limits. As a result, an angry reaction by party A often triggers a yielding response by party B, in order to satisfy party A and reach an agreement (Sinaceur & Tiedens, 2006 ; Van Kleef et al., 2004 ). A happy reaction by party A, on the other hand, might indicate the proposal is near target point of party A, and party B may conclude that no further concessions are required in order to reach an agreement.

Emotions might also trigger an affective reaction in the receiver; an expression of anger of party A is likely to engender an angry reaction by party B in return, whereas a more happy reaction will trigger a happier response. In general, the interpersonal effect of anger is exemplified by the finding that negotiators who express anger will get a yielding response from their counterpart, but only when the other party is willing and able to take the emotions of the angry party into account (Sinaceur & Tiedens, 2006 ; Van Kleef et al., 2004 ). On the other hand, an expression of happiness is met with a more competitive or less yielding response. Expressing anger in negotiations can backfire, however (Van Kleef et al., 2008 ). Anger directed at the person, rather than at a proposal, is likely to lead to retaliation rather than concessions (Steinel, Van Kleef, & Harinck, 2008 ), and the same effect occurs for angry expressions in value-laden conflict (Harinck & Van Kleef, 2012 ); people may overtly concede to a counterpart who expresses anger, but they might subsequently retaliate covertly (Wang, Northcraft, & Van Kleef, 2012 ). Similarly, expressing anger helps powerful negotiators who may receive a conciliatory response, but harms powerless parties, who are more likely to receive an angry, non-conciliatory response (Overbeck, Neale, & Govan, 2010 ; Van Dijk, Van Kleef, Steinel, & Van Beest, 2008 ). Also, fake expressions of anger aimed at trying to get the other party to concede are more likely to lead to intransigence rather than to conciliatory behavior in the receiving party, due to reduced trust (Campagna, Mislin, Kong, & Bottom, 2016 ; Côté, Hideg, & Van Kleef, 2013 ).

The cognitions and emotions of negotiation parties show that negotiators are humans; they think, make mistakes, and feel. In fact, for many people negotiations can be quite stressful due to either their thoughts or their feelings about the negotiation. The next section, “ Gender ,” will address situational characteristics that influence negotiation processes, behaviors, and outcomes, focusing on three major situational factors—the gender composition of the negotiating dyad, the power positions of the dyad members, and the cultural environment in which negotiations take place.

Gender differences can arise in negotiation, showing a general advantage for male negotiators over female negotiators. These differences tend to disappear, however, when negotiators are more experienced, when the range of potential agreements is known, or when they negotiate for someone else (Mazei et al., 2015 ). Gender differences in negotiation can largely be explained by stereotypical thinking. The stereotypical ideas of an effective negotiator—strong, dominant, assertive, and rational—tend to align with stereotypical male characteristics, whereas the stereotypical ideas about an ineffective negotiator—weak, submissive, accommodating, and emotional—tend to align with stereotypical female characteristics, suggesting that male negotiators are more effective than female negotiators (Bowles, 2012 ; Kray & Thompson, 2005 ).

These stereotypical ideas can play a role in negotiations when negotiators use them to figure out how to behave and when they want to predict how the other party is likely to behave (Bowles, 2012 ; Mazei et al., 2015 ). In general, male negotiators are expected to be competitive, whereas female negotiators are expected to be more cooperative. For example, people are likely to make lower offers to women than to men and expect women to be more easily satisfied with the offers they receive (Ayres & Siegelman, 1995 ; Kray, Locke, & Van Zant, 2012 ; Solnick & Schweitzer, 1999 ).

Stereotype Threat

Stereotype threat is an important cause for the lower negotiation outcomes achieved by female than by male negotiators (Kray, Galinsky, & Thompson, 2002 ; Kray, Thompson, & Galinsky, 2001 ). People experience a stereotype threat when they feel their performance is evaluated on a task in a domain for which they are aware of negative stereotypes about their group’s abilities (Derks, Scheepers, Van Laar, & Ellemers, 2011 ). For example, female participants who are evaluated on a math test or in a negotiation might experience stereotype threat, due to the stereotypical belief that women are bad at math or in negotiation. Under conditions in which the stereotype threat is neutralized by presenting the negotiation as a learning tool rather than as an assessment tool, or when female characteristics are linked to negotiation success, gender differences diminish or disappear (Kray et al., 2001 , 2002 ). Gender differences also disappear when people negotiate on behalf of another person or party (Amanatullah & Morris, 2010 ). In that situation, the female stereotypes of caring for others and the negotiation aim align, and male and female negotiators perform equally well.

Stereotype Reactance

Several remedies mitigate this potential disadvantage for female negotiators. First, awareness of stereotype threat can reduce its effects by stereotype reactance . In a study using typical math tests, gender differences disappeared when the test was presented as a problem-solving task rather than a math test, and also when participants received additional information explaining how stereotype threat can interfere with women’s performance on a math test (Johns, Schmader, & Martens, 2005 ). As such, informing female negotiators that a negotiation might trigger a stereotype threat that might interfere with their performance can help neutralize the stereotype threat and its effects.

Backlash is the negative reaction that female negotiators face when they engage in gender-incongruent competitive negotiation behavior (Kulik & Olekalns, 2012 ). Women can prevent expectancy violations and thus minimize the likelihood of backlash by giving external attributions for competitive behaviors (anticipatory excuses or justifications, such as “my mentor advised me to . . .” or “my association has released a salary survey, and my salary seems to be below average . . .”) or by stressing gender-normative behavior, like using inclusive language (“I am sure we can find a mutually satisfactory agreement”), or influence tactics that indicate warmth and caring (“can you help me to . . .”; Kulik & Olekalns, 2012 ).

Finally, gender differences tend to diminish when clear instructions to negotiate signal that behaving competitively is not counter-normative. At the individual level, for instance, gender differences disappear when people need to negotiate on behalf of others, a case in point when negotiating is something that a person is supposed to do (Bowles, Babcock, & McGinn, 2005 ). At a higher level, organizations could, for example, be more transparent about what can or cannot be negotiated, the so-called zones of negotiability (Kulik & Olekalns, 2012 ), specifying what terms of employment are open for discussion (Bowles, 2012 ). The bottom line seems to be that normalizing negotiations and negotiating behavior will diminish gender differences.

A general definition of power is the ability to control one’s own and others’ resources and outcomes (Keltner, Gruenfeld, & Anderson, 2003 ). In negotiation, power is negatively related to dependency: the more powerful party needs the negotiation to a lesser extent than the less powerful party in order to achieve certain outcomes or to satisfy certain needs. Based upon this idea, power in negotiation research is most often operationalized by giving parties a good or a bad BATNA (Giebels, De Dreu, & Van de Vliert, 2000 ; Magee, Galinsky, & Gruenfeld, 2007 ; Mannix & Neale, 1993 ; Wong & Howard, 2017 , as described in the section “ Negotiation Preparation and Goals ”). A good BATNA can be a good alternative offer by another party (Magee et al., 2007 ), the existence of an alternative negotiation party (Giebels et al., 2000 ), or the existence of several alternative negotiation parties (Mannix & Neale, 1993 ). A good BATNA leads to more power in the negotiation; negotiators with a good BATNA are less dependent on the negotiation because they can opt for the alternative to reach a beneficial outcome. Other manipulations of power are role instructions (e.g., boss vs. employee; De Dreu & Van Kleef, 2004 ), a power priming writing task (Magee et al., 2007 ), or knowledge about the BATNA (Wong & Howard, 2017 ).

Ample research shows that equal power between negotiation parties—with both parties having comparable BATNAs—generally leads to more integrative agreements than unequal power between negotiation parties (Giebels et al., 2000 ; Mannix & Neale, 1993 ; Wong & Howard, 2017 ). Other research, however, shows that parties who differ in power achieve better collective outcomes (Pinkley, Neale, & Bennett, 1994 ; Wei & Luo, 2012 ). Depending on circumstances, both power equality and power differences can be harmful. Power equality decreases performance if it leads to power struggles (Greer & Van Kleef, 2010 ), while power differences decrease performance when power disparity is not aligned with task competence (Tarakci, Greer, & Groenen, 2016 ), or when individualistically motivated power holders exploit weaker counterparts (Giebels et al., 2000 ; Van Tol & Steinel, 2020 ). Furthermore, it seems that it is not the asymmetrical BATNA situation per se, but the knowledge about BATNA asymmetry that drives the lower joint outcomes in unequal power situations. By knowing the power advantage, the more the powerful negotiator tends to focus on value claiming, which leads to more judgment errors about the other party, impeding their information sharing and in the end resulting in lower joint outcomes (Wong & Howard, 2017 ). These findings are supported by earlier research showing that the party who feels or is most powerful in the negotiation, is also more likely to engage in or initiate negotiations, make the first offer (leading to more favorable outcomes for that party), and claim a larger share of the outcomes (Magee et al., 2007 ; Pinkley et al., 1994 ).

Interestingly, having no BATNA seems to be more beneficial than having a weak BATNA, because weak BATNAs may function as anchors, influencing negotiators to make less ambitious first offers than those negotiators who have no BATNA at all, who in turn are not influenced by this kind of low anchor and feel more free to make a relatively high first offer (Schaerer, Swaab, & Galinsky, 2015 ).

Culture is the unique character of a social group (Brett, 2000 ), including cultural values about what is important and cultural norms about how to behave (Aslani et al., 2016 ; Brett, 2000 , 2018 ; Lytle, Brett, Barsness, Tinsley, & Janssens, 1995 ). Negotiation research concerning culture can be distinguished as intra cultural negotiation research or inter cultural negotiation research (Gelfand & Brett, 2004 ; Gunia, Brett, & Gelfand, 2016 ; Liu, Friedman, Barry, Gelfand, & Zhang, 2012 ). Intracultural research focuses on negotiations between parties from the same culture, and compares negotiations within one culture to negotiations within another culture—a comparison of French–French negotiations versus U.S.–U.S. negotiations, for example. Intercultural negotiation research focuses on negotiations between parties from different cultures, such as French–U.S. negotiations. Although culture can be defined as the unique character of a social group, most negotiation research concerning culture focuses on different nationalities rather than on specific social groups within or between nations.

