thesis statement for customer service

Essay on Customer Service

Students are often asked to write an essay on Customer Service in their schools and colleges. And if you’re also looking for the same, we have created 100-word, 250-word, and 500-word essays on the topic.

Let’s take a look…

100 Words Essay on Customer Service

Introduction.

Customer service is a crucial part of every business. It involves helping customers before, during, and after they buy a product. Good customer service can make people feel valued and happy.

Importance of Customer Service

Ways to provide good customer service.

To provide good customer service, businesses should listen to their customers, solve their problems quickly, and treat them with respect. Training staff in these areas can greatly improve customer service.

In conclusion, customer service is very important for a business. It can attract more customers, increase profits, and improve the business’s reputation.

250 Words Essay on Customer Service

Introduction to customer service, the importance of customer service.

Superior customer service is the cornerstone of customer retention and loyalty. It fosters trust, ensuring customers feel valued and heard. It is not just about resolving issues but also about understanding customer needs and expectations.

Elements of Effective Customer Service

Effective customer service consists of several elements. Firstly, communication skills are paramount. Representatives should be able to articulate solutions clearly and empathetically. Secondly, problem-solving skills are crucial. The ability to analyze situations and provide swift resolutions is key. Lastly, patience and understanding are vital. Customers may be frustrated, so maintaining a calm demeanor is essential.

Customer Service in the Digital Age

The digital age has transformed customer service. Customers now expect round-the-clock assistance through various channels, such as social media, email, and live chat. Companies must adapt to these expectations to stay competitive.

In conclusion, customer service is a vital component of a successful business. It requires a blend of communication skills, problem-solving abilities, patience, and understanding. In the digital era, it also necessitates a multi-channel approach to meet customer expectations.

500 Words Essay on Customer Service

Customer service is a vital aspect of any business operation that directly interacts with the customers. It involves providing assistance, advice, and support to the customers before, during, and after purchasing goods or services. This concept is integral to the success of a business as it significantly influences customer satisfaction and loyalty.

The Importance of Excellent Customer Service

Furthermore, in the digital age, customer service has evolved to include online interactions. This shift has increased the importance of customer service, as online reviews and social media can significantly impact a business’s reputation.

Components of Effective Customer Service

Effective customer service comprises various components, each contributing to the overall customer experience. Firstly, communication is key. This includes not only verbal and written communication but also non-verbal cues such as body language and tone of voice. Employees must be trained to communicate clearly, empathetically, and professionally.

Challenges in Delivering High-Quality Customer Service

Despite its importance, delivering high-quality customer service can be challenging. One of the main challenges is managing customer expectations. Customers often have high expectations, and failing to meet these can lead to dissatisfaction.

Conclusion: The Future of Customer Service

As businesses continue to navigate the digital landscape, the importance of customer service will only increase. Advances in technology, such as artificial intelligence and machine learning, are set to revolutionize customer service, offering new ways to interact with customers and solve their problems. However, the human element of customer service will remain crucial. Businesses that can combine technological innovations with a genuine commitment to customer satisfaction will be best positioned for success.

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Customer Service - List of Free Essay Examples And Topic Ideas

An essay on customer service can emphasize the importance of quality service in business and customer satisfaction. It can discuss strategies for delivering exceptional customer experiences, the role of customer feedback, and the impact of excellent customer service on brand reputation and long-term success in a competitive market. A vast selection of complimentary essay illustrations pertaining to Customer Service you can find at PapersOwl Website. You can use our samples for inspiration to write your own essay, research paper, or just to explore a new topic for yourself.

Changing Demographics Customer Service to Millennials

Today, customer service is facing a new challenge is has never taken on: Millennials. We here about Millennials everywhere we go, and it seems everyone has an opinion about them. Teens, and adults in their 20s and 30s are what is considered the Millennial Generation, also referred to as Millennials. This generation has been called things like lazy, narcissistic, and coddled. But Millennials have also been defined in positive ways too though. "They are generally regarded as being more open-minded, […]

How Else Can Nordstrom Continue to Provide Exceptional Customer Service and Grow Brand Loyaltys?

Background Nordstrom has been in business since its establishment as a small shoe store in Seattle back in 1901 by John W. Nordstrom. Over the years, the shoe store has grown into a renowned fashion chain store operated by his generation. While establishing the company, John Nordstrom had in his mind the desire to provide clients with top notch customer service and high-quality merchandise to fit everyone’s needs and budget. The customer-based focus with which the company was established by […]

Elevating Intimacy: the Customer Service Tapestry of Victoria’s Secret

In the bustling world of retail, where brands compete for attention and loyalty, customer service emerges as the defining factor for success. One brand that has managed to carve a niche for itself, both in terms of product offerings and customer service, is Victoria's Secret. Known globally for its alluring lingerie and fashion shows, the brand's approach to customer service provides a captivating study on the delicate dance between brand image and customer engagement. Victoria's Secret, over the years, has […]

