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9 Real Java Developer Resume Examples That Worked in 2024

Java Developer Resume

• Java Developer Resumes by Experience
• Java Developer Resumes by Role

Writing Your Java Developer Resume

• Entry-Level
• Senior-Level

The hardest part of building your Java developer resume and creating a cover letter is looking at a blank page. We looked at numerous Java developer resumes for different career stages and specialties and chose the best five to help you get started.

These nine Java developer resume examples have  helped Java devs land jobs at companies like JP Morgan and Stripe,  so they’re proven to work and a great way for you to get started creating or  updating your resume  in 2024.

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Why this resume works

• It’s better to focus on your accomplishments instead of responsibilities on your resume. Achievements can naturally be described using metrics.
• The impact of your work can be very rough estimates. You want to show that you know which metrics matter to the business. These metrics are usually customer-facing. Revenue, user growth, and efficiency improvements are all examples of metrics on which you can focus.
• If you have less than five years of experience, you should strive to keep your resume to one page. As such, only include a  resume objective  if you think it will convey new information about your qualifications for the kind of job for which you’re looking.

Senior Java Developer Resume

• If you managed other, more junior developers, be sure to dedicate a bullet point on your resume to that!
• It’s a big red flag for a technical hiring manager to see a programmer who claims knowledge of 10+ programming languages on their resume. It’s much better to be an expert of one or two than claim knowledge of so many.
• When determining which Java frameworks to include on your senior Java developer resume , read the job description of the role for which you’re applying.

Junior Java Developer Resume

• Getting your first full-time Java developer role can be challenging and discouraging at times. Don’t worry; remember, everyone started as a junior Java developer at some point!
• Career objectives are only useful when they’re customized. This means you should tailor them to each position you apply to (use the  job description  for keywords) and mention the company by name.
• Did you build something cool as part of a class? Do something to scratch your own itch? Have success at a hackathon? The more project work on your junior Java developer resume, the better.
• At this point, hiring managers know your resume won’t be comprehensive. Just include relevant projects and any internships to showcase your knowledge.

Entry-Level Java Developer Resume

• More than that, you should show how you used that language/framework to impact the business meaningfully. The more metrics, the more convincing your resume becomes.
• Have the primary job title on your entry-level Java developer resume (right under the name in this resume) exactly match the role you’re applying to as a developer. Also, include your experience with development in your  resume objective  (if you decide to include one, which you don’t need to do). If you’re light on or have no experience, you might list relevant projects, activities, or hobbies that show employers your interest and initiative in the field.

Java UI Developer Resume

• Showing knowledge and former application of such technologies doesn’t just demonstrate your tech-savviness but also provides a practical overview of the tasks and projects you’re capable of handling. Won’t that instill confidence in the potential employer about your suitability for their team?

Java AWS Resume

• Your previous job experiences deserve maximum visibility on your resume; organize them in bullet points for readability (starting from the most recent), detailing your role, responsibilities, tools used, and quantified achievements.

Java Backend Developer Resume

• Holding a notoriously challenging certification like Oracle’s Java SE 11 is well worth including on your Java backend developer resume to prove you know your stuff.

Agile Java Developer Resume

• If you have experience designing the user interface on a widely-used platform—like Lyft or Netflix—place those positions prominently on your Agile Java developer resume to quickly gain recognition from recruiters.

Full-Stack Java Developer Resume

• When you’re applying for a specialized role, make sure the title on your full-stack Java developer resume (below your name) matches the job title of the role found in the business  job description .
• Discuss any frameworks you’ve used (like Spring) and the scope of the projects in which you used Java. This is the time to put some context around your Java experience.
• If you happen to be a little light on your work history, you can fill up any white space with internships or relevant projects you’ve worked on—they can effectively demonstrate your skill, initiative, and passion, in lieu of paid work.

Related resume guides

• Front End Developer
• Full Stack Developer

Tailor Your Java Developer Resume to Match the Needs of Your Clients

You’re a wizard when it comes to writing complex lines of code that seemingly make the magic happen. It’s totally okay if writing a resume doesn’t come as naturally. Fortunately, the best way to succeed is to just focus on the job description, and the most interesting part by far is the “job responsibilities” section.

What do employers generally want from Java developers like you, you may wonder? We’ve done the legwork and combined the most popular job responsibilities in your field to help you perfect your resume!

• Design, develop, and maintain software and services using Java, Python, and C++
• Write clean, efficient, and scalable code to meet back-end and full-stack requirements
• Perform code testing and debugging, describing and resolving performance issues or bugs
• Optimize application performance by tuning the JVM, implementing caching mechanisms, and refining SQL queries
• Participate in code reviews, daily stand-ups, and stakeholder meetings to ensure project completion and progression
• Follow DevOps best practices to provide timely deployment in accordance with company policies

Adding skills to your real java developer resume

Reverse-chronological format, functional format, and combination/hybrid format

• The most popular formats in 2024 are reverse-chronological, functional, and combination/hybrid. Online tools like our  resume formatting guide  can help you format your resume in minutes, but it’s still worth understanding the basics.
• Using the reverse-chronological format, your most recent, relevant position would be at the top of your resume, with previous work following in reverse-chronological order. 
• Next, you would add education, followed by other information in any order you choose. Employ a functional format when you’re trying to change career paths.
• To implement a combination or hybrid of functional and reverse-chronological format, skills and work history are equally balanced. List skills after contact information, but emphasize work history, as well.
• The reverse-chronological format is the best choice for a Java developer resume because it ensures that recruiters can see your most recent work history first in an easy-to-read timeline

Including the right contact info

Contact information is an essential part of your resume. Include a logical flow of information that will help recruiters reach you easily. Our  resume examples  can teach you what you need to know! Contact information should be located near the top of your resume. Your Java developer resume should include:

• Your name and job title you’re seeking
• Phone and email 
• City and state are optional
• Social media links are optional but can help the employer discover more about you if needed

Beat the ATS

Applicant Tracking Systems (ATS) scan resumes for keywords related to the job description, so it’s important to format your Java developer resume with keywords in mind. ATS scans for patterns and analyzes the content of the resume. If your resume lacks keywords or is formatted improperly, you may be automatically filtered from the applicant pool. 

Essential tips to getting past the ATS:

• Margins: The role of margins in formatting your Java developer resume is to ensure the text looks neat and clean. Place one extra line between each paragraph for better readability. The top, bottom, and side margins are typically 1 inch. 
• Fonts: The most common fonts used in resumes are Times New Roman, Arial, or Calibri, with 10-12 points being standard. 
• Header names: The headers in your resume should be bolded and consistent.
• Skills: The skills section in your Java developer resume should comprise three to five keywords related to the job description for which you’re applying.
• Reverse-chronological order: Use reverse-chronological order of information for easy reading. The progression should be from the most relevant and recent experience at the top to a flow of less recent work history. 
• Alignment: The alignment of your Java developer resume will help it look crisp. For just about everything, you’ll want to align your text left. Your contact header can break this rule, though, if you like.
• One page: Keep your resume a burden-free one page. Recruiters are busy people!

Keep your resume from being filtered by either the ATS or a swamped hiring manager with proper, tidy formatting. Our  free resume builder  can help you format your resume correctly. It will take you through the process of building a perfect Java developer resume in no time!

Writing an effective Java developer resume may seem like a daunting task. Taking it step by step and using our resume builder will set you on the right track. While  writing your resume , consider the following:

What about a resume objective or summary?

Job experience.

• Add an objective to your Java developer resume if you lack experience or change careers. It can add fullness to a thin resume.
• Objectives should be concise and to the point, giving a glimpse of what you can offer. 
• Use a summary to highlight your most significant experience, skills, and specializations.
• A summary works well when you’ve worked about 10 years or more in your field.
• The summary gives recruiters a quick, focused glance at your solid expertise and achievements.
• Objectives and summaries can provide strategic snapshots to hiring managers looking to weed through applicants quickly.
• You can omit an objective if you have many years of experience, aren’t changing careers, or don’t intend to customize your resume for each position to which you apply.
• A summary is helpful if you have special achievements and many productive years to highlight but is optional.

Example of a poor, vague objective

Seeking a job as an Android developer

Example of a poor, vague summary

Worker with more than 5 years of experience as a full-stack developer

Vague objectives and summaries fail when they lack depth and specifics. Customize yours to the job you’re applying for and mention that company by name. Summaries should highlight the numerous positions you’ve held and the impact you will offer the next business, should they be savvy enough to hire you.

Examples of good objectives:

• Experienced Java developer who dreams in Java and has a solid grasp on web services and complex application development. I am excited to continue my career by joining a company composed of driven professionals who value creative problem-solving and strive to revolutionize AT&T’s services.
• Software engineer with a proven ability to work creatively in small and large team environments. For a team project, I was responsible for the front-end. I learned Django back-end to ensure smooth interactions and am looking to use these skills in a collaborative environment with other passionate engineers at Pixar.

Examples of good summaries:

• Proven 8+ year full-stack Java developer with a passion for learning and working with new technologies that positively impact society. Proficient in Java and JavaScript performance and teaching. Dedicated to learning better ways to write clean, efficient code while keeping up with the latest tech stacks. Searching for my next Java developer role at Google that will leverage my expertise in creativity, analytics, and problem-solving.
• Experienced Java developer with 9+ years of experience participating in all phases of the software development lifecycle, including estimating, technical design, implementation, documentation, testing, deployment, and support of applications developed for various clients. Looking forward to mentoring and leading a team of developers and collaborating with multidisciplinary teams at Peterson Technology Partners to transition to cloud technologies. 

Though rarely done well, a good summary or objective is specific and chock full of information to help hiring managers narrow applicants. These  resume objectives  and summaries are successful because they focus on relevant information, are customized to the employer, and include keywords that directly relate to the job. 

It’s best to include two to four job experiences in reverse-chronological order. You don’t need to include every position you’ve ever held in your life. Instead, focus on those relevant to the position to which you’re applying. Begin with your most recent role, as it will provide a good idea of your skillset and experience.

Writing your job description bullet points

Your job description bullets should be clear, concise, and contain keywords that link you to the job for which you’re applying. The language on your Java developer resume should be simple with consistent punctuation. For example, if you end one bullet point with a period, continue that format throughout. Avoid using personal pronouns, and remember to use active verbs for impact.

Poor bullet points in your Java developer resume:

• Software developer for 5 years
• Focused on building automated test suites and creating documentation
• Worked with a team of developers to integrate features into the system

These bullet points fail because they lack depth, specifics, and keywords. They’re also void of stats and examples of work or achievements.

Good bullet points:

• Collaborated with a team of 12 to ensure that the workflow engine continued to scale and perform well
• Created 65 automated test suites and coded automated tests while documenting features and functionalities of the system to better educate other developers
• Used DevOps and Agile principles with a team of 5 other developers, optimizing workflows by 35%

Your bullet points should provide metrics, examples of achievements and be concise while showing the employer your impact. 

Quantify your impact

Quantifying your impact on your Java developer resume is an effective way to highlight your experience. Include numbers such as how much time you saved the company by automating a task, how many clients you had, and how much revenue you generated.

Ways to incorporate metrics into your bullet points include:

• Example: Designed and created automated test suites that ran over 500 tests in 7 minutes, saving 40% of process time
• Example: Generated $10,000 in new revenue by writing and publishing a range of in-depth technical articles
• Example: Managed a portfolio of 26 clients who generated 2.5M in annual revenue

Top Java developer skills

Java is one of the most in-demand skills because it allows developers to work on the back-end server-side of coding. Listing hard and soft skills can dress up your Java developer resume. Hard skills can be linked directly to a project. Soft skills are more about your personality and attitude and are harder to quantify. Hard skills show your ability to do a specific job, whereas soft skills give employers an understanding of who you are.

Java developer hard skills can include:

• Programming languages such as Java, Scala, and Python 
• Frameworks such as Spring Boot, Hibernate, JavaServer Faces
• Configuration tools such as Maven, Gradle, Ant
• Languages such as SQL, HTML, CSS
• Operating systems such as Windows and Linux 

Java developer soft skills can include:

• Communication
• Quick learner
• Organization
• Detail-oriented
• Patience 
• Collaboration

These soft and hard skills are important because they show employers that you have the right attitude and personality for the job. They also give a solid glimpse of your technical knowledge, work ethic, and how well you can work within a team. Try to include a hybrid of at least 6 but no more than 10  soft and hard skills . 

Education, certifications, and licenses

It’s important to read the job description thoroughly to see whether the employer requires certifications. Include any relevant licenses or awards in your resume. For example, if you’re a certified scrum developer, list it! Entry-level Java developer resumes should include education near the top. However, if you boast many years of experience, education becomes far less significant and can be deprioritized toward the bottom. If you have one year of experience AND a BS, education simply doesn’t matter beyond “BS in CS from the University of Location.”

What about projects, interests, or hobbies?

Most Java developer resumes won’t include projects or hobbies, but having this information can add fullness. If you’re light on experience or fresh out of college, consider including a project,  interest, or hobby relevant to Java programming . Projects are great for entry-level positions because they demonstrate that you have created a product from scratch. You can show employers that you have the initiative to create something and write code.

Entry-level Java developer project examples:

• Volunteered to lead a weekly competitive Sudoku club 

This example shows you know how to problem-solve. You volunteered at a local organization to solve their security issues and better their establishment.

• Hosted a weekly 13-member tech meet-up, where we designed and patented a new coaching app for dog trainers 

This example demonstrates your initiative, communication, and collaboration skills, which impress any hiring manager.

Customize your Java developer resume

To land that coveted Java developer role, customize your resume for every job to which you apply. This means tailoring your Java developer resume to meet the job description. Your objective, experiences, and skills should be hand-tailored to precisely reflect the job description of the position you’re seeking. 

Edit your Java developer resume

Most people overlook editing when crafting their Java developer resume. Don’t make the same mistake! To increase your chances of scoring an interview, you need to edit and format your resume properly. It should be error-free. The idea is to make your resume as neat, clean, and professional as possible. Ask other people to review it and provide feedback. You can also take advantage of our free resume checker if you’d like some help.

Java Developer Resume FAQs

It’s a bit of a loaded question. First, exclude soft skills (strong communication, problem-solving, etc.) from your resume skills section because this short list really only leaves room for you to hit the best of your technical skills (programming languages, frameworks, etc.). However, use your job description bullet points to showcase soft skills in action. For example, if you discuss writing clean, maintainable, scalable code, you’re attesting to your attention to detail.

Besides listing your technical skills in a short resume section, show how you put those skills to the test when talking about your work experience as a Java Developer. If Jenkins is something you know and it’s mentioned in the company’s job ad, talk about how you used Jenkins to enable CI/CD. Or maybe Angular is really crucial for a company, so you discuss how you worked on a customer-facing insurance app to build conditional components in Angular.

If you’re wondering how to fill out a resume when you’re light on work history, the answer primarily lies in projects. As a Java developer, think about how you found yourself in this field, to begin with. Did you tinker around on personal or academic projects, such as building a word counter or developing a real-time tracker for university events? Don’t overlook these kinds of projects, as you can list them on your resume in bullet points just as you would with your job history.

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Java Production Support – Resume Sample in PDF

Years of experience.

• In multiple roles, including Senior Java Developer positions at Podcastle AI, Epam Anywhere, and Praemium Armenia, focused on developing microservices, which is a crucial aspect of modern back-end development.
• Handling production deployment at Podcastle AI and providing production support at Webb Fontaine Armenia and Praemium Armenia demonstrates capability in managing live environments and ensuring smooth operations.
• Reviewing, testing, and debugging team members’ code at Webb Fontaine Armenia highlights the ability to maintain code quality and ensure robust software solutions.
• Designing database architecture at Webb Fontaine Armenia showcases expertise in creating efficient and scalable database solutions, essential for back-end development.
• Mentoring junior developers and trainees at Webb Fontaine Armenia indicates leadership skills and the ability to nurture and develop talent within a team.
• Integrating Continuous Integration and Continuous Deployment (CI/CD) pipelines at Praemium Armenia reflects experience in automating the software development process for faster and more reliable releases.
• Identifying and analyzing user requirements at Webb Fontaine Armenia emphasizes the ability to understand and translate business needs into technical solutions, ensuring that the software meets user expectations.

Employment history

• Working with microservices
• Production Deployment
• Production Support
• Developing new Applications
• Identify and analyze user requirements
• Review, test, and debug team members’ code
• Design database architecture
• Developing microservices
• CI/CD integration, production Support
• Experience working with AWS and microservices
• Development of java Interfaces and configuration management of the source codev
• Business trips to the customer
• Developing new applications, components, and functionality to existing code
• Elaboration of user stories, estimation, code review
• Mentoring junior developers and trainees
• Experience in real project programming, Learned production process

Education history

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Resume Worded   |  Proven Resume Examples

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Application Support Engineer Resume Examples: Proven To Get You Hired In 2024

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• Application Support Engineer Resume Tips

Application Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., application support engineer resume sample.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your application support engineer resume in 2024,    demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

IT Support Analyst Resume Sample

System administrator resume sample.

We spoke with hiring managers at top companies like Microsoft, Salesforce, and Oracle to understand what they look for in Application Support Engineer resumes. Here are some key tips they shared with us to help your resume stand out from the competition and land more interviews.

   Highlight your technical skills

Emphasize your technical skills that are relevant to the Application Support Engineer role, such as:

• Proficiency in SQL, Python, and Java
• Experience with Salesforce, SAP, or Oracle applications
• Knowledge of ITIL and Agile methodologies

Avoid simply listing your skills without context. Instead, provide specific examples of how you've used these skills to solve problems or improve processes. For example:

Developed a Python script to automate data migration, reducing manual effort by 80% and saving 20 hours per week.

   Quantify your impact

Use numbers and metrics to quantify the impact of your work. This helps hiring managers understand the value you can bring to their team. For example:

• Provided application support to users
• Managed incidents and service requests

Instead, quantify your achievements like this:

• Supported 500+ users across 3 business units, maintaining 99% SLA compliance
• Managed 100+ monthly incidents and service requests, reducing average resolution time by 30%

   Show your problem-solving skills

Application Support Engineers need strong problem-solving skills to troubleshoot issues and find solutions. Highlight specific examples of how you've used your problem-solving skills to overcome challenges. For example:

Investigated and resolved a critical application performance issue impacting 200 users, identifying and fixing a database query bottleneck that reduced response times by 50%.

Avoid generic statements that don't provide insight into your problem-solving approach, like:

• Troubleshot application issues
• Solved problems for users

   Demonstrate your communication skills

Effective communication is crucial for Application Support Engineers who work with both technical and non-technical stakeholders. Show how you've used your communication skills to collaborate with teams, explain complex issues, or provide user training. For example:

• Created user guides and training materials for new application features, reducing support tickets by 25%
• Collaborated with development teams to provide user feedback and requirements, resulting in 3 major UX improvements

Avoid simply stating that you have "good communication skills" without providing evidence.

   Tailor your resume to the job

Customize your resume for each Application Support Engineer job you apply to. Review the job description and company website to identify key skills and requirements, then highlight your relevant experience and achievements. For example:

• Application Support Engineer with 5 years of experience

Instead, tailor your summary to the specific job:

Application Support Engineer with 5 years of experience supporting Salesforce Sales Cloud and Service Cloud applications for enterprise clients. Proven track record of reducing support ticket volume by 30% through proactive problem management and user training.

   Include relevant certifications

Certifications demonstrate your expertise and commitment to professional development. Include relevant certifications for the Application Support Engineer role, such as:

• ITIL Foundation Certification
• Salesforce Certified Administrator
• Oracle Certified Associate (OCA)
• AWS Certified Cloud Practitioner

List your certifications in a separate section on your resume, and include the year you earned each certification. This helps hiring managers quickly see your qualifications and expertise.

Writing Your Application Support Engineer Resume: Section By Section

  summary.

As an Application Support Engineer, your resume summary is an optional section that can help provide additional context about your career journey and highlight key skills and experiences. While not required, a well-crafted summary can grab the attention of hiring managers and complement the rest of your resume. Remember, your summary should not simply repeat information already covered in other sections.

When writing your summary, focus on showcasing your most relevant qualifications for the Application Support Engineer role. Avoid using an objective statement, as these are outdated and focus on your goals rather than how you can benefit the company. Instead, use your summary to emphasize your technical expertise, problem-solving abilities, and customer service skills.

To learn how to write an effective resume summary for your Application Support Engineer resume, or figure out if you need one, please read Application Support Engineer Resume Summary Examples , or Application Support Engineer Resume Objective Examples .

1. Highlight your technical expertise and key skills

Your summary should showcase your technical skills and expertise relevant to the Application Support Engineer role. Mention your proficiency in specific programming languages, databases, and tools commonly used in the industry.

• Experienced Application Support Engineer with expertise in Java, SQL, and Linux. Skilled in troubleshooting complex software issues and optimizing application performance.
• Detail-oriented IT professional with a strong background in application support, including proficiency in Python, Oracle, and Agile methodologies.

Avoid using generic or vague descriptions of your skills:

• Application Support Engineer with technical skills and experience in various tools.
• IT professional with a background in application support and knowledge of programming languages.

2. Emphasize your problem-solving abilities and impact

As an Application Support Engineer, your ability to troubleshoot and resolve complex issues is crucial. Use your summary to highlight your problem-solving skills and the impact you've made in previous roles.

Results-driven Application Support Engineer with a proven track record of identifying and resolving application performance issues. Implemented proactive monitoring solutions, reducing downtime by 30% and improving user satisfaction. Skilled in collaborating with cross-functional teams to deliver high-quality support.

Avoid using cliché phrases or soft skills without providing context:

• Problem-solver with excellent communication skills.
• Team player with a strong work ethic.

  Experience

Your work experience section is the heart of your resume as an application support engineer. It's where you show hiring managers how you've applied your technical skills to solve real-world problems and deliver value to your previous employers. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of hiring managers and help you land your next application support engineer role.

1. Highlight your technical expertise

As an application support engineer, your technical skills are your greatest asset. Use your work experience section to showcase your expertise in the specific technologies, programming languages, and tools that are most relevant to the job you're applying for.

For example, instead of simply listing your responsibilities, highlight specific projects or initiatives where you applied your skills to solve complex problems:

• Developed and maintained custom Python scripts to automate application deployment, reducing manual effort by 50% and improving deployment speed by 30%
• Troubleshot and resolved critical production issues with Java applications, collaborating with development teams to identify root causes and implement permanent fixes

By providing concrete examples of your technical abilities, you'll give hiring managers a clear picture of the value you can bring to their organization.

2. Use strong, industry-specific action verbs

When describing your work experience, use strong, industry-specific action verbs to convey your impact and responsibilities. Weak, generic phrases like "responsible for" or "worked on" don't effectively communicate your contributions.

Instead, use powerful verbs that are specific to application support and showcase your technical expertise:

• Engineered, developed, programmed
• Debugged, troubleshot, resolved
• Optimized, streamlined, automated

Compare the following examples:

• Worked on application support tickets
• Triaged and resolved complex application support issues, ensuring 99% uptime for mission-critical systems

The second example is much more effective at conveying the candidate's expertise and impact in an application support role.

3. Quantify your impact with metrics

Whenever possible, use metrics to quantify your impact and achievements in your work experience section. Numbers help hiring managers understand the scope and significance of your contributions, and make your resume more compelling.

For example:

• Managed a portfolio of 50+ applications, ensuring 99.9% availability and reducing mean time to resolution by 45%
• Implemented new monitoring and alerting processes that reduced critical incidents by 30% and saved the company an estimated $500K in downtime costs

Developed and maintained a knowledge base of 200+ technical articles and guides, improving first-call resolution rates by 25% and reducing escalations to Tier 3 support by 40%

If you don't have access to specific metrics, you can still use numbers to provide context and scale, such as the number of applications you supported, the size of your user base, or the volume of support tickets you handled.

4. Showcase your career progression

Hiring managers love to see candidates who have consistently taken on more responsibility and progressed in their careers. If you've been promoted or taken on leadership roles in your previous positions, be sure to highlight that in your work experience section.

Application Support Engineer II, XYZ Company (2018-2021) - Promoted from Application Support Engineer I after just 18 months, based on strong performance and technical expertise - Led a team of 5 junior engineers, mentoring them on best practices and providing guidance on complex issues - Spearheaded the development of a new application monitoring platform, which reduced mean time to detection by 50% and improved overall system stability

By showcasing your career progression and leadership experience, you'll demonstrate to hiring managers that you have the skills and drive to take on more senior roles and make a significant impact on their team.

  Education

Education is a critical section of your application support engineer resume. It demonstrates you have the necessary background and training for the role. Here are some tips to ensure you write an effective education section:

1. List your degree and major

Include your degree level (e.g., Bachelor's, Master's) and the specific major or concentration. If you have multiple degrees, list them in reverse chronological order.

Here's an example:

Master of Science in Computer Science University of California, Los Angeles, 2018-2020 Bachelor of Science in Information Technology California State University, Long Beach, 2014-2018

2. Highlight relevant coursework for entry-level candidates

If you are a recent graduate or entry-level candidate, you can boost your resume by listing relevant coursework under your degree. This shows employers you have specific knowledge applicable to application support engineering.

Coursework to highlight:

• Software Development
• Database Management
• Systems Analysis and Design
• Network Administration

3. Include noteworthy academic achievements

Did you graduate with honors, earn a high GPA, or receive any awards? Be sure to include those accomplishments to make your education section stand out.

• Graduated summa cum laude
• GPA: 3.8/4.0
• Dean's List, Fall 2016 - Spring 2018

However, avoid listing achievements that aren't significant:

• Participated in intramural sports
• Member of the Anime Club

4. Keep it concise for experienced application support engineers

If you are a senior-level application support engineer, your work experience is more important than your education at this stage. Keep your education section brief, like this:

B.S. Computer Science, UCLA

Here's an example of what not to include:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: June 1995 Relevant Coursework: Intro to Programming, Data Structures, Operating Systems, Senior Capstone Project GPA: 3.4/4.0

  Skills

The skills section of your resume is crucial for application support engineers. It's where you showcase your technical expertise and demonstrate that you have the right abilities for the job. Hiring managers and applicant tracking systems (ATS) quickly scan this section to assess if you're a good fit. Here are some key tips to write a strong skills section:

1. Tailor your skills to the job description

Read the job description carefully and identify the key skills required for the application support engineer role. Then, make sure to include those skills in your resume, using the same terminology as the job posting.

For example, if the job description mentions specific programming languages, databases, or tools, include those in your skills section:

Programming : Java, Python, C++ Databases : SQL, Oracle, MySQL Tools : JIRA, Splunk, Nagios

Avoid listing generic or irrelevant skills that don't relate to the job:

Microsoft Office Customer service Teamwork

2. Organize skills into categories

Group your skills into relevant categories to make them easy to scan. Common categories for application support engineers include:

• Programming Languages
• Operating Systems
• Web Technologies
• Tools & Platforms

Under each category, list your skills in order of proficiency. This helps highlight your top skills.