Studies on the effects of culture on negotiation allow general assumptions on how specific cultural backgrounds affect negotiators’ behavior. However, not everybody adheres to their cultural characteristics to the same extent, and variations within cultures are large, therefore predictions about individual negotiators require caution (Brett, 2000 ).

Cultural differences in how people exchange information and how they deal with power are relevant for negotiation processes and outcomes (Hofstede, 2011 ; Torelli & Shavitt, 2010 ). Most intra- and intercultural negotiation research focuses on differences concerning information exchange and/or influence and power tactics (Adair et al., 2004 ; Brett & Okumura, 1998 ). Information can be shared directly by giving or asking information about preferences and priorities, as in the United States, or indirectly, by proposals and counterproposals, as in Asian countries. The reactions to proposals and the proposals themselves can also give information about a party’s preferences and priorities (Brett, 2000 ; Gunia et al., 2016 ). Both types of information sharing can lead to integrative outcomes.

Research has mainly compared Western (mostly Northern American negotiators) to East Asian cultures (e.g., Chinese or Japanese negotiators; Adair et al., 2004 ; Brett & Okumura, 1998 ; Tinsley, 1998 ; Tinsley & Pillutla, 1998 ). These cultures differ on several dimensions, with the United States being more individualist, low context, and egalitarian, and East Asian cultures generally being more collectivistic, high context, and hierarchical (Adair et al., 2004 ). These cultural differences have several consequences. For example, negotiators from low-context cultures in which communication is explicit and direct are more likely to use direct rather than indirect information sharing. Also, parties from more egalitarian cultures might pay less attention to power or status differences between the negotiating parties than counterparts from more hierarchical societies. Higher-status negotiators from these societies may interpret this as a lack of respect and react by using their power or competitive strategies.

From the 2010s, the cultural logic approach (Leung & Cohen, 2011 ) has been introduced into the field of negotiations (Aslani et al., 2016 ; Brett, 2018 ; Gunia et al., 2016 ; Shafa, Harinck, Ellemers, & Beersma, 2015 ). This approach distinguishes three different cultures: dignity, honor, and face cultures. In dignity cultures every person has an equal amount of inherent worth that does not depend on the opinions of others. Most Western societies are dignity cultures. In honor cultures, on the other hand, a person’s worth depends on the extent to which the person adheres to the honor code in that person’s own eyes and in the eyes of others. Honor cultures exist in the Middle East and in the southern United States. And finally, in face cultures there are stable hierarchies and people have face as long as they fulfill their duties and obligations accompanying their position in the hierarchy. Face cultures are found in East Asia (Leung & Cohen, 2011 ). The first results using this categorization show that, in intracultural negotiations, parties in dignity cultures use more (direct) information sharing and less competitive influencing behaviors compared to honor and face cultures. Also, dignity cultures are more likely to reach win–win agreements, and to reach a more equal division of outcomes between the parties compared to honor and face cultures (Aslani et al., 2016 ).

Figure 3 displays a model of intercultural negotiation (Brett, 2000 ). It posits that cultural values influence parties’ interests, preferences, and priorities. As such, different cultural values can determine the integrative potential in the negotiation and whether and where profitable trade-offs are possible. On the other hand, cultural norms influence parties’ negotiation behaviors and strategies, so combinations of different cultures can lead to specific interactional patterns. Both the existence of different preferences and priorities and the interaction pattern influence the final outcomes of the intercultural negotiation. Cultural intelligence, defined as a person’s capability to successfully adapt to new cultural settings, has been shown to increase a negotiator’s effectiveness in intercultural negotiations (Imai & Gelfand, 2010 ).

Figure 3. How Culture Affects Negotiation.

Negotiations within and between Groups

Much of the empirical laboratory research into negotiation processes and outcome has investigated a basic situation in which two parties, both representing their own interests, negotiate with each other. Some studies have investigated situations that are more socially complex, for example with the conflict being between groups rather than individuals (i.e., intergroup negotiation), sometimes with individuals representing their constituent group (i.e., representative negotiation) or with several negotiators representing each side (i.e., team negotiation), or with negotiations involving more than two parties (i.e., multiparty negotiation). Some 21st-century studies have shed light on the increased social and procedural complexities in these negotiation settings.

Intergroup Negotiations

Intergroup negotiations are typically conducted by representatives (Walton & McKersie, 1965 )—negotiators who represent the group, pursuing not just their own personal interests but also the interests of their constituents. Representatives often negotiate more competitively than people who negotiate on their own behalf, as they tend to think that their constituency favors a competitive approach (Benton & Druckman, 1974 ). The extent to which representatives stick to the group norm (or what they think the groups wants) depends on their need to secure group membership. Representatives who occupy marginal positions in attractive groups seek to demonstrate their belongingness to the group, and they therefore behave more competitively toward an opposing player than representatives who hold central positions in their group (Van Kleef, Steinel, Van Knippenberg, Hogg, & Moffitt, 2007 ). Similarly, representatives with an insecure position in their group follow the group norm more strictly—the more so the higher their dispositional need to belong to the group (Steinel et al., 2010 ). Group norms, however, are not always clear. Constituencies may consist of different individuals—some are hawks, preferring a competitive stance toward the opposing group, while others are doves, favoring cooperation with the opponents. The attention-grabbing power of hawkish messages renders even a minority of hawks in a constituency more influential than doves (Aaldering & De Dreu, 2012 ; Steinel, De Dreu, Ouwehand, & Ramirez-Marin, 2008 ). Another way for constituencies to influence group negotiations is by selecting their representative, a choice that groups make depending on the purpose of the negotiation. When negotiations are identity-related (e.g., about moral issues), groups favor representatives who represent their group norms, or are more extreme than their own group, and as distant as possible from the opposing group. When negotiation are instrumental (i.e., when attaining a favorable outcome is central), however, groups prefer negotiators who deviate from the group norms in a way that brings them closer to the norms that the opposing group holds (Teixeira, Demoulin, & Yzerbyt, 2010 ).

Multiparty Negotiations

Multiparty negotiations differ from interactions between two negotiators in several respects. As every party brings goals, interests, and strategies to the negotiation table, group negotiations are more demanding on information-processing capacities (Beersma & De Dreu, 2002 ). Furthermore, team negotiations differ from dyadic negotiations, because they occur in a social environment similar to group decision-making, characterized by increased social complexity. Group dynamics depend largely on the goals that individual group members pursue—does everyone try to maximize their individual outcomes, or does the group strive to maximize collective outcomes? Groups which pursue a common goal reach more integrative agreements because they trust each other more and exchange more information than teams of people who pursue their individual goals (Weingart, Bennett, & Brett, 1993 ). Finally, the increased number of negotiators results in procedural and strategic complexity. A way to deal with these complexities is by installing decision rules that specify how to transform individual judgments into a group judgment. Under unanimity rule, every group member can use their veto power to make sure that their interests are recognized in an agreement. Under majority rule, however, team members whose interests are aligned can form a coalition and neglect the needs of minority members with opposed preferences, which is particularly likely and harmful to the collective outcome when group members pursue their individual goals rather than pursuing a collective goal (Beersma & De Dreu, 2002 ).

Team Negotiation

Team negotiation becomes increasingly complex when team members have different preferences and priorities on some of the conflict issues. Subgroup formation can occur and reduce the groups’ ability to implement beneficial trade-offs, if groups in team negotiations are not unitary teams where all members share the same preferences, but instead some team members have preferences that align better with the preferences of (some members of) the opposing group (Halevy, 2008 ). Subgroup conflict can also have positive effects, as it challenges fixed-pie perceptions and thus increases team members’ motivation to form an accurate understanding of the situation (Halevy, 2008 ).

Motivated Information Processing

Social motives.

Several of the studies mentioned in the section “ Multiparty Negotiations ” relate to one of the strongest determinants of negotiation processes and outcome— social motives (e.g., Beersma & De Dreu, 2002 , De Dreu, Nijstad, & Van Knippenberg, 2008 ; Weingart et al., 1993 ). Social motives are preferences for certain distributions of value between oneself and others, which can be rooted in a person’s character (social value orientations; Van Lange, Otten, De Bruin, & Joireman, 1997 ) or engendered externally. A bonus system based on individual performance, for example, would give rise to individualistic motivation, while a bonus system that rewards the collective performance of a work team would spur more prosocial motivation. Pro-self negotiators aim to maximize their individual outcomes and tend to see negotiations as competitive interactions in which power and individual success are important. Prosocial negotiators, on the other hand, strive for equality and high collective gains, and tend to see negotiation as a cooperative endeavor in which fairness and morality are central (De Dreu et al., 2008 ).

Epistemic Motivation

The Motivated Information-Processing in Groups Model (De Dreu et al., 2008 ) states that win–win agreements are more likely when negotiators are prosocially motivated, because this leads to more trust, information exchange, and problem-solving behavior. Importantly, apart from a prosocial motivation, integrative agreements also require a high epistemic motivation , that is, the desire to form an accurate understanding of the situation. Negotiators with a high epistemic motivation make use of the information they exchange and find options to create value, for example by exchanging mutually beneficial concessions. Negotiators with a low epistemic motivation make suboptimal compromises instead. Epistemic motivation is fostered, for example, when negotiators are process accountable—the need to explain or justify their behavior motivates them to think carefully. Epistemic motivation is reduced, for example, when time pressure makes people prefer rules of thumb and other mental shortcuts over a careful appraisal of the available information.

Time Pressure

Time pressure can be beneficial and detrimental to negotiation performance. On the one hand, time pressure impairs negotiators’ decision-making, because it reduces epistemic motivation and leads to shallow information processing (De Dreu et al., 2008 ). Time pressure may also lead to impasses, when negotiators have insufficient time to craft mutually acceptable or even beneficial agreements. On the other hand, time pressure may also motivate negotiators to reach a deal quickly, increase their willingness to make concessions, help overcome positional bargaining, and increase negotiation efficiency (Moore, 2004 ).