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Research Related to United Airlines: Customer Service is a Top Priority

At the turn of the twentieth century, two geniuses Wilbur and Orville Wright invented a machine in which humans could operate to fly in. Since the invention of flying, traveling has never been the same; the aviation industry makes traveling to a destination faster and more efficient. The aviation industry continues to improve the technology used in domestic and international travel, as well as everything that goes into riding on one of its airplanes. United Airlines is no less different […]

Internal Approach for Chern’s Department Stores with Focus on Superior Customer Service

The Flagship store for Chern’s Department store is in the need of a new store manager. This manager will be responsible for 150 full time sales positions, 50 Part time sales positions and 520 non sales positions. This store has the most focus of the CEO, Ryan Chern and COO, Ann Chern. In the following analysis it will be discussed of the correct approach for this position will be an internal or external hire. Also, what the steps are in […]

Bridgestone: the Success Dependent on Quality Customer Service

Bridgestone is a privately held for-profit organization. Bridgestone Americas is looking to add 800 or more retail points of sale to 2,200-plus company-owned retail stores it currently operates as it drives to “become the most trusted provider of automotive care in every neighborhood we serve” (Davis 2016). Bridgestone Retail Operations, LLC (BSRO) is headquartered in Nashville, Tennessee, and operates the largest network of company-owned automotive service centers across the United States – including Firestone Complete Auto Care, Tiers Plus, Hibdon […]

Customer Service Quality Analysis and about Engaging Customers to Take an Active Role in Services

How does the fact that a service affect the offering and perceived risk? Think in terms of intangibility, inseparability, variability, and perishability. Service is affected by many characteristics. For example, an intangibility service is identified by things that an individual cannot see, taste, feel, hear, or smell (Kotler & Keller, 2016, p.1402). Many service industries fall under offering and perceived risk because they do not hold tangible products, for instance, Sylvania Learning Center or any other academic tutoring facility as […]

Understanding Stakeholder Needs: Battery Explosions and Customer Service

Unlike the recall of the Samsung company, Note 7 of two and a half million phones for battery explosions, Apple Inc. also had multiple battery explosions from as far back as 2013 to deal with. One example being back on August 20, 2013 when a consumers iPhone 4 had suddenly burst into flames. The consumer was able to contain the fire from spreading further in the matter of seconds, however Apple Inc. customer service wasn’t as ready or quickly to […]

Lush, Whole Food and Etsy Companies and their Strategies and Customer Service

Lush, Whole Food and Etsy are companies with dissimilar industries that are chasing different business plans. This means that these companies are focused in different practices, however they all follow the same business strategy, which is focused differentiation. Due to their uniqueness of their products they have a competitive advantage of their competitors. Lush is a unique international brand that sells bath bombs, soap and conditioner bars, lotions, faces mask, fragrances, skin and eye makeup. They have a competitive advantage […]

Importance Customer Service for Sears Holdings Company

Sears Holdings Company was once at the forefront of the retail industry due to their revolutionary and innovative marketing of using a printed catalog to promote their merchandise. This style of marketing was a huge breakthrough for the company back in the late 1800s and was what attracted most of their customers. Their groundbreaking marketing is what has allowed Sears to be a historic and reputable company throughout their 125 years of business. Although the company still has their niche […]

The Distinctive Model and Success of Chick-fil-A Franchise

Chick-fil-A, one of America's top fast-food chains, stands out thanks to its special way of doing business. Founded back in 1967 by S. Truett Cathy, Chick-fil-A has grown from a small joint in Georgia to a national hit known for top-notch service, great food, and strong values. Their franchise model, which is picky and hands-on, plays a big role in their super success. What makes Chick-fil-A's franchise setup unique is how careful they are in choosing who gets to run […]

The Origins of UPS: Tracing the Roots of a Global Delivery Giant

UPS short for United Parcel Service is a big name in the delivery world known worldwide. Its story starts way back in 1907 thanks to two ambitious teens James E. Casey and Claude Ryan who saw a chance in Seattle Washington to meet the growing need for reliable deliveries. Their drive and determination laid the groundwork for what would become a global logistics giant. James E. Casey born in 1888 knew hard times early on pitching in from age 11 […]

The Impact and Features of Sovereign Bank Online Banking

Sovereign Bank's online banking has completely changed how folks handle their money. In today's fast world having online banking that's easy and accessible is key. Sovereign Bank stepped up by creating a user-friendly and safe platform that offers tons of services to simplify managing your money. One standout feature is the simple interface. Whether you're a tech whiz or new to online banking the platform's easy to navigate. The dashboard gives a clear view of your accounts recent transactions and […]

How Kohl’s Online Ordering Transforms Shopping Convenience

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Finding the Best AAA Hotels Near You: Quality and Convenience Combined

