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Effective Communication: The Key to Building Strong Connections

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Published: Sep 12, 2023

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Table of contents

The importance of effective communication, key elements of effective communication, barriers to effective communication, strategies for improving communication, 1. building relationships:, 2. resolving conflicts:, 3. achieving goals:, 4. personal development:, 5. success in the workplace:, 1. clarity:, 2. active listening:, 3. empathy:, 4. nonverbal communication:, 5. respect:, 1. misunderstandings:, 2. lack of active listening:, 3. emotional barriers:, 4. assumptions and stereotypes:, 5. lack of feedback:, 1. practice active listening:, 2. foster empathy:, 3. be mindful of nonverbal cues:, 4. seek feedback:, 5. adapt to your audience: h3>, 6. practice constructive communication:, 7. educate yourself:.

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The Science of Strong Business Writing

by Bill Birchard

Summary .   

Brain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons—the “reward circuit”—light up as people respond to everything from a simple metaphor to an unexpected story twist. The big takeaway? Whether you’re crafting an email to a colleague or an important report for the board, you can write in a way that delights readers on a primal level, releasing pleasure chemicals in their brains.

Bill Birchard is an author and writing coach who’s worked with many successful businesspeople. He’s drawn on that experience and his review of the scientific literature to identify eight features of satisfying writing: simplicity, specificity, surprise, stirring language, seductiveness, smart ideas, social content, and storytelling. In this article, he shares tips for using those eight S’s to captivate readers and help your message stick.

Strong writing skills are essential for anyone in business. You need them to effectively communicate with colleagues, employees, and bosses and to sell any ideas, products, or services you’re offering.

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Essay on Communication Skills 500+ Words

Communication skills are like a superpower that anyone can develop. They are the tools that help us express our thoughts, ideas, and feelings to others effectively. Imagine a world where no one could understand each other; it would be chaotic and confusing. In this essay, we will explore why communication skills are essential and how they can benefit us in various aspects of our lives.

Building Relationships

One of the most crucial reasons for developing good communication skills is to build strong and healthy relationships with others. According to a study by the Harvard Business Review, people who communicate well are more likely to have successful personal and professional relationships. When we can express ourselves clearly and listen actively, we can understand others better and create deeper connections.

Academic Success

Communication skills are vital for academic success. In fact, research from the National Communication Association shows that students who communicate effectively tend to get better grades. When we can express our ideas clearly in class discussions, write persuasive essays, and ask questions when we don’t understand something, we are more likely to excel in school.

Career Advancement

As we grow up, communication skills become even more critical for our careers. According to a report by Forbes, effective communication is one of the top skills that employers look for in their employees. Whether it’s giving a presentation, working in a team, or negotiating with clients, strong communication skills can open doors to career advancement and success.

Solving Problems

Good communication skills are essential for solving problems. When we can communicate our concerns and ideas clearly, we can work together with others to find solutions. For instance, in a study published in the Journal of Applied Psychology, teams that communicated well were found to be more innovative and better at resolving conflicts.

Confidence Boost

Developing communication skills can boost our confidence. When we know that we can express ourselves effectively, we feel more self-assured in social situations. This can lead to increased self-esteem and a positive self-image, which are essential for a happy and successful life.

Global Perspective

In our increasingly globalized world, communication skills are essential for understanding and appreciating different cultures. By learning how to communicate respectfully with people from diverse backgrounds, we can foster cultural sensitivity and promote harmony in our communities and beyond.

Conclusion of Essay on Communication Skills

In conclusion, communication skills are like a superpower that can benefit us in many ways. They help us build strong relationships, excel academically, advance in our careers, solve problems, boost our confidence, and embrace a global perspective. Developing these skills is not only crucial but also achievable with practice and dedication. So, let’s embrace the power of communication skills and use them to navigate through life’s challenges and opportunities successfully.

Also Check: The Essay on Essay: All you need to know

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Chapter 1: Effective Business Communication

Venecia Williams

Learning Objectives

• Examine the importance of being a good communicator
• Define the communication process
• Explain 8 essential components of communication
• Discuss the role of ethics in communication

Communication is an activity, skill, and art that incorporates lessons learned across a wide spectrum of human knowledge. Perhaps the most time-honoured form of communication is storytelling. We’ve told each other stories for ages to help make sense of our world, anticipate the future, and certainly to entertain ourselves. The art of storytelling draws on your understanding of yourself, your message, and how you communicate it to an audience that is simultaneously communicating back to you. Your anticipation, reaction, and adaptation to the process will determine how successfully you are able to communicate. You were not born knowing how to write or even how to talk—but in the process of growing up, you have undoubtedly learned how to tell, and how not tell, a story out loud and in writing.

Effective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or “hard knocks,” is one of them. But in the business environment, a “knock” (or lesson learned) may come at the expense of your credibility through a blown presentation to a client. The classroom environment, with a compilation of information and resources such as a text, can offer you a trial run where you get to try out new ideas and skills before you have to use them to communicate effectively to make a sale or form a new partnership. Listening to yourself, or perhaps the comments of others may help you reflect on new ways to present or perceive, thoughts, ideas and concepts. The net result is your growth; ultimately your ability to communicate in business will improve, opening more doors than you might anticipate.

Importance of Good Communication Skills

Communication is key to your success—in relationships, in the workplace, as a citizen of your country, and across your lifetime. Your ability to communicate comes from experience, and experience can be an effective teacher, but this text and the related business communication course will offer you a wealth of experiences gathered from professional speakers across their lifetimes. You can learn from the lessons they’ve learned and be a more effective communicator right out of the gate.

Business communication can be thought of as a problem-solving activity in which individuals may address the following questions:

• What is the situation?
• What are some possible communication strategies?
• What is the best course of action?
• What is the best way to design the chosen message?
• What is the best way to deliver the message?

In this book, we will examine this problem-solving process and help you learn to apply it in the kinds of situations you are likely to encounter over the course of your career.

Communication Influences Your Thinking about Yourself and Others

We all share a fundamental drive to communicate. Communication can be defined as the process of understanding and sharing meaning (Pearson & Nelson, 2000). You share meaning in what you say and how you say it, both in oral and written forms. If you could not communicate, what would life be like? A series of never-ending frustrations? Not being able to ask for what you need or even to understand the needs of others?

Being unable to communicate might even mean losing a part of yourself, for you communicate your  self-concept —your sense of self and awareness of who you are—in many ways. Do you like to write? Do you find it easy to make a phone call to a stranger or to speak to a room full of people? Perhaps someone told you that you don’t speak clearly or your grammar needs improvement. Does that make you more or less likely to want to communicate? For some, it may be a positive challenge, while for others it may be discouraging. But in all cases, your ability to communicate is central to your self-concept.

Take a look at your clothes. What are the brands you are wearing? What do you think they say about you? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express who you are? Part of your self-concept may be that you express yourself through texting, or through writing longer documents like essays and research papers, or through the way you speak.

On the other side of the coin, your communications skills help you to understand others—not just their words, but also their tone of voice, their nonverbal gestures, or the format of their written documents provide you with clues about who they are and what their values and priorities may be. Active listening and reading are also part of being a successful communicator.

Communication Influences How You Learn

When you were an infant, you learned to talk over a period of many months. When you got older, you didn’t learn to ride a bike, drive a car, or even text a message on your cell phone in one brief moment. You need to begin the process of improving your speaking and writing with the frame of mind that it will require effort, persistence, and self-correction.

You learn to speak in public by first having conversations, then by answering questions and expressing your opinions in class, and finally by preparing and delivering a “stand-up” speech. Similarly, you learn to write by first learning to read, then by writing and learning to think critically. Your speaking and writing are reflections of your thoughts, experience, and education. Part of that combination is your level of experience listening to other speakers, reading documents and styles of writing, and studying formats similar to what you aim to produce.

As you study business communication, you may receive suggestions for improvement and clarification from speakers and writers more experienced than yourself. Take their suggestions as challenges to improve; don’t give up when your first speech or first draft does not communicate the message you intend. Stick with it until you get it right. Your success in communicating is a skill that applies to almost every field of work, and it makes a difference in your relationships with others.