Time pressure can be the result of time costs or of deadlines. Time costs are the costs of delaying an agreement, for example legal costs in a dispute or loss of income before a joint venture is agreed upon. Having higher time costs than one’s opponent (e.g., having a more expensive lawyer than the other party) is a weakness in negotiations, as the party with high time costs is more dependent on settling the conflict quickly, while the party with low time costs can afford to extend the negotiations and wait for the counterpart to concede.

Many negotiators misunderstand the implication of unilateral deadlines on the power balance between negotiators and see deadlines as a weakness, too: negotiators who have a deadline that their opponent is not aware of tend to keep this deadline secret, being afraid that they would otherwise reveal their weakness. Negotiators who learn about a counterpart’s deadline often try and stall the negotiation in an attempt to receive concessions. Unlike time costs, however, the deadline that one party has is a mutual constraint to both parties—if no deal is made before the deadline, both parties fall back on their BATNA. If both negotiators understand that a deadline is a mutual constraint, the time pressure resulting from the deadline can be beneficial, as negotiators need to work efficiently toward a deal (Moore, 2004 ).

Communication Media

As negotiating through e-mail or videoconferencing is becoming more and more common, the question of how communication media, and in particular the richness and synchrony of communication channels, affect negotiation processes and outcomes is key. The communication orientation model (Swaab, Galinsky, Medvec, & Diermeier, 2012 ) posits that the benefit of richer channels (i.e., those that offer sight and sound, as compared to only text, and synchronicity of communication rather than a delayed back-and-forth messaging) depends on the negotiators’ orientation to cooperate or not, such that richer channels increase the achievement of high-quality outcomes for negotiators with a neutral orientation. The richness of channels matters less for negotiators with a cooperative orientation. For negotiators with a non-cooperative orientation richer communication channels can even be detrimental.

An important side note to our knowledge of the effects of communication media in negotiation, however, is that technology has been changing rapidly since 2010 —with the invention of forward-facing cameras on smartphones and applications like Skype, negotiators nowadays are much more familiar with videoconferencing than the participants of earlier studies, on which most of our knowledge is based. It is reasonable to assume that the utility of any communication medium depends on the familiarity and comfort of the user (Parlamis & Geiger, 2015 ).

Conflict Issues

An important moderator of negotiation processes and conflict management is the conflict issue—what the conflict is about. Research on conflict issues generally distinguishes between resource-based conflict and value-based conflict (Druckman, Broome, & Korper, 1988 ; Druckman, Rozelle, & Zechmeister, 1977 ; Harinck & Ellemers, 2014 ; Harinck, De Dreu, & Van Vianen, 2000 ; Stoeckli & Tanner, 2014 ; Wade-Benzoni et al., 2002 ). Resource-based conflict concerns conflict about scarce resources such as time, money, or territory. Value-based conflict concerns conflict about norms, values, and personal opinions, such as political preferences or rules of behavioral conduct—what is morally good or bad, and what is (un)acceptable behavior? Although other types of conflict can be distinguished, such as power struggles, status conflict, or informational conflict (who is right concerning a factual issue?), most conflict issue research has focused on the two large categories of resource-based and value-based conflict.

Conflict issue matters for negotiators’ behaviors, cognitions, emotions, and perceptions, and for the outcomes negotiators achieve. For negotiation behaviors and outcomes, it is shown that value-based conflicts are harder to solve via negotiation and often lead to less than optimal agreements than resource-based conflicts (Harinck & De Dreu, 2004 ; Harinck et al., 2000 ; Pruitt & Carnevale, 1993 ; Wade-Benzoni et al., 2002 ). While scarce resources can be divided by the give and take of traditional negotiation, people hesitate to give in on one topic in order to gain on another topic when the conflict concerns values. For example, pro-environmentalists are not going to agree on oil drilling in Alaska in exchange for a boycott on oil drilling in a Navajo reserve. Those “taboo trade-offs”—trading off values either against other values, or for money, such as selling a child—raise moral outrage, and are considered unacceptable (Tetlock, Kristel, Elson, Green, & Lerner, 2000 ).

In several studies, negotiations between participants assuming the role of attorneys were framed as value-based conflict (determining a penalty that serves justice) or resource-based conflict (determining a penalty that serves the personal position of the attorney). In resource-based conflicts, as compared to value-based conflicts, more trade-offs between topics (logrolling; as described in the section “ Outcomes of Negotiations ”) occurred and led to better negotiation agreements, including win–win agreements (Harinck & De Dreu, 2004 ; Harinck et al., 2000 ). Different types of conflict have been found to affect the degree of negotiators’ satisfaction with integrative agreements. In resource-based conflict, negotiators were more satisfied with win–win agreements obtained by trade-offs than with objectively worse 50–50 compromises. In value conflicts, however, negotiators were more satisfied with the 50–50 compromises than with the win–win agreements that entailed trade-offs. In value-based negotiation, people seem to prefer compromise agreements in which both parties have to give in rather than an objectively better agreement that would include a value trade-off (Stoeckli & Tanner, 2014 ).

The conflict patterns differ between resource- and value-based negotiations as well. In resource-based negotiations, parties often start with a strong fixed-pie perception (Thompson & Hastie, 1990 ) and a concomitant competitive stance. After a while, when they realize that they might need to negotiate with the other party in order to reach any agreement at all, they become more flexible and less competitive and start making concessions. In value-based negotiations on the other hand, people initially expect other people to share their ideas. Once they realize the other party does not, they expect opposition and perceive less common ground than people in resource-based negotiations (Harinck & De Dreu, 2004 ; Harinck et al., 2000 ), which results in a less cooperative approach. It matters whether negotiation situations are framed as resource- or value-based conflicts, because negotiators perceive less common ground between themselves and the other party, and consider agreements less likely in the value-based conflicts compared to the (same-topic) resource conflicts. Moreover, personal involvement and feelings of being threatened are stronger in value-based than resource-based conflicts (Kouzakova, Ellemers, Harinck, & Scheepers, 2012 ; Kouzakova, Harinck, Ellemers, & Scheepers, 2014 ).

Current Developments

Research in negotiation and bargaining is thriving not only in (social) psychology, but also in management and communication science and (experimental) economics, and is becoming interdisciplinary. Globalization and digitalization have connected people all over the world more than ever before. In order to handle conflict, solve urgent global problems (like climate change or migration), and create collaboration and business opportunities, our connected world requires an understanding of conflict within and across different cultures.

Interaction among Gender, Power, and Culture

More research into dignity, honor, and face cultures and into the interaction among power, gender, and culture is needed. Commendably, in the 2000s, more and more research investigating the interaction between gender, power, and culture has been conducted. Evidence has accumulated that gender differences can be power differences in disguise (Galinsky, 2018 ), power differences may play out very differently depending on the culture in which the negotiation takes place, and gender roles (including acceptable and unacceptable behaviors) may differ across cultures. There are some studies investigating combinations of power and gender (Hong & Van der Wijst, 2013 ; Nelson, Bronstein, Shacham, & Ben-Ari, 2015 ), power and culture (Kopelman, Hardin, Myers, & Tost, 2016 ), or gender and culture (Elgoibar, Munduate, Medina, & Euwema, 2014 ), but a more elaborate and systematic investigation of these combinations in intra- and intercultural negotiation research is needed in our currently increasingly diversifying societies, in which men and women from all over the world need to work, and thus negotiate, with each other.

Communication Processes

Other emerging topics of research relate to communication processes during conflict and negotiation, including silences (Jared Curhan, Yeri Cho, Teng Zhang, & Yu Yang, in Hart et al., 2019 ), or asking questions in negotiations, in particular the willingness to ask sensitive questions (Einav Hart & Eric VanEpps, in Hart et al., 2019 ) or the effect of deflecting direct questions. Deflecting a direct question that a person does not want to answer (“What did you earn in your latest job?”) with a counter-question (“Would you like to offer me a job then?”) has been found to be better for interpersonal and economic outcomes than refusing to answer the question or giving an evasive answer (Bitterly & Schweitzer, 2020 ). The use of humor in negotiations is also under investigation. Humor can decrease the credibility of a person’s statements or disclosures, which has implications as to when a person should or should not use humor in negotiations (Bitterly & Schweitzer, 2019 ).

Ethics and Deception

Ethical questions that arise in negotiation are mostly related to truth-telling and deception (Lewicki et al., 2021 ; Robinson, Lewicki & Donahue, 2000 ). Deception is the topic of a growing body of research. Earlier studies focused on the antecedents of deception and found that negotiators are more likely to deceive when stakes are high (Tenbrunsel, 1998 ), when they know that the other negotiator lacks information (Croson, Boles, & Murnighan, 2003 ), when they aim to maximize their individual rather than the collective gains (O’Connor & Carnevale, 1997 ), when they expect their counterpart to be competitive rather than cooperative (Steinel & De Dreu, 2004 ), or when the counterpart is a stranger rather than a friend (Schweitzer & Croson, 1999 ) or angry rather than happy (Van Dijk et al., 2008 ). Research focus is shifting toward processes and consequences of various types of deception, such as informational or emotional deception, and, depending on whether the deception is detected, its consequences for the deceiver, the target, and third parties (Gaspar, Methasani, & Schweitzer, 2019 ).

Neurobiological Processes

Neurobiological processes are also increasingly becoming a focus of research. Negotiation behavior and outcomes are influenced by hormones such as oxytocin (e.g., De Dreu et al., 2010 ) or cortisol (e.g., Akinola, Fridman, Mor, Morris, & Crum, 2016 ; De Dreu & Gross, 2019 ; Harinck, Kouzakova, Ellemers, & Scheepers, 2018 ). Increased cortisol levels can be beneficial for outcomes in salary negotiation, but only when people experience their higher levels of arousal (due to higher levels of cortisol) as beneficial; otherwise, they are detrimental (Akinola et al., 2016 ). Other research has focused on brain activity (e.g., Weiland, Hewig, Hecht, Mussel, & Miltner, 2012 ) and other physiological activity such as pupil dilatation (De Dreu & Gross, 2019 ). Until now, most of this research has been done in relatively content-free experimental game settings (De Dreu & Gross, 2019 ), but gradually similar measurements are getting introduced in more naturalistic negotiation experiments (Akinola et al., 2016 ; Harinck et al., 2018 ).