Traveling can be an exciting adventure but finding the right accommodation can significantly impact your overall experience. For many travelers AAA-rated hotels offer a reliable standard of quality comfort and convenience. AAA the American Automobile Association provides a widely recognized rating system that helps travelers make informed decisions about where to stay. Whether you are planning a road trip a business trip or a family vacation selecting a AAA-rated hotel near you can ensure a pleasant and hassle-free stay. AAA's […]

The Origin of the First Target Store: a Milestone in Retail History

The story of the first Target store is a fascinating chapter in the history of American retail, marking the beginning of what would become one of the most successful and influential retail chains in the United States. Target's inception is not just about the opening of a store but about the vision and innovation that redefined the shopping experience for millions. The first Target store opened its doors on May 1, 1962, in Roseville, Minnesota. This new retail concept was […]

Target Corporation: a Retail Giant through the Decades

In the annals of American retail, Target Corporation emerges as a prominent entity, its origins tracing back to the early 1900s. Initiated by George Dayton in 1902, the enterprise commenced under the moniker of the Dayton Dry Goods Company, nestled within Minneapolis, Minnesota. Over the ensuing decades, Target underwent a metamorphosis, transcending from a solitary dry goods emporium into one of the nation's preeminent and instantly recognizable retail conglomerates. This discourse delves into the pivotal junctures and metamorphoses that have […]

The Origins and Growth of UPS: a History of Innovation and Service

The United Parcel Service, widely recognized as UPS, stands as a global luminary in the realm of logistics and parcel conveyance, celebrated for its unwavering dependability and operational efficacy. Its genesis traces back to the annals of 1907, when two enterprising adolescents, Jim Casey and Claude Ryan, birthed the American Messenger Company in the bustling heart of Seattle, Washington. Armed with a meager loan of $100, they embarked upon a mission to furnish expeditious and courteous messenger amenities, ferrying packages, […]

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Evolution of Chick-fil-A: from Dwarf Grill to Fast Food Giant

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Customer Service Theses Samples For Students

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99 Customer Service Essay Topic Ideas & Examples

🏆 best customer service topic ideas & essay examples, 👍 good essay topics on customer service, ❓ customer service essay questions.