Remember, luck is simply a combination of preparation and timing. You want to be prepared to communicate well when given the opportunity. Each time you do a good job, your success will bring more success.

Communication Represents You and Your Employer

You want to make a good first impression on your friends and family, instructors, and employer. They all want you to convey a positive image, as it reflects on them. In your career, you will represent your business or company in spoken and written form. Your professionalism and attention to detail will reflect positively on you and set you up for success.

In both oral and written situations, you will benefit from having the ability to communicate clearly. These are skills you will use for the rest of your life. Positive improvements in these skills will have a positive impact on your relationships, your prospects for employment, and your ability to make a difference in the world.

Communication Skills Are Desired by Business and Industry

Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by employer surveys year after year. In fact, high-powered business executives sometimes hire consultants to coach them in sharpening their communication skills. According to the National Association of Colleges and Employers (2018), the following are the top five personal qualities or skills potential employers seek:

• Communication skills (verbal and written)
• Strong work ethic
• Teamwork skills (works well with others, group communication)
• Analytical skills

Knowing this, you can see that one way for you to be successful and increase your promotion potential is to increase your abilities to speak and write effectively. An individual with excellent communication skills is an asset to every organization. No matter what career you plan to pursue, learning to express yourself professionally in speech and in writing will help you get there.

What is Communication?

Many theories have been proposed to describe, predict, and understand the behaviours and phenomena of which communication consists. When it comes to communicating in business, we are often less interested in theory than in making sure our communications generate the desired results. But in order to achieve results, it can be valuable to understand what communication is and how it works. All communication is composed of three parts that make a whole: sharing, understanding, and meaning.

Sharing  means doing something together with one or more person(s). In communication, sharing occurs when you convey thoughts, feelings, ideas, or insights to others. You also share with yourself (a process called intrapersonal communication) when you bring ideas to consciousness, ponder how you feel about something, figure out the solution to a problem, or have a classic “Aha!” moment when something becomes clear.

The second keyword is understanding . “To understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know.” (McLean, 2003) Understanding the words and the concepts or objects they refer to is an important part of the communication process.

Finally,  meaning  is what you share through communication. For example, by looking at the context of a word, and by asking questions, you can discover the shared meaning of the word and better understand the message.

Watch the following video reviewing Types of Communication

• Interpersonal communication is any message exchanged between two or more people.
• Written communication is any message using the written word.
• Verbal, or oral, communication is any message conveyed through speech.
• Nonverbal communication is any message inferred through observation of another person.

Communications Process: Encoding and Decoding

In basic terms, humans communicate through a process of  encoding  and  decoding . The encoder is the person who develops and sends the message. As represented in Figure 1.1 below, the encoder must determine how the message will be received by the audience, and make adjustments so the message is received the way they want it to be received.

Encoding is the process of turning thoughts into communication. The encoder uses a ‘medium’ to send the message — a phone call, email, text message, face-to-face meeting, or other communication tools. The level of conscious thought that goes into encoding messages may vary. The encoder should also take into account any ‘noise’ that might interfere with their message, such as other messages, distractions, or influences.

The audience then ‘decodes’, or interprets, the message for themselves.  Decoding  is the process of turning communication into thoughts. For example, you may realize you’re hungry and encode the following message to send to your roommate: “I’m hungry. Do you want to get pizza tonight?” As your roommate receives the message, they decode your communication and turn it back into thoughts to make meaning.

Of course, you don’t just communicate verbally—you have various options, or channels, for communication. Encoded messages are sent through a channel, or a sensory route, on which a message travels to the receiver for decoding. While communication can be sent and received using any sensory route (sight, smell, touch, taste, or sound), most communication occurs through visual (sight) and/or auditory (sound) channels. If your roommate has headphones on and is engrossed in a video game, you may need to get their attention by waving your hands before you can ask them about dinner.

The  transmission model of communication describes communication as a linear, one-way process in which a sender intentionally transmits a message to a receiver (Ellis & McClintock, 1990). This model focuses on the sender and message within a communication encounter. Although the receiver is included in the model, this role is viewed as more of a target or endpoint rather than part of an ongoing process. You are left to presume that the receiver either successfully receives and understands the message or does not. Think of how a radio message is sent from a person in the radio studio to you listening in your car. The sender is the radio announcer who encodes a verbal message that is transmitted by a radio tower through electromagnetic waves (the channel) and eventually reaches your (the receiver’s) ears via an antenna and speakers in order to be decoded. The radio announcer doesn’t really know if you receive their message or not, but if the equipment is working and the channel is free of static, then there is a good chance that the message was successfully received.

The  interaction model  of communication describes communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts (Schramm, 1997). Rather than illustrating communication as a linear, one-way process, the interaction model incorporates feedback, which makes communication a more interactive, two-way process. Feedback includes messages sent in response to other messages. For example, your instructor may respond to a point you raise during class discussion or you may point to the sofa when your roommate asks you where the remote control is. The inclusion of a feedback loop also leads to a more complex understanding of the roles of participants in a communication encounter. Rather than having one sender, one message, and one receiver, this model has two sender-receivers who exchange messages. Each participant alternates roles as sender and receiver in order to keep a communication encounter going. Although this seems like a perceptible and deliberate process, you alternate between the roles of sender and receiver very quickly and often without conscious thought.

The  transaction model  of communication describes communication as a process in which communicators generate social realities within social, relational, and cultural contexts. In this model, you don’t just communicate to exchange messages; you communicate to create relationships, form intercultural alliances, shape your self-concepts, and engage with others in dialogue to create communities. In short, you don’t communicate about your realities; communication helps to construct your realities (and the realities of others).

The roles of sender and receiver in the transaction model of communication differ significantly from the other models. Instead of labelling participants as senders and receivers, the people in a communication encounter are referred to as communicators. Unlike the interaction model, which suggests that participants alternate positions as sender and receiver, the transaction model suggests that you are simultaneously a sender and a receiver. For example, when meeting a new friend, you send verbal messages about your interests and background, your companion reacts nonverbally. You don’t wait until you are done sending your verbal message to start receiving and decoding the nonverbal messages of your new friend. Instead, you are simultaneously sending your verbal message and receiving your friend’s nonverbal messages. This is an important addition to the model because it allows you to understand how you are able to adapt your communication—for example, adapting a verbal message—in the middle of sending it based on the communication you are simultaneously receiving from your communication partner.

Eight Essential Components of Communication

The communication process can be broken down into a series of eight essential components, each of which serves an integral function in the overall process:

Environment

Interference.

The source imagines, creates, and sends the message. The source encodes the message by choosing just the right order or the best words to convey the intended meaning and presents or sends the information to the audience (receiver). By watching for the audience’s reaction, the source perceives how well they received the message and responds with clarification or supporting information.

“The message is the stimulus or meaning produced by the source for the receiver or audience” (McLean, 2005). The message brings together words to convey meaning but is also about how it’s conveyed — through nonverbal cues, organization, grammar, style, and other elements.

“The channel is the way in which a message or messages travel between source and receiver.” (McLean, 2005). Spoken channels include face-to-face conversations, speeches, phone conversations and voicemail messages, radio, public address systems, and Skype. Written channels include letters, memorandums, purchase orders, invoices, newspaper and magazine articles, blogs, email, text messages, tweets, and so forth.

“The receiver receives the message from the source, analyzing and interpreting the message in ways both intended and unintended by the source” (McLean, 2005).

When you respond to the source, intentionally or unintentionally, you are giving feedback. Feedback is composed of messages the receiver sends back to the source. Verbal or nonverbal, all these feedback signals allow the source to see how well, how accurately (or how poorly and inaccurately) the message was received (Leavitt & Mueller, 1951).

“The environment is the atmosphere, physical and psychological, where you send and receive messages” (McLean, 2005). Surroundings, people, animals, technology, can all influence your communication.

“The context of the communication interaction involves the setting, scene, and expectations of the individuals involved” (McLean, 2005). A professional communication context may involve business suits (environmental cues) that directly or indirectly influence expectations of language and behaviour among the participants.

Interference, also called noise, can come from any source. “Interference is anything that blocks or changes the source’s intended meaning of the message” (McLean, 2005). This can be external or internal/psychological. Noise interferes with normal encoding and decoding of the message carried by the channel between source and receiver.