Personality effects are making a comeback on the research agenda. As experiments have revealed little or no effects of various aspects of personality on negotiation behavior, “many authors have reached the conclusion that simple individual differences offer limited potential for predicting negotiation outcomes” (Bazerman et al., 2000 , p. 281). In 2013 , this widely held irrelevance consensus was challenged by a meta-analysis that revealed that personality traits did predict various negotiation outcome measures (Sharma et al., 2013 ). For example, cognitive ability predicts negotiation outcomes, and extraversion and agreeableness predict subjective outcomes. The effects of personality factors on negotiation behavior and outcomes are stronger in field settings than in laboratory experiments, as in the latter case behavioral options are restricted due to the strong demand characteristics of the situation and a focus on short-term economic outcomes in interactions between unacquainted experimental participants. Personality is more likely to affect behavior in negotiation situations that are not affected by the clearly defined norms common to laboratory studies, suggesting that the irrelevance consensus was a result of limited data (Sharma et al., 2013 ). More research into negotiation in naturalistic settings will help us understand how personality and situational factors interact to predict negotiation and bargaining behavior. Brett’s ( 2000 ) model, presented in Figure 3 , with the terms “culture” replaced by “personality,” could serve as guiding framework for this re-emerging line of research.

Negotiation and bargaining are thriving research areas. The increasing globalization and concomitant societal developments steer research into new directions of culture and gender, while at the same time technological developments enable researchers to investigate negotiation behavior and communication in more advanced and sophisticated ways. The findings and advice that result from this research will help people across the world to deal effectively with their differences and enable them to create solutions and agreements that are profitable for all parties involved.

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What is integrative thinking, and how can it help with collaboration?

Start collaborating with Mural today

The method called Integrative Thinking, coined by Jennifer Riel and Roger Martin in their book Creating Great Choices , involves taking different ideas and examining the problem they are trying to solve, with the end goal of opening up to new thinking and innovation.

People tend to think about difficult decision making in the workplace as a matter of choosing from a preselected list of options, usually handed down to them from management.

👉  Learn more about digital collaboration from facilitation experts like Dan in the MURAL Community!  

What is Integrated Thinking?

Integrated Thinking reframes decision making by moving it away from the process of settling on a compromise, towards actively breaking a challenge or opportunity down into its core elements and reassembling them into a new option that doesn’t compromise. Integrated Thinking allows two opposing solutions to be combined into a stronger option through a carefully designed and structured process.

Here we are going to break down the process into simple steps. Our goal is to provide enough of an overview so you can lead your team through the Integrative Thinking framework in your ideation process.

Integrated Thinking can help your team

Exploring, remixing, and testing new methods of working encourages people to have the confidence to take risks and think expansively to yield more interesting outcomes. By adding tools and frameworks such as Integrative Thinking, you can close the gap between wanting to solve the problem and the practical action needed to make it happen.

How to run an Integrative Thinking workshop

You can break the over process into two main phases with four big steps. The first two steps are designed to seek understanding and sense-making of the challenge. The second two are used to generate new models.

Step 1: Articulate the models

Understand the problem and options, holding space to clarify the two different and/or opposing models/ideas you wish to explore more deeply.

Define the problem

If you haven’t already, create a Problem Statement. Get the sentiment, it is important that your team feels it needs solving. A problem statement should clearly articulate:

• Who is impacted (you can start quite broadly at this stage)?
• What is the problem, opportunity, need, insight, or challenge?
• Where is this happening (for context)?
• Why is it worth solving? The big “why,” then the why from a business and stakeholder point of view in regard to value creation.

Related: How to identify the right problem to solve

 Identify potential answers to the problem

Here we invite your team to brainstorm and come up with as many ideas as possible. Whether from experience, competitors, or original concepts inspired by knowledge and insights. As a group, select the two extreme and/or opposing models or ideas (if more abstract). By transforming a general problem into a two-sided dilemma you can explore the fundamental tension between them and discover the best information to generate possibilities.

To make a decision we suggest using dot voting. For those unfamiliar with dot voting, it involves sticky dots and people silently voting on what they feel has the most potential. With platforms like Mural this is part of the functionality.

🚀  Make the brainstorming process easier with these effective brainstorming techniques .

Convey the opposing ideas clearly 

Take the time to condense each idea down to a simple, jargon free, model. Think of these ideas being so clear that an external party would be able to enter your meeting and quickly understand what they are. These should be simple enough that people understand the essence of each model, the fundamental components . 

Step 2: Examine the models

Once we have articulated the models the next step is to link this to the people who are impacted most. Creating a stakeholder analysis is a critical component of any human-centered design process . Not only does this keep the group honest. It also takes the conversation away from the organizational and sometimes biased view of value creation. Ideally you would have customer insights or data to refer. Or you can use a simple Stakeholder Analysis 2×2 .

At this stage it is ok to be scrappy. Once you have some assumptions to test you can add more fidelity to your personas . You just want to get started. We suggest selecting a maximum of two people/cohorts. Your goal here is to focus on why each stakeholder might value the outcomes of each model. To do this as a group create a top five pro-pro list. To lead this discussion ask your group to consider:

• How each model works for each person, what is its Job To Be Done ?
• How do the stakeholders feel about the existing solutions, how do they cause joy and frustration?
• How do related outcomes impact stakeholders?

Once you have these stakeholder insights you will be ready to focus on how the models are similar and different, or where is the tension between them.

Determining what you most value from a model is a highly subjective task. Different people will value different aspects, this can help you determine benefits of each model because explaining why you value something can prompt deeper thinking and internal discovery. 

Related: Learn how to map your assumptions in Mural's guide to assumptions mapping .

Step 3: Explore the possibilities

After the models are defined and examined, the third stage signals a (big) shift to ideation. Here we use a structured process to remix and redesign with the goal of generating a new option(s). There are three approaches to achieve this. None are exclusive to Integrative Thinking. However, the power of the Integrative Thinking process is getting people to a mindset where they feel comfortable and confident to ideate with their team:

The Hidden Gem

‍ We create a new model using only a building block from each model. Here we refer to the insights previously captured to take a component from each of the models.

‍ The Double Down

‍ Where we take one model and add only one benefit from the other. 

Hot tip: Rather than take a view of which is the most favorable, we encourage you to consider which components from each of the models you’d be loath to give up!

The Decomposition

‍ Here we put the models together in a new way so that each model can be applied in whole to specific parts of the problem , e.g. how could they co-exist as part of a process? 

We suggest running through all of the approaches (The Hidden Gem, The Double Down, The Decomposition) until you have generated a number of possibilities. The point is to ask the question and see what comes of it as you never know where an idea could lead. 

Step 4: Assess the prototypes

The final stage is to test your prototype solution in order to discard or improve them. The simplest testing method is to share the ideas clearly with the people you included in the process — or if that fails —someone external to the group workshop. The goal is to learn if the new approach is a better experience, more effective solution, etc. Tests should be created to help you learn from the prototype (approach). Ensure you document all insights and present back to the team before deciding on the next steps.

There are three main outcomes you can expect from testing:

• Win: You have evidence to move from design into risk assessment and/or design implementation.
• A flawed success: You know you are on the right track, iterate and try again.
• An efficient failure: You get to fail fast and move on.

Note: This article originally appeared on Morespaceforlight

Related blog posts

How to Identify the Right Problems to Solve

How to create a stakeholder map [templates & examples]

How to Write Problem Statements You’ll Actually Use

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How to use reverse brainstorming with your team

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Integrative thinking: Step away from the vantage point

Korn Ferry shares how today's business leaders can use integrative thinking to balance competing priorities and create impact within their organization.

What you’ll learn

• What integrative thinking is and when to use it

3 steps to becoming an integrative thinker

• Why integrative thinking is crucial for today's Enterprise Leader

The state of leadership today

Company leaders today can't achieve their business goals at the flip of a switch—especially if those goals involve making changes from the status quo. They have to consider an array of implications: customers who demand constant reliability from their service, shareholders who will not tolerate a drop in profitability, and political stakeholders who must support legislation that helps move a project forward.

In today's landscape, these leaders have to employ integrative thinking to perform today and transform for tomorrow.

They need to have an appreciation for the broad ecosystem of their business. They have to connect all the moving parts so that no area of the business has to suffer for another to succeed. They have to embrace conflicting viewpoints and work towards an end goal that's optimal for everyone.

Integrative thinking is a mindset that helps leaders do all of this and more. It enables them to balance competing priorities, juggle conflicting timelines and manage multiple tensions. It's one of five mindsets Korn Ferry has identified that are core to the Enterprise Leader - someone with the ability to mutually prioritize performance and transformation, creating an impact across and beyond their organization.

Along with purpose, courage , awareness of self and impact, and inclusion that multiplies across your organization, the integrative thinking mindset helps today's Enterprise Leaders thrive.

What is integrative thinking?

As the world grows more fragmented and yet also more hyperconnected, the challenges businesses face are multifaceted and paradoxical. Utility companies must optimize service and sustainability. Health care companies must prioritize patient care and profit. All companies must harmonize their values and their revenue.

This is where integrative thinking can make all the difference. It encourages you to see individual decisions within the broad context of the business enterprise and its ecosystem. It allows you to take decisive action without disrupting a delicate equilibrium and reconcile opposing views by strengthening both sides.

An integrative thinker would ask the following questions when making a decision, whether big or small:

• How does this decision affect other units, not just my silo?
• How does this fit in with the enterprise's overall strategy and purpose?
• What are the broad implications of doing this?
• What could we lose by not taking a different course of action?
• Where might this take us over the longer term?