Programming Languages : Java (Expert), Python (Advanced), JavaScript (Intermediate), C++ (Beginner) Operating Systems : Linux, Windows, macOS Databases : MySQL, MongoDB, Oracle

Avoid creating too many categories or listing skills without any context. Stick to 3-5 key categories that are most relevant for application support engineering roles.

3. Focus on technical skills over soft skills

As an application support engineer, your technical skills are most important. Prioritize including specific programming languages, tools, systems and methodologies. Avoid listing soft skills like 'communication' or 'leadership' in the skills section. Demonstrate those through your work experience and achievements instead.

A poor skills section may look like:

Problem-solving Verbal & written communication Hardworking Quick learner

Instead, focus on hard skills and tools:

Java Linux Kubernetes Agile methodology Troubleshooting

4. Be mindful of applicant tracking systems

Many companies use applicant tracking systems (ATS) to screen resumes. These software scan your resume for specific keywords related to the job. If your skills section doesn't contain the right keywords, your application may be automatically rejected.

To optimize your resume for ATS, use the exact terms from the job description. For example, if the posting mentions 'Splunk,' include that term rather than a generic phrase like 'log management.' Avoid abbreviations or acronyms that the ATS may not recognize.

A skills section not optimized for ATS may get overlooked:

Object-oriented design Web apps Debugging

Instead, match keywords from the job posting:

Java JavaScript Tomcat JUnit Log analysis

Skills For Application Support Engineer Resumes

Here are examples of popular skills from Application Support Engineer job descriptions that you can include on your resume.

• Application Support
• System Administration
• Windows Server

Skills Word Cloud For Application Support Engineer Resumes

This word cloud highlights the important keywords that appear on Application Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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• Technical Support Resume Guide & Examples for 2022

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Application Support Engineer Resumes

• Template #1: Application Support Engineer
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• Application Support Engineer Interview Guide
• Application Support Engineer Sample Cover Letters
• Alternative Careers to a Application Support Engineer
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• • Was a Department of Science and Technology - Science Education Institute (DOST-SEI) scholar
• • President of the Computer Science club for 1 year
• • Played for the CSU Cougars Baseball team for 2 years
• • Promoted from Junior Java Developer to Mid-Level Java Developer within 3 months of employment
• • Utilized GIT to manage collaboration with other departments and developers
• • Worked on 70+ mid-scale development projects
• • Created more than 100 technical design documents and Implemented Business logic for 60 features
• • Interacted with java controllers (jQuery, AJAX, and JSON) to write/read data from back-end systems
• • Worked on the front-end area of 5 websites featured on awwwards.com using Node.js, HTM5L and CSS3
• • Worked in a 15-person team of designers, devs and business specialists
• • Involved in the development and maintenance of over 200 business process management applications
• • Reduced data loading time by 65% by writing clean PHP code in my first month of employment
• • Developed reusable component libraries using J2EE technologies and Application servers to save time and increase productivity
• • Created database programs in SQL server to manipulate data accumulated by internet transactions
• • Developed and integrated 3 processes into bank tasks life cycle management system
• • Was able to meet all deadlines while studying and playing for the CSU Cougars baseball team
• • Completed 460 hours of internship and Database training
• • Load tested and monitored 4 e-commerce websites
• • Diagnosed the ineffective processes with the help of senior developers
• • Decreased loading times by 50% after enhancing the quality of the PHP code

8 Java Developer Resume Examples & Guide for 2023

Your Java developer resume must highlight your technical proficiency. Detail your experience with core Java technologies and any relevant frameworks. Showcase projects where your coding skills have solved real-world problems. This demonstrates your practical application of Java to potential employers.

All resume examples in this guide

Junior Java Developer

Senior Java Developer

Java Full Stack Developer

Java Software Developer

Java Software Engineer

Java Web Developer

Javascript Developer

Resume guide.

Java Developer Resume Example

Resume Format

Resume Experience

Java Developer Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

By Experience

Writing a compelling Java developer resume  can be tricky. Thanks to Java's versatility, it's among the software industry's most prevalent programming languages. That means your skills as a Java developer are in high demand, yet it can be challenging to land a position. An unfocused, lengthy resume could be the thing holding you back.

The widespread use of Java means developers come from diverse backgrounds and with a multitude of specialized skills. One common mistake Java developers make is including too much unrelated information and excessive examples on their resumes.

Selecting which skills and experience to highlight on your resume requires research and knowledge of how employers review developer resumes. This guide, which includes pro tips and resume examples, will help you better understand how to:

• Format your resume for increased ATS optimization.
• Select, organize, and showcase your most relevant hard and soft skills.
• Include quantifiable evidence supporting your skills.
• Write a summary or objectives section that efficiently gives context to the information found on your resume.
• Implement keyword strategies to ensure your resume gets reviewed by hiring companies.
• Create a projects section to share high-quality samples of your work.

Many specialized roles exist within Java development. Explore these examples of resumes tailored to particular Java developer positions.

• Junior Java Developer Resume Examples
• Java Web Developer Resume Examples
• Java Software Engineer Resume Examples
• Java Developer Cover Letter Example  

Java developer  resume example

Here’s what this applicant does well in their resume:

• Clear Career Progression: The applicant's experience section shows a clear progression from an internship to junior roles, and then to a mid-level Java Developer position. This trajectory demonstrates their growing expertise and commitment to the field.
• Relevant Technical Skills: The resume lists an extensive range of technical skills, including Java, Node.js, SQL, MongoDB, and various development tools, which are crucial for the role of a Java Developer. This showcases their technical proficiency and aligns well with the job requirements.
• Highlighting Achievements: In each role, the applicant has highlighted key achievements, such as reducing data loading time, managing large-scale projects, and improving processes. This approach emphasizes results and the impact of their work, rather than just listing responsibilities.
• Certifications and Continuous Learning: The inclusion of relevant certifications like the Professional Scrum Master and Sun Certified Java Programmer, along with ongoing education in iOS App Development and Server-side Development, shows a commitment to staying updated in the field.

How to format a Java developer  resume

It's becoming an industry standard for employers to use Applicant Tracking Systems (ATS) to analyze developer resumes. ATS analyzes text on resumes by searching for specific keywords relating to desirable skills and qualifications. They then sort and prioritize resumes for review by employers, prioritizing candidates with the most relevant experience according to their resumes.

Formatting plays a crucial role in Java developer resumes by enabling ATS to recognize and pull information related to key skills and experiences. Understanding the impact of formatting on ATS analyses  improves your resume's chances of being viewed by an employer.

Consider the following best practices as you format your Java developer resume:

• Creative Elements:  Include creative elements , such as colors, decorative patterns, or a header photo , to make your resume unique and memorable. Avoid using creative features within text, such as emojis and non-standard date formats, as these can impede an ATS' ability to recognize it.
• Font Selection:  Select ATS-friendly fonts that match the overall theme of your resume. Examples of ATS-friendly fonts are Serif and Sans-serif, Aria, and Times New Roman. However, these commonly used fonts can be boring or generic. For more creative options available on the Enhancv Resume Builder, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov.
• Header Content:  A prominent header  featuring your name, desired job title, and contact information lets employers view them at a glance.  
• Section Headings and Subheadings: Section Headings and Subheadings: Ensure all resume sections are logically organized and include clear, accurate headings. Using standard section titles allows ATS to recognize the content easily and accurately.
• Ordering: List examples of past achievements in reverse chronological order  so your most recent and relevant examples appear first.
• Document Type: Doc or PDF files  are standard for resumes and most easily analyzed by ATS.

To ensure accurate recognition of the information within your resume, use the following top-recommended sections for Java developer resumes.

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The top sections on a Java developer resume:

• Technical Skills Section: Demonstrates proficiency in Java and related technologies.
• Professional Experience: Highlights relevant Java development projects and roles.
• Education and Certifications: Showcases formal training and Java certifications.
• Java-specific Achievements: Displays notable accomplishments in Java development.
• Open Source Contributions: Reflects involvement in Java community projects.

What recruiters want to see on your resume:

• Proficiency in Java and related frameworks: Recruiters look for demonstrated skills in Java and frameworks like Spring and Hibernate, which are critical for effective software development.
• Experience with software development lifecycle: Understanding of the entire software development process, from requirement analysis to deployment, is essential for a Java developer.
• Problem-solving abilities: Java developers must be adept at solving complex problems, a skill highly valued by recruiters.
• Familiarity with database technologies: Knowledge of SQL and NoSQL databases is important as Java developers often interact with databases.
• Collaboration and communication skills: Recruiters prioritize candidates who can effectively work in teams and communicate their ideas, as development projects usually involve collaboration.

How to write your Java developer resume experience

The experience section  details your relevant work history. Relevance is an essential factor for Java Developers since the widespread use of Java means developers often have a variety of experiences that demonstrate their skills but don’t necessarily align with a particular role.  

Since employers use this section to determine how closely your work experience fits an open position and to understand your career progression, it's a mistake to include your entire work history. A lengthy experience list requires employers to sift through and discern their relevance themselves. Employers could then assume, incorrectly, that your experiences don't make you a good fit.

Create a targeted experience section  by only including past jobs that demonstrate knowledge abilities outlined in the description of the available position, allowing employers to recognize relevant experiences quickly.

To target your Java developer resume for each new application quickly and easily:  

• Create a resume template that includes all your experiences and skills.
• Make a copy of the template each time you apply for a position.
• In the new document, delete all irrelevant experience examples.
• Edit the remaining examples to include keywords  from the job description.  

When determining relevance, remember Java development requires current knowledge of industry technology. Therefore, outdated experience examples could be considered irrelevant by employers.

To better understand how to target an experience section, compare the value of these experiences examples for a role requiring an “expertise implementing API.”

• • Used Java programming language and frameworks to create GUIs.
• • Designed and implemented functional and aesthetically pleasing user interfaces.
• • Worked with business analysts to understand user requirements and translated them into technical specifications.
• • Developed and tested GUIs to ensure that they met user requirements and worked as expected.

Although this is a senior developer role, the specialization in GUI instead of API, as stated in the job description, makes this resume example less relevant than one that demonstrates expertise working with APIs.

• • Responsible for the design and development of microservices for highly efficient protocol translation and enrichment with reactive design patterns
• • Delivered end-to-end solutions for Payment APIs and developed high throughput and high-volume transaction APIs that can be consumed by omni channel platforms
• • Enhanced API solutions to offer simple, easy-to-consume APIs for payment customers
• • Participated in the development of roadmap and strategies for documenting and presenting API specifications in an easy and consumable format

This example is perfect for a resume targeted for a Java Developer position requiring expertise in API since it describes specific examples of working with APIs, such as increasing efficiency and developing documentation strategies.

How to quantify the impact on your resume

You can boost the impact of your Java developer resume by including quantifiable evidence in your experience descriptions. Using quantifiable evidence means including tangible, measurable, or verifiable details that support your claims of having particular skills and knowledge.

For example, stating that you have experience in Java for cloud computing is less effective than sharing a project in which you used Java to decrease the workload of a cloud server by 20%.

Numbers and statistics  are excellent ways to quantify skills. Here are some specific examples of ways to use quantifiable evidence to demonstrate your skills:

• Experienced developers can establish expertise by stating how many years of experience they have as a Java developer.
• Sharing the size of development teams you've worked with shows your ability to collaborate effectively.
• The number of projects you've completed highlights your productivity and project completion rate.
• Percentages used to describe increases in application performance as a result of your efforts to showcase efficiency optimization skills. .
• Describe the size or complexity of databases you’ve worked with to illustrate your ability to handle large or complex data sets.
• Substantiate the impact of your work by detailing the number of users who've accessed your deployed applications.
• How many lines of code you’ve contributed to open-source Java projects verifies skill and community involvement.
• Reductions in bug count or system downtime resulting from your solutions emphasize your problem-solving skills and efficiency.

Examples like these allow the data on your resume to showcase your skills and provide potential employers with evidence of your qualifications and abilities.

How do I write a Java developer resume with no experience

Writing a Java Developer resume with no prior developer experience  can be intimidating. However, there are many ways to demonstrate your abilities and potential for success through alternative Java experience examples.

Follow these steps to write your experience sections without previous Java developer experience:

• Compile a list of keywords from the job description.
• Brainstorm previous experiences in your non-developer career, educational background, or personal life that showcase the same skills and knowledge from your list of keywords.
• Include non-development experiences exhibiting transferable skills.
• Include tangible evidence in other sections of your resume, such as certifications and projects, to add credibility.

Remember that lack of employment experience in Java development doesn’t mean you don’t already have the necessary skills and knowledge to be successful. Some employers even prefer candidates with alternative backgrounds for their unique skills and fresh perspectives.  

For those without Java development work experience , your Java Developer Cover letter is an excellent opportunity to offer further detail and describe how skills and knowledge acquired outside the field are transferable to Java development.

How to list your hard skills and soft skills on your resume

The skills section  of your Java developer resume should include subsections for hard and soft skills. Since hard skills tend to be the focus for many developers, neglecting to mention soft skills is common. However, soft skills can be essential to set yourself apart from other applicants.

Hard skills are skills that are necessary to perform a particular job. They typically require study, training, and practice. These skills usually relate to technical abilities  with specific frameworks, servers, tools, and other technologies in Java development.  

Best hard skills for your Java developer resume

• Spring Framework
• RESTful APIs
• Microservices Architecture
• Eclipse IDE

Soft skills  are your intrinsic, personal skills related to work. These skills are transferable from one position to another because they are part of your personality or identity. For example, some Java developers have an eye for detail, while others can easily visualize big-picture concepts.

Best soft skills for your Java developer resume

• Problem-solving
• Communication
• Adaptability
• Attention to Detail
• Time Management
• Critical Thinking
• Analytical Thinking
• Self-Motivation
• Collaboration
• Conflict Resolution
• Decision Making
• Organizational Skills
• Prioritization
• Flexibility
• Client-Focused

Follow these steps to write your Java developer skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Organize long skill lists into subsections such as “Frameworks” or “Web Development.”
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie about or exaggerate your skills.
• Check for consistency between your experience and skills sections.
• List skills mentioned in your experience section in the skills section. And reference your skills in your experience descriptions.

An employer may be looking for a Java developer with expertise in “Security and Performance Optimization” and receive numerous resumes from qualified applicants. However, a candidate who also mentions they’re an analytical thinker with a knack for problem-solving may stand out as the best fit for the position.

Presenting relevant soft skills in addition to the hard skills on your resume gives employers a more holistic idea of who you are and what you’ll contribute to their business.

How to list your certifications and education on your resume

Degrees and certifications are an excellent way to corroborate your hard skills. Additionally, they illustrate soft skills like “dedication to continued learning” and “adaptability to new technologies.” Format them as separate sections, titled “Certifications” and “Education.”

To write your Java developer education section , follow these steps:

• List degrees in reverse chronological order so your most recent and relevant degree appears first on the lists.
• For each degree, include the name of the university, its’ location, the dates you attended, and the title of your degree.
• Including your GPA is optional unless the job description specifies a minimum GPA requirement.
• Only include your major and minor if relevant to the desired position or if it provides relevant information about your background. For example, a minor in Cybersecurity may be appropriate. However, a minor in Art History isn’t.

To write your Java developer certifications section , follow these steps:

• Limit certifications to current, unexpired credentials.
• Include the name of the certification, the certifying institution, and the year obtained. The year is significant for tech-related certificates since substantial changes or updates in technologies may have occurred since it was received.
• Limit your certifications to only those specifically mentioned or related to skills from the job description. For example, if applying for a Java developer position requiring experience in AWS, a Microsoft Certified: Azure Developer Associate certificate would not be optimal.

If you’re looking to add a Java developer certification to your resume, consider one of the following frequently sought by employers hiring Java developers.

How to write your Java developer resume summary or objective

A summary or objective section, sometimes called “ Resume Profiles ” or “ Personal Statements ,” allows you to contextualize the information resume. Since resumes are primarily lists of data and facts, this section is your opportunity to demonstrate how they relate to your broader career progression or goals. Regardless of which section you choose, the goal is to explain your suitability for a specific developer position as briefly as possible.

The main difference between a summary and an objective is the part of your career that is the focus: the past or the future. A summary describes past experiences, while an objective explains your future career goals.

A summary is preferable for Java developers with extensive experience. It highlights how your background indicates your suitability and potential for success.

To write a Java developer resume summary , follow these best practices:  

• Highlight your most relevant skill or experience that directly overlaps with the new role.
• Write an impactful description using keywords directly from the job description.
• Be brief. A summary should only be between 3-5 sentences.

Check out the following example of improving a Java developer summary by including relevant keywords.

This summary fails to provide specific keywords to develop a fuller understanding of how their skills align with a particular job. For example, they mention a “foundation in software and technologies” but don’t specify which. They also miss an opportunity to name a specific industry they’ve worked in.  

This summary uses many keywords and phrases pulled from a job description to describe their skills that align with the position from their background. Examples of keywords and phrases for hard skills include:

• Java developer
• Developing and maintaining front-office systems,
• Web development
• Finance industry
• High-quality applications
• Full-stack development
• Micro Service Architecture
• Clean and efficient code

Examples of keywords and phrases for soft skills include:

• Results-driven
• Six years experience
• Collaborating
• Strong problem-solving abilities
• Keen eye for detail.

Rephrasing specific requirements from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications the employer values most.

If you have little or no experience as a Java developer, an objectives section allows you to focus on what you hope to accomplish and how your skills and background will contribute to your success.

To write your Java developer resume objective , follow these best practices:

• Describe the position you are seeking.
• Share relevant, transferable, or soft skills you will use as a Java developer.
• Highlight your motivation to learn and gain experience.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

The following examples demonstrate how a shift in focus improves a Java developer's resume objective.

This objective names some keyword skills and experience. However, the candidate calls attention to their lack of experience unnecessarily. For example, the terms "new Java developer" and "first experience" could easily be improved by removing "new" and "first" for a more confident tone. Additionally, the objectives relate to what they hope to gain from the position rather than what they hope to contribute.

This Java developer's written objective is a high-quality example of focusing on skills and experience that contribute to a prospective role without alluding to their lack of employment experience. The applicant mentions numerous relevant keyword skills to describe their demonstrable expertise, such as:

• Bachelor's degree in Computer Science
• Developing and maintaining cutting-edge applications
• Spring Boot
• Backend development

They also name soft skills that will contribute to their success and the work environment, such as:

• Staying current on industry best practices
• Continuous improvement
• Contributing to a dynamic team
• Tackling complex problems
• Mastering emerging technologies

While these personal statements are brief, they should be packed with detail and show employers how your background and future goals are well suited to their company and their Java developer position.

Additional sections for a Java developer resume

To include additional, relevant information or work samples that don’t fit within the top resume sections  of your Java developer resume, consider one of these optional resume sections .

• Languages : Tech is an increasingly global industry, often involving international communications in many languages. The ability to speak multiple languages is a valuable asset for employers. Including a language section  is a great way to set yourself apart from other applicants.
• Programming Languages : Fluency in other programming languages besides Java, such as Python or C++, is another skill many employers value. However, if you include both spoken and programming languages, distinguish between them by listing them in separate sections.
• Awards and Achievements : Notable awards and achievements demonstrate the high quality of your skills. Listing awards and achievements, such as receiving a Java Community Process Program Award or acquiring certification as an Oracle Certified Programmer, is a great way to distinguish yourself from other applicants. Be sure any awards and achievements you include are relevant, recognizable, and verifiable.
• Publications : haring noteworthy publications tells employers you aren’t just knowledgeable. You’re an expert in your field. Publications can include pieces written by others referring to your work or self-written works on Java development topics featured in a reputable journal or website. Some examples of publications include research papers, case studies, articles published on highly-regarded online platforms, and contributions to books on development. Again, however, limit these to the most recognizable, noteworthy, and relevant.
• Professional Associations : A professional Associations section highlights your dedication to ongoing improvement and staying current as a Java developer. If you want to add a professional association to your resume but aren’t already a member of a professional association, consider joining one of the leading professional associations for Java Developers listed below.

Ensure your resume reflects all your best qualifications by individualizing your resume with tailored sections to stand out from other applicants. If you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to write a Java developer projects section

A Projects section showcases significant projects or impressive code samples on your resume and demonstrates your hard skills as a Java developer. List your projects along with short descriptions and links to repositories.

Sharing your projects can be especially useful if you have limited work experience since project examples can be from school or personal work, which may not fit well in other resume sections .

Here’s how to include a projects section on your Java developer resume:

• Create a "Projects" section heading .
• Select only projects that showcase skills necessary for the position in the job description.
• Organize Projects with the most relevant or significant featured first. Typically, your most recent will also be your most relevant.
• Title each project with a short, simple title.
• Provide a URL or link to repositories such as GitHub or Bitbucket.
• Give a brief 1-2 sentence description of the project, including keywords from the job description.  

A project section can be an excellent way to quantify skills and demonstrate experience. Only include high-quality, relevant work samples to ensure employers are excited by what they see. Additionally, ensure you have the proper permissions before disclosing information about proprietary or work-related projects and repositories before sharing them.

Key takeaways

Once you've created a strong Java developer resume, it's vital to regularly update it to ensure it reflects your current industry tech skills and tailor it to individual positions. Review these key takeaways to be sure your resume stands out to potential employers.

• ATS-optimized formatting helps ensure your resume reaches employers.
• Target your Java developer resume skills and experiences by including examples relevant to a specific position.
• Provide tangible evidence of skills and achievements to demonstrate impact in previous roles.
• Remember to include soft skills in addition to hard skills, using precise wording for enhanced ATS optimization.
• List relevant education and certifications beginning with your most recent to highlight up-to-date knowledge.
• Give context to the information on your resume by including either a summary or an objective section.
• Use additional sections to showcase relevant skills that don't fit within other resume sections.

Java Developer resume examples

Explore additional java developer resume samples and guides and see what works for your level of experience or role.

A resume for a Java Software Developer position should underscore your expertise in Java and related technologies. Here are a few pointers:

Ways to impress hiring managers include showcasing your deep understanding of Java, the projects you’ve completed and how they improved company operations. Identify your level of experience with other technologies used in conjunction with Java, like Spring Framework and JDBC. Show your understanding of software development best practices, and the testing methods you're familiar with. Also, discuss any collaborative activities you've had in the past or any leadership roles you've performed. Remember to use 'skill-action-results' for concrete results your skills have delivered.

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Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide on site assistance to Waters’ Global Field Organization as directed by support manager
• Provide input to Service Account Manager performance reports to be presented to customer
• Using advanced knowledge of the workflow to suggest improvements to optimize performance
• Provide product input to Global Operations, Quality, Development, Service and Product Management
• Work with the senior members in the group to provide workarounds for the customer reported issues
• Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
• Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
• Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes
• Provide feedback and assistance to the software development team for software product improvements
• Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
• Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
• Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
• Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager
• Basic knowledge in SQL (Oracle/DB2/SQL Server): being able to write/update basic SQL queries
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
• Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular
• A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
• Good knowledge on Basic networking concepts
• Strong research skills, ability to quickly grasp new concepts
• Basic knowledge of the ITIL framework Desirable
• Proactive and able to adapt quickly to a strong developing type of service delivery
• Good knowledge of data migration technique. Knowledge of Data Migration Framework (DMF)
• Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

15 Support Engineer resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, support engineer resume examples & samples.

• Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
• Work for our Customers around the globe
• Escalate unsolved problems to 3rd/4th level support and coaching 1str level support
• Identify opportunities for service improvements and implement them with the help of the management
• Create and update product-/process documents and knowledge-base
• Participate in Incident Management calls and their follow-up meetings
• Develop customer specific reports
• Develop customer specific reports Requirements
• At least 4-5 years of experience in IT and 2-3 years of experience or strong interest in software development environment (as a support, administrator, configuration specialist or similar)
• Good knowledge about software development methodologies
• Familiarity with software development tools
• Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
• Good English language skills is a must,
• Highly service oriented
• Knowledge of Windows, XP, Windows 7 and general desktop support issues
• Knowledge of DNS, TCP/IP , DHCP and other networking concepts
• Experience in working for a Hedge Fund or supporting a Hedge Fund
• Solid customer facing, writing and verbal communication skills to manage demanding users in a high-pressure production environment a must
• Proven, demonstrable skills in front-end user setups and environment
• Solid technical and analytical skills
• Solid customer facing, writing and verbal communication skills
• Acting as the primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data)
• Evaluating and making recommendations for all aspects of mobility including MDM software, devices, etc
• Managing wireless vendor relationships, tracking tasks, costs and credits
• Managing Blackberry Enterprise Server and MDM software solution, programming new Blackberries on BES, and programming new SmartPhones on AirWatch MDM software
• Reviewing contracts against current market rates and tariffs and contracts
• Providing basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for users
• Designing, maintaining, and distributing monthly reporting for wireless analysis
• College degree, or equivalent experience
• 3+ years of comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
• Experience working with carriers and their processes for escalating requests
• Strong ability to validate related carrier inventory and sound knowledge of carrier portals and reports
• Experience managing Blackberry Enterprise Server
• College Degree
• Certified in supporting all issues with BB, iPhone and Androids-Blackberry Certified
• Experience managing MDM solution
• Knowledge of AirWatch
• Responds promptly to requests for technical support via email, phone and in person as needed
• Responsible for troubleshooting hardware and applications, providing technical support and problem solving
• Documents status of cases and provides updates to management, team and end users
• Document common issues and resolutions in the form of wiki and knowledge base entries
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Participates in an on-call rotation that includes after hours and weekend support
• Works with the Help Desk, Systems Administrators, Engineering Operations, Security and other teams to identify and resolve escalations and outages
• Supports security standards (antivirus/firewall/patching/two-factor authentication/access)
• Responsible for configuring various type of Mail clients, such as, Mac mail, entourage, outlook on Mac and Windows. High level of knowledge with MS product line
• Initiates and tracks service requests with 3rd party vendors
• Maintains standard operating procedures, best practices and customer service guidelines
• Participates in on boarding and training team members
• Drives quality and adherence to best practices within the team
• B.S. in Computer science or equivalent experience
• Minimum 3 years’ experience in IT Support in a professional environment
• Strong problem solving/analytical skills
• Experience with support ticket management and tracking
• Strong customer service, problem solving and teamwork abilities
• Outstanding communication and interpersonal skills
• Exceptional Mac troubleshooting skills including the ability to differentiate hardware and software issues
• Extensive knowledge of Mac OS 10.7x, 10.8x, 10.9x and iOS
• Strong knowledge of Outlook Exchange
• Network fundamentals (network configuration, VPN, printing, etc)
• Expert knowledge of Windows and Office
• Knowledge of video conferencing solutions and support
• IPhone and Android support experience
• Some heavy lifting required
• Hungry to learn and grow within the team
• 10% Travel required to support remote offices and events
• Comprehensive understanding of OSI model with a specific concentration on Layers 2-3
• Proven experience working as a remote member of an IT team
• Conference Room A/V Support and Live Event experience a plus
• Mac, Linux, MCSE or network certifications
• Knowledge of Mac Systems Administration concepts and tools
• Experience writing tools and automation to help with day to day tasks
• Previous experience with IP Telephony(VOIP) & H.323 are a huge plus
• Understanding of best security practices
• Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
• Deploy new systems, both real and virtual as required. No physical racking necessary
• Help implement new lab-wide initiatives such as VMware vCloud Director
• 2-3 years Linux system administration
• 1-2 years VMware vCenter and ESXi administration
• 1-2 years Unix shell scripting (bash shell)
• 1-2 years experience with some programming or scripting language(Perl and/or Java preferred)
• Support Day-to-day operations of the CMS platform
• Troubleshooting of production issues and performing RCA
• Partnering with Engineering Devops teams on the engineering related issues
• Building Monitoring and automation scripts
• Deploying software to pre-prod and prod environment
• Operational readiness testing and Beta testing of software
• Design, develop, enhance and maintain system software in a Solaris / Windows NT / Linux development environment
• Provide support to local internal clients and assistance in the support of systems at other locations
• Follow standard design and implementation processes and procedures
• Develop well-defined software modules
• Perform well-defined unit, product level integration, and development tests
• Write portions of test plans
• Debug sections of the subsystem
• Provide 1st/2nd level technical support
• Generate and maintain both internal and end user documentation, as required
• Assist with the set up of IT equipment for end-users (manual lifting required)
• Ensure that asset management, licensing, WHS, and other company policies are being adhered to
• Ensure compliance with the Company’s confidentiality and proprietary standards
• Work with the support team, providing assistance and input with project tasks as required
• Practical experience providing technical support
• Have an understanding of network patching
• Linux, Windows and OSX Operating System exposure
• Working knowledge of networking and connectivity
• PC maintenance and software installation experience
• Installation and upgrading of PC hardware experience
• TAFE, University or industry certification/training in the field of IT preferable
• Previous experience working in a Helpdesk environment will be highly regarded
• To work within well-defined system support guidelines
• Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere
• To lead and execute the implementation of new software releases
• NMS/EMS for Optical Equipments. Should have worked on HP / SUN servers
• Basic knowledge on Operating System such as UNIX, Linux
• Indepth knowledge on protocols - TCP/IP / OSI etc
• Expertise on simulation of problems in lab environment and associated troubleshooting
• Experience on Datacom & IP equipments such as Routers, Switches etc. will be an advantage
• Support FFI, FNI, FOA, DVA, Projects CSR’s
• System Admin and Troubleshooting Expertise on HP UX V1/V2/V3
• Good level of System Admin and Troubleshooting skills on SUSE Linux SA
• System Admin and Troubleshooting Expertise on Solaris 9/10 SA
• System Admin and Troubleshooting Expertise on Windows Server SA
• Wide exposure on troubleshooting performances issue on HP/Solaris and Windows servers
• Exposure to HP and SUN High Availability solution(SG) including commissioning and troubleshooting skills
• Database admin and troubleshooting capabilities on SQL/Objectivity
• Decent Exposure at hardware level to the following series of servers
• HP PA-RISC/Itanium servers
• HP Proliant X86 Servers
• SUN SPARC/X86 servers
• In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc
• Scripting (PERL/Shell) basic level in order to be able to automize routine task and troubleshoot application threads
• Wide exposure on different database schemas and designing tools to overcome database discrepancies
• Expertise on executing test specifications to verify solution to issues raised
• Work with assigned Incidents, using support tools and according to global support processes and procedures
• Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson Television
• Take ownership of the customer communication on assigned Incidents
• Analyse problems and identify suitable solutions to these problems
• Undertake customer visits to resolve significant or complex faults, after other interventions have failed
• Participate in a 24x7 standby roster to support Contract customers
• When required, provide basic product and system training to internal and external customers
• Report on faults and failures, including recommendations on remedial steps and improvements, for feedback to the development and production functions
• Educated to a degree level in Electronic/Electrical Engineering, Communications Engineering or a related discipline OR have 3 years technical experience in a related industry
• Current driving Licence; ability and willingness to travel in the local country and overseas, often at short notice
• A flexible approach to the working environment – both internally and customer focused
• To have an in-depth knowledge of MPEG and DVB systems, and preferably customer service experience. Additionally, technical experience covering: Networks and Communications using IP Ethernet and routers, Windows 2003 Server, Windows XP. Database applications: Informix, Oracle
• A Bachelor of Science in IT, telecom or equivalent, plus at least eight years of telecommunications experience
• Candidate must have good GSM understanding
• Product: Ericsson Charging System
• Should have good knowledge on Operating System (Solaris, Unix,Linux)
• Should have good knowledge of TCP/IP
• Should have good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP
• Should have good knowledge of Intelligent Networks ( Prepaid etc)
• Should be aware of Processes and all tools used for customer support
• Ability to work effectively in cross functional teams
• Should have database knowledge
• Should have knowledge of Shell scripting,Perl and Java
• Should have good experience on Tariff management, SDP features configuration, SDP load balancing/Migration and
• Focus on WRAN products
• Have the experience of customer support
• Preferred Qualifications & Experience Requirements
• Skilled at Ericsson RAN products 3810/3820/EVO RBS 3000/6000
• Additional Requirments, Physical Demands, Region/Local Specifications
• Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
• Provide critical product feedback to STB PGs (engineering and operations) and BGs
• Lead the integration of C&E talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
• 1)The Support Engineer (SE) for Subscription Management Support is a critical role in the resolution of complex support incidents related to supporting customer use of the Azure Platform. The Azure SE provides business critical support to Azure customers around the world through various support offerings
• 2)A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform
• 3)The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-charged customer situations
• 4)Specific measurements include achieving the team goals for time to resolution or escalation, enabling a response time similar to competitors; maintaining skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud
• 1)Leadership - handle challenging and politically-charged customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
• 2)Strong communications skills - Excellent spoken and written English communication skills
• 3)Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
• 4)Demonstrable troubleshooting skills
• 5)Cross-team collaboration
• 6)Logical and Critical thinking
• 7)Passion for technology and customer support
• 8)Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• 1)Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
• 2)Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• 1)At least 3 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role
• Understanding of Customer Service Request (CSR) / TR / Metis / EKB
• Understanding of CSR escalation to next support level
• Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
• Knowledge of SAN fundamentals
• Scripting knowledge e.g. Shell, Perl or Java
• Good in CRM
• Knowledge of French, German or Spanish will be added advantage
• Ensure CSR escalation to Tier-2 should not exceed beyond 20%
• Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalation
• Handling of Customer Support Requests and answering questions arriving from lower levels of support
• Troubleshooting in live media gateways
• Leading the investigation and isolation of unique and complex problems
• Collaborating with product development teams and other support groups to find a plan for resolution that meets customer’s needs
• Delivering of support within predefined Service Level Agreements
• Maintaining high levels of customer satisfaction
• Reporting software faults to the product development team, advise on potential software improvements
• Continuously improving internal processes and ways of working to achieve higher levels of efficiency
• Providing 24/7 on-call support for critical issues, providing on-site support
• Working with assigned CSRs and/ helping team member(s) in handling and troubleshooting the CSRs, using support tools adhering to global support processes and procedures
• Analyze problems and identify suitable solutions to these problems
• Actively engage in communication with other engineers/ customers/Region for the purpose of knowledge sharing etc
• Interaction with DU/ 3PP/Customer Adaptation/Region solution owner as required with respect to CSR/TR
• Evaluation of answers and solutions received from other competence units such as design organization to verify that the answer/ solution will clear the problem reported by the customer
• In the line of supporting our products/ solutions, identify possible improvements that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the Products/solutions
• Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests
• Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the Ericsson
• Provide emergency support (24x7)
• Monitoring the CSR handler while an answer/solution is created
• Giving guidance in developing Operation & Maintenance instructions
• Understand and work with Solution support and LCM
• Isolate the faults and work towards resolution (interface with different functions if required). Evaluate the answer provided
• Support design unit to reproduce the fault
• Support FFI, FNI, FOA
• Experience in design and maintenance is added advantage
• Knowledge of at least one scripting language is must
• Familiar with Agile ways of working
• May need to work in shifts
• Extensive Hands on experience is must
• Capable of handling management escalations
• 7+ years of work experience in Revenue Management
• Should have good knowledge on Operating System (Oracle, Linux)
• Should have good experience on Solution level troubleshooting
• Should have good knowledge of IP
• Should have good knowledge of IN protocols
• Should have good knowledge of Ericsson Charging System (IN)
• Technical degree in Telecommunication/ related area
• Should have excellent technical leadership and customer communication skills
• Fluency in English and Speaking
• Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalations
• Provide application and business support to the CAV & CVA trading desks
• Develop and enhance the trading risk applications used by the desk
• Bug fix any issues found in the applications
• Investigate any issues found by Trading, QS, PC or SRM
• Make Ad-Hoc and BAU changes as and when requested by Trading, QS, PC or SRM
• CAV, CVA, DVA, FVA calculation and hedging and Pnl reporting
• Overnight batch report fixing
• Investigate any production issues
• Ensure downstream feeds OLAs are met
• Acting as 3rd line support for the Risk Management Systems taking escalations from 1st/2nd line
• Making configuration changes as and when required by Trading or downstream consumers
• Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
• Significant experience with doing ad hoc testing and changes in live, production environment
• Good C# development skills
• Experience with using SQL
• Ability to work independently and deal directly with traders regarding complex issues
• Knowledge of financial / trading related risk and financial instruments (preferably Rates and Credit Derivatives) will be considered as a strong plus
• Work occasionally at the weekend from Home
• Basic knowledge of HTML, JavaScript, CSS
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
• Strong interpersonal skills and the ability to work independently as well as in a team environment
• Self –motivated, detail-oriented and organized
• Excellent troubleshooting, problem solving, and analytical skills
• Preferred experience with FreeWheel, or other ad servers
• Working with assigned CSRs (Customer Service Request), using support tools and according to global support processes and procedures
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Exhibit broad WRAN product technical competence and guide a group of enthusiastic engineers to provide excellent technical support to the customer
• Actively engage in communication with other engineers for the purpose of knowledge sharing and team building
• Communicating with customer about known faults fixed in later WRAN software releases
• Produce technical aids, guides as service documentation. Generate internal mail bulletins to the team
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In- Service Performance committed to the customer
• Previous work experience in WRAN customer support or integration
• Excellent RNC and NodeB troubleshooting skills
• Strong knowledge about WRAN latest features
• Ability to technically analyze and approve solution implementation for the customer
• Well versed with the customer support process
• Strong technical acumen should be exhibited when dealing with complex customer issues
• Must be familiar with Customer Support trouble shooting tools
• Good knowledge on WCDMA product implementation. Exposure to Subsystem level code implementation will be an added advantage
• Familiar with WCDMA product design and test process
• Good understanding of Ericsson GSM portfolio
• Good knowledge of 3GPP
• WRAN capacity and growth forecast analysis
• Transport and Core network basic troubleshooting
• Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
• Act as the point of escalation when issues arise and direct them where most appropriate
• Liaison between the Vancouver and Sydney IT support teams
• Setting up and disabling users' accounts and profiles
• Ensure security and upgrades are applied and kept up to date
• Support the overall technical goals in partnership with software, R&D and production groups
• Communicate with the team and other departments for any IT support related issues
• Responsible for sharing all acquired knowledge concerning problem resolutions
• Filter all purchase requests and approve or escalate requests
• Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
• Manage vendors as required
• A minimum of 2 years’ experience working in a Support Engineer role or similar
• Experience working within an Entertainment/Media industry is desirable
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
• Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
• Ability to multi-task, prioritize and problem solve
• Ability to work within a strong team environment
• Customer critical issue handling
• At least 2-5 years’ experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
• At least 2-5 years of experience in a customer support environment
• In-depth SW and HW troubleshooting skills on Ericsson Charging System (SDP, AIR, CCN, CRS)
• Advanced troubleshooting skills on Multi-Mediation platform (MM)
• Advanced troubleshooting skills on MM business Logic
• Advanced troubleshooting skills on Online Mediation platform (OLM)
• Advanced database knowledge of Sybase, Oracle, MySQL is a must
• Good knowledge on Java Platform
• At least 2-5 years’ experience, with in-depth troubleshooting skills on OSS-RC platform
• Advanced knowledge of Sybase database
• Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform
• Experience on HP Blade and Cluster solution
• Advanced knowledge and ability to create/modify BO reports for the customer
• In-depth understanding of the PM functionality of the OSS-RC and its implementation using ENIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes
• In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
• In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc
• Advanced troubleshooting skills in RNO related components of OSS-RC
• Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes
• At least 3-5 years’ experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
• At least 3-5 years of experience in a customer support environment
• Highly developed IP skills and knowledge required to trace IP routing issues in the network
• In-depth SW and HW troubleshooting skills on the SGSN-MME and MKVI, MKVIII
• In-depth SW and HW troubleshooting skills on the Juniper and SSR
• Trace capability on on Gx/Gy /Gr Interfaces
• QoS Implementation for Packet Data
• Highly developed knowledge of Ericsson’s MPBN implementation and design
• Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 switches like Extreme
• Good knowledge of IPWorks
• Working together with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide solutions for standard problems in workflows and processes to the end-users in a short time
• In case of a bug in the software or problems with the infrastructure the technical information like log files, screenshots etc. must be collected and the responsible teams need to be contacted accordingly
• Recurring issues have to be analysed and forwarded in form of a change request or defect to the responsible teams
• Follow up on open defects and keep the users informed
• Escalation if a solution for a bug takes too long
• Inform the affected users when the problem has been resolved and they can continue with their work
• Participating on key user meetings he/she has to provide the current status of the system to the users and bring feedback from the users back to the support team
• Knowledge of Documentum applications, DQL, Documentum API
• Working knowledge of regular expressions
• Understanding of relational databases and structured querying languages
• Working knowledge of UNIX
• Adept at the use of FTP and standard desktop productivity applications
• Familiar with software development, deployment, and bug-fixing methodologies
• Knowledge about workflow systems preferred with book and/or journal production systems
• Experience with support work
• Communication with end-users
• Tool Administration – Support & provide solution for various tools includes software & hardware
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems such as supports infrastructure applications or Asset Management applications
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform regular file archival and purge as necessary
• 13 Perform periodic performance reporting to support capacity planning and track the same daily/weekly/monthly basis
• 14 Create, change, and delete user accounts and its customization of access rights for people profiles
• Experience in day to day support activities and tools administration such as Nagios, OP5, BMC Remedy, Tivoli, HP Open view
• Should have good knowledge on ITIL process
• RCHE/MCSA/MCSE certification is mandatory
• Experience Linux and windows server administration and shell scripting
• Knowledge and/or experience in networking basics
• Four to five years of tool administration experience with knowledge on Network Monitoring tools
• Should have working experience in network monitoring tools such as Nagios, OP5, BMC Remedy, Tivoli etc
• ITIL V3 foundations certified (Preferred)
• Practical experience of 2nd line technical support and/or the implementation of system integration projects
• In depth knowledge of UNIX/LINUX type system administration
• In depth IP network knowledge and experience
• The ability to act in a consultative way
• Products: Billing
• Telco applications: Customer Care, Rating, Billing, Provisioning, Mediation and Payment collection
• Operating System: UNIX, Solaris, Linux, Windows
• Database: ORACLE 10g [SQL Plus, PL/SQL, RMAN, troubleshooting techniques (ADDM, AWR & SQL advisors)]
• Storage Concepts (EMC storage)
• Programming Languages: PERL, JAVA
• Advance knowledge of Database Migration and data warehousing
• Expert knowledge of Ericsson BSCS iX system
• Knowledge of job scheduling tools
• Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
• Work with local Station teams, Operations, Sales, Marketing, Development and Technology to plan, test, launch and communicate product defects, enhancements, maintenance and to resolve issues
• Lead new product training; develop training materials and documentation (audio/video/text)
• Research usability trends and industry standards; identify opportunities for incorporating new user-interaction practices and technologies as appropriate
• Prioritize, clarify, and analyze platform requirements
• Develop detailed product description documents that provide clear and thorough requirements for the key support functions: editorial, web design, and technology
• Exceptional communication, organizational, and interpersonal skills to drive results in a multi-disciplinary environment required
• Five or more years of industry experience with Microsoft Server products
• Strong knowledge of Microsoft® Windows Server 2008 and Exchange 2013
• Strong knowledge of Office 365 and Exchange Online
• Strong knowledge of Windows Internals considered a plus
• 1+ year of relevant experience
• Customer service-oriented: love supporting technical and non-technical users
• Technical support experience with Mobile Device. Windows 7 and/or above, Windows 2008/2012 server installation
• Experience with RMA process for hardware
• Solid troubleshooting and technical skills
• Experience with Mac OS
• Familiarity with software packaging; server software installation; datacenter experience; operational experience with email, IM, phones, videoconferencing, DNS, DHCP, VPN
• Working knowledge of cable systems. This includes knowledge of cable head end operations and systems such as Video On Demand, Switched Digital Video, and Billing and Entitlement Systems
• Working knowledge of other cable vendor products such as Motorola and Cisco head end systems, Video on Demand systems, video encoders and transcoders and set top box and consumer electronic cable devices
• Knowledge of Oracle Databases, including Oracle RAC
• Experience with VMware solutions
• Knowledge of Splunk
• Knowledge of Puppet
• Knowledge of CSG and ICOMS Billing Systems
• Development experience a plus (Java, python, Shell Scripting, etc…)
• Experience with large scale virtualized platforms from both a design and operational perspective
• Version Control (Git)
• Network Troubleshooting
• Secure Socket Layer (SSL) Certificates
• Network File System (NFS)
• Scripting (BASH, Python, Perl)
• Second Line Customer Support
• Remote Integration and SWDP Support
• Familiar to the Radio Access Network Support & Supply activities
• Working with assigned CSRs, using support tools and according to global support processes and procedures
• Operating System: UNIX, Solaris, HP-Unix
• Database: ORACLE [9i/10g/11g]
• Programming Languages: Unix Shell Scripting, PERL, JAVA
• ASN.1 Concepts, CDR Decoding/Encoding Concepts
• Web Servers: WebLogic, Apache, Tomcat
• As Services Engineer - Experienced, you will investigate, deliver restorations and produce solutions to customer service requests. You will investigate complex technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations. You will travel domestic/internationally and work in different cultural environments
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In-Service Performance
• Need to work in shifts
• Expert knowledge of Ericsson BSCS iX
• 24X7 shifts will be not be possible to manage with less number head count
• No bench available, We need replacement to ensure smooth delivery of assignment
• Attrition rate is high, external candidate take time to build required competence
• Interfacing with Customer / Preemptive Support technical domain primes, Scripters and CTLs for usecase definition, implementation, evolution, and evaluation
• Handling of Preemptive Support Service Requests
• Preparing Case Study , Pain Points Investigation, CSR Deep-Dive Analysis
• Pre-study and Study for New Capability Development
• Apply problem solving experience to create new and innovative fault finding algorithms which can be scripted in the global automation framework
• Work as a SME to build parsing algorithms for Scripters & Automation Engineers
• Problem management & Coaching
• Work with Global SME's , CSDP, CAS to provide use-case solutions
• CSR handling (optional)
• Technical expert in data extraction, collection, parsing, and presentation formatting
• Typically aligned with technical domains
• Very good designing programming skills on Perl, Shell, PHP, MySQL , Python
• Knowledge in any Telecom domain – OSS, BSS, Core, IP, RAN is desirable
• Knowledge on Big-Data Platform, BI & Analytics, UX/UI, JavaScript , Swift/xCode, HTML5/CSS would be considered as an added advantage
• Administrative Skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Software support
• Network level competence
• Presenting & Communicating Information
• Applying Expertise & Technology
• Planning & organizing
• Working with People
• Report software bugs and customer product enhancements to the Product Group
• Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability
• Ability to analyze and interpret data captures and logs to resolve customer issues in production environments specific to SQL query performance, authentication, network connectivity, Windows clustering and virtualization
• Full Microsoft certifications for the products we support is required within one year of employment
• Strong technical writing and presentation skills required
• Troubleshooting on IP technology nodes
• Server/Client troubleshooting, communication, and collaboration skills
• 1+ years working knowledge of SharePoint
• Desired 1 or more years of industry experience with SharePoint or other client/server technologies
• Desired background in Technical Training
• Education: Bachelor's Degree in a relevant field
• Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
• Solid writing skills (English)
• Knowledge and experience with various open source databases
• Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)
• SME for specific solution
• Engagement in complex customer network emergencies where solution knowledge is required
• Analyze customer technology, define business requirements & participate in risk analysis
• Feasibility study and Impact analysis
• Assist and resolve Customer Adaptation/Dimensioning/Optimization related issues
• Change management of solution
• Review of LLD , HLD and Solution documents
• Assist in new feature implementation
• Project integration support
• Active Role during Project to Support handover and making sure all documents are received
• Maintain document repository for complex solutions
• Work with core team on list of potential activities & solutions
• Participate in knowledge transfer, documentation & information sharing
• Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
• End-to-End Impact Analysis during ICP/EP loading, upgrade, expansions
• Presentation & Communication skills
• Minimum of 5-8 Years of experience in telecommunication
• Minimum of 5-8 Years of experience in Database (Oracle)
• Good knowledge of Mobile Money Solution (MFS, EWP, ECW)
• Understanding of different protocols (CIP/IP, XML, HTTPS)
• Good Java Knowledge
• Good OS (Linux, Solaris) knowledge
• Hands-on experience on Coding and Scripting (Java/Unix)
• B.Sc/M.Sc in IT/Computer Science
• Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
• Respond to requests either in person or remotely via phone or chat
• Maintain daily performance of computer systems
• Install and troubleshoot Polycom IP phones
• Set up workstations and accounts for new users
• Assist with any employee equipment moves
• Proactively address problems and issues
• Install, modify, and repair computer software
• Resolve technical problems users may have with LAN, WLAN , and other systems
• Must be able to lift at least 40 lbs
• 1+ Years Experience working in Creative/Studio environments
• Understanding of the Windows Operating System
• Experience working in primarily Mac OS X environment
• Self-starter who is not afraid to get dirty and take on anything that comes their way
• Experience with Mac OS X and Apple related products and software
• Experience troubleshooting the Office suite of Applications, both for Mac and PC
• Strong communication skills, ability to explain situations and set expectations
• Experience with Google Apps
• Must be hard working and passionate about his/her craft
• Ability to Multi-Task
• University Degree or equivalent qualification
• Knowledge of the Adobe Suite of Applications
• Experience with VOIP systems
• Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers
• Create process or troubleshooting documentation in the Global Support knowledge base
• Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
• Work with sales teams and partners to gather escalation information and customer/business impact
• BS in Computer Science, Engineering or related technical discipline preferred
• Advanced problem solving ability to drive great customer service and strong team relationships
• Minimum 3 years’ experience in a customer support, technical support, or software development organization, in the online industry for a high volume commercial website or service (5+ years’ experience preferred)
• Experience with the following web API technologies preferred: SOAP, JSON, XML
• Willingness to embrace challenge; desire to learn and always improve
• Organic & Paid search experience preferred
• Work as part of a support team, providing friendly and efficient support to the business and our clients who use our applications
• Responding to technical queries from customers who are integrating our services (such as our APIs) and using our applications
• Support and maintain web applications, web service solutions, management tools and batch processing services
• Produce and maintain documentation/knowledge base to be used by internal customers
• Develop processes to retrieve logs and statistics from our databases as required
• To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
• To comply with the Company’s information security policy and the Company’s ISMS at all times
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Strong ability to troubleshoot issues and make system changes as needed to resolve issues
• Knowledge and experience of PHP, JavaScript, MVC and OO
• Good knowledge of MySQL or other relational database technologies
• Comprehensive experience in at least one software development language
• Good prioritisation and organisational skills
• Past experience working with data & database concepts (joining tables, creating indexes etc.)
• Understanding of professional software development processes, including familiarity with the cycles of requirements definition, issue tracking, version control, automated testing, deployment and maintenance
• Hands on experience debugging complex problems
• Provide on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows)
• Work on issues in a variety of environments, including but not limited to production, engineering, performance, and corporate
• Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
• Build, maintain, & image new hardware and replace or upgrade legacy hardware
• Test new software and operating systems for compatibility
• Research and recommend new technologies and solutions
• Extensive experience with Mac OS X
• Strong experience with Windows 7/8/10
• Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
• Experience with Google Apps for Business
• Experience with Device Management Software (SCCM/Casper)
• Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
• Understanding of Active Directory
• Comfortable with the command line (Bash, Powershell, SQL, etc)
• 1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
• Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions
• Develop and mentor vendor teams to write elegant code using effective automated unit tests
• Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications
• Help define software engineering best practices and provide technical mentorship
• Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
• Participate in on-call rotation for Level 3 support
• Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
• Master's degree in Computer Science is highly desirable
• Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)
• Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)
• Working knowledge of ServiceNow
• Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)
• Specific development language certifications
• Building relationship of trust and rapport with various people within the customer environment
• Working with customer to resolve issues and technical problems
• Performing software updates and managing changes and documentation
• Configuring servers to customer specs
• Wiring, testing and installing servers for service and following up and resolving any issues
• Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS) and Remote Service Gateway (RSG)
• 5+ years in a technical support role, preferably in a customer-facing support role
• Highly organized with great customer relationship skills. Able to mitigate issues and handle interpersonal issues that arise
• Able to consider both the customer's long term needs and Ericsson's business objectives
• Strong presentation & communication skills
• Experienced in software support
• High level of competence in network technology
• Able to work independently and proactive in updating both customer stakeholders and your remote manager
• Passion for analyzing and troubleshooting technical issues
• The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners
• The individual should have a very strong technical background and should be very keen in troubleshooting issues
• Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support
• Ability to reproduce customer environments in order to root cause issues will be key
• Hands on experience managing Linux/Unix systems - LAMP Servers
• Bachelor degree in Computer Science or related technical field or equivalent work experience
• Monitor the systems in order to detect defective workflows/processes upfront and reduce a possible outage
• Manage and resolve incoming support cases together with the team and share findings within team and work independently when needed
• Ability to react quickly on changes and functionalities of the production system
• Provide suggestions for system improvements based on accruing issues, complaints or feedback from end-users
• Work with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide ongoing solutions for standard problems in workflows and processes to the end-users in a short period of time
• Responsible for collecting technical information such as back-log files, screenshots, etc. and disseminating it to the responsible teams when potential “bug” issues arise with the infrastructure
• Recurring issues have to be analyzed and forwarded in form of a change request or defect to the responsible teams
• Escalate if the solution for a bug takes longer than expected
• Inform the affected users when the problem has been resolved so that they can continue with their work
• Participate on key user meetings, provide the status of the system to the users and bring feedback from the users back to the support team
• SOFT SKILLS
• Leadership - handle challenging and politically-charged customer situations
• Demonstrable troubleshooting skills
• Logical and critical thinking
• Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• TECHNICAL SKILLS
• Technical understanding of commerce platform concepts and procedures
• 2+ years of support or equivalent experience including a customer facing or customer support role
• EDUCATION/CERTIFICATION
• B.S. degree in Computer Science, MIS, business or equivalent
• MCSE, MCPD, or MCAD preferred
• Support and development of our real time electronic trading application for equities, futures, and FX
• Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
• Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
• Design and implement real-time trading tools
• Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
• Provide creative ideas to help traders gain an edge in trading
• Degree qualified or equivalent experience
• Knowledge of software design principles
• Substantial experience with application programming in either Java/C++/C
• Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
• Work experience in the financial industry supporting production applications
• Knowledge of FIX protocol desirable
• Basic understanding of financial markets for FX, Equities, Futures
• Excellent analytical and problem solving skills coupled with a strong attention to detail
• Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
• Be able to react quickly to problems and take initiative in solving them
• Work well as part of a global team
• 3+ years of demonstrated relevant experience
• Demonstrated experience in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, and email
• Experience managing LAMP servers
• Business-level English and native Japanese
• Experience with Microsoft Server (Exchange, ActiveSync, Active Directory, KDC, NDES
• MCTS Exchange certification
• Mobile Device Management for Apple / Android
• CCNA or equivalent
• Knowledge of LDAP
• SQL query knowledge
• Investigate on the problem by doing your own research and by involving other teams as needed
• Prioritize your work in order to accomplish the most important and urgent requests first
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
• Experience administering and troubleshooting Exchange 2010 and Exchange 2013 in large Enterprise environments
• Experience working with Active Directory and Cluster arrangements
• Foundations knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and PowerShell
• Strong knowledge of Office 365 – Exchange Online is also very helpful
• Experience reading network captures/analysis
• 4-year Bachelor’s Degree in Engineering Or
• 3-year Bachelor’s Degree in Science AFTER Or
• Diploma in Computer Science AFTER 10th class
• Industry certifications like CCNA, MCSE, S+, etc
• Minimum 4 - 8 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
• Exposure to severity based models would be preferable
• Exposure to Enterprise/Corporate customers preferable
• Ability to communicate technical information to non-technical personnel
• Keen sense of ownership of technical issues of McAfee's enterprise customers
• Be a team player with ability to stretch (time-wise) when required
• Ability to work in high-pressure environment without compromising on quality
• Skills in planning, organizing, and adapting within a multi-tasking environment
• Willing to work in night shifts
• Ability to participate in technical forums and provide inputs
• Ability to come up with innovative solutions, and document them
• Have the aptitude and patience to update cases with well-written activity reports on
• A regular-basis and maintain case documentation
• Generate whitepapers / technical documents towards knowledge management
• Liaise with higher levels of technical support for escalations & troubleshooting
• Customer issues
• Performs miscellaneous job-related duties as assigned
• Knowledge of current technological developments/trends in area of expertise
• Strong knowledge of Windows OS ( XP, 7, 8, Server Platforms - 2003, 2008, 2012 )
• Excellent troubleshooting skills on Windows OS-Servers and Desktops
• Good knowledge of Databases and hands-on DB troubleshooting experience
• Should have strong understanding of Windows troubleshooting / Sys-internal tools
• Should be able to interpret various Windows logs, dumps etc
• Strong knowledge on Security, Threats and Vulnerabilities
• Have basic understanding of IPS, IDS, Firewall
• Experience working with Windows Server OS Administration, Active Directory Services, Network Security
• Working knowledge on non-Windows OS, like Linux, MAC preferred
• Technical customer support by telephone, remote connection and on site if necessary, in relation to CEM AC2000 Systems range of Access control products and integrations