Your Responsibilities as a Communicator – 4 tips

Whenever you speak or write in a business environment, you have certain responsibilities to your audience, your employer, and your profession. Your audience comes to you with an inherent set of expectations that is your responsibility to fulfill. The specific expectations may change given the context or environment, but two central ideas will remain: be prepared, and be ethical.

Preparation

Being prepared means that you have selected a topic appropriate to your audience, gathered enough information to cover the topic well, put your information into a logical sequence, and considered how best to present it.

Organization

Being organized involves the steps or points that lead your communication to a conclusion. Once you’ve invested time in researching your topic, you will want to narrow your focus to a few key points and consider how you’ll present them. You also need to consider how to link your main points together for your audience so they can follow your message from point to point.

You need to have a clear idea in your mind of what you want to say before you can say it clearly to someone else. It involves considering your audience, as you will want to choose words and phrases they understand and avoid jargon or slang that may be unfamiliar to them. Clarity also involves presentation and appropriate use of technology.

Conciseness

Concise means to be brief and to the point. In most business communications you are expected to ‘get down to business’ right away. Being prepared includes being able to state your points clearly and support them with trustworthy evidence in a relatively straightforward, linear way. Be concise in your choice of words, organization, and even visual aids. Being concise also involves being sensitive to time constraints. Be prepared to be punctual and adhere to deadlines or time limits. Some cultures also have a less strict interpretation of time schedules and punctuality. While it is important to recognize that different cultures have different expectations, the general rule holds true that good business communication does not waste words or time.

Ethics in Communication

Communicating ethically involves being egalitarian, respectful, and trustworthy—overall, practising the “golden rule” of treating your audience the way you would want to be treated. Communication can move communities, influence cultures, and change history. It can motivate people to take a stand, consider an argument, or purchase a product. The degree to which you consider both the common good and fundamental principles you hold to be true when crafting your message directly relates to how your message will affect others.

The Ethical Communicator Is Egalitarian

The word “egalitarian” comes from the root “equal.” To be egalitarian is to believe in basic equality: that all people should share equally in the benefits and burdens of a society. It means that everyone is entitled to the same respect, expectations, access to information, and rewards of participation in a group. To communicate in an egalitarian manner, speak and write in a way that is comprehensible and relevant to all your listeners or readers, not just those who are ‘like you’ in terms of age, gender, race or ethnicity, or other characteristics. In business, an effective communicator seeks to unify the audience by using ideas and language that are appropriate for all the message’s readers or listeners.

The Ethical Communicator Is Respectful

People are influenced by emotions as well as logic. The ethical communicator will be passionate and enthusiastic without being disrespectful. Losing one’s temper and being abusive are generally regarded as showing a lack of professionalism (and could even involve legal consequences for you or your employer). When you disagree strongly with a coworker, feel deeply annoyed with a difficult customer, or find serious fault with a competitor’s product, it is important to express such sentiments respectfully.

The Ethical Communicator Is Trustworthy

Trust is a key component in communication, and this is especially true in business. Your goal as a communicator is to build a healthy relationship with your audience and to do that you must show them how they can trust you and why the information you are about to share with them is believable. Your audience will expect that what you say is the truth as you understand it. This means that you have not intentionally omitted, deleted, or taken information out of context simply to prove your points. They will listen to what you say and how you say it, but also to what you don’t say or do. Being worthy of trust is something you earn with an audience. Many wise people have observed that trust is hard to build but easy to lose.

The “Golden Rule”

When in doubt, remember the “golden rule,” which is to treat others the way you would like to be treated. In all its many forms, the golden rule incorporates human kindness, cooperation, and reciprocity across cultures, languages, backgrounds, ad interests. Regardless of where you travel, with whom you communicate or what your audience is like, remember how you would feel if you were on the receiving end of your communication and act accordingly.

Being a good communicator is essential to becoming a successful business person. Therefore, it is important to learn how to communicate well. The first step in that process is understanding what effective communication means. This will help you to evaluate and improve your communication skills.

End of Chapter Activities

1a. thinking about the content.

What are your key takeaways from this chapter? What is something you have learned or something you would like to add from your experience?

1b. Review Questions

Discussion Questions

• Recall one time you felt offended or insulted in a conversation. What contributed to your perception?
• When someone lost your trust, were they able to earn it back?
• Does the communicator have a responsibility to the audience? Does the audience have a responsibility to the speaker? Why or why not?

1c. Applying chapter concepts to a situation

Communicating with a supervisor

Mako is an international student enrolled in a post-degree program in Vancouver. She has been working at a grocery store for the past three months on Tuesdays, Thursdays and Fridays when she doesn’t have class. Mako enjoys working at the grocery store and gets along well with her colleagues and supervisor. Customers often comment on her professionalism and friendliness and she has noticed that her communication skills have improved.

When she applied for the job and filled out her available hours, she made sure to state that she could only work a maximum of 20 hours per week as an international student. She mentioned it once more during the interview and was told it would not be a problem.

Since then her supervisor has asked her to work overtime in a few instances to accommodate a colleague who was running late. That was not a problem. However, recently her supervisor asked if she could pick up an extra shift for two weeks because one colleague was out sick. Mako is not comfortable working so many hours over her maximum, but she is worried her supervisor might be upset and think she is not a team player.

What should Mako do? How should she communicate her decision to her supervisor?

1d. Summary Writing

Read this article from Salesforce.com on the 10 Must-Have Communication Skills for Business Success . Summarize the article and identify which of these skills you would like to improve.

Content Attribution

This chapter contains content from Communication for Business Professionals – Canadian Edition which was adapted from Business Communication for Success in 2013 by  University of Minnesota Libraries Publishing  through the  eLearning Support Initiative . The 2018 revision continues to be licensed with a Creative Commons license (CC BY-NC-SA) following the precedent of a publisher who has requested that they and the original author not receive attribution.

Ellis, R. and Ann McClintock,  You Take My Meaning: Theory into Practice in Human Communication  (London: Edward Arnold, 1990), 71.

Leavitt, H., & Mueller, R. (1951). Some effects of feedback on communication.  Human Relations, 4 , 401–410.

McLean, S. (2003).  The basics of speech communication . Boston, MA: Allyn & Bacon.

McLean, S. (2005).  The basics of interpersonal communication  (p. 10). Boston, MA: Allyn & Bacon.

NACE. (2018). Employers Want to See These Attributes on Students’ Resumes. Retrieved August 26, 2020, from https://www.naceweb.org/talent-acquisition/candidate-selection/employers-want-to-see-these-attributes-on-students-resumes/

Pearson, J. C., & Nelson, P. E. (2000).  An introduction to human communication: understanding and sharing . Boston: McGraw Hill.

Schramm, W.,  The Beginnings of Communication Study in America  (Thousand Oaks, CA: Sage, 1997).

Video Attribution

This chapter contains the video Types of Communication Interpersonal, Non Verbal, Written Oral Video Lesson Transcript Stud by Zaharul Hafiq from YouTube.com.

Chapter 1: Effective Business Communication Copyright © 2020 by Venecia Williams is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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Essay on Importance Of Effective Communication

Students are often asked to write an essay on Importance Of Effective Communication in their schools and colleges. And if you’re also looking for the same, we have created 100-word, 250-word, and 500-word essays on the topic.

Let’s take a look…

100 Words Essay on Importance Of Effective Communication

Understanding each other.

When people talk and listen well, they understand each other better. Just like friends sharing secrets, clear talking and careful listening make sure no one gets confused or upset. It’s like playing catch – if you throw and catch well, the game goes on smoothly.

Getting Things Done

Good communication is like a key that opens doors. At school or at home, when you explain what you need clearly, it’s easier for others to help you. It’s like giving clear directions to someone so they can find the way without getting lost.

Building Relationships

Talking and listening to each other is the glue in friendships. When we share our thoughts and feelings, we grow closer. It’s like building a bridge between two islands, making it easier to meet in the middle.

Stopping Arguments

When we talk clearly and listen to what others say, many fights can be avoided. It’s like seeing a stop sign before a crash happens – it keeps everyone safe from misunderstandings and hurt feelings.