• Customer Service Field: Internship Experience I learned how to handle customer requests and complaints and forward them to the responsible staff at the bank. Each day of the internship period in the customer service section was often coupled with a […]
• Toyota Company Customer Service Through the company’s quality products, Toyota has built a bank of goodwill that will enable it to maintain customer loyalty in the long-term.
• FedEx Customer Service Malfunction The micro issues include poor tracking and follow up of the lost package, inadequate feedback to the client on the status of the package, and uncoordinated responses to alterations in customer delivery requirements.
• Zappos: How Excellent Customer Service Can Drive Growth The company believes that the right corporate culture is the foundation of exceptional customer service. According Tony, zappos is a company that is committed to delivering happiness to all the stakeholders.
• Apple Inc.: Customer Service The continuous innovation of the company has led to its capture of the music industry with the creation of iTunes and the Apple Store.
• Customer Satisfaction and Service Proper customer service, which is the act of providing services to the customer during the whole transaction process, is important for the success of every business.
• Customer Service in Restaurants It can be quite frustrating to make a customer wait for a certain meal only to deliver the wrong one to them.
• Flow Charts in Customer Service Problem Solving For solving the problems that arise in the customer service environment as well as improving the processes an organization uses, it is very important to understand what is done in the company at every stage.
• The Mount Rundle Hotel’s Customer Service Failure The difference in the price of the same service on two different websites indicates that the hotel is not keen on customer services.
• The Importance of Customer Service in Healthcare The location of the training was the Brooklyn Hospital Center, and the presenter was the Nurse Educator. Since the professional background of the audience was nursing, the subject was clinically relevant, and the nurses could […]
• Customer Service Situations The price on the marking label was not the same as the price in the check. Describe a customer service situation where the customer won at the expense of the service provider.
• Walmart Project Plan: Customer Service and Technological Base Therefore, the project implementation should be controlled on the basis of performance measures and evaluation of the overall climate in the workplace.
• Customer Service Conflict Management Strategies The key difficulty is, therefore, to find out what type of customer the support is dealing with and, thus, to choose the appropriate strategy to calm him/her down.
• The Importance of Empowerment in Customer Service Management Customer service employees are in a better position to respond to the needs of customers because of their grassroots experience. Empowerment enables employees to follow the ideals and strategies of their organization in their interactions […]
• A Customer Service Position: A Job Description The skills required for a customer service position also vary depending on the company, but some common skills are typically required and, thus, must be included in the job description.
• The Mount Rundle Hotel: Customer Service Failure Moreover, the hotel is not committed to offering quality services to its clients, and that is why nobody is concerned that guests do not have adequate toiletries in their rooms.
• Customer Service Training The main objective of a needs assessment in an organization’s training program is to identify performance weaknesses and necessary knowledge and skills needed to eradicate the weaknesses.
• The Problem of Customer Service in Companies In fact, one of the founders noted how customer service greatly impact on the products that the company sells and highlighted the very important part of their policy which is allowing the customer to provide […]
• Customer Service Improvement Plan for Shopee Pte. Ltd. Role What do they do Who Change Sponsor The CO and the MGD will assess expenses to improve the complaint/refund processes to reduce the average dispute resolution time (Trustpilot, n.d.). Improving Shopee’s hotline service, including new tools, workforce expansion, and processes for investigating lost package cases without delay, will be considered (Trustpilot, n.d.). In collaboration […]
• Competent Customer Service in Business The customer is the principal value for any enterprise, and every company should improve the quality of products and services to provide the necessary level of assistance.
• Outsourcing Customer Service for Axe Co. To avoid congestion at the headquarter premises To avoid workload for human resource and finance department To improve quality of customer service, support To promote the company’s awareness by partnership To provide quality customer […]
• United Airlines Firm’s Customer Service Problem Complexity stands for the interconnection of the yield management system and the absence of actions to do in crises, such as overbooking.
• Aspects of Customer Service In this progression, the association needs to distinguish why the things need to change, and on the off chance that individuals in the association are not fulfilled, it would be hard for the association to […]
• Saudi Airlines: Excellent Airline Customer Service Strategic branding is what the airline management has put in place to ensure that better services are delivered to the customers.
• Northwestern Memorial Hospital: The Customer Service Model The management of the hospital then uses the collected feedback to improve the manner in which its staff handles customers. The second way in which the adopted customer experience model of the hospital benefits the […]
• Recommendation on Customer Service This department is the one which can significantly improve the quality of services provided as it is a mediator between the client and the hospital’s employees.
• Functioning of the Customer Service in AL Baraha Hospital The customer service in Al Baraha Hospital is based on the principle that the well-being of the patients should be the top priority for medical workers and administrators.
• Healthcare System: Customer Service The overall objective of this action was to defraud the public through false claims submitted to the Government by the company.
• Customer Service Improvement Project at Qatar National Bank Evaluation Hayes and Wheelwright’s 4-Stage model is a conceptual tool meant to evaluate the project with the extent of how its operational contributions improve the company’s competitiveness.
• Defending Public Service Values in a Customer Service Age Regardless of the propagation and persistence of requests concerning the process of serving customers, the relationships between the public and the organizations that provide services are impacted by the performance expectations and public priorities.
• Richard Branson’s Customer Service Secrets It is exceptionally true when the competitors in the sphere of action are huge companies with billions of assets. The majority of big businesses’ owners are usually isolated from the employees and the customers in […]
• Managing Customer Service for Abissnet Company The main purpose of this report is to develop strategies, which will help to improve the overall quality of customer service in the company Abissnet.
• E-Business: Evaluation of Customer Service The Customer service page of the site http://www.drsfostersmith.com/general.cfm is quite exhaustive in that it offers all that a customer requires to know about his pets in regard to caring for them and about the different […]
• Customer Service Award for Excellence The main motive for the creation of this prize is the need to critically evaluate organizations working in the sphere and outline the most effective approaches and models that are used to create excellent customer […]
• Excellent Customer Service: Models and Implications Furthermore, regarding the fact that the majority of companies recognize this idea, the need for the creation of long-term relations with customers and their loyalty becomes the only possible way to win the rivalry.
• Customer Service Seminar: Project Proposal The major group to whom the project is intended is the executives and employees of Bank of America who deal with the customers. The sponsor of this project is Bank of America.
• Telefónica’s O2 Brand Marketing and Customer Service O2 is the trademark used by Telefonica U.K. Limited and one of the largest telecom companies in Europe. It is part of the global telecommunications group Telefónica S.A.