These questions help ensure a leader considers multiple scenarios.

Refuse to accept a tidy solution

When faced with opposing views, traditional thinkers may aim to find solutions that involve a trade-off or reach a middle ground, hesitating to look any further. While these types of thinkers may be good at choosing the best solution for the situation at hand, it often stops there.

Integrative thinkers don't view contradictions with hesitation or fear but with curiosity and acceptance. They won't settle for finding a middle ground because they're able to imagine and look for a creative solution that optimizes all sides. They think outside the box to see what can blossom from contradictions.

Then they question and listen without bias. This is crucial. This type of thinking depends on understanding everything in context and seeing the big picture—which is always far bigger than what's visible from one person's perspective.

"Throughout their career, executives are generally rewarded for seeing connections quickly and making good decisions," says Stu Crandell , Senior Client Partner at Korn Ferry. "But in this new environment, it's not just about making decisions within your area and being the smartest person in the room."

When these moments occur, Crandell says, inclusive decision-making – listening to others, integrating multiple perspectives and seeing the big picture – can help leaders get the information they need to make the best decision for the whole organization. Through collaborative problem solving, they can begin to connect the dots.

With a fresh take on the relationship between all the components involved, an integrative solution will begin to form. It will allow opposites to coexist, embrace the tension or conflict between them, and harness this as a positive force.

While this mindset may come easier to some people than others, anyone can benefit from these steps for engaging in integrative thinking:

1 Train yourself to see through multiple lenses

Many people build their career success on a particular specialty. You have likely been brought into projects for your unique viewpoint and a singular lens that allows you to offer a detailed take on a specific area of the business.

Perhaps you're a marketing or advertising expert who excels at spotting how one line in an ad or a 30-second commercial can help to influence and connect with the customer. Or you might be a financial expert whose first response is to question what spending and budget reports mean for overall performance.

When we are repeatedly asked for insight on the one area that allows us to use our strongest lens, we can lose the ability to use others. You can be guilty of this without ever seeing it as a problem. You may still be succeeding at finding innovations in your own area, but you may not realize there are many other innovations you are missing.

To become an integrative thinker, you must train yourself to use these other lenses.

"[If you work in marketing] and you see everything through the lens of 'how is this impacting the customer,' broaden that to say, 'What does this mean for innovation, what does this mean for financial performance and what does this mean for culture and engagement?'" says Crandell.

2 Consider all the possible business implications

If there is money available for investment in one business unit, most executive leaders will identify the opportunity within their unit that has the highest likelihood of return and will make a case for it—without necessarily considering the implications for other areas throughout the business.

Enterprise Leaders, in contrast, will consider which unit could best use that money to benefit the entire organization, not just the teams within their own unit. You must consider not only what the company can gain by investing in your opportunity, but what it might lose by not investing in other areas.

You also need to consider more than just the present-day implications. You must consider the short-, medium- and long-term repercussions a business decision may have.

Meeting a short-term goal might compete with creating long-term financial sustainability for your organization, for instance. But Enterprise Leaders are able to look farther in every direction—across the enterprise and over time—to manage competing priorities and timelines and ultimately make the most informed decision for the entire business.

3 Approach situations with curiosity

The ability to make connections quickly and act decisively is a strength that executives are rewarded for throughout their careers. So, when faced with a challenge, your instinct may be to resolve it immediately.

But as you take on bigger and more complex challenges, your first answer may not be the best one. "No matter how smart you are, there is no way you can have all of the information," Crandell advises. You need to bring in other perspectives.

The key to this kind of inclusive decision-making is curiosity, listening and questioning. You can't assume that you have the answer or that there is an easy answer because then you will only find views that reinforce your own.

"Your goal in those situations isn't to convince others of your argument; it's to understand the broader situation," says Crandell. "It's divergent thinking first and then converge."

When facing multiple perspectives, it's important to support all opposing forces, recognizing that the tension between them can lead to creative, dynamic solutions. By broadening your scope of reference and approaching situations with curiosity, you can lead your teams to find harmony among conflicting views and needs.

• Leadership Development

Leaders who can tap into the power of all

Learn more about the five leadership mindsets

It's no surprise that integrative thinking is one of the five essential mindsets of an Enterprise Leader. It's a new form of leadership for a new world, where change is swift, the future is uncertain and business challenges are more complex than ever before.

Integrative thinking not only helps Enterprise Leaders better understand these complexities but enables leaders to take action for the betterment of the whole organization.

If you're ready to grow and develop your leadership style, get in touch with Korn Ferry to find out more about our Enterprise Leadership Framework and the other mindsets and capabilities it can help you develop.

Senior Client Partner

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• How to develop an Enterprise Leader mindset
• The journey to becoming a more inclusive leader

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Understanding the integrative approach to conflict management

2010, Journal of Managerial Psychology

Related Papers

Achieving Peace and Security in a World of Turmoil: An Arduous Challenge for the OIC

Tazeen Qureshi

[Selected chapters from SESRIC's Achieving Peace and Security in a World of Turmoil: An Arduous Challenge for the OIC coordinated by Mr. Fadi Farasin]. Cite as: Qureshi, T. (2019). Conflict management: The key ingredients [Chapter 4]. In SESRIC, Achieving Peace and Security in a World of Turmoil: An Arduous Challenge for the OIC (pp. 39-66). Ankara: SESRIC. Retrieved from https://www.sesric.org/files/article/659.pdf Abstract While inter-state conflicts continue to be a rare occurrence in the 21st century, there has been a rise in the number of internal conflicts and internationalized internal conflicts. A large number of such conflicts are based on group-based grievances resulting from inequality, exclusion, and a sense of injustice. The shift in the nature of conflicts is also reflected in the way institutions and actors (local, national, regional, and international) deal with conflicts. Ideally, successful conflict management should result in a total resolution of the issues causing the conflict partly due to a change in behavioural factors. However, what is more common is for conflicting parties to reach a settlement such as ceasefire or legal or customary peace agreement. In any case, conflict management is primarily concerned with the ending of a conflict (even if it is temporary), identifying and tackling the root causes of conflicts, and restructuring of institutions, including the redistribution of resources. There are a range of policies, instruments and strategies that are a part of conflict management. The choice of particular policy, instrument or strategy employed to manage conflict is largely at the discretion of the parties to the conflict – albeit somewhat influenced by the surrounding conditions. In light of this, this chapter is dedicated to the key ingredients and the methods most commonly associated with the management of conflicts.

Journal of Organizational Behavior

Nimet Beriker

Journal of Developing Country Studies

Charity Muriuki

Purpose: Conflict management indicates in the first instance the perspective of the so called ―third party (a mediator, conflict advisor, conflict manager, or supervisor), which is called to help, or engages itself after its own incentive, in order to assists to both conflict parties (and eventually one of them). One can speak about conflict dealing also when during the conflict both parties look for a consensual solution, without asking for an external assistance. The forms of approaching and dealing with conflicts could be of very different nature. Methodology: The research was purely qualitative. Desktop literature review was conducted. Critical analysis of the literature was conducted. Findings: The study found out that most strategies incorporate a range of peaceful measures like negotiations, mediation or facilitation, as well as coercive measures as military, political or economic sanctions including the threat with them (power mediation). While latter measures usually are of...

Abdellah Choutri

Negotiation Journal

Robert Dingwall

Nadja M Alexander

Nadim Rouhana

Xinchen Jiang

Bercovitch, Kremenyuk, Zartman “Introduction” Bercovitch, Kremnyuk, and Zartman eds. The Sage Handbook of Conflict Resolution (Sage, London: 2009) pp. 1-12

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How to Master Integrative Thinking in 5 Steps

Step 1: Understand the Basics of Integrative Thinking

Integrative thinking is a problem-solving methodology that combines different perspectives to generate innovative solutions that would not have been possible with traditional problem-solving techniques. This approach was first introduced by Roger Martin, and it has proven to be effective in various fields, including business, education, and medicine.

Definition of Integrative Thinking

Integrative thinking is a process that uses the tension created by opposing ideas or constraints to create a new and unique approach to problem-solving. Rather than choosing one idea over the other, integrative thinking seeks to reconcile the opposing ideas to create a solution that incorporates the benefits of each perspective.

Benefits of Integrative Thinking

Integrative thinking offers many benefits, such as:

• Generating creative and effective solutions that are not possible with traditional problem-solving techniques;
• Helping individuals to develop critical thinking skills and an ability to see multiple perspectives;
• Encouraging collaboration and teamwork;
• Promoting continuous improvement and a culture of innovation.

How Integrative Thinking Differs from other Problem-Solving Techniques

Unlike traditional problem-solving techniques, integrative thinking does not seek to find the “best” solution but to find a solution that incorporates the benefits of multiple perspectives. This approach does not prioritize one idea over the other but seeks to find a way to reconcile the opposing ideas. Integrative thinking also does not rely on trial and error or heuristics but rather on a structured and deliberate process of combining different perspectives.

In the next step, we will look into how to identify the problem you want to solve using integrative thinking.

Step 2: Identify the Problem

Before you can start solving a problem using integrative thinking, you need to identify the problem you want to solve. Here are some tips to help you effectively identify the problem:

1. Define the problem clearly

A clear definition of the problem is crucial to effective problem-solving. Be specific about what the problem is, how it affects you, and what outcomes you would like to achieve.

2. Conduct thorough research

Research is key to identifying a problem effectively. Gather as much information as you can about the issue, including its history and any attempts to solve it in the past. This will help you to gain a deeper understanding of the problem and identify potential root causes.

3. Consider the stakeholders

Stakeholders are those who will be affected by the problem and any potential solutions. Consider the needs and perspectives of all stakeholders involved, including customers, employees, shareholders, and the community at large.

4. Look for patterns

Patterns or trends can help you to identify the root cause of a problem. Look for commonalities among the issues that you are facing, including when and where they occur and who is affected.