250 Words Essay on Importance Of Effective Communication

Why good communication matters, learning together.

In school, if a teacher explains lessons in a way that’s easy to get, students can understand and remember things better. If students ask questions and give answers clearly, everyone learns more. This is why being good at talking and listening can help in getting good grades and knowing more.

Work and Teamwork

At work, if a boss tells workers what to do in a simple, clear way, the job gets done right. If team members talk to each other well, they can work together without getting mixed up. This means the work is better and everyone is happier.

Making Friends

With friends, talking and listening are keys to having fun and helping each other. When we share stories and listen to what others say, friendships grow. If we can’t talk well or don’t listen, misunderstandings happen, and feelings might get hurt.

Solving Problems

When there’s a problem, talking in a calm and clear way can fix things faster. If we listen to others and explain our side without getting mad, most problems can be solved easily.

In short, good communication is a superpower for learning, working, making friends, and solving problems. It’s a skill worth getting better at every day.

500 Words Essay on Importance Of Effective Communication

What is effective communication, why is talking well important.

Imagine you have a great idea during a class project. You share it with your friends, and because you explain it well, they all get excited and want to help. This is one reason why talking well is important. It helps us share our ideas and feelings in a way that others can understand. When we talk well, we make friends, solve problems, and get things done.

Listening is Part of Talking Well

Talking isn’t just about speaking; it’s also about listening. When we listen, we learn what others think and feel. This helps us to know them better and to work together well. Good listeners show they care about what the other person is saying. This makes the other person feel important and happy to talk more.

How Does Talking Well Help at School?

Talking well helps with problems.

Sometimes we have disagreements or problems with others. Effective communication helps us solve these problems. When we talk about what’s bothering us in a calm and clear way, we can find solutions faster. It’s like untangling a knot instead of pulling it tighter.

Talking Well is Important for the Future

As you grow up, you will meet many new people and do different things. You might work on big projects, help others, or lead a group. To do these things well, you need to talk well. People who communicate effectively are often chosen for important tasks and leadership roles because others trust them to share ideas and information clearly.

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Business Communication Essay Examples for Free

The field of business communication focuses on effective interactions between stakeholders. In other words, it is about sharing information between people within and outside an organization or company. Business communication skills are crucial for anyone who strives towards a corporate job.

If you need to write an essay on business communication, you might want to look at how it helps achieve a company’s goals. Another exciting topic is communication between contrasting cultures. You can also reflect on some cases and derive the best practices from them.

Below is a curated list of business communication essays. These sample works are written and shared by the best students in this academic field.

Modes of Communication in Business

Introduction Communication — the transmission of information and meaning from one party to another, is an essential competence of a manager. It is necessary for a manager to know the difference between the various modes of communication and have the ability to choose the optimal mode depending on the circumstances....

Communication and Professionalism in Teamwork

Professionalism ideally refers to the code of conduct in a given career. Teamworking is a coordinated duty execution while acting as a group under the leadership of one person. Without a doubt, most people think that communication is just the passage of a message from one person to another. In...

Complex Project Management: Developing a Business Case

Complex project management is currently an essential requirement for the achievement of stronger project performance. For projects to be effective, project managers should manage them correctly to save on the budget and time while delivering all the expected features and functions. However, since projects today are increasing in complexity, the...

Entering Business Relations: The Case of Acme Fireworks

Operating as a sole proprietorship might originate several complications necessary to address for the future benefit of the business. When establishing legal agreements and providing services to other entities, the owners should be aware of the legal consequences of creating a nonvalid contract. In the case presented, the company Acme...

Organizational Communications Enhance Professionalism

Introduction Organizational communication is the process through which leaders in a firm develop systems of passing information to workers and outsiders. It influences the relationship between individuals from different levels of the company and has effects on the achievement of the company’s goals (Mumby & Kuhn, 2018). Effective interaction increases...

Organizational Behavior, Management and Communication

Introduction Organizational behavior and success greatly depend on communication. The transfer of information makes it easier to run the daily operations in a workspace. Without communication, the management would have probably been without order. Additionally, communication is the foundation of understanding every surrounding. Every interaction made in the world involves...

Business Communication: Proposal for Receiving Investment

Purpose and Audience A small startup provides the service to build website pages with helpful marketing options like clicks’ tracking and advertisement placements. During the last year, the number of customers doubled and now organically grows daily. The business has been started with the team’s own financing, and inevitable expansion...

Meeting the Communication Needs of the Customers

Introduction Effective communication in any given organization is critical since it helps workers pursue their goals diligently. The present case revolves around Bob, a secretary at a local credit bureau, who is unable to meet the needs of most of the customers. His behavior is inappropriate and capable of affecting...

Effective Coaching and Mentoring in Organisations

Introduction Coaching and mentoring are often used to improve the performance of leaders in an organization. These are two different areas of qualified executive support that differ significantly. Coaching in organizations is justified because coaches help leaders cope with complex situations, maintain fairness, and achieve their goals. Coaches have specific...

Join a Union: Preparing a Persuasive Presentation

The Presentation Type: Informative or Persuasive? My presentation is persuasive, as I want to have the ability to discuss and instruct a person on making a particular decision. The Intended Audience of the Presentation My intended audience is white-collar office workers, those that often do not consider action in cases...

Internal Communication Policy: Internode

Background The given assessment will primarily focus on the Australian internet provider Internode, and its key business activities are centered around the provision of internet services, which are primarily comprised of Internode NBN Fibre Plans. It is headquartered in Adelaide, Australia, and the key founder is Simon Hackett (Internode, 2021)....

Communications Management Plan for Stakeholders

Introduction Globally, communication is considered a critical part of achieving tasks promptly. In project management, swift delivery of accurate information is critical to efficiently complete a project (Project Management Institute, 2017). A project manager has the responsibility of handling numerous responsibilities seamlessly with little or no setbacks. A communication management...

Netflix: The Public Relations Box Office Flop

Netflix’s 2011 case is an illustrative example of how customer communication errors can lead to unfavorable outcomes. Reed Hastings and Marc Randolph co-founded Netflix as an entertainment provider company in California in 1997 (Bigus & Seitjs, 2012). The company was initially successfully functioning as a rental service for VHC tapes...

Hilton Hotels: Corporate-Societal Relationships

Introduction Hilton Hotels Corporation is a famous international hospitality company, the primary products, and services of which are hotels, resorts, and vacation ownership properties. According to fortune.com, Hilton Hotels ranks 338 on the 500 lists of fortune companies (1). The corporation owns and manages more than 6,000 properties around the...

Valid Contract and Its Essential Elements

A contract is an irrevocable consensus involving two or more parties in a written or verbal form recognized by the law if there is a breach. In case of breach of a contract, the complaint must prove to the judge the elements showing the existence of a contract between the...

The Role of Technology in Interpersonal Communication in Business

Interpersonal communication is one of the essential aspects of human beings, used in every area of communication. Over the years, communication has been centered on human-to-human interaction and animal to animal interaction. In some instances, non-verbal communication has been used to communicate with animals. However, the world is a changing...

Coca-Cola and Its Public Relations Strategy

Introduction To become globally renowned and have its brand turned into a household name, producing high-quality goods and services is not enough. Apart from excelling in the manufacturing and quality management departments and creating a tremendous competitive advantage that will place it on the global map, an organization also needs...

Organizational Effectiveness and Team Communication

Introduction Leaders in business organizations apply their competencies to solve emerging challenges, mentor their followers, and establish appropriate working conditions. They improve the existing culture to foster communication, promote problem-solving and decision-making strategies, and improve collaboration. Managers can examine the challenges their workers go through in an attempt to introduce...

Social Media in Supply Chain Management

Introduction Social media is one of the most used digital tools of this day and age. Companies have come up with creative ways to use these platforms to ensure their bottom line is maintained, if not surpassed. Some of the strategies currently used include better consumer engagement, identifying trends, and...

English Language in Building Customer Relations

Introduction We live in a world that is made up of various categories of people from different backgrounds. Through the centuries, the importance of good communication between people in building customer relations has been very significant. Nowadays, as a global business is ever more growing, such importance is only getting...

