critical thinking problem solving emotional intelligence

While being book-smart might help you pass tests, emotional intelligence prepares you for the real world by being aware of the feelings of others as well as your own feelings.

How Do I Know If I'm Emotionally Intelligent?

Some key signs and examples of emotional intelligence include:

• An ability to identify and describe what people are feeling
• An awareness of personal strengths and limitations
• Self-confidence and self-acceptance
• The ability to let go of mistakes
• An ability to accept and embrace change
• A strong sense of curiosity, particularly about other people
• Feelings of empathy and concern for others
• Showing sensitivity to the feelings of other people
• Accepting responsibility for mistakes
• The ability to manage emotions in difficult situations

How Is Emotional Intelligence Measured?

A number of different assessments have emerged to measure levels of emotional intelligence. Such tests generally fall into one of two types: self-report tests and ability tests.

Self-report tests are the most common because they are the easiest to administer and score. On such tests, respondents respond to questions or statements by rating their own behaviors. For example, on a statement such as "I often feel that I understand how others are feeling," a test-taker might describe the statement as disagree, somewhat disagree, agree, or strongly agree.

Ability tests, on the other hand, involve having people respond to situations and then assessing their skills. Such tests often require people to demonstrate their abilities, which are then rated by a third party.

If you are taking an emotional intelligence test administered by a mental health professional, here are two measures that might be used:

• Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) is an ability-based test that measures the four branches of Mayer and Salovey's EI model. Test-takers perform tasks designed to assess their ability to perceive, identify, understand, and manage emotions.
• Emotional and Social Competence Inventory (ESCI)   is based on an older instrument known as the Self-Assessment Questionnaire and involves having people who know the individual offer ratings of that person’s abilities in several different emotional competencies. The test is designed to evaluate the social and emotional abilities that help distinguish people as strong leaders.

There are also plenty of more informal online resources, many of them free, to investigate your emotional intelligence.

Try Our Free Emotional Intelligence Test

Our fast and free EQ test can help you determine whether or not your responses to certain situations in life indicate a high level of emotional intelligence:

What Are the 4 Components of Emotional Intelligence?

Researchers suggest that there are four different levels of emotional intelligence including emotional perception, the ability to reason using emotions, the ability to understand emotions, and the ability to manage emotions.  

• Perceiving emotions : The first step in understanding emotions is to perceive them accurately. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.
• Reasoning with emotions : The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to; we respond emotionally to things that garner our attention.
• Understanding emotions :   The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of the person's anger and what it could mean. For example, if your boss is acting angry, it might mean that they are dissatisfied with your work, or it could be because they got a speeding ticket on their way to work that morning or that they've been fighting with their partner.
• Managing emotions : The ability to manage emotions effectively is a crucial part of emotional intelligence and the highest level. Regulating emotions and responding appropriately as well as responding to the emotions of others are all important aspects of emotional management.

Recognizing emotions - yours and theirs - can help you understand where others are coming from, the decisions they make, and how your own feelings can affect other people.

The four branches of this model are arranged by complexity with the more basic processes at the lower levels and the more advanced processes at the higher levels. For example, the lowest levels involve perceiving and expressing emotion, while higher levels require greater conscious involvement and involve regulating emotions.

Interest in teaching and learning social and emotional intelligence has grown in recent years. Social and emotional learning (SEL) programs have become a standard part of the curriculum for many schools.

The goal of these initiatives is not only to improve health and well-being but also to help students succeed academically and prevent bullying. There are many examples of how emotional intelligence can play a role in daily life.

Thinking Before Reacting

Emotionally intelligent people know that emotions can be powerful, but also temporary. When a highly charged emotional event happens, such as becoming angry with a co-worker, the emotionally intelligent response would be to take some time before responding.

This allows everyone to calm their emotions and think more rationally about all the factors surrounding the argument.

Greater Self-Awareness

Emotionally intelligent people are not only good at thinking about how other people might feel but they are also adept at understanding their own feelings. Self-awareness allows people to consider the many different factors that contribute to their emotions.

Empathy for Others

A large part of emotional intelligence is being able to think about and empathize with how other people are feeling. This often involves considering how you would respond if you were in the same situation.

People who have strong emotional intelligence are able to consider the perspectives, experiences, and emotions of other people and use this information to explain why people behave the way that they do.

How You Can Practice Emotional Intelligence

Emotional intelligence can be used in many different ways in your daily life. Some different ways to practice emotional intelligence include:

• Being able to accept criticism and responsibility
• Being able to move on after making a mistake
• Being able to say no when you need to
• Being able to share your feelings with others
• Being able to solve problems in ways that work for everyone
• Having empathy for other people
• Having great listening skills
• Knowing why you do the things you do
• Not being judgemental of others

Emotional intelligence is essential for good interpersonal communication. Some experts believe that this ability is more important in determining life success than IQ alone. Fortunately, there are things that you can do to strengthen your own social and emotional intelligence.

Understanding emotions can be the key to better relationships, improved well-being, and stronger communication skills. 

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Are There Downsides to Emotional Intelligence?

Having lower emotional intelligence skills can lead to a number of potential pitfalls that can affect multiple areas of life including work and relationships. People who have fewer emotional skills tend to get in more arguments, have lower quality relationships, and have poor emotional coping skills.