• Customer Service Representative Training Evaluation The expected outcome of the survey comprises of the strengths and weaknesses of the content of the training session and evaluation of instructors who lead this training session.
• Business Communication in Customer Services It is also important to note that effective business communication promotes employee retention strategies, which in turn reduces the rate of labor turnover within an organization.
• Best Food Superstores’ Customer Service Policy The problem is in the system’s weaknesses when the price on the label does not match the actual price fixed in the main computer at the cash desk, and the consumer should get or not […]
• Touchpoints in UAE Government Customer Service Delivery A recent report published in the article by Ahmed indicates that the United Arab Emirates is ranked in the 21st position globally and the leading country in the Arab world in terms of citizens’ level […]
• Hondwreck Partsheaven Project Plan: Inventory and Customer Service As a seller of car parts and a provider of wrecking services, Hondwreck Partsheaven is looking to improve the quality of the provided services, optimize the inventory processes, and optimize the overall performance of the […]
• Customer Service Representative: Organizational Structure The method is usually simple to undertake, the HR manager will collect adequate information in a timely manner, and it reveals the aspects of the targeted position that might not be captured by the other […]
• Customer Service Representatives’ Training The training program must also address the service orientation attitudes and skills of the CSRs because they are not able to apply their knowledge on registration steps for effective delivery of services.
• Customer Service in the UAE Banking Sector What are the dimensions that have affected the level of service quality the most in UAE Islamic banks? Jabnoun & Khalifa carried out a research study on the dimensions of service quality that affect the […]
• Sonic Drive-in: Customer Service Communication The personnel in the store had to shift from the automated communication system in the ordering station to a manual system that threatened to slow down the delivery of foods to the clients.
• The Customer Service Perspective: Balanced Scorecards In the opinion of business administrators, these metrics can throw light on the experiences of customers and their assessment of the company’s performance.
• Jordan’s Restaurant Customer Service The level of cleanliness within the restaurant, warm greetings the choice and preference of where to seat made the whole experience lively.
• Customer Service as a Part of Business Strategy The use of the term “customer service” requires delineation to ensure that there is not confusion with other aspects of customer care in the business. The important issue in regards to the definition of customer […]
• Improving Customer Service in a Nigerian Musical Instrument Company The research questions guided the development of the questionnaire and in turn, the specific questions in the questionnaire dealt with the issues associated with the project.
• Restructuring Customer Service Department at Wall-Mart In addition, the consultant should be ready to face resistance on the part of the managerial staff and personnel; The role of the manager will include Controlling the availability of resource and device the exact […]
• Ryanair’s Customer Service The company exploits the fact that customers are concerned with company core products, service delivery and the company’s image. In addition, the company maximizes on its product delivery service with respect to the level of […]
• Netflix Customer Services In light of setting up the support services, they have to consider the needs of customers in order to ensure that the support services are focused on customers.
• Customer Service and Interpersonal Experience: Starbucks The focus of the paper is on the principles on which the company was created and this is tackled in the background section of this paper.
• Role of Customer Service in Technology Industry However, it is significant to note that the preciseness of the value of customer service in an organisation varies in relation to the industry, the service offered and or the product being offered for sale.
• Developing Competitive Advantage Through Customer Service The achievements of the company are attributed to its ability to attract and retain large numbers of customers from all parts of the world.
• Customer Service Improvement: Mobilicity Phone Company With this situation in mind, I would like to propose to the CEO on the best advertisement solutions that would assist in improving the popularity of the company and hence its sales as well as […]
• Stress Management among Customer Service Employees: Antecedents & Interventions A focus on the identification of current and potential stressors affecting this group of employees, and the subsequent development of interventions which could be used by the employees to manage and curtail stress effectively, is […]
• Customer Service Excellence and Customer Satisfaction In service offering, product refers to a service concept that has the capacity to give value to customers. Here, their aim in the customer service system should be to boost the quality of their interactions […]
• Socially Responsible Marketing and Customer Service To achieve this, organizations need to bring both the internal and external stakeholders together in such a way that they can share in the effort of maximizing the bottom line of the company.
• Empowerment in Customer Service Management The term empowerment refers to the process of providing more authority to the employees of an organization. Chebat and Kollias argue that the service industry is hugely dependent on the capacity of employees to deliver […]
• Customer Service Operations and Excellence The Meriden Hospital is one of the many hospitals and clinics belonging to the BMI Healthcare organization owned by the General Healthcare Group PLC.
• Hospitality Customer Service – Service Recovery Project As such, it is always important that the customer service supervisor is able to read the psychology of his or her staffers and ensure that all are of positive attitude to avoid service breakdown.
• Customer Service Representative It will help to collect the necessary data to design the most effective training program for customer service representatives. It is also important to note that questionnaires should contain data concerning the future training program.
• IT Role in Business Processes and Customer Service More importantly, the company implements the concept of full transparency of operations and is more attached to a scientific way of thinking.
• Customer Service at WestJet The success behind WestJet as a low-cost carrier is mainly attributed to the quality of service that the airline provides to its passengers.
• Customer Service Coordination Self-management on the other hand is the key factor because the coordinator must be self-aware all the time in relation to the environment and the needs of the customers.
• Burger King: Satisfying Customer Needs In response to the recent obesity trends in the US as well as in other countries, Burger King has started to adjust its menu.
• What Constitutes Good Customer Service?
• How Consistent and Reliable Customer Service Contributes to Customer Satisfaction?
• How Customer Service Grown and Changed Over the Years?
• How Does Customer Service Help Your Team?
• How Can Email Improve Your Customer Service?
• How Can Marketing Research Improve Customer Service of Popular?
• How Are Millennials Redefining Customer Service?
• What Reasons for Using Customer Service Policies Marketing?
• What Recommendations for the Customer Service Branch?
• What Makes Good Customer Service?
• Where Has Customer Service Gone?
• Why Customer Service Needed in Globalization of Logistics?
• Will Improving Customer Service Result in Higher Stock?
• Does the Web Reduce Customer Service Cost?
• Can Customer Service Affect the Business a Restaurant Has?
• What Relationship Between Customer Service and Logistics Management?
• How Are Strategic Management and Customer Service Connected?
• What Is the Customer Service Perspective?
• Which Administrative and Customer Service Skills Need?
• How Different Communication Techniques Used in Customer Service?
• How Can International Retailers Achieve a Competitive Advantage Through Customer Service?
• What Are the Three Essential Qualities of Customer Service?
• What Is the Role of Customer Service?
• What Are Customer Service Skills?
• What Words Describe Good Customer Service?
• How Is Culture and Customer Service Excellence Connected?
• Airbnb Paper Topics
• DHL Research Topics
• FedEx Ideas
• eBay Topics
• McDonald’s Topics
• Online Shopping Questions
• Telecommunications Questions
• Burger King Topics
• Chicago (A-D)
• Chicago (N-B)