Intercultural Team Communication in the Workplace

Article Review The selected article is called “The Impact of Managerial Multicultural Competences on Company’s Competitive Advantage in Global Economy”. It was written by Grušovnik and Jelovac in the year 2014. It discusses what influences multicultural competencies of managers and leadership have on the success of organisations (Grušovnik and Jelovac...

Elements of Effective Communication

In large organizations with many employees, it is essential to avoid miscommunication. Therefore, the importance of finding appropriate methods to deliver specific ideas to another person cannot be underestimated. Misunderstandings can occur between departments, co-workers, or even between the employee and employer. To achieve optimal understanding between employees, one must...

English Language’s Role in International Trade

Introduction Nowadays, during the era of global tendencies and active global cooperation in the area of economy, politics, and technology, English has become the most important language in the sphere of business and trade. Millions of transactions in different trading spheres beginning from the tourism and hospitality industry and ending...

Effective Business Communication

Introduction The increasing number of businesses – both online and offline – makes companies think more about how they can approach both their employees and customers to achieve the best possible outcomes. Therefore, communication is one of the essential instruments intended to help managers and executives convey all the required...

The Plan of Successful Negotiation

Introduction Terms of Robust Routers The corporation, Robust Routers, offered Joe Tech a position within their company as the Associate Product Manager. The initial offer that was given to Joe included an annual $88,000 salary to be paid in installments each month. Included was a $15,000 sign on bonus payable...

Strategies for Successful Organizational Communication

Introduction Nowadays, opening a business or creating a company is becoming easier every day. This trend is undoubtedly positive since it leads to the development of society, as well as the emergence of breakthrough ideas and technologies. Despite this, this process is associated with certain difficulties: many people are entirely...

The Clinical Concierge Services: Solving the Issues of Communication

Introduction The Children’s Hospital of Pittsburgh (CHP) at UPMC comprises Clinical Concierge Services (CCS), an international department tasked with provision of administrative, translation, medical, hospitality and financial services. Communication plays an important role in organizations because it enables different groups of people to interact with one another (Importance of Communication...

Clinical Concierge Services: Communication Problems

Problem Statement Clinical Concierge Services (CCS) is an international department at SHP that offers different services among them medical, hospitality, translation, cultural, administrative and financial services. Communication is very important in any organization because it enhances interaction among people (Importance of Communication in an Organization, 2012). However, there are communication...

Organizational Culture, Brand, and Communication

The communication process in any given organization can be described through the organizational culture theory, where a set of assumptions and beliefs within a unit determines the comprehensiveness and validity of the information exchange between a wide range of individuals. The workplace communication problem is the presence of a toxic...

Supplier Performance Evaluation: Industrial Products Corporation and Branco

Executive Summary Evaluation is an important part of supply chain management because it helps administrators to identify a group of vendors that share similar values with their organisations and have the competencies to meet their unique procurement needs. Stemming from this need for alignment, the importance of supplier evaluation to...

Various Business Ideas and Its Implementation

This was used as a means of trying to come up with new ideas and to develop the already generated ones. First, groups were formed and assigned facilitators whose task was to write down the ideas and ensure everyone is involved. At this stage, it is important to keep an...

International Business Etiquette in China

Introduction China is considered one of the most rapidly expanding economies in the world today. Statistics show that by 2003, China had become the United States’ third largest and European Union’s second-biggest trading partner. China’s strategic importance of international business trading makes it necessary to understand its culture and business...

Integrated Advertising, Promotion and Marketing Communications

Introduction Learning marketing has been a very important process in academia. As a potential marketer, am obliged to understand that the context of successful marketing depends entirely on the proficiency gained through knowledge and experience. This adds up to a skill set in marketing. However, developing the art of marketing...

Interpersonal Communication in South Korean Business Culture

Introduction Interpersonal communication can have significant meaning when it comes to international companies, who operate in a different country or have business with foreign enterprises. The culture-related knowledge about the colleagues or business partners may play a major role in ensuring communication success because the latter is a key to...

Leisure Facility in Sherbury: Business Proposal

Introduction Background There has been increased concern for lack of enough leisure amenities and facilities in the town of Sherbury county, Wealdshire. Lack of the social facilities has led to public unrest. The lack of available leisure amenities has been associated with increase in teenage disorderly behaviour in the town....

Diversity Management Challenges in the Workplace Today

Introduction Globalization is being witnessed in various societal structures and socio-economic, as well as cultural aspects of the world today. The workplace is no exception in the ongoing globalization of the world. The workplace no longer has employees who share similar cultures; employees no longer come from the same geographical...

Importance of Effective Business Communication

Internal communication Internal communication is communication within a company. It happened in three ways namely upward communication and downward communication and horizontal communication. Upward communication involves communication from junior employees to managers. A business entity where this kind of communication does not exist operates in a void since there is...

Organizational Communication Study

Introduction Communication is a human and venture, the process of conveying or exchanging ideas and the information constitutes communication in general. Communication consists of different types oral and written, and messages. For communication to be effective it needs to be clear and precise, conveying the meaning to the intended audience....

Effective Meeting Management Aspects

Introduction Meetings are common occurrences in business organizations. The role of a leader in a meeting is to maximize the benefits of the meeting; whether a meeting involves a team, a committee, or a group. Structuring a meeting for effectiveness needs preparation and effort. The leader should put into consideration...

ERP Implementation – The Best Way to Enhance Business Communication

Introduction ERP is an abbreviation for enterprise resources planning, it is a technological strategy that is used to enhance communication in the organization (Dorward, 1994; pg36). It is s strategy that has been adopted by most companies to facilitate interactions with their stakeholders. Organizations make use of certain computer hardware...

Web 2.0 Effects: Web 2.0 Tools and Communications

Abstract Web applications are fast-moving toward web 2.0 technologies. Organizations are setting up systems to reap the benefits of this new technology. The reason behind this surge in web 2.0 adoption is that this technology has advantages over its predecessor, web 1.0. This technology is a mash-up of technologies, business...

Public Relations: The Importance for Business

Introduction The field of public relations is the art which the company uses to disseminate information to the employees. The information to be disseminated include those the products they offer and the services in which they are engaged in. One of the main original goals of public relations was to...

Guthy-Renker Enterprise’s Communication Audit

Introduction The Guthy Renker enterprise has recently expanded its business operations to New Zealand. We suggest that this organizational change may have had some impact on its communication practices within the currently wider spam of organization. Given that organizational change can cause communication-related issues, and the great impact communication processes...

Organizational Structure and Communication Relations

Introduction The utilization of an effective communication channel can aid in meeting organizational objectives as well as aiding managerial effectiveness. In a study carried on the impact of organizational structure on communication effectiveness on 68 respondents, seven independent variables of the organizational structure were investigated. The variance in communication effectiveness...

Pentil: Communication in Business, Negotiating Styles

The paper is a case study of a UK based drilling company called Pentil that seeks to carry out business with a Russian firm; they must make negotiations on certain aspects of the contract. The research illustrates that issues such as divergent gender roles, slower rates of decision making, reopening...

Business Communication and Its Types

Introduction Communication is a human venture, the process of conveying or exchanging the ideas and the information constitute communication in general. Communication consists of different types oral and written, and visual communication, anyhow the communication is it is only the effectiveness of the communication it matters through the necessary feedback...

Managerial Communication: A Crisis Plan

Introduction A crisis plan is needed to prepare all the people working in the organization on what to do in the event of a crisis. The preparation includes looking for and reducing the like hood of a crisis occurring and communicating with the public by alerting them the signs of...

Routine Messages and Visual Design in Business

The process of writing For effective business writing, it is recommended that one should follow the three fundamental steps. These steps are designated, planning, writing and completing. Stick to these three steps and you will be guaranteed efficient communication through writing. Without proper communication one cannot disseminate good ideas that...

Business Behavior in a Changing World

Introduction In performance of the organization, decision-making plays an important role as it stipulates and determines directions and development process. Decision-making focus pertains to learning. In a team-based system, multidirectional learning is required across functions, levels, and organizations. This requires norms that are far different from those that prevailed in...

Effective Communicating at Work

Introduction Communication is always an important process in the workplace regardless of the kind of work that is carried out. Much of the time is occupied by communication than any other activity carried out and it is communication that determines whether success or failure is acquired at work. In defining...