• Logging on tracking system and keeping records of customer queries
• Talking clients through a series of actions to help set up systems or resolve issues
• Responding within agreed SLA’s
• Prioritising and managing many open cases
• Troubleshooting system and diagnosing and solving CEM hardware or software faults
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
• Installing and configuring CEM AC2000 software applications & Hardware
• Providing procedural documentation and reports
• Incident and Problem Management
• System Administration background in Unix/Linux environments
• Experience with Enterprise Monitoring solutions and concepts
• Understanding of three tier J2EE application architecture
• Demonstrated ability to work in a customer facing role
• Experience in a global, multi-site, multi-function shared services environment is preferred
• Ability to work independently and troubleshoot issues
• Experience with System Administration in *nix environments
• Experience with Incident and Problem management software
• Experience with Apica, CA-UIM (NimSoft), AppDynamics and Splunk preferred
• Experience working with the following technologies: Java/J2EE, *nix, Websphere AS, HTTPServer, Tomcat, Oracle, MongoDB, Kafka, Zookeeper
• Experience with multiple protocols such as HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
• Experience supporting applications in a Software as a Service (SaaS) model
• 5-10 years in Incident/Problem Management
• 3-5 years in System Administration
• 1-3 years in Enterprise Monitoring
• 1-3 years in Customer Facing Role
• Handle communication with Operations and Development teams to ensure a quick and effective problems resolution
• Handle Test system defects: dispatch to concerned teams or follow Incident management procedures for blocking problems or problems having high impact
• Receive customer escalation for blocking defects and apply the TSM procedure to accelerate the resolution
• Decide on DEV on call activation or defect severity upgrade depending on the impact of the problem
• Implement configuration changes: Office setup, Printer, Security, Technical entries
• Ensure persistency of Setup across Refresh and Restore cycles
• Attend tickets in a timely manner according to the agreed SLAs and OLAs
• Ensure problems are followed up and correctly reported by all TSM teams around the world, using TSM handover procedures
• Implement functional end to end monitoring (Altéa Reservation, Inventory, Ticketing and Departure Control System) for customers in implementation phase in the region
• Produce weekly usability reports based on the monitoring results, to be communicated to implementation teams, customers and management
• Apply Incident management procedures to target the KPI of 95% usability for the customers and the implementation teams
• Reproduce issues in-house (for specific cases) and respond back in a timely manner
• Regular follow ups with customers with recommendations, updates and action plans
• Leverage internal technical expertise to peers/ mentors, contribute towards knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledge base articles to capture new learnings for reuse throughout the organization
• Participate in workshops with Product Engineering Groups to share best practices and learn about new functionalities
• Focus on an area of technical/ functional specialization and attend relevant trainings
• Work in collaboration with other TSM Engineers worldwide and thus cultivate expertise
• Web Development technologies such as Java, MySQL, HTML, CSS, JavaScript, AngularJS
• Scripting languages (Python)
• Webservices
• Change management and flexibility
• Accountability and proactivity
• Multicultural approach
• Adaptability to fast changing business and technical environment
• Taste for challenges
• Personal motivation
• Information gathering
• Innovation, industry and business expertise
• Good understanding of the ITIL and LEAN-IT processes
• Service orientated with a good awareness of customer requirements
• Good ability to work alone and as part of a team in a multi-cultural environment
• Good analytical skills to quickly recover incidents and locate their root cause
• Flexibility to work outside normal office hours when required
• An entrepreneurial and innovative spirit, willing to challenge status quo
• Good capability to represent and present area of expertise internally and externally
• Good oral and written communication skills to be able to report to top management
• Drive to improve on self-awareness, self-development and self-motivation
• Structured and clear written and verbal communication, able to listen to others' ideas
• Good written and verbal skills in the English language
• TCP/IP, DNS, HTTP, HTTPS, SOAP XML protocols
• Loadbalancing solutions, Firewalls, VPN
• Network security and available solutions
• Operating System
• J2EE environment (JBoss, Weblogic)
• Apache web server
• Linux Containers deployment technologies (Docker)
• Monitoring tools and concepts (Kibana, ElasticSearch)
• CouldStack, OpenStack, AWS API
• Puppet, Ansible
• SQL language
• NoSQL databases (Couchbase, Mongo, Hadoop)
• Programming
• Java, Shell or Python
• Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
• Perform problem escalation to the appropriate support groups and email update or follow up with the users
• Perform software and hardware maintenance and ensure the integrity of various systems
• Deployment of user machines for new hires or for refresh
• Perform new hire orientation and training to users
• Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
• Maintain and upkeep of telephony database
• Administration of employees IT environment
• Provide asset inventory tagging and management of assets and asset disposals
• Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)
• Create detailed engagement and service plans and drive their execution to successful outcome
• Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
• Identify top issues, define action plan accordingly and drive the resolution process
• A Consulting, Support or Development background with customer focus
• Excellent customer / escalation management skills
• Proven stakeholder management skills on project and senior management level
• Proven ability to work well in a virtual and/or remote team environment
• Clear, constructive and supportive style of communication
• Brings technical or application expert knowledge into the project
• Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
• Learns to deliver onsite services as functional expert for broad area of topics
• Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas
• Analysis if functional gaps in ICC
• Execute customer development in context of ICC
• Implement specific best practice operations scenarios
• Participates in weekend support activities
• Reports errors to development organizations
• Works as functional expert in de-escalations
• Functional Responsibility for specialist Technical area
• Deliver standard application / technology workshops and training
• Integrates seamless in project teams and takes an active expert role
• Executes different type of delivery activities and takes over back office functions
• Bachelor in Mathematics, Physics, Computer Science or similar
• Delivers high-end services without tool support
• Execute customer developments in context of ICC
• Best practice for solutions for Innovation control center (ICC)
• Participate in internal projects driven by internal requirements
• Train and coach other CoE Engineers
• Founded in 1972, SAP is the world’s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking an experienced SSEM Senior Specialist
• Be a Trusted Adviser and "Talk Business"
• Deal with LOB, Executive Level
• Establish powerful relationships
• Be a strong contributor to the Virtual Account Team
• Strategic Selling (Leverage the portfolio)
• To Achieve Our Vision (Innovation)
• Implement business strategies to ensure customer success driving revenue targets for software and software related services
• Participate in a team-selling environment working with one or more Account Executives (AEs) and/or Services Account Manager (SAMs), GAD’s on assigned accounts
• Bachelor or Master Degree
• Innovative Thinking
• Intercultural Sensitivity
• IT Principles & Data Security
• Quality Focus
• Self Development
• Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
• Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
• Technical exception handling in the delivery of Secure Support Services
• Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
• Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
• Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
• Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations
• Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc
• Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
• Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
• Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
• Technology insight if it comes to Databases, and Operating Systems, etc
• Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
• Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
• Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
• Good customer consulting with strong Customer facing experience
• Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
• Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
• Presentation, communication, and conflict management skills to support pre-sales cases
• Base knowledge on SAP support backbone applications
• Fluent in Hungarian and English, German an advantage
• Provide direct technical assistance with customers via phone and email
• Provide internal and external user support for application issues of a technical nature
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Create internal/external content for Ariba’s knowledge base
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
• Ensure that individual performance meets or exceeds department standards
• Work with customers to identify and resolve reported system defects
• 2 Years working with a web-based software solution (Ariba Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance
• Fluency in French and English
• Ability to work well in a fast paced environment
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• Support local and international customers to ensure optimal systems running
• Optimize SAP solutions through continuous improvement over product lifecycle
• Deliver first-class services remotely to our customers globally
• Manage and handle critical customer situations
• Develop and Maintain remote service contents
• Engineering or IT related major preferred
• Excellent communication skills in both verbal and written English and/or Japanese
• Detail-oriented, excellent analytical skills and effective problem solving skills
• Strong and convincing personality for interaction with customers
• A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
• Being able to work under pressure, in critical situations and under tight deadlines
• Bachelor’s, Masters, or PHD Degree – Computer Science, Information Technology, Science Mathematics or Engineering
• A consulting background or a support background with customer focus
• Ability to work as part of team, and as an individual contributor
• 0 of 5 years of professional experience
• Previous relevant internship and/or work experience
• Provide phone/email/webex consultation to debug customer problems of low to medium complexity
• Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base
• Understand the product issues reported by the customer and reproduce it locally in the support lab
• Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type
• Create Change Requests (CRs) for the defects/enhancements reported by the customer
• Learn the technologies required for supporting the TIBCO product
• Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on
• Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value
• May need to work in early morning shift (5 am - 2 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
• A Product Support Engineer should have a BA/BS (or equiv.) and 2+ years of technical experience
• Good communication skill
• Exp in Java technology is added advange
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer’s issues
• Provide guidance and assistance to partners and customers with implementation and use of the TIBCO Spotfire and related products
• Understand the problems reported by customers and reproduce locally in the Support lab
• Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud)
• Collaborate with other departments, such as Product Engineering and Professional Services as required
• Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products
• Learn and expand your knowledge of TIBCO Spotfire and its associated products
• Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos
• BA/BS (MA/MS preferred) in Information Technology, Computer Science or related
• Must have superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• You will provide remote support to TIBCO customers via telephone, email and web
• You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set
• You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies
• Experience with supporting an enterprise grade Java based product is a must in this role
• The candidate must come from a product support background
• Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred
• Knowledge of a major database is desired eg. Oracle, SQL Server or DB2
• Knowledge of two different O/S Platforms is required eg. Windows and Linux
• Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial
• Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage
• Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
• Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus
• Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution
• Ability to multi-task and switch from one context to another
• Autonomous, self-motivated
• Strong sense of creating and maintaining customer satisfaction
• Analyse and troubleshoot customer reported problems on TIBCO BW, AMX and related products
• Provide first line consultation to debug customer problems of increasing levels of complexity, using a combination of the following communication channels : web portal (SalesForce) / phone/ e-mail / remote desktop ( WebEx )
• As a member of the Global support team analyse, replicate, use and configure small to medium complexity customer problems
• Keep current with the latest supported product technology
• On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources
• Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner
• Utilize test equipment and configurations in lab for simulation of real problems
• Accurately and completely document problems, their solutions, and defects in the call tracking system
• We are looking for candidates with 2 or more years’ experience. Experience should include time in a product support role. Salary is negotiable and commensurate with experience
• The TIBCO EAI products interact with 3rd party database and run on a variety of platforms so experience with SOAP and Web Services are desirable
• Customer Support focused / product support background. Experience in help desk / call centre / first line customer service roles will be a plus
• Java Troubleshooting and debugging skills
• Experienced using major database; Oracle / SQL Server / DB2 / MySql
• Administration/user knowledge on different O/S platforms; Windows, Unix, Linux
• Some development experience in Java, .NET
• Ability to multi-task, or be able to quickly switching context from task to task
• Exposure to Java containers and application servers like Tomcat, Jetty, JBoss
• Experience and knowledge in Web Services (SOAP & RESTful), JMS, HTTP, XML, XSLT
• Experience using Eclipse IDE
• SOA Integration experience (exposure to other integration technologies like Camel, Fuse, Mule ESB)
• WS-Security (WSS), OAuth, SSL
• Experienced with LDAP
• Experienced with Open API
• Minimum 2 - 4 years’ work experience in a Technical Support role, preferably product support
• Excellent troubleshooting skills on Windows OS
• Have good understanding of IPS, IDS, Firewall
• Knowledge on non-Windows OS, like Linux, MAC preferred
• Monitor Incident management queue
• Incident investigation and resolution
• Understanding customer impact & prioritizing appropriately
• Create problem records and perform root cause analysis
• Provide effective communications to internal teams & the customer
• Identifying high impact incidents & escalating following customer policies
• Adhere to agreed Service Level Agreements established with customer
• Defect testing
• Perform after hours support on a rotating roster
• Provide recommendations to improve efficiencies & reduce customer impact
• 2-3 years’ experience as client facing technical support
• Experience in high tech customer support and in on-job support at
• Customer sites – an advantage
• Experience working with Point of Sale is an advantage
• Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
• Defines deliverables, costs, benefits, and ROI information
• Provide support for bid defenses and proposals
• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
• Communicate IT issues to business units at various levels of seniority
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
• Coordinate validation activities related to the deployment of business applications
• Produce and assist training and communication programs
• Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
• Manage and support vendor contracts to established service level agreements
• Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
• Identify and assess technologies, skills, and resources required
• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
• Support evaluations and procurement of new hardware
• Solid technical background and experience
• Possesses fine-tuned analytical skills and/or programming experience
• Relational database experience
• Demonstrate understanding of network concepts such as routing, switching, load balancing, firewalls, etc
• Ability to understand enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics
• System deployment/implementation expertise
• SQL experienced is preferred
• Possesses exemplary written and verbal skills
• Possesses leadership and mentoring skills
• Bachelor's degree in Information Management or business related fields preferred
• 5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting
• Recent experience working with ETL integration tool in an enterprise environment with a relational database backend
• 5-7 years business experience; or equivalent combination of education, training and experience
• 2+ years’ experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role
• Report software bugs and be an advocate for product improvement using customer suggestions
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 On-Call responsibilities and extended (evening shift)
• Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• The ability to read, modify, and troubleshoot HTML and CSS
• Familiarity with administering and customizing forums, blogs, image gallery setups, and more (think vBulletin, PHPBB, or Xenforo)
• Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• A solid understanding of IIS, troubleshooting website issues/HTTP responses, and modifying web.config settings
• Good knowledge of Microsoft SQL
• Excellent Communication Skills - spoken and written English (including technical writing)
• Passion for lifelong learning and personal and professional development
• Three or more year’s industry experience with Microsoft stack technologies
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• Offer quality support to the productions
• Participate in the design of tools
• Being able to estimate the work needed to accomplish tasks
• Evaluate risk and impact of decisions and changes proposed
• Be aware of the latest technological trends in the domain of online services for games and in web development in general
• Pythonprogramming
• C++programming
• Web programming (Django, angular.js, …)
• Databases (SQL et NoSQL)
• Realtime distributed systems, network programming
• Multithreading
• Have good skills at relations and communication
• Being autonomous, resourceful and pragmatic
• Quick at learning
• Bilingual (English, French)
• Excellent Communication Skills - spoken and written English (including technical writing). Passion for lifelong learning and personal and professional development
• Three or more year?s industry experience with Microsoft stack technologies
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM) Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• End-to-end debugging of defect/issues in electronic hardware, unix computers, power cabling, network configuration
• Unix commands and basics of scripts (any scripting language)
• Broad knowledge of engineering systems - assembly and troubleshooting of computer and electronic components, network configuration
• Written technical communication (technical documentation, status updates)
• Self-directed - independent ability to assess priorities, solve problems, report on status and escalate as needed
• Think big - empower others to solve the problem by creating troubleshooting guides and debugging steps
• Experience managing a tech operations or support engineering ticket queue, prioritization and status reporting
• Bachelor's or Master's degree in engineering, science or relevant discipline
• Advanced unix scripting ability (any scripting language)
• You are a dabbler with electronic and electrical projects - you have a "workshop"
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation, design new standard operating procedures
• Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment
• BS/MS in Computer Science or equivalent combination of technical education and work experience
• 4+ years of support engineering, tech operations, or troubleshooting
• Proficient and Fluent in at least one scripting language. Should be able to write code, test and identify solution to the problem
• 2+ year of experience writing support operating procedures
• Experience defining and implementing operational policies
• Experience in automation of server-side operations
• Experience with monitoring systems health
• Experience with measuring and reporting systems health and status
• B.S. in Computer Science or a related field
• 2+ years overall development/technical support experience
• Object oriented development experience in C++ and/or Java
• Experience in UNIX/Linux operating system
• Other desired technical skills include Perl, Ruby, Python, Oracle SQL, AWS Technologies
• 1+ years overall development - Object oriented development experience in C++ and/or Java
• Other desired technical skills include Perl, Ruby, SQL
• Knowledge on distributed applications/enterprise applications is plus
• 1+ year industry experience in software development
• A technical background (BS/MS in Computer Science, Computer Engineering, or related discipline/experience)
• 9 months to 2 Yrs experience
• Ability to write complex SQL queries (ideally using Oracle, but not any database is fine)
• Ability to read and understand Java or C++ code (Perl is a plus)
• Understanding of OO design
• Ability to do scripting
• Strong understanding of data structures
• Strong understanding of support - tickets, monitoring, and metrics
• A passion towards problem-solving, Must be able to deal with ambiguity
• Must be able to think proactively
• Excellent English verbal/written communication skills
• 1 to 4 years overall development/technical support experience
• Experience working with relational databases, and distributed computing technologies
• Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
• Other desired technical skills include Perl, Java, Oracle SQL
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
• BS in Computer Science, Engineering or a related technical field
• 5+ years overall development/technical support experience
• Experience in Perl or shell scripts
• Ability to write intermediate level database queries. SQL skills
• Experience in a 24/7 production environment is a plus
• Prior experience with UNIX system administration is a plus
• BS degree or higher in Computer Science (or related program) with 5+ years of relevant experience
• Experience with large scale SQL systems
• Experience with large scale MapReduce systems
• Experience with ETL (Extract Tranform Load) and Data Warehousing systems
• Java or C++, Linux/Unix, Perl and UNIX tools
• Deep understanding of support processes and a track record
• Own the fleet management which includes estimating, load testing, scaling and de-scaling fleet to improve resource utilization
• Bachelors with 2-5 years' experience or a Masters with 1-year experience in Computer Science, Computer or Software Technology, Operations, or a related field
• One to three years of experience in supporting distributed software systems using operational metrics and analysis
• One to three years of experience in troubleshooting operating system (Unix/Linux) and distributed system issues
• Experience in one of the following: Ruby/Python/Scala/Java
• Experience in DevOps role or application development in distributed systems
• Knowledge about Mesos Architecture and HDFS is a plus
• 2+ year experience with real-time live-system responsibility
• 1 year experience using SQL and databases in a business environment
• Experience with a programming language
• Excited about data and analysis
• Enjoys taking a project and running with it
• Develop automation to support the business
• Build tools, publish metrics, and build dashboards to provide transparency to the business
• Be a champion for the customer: Insist on the highest standards, ensure our product is executed flawlessly
• Bachelor’s Degree in Computer Science or related field
• 3+ years professional experience in software development
• Computer Science fundamentals in object-oriented design, data structures, problem solving, and complexity analysis
• Proficiency in at least, one modern programming language such as Java and one scripting language
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Advanced troubleshooting, communication, prioritization, and analytical skills
• Strong knowledge of UNIX or Linux operating systems
• Relentless customer focus
• Bachelors degree in Computer Science or equivalent
• Experience with high throughput, multi-threaded systems
• Ruby or experience in another dynamic language (Python, Perl)
• Experience in SQL scripts or database administration
• Working experience with production-grade monitoring and alerting technologies
• Work on operations- and maintenance-driven coding projects (primarily in Ruby, shell scripts, or potentially Java) and web technologies
• Build systems to audit and measure reliability of Services
• Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
• Maintain service level agreements, and build systems to support it
• Manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them
• Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
• 5+ years of overall software development/technical operations experience
• Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done
• B.S. Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory
• Exposure to various routing technologies (Cisco, Juniper, etc)
• Exposure to Linux/Unix operating systems
• Must be able to work weekends and holidays(on a rota basis)
• Relocation required
• 1-3 years of experience in a Network Operations/Support role
• Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
• Experience troubleshooting switching and routing platforms
• Experience troubleshooting layer 1 and 2 network problems
• Experience working with customers to diagnose a problem, and work toward resolution
• Understanding of ACLs – application, usage and troubleshooting
• Experience scripting with Python and/or Perl
• Need to be a highly motivated to learn
• Need to have strong written and verbal communication skills
• Ability to interact efficiently with peers and customers is required
• Ability to multitask effectively
• Strong logical thinking skills, with the ability to adapt as new information becomes available
• Effective prioritization and time management skills
• Understand high-level technical aspects of existing databases, ETL processes and reporting systems
• Provide support for incoming tickets, including extensive troubleshooting tasks
• Develop tools to aid operations and maintenance of the data and reporting platforms
• Customer notification, co-ordination and follow-up to maintain service level agreements
• Help Data Engineers, Business Intelligence Engineers and Business Analysts with debugging data quality issues
• BS/MS in Computer Science/Engineering or related discipline
• 2 to 5 years' experience in application development and/or data warehousing systems
• Ability to write complex SQL queries and ability to analyze/debug data
• Strong troubleshooting skills, particularly with large volume data
• A passion towards problem-solving
• Willing to work in 12x7 on-call support (on rotation basis)Support engineers troubleshoot, debug, evaluate and resolve operational issues and perform data engineering tasks
• Ability to script using Shell, Ruby, Perl etc
• 4+ years overall development/technical support experience
• Experience in C++, JAVA or Python
• Knowledge of the Windows & Linux operating systems
• Knowledge of Mac, Windows and Mobile based technologies
• Prior experience with system administration is a plus
• 4 years to 7 Yrs experience
• A passion towards problem-solving, Must be able to deal with ambiguity and process improvement
• Excellent English verbal/written communication skill
• Strong ownership, urgency, and drive to launch services
• Experience with high concurrency system scaling challenges, data modeling, XML processing, SOAP, REST
• Maniacal customer obsession
• Provide second line phone/email/fax consultation to independently debug complex product problems
• Provides systems/product training and intellectual property material
• Acts as a focal point for large account network problem resolution
• Typically reports to Mgr, Technical Services
• Applies known solutions to solve problems
• Business impact of this role is major
• Is a technical expert in at least one area
• Effectively utilizes complex lab setups to duplicate and solve problems
• Submits complete and correct DDTS reports in area of expertise
• Receives limited supervision
• Receives little instruction on routine work and general instruction on new assignments
• Provides guidance and mentoring to other engineers
• Translates team goals into own work assignment
• Is a technical expert in at least one area with excellent broad
• Effective planning, prioritization and organizing skills
• Drive for continuous learning, results orientation and teamwork
• Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4-6 years related experience
• Ability to analyze, use and configure small, medium and large enterprise/SP networks
• In-depth Knowledge of the OSI Model, IOS-XR, CRS, GSR12K, ASR9k, MPLS, and OSPF are required
• Consultative communication skills
• Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments
• Ability to analyze, use and configure and troubleshoot medium and large enterprise/SP networks
• Idioms(Spanish and/or Portuguese is mandatory)
• Demonstrated leadership skills in small projects and teams
• The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
• This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology
• 3+ years overall development / technical support experience
• Experience with support procedures and methodologies
• Strong understanding of x86/x64 hardware platforms and components
• Experience with large database driven websites and web technologies
• 1+ years scripting experience
• Experience with networkingSearch Jobs US
• Resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources
• Write and maintain user documentation and learning resources
• Design and build basic tools and scripts that enhance customer experience
• Maintain ongoing analysis of client contacts and use this analysis to drive recommendations for strategic improvements
• Bachelor’s degree and 1-2 years of related experience
• Experience providing “customer-centric” technical customer service or user support
• Experience profiling data and researching possible data quality issues
• Knowledge of Java, Python or other OO Language
• Background in Security
• Experience designing and delivering technical training
• Experience in deployment and monitoring of large scale systems
• Provide 2nd Level Support to retail customers in Australia and New Zealand
• Monitor incident management queue
• Analyzes incidents to identify service restoration actions to be taken
• Graduate in Information Technology or relevant discipline
• Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines etc
• Australian Citizens and PR holder need only apply
• One year prior working experience with Oracle products (or at least two years related experience without Oracle products)
• Experience with Oracle StorageTek tape products (SL8500, SL3000, SL150 libraries, T10000 and LTO tape drives, Virtual Storage Manager (VSM) and ACSLS software. Includes the capability of troubleshooting, diagnosis, and service delivery consultation on these storage products
• Ability to collaborate across multi-technology sectors and functional teams
• Language Skills: Brazilian Portuguese and Spanish
• Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events
• Provide real-time support of lab environments. You will be responsible for pre-warming and launching anywhere from hundreds to thousands of student lab environments in advance of the start of an event, and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the day progresses
• Assist Curriculum Developers, Solutions Architects, and other Subject Matter Experts with the use of our curriculum publication tools
• Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell
• Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS
• Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum
• Five years or more experience in IT as a Systems Administrator, Software Developer or Software Engineer
• BS in Computer Science, Information Systems or related field, or equivalent experience
• Knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
• Familiarity with the concepts of Continuous Integration and Continuous Deployment
• Demonstrated customer obsession
• A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
• Some travel required (10-20%)
• Existing knowledge of foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.)
• Basic knowledge of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
• Familiarity with basic administration tasks for both Linux and Windows operating systems
• Knowledge of Agile software development methodologies and tools, particularly Scrum and Kanban
• For more information on AWS, please visit http://aws.amazon.com**
• Management of cabling team
• Management of infrastructure activities
• Management of cabling suppliers
• Management of specific projects in the fields of infrastructures and cabling
• 10 years minimum experience in the fields of Wireless infrastructures and cabling
• Knowledge of suppliers in these fields
• Knowledge of Nokia equipments
• Expert in Radio cabling
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationship, aptitude to the team management
• Written and spoken competence in English is required
• Management of Protocols and radio tools
• Management of specific projects
• 10 years minimum experience in the field of wireless protocols tools and radio tools
• Knowledge of suppliers (Agilent, Spirent, Hytem...) and other industry suppliers
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships, good aptitude for team management
• 1) Technical evaluation and documentation of customer situation
• Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
• 2) Establish SAP Solution Manager as collaboration platform
• Establish SAP Solution Manager as a collaboration platform for developing and driving detailed engagement, service plans and action plans to safeguard the customer’s operation as well as implementation and upgrade projects
• 3) Management of risks and top issues
• Identification of technical risks and top issues. Definition of the corresponding action plan to manage the top issues, including actions for the customer, SAP partners, and all SAP departments
• Ensure resolution of issues and top issues according to engagement deliverables
• Delivery of MaxAttention engagements for projects and operations
• Delivering Application Lifecycle Management strategy plans for customers including the following Quality Management areas
• Quality Management for Implementation
• Analysis of system landscape and technical issues
• Technical Analysis of core business processes for all applications
• Testing and Tracing of business processes end-to-end
• Ensure test management is implemented according to SAP Standards
• Evaluation of the project plan
• Quality Management for Business Continuity
• Develop a “master plan” with customer for business continuity with customer according to SAP Best Practices
• Ensure setup and training of customer for Root Cause Analysis
• Drives establishment of system monitoring procedures as well as monitoring of business process and interfaces
• Provides support to manage data volumes to control business data growth
• Quality Management Business Process Improvement
• Identifies top issues of engagements at critical customers
• Analysis of core business processes for all applications
• Analysis of system and application operation
• Definition of action plan for optimization
• Drives implementation of business process monitoring and exception handling
• Quality Management for Protection of investment
• Develop/Validate master plan for IT-landscape strategy
• Develop/Validate master plan for TCO reduction including
• Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
• Ability to manage Customer Solutions in top maintenance segment (level 1)
• Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
• Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
• Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
• Customer request handling for CORE Domain
• Tickets management
• PS Core or CS Core support experience
• Linux Knowledge
• MSS/MGW/HSS/HLR/BSC/BSS Integration experience
• Signaliing Protocols
• Monolithic and Layer NTW knowledge – 2G & 3G & 4G & 5G/PSTN
• Support IT teams with build, test, and certify of tools
• Assist with development of configuration an automation with SDDC environment and infrastructure auto-provisioning
• Manage and lead escalated support and problem resolution activities for system hardware, software, and/or operating systems; acting as L3 support
• Assist in the engineering and rollout of configuration tools
• Functional understanding of infrastructure architecture (network and hosting)
• Knowledge of VMMare/vRealize Product Suite
• Knowledge of infrastructure fault and performance monitoring best practices
• Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces
• Strong communication skills - comfortable presenting to all levels of management
• Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
• Provide remote trouble-shooting support services for hardware issues for hardware
• Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
• Accurately document collected data and customer interactions within the trouble-ticket system
• Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
• Research, resolve, respond to, and document appropriate customer inquiries, as requested
• Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
• Solve non-standard issues that may require analytical and conceptual thinking
• Provide clear and concise instructions and resolutions both verbally and in writing to customers
• Create and modify product and process troubleshooting documents
• Initiate and lead meetings as needed with customers and internal resources
• Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
• Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
• Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
• College degree or equivalent experience with technical software support and maintenance service delivery required
• Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
• Minimum of 3 years' experience in technical customer service or software implementation
• Resourceful and able to work independently
• Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
• Work well under pressure with the ability to be patient and display empathy with the customer
• Must work well in a team oriented/collaborative environment
• Proficient with Microsoft Office to include Word, Excel and PowerPoint
• Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
• Willingness to be on-call during weekends and evenings
• Ability to meet standards for ticket system management and documentation responsibilities
• Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
• Understanding of AWS technologies (aws.amazon.com)
• Understanding & experience of managing and monitoring large scale disk sub-systems
• For more information on Amazon Web Services, please visit http://aws.amazon.com.**
• 4 years+ of SQL Administration and Database Experience
• 2 years+ of Support Engineer experience
• Fluent in Spanish or Portuguese and English
• Knowledge about OMS (1200 and 1600)
• Knowledge about new SPO versions (1400 family)
• Good understanding about Ethernet over SDH
• Good understanding about Ethernet L1, L2, VLAN, bridges and switches
• Good understanding about MPLS-TP and VPN services
• Knowledge about how to operate the Management System SO-EM (Linux basic level)
• Knowledge about legacy products SDH MDRS (Marconi LH radios )
• Good understanding about Ethernet over PDH
• Strong knowledge about new products MINI-LINK (LH, CN 500, SP200 y SP300)
• Solaris Volume Manager (SVM)
• Veritas Cluster
• IP Networking/Tracing
• EMC disk arrays
• BSCS or Billing system
• Ix Collections
• Charging System nodes and solution Knowledge
• EMM/OLM knowledge
• Signalling Protocols
• Understanding of Telco and ITC business
• Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
• Must be willing to work in a fast paced and growing environment where some travel maybe required
• Bachelor’s degree in Computer Science, Computer Engineering or related field
• Experience working with and managing mobile devices
• Experience with EAM and/or Asset management
• Experience with Purchase order creation
• Experience with Inventory management
• Bachelor’s degree in Computer science or IT related field
• Experience working with and managing Android/Fire OS devices
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Strong troubleshooting skills of very complex systems
• 5+ years experience in a technical support, system engineering or software engineering
• Understanding of Web services and cloud architectures (web servers, load balancers, DNS, routing, web requests, networking)
• Sharp analytical abilities
• Masters degree in computer science, Computer Engineering, Electrical Engineering or related field
• Exceptional customer relationship skills including the ability to discover the true requirements, underlying feature requests, recommend alternative technical and business approaches
• MCC core member runs the Mission Control Center to support the front office team, Delivery Execution or CoE (Experts), to provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
• Role Type in MCC Core team
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the DBS Mission Control Center
• Train and coach for Front Office team (Technical Quality Manager), CoE Engineers
• Japanese: Fluent
• English: Business Level
• Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements
• Identify the root cause of incidents, events and problems taking take full ownership for managing the incident, event or problem to resolution
• Develop a workaround plan and ensure the implementation of a resolution and recovery
• Demonstrate problem analysis and solution formulation skills
• Demonstrate the ability to explain procedures to technical and non-technical audiences in a concise and clear manner
• Good knowledge of CITRIX experience/skills (XEN, virutalisation) and Linux/aix is required
• CCNA (CCNP is a plus but not required)
• Good Global Microsoft skills
• Scripting skills is a plus (python, perl, php …)
• Able to work in a support team , with incident and change management focus
• French and English is mandatory
• 2-3 years’ experience
• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
• 2+ years IT work experience preferred in a corporate support environment
• Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
• Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
• Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
• Knowledge of Windows mobile client devices, and Apple iOS products a plus
• Knowledge of security and antivirus software
• Windows Scripting Host (WSH), PERL, VBS or other scripting languages a plus
• Ability to perform general computer hardware maintenance (CD-ROM replacement, CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
• Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
• Ability to work both independently and within a team environment
• Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
• Analyze consistent or repetitve issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
• Document supported systems and application procedures and processes
• Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
• 2+ years of Linux/Unix experience
• High technical aptitude with excellent written and oral communications skills
• Experience deep diving technical issues, both hardware and software
• Ability to find automation opportunities
• Experience working in a mission critical, operations support environment
• Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
• Ability to develop & update team facing and customer facing documentation in a clear & concise manner
• Passion for process improvement and customer service
• Excellent troubleshooting experience
• An understanding in scripting (Python/Perl/Ruby or equivalent)
• An understanding of database technologies
• An understanding of version control (Git/SVN or equivalent)
• An understanding of performance tuning
• 3-5 years of Application Support experience in a retail/corporate environment in a 3rd-level support capacity
• Nagios/Splunk (network monitoring to proactively identify and resolve problems)
• SQL (querying, table joins)
• 5+ years supporting applications in a retail or corporate environment in a 3rd-level application support capacity
• Experience supporting integrated systems and devices with disparate back ends and vendors using services / data feeds
• Bias for getting things done, overcoming obstacles, taking ownership of difficult problems, conducting critical but constructive discussion, keeping a positive attitude
• Independent worker with excellent time management skills
• Logical thinker/problem solver who is self-motivated and a strong contributor within a team
• Ability to communicate effectively and troubleshoot issues across multiple departments and work closely with external vendors and internal business partners to manage applications through various test and production environments
• Customer-focused; analytical; thorough; and have excellent skills in troubleshooting and in problem-solving, and in oral and written communications, with the ability to prepare accurate and detailed documentation
• Experienced in creating dashboard and summary reports in Excel or other reporting tools - required
• Strong experience performing root-cause analysis - required
• Desired skills - strong working knowledge of
• BS degree in Computer Science and 2+ years of industry experience developing large scale distributed software systems
• Solid proficiency with an OO language (Java or C++) and design patterns
• Strong knowledge of data structures, algorithms
• Knowledge in SQL, XML, and Web services are a plus
• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Learn new technologies quickly to solve problems
• Creating and building elegant solutions for complex problems
• BS in Computer Science or equivalent combination of technical education and experience
• Excellent written and verbal communication skills, with a track record of working effectively with Development Engineers, Engineering Managers, peers and other functions
• Highly motivated to solve problems efficiently
• Ability to build and maintain strong working relationships with peers, managers and partner teams
• Experience in Linux is a plus
• Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
• Deploy new or scale existing systems and software using automated build and deployment tools
• 1+ years of experience in operating systems administration or software development
• 1+ year experience with support procedures and methodologies for production computing environments
• Systems Administration in a Linux/Unix environment
• Able to prioritize and perform in complex, fast-paced situations
• A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
• Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
• Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
• 2+ years supporting Microsoft Active Directory in an Enterprise Environment
• 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
• 1+ years Administrating Linux-based systems
• Strong leadership skills and a successful track record of driving issues to resolution
• Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
• Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects
• Experience in any scripting language
• Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
• 3 Yrs to 6 years experience
• Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable
• Familiarity with programming languages Java or C++ or C
• Experience working on distributed applications/enterprise applications is plus
• Provide direct technical assistance to customers via phone and email
• Create internal/external content for SuccessFactors knowledge base
• Develop strong working relationships with cross-functional teams within SuccessFactors /SAP
• Must be available for weekend or evening support as required
• Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
• It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
• 3-5 Years working with a web-based software solution (SuccessFactors Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 3-5 years of experience in Support, Software Development, IT, or Quality Assurance
• Recent graduate in Computer Engineering (other Technology or Scientific degrees with understanding of programming languages might be also considered)
• Web programming skills (HTML5, JavaScript…)
• Fluent in English (oral and writing), German is desirable
• Customer service oriented person
• Analytic thinking, problem solving and communication skills
• Working experience is not required
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
• Understand key elements of the customer’s environment
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
• Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
• Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
• Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
• Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
• Assist in knowledge transfer between customer and internal teams
• Effectively manage time, workload and shifting priorities
• Provide occasional off-hours support with key projects and go-lives
• Communicate effectively with customers both verbally and in writing
• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
• Meet customer expectations by anticipating and helping in the resolution of their issues
• Monitor customer interaction workspaces for customer feedback and opportunities for response
• Review, document and track customer top issues
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
• Monitor quality of work and identify opportunities for continual improvement
• Up to 30% travel on-site presence
• Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
• Excellent communication & presentation (soft) skills
• Excellent German and English language skills, written and verbal are required. Additional languages are an advantage
• Ability to lead requirements-gathering sessions
• Ability to learn and assimilate information quickly
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
• Project Management experience is an advantage
• An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
• Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
• Knowledge of SAP Success Factors is an advantage
• Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
• Enthusiast, strong work ethic and a positive attitude
• Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
• 2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
• Experience and/or acumen of the following technologies and solutions
• Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
• Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
• Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
• Experience in working in global / virtual teams is an advantage
• Experience in transferring knowledge to others (coaching & mentoring)
• Analyze the incident, research solutions and provide solid answers easily understood by customers
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Liaising with product management to identify and report bugs
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
• 3+ years of relevant related experience essential
• Fluency in English essential and 2nd European language preferred
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Preferred (but not explicitly required)
• Support the sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support
• Troubleshoot and resolve application issues related to IT users and services
• Develop workarounds to existing product lines when applicable
• Document processes and procedures as developed and/or required
• Update and maintain project issues list, prioritize issues
• Stay up to date with new products and features that are released
• Provide Material for technical documentation
• Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
• Comfortable with installing, configuring and testing software packages in a MS Windows environment
• Application configuration and monitoring
• Knowledge of Postgres and/or Cassandra Database and Schema Management
• High Level Understanding of IP Networking
• Works directly with customers
• Participate in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Participates in Beta programs
• Serves as Situation Manager on highly sensitive proactive and reactive
• Support the workstations and diagnostic utilities used to process Servers, PC’s, Laptop, Routers, Switches, etc. throughout the Config Center
• Support production technicians with troubleshooting as well as technical education when appropriate
• Process first-pass advanced technical production orders known as ‘prototypes’ or ’first article builds&#8217
• Design custom asset tags using various labeling applications and databases
• Research and resolve technical and other compatibility issues associated with hardware and software
• Document work instructions and other documentation to support the integration process
• Develop and support processes designed to streamline the configuration of technology products
• Utilize 3rd party imaging clients/programs to Image hard drives, servers, PCs, Laptops, thin clients, handheld/mobile devices, etc
• Support Microsoft WIM images, PXE, WinPE and Microsoft SCCM or MDT technologies
• Train associates on integration procedures when necessary
• Promote safety by identifying and promoting potential safety risks and providing recognition
• Participate in regular housekeeping initiatives and daily cleaning maintenance
• Answer questions from customers and prospective customers about the features and capabilities of our capabilities
• 1) Entry level or 1+ years experience working as a web developer with Java and front end technologies (HTML, CSS, JavaScript, JQuery). If they do not have all of these or have experience with a different language, they need to be eager to learn and demonstrate the ability to pick things up quickly. They do not mind grooming someone into the role
• 2) Must have Customer service mentality. They will be resolving issues and dealing with customers on a daily basis so their communication and customer service skills are very important. The hiring manager looks for candidates that may have done tutoring or community service on their resume
• 3) Cultural Fit. They need to be able to work in an open plan office where they are collaborating and constantly bouncing ideas of the team. They also need to be resourceful and know who to go to in order to solve problems
• Solve technical questions from clients via support ticketing system
• Build and release custom functionality to solve client issues
• Travel occasionally to client locations to provide services on-site
• Work in an international environment
• Analyze and Troubleshoot reported issues/errors
• Be Additional Owner on and Learn from other Senior Support Engineers HIGH and CRITICAL cases & conference calls
• Engage in technical and tactical discussions with Senior & Principal Support Engineers about how to approach technical problems
• Monitor the queue for your product and handle triage of new cases and maintain adherence to our SLAs
• Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems
• Contribute to, and challenge, management initiatives
• Actively contribute knowledge objects
• Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• Basis Administration Skills
• Upgrade and installation of solution manager is additional advantage
• Maintaining profile parameters & license installation
• Basic knowledge of UNIX and Sybase
• Client copy exposure
• Scheduling and Monitor Background jobs
• 3+ years work experience running and supporting complex IT production systems is required
• Min. 2 years hands-on Solution Manager experience
• ABAP/Basis Skillset is plus
• Experience in System Administration / Support
• Administration skills in the SAP Basis area
• HANA Admin &Troubleshooting skills are a plus
• Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems or equivalent
• Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferred
• Experience in Troubleshooting and training deliveries
• Good communication project management skills and exposure to quality process frameworks
• Experience in communication with customers and managing expectations
• Proactive in learning and highly self-motivated
• Good team player and ability to lead a team (distributed) on projects
• Knowledge of enterprise-level applications and understanding of Global Delivery model
• Flexibility to travel is a must
• Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
• Key Responsibilities: 1. Incident Solving 2. Additional Tasks
• Basic understanding IT
• Basic understanding of core business processes (hereunder HR processes)
• Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
• ABAP development skills
• Basic understanding of SAP HANA technology
• Basic knowledge of OS and DB Administration
• Exceptional Communication Skills
• Min. 2 years hands-on Solution Manager Implementation experience
• 40 % - 60 %
• High written and oral communication skills in English
• Strong interpersonal communication skills
• Experienced with Unix/Linux platforms
• Experienced with Enterprise solutions / products
• Experienced with one of the following Databases – Oracle, Postgres, Sybase MSSQL
• 1-2 years of experience with customer support organizations - advantage
• Experienced with Customer issues lifecycle tools - advantage
• Experienced with support debugging tools and logs reading – Advantage
• Experienced with Win platform – Advantage
• MaxAttention,
• Active Embedded,
• Enterprise Support
• For Application Process Design and Implementation
• Define customer process model and execute discovery workshop
• Implement, test, train applications and processes
• Optimize business processes
• For Integration and Development (including Validation)
• Take care of the integration topics like user integration, system integration and process integration
• Ensure data consistency, performance and exception management
• For Architecture and Infrastructure
• Define technical architecture, landscape and underlying infrastructure
• Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
• For General Basis Support
• Application Lifecycle Management
• Setup the project and production landscape
• For Data Migration
• For RunSAP Like a Factory / Transition to Operations
• Define the customer target operational model
• Design and implement application lifecycle management
• Integrate new business solutions or technical components into operation
• Setup or optimize operation control center
• For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects,
• Participates in internal projects driven by internal requirements
• Trains and coaches other CoE Engineers
• Industry and business processes
• Programming skills for ABAP, Java, C++
• Upgrade downtime minimization
• Performs and leads overall analysis of situation at key accounts
• Identifies top issues in key account engagements
• Leads analysis of system landscape and technical issues
• Leads analysis of core business processes for all applications
• Leads analysis of system and application operation
• Delivery functional or technical tasks in MaxAttention projects
• Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks
• Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical
• Delivers Expert Guided Implementation
• Actively provides customer feedback to development based on delivery
• Analysis of functional gaps in ICC and developments to close gaps
• Implements specific best practice operations scenarios
• Develops trainings, specifications and documentation
• Ensures that services and documentation are available and up-to-date for the respective area of expertise
• Takes over development tasks in projects or service development
• Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
• Functional responsibility for specialist technical area
• Drives knowledge transfer within specialist focus area
• Engagement Support
• Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery ( for MaxAttention and Active Embedded customers)
• Contributes to the achievement of our COE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
• Develops trainings, specifications and documentation; ensuring that the documentation is up-to-date for the respective area of expertise
• Executes customer development in context of ICC
• Understand and develop assigned request from project
• Responsibility for implementation according SAP product & support standards
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center
• A minimum of 1 years of technical support experience is required
• The ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, Perl, Java, or Ruby
• Deep knowledge of the Linux operating system
• Understanding of Identity Systems such as LDAP, Active Directory
• Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies. Must be a self-starter and motivated
• Participate in all phases of the development of a large distributed system: providing hardware, manageability, operability and performance perspectives
• Develop system management scripts/tools to automate operational tasks
• Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
• Troubleshoot, perform various system maintenance tasks (your hands get dirty here) and participate in on-call rotation
• 4+ years experience building scripts, tooling, and automation for large-scale computing environments
• Experience with and strong working knowledge of Linux and associated Linux tools/languages
• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Ensure timely, high quality communication
• Document service into the provided CRM tool. All documentation to be done in English language
• Deep technical knowledge in SQL Server 2008 or newer version
• Solid knowledge in T-SQL language
• Experience in capacity planning and sizing SQL Server environments
• Experience in high availability configurations with Failover Clustering
• Advanced troubleshooting techniques
• Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
• Monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
• Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
• Escalates issues for resolution, to avoid reoccurrence or close problem
• Knowledge of Storeline POS Solution
• Experience in supporting major retail customers
• Excellent technical understanding of SQL
• Excellent technical understanding of VM Environments and tools
• Experience with Windows / Linux OS
• Skills for scripting in Kix, Java, C+ etc
• Ability to read and understand code across multiple platforms
• Degree in IT or related discipline
• BA/BS in engineering or related fields or 3+ years of relevant work experience
• Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
• Experience in one of the following: Systems Administration, Networking, or Telephony Systems
• Working knowledge of Amazon Web Services
• A strong desire to learn new technologies
• Expert knowledge in one of the following:Systems Administration, Networking, or Telephony Systems
• Experience in one of the following:Systems Administration, Networking, or Telephony Systems
• Respond to and resolve inquiries forwarded to the Brand Protection and Gating team by tier 1 & 2 Seller Support associates and other internal Amazon stakeholders
• Drive the creation of standard operating procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our distributed services
• Take on medium-sized coding tasks to build tools that help diagnose system issues and automate their resolution
• Implement gating changes in cooperation with the development team
• B.S. in Computer Science or a related field (Engineering, Mathematics, etc.)
• Strong knowledge of at least one interpreted/scripting language (e.g., PHP, Ruby, Python, Perl, Shell) and good knowledge of at least one compiled object-oriented language (e.g., Java, C#, C++)
• Strong knowledge of the Linux operating system
• Excellent English language written and verbal communication skills
• Experience working with web services
• Experience in technical customer support
• Experience working in a fast-moving team environment and ability to juggle many tasks and projects
• 1+ years experience in a product development environment
• Knowledge of microcontroller-based firmware design and development
• Debugging and troubleshooting ability
• Experience writing firmware under an embedded OS or real time scheduler
• Experience working with device driver and associated hardware such as timers, DMA, A/D converter, comparator, UART, I2C, SPI, or LCD
• Solid background in CS and be knowledgeable about basic EE
• Bachelor degree in Computer Science or Engineering, advanced degree preferred
• Signal processing programming with MATLAB
• Knowledge of sensors
• Worked in R&D environment regulated by FDA, CE and FCC bodies and familiar with process and safety standards required for medical device development (ISO 13485, IEC 60601) or equivalent
• MINIMUM 3 years software development experience
• Bachelor's Degree and/or Master's degree in Computer Science
• Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
• Experience with large scale security, enterprise and web preferred
• Working knowledge of major security protocols (e.g. ssh, Kerberos, TLS, etc.)
• Familiarity with cloud computing concepts and experience working in AWS
• Track, coordinate and solve the java application platform tool chain related 3rd level support cases
• Understand in depth complex technical issues, suggest workarounds and engage with the developers
• Create and maintain internal documentation such as knowledge base, user guides, etc
• Proactively share findings, bugs and ideas to improve and optimize the tool suite with team members
• Collaboration and communication with internal providers and offshore partners
• BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position OR relevant technical Master’s Degree and 2 years relevant industry experience; prior development experience is preferred
• 1 year of programming and/or support experience with Java based enterprise software product
• 1 years Unix and Windows administration and debugging experience
• Proficient in the following area
• Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development
• Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base
• Bachelor's Degree in Computer Engineering or 1+ years relevant experience
• Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
• IT Security and data encryption fundamentals
• Experience with scripting languages (Python/Perl/Ruby or equivalent)
• Understanding of database technologies
• Understanding of version control (GIT/SVN or equivalent)
• Comfortability with medium to large, complex project scopes and ambiguous details within work environment
• Network certification (JNCIA, CCNA or higher) or equivalent networking experience
• Resolve inquiries forwarded to our team by tier 1 & 2 seller support associates and other Amazon-internal stakeholders
• Drive the creation of Standard Operation Procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our large distributed services
• B.S. in Computer Science or a related field (Engineering, Math, etc.)
• Primary party responsible for ticket-based, operational activities related to Active Directory and Microsoft Exchange
• Will have direct responsibility for the completion of operational obligations and project goals such as (not exhaustive)
• Active Directory objects maintenance
• Exchange object maintenance
• File/Shared Workgroup creation, maintenance, permission-ing and quota management
• Utilizing S3/Identity Management web tools for account maintenance
• End User operational support via email and phone contact
• Incident and Problem management, including RCAs
• Documentation review and maintenance
• Monitoring / Reporting / Audit responsibilities
• Interaction with the client or cross-functional infrastructure teams as required
• Disaster Recovery testing support
• Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed systems related to directory services
• Experience in a user-focused operational-support environment
• Minimum 1 year experience in an Windows Active Directory operational work environment
• Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field (or comparable work experience) is desired
• Available for overtime
• Available for on-call and holiday coverage support (rotational)
• Location Webster, NY
• Are a strong, confident, and exacting writer
• Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
• Can work a variety of different shifts based on customer commitments
• Participate in an "on call" rotation
• Have a technical degree or equivalent experience
• Emerging Puppet technologies such as HA, VRX, and more
• Fluency in other European language is a plus
• 2 years plus of distributed system management experience
• Experience with massive-scale distributed systems
• Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
• 1 year plus of development of systems management and administration automation in Perl, Python, Ruby, or Java
• Responsible for designing solutions to vehicle issues and gaining customer / regulatory approval for changes in train design
• Lead in the development of documented engineering procedures, practices and policies
• Assist in optimising the Company’s maintenance regime and in the development of best European / World Class maintenance practice in support of current and future contracts
• Assist maintenance with in-depth faults, passing on fault finding skills and the use of schematics on rolling stock assets
• Assist in the co-ordination of continuous improvement programmes to improve fleet reliability and ensure contractual requirements are achieved and exceeded
• Responsible for liaising with other Hitachi departments in the investigation of maintenance and safety defects and ensuring compliance with UK legislative requirements
• To liaise with Procurement / Maintenance Team members during the assessment and approval of new/changed material and suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed
• Work closely with the Performance Engineer to identify and address the root cause of defects and to ascertain the extent of problems arising
• To confirm that rolling stock assets comply with operational specifications by the use of engineering processes and techniques
• To modify or manufacture rolling stock components by material or processes
• Liaison with Hitachi and external personnel as required to complete the duties of the post
• Join the rostered list of On Call Support Engineers; this will be a permanent responsibility for the duration of the appointment as Support Engineer
• Develop professionally and support good working relationships
• Learn new skills in accordance with Hitachi’s business demands as required
• Assist as required by instruction of the Engineering Manager
• HND in an engineering discipline or equivalent qualified engineer
• Previous experience in product improvement and reliability engineering on UK rolling stock
• Membership of a recognised accredited engineering body
• Provide advanced technical support via telephone, email and customer site visits to external and internal customers
• Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues
• Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures
• Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within newsletters, public/private knowledge base systems, product manuals, etc
• Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems
• Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Facilitate customer conference calls and manage the resolution of critical customer account issues
• Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams
• Mentor technical and field services personnel, customer IT technical staff when needed
• Availability for 24x7x365 staffing assignments, on-call pager rotation and travel (minimal) as required
• Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)
• MS Windows client-server proficient
• Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components
• Experience with PowerScribe, RadWhere, and/or PowerScribe 360 products is highly desired and these candidates will be given preferential consideration
• 5 to 10 years of experience in Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management
• 5+ years of experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc..
• 5+ years of experience in Unix troubleshooting in order to identify hardware or system failures
• 3 to 5 years of experience in working with SQL and databases, including application program interfaces
• Flexible hours to support a 24x7x365 operation
• Demonstrable grasp of security best practices in server configuration, tool development, and access controls
• RDBMS installation, system performance evaluation and troubleshooting
• Relentless passion for frugality and out-of-the-box engineering
• Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging
• Read and understand complex application code and make code fixes to resolve support issues
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
• Demonstrated experience delivering direct user support in a high availability environment
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Demonstrated experience with Linux
• Other desired technical skills include Perl, Python, Ruby, Oracle SQL, and familiarity with object-oriented programming
• BS/MS in Computer Science/Engineering or related disciplines
• 4 to 6 years of experience in Application/Product, Production Support
• Able to write complex scripts and automation (using any one of the Shell, Ruby, Perl, Python)
• Proven track record of service improvement and optimization in production
• Exposure in handling customers, program managers for planning and executing operational programs
• Exposure to processes improvement techniques, Operational Excellence is definitely added advantage
• Strong understanding of support processes – handling tickets, monitoring, processes and metrics
• Ability to solve complex problems independently
• Familiarity with Load Balancers, Network Components and Infrastructure components is a value add
• Hands on experience distributed applications/enterprise applications is plus
• Hands on experience in Cloud technology is plus
• Expert in using scripting and programming language for automatons
• Experience in design and development of software is a value add
• You strive to improve the customer experience by resolving issues completely and in a timely fashion
• You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively
• You have a strong aptitude for trouble shooting and problem solving
• You maintain SLA’s through the implementation of proactive issue detection and reporting
• You write and review accurate and complete support procedures, system documentation, and issue tracking entries
• Able to prioritize in complex, fast-paced environment
• Engage with customer on phone to assess the business impact of an issue
• Analyze configurations, application and system log files to determine the cause of issue
• Work closely with peers globally to ensure issue resolution in line with SLAs
• Maintain accountability for an issue until the same is resolved
• Report errors/bugs to Development
• Contribute to Technical Knowledge Database
• Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe
• Participate in weekend support coverage as per roster planned globally
• Be a part of the top-notch experts and deliver towards End-to-End Trou-bleshooting
• Handle escalated customer messages
• De-escalate customer messages independently
• Take on role of technical expert who passes on knowledge via coaching and workshops
• Engineering degree or
• Masters in Science (Physics & Mathematics) or
• Bachelor’s degree in any discipline complemented by equivalent work experience
• Total experience at least 4 to 8 years out of which, 2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning
• Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset
• Strong problem resolution, analysis and documentation skills
• Strong team player; enjoys working with international teams
• Outstanding abiulity to manage & prioritize own workload/tasks
• Excellent communication, collaboration skills
• Ability to work with high sense of urgency and willingness to commit the ad-ditional time and effort on high impact issues
• Experience with online communications
• Working knowledge of CRM and Service Management ticketing systems
• You are interested in understanding, analyzing and resolving technical problems
• You like to work in teams but also can produce high-quality work results on your own (autonomous)
• Your main task would be
• Very good or good degree in Information Technology, Mathematics, Physics or Technical Engineering
• Fluent German and English is a must
• Knowledge of SAP Solution Manager, preferably in the area of RunSAP like a Factory
• Any practical experience in software development and deployment
• You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
• You have very good communication skills
• You enjoy facing and tackling new challenges in different roles on a regular basis
• You are very interested in technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
• You have very good German and English skills (spoken and written)
• You are happy to travel worldwide on a regular basis
• You have some experience with SAP ABAP and JAVA based Netweaver systems
• You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
• You have some experience with SAP HANA
• You have experience with Linux, Unix
• You have proven during your studies that your focus is in very technical IT topics
• You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
• Product specialization – be a product expert in at least one area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
• Take initiatives improving team’s performance and efficiency
• You have Bachelor/Master’s Degree (Technical University degree preferred)
• Ability to work on a night shift
• Software / Application support related experience
• Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Basic to advanced understanding of business processes within one application/technology area
• Basic skills within ABAP/.net/Silverlight/XML
• Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
• Experienced dealing with IT and standard software (MS Office, etc.)
• Experience with Operating Systems and internet browsers
• SAP'S DIVERSITY COMMITMENT
• Solid experience in Java, C++, or C# (expert in at least one)
• 2+ years industry experience in developing and launching production grade software
• Solid UNIX or Linux experience
• Great understanding of database theory and solid experience in at least one relational of non-relational DBMS
• Attention to detail coupled with ability to think abstractly
• A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 2+ years’ experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Knowledge on distributed applications/enterprise applications is
• Monitor the health of production and test systems 24x7
• Atleast 2 years experience in hands-on production administration of large system environment
• Experience in following, and improving upon, established procedures within a mission critical environment
• Experienced in writing scripts
• Knowledgeable in using and navigating within a Linux environment
• Ability to do high level debugging and problem analysis by examining logs and running unix commands
• Experience with open source products
• Knowledgeable in how Domain name Service (DNS) works
• Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
• Experience with configuration management systems (Ansible / Chef)
• Experience using Splunk and or ELK
• BS/MS or equivalent in computer science or electrical engineering
• Provide 2nd Level Support
• Monitor Service Request System (SRS) incident management queue
• Incident investigation and diagnosis (including resolution where possible)
• Adhere to Retalix Policies and Methodologies and those of the customer (if working on site)
• Use Best Practice
• In depth understanding of the Retalix IT systems, environment and development paths as well as those of our clients
• Understand the customer’s business
• Complete other related tasks as required by key stakeholders
• Understanding technical specifications
• Analysis of business requirements
• Testing: Developing test plans, Writing test scripts and System testing to ensure that delivered software is reliable and satisfies the business requirements
• Operational tickets
• Working on day to day operational events
• Deploying and improving processes around new regions
• Working tickets - route cause
• 2 years of experience
• Dev Ops Engineers
• The desire and ability to work in a fast paced, collaborative environment is essential. Experience in working with Linux/Unix environments
• Basic Ethernet and IP networking knowledge
• Has experience with Chef/Puppet
• Python, Ruby, Bash scripting
• Deal with Ambiguity
• Be part of the team that shapes the automation future in Networking
• Use existing tools and frameworks to resolve operational tickets
• Participate in an on call rotation with your team
• Setup up existing stacks for new regions and provide feedback to software engineers on the process to ensure it becomes hands free
• Improve our process by identifying issues and patterns and contributing to new standard operating procedures
• Be mentored by senior systems engineers, including involvement in the formulation of a structured training plan
• Participation in setting the architectural direction of the team through influencing the technical roadmap
• Experience in working with Linux/Unix environments
• The ideal candidate will have experience at depth in Linux internals, software engineering and have been exposed to networking
• Linux experience from provisioning to performance tuning, and a solid grasp on operating system fundamentals
• Bachelor's degree in computer science, computer engineering or related technical discipline or relevant experience
• Excellent written and verbal communication skill
• Excellent leadership skills and teamwork skills
• Manage small scale projects to implement new automated functionality
• Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout
• Demonstrate an ability to maintain systems within a rigorous change control environment
• Work with business units to identify and resolve issues impacting business processes
• Provide 2nd or 3rd level technical assistance to end users as a component of managing escalated helpdesk requests
• Must have a strong understanding of IT Support as a business function (SLA’s, ITIL practices, etc.)
• Perform system administration on multiple applications
• Troubleshoot system outages and other issues impacting production
• Provide documentation around the preparation, deployment, procedures, and design of IT system environments
• Maintain solutions in conjunction with business unit owners and cross-functional project teams
• Provide system verification with regards to acceptable performance and accessibility of newly deployed IT solutions from remote locations
• Work with vendors to identify and resolve problems
• Work with partners to troubleshoot access issues or other problems
• Technical writing and verbal skills are required
• Candidate must be a strong team player recognizing personal improvement and awards are best achieved by making those around you successful
• Work schedule will include ‘out of normal’ work hours for IT support & monthly maintenance
• Experience supporting Enterprise-level and Scientific applications in a corporate environment
• Exposure to validated environments, change management, and ability to comply to such regulatory agency requirements
• Experience with Windows Server and desktop operating systems
• Project management or project team experience
• Experience supporting applications and systems used in a Laboratory setting is a plus
• Basic understanding of Identity Access Management and security
• Basic understanding of database platforms (SQL and Oracle) and n-tiered application architecture
• Basic understanding of VMware virtualization platform
• Basic understanding of IT systems development life-cycle (SDLC)
• Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions
• Some OO application development experience with Java or C++
• Experience with SQL scripts
• B.S. degree in Computer Science, MIS, CIS, or a related field
• Experience in building/supporting large scale distributed systems
• A strong understanding of web technologies
• A strong understanding of UNIX/Linux operating systems
• Solid networking knowledge
• Ability to communicate across technical and non-technical audiences
• Act as the final point of escalation and resolution for technical support
• Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
• Provide support via telephone, written correspondence, and electronic media
• May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers
• May research technical documents and feature lists
• Highly motivated with a mature and positive attitude
• A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies
• A drive and desire to learn and grow yourself and others through proactive knowledge sharing
• Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
• Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
• An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
• Outstanding problem-solving, troubleshooting and application debugging capabilities
• Ability and willingness to quickly ramp up on multiple technology areas as needed
• Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
• Cloud Technologies: Visual Studio Team Services, Microsoft Azure, Amazon web services, iCloud
• Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
• Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
• Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies
• Deep understanding of application lifecycle and agile development principals
• BS in Computer Science, or related degree, or 3-4 years of equivalent experience
• Provide desktop support for newsroom computer systems, software and hardware: in an on-air fast paced environment
• Install and troubleshoot Avaya IP phones and Polycom Video Conference systems
• Set up workstations and help with account management
• Resolve technical problems users may have with LAN, WLAN, and other systems
• Experience working in Creative Industries including Digital environments
• Understanding of and the ability to troubleshoot the Windows Operating System
• Experience working in primarily Mac OS X and other Apple products and software
• Knowledge of Ghost and JAMF software deployment tools
• Experience with VOIP and IPTV systems
• 3+ years of experience in support or development of distributed systems
• Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
• Track record of troubleshooting, simplifying, operational excellence and a focus on automation
• Experience in one of the following languages, or something similar: Java, C#, C++, Perl, Python, PowerShell, BASH, Shell or SQL
• Bachelor's Degree in Computer Science, Math or related experience
• 5+ years of experience in support or development of distributed systems
• Experience with Unix or Linux environments
• 2+ years of scripting or programming experience from scratch
• Understanding of CS fundamentals including: data structures, algorithms
• Experience in technical support working with Java/J2EE or similar applications
• Deep understanding of operating systems (Linux, OS X, and/or Windows)
• Familiarity with databases and relevant languages (e.g., SQL)
• Strong foundation of basic network functions, standards, and protocols
• To represent Microsoft with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies
• To demonstrate customer engagement skills, managing customer needs directly
• To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management
• To thrive in a fast-paced, dynamic environment
• To be flexible with your schedule as hours will be based on business needs
• To be able to multi-task and yet deliver results consistently
• To be a Self-starter with a strong bias for action
• To be able to articulate potentially complex technical problems in a simple way
• To provide constructive feedback and new ideas that will potentially add to team’s success
• To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot
• To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• To constantly be available for case assignment and initial response as per Microsoft support case management standards
• 3+ years of level3 support experience in Exchange Server (2010, 2013, 2016) in addition to other Microsoft products (Outlook, TMG, IIS) and networking operating systems (Windows 2008, Windows2012, Active Directory objects), DNS, email flow
• 1+ year of experience for collecting, reading and analyzing network traces and product logfiles