IvyPanda. (2024, March 2). 99 Customer Service Essay Topic Ideas & Examples. https://ivypanda.com/essays/topic/customer-service-essay-topics/

"99 Customer Service Essay Topic Ideas & Examples." IvyPanda , 2 Mar. 2024, ivypanda.com/essays/topic/customer-service-essay-topics/.

IvyPanda . (2024) '99 Customer Service Essay Topic Ideas & Examples'. 2 March.

IvyPanda . 2024. "99 Customer Service Essay Topic Ideas & Examples." March 2, 2024. https://ivypanda.com/essays/topic/customer-service-essay-topics/.

1. IvyPanda . "99 Customer Service Essay Topic Ideas & Examples." March 2, 2024. https://ivypanda.com/essays/topic/customer-service-essay-topics/.

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IvyPanda . "99 Customer Service Essay Topic Ideas & Examples." March 2, 2024. https://ivypanda.com/essays/topic/customer-service-essay-topics/.

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• How to Write a Thesis Statement | 4 Steps & Examples

How to Write a Thesis Statement | 4 Steps & Examples

Published on January 11, 2019 by Shona McCombes . Revised on August 15, 2023 by Eoghan Ryan.

A thesis statement is a sentence that sums up the central point of your paper or essay . It usually comes near the end of your introduction .

Your thesis will look a bit different depending on the type of essay you’re writing. But the thesis statement should always clearly state the main idea you want to get across. Everything else in your essay should relate back to this idea.

You can write your thesis statement by following four simple steps:

• Start with a question
• Write your initial answer
• Develop your answer
• Refine your thesis statement

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Table of contents

What is a thesis statement, placement of the thesis statement, step 1: start with a question, step 2: write your initial answer, step 3: develop your answer, step 4: refine your thesis statement, types of thesis statements, other interesting articles, frequently asked questions about thesis statements.

A thesis statement summarizes the central points of your essay. It is a signpost telling the reader what the essay will argue and why.

The best thesis statements are:

• Concise: A good thesis statement is short and sweet—don’t use more words than necessary. State your point clearly and directly in one or two sentences.
• Contentious: Your thesis shouldn’t be a simple statement of fact that everyone already knows. A good thesis statement is a claim that requires further evidence or analysis to back it up.
• Coherent: Everything mentioned in your thesis statement must be supported and explained in the rest of your paper.

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The thesis statement generally appears at the end of your essay introduction or research paper introduction .

The spread of the internet has had a world-changing effect, not least on the world of education. The use of the internet in academic contexts and among young people more generally is hotly debated. For many who did not grow up with this technology, its effects seem alarming and potentially harmful. This concern, while understandable, is misguided. The negatives of internet use are outweighed by its many benefits for education: the internet facilitates easier access to information, exposure to different perspectives, and a flexible learning environment for both students and teachers.

You should come up with an initial thesis, sometimes called a working thesis , early in the writing process . As soon as you’ve decided on your essay topic , you need to work out what you want to say about it—a clear thesis will give your essay direction and structure.

You might already have a question in your assignment, but if not, try to come up with your own. What would you like to find out or decide about your topic?

For example, you might ask:

After some initial research, you can formulate a tentative answer to this question. At this stage it can be simple, and it should guide the research process and writing process .

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Now you need to consider why this is your answer and how you will convince your reader to agree with you. As you read more about your topic and begin writing, your answer should get more detailed.

In your essay about the internet and education, the thesis states your position and sketches out the key arguments you’ll use to support it.

The negatives of internet use are outweighed by its many benefits for education because it facilitates easier access to information.

In your essay about braille, the thesis statement summarizes the key historical development that you’ll explain.

The invention of braille in the 19th century transformed the lives of blind people, allowing them to participate more actively in public life.

A strong thesis statement should tell the reader:

• Why you hold this position
• What they’ll learn from your essay
• The key points of your argument or narrative

The final thesis statement doesn’t just state your position, but summarizes your overall argument or the entire topic you’re going to explain. To strengthen a weak thesis statement, it can help to consider the broader context of your topic.