Business Communication: Group Communications

Introduction Interpersonal and group communication is one of the most important aspects in the modern organization which influences their performance and profitability. Groups are an essential part of any organization. Critics explain that for successful performance, employees must cooperate to achieve the overall objectives of the project. In many organizations,...

Neighbourhood Care, Inc.: A Case Study of the Mediation

Introduction It is a fact beyond doubt that conflict is part and parcel of our human interaction. In fact, it has been described by some scholars as a natural resource in the human society (Brand 2003), given that it is natural for humans to be in conflict with each other...

Communication in Organizations: Flow of Information in Organizations

Abstract This report seeks to address the concept of information flow within organizations. In many companies the strategic decisions face a number of challenges in relation to insufficient resources, poor communication, and uncooperative staffs who are deemed to compromise the integration of information stored in different locations. In essence, information...

Managerial Communication: Cultural Diversity

Introduction Cultural diversity refers to the various varieties of global human societies. The term can also be used to refer to the various cultures that may exist in a specific region. The general term that is commonly used to refer to societies that have mixed cultures is multiculturalism. Cultural differences...

Resolving Conflict Through Effective Communication Techniques

Abstract This study represents a survey on the problem of conflict and communication, as the source for its solutions. This provides a scope of materials with several examples of best practices in this field. The objectivity of the research props up against the reliability of the problem for the contemporary...

Business Communications: The Diversity in the Workplace

Image #1 Reasons for choosing this image This image captured by attention because it is different from everyday pictures. It is the image of a library door. The word library is been written on the door in many languages. It is an interesting picture to look at because it causes...

HP Teleconferencing Applications Adoption

Introduction This paper aims to work out a plan for the adoption of new telecommunication solutions in an organization. The company under analysis specializes in debt collection and recovery; currently, this firm has five offices located across the state. The management finds it rather difficult to connect them to one...

Top-Rated Websites for Executives

Information Technology (IT) is a tool in today’s business world that includes database management, global transactions, personnel management, logistics, and numerous other functions of an organization. IT includes the internet and website technologies that provide and transmit information at a pace never imagined before. Information is essential for any business...

Benefits of Business to Business (B2B) Messages

B2B Message 1 Business to business (B2B) messages using electronic exchanges is a part and parcel of modern-day business transactions. B2B not only ensures speed and accuracy of messaging but also, to a large extent, the confidentiality and privacy of business communication systems. The use of an electronic hotline could...

Information Systems Management

Executive Summary The intention of this research study is to examine the role that information systems management usually plays at the firm level. To start with, a brief preview of the background of Global Communication Services shall be provided. This is an organization that is concerned with the provision of...

Cancellation of Orders and Reduced Investor Faith Being Experienced by Airbus

Executive Summary Airbus has been facing the problem of cancellation on the orders of the A380 jumbo jets and this has been attributed to many reasons. The company also has been facing a declining investor trust and hence their share prices are plummeting. The company is also facing a lot...

Technology in Business Communication

Introduction When managing the operations of a business, it is important to supervise the business operation and perform controlled and coordinated functions for efficient operations. Companies have to interact with internal as well as external elements in order to successfully run the business. Businesses, therefore, make use of communication technologies...

Effective Business Communication Analysis

To effectively communicate with people been a manager what he or she should do is to know which language to use. This will mean that with communication there is need for clear language that will be lead to clear information been received by those who are been addressed therefore a...

Staffing for Australian Business Success in China

Introduction Every man and woman who is a business person normally says that the success of any organization depends on its employees, and this is also very true when the Australian business people would like to open any business organization in China, it is very important they keep the number...

Team Communication: Benefits and Challenges

Introduction In recent years, teamwork becomes very popular in organizations. Because self-managing members are working on permanent teams, the effort and expense involved in changing compensation structures are often justified. However, in more temporary teams, such as cross-functional or problem-solving teams, other types of HR policy changes (for example, altering...

Organizational Behavior: Communication Barrier

Introduction There are a number of barriers to good communication in organizations. Some of the communication barriers can be grouped to different groups such as physical barriers, system designed, attitude barriers, organization culture barriers, physiological barriers and presentation of information. This barriers can destroy sharing of information in the organization...

How to Succeed in Business World

Introduction In the business environment, one needs to develop good communication and leadership skills to record business growth as well as prosperity. Effective communication is grouped into various categories that is communication between individuals, communication within groups as well as communication between leaders. In a business environment leaders must cultivate...

Teamwork Communication and Dynamics

Introduction What are the challenges that teamwork faces? What are the merits and demerits of teamwork? Group dynamics often refers to the study of groups. It also refers to the group processes. Teamwork is a term that means people working together for a particular end. Teamwork is very vital in...

Verbal Communication Skills in Customer Service

Introduction In our contemporary business environment customers are the principal asset of any organization and managing customer services and relation is very important. The general success of many organizations is linked to customer satisfaction and relationship management. The customer service and relation model used depends on the customer requirements, expectation...

Cultural Differences and Decision-Making in Business

Understanding the process of decision-making is significant to the business. The process itself is complicated since it is under the influence of diverse factors. In the context of business going global, a cultural aspect is gaining importance. Culture on the whole and language as a part of cultural background in...

Team Dynamics: Communication Within the Team

Introduction In business various tasks can be accomplished by use of teams constituted to serve that particular purpose. These teams may handle aspects such as sales promotion, IT development among other functions within affirms. For a team to succeed there is need for proper communication and understanding. The members need...

Communication with Employees, Management, Clients

Introduction Communication can be regarded as one of the factors related to the management and workforce that affect the performance of an organization either directly or indirectly. In the organization, information is conveyed through oral and written communication. Oral communication is either formal or informal. While formal communication is useful...

Managerial Communication and Employee Interaction

Globalization is the name of an amalgamation of different cultures, values, principles, working environments, personal and ethical considerations. The working people are accordingly subjected to such differing environments depending upon the profile of their company. It is easy for an individual to get in sync with a compatriot co-worker, though...

Effective Business Communication: Core Factors

Introduction Effective communication plays an indispensable role in the success of any business. As such, people should learn and acquire effective communication techniques as part of personal and business development strategy. This paper explains some of the norms of effective communication in a business setting. The role of interpersonal communication...

Lack of Communication in Organizations

Introduction The absence of effective communication is a concern in many contemporary organizations. Since imperfection is an attribute of communication, failure to embrace a streamlined exchange of information between and among organizational stakeholders is the root of many conflicts that hinder employees’ and companies’ performance. Organizations in various industries, including...

Teamwork and Group Problem-Solving Experience

Teamwork plays a significant role in every business as it contributes to the increasing of trust and support between all team members. Penta team was created in order to enjoy diversity and develop problem-solving and effective communication skills within the group. Teamwork Analyses My team members and I were enthusiastic,...

Conflict to Make Positive Change in the Workplace

Introduction Conflict happens over disagreements over the goals, personal aspirations, methods used by organizations to achieve business goals. Conflicts can happen between individuals, between groups, between individuals and the management, and also between the management and groups. Conflict is generally regarded as an unwanted manifestation of people’s lack of motivation...

Successful Business Transactions: Cultural Communication

Introduction At the back of accelerated globalisation and increased movement of labour, philosophies, capital, media, and fast-paced technologies across transnational boundaries, cross-cultural communication has increasingly become one of the most essential factors that contribute to the development of businesses in the contemporary complex marketplaces. The ability of organisations to achieve...

Management Successful Communication

What Influences Consumer Behaviour? A business is dependent on its customers for its success; a customer is the most important thing that a business can have. But sometimes consumers tend to act rather weirdly, they tend not to respond to the occurrence and efforts put across by a business. The...

Effective Communication for Change Management

Research Question How can effective communication improve the efficiency of a leader? Introduction This report examines effective communication and its impacts on leadership efficiency. At present, effective communication has been modeled to integrate verbal and nonverbal actions when interacting with others. The paper performs theoretical and empirical literature review on...