5. Brainstorm potential problems using integrative thinking

Sometimes, the best way to identify a problem is to start brainstorming potential problems using integrative thinking. Identify numerous challenges that you think are affecting the situation and use integrative thinking to identify the problem that needs to be solved.

Once you have identified the problem you want to solve, you can move on to the next step, which involves gathering multiple perspectives.

Step 3: Gather Multiple Perspectives

To successfully integrate multiple perspectives, you need to first gather them. Here are some tips to help you gather multiple perspectives effectively:

Identify Relevant Stakeholders: Identify all the individuals or groups who are directly impacted by the problem or can provide valuable insights into potential solutions. This can include customers, employees, managers, suppliers, and industry experts.

Diversify Your Sources of Information: Gather information from a variety of sources, such as news articles, academic research, case studies, interviews, and surveys. Make sure to gather information from sources that are typically outside of your comfort zone to expand your thinking.

Engage in Dialogue: Have open conversations with different stakeholders and actively listen to their perspectives. Try to understand their underlying assumptions, motivations, and concerns. Encourage them to challenge each other’s assumptions, and remain open-minded to alternative perspectives.

Use Collaborative Tools: Collaborative tools can help streamline the process of gathering multiple perspectives. Software platforms such as Slack, Asana, and Trello can facilitate communication between stakeholders and track progress.

Stay Curious: Remain open to new ideas and keep asking questions. Follow up on any leads and be willing to explore avenues that may not initially seem relevant. Remember that integrative thinking requires a high tolerance for ambiguity and a willingness to explore untested ways of seeing things.

Overall, gathering multiple perspectives requires a willingness to be open-minded, curious, and inclusive of differing viewpoints. By following these tips, you can expand your thinking and generate more creative and effective solutions.

“Seek first to understand, then to be understood.” - Stephen Covey

Step 4: Integrate Perspectives

Once you have gathered multiple perspectives, it’s time to integrate them into a coherent solution. This can be a challenging process, but it’s essential for achieving the full benefits of integrative thinking.

Identify Common Ground

The first step in integrating multiple perspectives is to identify areas of common ground. Even if the different perspectives seem completely opposed to each other, there are likely to be areas where they overlap or share common goals. By identifying these areas, you can begin to build a foundation for a solution that takes into account the interests and concerns of all parties involved.

Look for Creative Combinations

Integrative thinking is all about generating new solutions that go beyond the limitations of traditional problem-solving techniques. To do this, you need to look for creative combinations of the different perspectives you have gathered. This might involve taking ideas from one perspective and integrating them with concepts from another, or finding ways to address concerns raised by one perspective through solutions proposed by another.

Be Open to Compromise

Integrative thinking is not about finding a single solution that satisfies everyone completely. Instead, it’s about creating a solution that addresses the most important concerns of all parties involved. This means being open to compromise and finding ways to balance competing interests. Sometimes this will mean letting go of ideas or perspectives that you value personally, but that don’t fit within the larger solution.

Test and Iterate

At this point, you should have a rough idea of a solution that integrates multiple perspectives. However, it’s important to remember that this is just a starting point. You need to test the solution in the real world and be prepared to iterate and refine it based on feedback and new information. This might requires going back to Step 3 to gather additional perspectives or revising the way you have integrated the existing perspectives.

Overcome Roadblocks

Integrative thinking can be a messy and complicated process, and it’s easy to get stuck or hit roadblocks along the way. Some common roadblocks to watch out for include:

• Resistance to compromising or letting go of personal ideas or perspectives
• Lack of trust between parties with different perspectives
• Difficulty in finding creative combinations of different perspectives
• Collected perspectives that are not representative of all important stakeholders

To overcome these roadblocks, you need to stay flexible, patient, and committed to the overall process of integrative thinking.

By following the steps of integrative thinking outlined in this guide, you can overcome roadblocks, integrate multiple perspectives, and generate creative solutions to complex problems. The next step is to put your solution into action and evaluate its effectiveness over time.

Step 5: Implement the Solution

Congratulations! You have finally integrated different perspectives and come up with a creative and effective solution. The next step is to implement the solution and monitor its progress. Here are some tips on how to do that effectively:

Set a Timeline and Action Plan

It is essential to have a timeline and action plan to ensure that the solution is implemented successfully. Determine the key milestones and deadlines for each action in the plan. Assign specific responsibilities and roles to team members, ensuring that everyone knows their timeline and what they need to do.

Monitor Progress

Monitoring progress is crucial to ensure that the implementation is going as planned. You should establish a monitoring system that will track the progress of the solution. It should be updated on a regular basis, and issues should be reported immediately and addressed promptly.

Measure Results

To measure the effectiveness of the solution, you need to set criteria to evaluate the outcome. Be specific about what you want to accomplish and how you will measure success. Identify the metrics that will be used and how data will be collected for each metric.

Make Adjustments

Even with a well-thought-out action plan, there is always room for improvement. Monitor results continuously, compare them to the goals you set, and be open to feedback and suggestions. If the solution doesn’t produce the expected results, identify the issues, and make the necessary changes as soon as possible.

Celebrate Success

When the solution produces the desired results, celebrate success with your team members. Acknowledge their contributions and thank them for their hard work. Sharing success is an excellent way to boost morale, reaffirm motivation, and reinforce teamwork.

With integrative thinking, you can now confidently face problems and generate creative and effective solutions. Implementing the solution can be a daunting task, but it is necessary to monitor its progress and make necessary adjustments. Remember to celebrate your success and encourage your team members to continue working together in the future. Good luck!

In conclusion, integrative thinking is a powerful methodology that can transform the way you approach problem-solving. By combining multiple perspectives and generating creative solutions, you can achieve outcomes that were previously impossible.

In this guide, we have outlined the 5 steps you need to follow to master integrative thinking. First, you need to understand the basics and benefits of the methodology. Next, you must identify the problem you want to solve and gather multiple perspectives to generate ideas. Then, you can integrate these perspectives and implement the solution successfully.

Throughout the process, it’s important to overcome common challenges and measure the effectiveness of your solutions. By continuously tweaking and improving your approach, you can continue to develop your problem-solving abilities and achieve greater success.

Remember, integrative thinking is not a one-time solution. It’s an ongoing process that requires dedication, practice, and patience. But with these skills, you can unlock your full potential and become a master problem-solver. Good luck!

“Integrative thinking is about finding a third way when faced with a choice between two diametrically opposed options.” - Roger Martin

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The Mediation Process: Practical Strategies for Resolving Conflict

By christopher moore, summary written by tanya glaser, conflict research consortium.

Citation:  Christopher Moore,  The Mediation Process: Practical Strategies for Resolving Conflict , 3rd., (San Francisco: Jossey-Bass Publishers, 2004). < http://books.google.com/books/about/The_Mediation_Process.html?id=8hKfQgAACAAJ >.

Moore reviews the history of mediation, its contemporary practice and potential future applications.

Mediation and Dispute Resolution

There are a number of ways to approach conflict management and resolution, which range from least to most coercive. Conflicts may be avoided, talked out, negotiated, arbitrated, adjudicated, resolved by legislation, by political action, or by violent force.

Moore is concerned primarily with the mediated approach to conflict management. Parties who cannot negotiate together effectively may bring a mediator to facilitate the negotiation process. Mediation is defined as "the intervention in a standard negotiation or conflict of an acceptable third party who has limited or no authoritative decision-making power but who assists the involved parties in voluntarily reaching a mutually acceptable settlement of issues in dispute."[p. 15] Within this definition mediators may play a number of different roles, and may enter conflicts at a variety of different levels of development or intensity. Moore reviews the history of mediation and its contemporary practice. He describes very briefly how mediation has been practiced in various non-Western cultures.

Moore describes three general mediator roles: social network mediators, authoritative mediators, and independent mediators. Social network mediators are usually respected members of the community who have existing relationships with the parties. While not neutral, they are perceived as being fair. Social network mediators are generally concerned with maintaining stable long-term social relations. Generally they remain involved with the parties after the negotiations, and will participate in implementing agreements. They are able to draw on social or peer pressure to enforce agreements. Authoritative mediators are individuals who are in some position of authority over the parties, such as a manager or director. There are a number of differences among authoritative mediators. They may be neutral as to the outcome, or may have vested interests in achieving a particular settlement. Such mediators are generally able to use their authority to enforce agreements. Independent mediators are best defined by their neutrality and impartiality. Generally they have no prior relationship to the parties, and are hired by the joint decision of the parties. Independent mediators seek to help the parties develop voluntary, mutually acceptable solutions. The independent mediator model is most commonly used in western countries, however it is increasingly being used by other cultures as well.

Mediators of all types draw upon two broad classes of tactics: general tactics and contingent tactics. General tactics are kinds of interventions that mediators use in almost all conflicts. They include tactics for entering the dispute, analyzing the conflict, planning the mediation, identifying parties' interests, facilitating parties' negotiations and helping them generate proposals, drafting agreements and developing implementation plans. A key mediator activity is to identify the causes of the conflict, and to build a hypothesis as to how the conflict might be resolved. Contingent tactics are those used to handle the special problems which can arise during negotiations. Contingent tactics may be used to address such problems as value clashes, power imbalances, destructive patterns of interaction, communication problems, strong emotions, misinformation and differing analyses.

There are a number of factors which influence choice of mediation strategies. They include the stage of the conflict and the parties' abilities to resolve their dispute, the balance of power between the parties, which negotiation procedures are being used, how complex the issues are, and what the parties expect from the mediator. In crafting a mediation strategy the mediator must decide on the level, target and focus of intervention. The mediator decides whether to concentrate on the level of general problem-solving, or on a specific issue. She decides who she should be directing her activities toward. She also decides whether to focus on psychological, procedural, or substantive aspects of the conflict.