These examples are more specific and show that you’ll explore your topic in depth.

Your thesis statement should match the goals of your essay, which vary depending on the type of essay you’re writing:

• In an argumentative essay , your thesis statement should take a strong position. Your aim in the essay is to convince your reader of this thesis based on evidence and logical reasoning.
• In an expository essay , you’ll aim to explain the facts of a topic or process. Your thesis statement doesn’t have to include a strong opinion in this case, but it should clearly state the central point you want to make, and mention the key elements you’ll explain.

If you want to know more about AI tools , college essays , or fallacies make sure to check out some of our other articles with explanations and examples or go directly to our tools!

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A thesis statement is a sentence that sums up the central point of your paper or essay . Everything else you write should relate to this key idea.

The thesis statement is essential in any academic essay or research paper for two main reasons:

• It gives your writing direction and focus.
• It gives the reader a concise summary of your main point.

Without a clear thesis statement, an essay can end up rambling and unfocused, leaving your reader unsure of exactly what you want to say.

Follow these four steps to come up with a thesis statement :

• Ask a question about your topic .
• Write your initial answer.
• Develop your answer by including reasons.
• Refine your answer, adding more detail and nuance.

The thesis statement should be placed at the end of your essay introduction .

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McCombes, S. (2023, August 15). How to Write a Thesis Statement | 4 Steps & Examples. Scribbr. Retrieved August 8, 2024, from https://www.scribbr.com/academic-essay/thesis-statement/

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Thesis Statements

What this handout is about.

This handout describes what a thesis statement is, how thesis statements work in your writing, and how you can craft or refine one for your draft.

Introduction

Writing in college often takes the form of persuasion—convincing others that you have an interesting, logical point of view on the subject you are studying. Persuasion is a skill you practice regularly in your daily life. You persuade your roommate to clean up, your parents to let you borrow the car, your friend to vote for your favorite candidate or policy. In college, course assignments often ask you to make a persuasive case in writing. You are asked to convince your reader of your point of view. This form of persuasion, often called academic argument, follows a predictable pattern in writing. After a brief introduction of your topic, you state your point of view on the topic directly and often in one sentence. This sentence is the thesis statement, and it serves as a summary of the argument you’ll make in the rest of your paper.

What is a thesis statement?

A thesis statement:

• tells the reader how you will interpret the significance of the subject matter under discussion.
• is a road map for the paper; in other words, it tells the reader what to expect from the rest of the paper.
• directly answers the question asked of you. A thesis is an interpretation of a question or subject, not the subject itself. The subject, or topic, of an essay might be World War II or Moby Dick; a thesis must then offer a way to understand the war or the novel.
• makes a claim that others might dispute.
• is usually a single sentence near the beginning of your paper (most often, at the end of the first paragraph) that presents your argument to the reader. The rest of the paper, the body of the essay, gathers and organizes evidence that will persuade the reader of the logic of your interpretation.

If your assignment asks you to take a position or develop a claim about a subject, you may need to convey that position or claim in a thesis statement near the beginning of your draft. The assignment may not explicitly state that you need a thesis statement because your instructor may assume you will include one. When in doubt, ask your instructor if the assignment requires a thesis statement. When an assignment asks you to analyze, to interpret, to compare and contrast, to demonstrate cause and effect, or to take a stand on an issue, it is likely that you are being asked to develop a thesis and to support it persuasively. (Check out our handout on understanding assignments for more information.)

How do I create a thesis?

A thesis is the result of a lengthy thinking process. Formulating a thesis is not the first thing you do after reading an essay assignment. Before you develop an argument on any topic, you have to collect and organize evidence, look for possible relationships between known facts (such as surprising contrasts or similarities), and think about the significance of these relationships. Once you do this thinking, you will probably have a “working thesis” that presents a basic or main idea and an argument that you think you can support with evidence. Both the argument and your thesis are likely to need adjustment along the way.

Writers use all kinds of techniques to stimulate their thinking and to help them clarify relationships or comprehend the broader significance of a topic and arrive at a thesis statement. For more ideas on how to get started, see our handout on brainstorming .

How do I know if my thesis is strong?