Communication, Knowledge and Information Management

Communication Management at UAE Airline Companies Airline companies in the UAE are organizations functioning by major conventions and rules. Like any other organization, an Emirati airline company has to tackle certain issues. It has been acknowledged that communication plays a core role in the organization’s effective performance. Emirati organizations strive...

Communication Problems Between Customers and Employees

International Week 7 Assignment The rapid growth witnessed in the IT sector has led to the emergence of various applications that run on mobile devices. As Potnis, Regenstreif-Harms, and Cortez (2016) reveal, many “Internet applications have been designed to run on smartphones and other mobile devices” (p. 43). These technologies...

Human Relations and Communication in Organizations

Communication Directive and evaluative Directive communication is an important component in organizational psychology and training since it determines the action and reaction of groups and teams at the workplace. Vanaerschot (2007) points out that the foundational science of directive communication is crucial in influencing team dynamics. This in turn plays...

How Does Apple Communicate with Their Employees? Apple Internal Communications

Ever thought about how big corporations like Apple communicate with their employees? You are welcome to find this out here! This article analyzes Apple’s internal and external communications, provides some good examples, and explains the company’s HR strategy. Executive Summary This research sought to study the communications plan of Apple...

The Abu Dhabi National Oil Company’s Negotiation

Executive Summary The Abu Dhabi National Oil Company (ADNOC) is UAE’s leading oil-producing firm with interests across the entire hydrocarbon value chain. Based in Abu Dhabi, ADNOC has consistently demonstrated its capabilities to harness the valuable energy resources managed by the United Arab Emirates (UAE) government through drilling, refining, and...

The Coca-Cola Company’s Communication Aspect

Introduction The company that will be focused on in this study will be the Coca-Cola Company which is the world’s major retailer, manufacturer and marketer of soft drinks and other non-alcoholic beverages. The aspect of Coca-Cola’s business that will be assessed will be communication and the success of effective communication...

Communication in Change Implementation

Introduction Organizational change comprises many activities that an organization undertakes with the aim of improving performance. It can be observed that change is a process that combines many activities. These activities are often sidelined by organizational leaders who assume that such activities can be addressed in a passive manner. These...

Gamification and Internal Communication of Dubai’s Workforce

Abstract Gamification is the use of games in non-game settings to change people’s behavior and increase their engagement. The proposed research aims to answer the question of whether gamification leads to improving the communication between Emirati nationals and expatriates in Dubai’s private sector and whether there are positive changes in...

Arabian Managers in Mandarin Oriental Hotel in Singapore

Abstract The concept of culture is surrounded by controversies in regards to its definition and conceptualization. This is because it means different things to different people. Many anthropologists, sociologists and psychologists have given their views in regards to what actually constitutes culture and what does not. Even though various authors...

Project Group Working and Communication Strategies

Group as a System In any group related project what should be taken into consideration is the fact that any attempt to complete a project should be done in a systematized an orderly fashion in order for it to be completed efficiently and correctly. A project cannot simply be finished...

Internal Communication Management in Information Technology Project

Project management is expanding within many associations and disciplines. However, looking for an ideal method of effective project management is one of the enormous challenges (Zulch, 2014). The core of each project deliverable is to create results using collaborative team effort, distinctive cost, a certain limit of time and related...

Google and the Government of China: Cultural Negotiations

Executive Summary This report focuses on an analysis of a case study involving cross-cultural negotiations between Google representatives and the government of China. Google is aiming to introduce its services to the Chinese Internet market and obtain a “.cn” license to ensure that users have access to useful and credible...

The Individual in the Organization: Values and Ethics

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Macy’s Incorporation: Communication Management

Introduction Effective organization communication is a recipe for proactive employee development and motivation, especially in the 21st-century work environment. To have an effective employee staffing and development, the existing organization communication systems should be modeled around the management strategies. This paper presents a comparative review of the management communication systems...

Hofstede’s Cultural Dimensions in Global Business

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Virgin Atlantic Ltd.’s Social Media Communication

When one thinks about social media, names such as Twitter, BlogSpot, MySpace, Facebook and Tumbler are some of the common terms that cross the mind. Most organisations have become popular as household names using such forms of media. For example, with the help of these social sites, organisations such as...

Communication Strategies with Multicultural Workforce

It goes without saying that managers should pay much attention to their workforce due to the fact that today’s workers originate from different countries and regions. In order to get effective results, managers need to apply intercultural strategies, since intercultural communication is considered to be a pillar in diverse groups’...

Conflict Resolution in Project Management

Introduction Project management is a combination of multiple actions, thoughts, and decisions that have to be done by a certain group of people or even one person. There are many challenges project managers have to face with, and the identification and management of conflicts is one of them. By their...

Communication in Organizations

Strategy in communicating change within the organization Managers should “use the best strategies to communicate change in their organizations” (Kotter, 2012, p. 27). Such strategies will work effectively in every organization. An effective communication plan will ensure every organization achieves its goals. To begin with, every stakeholder should part of...

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8 Ways You Can Improve Your Communication Skills

Your guide to establishing better communication habits for success in the workplace.

Mary Sharp Emerson

A leader’s ability to communicate clearly and effectively with employees, within teams, and across the organization is one of the foundations of a successful business.

And in today’s complex and quickly evolving business environment, with hundreds of different communication tools, fully or partially remote teams, and even multicultural teams spanning multiple time zones, effective communication has never been more important — or more challenging.

Thus, the ability to communicate might be a manager’s most critical skill. 

The good news is that these skills can be learned and even mastered. 

These eight tips can help you maximize your communication skills for the success of your organization and your career.

1. Be clear and concise

Communication is primarily about word choice. And when it comes to word choice, less is more.

The key to powerful and persuasive communication — whether written or spoken — is clarity and, when possible, brevity. 

Before engaging in any form of communication, define your goals and your audience. 

Outlining carefully and explicitly what you want to convey and why will help ensure that you include all necessary information. It will also help you eliminate irrelevant details. 

Avoid unnecessary words and overly flowery language, which can distract from your message.

And while repetition may be necessary in some cases, be sure to use it carefully and sparingly. Repeating your message can ensure that your audience receives it, but too much repetition can cause them to tune you out entirely. 

2. Prepare ahead of time

Know what you are going to say and how you are going to say before you begin any type of communication.

However, being prepared means more than just practicing a presentation. 

Preparation also involves thinking about the entirety of the communication, from start to finish. Research the information you may need to support your message. Consider how you will respond to questions and criticisms. Try to anticipate the unexpected.

Before a performance review, for instance, prepare a list of concrete examples of your employee’s behavior to support your evaluation.

Before engaging in a salary or promotion negotiation, know exactly what you want. Be ready to discuss ranges and potential compromises; know what you are willing to accept and what you aren’t. And have on hand specific details to support your case, such as relevant salaries for your position and your location (but be sure that your research is based on publicly available information, not company gossip or anecdotal evidence). 

Before entering into any conversation, brainstorm potential questions, requests for additional information or clarification, and disagreements so you are ready to address them calmly and clearly.

3. Be mindful of nonverbal communication

Our facial expressions, gestures, and body language can, and often do, say more than our words. 

Nonverbal cues can have between 65 and 93 percent more impact than the spoken word. And we are more likely to believe the nonverbal signals over spoken words if the two are in disagreement. 

Leaders must be especially adept at reading nonverbal cues. 

Employees who may be unwilling to voice disagreements or concerns, for instance, may show their discomfort through crossed arms or an unwillingness to make eye contact. If you are aware of others’ body language, you may be able to adjust your communication tactics appropriately.

At the same time, leaders must also be able to control their own nonverbal communications. 

Your nonverbal cues must, at all times, support your message. At best, conflicting verbal and nonverbal communication can cause confusion. At worst, it can undermine your message and your team’s confidence in you, your organization, and even in themselves. 

4. Watch your tone

How you say something can be just as important as what you say. As with other nonverbal cues, your tone can add power and emphasis to your message, or it can undermine it entirely.

Tone can be an especially important factor in workplace disagreements and conflict. A well-chosen word with a positive connotation creates good will and trust. A poorly chosen word with unclear or negative connotations can quickly lead to misunderstanding. 

When speaking, tone includes volume, projection, and intonation as well as word choice. In real time, it can be challenging to control tone to ensure that it matches your intent. But being mindful of your tone will enable you to alter it appropriately if a communication seems to be going in the wrong direction.