Before Negotiations Begin

Mediators may enter disputes at the request of the parties, or by being appointed by an authoritative third-party. The mediator has four main tasks at this stage. First, she must build credibility with the disputants. The parties must have confidence in the mediator personally, the mediator's parent organization, and in the mediation process itself. Second, the mediator must create a relatively close, comfortable relationship with the parties. Third, the parties must be educated about the mediation process, since it is ultimately the parties themselves who must resolve their dispute. This education also helps build confidence in the mediation process. Finally, after these steps have been taken, the mediator must secure the parties' commitment to mediation. This commitment may range from an informal oral agreement to a formal written contract, depending upon the situation.

Mediators may initiate contact with the parties in person or by phone or letter. Where there is some barrier to contacting parties it may be helpful to have a secondary party introduce the mediator. The timing of a mediator's entry depends upon what type of intervention they plan to make. Interventions to collect data on the conflict can be undertaken at almost any time. The proper timing of problem solving interventions is disputed. Late intervention may allow the issues to develop more fully, and the disputants to have exhausted their desire and ability to continue the conflict. Early intervention may produce more cooperative, less coercive settlements and better relationships.

After the mediator has entered the dispute, the mediator and the parties must work together to decide what mediation strategy is best suited to their situation. Moore identifies six ways in which the mediator may assist the parties in choosing a mediation strategy. First, the mediator can help the parties to identify the interests at stake in the conflict, and to clarify their respective goals. Second they can help the parties explore the range of possible, probable and acceptable outcomes. Outcomes may benefit both parties, cost both parties, or benefit one at the other's expense. Third, the mediator should describe the basic types of strategies for resolving disputes. The basic strategies are competition, avoidance, accommodation, negotiated compromise, and interest-based negotiation. Fourth, the mediator can help the parties to clarify the criteria that will guide their choice of strategies. Parties' choice of strategies will be shaped by time constraints, the nature of their current or desired relationship with the other party, their power, and by the parties' internal dynamics. Fifth, the mediator can assist the parties in weighing their options and reaching a decision. Finally, mediators can help the parties coordinate their strategies into a coherent, consistent approach to the dispute. Usually mediators and parties work together to analyze the conflict. Conflict analysis begins with data collection directed by the mediator. Moore identifies six mediator activities with contribute to effective data collection. First, the mediator supplies a basic framework for understanding conflicts. Second, the mediator decides which data collection methods to use. Data collection methods available include direct observations, consultations with secondary sources such as maps or financial records, and interviews with the involved parties. Third, the mediator may delegate the actual data collection work. Interviews, in particular, will be more informative if the party identifies with the interviewer. Fourth, these data collection activities should be coordinated within a larger data collection strategy. This strategy should include an approach to identifying all the relevant parties to the conflict, a plan for the order and timing of the interviews, and a plan for building rapport with the parties. Fifth, the mediator should choose an interview approach. Interviews may be focused or unfocused, structured or non- structured, individual or joint. And finally the mediator must decide what sort of questions to ask in the interviews, and must exercise good listening skills during the interviews.

After the conflict data has been collected, it must be used to develop an interpretation of the dispute. "The mediator's central task during this stage is to integrate and understand the elements of the dispute: people, dynamics, issues, and interests."[p. 132] Timelines and case studies are two ways of integrating the data. Discrepant data must be discreetly verified. Mediators can begin to develop an interpretation of the conflict be separating unrealistic causes of the conflict from realistic causes. Unrealistic causes include stereotypes, miscommunication, confusion over the facts, and inappropriate competitive behavior. Realistic causes include competing interests, differing values, structural constraints, and disagreement over the collection or importance of data. In complex disputes the mediator may choose to share her analysis with the parties.

Having secured the parties commitment and performed the conflict analysis, the mediator's next task is to develop a detailed mediation plan. "A mediation plan is a sequence of procedural steps initiated by the intervenor that will assist negotiators in exploring and reaching an agreement."[p. 141] In most cases the mediator and the parties cooperate in developing a plan. A mediation plan should specify who will participate in the negotiations, whether outside- parties may be present, where negotiations will be held, and the physical arrangements of the negotiation space. The plan will also anticipate whether positional or interest-based negotiation procedures will be used, what interests and issues are most important to the parties, what the parties' psychological conditions are, what deadlocks might arise and how they could be dealt with. The plan will establish ground rules for appropriate behavior in negotiations and should include a tentative agenda for the first meeting. Finally, the mediation plan includes a plan for educating the parties about mediation and negotiation processes.

Throughout the negotiation process, mediators work to build trust and foster cooperation. This activity is called conciliation. "Conciliation is essentially an applied psychological tactic aimed at correcting perceptions, reducing unreasonable fears, and improving communication to an extent that permits reasonable discussion to take place and, in fact, makes rational bargaining possible."[p. 161] Moore describes five basic problems and the conciliation tactics which address those problems. Strong emotions can block agreements and inhibit the development of positive relationships. Usually mediators will allow the parties to vent their emotions in a controlled, safe setting. Venting may be inappropriate in conflicts with a history of violence or emotional escalation. In such cases mediators structure the negotiations to suppress emotions, and may even resort to a kind of shuttle diplomacy. Stereotypes and misperceptions can be addressed by a four-step process. The mediator identifies the parties' perceptions, assesses their accuracy, assesses whether they help or hinder negotiations, and then helps the parties revise their inaccurate or negative perceptions.

Parties may question the legitimacy of other negotiators, of issues or of emotions. The legitimacy of negotiators may be established my revising misperceptions, and by explaining or revising how the negotiator was chosen to participate. Issues may be recast in more general or specific terms, may be redefined, or may be appealed to an independent authority. Challenges to the legitimacy of the other side's feelings can be addressed by exploring the reasons for those feelings, and pointing out that understanding another's feelings does not entail agreeing with them. When the parties' trust in each other is low, the mediator must suggest ways for the parties to build confidence in each other. Mediators encourage the parties to be clear and consistent, to follow through promptly on their promises, to expose small vulnerabilities to the other side, to accept penalties for breaches of faith and to refrain from making threats. Parties may also be given joint tasks to perform. Communication problems are common. Problems may occur with what, when, where, how, by whom or to whom a message is communicated. The mediator must determine where the problem is occurring, and then act to change the content, timing, setting, manner, or agent of communication as appropriate. Mediators must also be attentive to nonverbal forms of communication and miscommunication.

The Mediation Process

Mediators generally follow a common plan for the first mediation session. The session begins with an opening statement by the mediator. The mediator's opening statement introduces the mediator and the parties, defines the mediator's role, describes the mediation procedures including mediator neutrality, confidentiality, and the use of private caucuses, describes the meeting format, and suggests behavioral guidelines for the sessions. The mediator may then answer questions from the parties. Next, the parties each make an opening statement. Parties make a variety of different kinds of opening statements. They typically focus either on substantive interests and issues, on a combination of history, needs and positions, on the need for change, or on some non-negotiable position. Occasionally they will focus on procedural concerns, or more rarely on psychological conditions.

Moore notes that "the most critical task for disputants at this stage is to maximize accurate information exchange."[p. 209] Mediators facilitate this exchange by using a number of communication tools. These tools include active listening, paraphrasing and restatement, summarization, and probing or clarifying questions. The mediator helps the parties to expand upon their messages, to structure their thoughts, to group and order similar ideas, and to separate complex issues' component issues. A positive emotional climate contributes to efficient communication. Mediators act to maintain a positive emotional climate by controlling or diffusing negative emotions or attacks, enforcing behavioral ground rules, and keeping parties focused on the issues.

Cultural differences may play a significant role in how negotiations begin. In cultures which rely primarily on social network mediators, the opening stage may involve much more informal conversation, and perhaps even food and drink. Authoritative mediators tend toward more formal arrangements. This formality is a necessary way of showing respect in more hierarchical cultures. High context, relatively homogenous cultures will spend less time explicitly specifying the process that negotiations will follow. Low context or heterogeneous parties will need to be more explicit. Communication styles also vary across cultures. Moore observes that "what for one culture appears to be rudeness, interruption, and poor listening will be acceptable overlapping discussion in another."[p. 212]

The next task is to set the negotiation agenda. The parties will need to identify the broad topic areas of their concerns, identify specific issues of contention, and decide on the order in which those issues will be discussed. Conflicts differ in the complexity and ambiguity of their issues. Generally conflicts are either interest-based or value-based. Value-based conflicts are less amenable to compromise and integration, and so mediators should avoid describing disputes in terms of value differences when possible. The activity of defining the issues is called framing or reframing. Mediators help the parties to frame the issues in ways which will enable effective problem-solving. Interest-based disputes can be reframed by either broadening or focusing the issues. Values-based disputes can be reframed either by reinterpreting the issues as interests, avoiding the value elements, or by appealing to broader shared values. Mediators tend to avoid using adversarial language, and instead use neutral terminology in describing issues and disputes.

Having identified the issues, the parties must now develop an agenda. Moore suggests a number of techniques for developing the agenda. Parties may address issues one at a time, in an ad hoc manner. The parties may alternate choosing issues to discuss. They may work from most to least important issues, or from easiest to more difficult issues. They may start by identifying which issues are key, and which issues are contingent on other agreements. They may package issues together to enable balanced trade-offs. Mediators are familiar with the advantages and draw-backs of these different approaches, and can advise the parties in agenda development.

Cultural differences can affect agenda development. Some aboriginal cultures prefer a storytelling approach to presenting the conflict's history and issues. Many cultures avoid direct confrontation, and will describe conflicts in indirect, oblique terms, or even in third-person terms. Such indirect cultures may prefer to begin by addressing areas of agreement, and by reinforcing existing relationships between the parties. Direct-dealing cultures prefer explicit enumeration of the issues.

Parties are very rarely able to give a clear or complete statement if their interests. Hence one of the mediator's important tasks is to uncover and clarify the parties hidden interests. Parties may be unclear on their interests for a number of reasons. External factors such as advise from friends or traditional explanations may cause parties to misperceive their interests. Parties may intentionally hide their interests in an attempt to gain a negotiating advantage. Parties also tend to confuse their positions with their interests. Often parties are not used to thinking in terms of underlying interests. Mediators should help to cultivate a positive attitude toward interest discovery in the parties.