If there’s time, run it by your instructor or make an appointment at the Writing Center to get some feedback. Even if you do not have time to get advice elsewhere, you can do some thesis evaluation of your own. When reviewing your first draft and its working thesis, ask yourself the following :

• Do I answer the question? Re-reading the question prompt after constructing a working thesis can help you fix an argument that misses the focus of the question. If the prompt isn’t phrased as a question, try to rephrase it. For example, “Discuss the effect of X on Y” can be rephrased as “What is the effect of X on Y?”
• Have I taken a position that others might challenge or oppose? If your thesis simply states facts that no one would, or even could, disagree with, it’s possible that you are simply providing a summary, rather than making an argument.
• Is my thesis statement specific enough? Thesis statements that are too vague often do not have a strong argument. If your thesis contains words like “good” or “successful,” see if you could be more specific: why is something “good”; what specifically makes something “successful”?
• Does my thesis pass the “So what?” test? If a reader’s first response is likely to  be “So what?” then you need to clarify, to forge a relationship, or to connect to a larger issue.
• Does my essay support my thesis specifically and without wandering? If your thesis and the body of your essay do not seem to go together, one of them has to change. It’s okay to change your working thesis to reflect things you have figured out in the course of writing your paper. Remember, always reassess and revise your writing as necessary.
• Does my thesis pass the “how and why?” test? If a reader’s first response is “how?” or “why?” your thesis may be too open-ended and lack guidance for the reader. See what you can add to give the reader a better take on your position right from the beginning.

Suppose you are taking a course on contemporary communication, and the instructor hands out the following essay assignment: “Discuss the impact of social media on public awareness.” Looking back at your notes, you might start with this working thesis:

Social media impacts public awareness in both positive and negative ways.

You can use the questions above to help you revise this general statement into a stronger thesis.

• Do I answer the question? You can analyze this if you rephrase “discuss the impact” as “what is the impact?” This way, you can see that you’ve answered the question only very generally with the vague “positive and negative ways.”
• Have I taken a position that others might challenge or oppose? Not likely. Only people who maintain that social media has a solely positive or solely negative impact could disagree.
• Is my thesis statement specific enough? No. What are the positive effects? What are the negative effects?
• Does my thesis pass the “how and why?” test? No. Why are they positive? How are they positive? What are their causes? Why are they negative? How are they negative? What are their causes?
• Does my thesis pass the “So what?” test? No. Why should anyone care about the positive and/or negative impact of social media?

After thinking about your answers to these questions, you decide to focus on the one impact you feel strongly about and have strong evidence for:

Because not every voice on social media is reliable, people have become much more critical consumers of information, and thus, more informed voters.

This version is a much stronger thesis! It answers the question, takes a specific position that others can challenge, and it gives a sense of why it matters.

Let’s try another. Suppose your literature professor hands out the following assignment in a class on the American novel: Write an analysis of some aspect of Mark Twain’s novel Huckleberry Finn. “This will be easy,” you think. “I loved Huckleberry Finn!” You grab a pad of paper and write:

Mark Twain’s Huckleberry Finn is a great American novel.

You begin to analyze your thesis:

• Do I answer the question? No. The prompt asks you to analyze some aspect of the novel. Your working thesis is a statement of general appreciation for the entire novel.

Think about aspects of the novel that are important to its structure or meaning—for example, the role of storytelling, the contrasting scenes between the shore and the river, or the relationships between adults and children. Now you write:

In Huckleberry Finn, Mark Twain develops a contrast between life on the river and life on the shore.

• Do I answer the question? Yes!
• Have I taken a position that others might challenge or oppose? Not really. This contrast is well-known and accepted.
• Is my thesis statement specific enough? It’s getting there–you have highlighted an important aspect of the novel for investigation. However, it’s still not clear what your analysis will reveal.
• Does my thesis pass the “how and why?” test? Not yet. Compare scenes from the book and see what you discover. Free write, make lists, jot down Huck’s actions and reactions and anything else that seems interesting.
• Does my thesis pass the “So what?” test? What’s the point of this contrast? What does it signify?”

After examining the evidence and considering your own insights, you write:

Through its contrasting river and shore scenes, Twain’s Huckleberry Finn suggests that to find the true expression of American democratic ideals, one must leave “civilized” society and go back to nature.

This final thesis statement presents an interpretation of a literary work based on an analysis of its content. Of course, for the essay itself to be successful, you must now present evidence from the novel that will convince the reader of your interpretation.

Works consulted

We consulted these works while writing this handout. This is not a comprehensive list of resources on the handout’s topic, and we encourage you to do your own research to find additional publications. Please do not use this list as a model for the format of your own reference list, as it may not match the citation style you are using. For guidance on formatting citations, please see the UNC Libraries citation tutorial . We revise these tips periodically and welcome feedback.

Anson, Chris M., and Robert A. Schwegler. 2010. The Longman Handbook for Writers and Readers , 6th ed. New York: Longman.

Lunsford, Andrea A. 2015. The St. Martin’s Handbook , 8th ed. Boston: Bedford/St Martin’s.

Ramage, John D., John C. Bean, and June Johnson. 2018. The Allyn & Bacon Guide to Writing , 8th ed. New York: Pearson.

Ruszkiewicz, John J., Christy Friend, Daniel Seward, and Maxine Hairston. 2010. The Scott, Foresman Handbook for Writers , 9th ed. Boston: Pearson Education.

You may reproduce it for non-commercial use if you use the entire handout and attribute the source: The Writing Center, University of North Carolina at Chapel Hill

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