• 1+ year experience applying a logical and methodical approach for problem solving
• Experience supporting Exchange in O365 hybrid deployments
• Experience deploying and supporting system integrations to Microsoft products
• 1/3 of their day will be engaged with customers. 1/3 spent on customer issues while they are working. The rest of the time spent on learning new technologies. The team has resources available for these contractors to learn from
• 3 Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
• Hadoop experience – not super specific on which version as this isn’t the primary focus skill on this role. Familiarization a plus. Will be adding this experience within training for the role
• Bachelor's degree or equivalent experience in CS or related technical field
• 2+ years experience in similar role
• Strong SQL skills
• Strong Unix / Linux shell scripting skills
• Excellent requirements gathering skills - working with business owners
• Experience with Linux operating systems
• Demonstrated proficiency in Linux, hand on and related debugging
• 2 years support engineering or system admin experience on Linux or Unix systems
• Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
• Deep understanding of scalable computing systems
• If you are interested in scheduling a time to discuss the AI2 program in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/ai2discoverycall or e-mail her directly at [email protected] with any questions.**
• Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
• Communicate effectively and concisely; providing timely responses that meet service level expectations
• Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
• Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
• Use JIRA ticketing system to log, monitor and work through the open cases during business hours
• Contribute to development work and automation to reduce friction and eliminate customer contact
• 24x7 support – potentially working at least 1 weekend day or alternate shift
• 2 years of Experience in a customer facing or customer support role
• Experience with R or S Plus Programming languages
• Experience with popular Hadoop distributions including Cloudera, Hortonworks and MapR
• BS degree in Computer science, statistics, mathematics, or a related field with 2 years of relevant analytics experience B.S. degree in C.S. or E.E. or equivalent preferred
• Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
• Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included
• One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
• Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
• Technical proficiency in and learning attitude toward SharePoint Server technologies (online and on premise)
• Customer service skills, team work, problem-solving skills, capacity to deal with difficult customers and ability to thrive in ambiguity
• Proven ability to work virtually
• Communication Skills – Spoken and written English and Spanish (including technical writing) *Trilingual candidates – fluency in Spanish, Brazilian Portuguese and English are highly desirable
• Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking why? and how can we make it better?
• 2+ years’ experience in system development, network operations, software support or I.T. consulting
• 2+ years industry experience with Microsoft products like: System Center Configuration Manager and MDM solutions like Intune or Airwatch or MobileIron
• 2+ years industry experience with Microsoft products Strong knowledge of Microsoft Windows operating systems both current and legacy
• 2+ years industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
• 2+ years of strong technical troubleshooting experience
• Working knowledge of System Center Configuration Manager highly desired
• Working knowledge of Intune, Airwatch, MobileIron, mobile device management, mobile application management
• Working knowledge of Cloud Identity (Azure Active Directory, ADFS)
• Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS
• Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server
• Computer Science/Engineering or Electrical/Electronic Engineering
• 3+ Years of relevant IT/Support Experience
• Incident / problem management
• Escalation management
• You must be fluent in English (French is a plus)
• We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
• You must have a Degree in Information Technology or a related field
• We are looking for someone with at least 5 years of experience in IT support , preferably within telco industry and at least 2 years in an autonomous level
• Advanced technical knowledge in Microsoft cloud products
• Solid knowledge of Sharepoint and cloud architecture
• 1+ Experience with cloud BI products
• 3+ Customer support experience
• Root-cause complex problems covering a range of AWS services
• Work directly with customers
• Work alongside the engineering team to quickly provide customers with solutions
• Create tooling to help us and customers debug issues
• Develop best practices, documentation and sample templates to be used by some of our largest game developer customers
• Have fun working on ground breaking technology with people just as passionate about their work as you!
• 5+ years experience in technical support, system engineering or software engineering
• Passion for games
• Experience helping game developers ship and scale their multiplayer backend services
• Provide technical support for all Klarnas’ employees, onsite and remotely
• Receive, install and provision desktop/laptop computers and cell phones
• Maintain office equipment such as printers, projectors and TV:s
• Install, provision and package new software and operating system images
• Manage Klarnas’ Active Directory, file server, print server and other systems close to the clients
• Keep inventory of hardware and accessories
• Create, remove and manage user accounts for all Klarnas’ employees and consultants
• Manage cloud services such as Google Apps, Lucidchart and Smartsheet
• Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion
• Document service into the provided CRM tool
• All documentation to be done in English language
• Power BI experience
• Manage incidents, requests and enhancements in the ticketing system utilizing problem solving skills to define corrective action and follow-through to resolution
• Respond to and log operational alerts and notifications received from the system
• Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
• Problem determination, workaround resolution, root cause analysis and major incident management as it relates to
• Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required with little advance notice
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact
• Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
• Experience with MySQL and\or PostgreSQL
• Knowledge of Service oriented architecture
• Experience with Windows and Linux
• Knowledge and experience with the Open Source ecosystem
• Experience in Microsoft Azure, cloud technologies, Azure SQL Database or Microsoft SQL Server is a plus
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Conviction and courage to drive decisions and defend positions as appropriate
• BA/BS degree
• 3-5 years in technical support and customer service desired
• You will provide production support to business users and ensure support SLAs are consistently met
• You will participate in software system testing and assist with validation procedures and documentation
• You will assist in discovery sessions and testing with key stakeholders to gather use cases for maintenance items and enhancements
• You will learn to help with maintenance related activities such as writing scripts and minor bug fixes
• 2+ Years of providing technical support on web-based systems
• 2+ Years of relational database experience
• You are detail-oriented, with excellent analytical, technical and problem solving skills
• 4-7 years relevant experience in Product/Application Support L2 level
• Effective communication & leadership skills
• Platforms- Windows 2000/3/8 servers, Linux
• Extensive experience working on technologies such as IIS, Apache, Jboss, Tomcat
• Knowledge of tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef would be an added advantage
• Working knowledge of web services and experience in supporting such type of high availability products
• Good understanding of Virtualization, Cloud Computing
• Experience with Amazon Web Services and Microsoft Azure
• Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, Opnet, SumoLogic
• Knowledge of writing scripts, any scripting language would be preferred
• Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
• Consult and collaborate with your immediate peers or colleagues around the world
• Collaborate with management and engineering to resolve service issues
• Prioritize your work to accomplish the most important and urgent requests first
• Technical proficiency in and learning attitude toward Microsoft technologies
• Windows 2008 R2 File Server and Windows 7 Clients
• Windows 2012 Server and Windows 8/8.1/10 Clients
• Degree in Computer Science, or equivalent in work experience. 3 to 5 years of prior product/customer support experience
• Language Skills - Proficiency in the English language, written and spoken
• Outstanding customer service skills and a customer obsessed attitude
• Acquisition of new PC/laptop hardware
• Intel and Macintosh-based installation, configuration, and maintenance
• All other hardware/software installation, configuration, and maintenance
• End user moves
• System upgrades and troubleshooting
• Printer and print server setup and support
• Phone/pager support
• Light PBX/phone system support
• High school or equivalent
• 2+ years of College or Trade School
• 3+ years experience supporting PC users in a Microsoft environment
• Excellent proficiency with Microsoft Operating Systems
• Proficiency in supporting Macintosh (G4/G4/Powerbook), Windows 2000, 2003, XP,
• MS Office, Project, Visio, Antivirus software and Backup software
• A+ or equivalent HP/Compaq/IBM certification
• Excellent verbal and written communications skills, including the ability to work with employees at all levels, including executive management
• AD Experience
• Familiarity with network devices and architecture
• Understanding of user access, authentication, and authorization
• Windows Server OS installation and deployment
• Windows Remote Desktop
• Desire to learn the security methodology as it applies to Identity and Access Management (IAM)
• Working with project managers to organize client and internal kick-off meetings
• Taking detailed notes during meetings and identifying analyzing and mitigating project risks
• Deployment and Maintenance of CyberArk Modules that include
• Strong LDAP experience (understanding and configuration)
• AD Experience (understanding and configuration)
• Understanding use, configuration and best practices of user access, authentication, and authorization
• Understanding how to use remote access systems such as Windows Remote Desktop
• Understanding command line, and configuration of Unix/Linux operating systems
• Familiarity with diagnostic tools and analyzing data, log interpretation, and packet analysis
• Comfortable presenting to upper management and C-level clients
• Strong situation and escalation management skills
• Desire to learn and understand any compliances necessary (Ex: HIPAA, PIA, PTA) – Currently understanding or knowing these is considered a plus
• Pre-existing US Govt. security clearance is a plus
• Work on operations and maintenance-driven coding projects
• Build systems to audit and measure reliability of services
• Bachelor's degree in a hard science or Information Systems
• Solid understanding of the UNIX/Linux operating system
• Demonstrated software development/technical operations experience
• Experience in a Unix/Linux platform
• A high degree of organization and very detail-oriented
• Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
• Engage with other Engineering teams (Infrastructure, Development, DevOps, Performance/Quality, and Marketing) to review and refine architecture, standards and processes to increase efficiencies within the SaaS Operations support function
• Organize and conduct new releases of applications into various system environments in accordance with Quality Assurance policies and procedures
• Respond to incidents and inquiries; including investigation, escalation, Root Cause Analysis and remediation
• Adhere to change management processes and procedures inclusive of creating and modifying technical documentation
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
• Maintain and build business relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
• Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements
• Successful completion of an internship/Co-Op related to engineering or life science
• Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
• 1+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
• 1+ years of successful technical sales or field sales support experience
• Solid mechanical and electrical aptitude and skills
• Manufacturing, lab testing, maintenance and/or electrical experience preferred
• Proficiency in MS Office programs (Word, Excel)
• Independent worker
• Good communication skills both written and oral
• Focus on safety
• Bachelor's / Associate's Degree in Engineer or Life Sciences
• 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
• Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
• 5+ years of successful technical sales / support experience
• Refining and Specialty chemical industry experience
• Maintain and build business/customer relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
• Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities with the direction of the Area Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• New university graduate with a background in Chemical Engineering OR up to 3-5 years’ experience in the pulp and paper industry
• Proven sales track record
• Bachelor’s degree in Engineering or Life Sciences
• 3+ years of successful technical sales or field sales support experience
• Specialty chemical industry experience
• 3+ years of experience working in a paper mill for either a supplier or in mill operations
• Bachelor’s degree in Engineering, Paper Science, or Life Science
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers and cooling towers
• Working knowledge of paper machine operations, wet end chemistry, or pulp mill operations
• 2 years of Windows Operating System and Windows TCP/IP Networking
• General knowledge of Windows Media technologies (Player/Encoder/Server/SDK)
• Working knowledge of common Windows troubleshooting tools and methodology
• Understanding of internet web development using HTML and scripting
• Knowledge of C++, COM, and Windows programming
• Understanding of secure networking, including client and server permissions & tools
• Media authoring and programming with the Windows Media technologies
• Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS)
• Understanding of compression technologies and concepts
• 2+ years’ experience with TCP/IP networks
• TCP and SMB: should have a strong ability to read and analyze network captures
• Through understanding of implementations and troubleshooting of: DNS, DHCP
• Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
• Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA --SiteMinder, Okta, PING etc)
• Office 365 Identity Management
• Cloud Domain Management
• Cloud User Management and configuration
• Able to establish and maintain relationships
• Brilliant planning and time management skills
• Technical understanding of Windows architecture
• 3+ years of experience in the job offered or related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, or related
• Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, Business or Finance or a related field
• Ability to learn new software quickly
• Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
• 2+ years of Object oriented development experience in C# and/or Java, Perl, Ruby and/or JavaScript
• 2 + years experience with SQL/PLSQL, relational data management
• Perform initial troubleshooting and escalate internally and externally as required
• Provide training to new BSOC - Engineers as required
• Ensure communication to BSOC Manager regarding incidents that impact the Partner
• Solid problem solving abilities
• Possess a positive attitude with strong work ethic, integrity and honesty
• Ability to effectively and calmly operate within a complex and changing environment
• Well organized and has the ability to properly manage individual workload
• Should possess a strong work ethic and a desire for a variety of challenges
• Collaborates and works closely with other IT groups and business units to promote effective working relationships and support efforts to maintain data integrity
• May assist Product Engineering and IT Operations staff with routine and basic support issues that relate to software applications and utilities
• Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
• Integrity: We are open, honest, ethical and conscientious
• Passion: A will to win and a relentless drive for excellence
• Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
• Leadership and Influence: Our actions inspire vision and clarity of purpose
• Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
• Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
• Creating Value for Shareholders: Deliver consistent growth and premium returns
• Site Reliability Operations: Deploy, maintain, execute and support procedures for high site reliability operations. Utilize appropriate technologies to facilitate operations monitoring. Administer operations applications such as backups, system monitoring, and logging. Initiate action to ensure problems are addressed promptly and appropriately
• Networks & VOIP: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity
• Research and innovation: Excited in identifying business cases within the company. Produce innovative ideas and use of available/emerging technologies to address business problems with maximum ROI
• Information Security: Work closely and effectively with Information Security team to provide secure network access and vulnerability/patch management
• Policy and compliance: Develop, execute and maintain standard operational procedures (SOPs). Auditing IT operational environment to comply with approved SOPs
• Service Desk & Applications L2 support (when necessary): Work closely and effectively with Service Desk team members to provide end-user PC, Mac and Linux support. Work closely and effectively with Application Development teams to provide support for cloud and on-premise applications
• 1-2 years’ experience with Windows desktop (7, 8, 8.1 or 10) and Windows Server (2008 R2, 2012, 2016)
• Experience supporting enterprise Windows environments
• Experience deploying Windows client and/or server operating systems a plus
• Experience with mobile device management a plus
• Strong customer service, communication, problem-solving and interpersonal skills
• A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
• Knowledge of Linux and networking fundamentals
• Experience with troubleshooting and documenting findings
• Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
• Working knowledge of a compiled language
• Excellent communication skills - written and verbal
• BS/MS in Computer Science/Engineering or related discipline/experience
• 3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
• 3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
• 3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
• Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
• Experience programming applications backed by AWS services
• Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
• Over the Air (OTA) implementation for firmware upgrades
• Driver or Kernel development
• The Escalation Manager (EM) is directly engaged with customers approximately 90%, with an additional 10% for administrative responsibilities
• The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
• The Escalation Manager is the SAP representative for an escalated customer and the position ultimately communicates status and reports to the SAP Board/SAP executive leadership as well as all relevant parties
• The Escalation Manager may be assigned other responsibilities as delegated by AGS Management
• High level of English and a working level of Spanish and
• SAP Solutions- high level knowledge of solutions and business scenarios
• Technology - ability to understand complex technical landscape at a high level
• Superior communication skills - ability to effectively communicate at all levels of SAP, Customer and Partner organizations
• Leadership - proven onsite team lead experience
• Project Management - staffing, cost approval and monitoring
• Project Management – Certification (such as PMI) a plus
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc
• Create internal/external content for Successfactor’s knowledge base
• Develop strong working relationships with cross-functional teams within Successfactors/SAP
• 3-5 Years working with a web-based software solution (Successfactors Solutions preferred)
• 2+ years' experience in system development or network operations or troubleshooting experience or software support or I.T. consulting
• Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing
• Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
• 2+ years industry experience with Microsoft® products like: Windows Server, Microsoft client products
• 2+ year’s industry experience with Microsoft Server products (preferred), Knowledge of other operating systems like Linux/AIX/Solaris
• 2+ year’s industry experience with Microsoft System Center products
• 2+ year’s industry experience with Microsoft System Center Operations Manager with Strong knowledge in this area
• VMWare/Hyper-V experience is a plus
• Exposure to any of these technologies will be helpful but it’s not must – IIS/ WebSphere / WebLogic /Tomcat /MySQL/MSSQL/Oracle SQL/ DB2 / Apache/ JBoss /Resin
• Intermediate understanding of Web Services technologies, specifically REST and ODATA
• Intermediate understanding of PowerShell with advanced knowledge of PowerShell scripting, modules, workflows and desired state configuration desired
• Previous experience as an IT Administrator would be an asset
• Generalist knowledge of a broad range of information technologies would be an asset
• Experience and/or certification in Microsoft Azure would be an asset
• Demonstrates an ability to triage issues with Web Applications developed in J2EE, using Java, Struts, Spring, ReSTful services, Hibernate, Java 5 annotations, and JavaScript AJAX and JQuery
• Demonstrates ability to understand complex database models and recent experience with Microsoft’s SQL Server database and have experience writing/debugging and understanding complex queries and stored procedures
• Understands common web applications frameworks, and technology, and familiar using Object Oriented languages and methodologies, and common design patterns
• Self-driven and able to perform job duties with little supervision. Project Management/Business/People Skills
• Capable of interacting with the project team members, technical resources, functional experts, business systems analysts, and support team members
• Learn the Online Product Approval application and UI so issues can be reproduced
• Test fixes in Development and QA environment before promoting fix to production
• Scheduling database fixes with change requests to DBA team
• Responsible for effectively managing own time according to agreed-to priorities
• Able to escalate high-priority issues when necessary
• Ability to determine when issues are data-related, code related, and suggest the proper fix script or code change. Ability to provide root-cause for all issues
• 7 or more years of Core Java development experience
• 5+ years of JEE programming experience using Spring 3.x or Struts 1.x
• Solid database skills using MS SQL Server/Oracle
• Must be able to understand & support new/existing stored procedures/functions and schemas for enterprise-level applications
• Solid understanding of data structures and the ability to develop complex SQL queries, and understand/analyze current system data relationships
• Experience using NOSQL (mongo) databases
• Some understanding of using front-end technologies including HTML5, CSS3, Ajax, jQuery, and other JavaScript frameworks/libraries
• Experience with ORM solutions like Hibernate
• Bachelors degree in Computer Science, or similar degree
• 8+ years in java web development with at least 3 years of experience providing support for large scale and complex systems Experience in doing development work on large scale enterprise systems
• Comfortable using Windows
• Experience with multi-tiered architectures, including UI design, business rules layer, and data architecture
• Experience with workflow-type systems is a plus
• Proven track record on his/her business acumen
• Candidate must have solid experience with Linux OS
• Candidate must have solid experience troubleshooting code builds, troubleshooting SW deployments, troubleshooting SW testing failures
• Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming
• Two or more years of experience in systems development or network operations or software support or I.T. consulting
• SQL Database concepts and some familiarity with SQL Profiler
• Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
• Understanding of WMI and familiarity with WQL queries
• Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
• Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts
• General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
• Experience with various client features like discovery, installation, inventory and software metering
• Familiar with status messages and various server and client side logs used for troubleshooting
• Understanding of site backup and recovery
• Troubleshoot, diagnose and resolve escalated client issues
• Manage the investigation, reproduction, logging, monitoring and client-facing communication of bug reports from discovery through resolution
• Provide internal and external guidance for custom API and other integrations
• Perform root-cause analysis of issues
• Collaborate with engineering resources to resolve application defects
• Manage customer expectations and maintain high customer satisfaction
• Develop and maintain subject matter expertise in Bronto product functionality, API and e-commerce integrations
• BS in Computer Science (or relevant experience) and at least 1 to 2 years of knowledge/experience
• Excellent analytical and troubleshooting skills specific to software related issues
• Familiarity with e-commerce environments, NetSuite (ERP/SCA), Magento, Demandware, a major plus
• Familiarity with API (SOAP and REST) and/or JSON troubleshooting
• Strong team player and communicator -verbal and written - with good diagnostic and troubleshooting skills
• Experience engaging directly with clients to solve problems
• Ability to multitask in a fast paced environment and maintain attention to detail
• Ability to diagnose, break down and explain complex issues to stakeholders of various technical skill levels
• Basic programming/scripting skills
• Looking after the support request queue
• As stated above 1st level validation of issues reported in support request queue and act appropriately - by either advising the user on how to deal with the issue, forward the issue to the on-site team if too complicated or preparing the issue for development by documenting the issue and the necessary recreation steps
• Handle standard support request, i.e. extracts of data, restart of services, order user to be created in external systems, re-run of reports etc, with a very high level of attention to details and in accordance with to the defined procedures
• Run and act on daily start and end of day sanity checks
• Keeping an eye on our system health monitoring and act if appropriate
• Together with the rest of the support team be able to cover (in a duty roster) in business hours support between 7:00-18:30 and on-call support of EOD runs between 19:00-07:00
• Occasionally support new software deployments and business activities during weekends
• Experience with L2 banking/trading applications and user support
• Readiness for on-call duties, evening and mornings shifts
• Basic knowledge of change and deployment management
• Fluent English and excellent communication skills
• Ability to interact directly with traders
• Very good SQL skills is a must
• Hands-on experience with an ITSM system (e.g. Remedy, ServiceNow)
• Hands-on experience with monitoring tools likes AppDynamic, Zabbix, Geneos, Nagios or any similar monitoring tools will be an advantage
• Hands-on experience with JIRA for handling support and or development tickets will be an advantage
• Knowledge of any trading system would be an advantage
• Good general understanding of IT
• Understanding and experience in practical application of ITIL principles
• Knowledge on agile methods will be an advantage (Scrum, Kanban)
• Interest in the finance industry. Financial knowledge is not a prerequisite, but motivation to learn about derivatives and the IT systems to dealcapture them, handle their lifecycle and risk is. Obviously hands-on knowledge will be an advantage
• Excellent interpersonal skills, a fast learner and great team player
• Good analytical skills. When bugs are reported there will be a need to do a first level assessment of the issue and thereby make it ready for the development team, e.g
• Is it a bug or is a misused/lack of understanding of the system
• Recreation of the issue on a test system
• Detailed description of the steps required to recreate the issue
• Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted
• Degree in Computer Science, or equivalent in work experience
• 2+years of prior product/customer support experience
• 1+ years of commercial experience in technical software support or software development
• Demonstrable experience in .NET 4.0, C#
• Experience in using remote desktop technologies to diagnose reported issues
• 2 year plus of Development of systems management and administration automation in Perl, Python, Ruby or Java
• U.S. Citizenship required due to Top Secret Clearance
• Systems Administration or Development in Linux/Unix environment
• Practical experience across the networking stack from load balancers down to TCP/IP
• Experience with version control like Git or Mercurial
• Investigating and troubleshooting issues that are reported by the Product Documentation Teams (400+ technical writers)
• Triaging Trouble tickets
• Interacting and working with teams external to Doceng and to the main Product Documentation organization
• Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)
• Working on assigned Trouble tickets to Support Engineers
• Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues
• Trouble Ticket Resolution
• Defect Troubleshooting
• Support Process
• HTML, XHTML, XML, XSLT, CSS
• Content Management Systems (SDL)
• DITA / DITA Open Toolkit
• XML editor tools (Arbortext, oXygen)
• Database / SQL (Oracle, MySQL)
• Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer
• Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• B.E/B.Tech in Computer Science or a related field
• 0-1 year working experience in a Service support/DevOps related field
• Must have an understanding of building large-scale systems and application architectures
• Experience in building dashboards and aggregating metrics
• A drive to dig into the details of a system or process to solve customer problems
• Strong working knowledge of Linux operating systems
• Excitement to learn new technologies and help customers succeed
• Proven success in a fast paced support environment
• Grow into a Subject Matter Expert in market-leading technologies
• Advocate for Customer Success throughout the organization
• Train customers to succeed on the FreeWheel platform
• A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience
• Generally requires 2-5 years related professional experience
• 'Be like water, my friend' and adapt to rapidly changing circumstances
• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television
• Bachelor’s degree in Information Technology, Computer Sciences, Engineering, or equivalent qualifications
• 5+ years of experience in a technical position
• Coding ability in at least one language (Java/Tomcat preferred)
• Scripting experience (Ruby, Python, Bash, Powershell)
• Systems engineering (Linux and/or Windows Servers)
• Systems administration (Linux and/or Windows Servers)
• Understanding of the software deployment lifecycle from design, build, test, deploy
• Familiarity with one or more version control systems
• Experience building or managing applications from the Application layer down
• Networking (DNS, TCP/IP, HTTP, SSL)
• Support / Troubleshooting experience
• Customer service experience / strong customer focus
• Strong multitasking skills
• Demonstrated Ability to build and maintain strong working relationships with peers, managers and partner teams
• Strong Java Skills
• DevOps background
• Exposure to Cloud computing
• Exposure to security concepts / best practices
• BS in Computer Science, Engineering or a related technical field, or relevant technical experience
• Experience in Python and/or shell scripts
• Ability to write intermediate level database queries in SQL
• Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
• Experience and knowledge of video codec formats, encoding tools
• Experience in communicating with users, other technical teams
• Bachelors degree or equivalent experience in Information Technology or related IT field
• Must be highly self motivated and directed
• Must have extensive knowledge in Microsoft Windows and Linux Operating Systems
• Familiarity with TCP/IP protocol required
• Hands-on hardware and software troubleshooting experience required
• Scripting skills (e.g., Perl, Ruby, Python, Shell scripting)
• 1-3 years of Security Analyst, Security Operations, Network Operations Center (NOC) or production service support experience
• Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)
• Experience in vulnerability management, vulnerability analysis, and risk analysis
• Participation and commitment in meeting or exceeding customer experience goals
• Address inbound Technical Support calls to manage and resolve the customer issues
• Own and address incoming internal emails or support ticket requests through resolution
• Receive and address technical, non-technical and service related other inquiries
• Utilize other customized CCTG tools and processes to help identify the root cause of technical problems
• Research and resolve customer inquiries for the various products and services CCTG offers, including customer follow-up, working with various engineering teams, PM/EM, etc
• Experience in representing a world class “brand” in a service environment along with responsibility and implications with it
• Minimum of 3 years of experience in a call center supporting a network-based service or application, web-based/Internet experience, and SaaS environment are required. “Real time” service support environment is highly desired
• Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's
• Strong working knowledge of Mac OS, mobility iOS /Android platforms, UNIX/Linux commands, with previous support experience highly desirable
• Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome
• Strong LAN/WAN diagnostic, proxy servers troubleshooting experience
• Understanding of the Internet and related concepts
• Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired
• Possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues
• Ability to work in a multi-tasking environment
• Possess superior customer-focused skills that allow communication and behavior adjustment to address the concerns of the caller
• Creative thinker with excellent written and verbal English communication skills
• CCNA certification is a plus
• Ability to write code or scripting (any one of Shell, Ruby, Perl, Python etc.)
• Strong debugging/problem solving/troubleshooting skills
• Familiarity with programming languages Java or C++ or C and reading code
• Ability to write/read complex SQL queries and No SQL is added advantage
• Strong understanding of support processes - tickets, monitoring, processes and metrics
• Knowledge on distributed applications/enterprise applications
• Knowledge on Hadoop or Distributed Computing is plus
• Knowledge on Cloud technology is plus
• Hardware setup and configuration, stack set up and integration test on it
• Automating the work and getting it down to zero effort
• Bug fixes and tier 1 support team and complete deployment
• Coding/scripting is needed (preferably an object oriented language like Java, Python, Ruby, Perl, etc.)
• Experience with Unix / Linux
• Candidate is expected to analyze, prepare, implement, develop test cases, coordinate, and manage the test procedure, and verify, the test procedure, verify the configuration and integration of the cloud
• Responsible for analyzing, designing, and developing commercially viable end-to-end technical cloud management solutions (e.g.: Virtual Infrastructure Management, Virtual Data Center Management, Virtual Application Management) for the customers
• Works to ensure that deployment infrastructure matches reference architecture and ensures that test systems are representative of production
• Assists in hardware sizing and recommendation, capacity planning, diagnostics analysis, and server placement
• Participate in knowledge transfer, documentation and information sharing while staying abreast of on new technology/technical areas
• Customer Issue handling – primarily highly complex and integrated cloud solutions. The candidate needs an understanding end to end solutions
• Candidate will update and upgrade customer operational environments
• Analyze customer technology, define business requirements, and participate in risk analysis
• Find new business opportunities based on expanding existing customer solutions as well as creating new ones
• Scope, design, define and plan for Infrastructure Architecture and system deployment and/or upgrade as well as integration into complex carrier grade systems
• When acting as a Support Engineer the Candidate may be required to remotely work on critical failures whenever they occur
• Establish a solid relationship with the customer aimed at increasing credibility as the primary partner
• Self- starter motivated to learn new technology and solutions
• Accountable to customer and meets objectives and timelines
• Administrative, documentation and organizational skills
• Comfortable presenting customer as part of a sales engagement in a technical lead role
• Data Center Experience
• Networking Background
• SAN/NAS Technology
• Understanding of various Cloud models (Public cloud, Private Cloud, Telecom Cloud) in at least one aspect of the Cloud or a general but “clear” understanding of the Cloud principles
• Containerization, Dockers, Platform Orchestration
• OpenStack or AWS or VMware
• Knowledge of BASH/PYTHON
• Bachelors Degree in Engineering or Similar
• Additionally, OpenStack and VMware experience are also good pre-requisites
• MUST have business level Japanese fluency
• Hands on experience in charging system or similar BSS area
• Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
• Liaising with Development Teams to identify bugs and missing product functionality
• Documenting solutions to known issues and consulting questions
• Moderating Product Discussion Forums
• Participating in internal projects that drive Support Automation and Partner Enablement
• Work Hours: shift schedule for business needs from 9:00 – 21:00 Eastern Standard Time
• Degree in Computer Science or IT (preferred) or equivalent work experience
• Good understanding of the business process at small or medium business including
• End-user knowledge of multi-channel sales and marketing
• SAP Business One SDK Certified an asset
• Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
• Monitoring tools e.g. Zabbix (good to have)
• SQL programming / HTML advanced / CSS / LESS / TWIG
• X-technologies (XML, XSL, XPATH) / Web services / API
• Web-technologies (HTTP, Web service call)
• Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
• Database Management System Administration (SQL Server) and query language
• Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
• Experience with Windows Server OS platforms and tools like Performance or resource monitor
• Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
• Experience with troubleshooting database performance issues using tools such as profiler, DMVs
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
• Aptitude and/or experience to deal with challenging support cases
• Strong customer focus & interpersonal skills
• Fluency in English / Excellent communication skills
• Ability to work as part of a multi-cultural team
• Minimum 2 years Product Support experience in a Multinational Company (preferred)
• Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
• End-user knowledge of an ERP software solution
• System Administration (Windows platforms, Citrix, WTS), Security and Networking
• Experience with Windows Server & Linux OS platforms and tools
• Cloud computing and networking knowledge and experience
• Excellent communication skills (written and oral in all required languages)
• Good working knowledge of Microsoft SQL Databases (T-SQL, Indexes, Stored Procedures, etc.)
• A good understanding of IIS, troubleshooting website issues/HTTP responses
• Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debugger etc
• Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
• Programming skills are useful but not required- preferably ability to read and understand code written in C++, C#, J-Script and other Microsoft .Net technology
• Preferred skills: Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Conduct data collection projects including setup and verification of all system components, trouble-shooting during live sessions, ensuring data integrity and upload, and documenting best practices
• Apply knowledge of wireless and networking technologies, mobile devices and quality assurance practices to ensure that connected devices meet all target requirements and produce a superior customer experience
• Examine processes and available tool sets to ensure the most accurate results in the lab and in the field. Strive to automate process and work closely with Program Managers to identify process automation
• Ability to work effectively across a range of customers and team members to deliver on-time
• Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
• A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential
• Excellent communication, interpersonal, and analytical skills
• Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
• Bachelor’s degree in computer science, electrical engineering, telecommunications or a similar field
• Experience with speech and language data collection and processing
• Excellent ability and methodology to troubleshoot and identify the root cause of issues
• Experience with Unix/Linux and shell scripting, perl, python or Java
• Knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
• End-to-end, hands-on experience with all aspects of data collections
• Experience troubleshooting network systems
• Passion for building scalable, global, complex systems to solve problems with proven ability to deliver high quality software
• Solid understanding of Object-Oriented design and concepts
• Expert knowledge of Java, C/C++ (atleast one) is a must
• Self-directed and capable of working effectively in a highly innovative and fast-paced environment
• BS or MS in Computer Science or in a relevant Engineering discipline
• Great understanding of database theory and solid experience in at least one relational DBMS
• Demonstrated proficiency with Perl, AJAX, Javascript, CSS is a plus
• Respond to incidents logged by the customer
• Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include both RM and 3rd party PCs and peripherals
• Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level
• Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation
• Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved
• Work in an advisory capacity alongside the FSC and Ops Team Leader in providing technical solutions to the customer’s requirements and setting customer expectations
• 1st /2nd line IT support & implementation experience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
• Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
• Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
• Prior school ICT support experience may be useful, but isn’t critical
• Flexible to visit other schools across London as and when required
• Present technical content to various audiences including customers, partners, and internal stakeholders. Qualifications (Not all skills are required; some are good to have)
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required. ? Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Degree in Management Information Systems, Computer Science, Computer Information Systems, and Computer Engineering (preferred)
• Work on the 1st line support servicing multiple platforms for DES
• Work on Shifts including Weekends, work on Incidents and proactive monitoring
• Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting

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Curtis Samuel (123) 456-7890 [email protected] 123 Your Street, San Diego, CA 12345

A Java Developer with entry-level experience, specializing in software development, JavaScript, SQL, and computer science. A strong background in supporting the design and development of user-centric mobile applications. Adept at performing complex testing to refine application performance and functionality.

Professional Experience

Java Developer, SoCal Tech Group, San Diego, CA May 2021 – Present

• Design, develop, and deploy Java microservices for a suite of applications supporting insurance companies and enterprise customers
• Coordinate with the development team to identify automation opportunities and improve technical support for end users
• Perform code optimization, conduct unit testing, and develop frameworks using object-oriented design principles
• Attend meetings with the development team, IT Department, and Product Owner to evaluate project progress and ensure alignment with business specifications

Academic Experience

Academic Projects, University of San Diego, San Diego, CA May 2020 – May 2021

• Participated in a university hackathon event, which included interfacing with software developers, web developers, graphic designers, and engineers
• Designed a web survey platform featuring questions on music genre preferences using Java and SQL

Bachelor of Science (B.S.) Computer Science University of San Diego, San Diego, CA September 2017 – May 2021 GPA: 3.85

• Software Engineering
• Object-Oriented Design (OOD)
• Application Development
• Unit Testing

Certifications

• Oracle Certified Associate Java Programmer (OCAJP), 2021

Michelle Gellar (123) 456-7890 [email protected] 123 Your Street, Charleston, SC 12345

A Java Developer with five years of experience, specializing in software engineering, data analytics, full stack development, and REST APIs. A proven track record of collaborating with cross-functional teams to develop and implement technical infrastructure and solution architecture for internal and external stakeholders.

Java Developer, Charleston Tech Group, Charleston, SC November 2018 – Present

• Drove full stack development of technical infrastructure and custom software to enhance data-driven decision making for client businesses valued at $300K – $2.5M
• Test, implement, and deploy external software applications for customer accounts using Angular, JavaScript, and J2EE
• Coordinated cross-functionally with technical teams and client stakeholders to develop new features in alignment with business specifications
• Analyze existing business applications and leveraged knowledge of data analytics to identify opportunities to enhance functionality

Java Developer, SouthEast Tech Partners, Charleston, SC May 2016 – November 2018

• Coordinated with a team of developers to build web-based applications and software for e-commerce client businesses, which included writing high-quality code and supporting all aspects of front-end and back-end development
• Performed quality assurance testing on software applications, conducted debugging, and identified technical solutions to ensure a superior user experience

Bachelor of Science (B.S.) Computer Science University of Charleston, Charleston, SC September 2012 – May 2016

• Software Development
• Full Stack Development
• Data Analytics
• Oracle Certified Professional Java Programmer OCPJP, 2019
• Oracle Certified Associate Java Programmer OCAJP, 2017

Cody Morrison (123) 456-7890 [email protected] 123 Your Street, Cincinnati, OH 12345

A Senior Java Developer with 10+ years of experience, specializing in Agile development, technical project management, back-end development, and Oracle. A strong history of leading diverse global teams across all phases of the software development lifecycle. Adept at identifying innovative software solutions and driving new feature development.

Senior Java Developer, Ohio Software Solutions Inc., Cincinnati, OH November 2016 – Present

• Design, develop, and deploy Java microservices for a suite of applications supporting insurance companies and enterprise customers valued at up to $30M
• Manage on-shore and off-shore teams of 20 to 30 developers and software engineers, define workflows, prioritize project tasks, and drive the implementation of Agile development methodologies to enhance software development and deployment
• Interface cross-functionally with client executives, sales teams, and IT personnel to align application features with business requirements and objectives
• Drive the professional development of team members and establish a work culture of collaboration and accountability to improve organizational effectiveness

Java Developer, Cincinnati Tech Leaders Corp., Cincinnati, OH May 2011 – November 2016

Bachelor of Science (B.S.) Information Technology University of Cincinnati, Cincinnati, OH  September 2007 – May 2011

• Technical Project Management
• Agile Development
• Global Cross-functional Leadership
• Software Development Lifecycle (SDLC)
• Oracle Certified Professional Java Programmer OCPJP, 2015
• Oracle Certified Associate Java Programmer OCAJP, 2012

With this role in high demand, your Java developer resume should include your skills in project management, software development, and more. Use this guide to craft your ideal resume and highlight your skills and accomplishments as a Java developer.

1. Craft an outstanding profile with a summary of your java developer qualifications

The profile is the first thing the hiring manager looks at when evaluating whether you’re a good fit for the position, so it requires extra attention. Summarize your experience and skills by focusing on the specific languages and frameworks you use. Note anything that could make you stand out from other candidates, such as management experience or the ability to work well as part of a larger team. Use succinct sentences full of keywords from the job description.

Senior-Level Profile Example

A senior Java developer with over 10 years of experience specializing in Agile development, technical project management, back-end development, and Oracle. A strong history of leading diverse global teams across all phases of the software development lifecycle. Adept at identifying innovative software solutions and driving new feature development.

Entry-Level Profile Example

A Java developer with entry-level experience specializing in software development, JavaScript, SQL, and computer science. A strong background in supporting the design and development of user-centric mobile applications. Adept at performing complex testing to refine application performance and functionality.

2. Showcase your java developer experience

Your resume must demonstrate to a prospective employer you have the experience and knowledge needed to successfully perform the duties and responsibilities of the position. To accomplish this, you must provide examples of your past work. Include your day-to-day responsibilities, tying them to the bigger picture. For example, you can show how an application you worked on increased revenue or customer engagement.

Senior-Level Professional Experience Example

Senior Java Developer Ohio Software Solutions Inc., Cincinnati, OH | November 2016 – present

• Design, develop, and deploy Java microservices for a suite of applications supporting insurance companies and enterprise customers valued at up to $30 million
• Manage on-shore and off-shore teams of 20 to 30 developers and software engineers, define workflows, prioritize project tasks, and drive the implementation of Agile methodologies to enhance software development and deployment

Entry-Level Professional Experience Example

Java Developer SoCal Tech Group, San Diego, CA | May 2021 – present

• Design, create, and deploy Java microservices for a suite of applications supporting insurance companies and enterprise customers
• Attend meetings with the development team, IT department, and product owner to evaluate project progress and ensure alignment with business specifications

3. Include you java developer-related education and certifications

Developer positions commonly require a degree in computer science or various certifications in programming languages, SQL, and other popular frameworks. List any relevant credentials in a separate section of your resume with a clear header so the hiring manager can find it easily. Include the name of the certification or degree, the awarding institution if applicable, and the year that you obtained it. You can also list any education that is currently in progress, as an employer may be willing to hire you knowing you’ve almost met the requirements.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science in Computer Science
• University of Charleston, Charleston, SC | 2016
• [Certification Name], [Completion Year]
• Oracle Certified Professional Java Programmer (OCPJP), 2019

4. List java developer-related skills and proficiencies

Java developers need a strong understanding of Java frameworks and programming languages, but that’s not where the list ends. Hiring managers are also looking for those who can code efficiently and accurately and be part of a team constantly updating applications, doing QA, and responding to user feedback. Here are some key skills to list on your resume that a hiring manager may be looking for.

How To Pick the Best Java Developer Resume Template

Distilling your skills, experience, and qualifications into one streamlined resume isn’t easy, but using a template can help. Wireframes with headers and places to plug in your information, templates come in various designs and styles. Look for a straightforward one. Keep the hiring manager focused on your skills, not the font or color scheme. Use bullets, bolding, and italics to separate chunks of text and make it easier to read.

Frequently Asked Questions: Java Developer Resume Examples and Advice

What are common action verbs for java developer resumes -.

Each of the bullets in the professional experience section should start with a different action verb, but it can be hard to come up with a new word for every line. Use descriptive, high-impact words that show the value of your work and what you contributed to the organization. If you need help getting started, check out the list below of common action verbs for Java developer resumes.

How do you align your resume with a Java developer job description? -

According to the Bureau of Labor Statistics, the demand for software developers is projected to increase by 25% through 2031, significantly faster than the average job growth rate. Position yourself as a front-runner candidate by tailoring your resume for the position before applying. Use words and phrases from the job description to state the required qualifications on your resume clearly.

What is the best Java developer resume format? -

Resumes for Java developers can take various forms, but the two likely to work the best for this position are reverse chronological and functional. A reverse chronological resume focuses on your work experience, which is better for those with an extensive professional history. In contrast, a functional resume focuses more on skills, which can be ideal for entry-level candidates just starting in the field.

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A cover letter may seem like extra work, but it’s time well spent to make a good impression on the hiring manager and stand out from other candidates. The letter should focus on what you can bring to the organization and how you can find solutions to issues. Learn how to write a cover letter and get more tips in this guide.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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14 Senior Java Developer Resume Examples for 2024

Crafting your senior Java developer resume? A standout CV opens doors. Here, we share proven samples and key strategies. Learn to highlight your coding skills, project management, and how to position your years of experience as a solid match for tech teams. This guide helps you navigate the nuances of tech resumes to stand out in a competitive job market.