There are two types of procedures for discovering interests: indirect and direct. Indirect procedures include testing, and hypothetical modeling. Mediators test for interests by listening to a party's statements, tentatively identifying the interest expressed, and then expressing that interest back to the party for further feedback. In hypothetical modeling the party ranks a number of hypothetical settlements in terms of satisfaction. Direct methods include questioning the parties, and brainstorming. Parties may try to bluff, or misrepresent their interests. Mediators must be alert for such bluffs, and try to call them. Mediators may use persuasion or rationalization to induce a party to abandon their bluff and present a more accurate picture of their interests. The mediator must also encourage each side in the dispute to acknowledge the other side's interests, even if they do not agree with those interests. Finally the mediator should incorporate both parties interests into a joint problem statement. A joint problem statement "enables negotiators to commit to work on a common problem because they believe that their needs will be respected, if not met by, the solutions that will be developed."[p. 243]

The parties are now ready to begin generating settlement options. Often the parties must be convinced of the need to generate a range of different settlement options. For instance, a party may believe that they already have the best solution, and merely need to persuade the other side to accept it. Settlement options may address either specific issues or general principles. There are two basic procedures for generating options: positional bargaining and interest-based bargaining. Interest-based bargaining is more likely to produce integrated, or win- win, outcomes, and so it is the preferred approach. Here again however, cultural differences are significant. Chinese negotiators, for example, often prefer positional bargaining.

Moore lists a number of specific procedures for generating settlement options. Where the parties have an established relationship, they may proceed by ratifying the status quo, that is, by specifying which elements of their current relationship they would like to continue in the future. Parties may set boundaries for acceptable options by developing objective standards. The parties may generate options by open discussion, either in small groups or all together, or may use the more structured brainstorming procedure. Small groups may be asked to develop hypothetical settlement scenarios. The parties may consider settlement agreements from other similar disputes. They may identify linked issues, and explore possible trade-offs. Or they may consider various comprehensive package settlements. They may proceed by drafting and redrafting a single settlement proposal. Rather than consider substantive settlements, the parties may seek an agreement on a procedure for making decisions. Bringing in outside experts or other resources may help to broaden the parties' perspectives on the dispute and on the range of possible solutions. Research has found that stronger agreements tend to be substantive, comprehensive, permanent, detailed, non-conditional and binding. Agreements which are procedural, partial, provisional, abstract, contingent or non-binding tend to be weaker.

Reaching a Settlement

Having generated a range of settlement options, the parties must next evaluate those options. Moore describes two evaluative tools: the settlement range and the best alternative to a negotiated agreement (BATNA). A party's settlement range is defined by the range from target point to resistance point. The target point is their optimal outcome. The resistance point is set by those outcomes which are too costly or not beneficial enough to accept, that is, below the party's BATNA. When the parties' settlement ranges overlap there is a range of possible mutually acceptable settlements available to the parties. Interest-based bargainers will seek the solution which provides maximum mutual benefits. When the parties' settlement ranges have no overlap, there are no mutually acceptable settlement options. In such cases the parties may be encouraged to shift their target or resistance points, or the issues available for trade-off may be expanded. Mediators can help the parties to identify and understand their settlement ranges, and can deflate the parties' inflated expectations. Assisting the parties' in identifying their BATNAs can also help to close any gap between the parties settlement ranges.

After evaluating the options the parties enter the final bargaining stage, where they negotiate to reach an agreement. Occasionally an agreement will have emerged directly out of the evaluation stage. Usually however there is still a range of potential agreements, some areas of disagreement, and a number of details to be worked out after the evaluation stage. Moore identifies four basic strategies mediators use during the final bargaining stage. In the incremental convergence strategy the parties each make small concessions until they reach a mutually acceptable compromise. When positional bargainers use this strategy the mediator's main task is to make the parties comfortable with making concessions. In the leap-to-agreement the parties engage in some preliminary bargaining, but then leap directly to accepting a comprehensive proposal. In the agreement-in-principle strategy the parties first seek agreement on general principles, and then seek to apply those principles to the situation at hand. This strategy is particularly helpful in preventing negotiation deadlocks. When the parties cannot reach a substantive agreement, they may use a procedural strategy. "Procedural solutions are process decisions that parties make to resolve disputes without directly deciding the issue. Generally, the process determines a substantive answer."[p. 288]

Deadlines can play an important role in bringing the final bargaining to a close. Deadlines may be internally or externally imposed, actual or artificial, rigid or flexible, with or without consequences, explicit or vague. Mediators can help make the parties aware of existing deadlines, or help parties establish deadlines as needed. Mediators can also help the parties avoid harmful uses of deadlines, such as using deadlines as threats or allowing deadlines to generate false agreement motivation. Cultural attitudes toward time affect the use of deadlines. Some cultures view time as a valuable and limited resource, while others have a much more leisurely attitude toward time.

After final bargaining the rough agreement must be formalized and an implementation and monitoring plan developed. To be effective the agreement must be put into action, and so a well-designed implementation plan is crucial. Immediate, self-executing agreements are easier to implement. However, many settlements will require parties to act over an extended period of time. Implementation plans will be more successful when they include criteria for measuring performance, methods for measuring and enforcing compliance, general and specific implementation steps, and procedures for managing future changes or conflicts. Some cultures incorporate implementation plans into the settlement itself, while others approach implementation as a separate set of issues.

Agreement formalization provides an important symbolic end to the conflict and increases the parties' commitment to the agreement. Formalization may take the form of verbal promises or written agreements, and may be public or private. When the parties' voluntary compliance is not sufficient, structural factors and external authority may be used to enforce compliance. For example, the settlement may be made legally binding and subject to judicial oversight, or the parties may be required to post performance bonds.

Moore concludes this section by discussing five common types of contingent mediator tactics used for dealing with special situations. These include caucusing, mediator pressure, power-relation management, negotiation teams, and constituency management. Caucusing allows the mediator to communicate with one party privately and separately from the other parties. The mediators may use caucuses for a number of purposes, including to discuss confidential information, to interrupt negative emotional dynamics between the parties, to identify the party's settlement range, or to discuss the party's negotiation strategy. Mediators are able to influence negotiations by means of their control over the process, setting and timing of negotiations, by their involvement in the parties' communication and relationships, and by their access to both the parties information and their ability to bring in outside experts. Generally mediators exercise their power in order to move the parties toward a solution, while remaining neutral regarding the content of the solution.

Mediation is most effective when the parties have symmetrical power relations. When the parties have unequal power the mediator may need to balance their powers. In balancing the parties' power "the mediator provides the necessary power underpinnings to the weaker negotiator: information, advise, friendship, she may reduce those of the stronger."[p. 337] Complex, multiparty disputes may involve the use of negotiation teams, rather individual negotiators. When negotiation teams are present, mediators will need to pay attention to the interpersonal dynamics within as well as between the parties. Mediators may seek to influence the choice of negotiation team members and the teams' decision-making strategies. In some cases, the negotiated agreement must finally be ratified by the negotiators' constituencies. In such cases the mediator will need to assist the negotiators in communicating with their constituents and in organizing constituent support for any agreement. The mediator may intervene directly with the constituency groups to educate them regarding the negotiation process, and to reassure them that their negotiation representatives have worked hard to achieve the best solution possible.

Conclusions

Mediation is a broad and rapidly growing field. There are now many professional mediation associations, focusing on areas ranging from divorce mediation to public policy mediation. These associations generally seek to develop and improve the practice of mediation by developing ethical standards, by offering mediation training, and by promoting the use of mediation. Moore reviews a number of such mediation associations and their activities. Generally, mediation codes of ethics require the mediator to be neutral and impartial, to avoid conflicts of interest, to obtain informed consent for their involvement from the parties, to maintain confidentiality, to reject cases which are beyond their expertise, and to be truthful in advertising their services and fees. The various associations' codes vary in their specifics. Research into mediation theory and practice has led to a proliferation of high-quality mediation training programs. Moore describes some of the basic elements of mediator training programs, including applicant screening procedures, training formats and methodologies, instructor qualifications, and criteria to guide the would-be mediator in selecting a program.

As the mediation field has developed, there has been an increasing trend in the public and judicial spheres toward using mediated negotiation as an alternative to more traditional means of dispute resolution. Legislation has been passed at the federal and state levels encouraging the use of mediation and executive orders have also mandated the development of alternative dispute resolution procedures in U. S. government agencies where appropriate.

Finally, Moore sketches five developments which must occur if mediation is to become even more widely utilized, and seven areas where the practice of mediation itself may be further developed. In order for mediation to be more widely used the public must be better educated about it, more research into mediation needs to be done, mediation must be more fully institutionalized, mediation services must be more fully funded, and new applications for mediation must be discovered. Moore suggests seven such new areas of application: ethnic conflicts, intractable conflicts, violent conflicts, education for the development of nonviolent cultures, dispute systems design, public governance, and global environmental issues.

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2 (page 10) p. 10 C2 Frameworks of negotiation: Winning for self or problem solving for all?

• Published: September 2022
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This chapter provides four different frameworks for analyzing negotiations: Adversarial- Distributive-Competitive; Integrative-Collaborative; Accommodative-Sharing; and Mixed-Allocative. First one must assess what is at stake—the res (thing) subject matter of negotiation, then assess whether materiel is scarce, sharable, or capable of being enhanced or increased. Choices of how to behave in a negotiation depend on what is at stake, how many parties, whether one-off or ongoing relationship, and the timing of negotiation and effects on others. The chapter provides analysis of different modes of conflict resolution behavior, including competition, compromise, collaboration, accommodation, and avoidance, and suggests criteria for selection of appropriate behavioral choices to reach agreements. Many important terms are defined and illustrated, e.g. ZOPA (Zone of Possible Agreement), alternatives to negotiated agreements, target points and aspirations, reservation prices. The chapter suggests how to use various conceptual frames to develop creative solutions to complex problems.

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