Tone can be easier to control when writing. Be sure to read your communication once, even twice, while thinking about tone as well as message. You may even want to read it out loud or ask a trusted colleague to read it over, if doing so does not breach confidentiality. 

And when engaging in a heated dialogue over email or other written medium, don’t be too hasty in your replies. 

If at all possible, write out your response but then wait for a day or two to send it. In many cases, re-reading your message after your emotions have cooled allows you to moderate your tone in a way that is less likely to escalate the conflict.

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5. Practice active listening

Communication nearly always involves two or more individuals.

Therefore, listening is just as important as speaking when it comes to communicating successfully. But listening can be more challenging than we realize. 

In her blog post Mastering the Basics of Communication , communication expert Marjorie North notes that we only hear about half of what the other person says during any given conversation. 

The goal of active listening is to ensure that you hear not just the words the person is saying, but the entire message. Some tips for active listening include:

• Giving the speaker your full and undivided attention
• Clearing your mind of distractions, judgements, and counter-arguments. 
• Avoiding the temptation to interrupt with your own thoughts.
• Showing open, positive body language to keep your mind focused and to show the speaker that you are really listening
• Rephrase or paraphrase what you’ve heard when making your reply
• Ask open ended questions designed to elicit additional information

6. Build your emotional intelligence

Communication is built upon a foundation of emotional intelligence. Simply put, you cannot communicate effectively with others until you can assess and understand your own feelings. 

“If you’re aware of your own emotions and the behaviors they trigger, you can begin to manage these emotions and behaviors,” says Margaret Andrews in her post, How to Improve Your Emotional Intelligence .

Leaders with a high level of emotional intelligence will naturally find it easier to engage in active listening, maintain appropriate tone, and use positive body language, for example.  

Understanding and managing your own emotions is only part of emotional intelligence. The other part — equally important for effective communication — is empathy for others.

Empathizing with an employee can, for example, make a difficult conversation easier. 

You may still have to deliver bad news, but (actively) listening to their perspective and showing that you understand their feelings can go a long way toward smoothing hurt feelings or avoiding misunderstandings.

7. Develop a workplace communication strategy

Today’s workplace is a constant flow of information across a wide variety of formats. Every single communication must be understood in the context of that larger flow of information.

Even the most effective communicator may find it difficult to get their message across without a workplace communication strategy.

A communication strategy is the framework within which your business conveys and receives information. It can — and should — outline how and what you communicate to customers and clients, stakeholders, and managers and employees. 

Starting most broadly, your strategy should incorporate who gets what message and when. This ensures that everyone receives the correct information at the right time. 

It can be as detailed as how you communicate, including defining the type of tools you use for which information. For example, you may define when it’s appropriate to use a group chat for the entire team or organization or when a meeting should have been summarized in an email instead. 

Creating basic guidelines like this can streamline the flow of information. It will help ensure that everyone gets the details they need and that important knowledge isn’t overwhelmed by extraneous minutia. 

8. Create a positive organizational culture

The corporate culture in which you are communicating also plays a vital role in effective communication. 

In a positive work environment — one founded on transparency, trust, empathy, and open dialogue — communication in general will be easier and more effective. 

Employees will be more receptive to hearing their manager’s message if they trust that manager. And managers will find it easier to create buy-in and even offer constructive criticism if they encourage their employees to speak up, offer suggestions, and even offer constructive criticisms of their own. 

“The most dangerous organization is a silent one,” says Lorne Rubis in a blog post, Six Tips for Building a Better Workplace Culture . Communication, in both directions, can only be effective in a culture that is built on trust and a foundation of psychological safety.

Authoritative managers who refuse to share information, aren’t open to suggestions, and refuse to admit mistakes and accept criticism are likely to find their suggestions and criticisms met with defensiveness or even ignored altogether. 

Without that foundation of trust and transparency, even the smallest communication can be misconstrued and lead to misunderstandings and unnecessary conflict.

Communicating with co-workers and employees is always going to present challenges. There will always be misunderstandings and miscommunications that must be resolved and unfortunately, corporate messages aren’t always what we want to hear, especially during difficult times.

But building and mastering effective communication skills will make your job easier as a leader, even during difficult conversations. Taking the time to build these skills will certainly be time well-spent. 

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About the Author

Digital Content Producer

Emerson is a Digital Content Producer at Harvard DCE. She is a graduate of Brandeis University and Yale University and started her career as an international affairs analyst. She is an avid triathlete and has completed three Ironman triathlons, as well as the Boston Marathon.

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Business Communication  - Business Writing Essentials

Business communication  -, business writing essentials, business communication business writing essentials.

Business Communication: Business Writing Essentials

Lesson 6: business writing essentials.

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Business writing essentials

At some point in your professional life, you may need to write something. It’s nothing to be intimidated by, though!

Business writing is any written communication used in a professional setting, including emails , memos , and reports . It’s direct, clear, and designed to be read quickly. With time and practice, you too can become an effective business writer.

Watch the video below to learn some tips for business writing.

The basics of business writing

Good business writing shares crucial information and keeps the concerns of the audience in mind. So before you write anything, ask yourself these two questions:

What do I need to say?

Who is my audience?

Your answers will influence what and how you write, so take a moment to understand exactly why you’re writing. If you can’t clearly answer these questions, you’ll probably have trouble communicating effectively.

Most business writing needs a call to action , which is information that instructs and encourages a response. Let your readers know what they should do, where to go, and so on. Provide your contact information (such as your phone number or email address) in case anyone has questions. Essentially, make sure everyone knows what their next move should be, like in the following example.

Writing craft

Get to the point quickly. Do you need to tell your employees about a change in work schedules or an update to company policy? Tell them what they should know upfront, and don’t leave them guessing.

Make every sentence as short and clear as possible. Simplify your word choices, as you shouldn’t use complex words when simple ones will do. Also, cut any rambling thoughts. A company-wide memo about a health insurance change is not the best place to mention your recent fishing trip. In short, always omit needless words .

Although you’re in a professional setting, remember to speak to others how you would like to be spoken to. Consider using a brief greeting or conclusion, especially if you’re sharing unpleasant news, and remember that saying please and thank you goes a long way. And whenever you’re in doubt as to whether something is appropriate to write, don’t include it.

Aim to keep your paragraphs brief, as they will add focus to your message while making it easier to scan and remember. The example below is an efficient read, thanks to short paragraphs, clear sentences, and a polite, professional tone.

Good writing comes out of revision , so read over your first draft and figure out what works and what doesn’t. Clarify sentences and organize the loose structure until everything flows in a logical order. Don’t be surprised if it takes a few revisions until your document is ready to go.

As part of your revision process, try reading your work aloud, which may reveal problems you may not have noticed before. You can also get someone you trust to provide feedback on your work. Hearing their perspective can lead to new insights and issues you never knew were there.

Proofreading is another key part of revision. After you use a spell checker, read over your work again and look for spelling and grammar errors the spell checker may have missed. Also take a moment to ensure the information you’re writing about is accurate and up to date. If you submit incorrect information or sloppy writing, you may not be taken seriously. Does the following example look professional?

Remember, you won’t master business writing overnight. Effective writing is a skill that takes a lot of time and practice to develop. But once you get comfortable with it, you’ll possess an incredibly valuable job skill.

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BUS209: Organizational Behavior

Communication

This chapter reading is a great resource to highlight and reinforce the concepts we learned in the previous video. The chapter begins with the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this situation. Also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace. Do you use these words? What might you say instead to create bridges instead of barriers?

In this chapter we have reviewed why effective communication matters to organizations. Communication may break down as a result of many communication barriers that may be attributed to the sender or receiver. Therefore, effective communication requires familiarity with the barriers. Choosing the right channel for communication is also important, because choosing the wrong medium undermines the message. When communication occurs in the cross-cultural context, extra caution is needed, given that different cultures have different norms regarding nonverbal communication, and different words will be interpreted differently across cultures. By being sensitive to the errors outlined in this chapter and adopting active listening skills, you may increase your communication effectiveness.

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634 Communication Essay Topics & Examples

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