• 31 Jul 2024 - 1 new resume template (Senior Java Developer - Cloud Solutions) added
• 06 Jul 2024 - 1 new section (Get feedback on your resume) added
• 03 Jul 2024 - 1 new section (Showcase leadership and growth) added

  Next update scheduled for 25 Aug 2024

Here's what we see in top-notch senior java developer resumes.

Metrics That Show Impact : The best resumes quantify achievements. You'll see numbers like 45% reduction in load time , increased code efficiency by 20% , 10,000 lines of legacy code optimized , and 30% fewer database queries .

Relevant Skills Are A Must : Include skills you possess that are listed in the job description. Some important ones are Spring Framework , RESTful API development , JPA/Hibernate , Microservices architecture , and Agile methodology . Choose those that match your expertise.

Industry Trends Matter : Show you're up-to-date with trends like cloud computing integration and AI-driven development . Being current with these can set you apart.

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Senior Java Developer Resume Sample

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Get feedback on your resume

Want to know how your resume stacks up for senior java developer roles? Our resume scoring tool gives you an unbiased assessment based on key criteria recruiters look for. You'll get instant feedback on your resume's strengths and areas for improvement.

Upload your resume now to receive a clear score and actionable tips. This free tool simulates how hiring managers evaluate candidates, helping you make your application stronger for top java positions.

Where to position education

Senior java developers should position their education strategically on a resume. As a skilled tech professional, your experience should come first in most cases. This informs potential employers about the wealth of field knowledge and hands-on experience that you bring to the table.

However, if you've just completed further education relevant to your java developing career, such as advanced certifications, post it at the top. This instantly provides insight as to why there might be a recent gap in work experience, but signifies to employers that you've been advancing your learning, staying updated in this fast-paced industry.

Keeping certifications current

Recent and relevant certifications catch a hiring manager's eye when seeking senior java developers. It underscores your dedication to staying abreast with industry developments, something vital in tech fields. Highlight any certifications such as the Certified Professional Java SE Programmer or Oracle Certified Master, Java SE Developer.

Moreover, if you've undergone trainings on emerging tech patterns and practices, or if you've mastered using new versions of software, mentioning these in your resume can ensure you stand out as a high-caliber senior java developer.

Senior Java Web Developer Resume Sample

Optimal resume length.

Succinctness is key in crafting a senior java developer resume. Given your likely extensive experience, aim for a resume of two pages. This provides sufficient space to detail your relevant work experience, skills, and professional accomplishments without overwhelming the hiring manager.

If your resume becomes too lengthy, consider reformatting to a more concise template or try to trim older and less relevant experiences, like internships or junior level positions. Remember, a streamlined, focused resume increases your chances of catching a hiring manager's interest.

Java Architect Resume Sample

Highlighting key qualifications.

In the java developer field, it's essential to use industry-appropriate terms and highlight key qualifications. Besides mentioning your strong proficiency in Java, include other technical skills like AJAX, SQL, and JavaScript. Additionally, showcasing your knowledge in systems analysis, project management, and software development methodologies can be beneficial.

Don't neglect to detail any project contributions, particularly if you've led system design sessions or successfully integrated software that improved company operations. Tying those experiences to measurable business outcomes can set you apart from other applicants.

Senior Java Developer with Spring Framework Specialization Resume Sample

Beat the resume screeners.

You need to know how resume screeners work. These are tools that companies use to sort through many resumes fast. They pick out the ones that match the job best.

Here are ways to make your resume better for these screeners:

• Use keywords from the job post. For example, if the job needs someone who knows Java Spring Framework, make sure your resume shows you have this skill.
• Include specific projects where you used Java to solve problems or make something new. This shows you can do the job well.

Always check your resume to make sure it is clear and easy to read. This helps the screeners find the important parts of your experience.

Junior Java Developer Resume Sample

Match your resume to the job.

When applying for a technical job like senior java development, it's important that you show how your experience directly lines up with the job you want. A tailored resume speaks to us, showing that you understand and are prepared for the specific role.

• Highlight your knowledge in Java-based technologies, like Spring or Hibernate , and how you used them to solve problems.
• Share examples of when you guided a team, such as led a team of 5 developers or coordinated cross-department software rollouts .
• If you're new to this area, link your current skills to the job. For example, if you worked with C++, mention how object-oriented design principles apply to Java.

Lead Java Software Engineer - Financial Services Resume Sample

Avoid lengthy lists.

You want your resume to show you are a good fit for a senior java developer role. To do this, avoid long lists of every project you have worked on. Instead, choose the most relevant projects. These are projects where you solved big problems or used skills that are important for the job you want. For example, if the job needs experience with cloud services, show a project where you used that.

Also, be sure not to list every programming language you know. Focus on the ones the job needs. If you know Java very well, you should talk about it more than other languages. This makes it clear you are good for this job. It helps the person reading your resume understand quickly why you are the right choice.

Principal Java Developer - eCommerce Solutions Resume Sample

Use strong action verbs.

When you update your resume, think about the verbs you choose. They can make a big difference in showing your skills. You want to use words that are clear and show you can get things done. Picking the right verbs will help you stand out to hiring managers.

Here's a list of good words to use for a senior java developer. These will show that you have a lot of experience in writing code and leading projects. Use these words to describe what you have done in your jobs before.

• To display your coding skills, use engineered , developed , programmed , crafted , and implemented .
• For showing how you made things better, try optimized , refined , streamlined , upgraded , and enhanced .
• To talk about working with others, use collaborated , partnered , coordinated , liaised , and integrated .
• If you led a team, say you supervised , managed , directed , mentored , or guided .
• For solving problems, words like resolved , troubleshooted , addressed , reconciled , and remediated are good.

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Oversee , Hosted , Assist , In charge , Establish .

Senior Full Stack Java Developer - HealthTech Resume Sample

Showcase your achievements.

As a senior java developer, you know the importance of detailing your technical achievements, rather than just listing your job duties. You want to show how you've made a difference. This gives you a better chance to stand out to hiring managers.

Here's how to shift from responsibilities to accomplishments:

• If you've led a project, say 'Led a team in developing an application that increased customer satisfaction by 20%' instead of just 'Responsible for leading a project team.'
• Instead of 'Wrote unit tests for application features,' you could say 'Enhanced application reliability by writing comprehensive unit tests, resulting in a 30% reduction in critical bugs.'

Senior Java Developer - Cybersecurity Solutions Resume Sample

Essential skills for senior java roles.

When you're updating your resume for a senior java developer position, your skills section is crucial. It’s what shows your expertise to hiring managers. Here are some of the technical skills you should consider including:

• Spring Framework
• RESTful APIs
• Microservices

Include skills that match the job you want. For instance, if you're aiming for a role that focuses on back-end development, emphasize your experience with database management and server-side frameworks . On the other hand, if the role is more front-end, showcase your proficiency with JavaScript and Angular or React .

Place your skills in a dedicated section and also weave them into your work experience descriptions. This helps get past Applicant Tracking Systems (ATS) that scan for keywords. For example, rather than just listing Java , you could describe a project where you used Java to build a high-traffic web application. Remember, you don't need every skill listed, just the ones that best align with the jobs you're interested in.

Senior Java Developer - AI & Machine Learning Resume Sample

Showcase leadership and growth.

As you craft your resume, highlighting your leadership skills and upward mobility within your career is crucial. Think about the moments when you steered a team towards success or were recognized for your contributions with a promotion. These instances speak volumes about your capabilities.

• Detail any project where you led a team, specifying the size of the team and the outcome. For example: 'Led a team of 5 developers to deliver a complex e-commerce platform 2 weeks ahead of schedule, resulting in a 20% sales increase for the client.'
• Include any titles or roles that show a step up from a previous position, even if it's within the same company. For instance: 'Promoted from Java developer to senior Java developer after successfully optimizing back-end operations, improving code efficiency by 35%'.

Remember, these examples should reflect your personal experience. If you're unsure whether you've held leadership roles, consider times when you have guided peers or made decisions that influenced a project's direction. This can also show your leadership abilities.

Senior Backend Java Developer Resume Sample

Highlight your impact with numbers.

When you share your work experience, showing your impact with numbers makes your abilities clear and strong. Numbers help hiring managers see the value you can bring to their team.

Think about how your work as a java developer has helped your past employers. Look for changes in performance , efficiency , or cost savings . Did you improve an application's response time? Maybe you increased the speed by 20% . Or did your code updates lead to fewer crashes, resulting in a 30% drop in customer support calls?

• If you worked on a team, estimate your contribution to a project's success. For example, say you played a key role in a project that boosted the company's revenue by $500,000 . You could claim a share of that, like 10% , which is $50,000 .
• For senior developers, leadership is key. Did you mentor junior staff, leading to a 15% increase in their productivity? Or perhaps you streamlined the development process, cutting down on delivery times by 25% .

Use these ideas to think of numbers from your own work. If you're not sure about exact figures, it's okay to use careful estimates. Just make sure they are reasonable and you can explain how you got them if asked.

Senior Java Developer - Cloud Solutions Resume Sample

Applying to small companies.

When applying to smaller companies or startups, highlight your ability to adapt quickly and learn new technologies. Mention any experience you have with a broad range of tasks. This is because small companies often require employees to wear many hats.

Use phrases like 'worked in agile environments' or 'led development on multiple projects simultaneously.' Tailor your resume to show you can thrive in a flexible, dynamic setting with limited resources.

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•   Front-End Developer Resume Examples
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•   Entry-Level Frontend Developer Resume Examples

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Senior Software Engineer Java Resume Sample

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Work Experience

• Hands-on in the following areas
• Got a wee bit excited about what they read above
• Has a sense of intellectual curiosity and an addiction to learning
• Is self-driven, actively looks for ways to contribute, and knows how to get things done
• Is deliriously customer-focused
• Values data and truth over ego
• Has a strong sense of engineering craftsmanship, takes pride in the code they write
• Believes that good software development includes good testing, documentation, and collaboration
• Has good communication and reasoning skills, including the ability to make a strong case for technology choices
• Provide consulting to the Solution design process by providing on-demand and ad-hoc consulting to CoE’s on technology direction, technology stack and development approaches in the solution design process
• Communication: Use appropriate and effective communication methods to Development stakeholder community including Senior Management throughout the software development life cycle; coordination with other horizontal organizations to deliver a seamless overall software delivery experience to the different CoE’s
• Consult with CoEs on Solution design, influencing the technology direction and development methods
• Selection of appropriate development pool / external partner for different types of demand
• Experience in architecture, design, and development of scalable, secure, high performing applications using Java
• Commercial experience in software development using the Java programming language, including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
• Technical understanding of SQL, JDBC, XML, Servlets, and Hibernate
• Exposure to mature development processes including use of source code control systems like Subversion is required
• Strong Java skills with a focus on Spring
• Strong SQL relational database and SQL Server Stored Procedure skills
• Experience and understanding of object orientated design (OOD)
• Experience with Maven, Junit & Team City
• Knowledge of of financial products within Investment Banking environment ideally Securities Finance, Equity Derivatives
• Effectively manage day-to-day tasks in an Agile process to meet scheduled commitments and participate in Agile team’s Scrum activities
• Game system / feature design & implementation / Library / Service integration

Professional Skills

• Strong system and application troubleshooting and performance tuning skills
• Very strong algorithmics, problem solving and troubleshooting skills
• Experienced in Java and Programming Skills
• Strong programming skills with deep knowledge of Java
• Strong organizational skills; able to manage multiple tasks within the constraints and timelines determined by business needs
• Strong analytical and creative problem-solving skills to resolve highly complex software design issues and create new software for one or more products
• Excellent interpersonal and communication skills are a pre-requisite

How to write Senior Software Engineer Java Resume

Senior Software Engineer Java role is responsible for java, design, database, software, programming, modeling, web, troubleshooting, sql, research. To write great resume for senior software engineer java job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Senior Software Engineer Java Resume

The section contact information is important in your senior software engineer java resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Senior Software Engineer Java Resume

The section work experience is an essential part of your senior software engineer java resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous senior software engineer java responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior software engineer java position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Software Engineer Java resume experience can include:

• Experience with Java or at least 4 years of experience with Scala using Spring framework
• Expert Java programming skills
• Experience with J2EE and at least 2 years of experience with Spring
• Good communication skill – mandatory as it’s a client facing role
• Primary Skills: Java, spring, Hibernate and Restful Web services
• Data modelling experience/good knowledge

Education on a Senior Software Engineer Java Resume

Make sure to make education a priority on your senior software engineer java resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior software engineer java experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Software Engineer Java Resume

When listing skills on your senior software engineer java resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior software engineer java skills:

• Effective interpersonal skills; the ability to handle objections and counter feedback professionally
• Effective communication skills and work well in a team environment
• Datamodelling experience/good knowledge
• Experience ingesting and managing large volumes of XML data structures, preferable experience apply industry-specific standards, XJC/JAXB preferable
• System and application troubleshooting and performance tuning skills
• Strong experience designing and working with n-tier architectures (UI,

List of Typical Experience For a Senior Software Engineer Java Resume

Experience for senior software engineer, java resume.

• Experience with JEE and at least 4 years of experience with Spring
• Core skills include Git, Java, TDD/BDD - JUnit, Mockito, Maven, Spring, ActiveMQ, JSP, Javascript, Hibernate, Solr
• Experience working with User Experience and QA teams
• A strong understanding of the Spring Framework and building software for the cloud
• Experience in Java, J2EE, Web Services, RESTFUL APIs, Spring, Spring Boot, Hibernate, JSON and XML
• Experience coding and using Javascript Frameworks such as AngularJS, Jquery and NodeJS
• Experience using Big Data and Fast Data tools like Hadoop, Kafka, ELK, and Spring XD

Experience For Senior Software Engineer / Java Developer Resume

• Experience in other modern programming languages including JavaScript and Python and related frameworks
• Proven track record designing and implementing web applications with highly optimized and scalable architectures
• Experience working with any leading PAAS platform
• Experience developing Single-Page Applications (SPAs) using technologies such as: o Node.js (npm) o AngularJS o Browserify o Grunt o Mocha o Karma
• Strong knowledge of J2EE frameworks like Struts, Servlets, Spring, Akka, RxJAVA, EJB, Coherence (or other caching frameworks)
• Experience in Application Development using Java
• Experience developing RESTful web services
• SDLC experience using Java EE technologies for Middleware and Backend Integration

Experience For Senior Software Engineer Java Enterprise Copy Resume

• Experience in one of the following: RDBMS, SQL, No-SQL, RDS, PostgreSQL, MongoDB or DynamoDB
• Experience with JEE or Spring
• Experience in application development using Java
• Experience in one of the following Cloud technologies: AWS, OpenStack, Docker, Ansible, Chef or Terraform
• Be able to work collaboratively with other team members with changing priorities and ad-hoc requests
• Experience in building scalable multi-tier distributed systems
• Experience in developing software in Agile methodology

Experience For Senior Software Engineer Java-lead Developer Resume

• Experience of developing in Eclipse (or similar)
• Good working knowledge of JDBC and Oracle database
• Excellent knowledge of concurrent programming
• Good Java/J2EE/Spring MVC/Hibernate knowledge
• Good knowledge of Test driven development (unit and Module testing)
• Experience with JSON, XML, JavaScript and interfacing Android applications to server side APIs
• Demonstrate ability to contribute towards cross-functional tasks as part of a high performing Agile team
• Demonstrates software engineering excellence through continuous integration, continuous deployment, and Acceptance Test Driven Development

Experience For Senior Software Engineer Java Weblogic Resume

• Primary Skill : Java , Spring , Hibernate, RESTful Web Services ( Backend Developer)
• Primary Skill- JAVA, Spring, Hibernate and web services
• Experience in object-oriented programming in Java
• Experience with one of the following Web services like SOAP, REST and JSON
• Experience in one of the following Cloud technologies: AWS, Azure, OpenStack, Docker, Ansible, Chef or Terraform
• Experience working with databases

Experience For Senior Software Engineer Java Support Analyst Resume

• Experience using DevOps tools
• Experience building versioned, integrated APIs, in a distributed-service architecture environment
• Experience using JavaScript frameworks
• Experience using Apache Spark, Apache Storm, Apache Samza, and Apache nifi
• Experience with Amazon Web Services using Meso, Docker, Solr, Marathon, or AWS Lambda

Experience For Senior Software Engineer, Java Full Stack Resume

• Experience using CAP Theorem and trade offs
• Experience with the following technologies – J2EE, Weblogic, Java, Javascript, JQuery, AngularJS, Apache, Linux, Subversion, and GitHub
• Ruby or Python scripting experience
• Experience developing SOAP RESTful web services
• Experience building low latency and highly available systems
• Experience building distributed systems with SOA

Experience For Senior Software Engineer Java Webservices Resume

• Experience with modern software development methodologies including Domain Driven Design and Behavior Driven Design
• Experience contributing to open-source projects
• Experience with one of the following Web services like SOAP, REST and JSON and database technologies (MySQL, SQL)
• Experience in one of the following Build and CICD technologies: lSVN, GitHub, Maven, Jenkins, Nexus or Sonar
• Experience programming in Application Development

Experience For Senior Software Engineer Java / Hadoop Resume

• Experience developing SOAP REST web services
• Working experience in comparable company environment
• Experience in developing web services, fluent in XML, XSD and XSLT
• Experience with implementing PKI based authentication

Experience For Senior Software Engineer Java & Angular JS Resume

• Experience with, or interest in, the software product development process for medical devices, particularly working in a design control environment
• Demonstrated proficiency with Web Application Frameworks (e.g. JSF, Spring MVC, Grails, etc…)
• Experience in big data engineering technologies such as Hadoop and Spark ecosystem
• Experience and willingness to find root causes of any issues in existing systems of flows
• Some experience developing javascript frontends in React/Redux
• Experience working in an Agile (SCRUM) environment
• Experience with Java programing, databases, and Unix
• Work with existing monolithic code to support front-end Worker Experiences (ie. mobile, desktop web)
• Design and build new web front ends (using React/Redux) for Worker Experiences

List of Typical Skills For a Senior Software Engineer Java Resume

Skills for senior software engineer, java resume.

• Proven English communication skills, both verbal and written
• Exceptional Java skills and object-oriented design experience
• Experience with Unix and good command of a scripting language
• Communication skills both written and verbal both with technical and non-technical audiences (engineering, QA, and product management teams)
• Strong working experience in native Android and iOS application development
• Primary Skills: Java 1.8, spring boot, Hibernate and Restful Web services

Skills For Senior Software Engineer / Java Developer Resume

• Primary Skills: Java1.8, Spring boot, Hibernate and restful
• Worked in NO SQL (Mongo, Elastic Search, … any), Datamodelling experience/good knowledge
• Experience in relational (MySQL) or 2 years experience in NoSQL databases MongoDB
• Experience of CI/CD and DevOps experience

Skills For Senior Software Engineer Java Enterprise Copy Resume

• Adapt to new technical skills quickly
• Excellent Java full stack Developer, with some experience in a senior or lead position
• Attention to detail and problem resolution skills
• Work in a dynamic team environment, and possess time management skills to meet schedules and participate in the scrum
• Good experience in Script Language (Phython, Javascript, Groovy,… any)

Skills For Senior Software Engineer Java-lead Developer Resume

• Good hands on experience in SQL (Queries + Scripts/Procedure)
• Exposure to DevOps Skills (Linux, AppSrv Configuration, Deployment Procedures, CI)
• Good to have experience in Micro services
• Secondary Skills: Mongo DB or Micro services
• UX/UI Design skills
• Experience in developing RESTful APIs using Spring or Jersey deploying on public cloud

Skills For Senior Software Engineer Java Weblogic Resume

• Experience in developing RESTful APIs using Spring or Hibernate or Jersey deploying on public cloud
• Experience using Spring framework, Web services and Java scripting
• Experience in developing software on cloud platforms including Heroku and AWS with a deep understanding of design for scalability, performance and reliability
• Experience using Java technologies for data movement and processing
• Experience developing CI, CB, CD pipelines using tools such as Jenkins, Travis, GoCD, Maven, etc
• Experience creating dynamic visualizations using d3 helpful
• Experience with running highly available service serving millions of requests
• Experience of J2EE, RESTFUL APIs, Spring/Spring Boot, Hibernate, etc

Skills For Senior Software Engineer Java Support Analyst Resume

• Hands-on experience building APIs using Java
• Experience designing and implementing REST APIs
• Experience developing Single-Page Applications (SPAs) using technologies such as
• Experience of JAVA, JEE, RESTFUL APIs, Spring/Spring Boot, Hibernate, etc
• Experience in developing machine learning/predictive analytics based systems

Skills For Senior Software Engineer, Java Full Stack Resume

• Experience in designing and building RESTful web service API and other integration technologies
• Experience in Linux administration, deploying and operating containers with Docker and Kubernetes
• Experience designing and developing complex Java and J2EE applications
• Experience working with any leading IAAS platform
• Experience with concepts and tools for performance tuning and optimization, memory analysis and troubleshooting
• Experience with Spring MVC, Web Security, multithreading, and cache management
• Experience with working Agile/Scrum teams
• Experience working with Maven and Git

Skills For Senior Software Engineer Java Webservices Resume

• Linux experience - Bash scripting, command line
• Experience with Big Data and Streaming technologies, with tools such as Spark, Hadoop, Kinesis and/or Kafka
• Experience using AWS and the AWS SDK
• Good understanding of relational database systems: Oracle, PostgreSQL, Microsoft SQL Server
• A proven understanding of how to architect a software solution
• Good knowledge in Behavior Driven Development using frameworks like Cucumber

Skills For Senior Software Engineer Java / Hadoop Resume

• Development experience on Web Services using Java
• Solid knowledge of object oriented and functional programming principles
• Experience in Java Development with Spring Framework
• Messaging experience in Email and Push Notifications
• Experience in Big Data, Spring XD, Batch and Apache Spark

Skills For Senior Software Engineer Java & Angular JS Resume

• Experience programming in Java
• Experience running large scale global applications & distributed systems
• Experience using Frameworks such as AngularJS, Jquery, and NodeJS
• Experience in AWS or similar cloud computing environments with infrastructure and configuration management tools like Ansible, Docker or Mesos
• Experience in multi-threaded and distributed application programming

List of Typical Responsibilities For a Senior Software Engineer Java Resume

Responsibilities for senior software engineer, java resume.

• Communicates effectively in oral and written form.
• Expert knowledge of data-modeling and RDBMS development experience
• Experience working with build and automation tools and libraries ( Maven/Gradle , Jenkins, Chef, etc)
• Experience implementing concurrent, fault tolerant and scalable system
• Experience working with message oriented middleware

Responsibilities For Senior Software Engineer / Java Developer Resume

• Extensive relevant experience in design and development using Java server side and middleware technologies
• Expert at leading by example and consistently demonstrates high performance in the areas of customer service, collaboration, team work, and reliability
• Software development experience with at least 4 years in the game industry
• Experience with CI/CD
• Experience with GitHub or similar repository
• Java Application Development experience
• Around 4-6 years’ experience of 'hands on' system application support & development

Responsibilities For Senior Software Engineer Java Enterprise Copy Resume

• Experience in Java Application development
• Experience range: 4.5 to 7 Yrs
• Experience in the Information Technology Industry
• Solid computer science foundation
• Experience in Linux and/or Unix OS
• Strong sense of ownership, customer obsession, and drive with a can-do attitude
• Experience of multi-tier service based architectures

Responsibilities For Senior Software Engineer Java-lead Developer Resume

• Manage and prioritize multiple development activities simultaneously
• Deploy, operate and debug highly-available services in Kubernetes clusters
• Primary Skill: Core Java and Android
• Total experience : 5-7yrs
• Good knowledge in Android Stack and Custom Controls
• Experience with matured Agile SCRUM practices
• Collaborate with product owner(s) to prioritize value delivery
• Good to have Database architecture knowledge and Basics of XML

Responsibilities For Senior Software Engineer Java Weblogic Resume

• Developer with 4 to 8 years of Java development experience
• Experience in Auth2, single signon and Cryptography, Micro Services
• Experience on Angular/React, bootstrap and JQuery is an added advantage
• Spring – Spring Boot, Spring Cloud , Spring Integration
• Programming using the following tools
• Leading, Supporting and Mentoring our Junior Engineers
• Assisting with building automated tests using JUnit and LISA

Responsibilities For Senior Software Engineer Java Support Analyst Resume

• Designing and implementing product features and functionality
• Writing unit test cases using Junit and MockMVC
• Working knowledge of securing web applications and OWASP
• Spring 4+ (Core, Data, Integration, Batch), Spring Boot, Hibernate
• Supporting & sharing standard methodology with teams

Responsibilities For Senior Software Engineer, Java Full Stack Resume

• Providing support to service desk and technical delivery teams as required
• Understanding of authentication and authorisation methods
• Working knowledge of modern Android Development Guidelines and Style Guidelines as well as modern use of Support Library
• Owning the delivery of the API product from engagement with key partners through to the estimation of delivery, build and test
• Working knowledge of the relational database technologies

Responsibilities For Senior Software Engineer Java Webservices Resume

• Use engineering practices like pair programming, TDD, ATDD, CI/CD, and Refactoring techniques
• Assist in the maintenance of the process for packaging and releasing software; and supporting the delivery of software to production
• Proficient understating of data modeling and entity modeling
• Develop web applications utilizing JavaScript, HTML5, CSS, JSON, Angular and integrating Restful API’s, external web services ensuring high performance
• Learn (adapting quickly to an evolving market and emerging trends)
• Monitor operating efficiency of existing application systems
• Delivery of new functionality as well as support of existing systems using industry best practises to deliver business value
• Adhere to Agile development principles, while following and improving all aspects of the Scrum process

Responsibilities For Senior Software Engineer Java / Hadoop Resume

• Assist in preparing documentation to change existing programs
• Proficient in one or more of modern programming languages including Scala, Python, Ruby and related open-source frameworks
• Proficient in one or more of modern programming languages including Java, Scala, Python, Ruby and related open-source frameworks
• Understand performance and tuning of applications including within database
• Write code following coding standards, review the code of your fellow engineers
• Proficiency in developing and consuming web services
• Deep understanding of networking and network protocols like TCP/IP, TLS, HTTP, SMTP and FTP
• Deep understanding of operating systems concepts: processes, memory management, file systems

Responsibilities For Senior Software Engineer Java & Angular JS Resume

• Orchestrate through to approval all required stakeholder User Acceptance testing, managing business relationships and communications accordingly
• An understanding of the importance of producing readable code
• Expert level understanding of Citi systems interoperability wrt IR OTC risk processing flows
• Track record of deploying and maintaining complex systems in production
• Expert understanding of service-oriented architecture, including web services, message-oriented middleware, security, and n-tier architectures
• As a professional engineer, building and maintaining web applications from concept to production
• Knowledge of modern web application frameworks and concepts including: testing, security, scalability, performance

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