Being low on emotional intelligence can have a number of drawbacks, but having a very high level of emotional skills can also come with challenges. For example:

• Research suggests that people with high emotional intelligence may actually be less creative and innovative.
• Highly emotionally intelligent people may have a hard time delivering negative feedback for fear of hurting other people's feelings.
• Research has found that high EQ can sometimes be used for manipulative and deceptive purposes.

Can I Boost My Emotional Intelligence?

While some people might come by their emotional skills naturally, some evidence suggests that this is an ability you can develop and improve. For example, a 2019 randomized controlled trial found that emotional intelligence training could improve emotional abilities in workplace settings.

Being emotionally intelligent is important, but what steps can you take to improve your own social and emotional skills? Here are some tips.

If you want to understand what other people are feeling, the first step is to pay attention. Take the time to listen to what people are trying to tell you, both verbally and non-verbally. Body language can carry a great deal of meaning. When you sense that someone is feeling a certain way, consider the different factors that might be contributing to that emotion.

Picking up on emotions is critical, but we also need to be able to put ourselves into someone else's shoes in order to truly understand their point of view. Practice empathizing with other people. Imagine how you would feel in their situation. Such activities can help us build an emotional understanding of a specific situation as well as develop stronger emotional skills in the long-term.

The ability to reason with emotions is an important part of emotional intelligence. Consider how your own emotions influence your decisions and behaviors. When you are thinking about how other people respond, assess the role that their emotions play.

Why is this person feeling this way? Are there any unseen factors that might be contributing to these feelings? How to your emotions differ from theirs? As you explore such questions, you may find that it becomes easier to understand the role that emotions play in how people think and behave.

Drigas AS, Papoutsi C. A new layered model on emotional intelligence . Behav Sci (Basel). 2018;8(5):45. doi:10.3390/bs8050045

Salovey P, Mayer J. Emotional Intelligence . Imagination, Cognition, and Personality.  1990;9(3):185-211.

Feist GJ. A meta-analysis of personality in scientific and artistic creativity . Pers Soc Psychol Rev . 1998;2(4):290-309. doi:10.1207/s15327957pspr0204_5

Côté S, Decelles KA, Mccarthy JM, Van kleef GA, Hideg I. The Jekyll and Hyde of emotional intelligence: emotion-regulation knowledge facilitates both prosocial and interpersonally deviant behavior . Psychol Sci . 2011;22(8):1073-80. doi:10.1177/0956797611416251

Gilar-Corbi R, Pozo-Rico T, Sánchez B, Castejón JL. Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers . PLoS One . 2019;14(10):e0224254. doi:10.1371/journal.pone.0224254

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

THE LEARNINGCOG BLOG

Developing Emotional Intelligence – Part 10 – Problem Solving

This blog is part of a series of blogs exploring Emotional Intelligence. Looking at ways to be able to develop and enhance our own perceived levels of Emotional Intelligence.

What is Emotional Intelligence?

To gain a greater understanding you can read a previous blog What is Emotional Intelligence and How Can I develop it , for more detail. However, Emotional intelligence is all about how well you understand your own emotions and the emotions of others, and the ability to identify and manage them. Emotional Intelligence, also known as “Ei” or “EQ”, is now well established set of “Competencies” that contribute to performance, engagement and success.

Their are five key areas of Emotional Intelligence, Self Perception, Self Expression, Interpersonal, Decision Making and Stress Management. Each of these areas has three traits. We are going to discuss each of these traits in more detail with their own blog. We have previous looked at the area of Self Perception and now looking at Self Expression. This week we will be exploring the trait, Problem Solving.

What is Problem Solving and the relations to Emotional Intelligence?

Problem solving is the ability to identify and define problems as well as to generate an implement potentially effective solutions. In short, it involves effectively solving problems of the personal and interpersonal nature. Problem solving includes the ability to understand how emotions affect decision making. This trait is much more about your ability to solve a problem and not let it affect you and the people around you. To work through the problem in a calm and undressed manner. This may even be while the world around you is going crazy.

“We can not solve our problems with the same level of thinking that created them” – Albert Einstein 

How much do you use the trait of Problem Solving?

Does it take a lot of emotional effort to solve a problem?

When Problem Solving is operating well:

• Takes in enough information to make informed conclusions, but not so many details that you are overwhelmed
• Keeps a clear head on the pertinent issues, without becoming frustrated
• Generates motivation for others to act in a way that will achieve goals
• Likely to take action

When Problem Solving is low:

• May prefer others to make decisions for you
• May struggle to keep a clear focus on the situation at hand
• Much of their time and energy is spent worrying about decisions rather than trying to solve them
• Prefers to deal with impractical problems rather than people

Developing skills around Problem Solving

During Learning Cog’s Emotional Intelligence (EQ) Masterclass, starting with ‘Self-Perception’, we explain how to assess you own emotional intelligence and how to develop your EQ awareness. Here in this blog we have added some areas to think about when developing Problem Solving.

Observation

• Who do you know who is good in their problem solving?
• What do they actually do to solve problems (list the steps)?
• How do they go about finding out information about the problem, in order to get a complete picture?
• When trying to solve the problem, how much time are they talking and how much time do they allow others to talk?

Self Coaching

• What is your preferred approach to problem-solving? e.g. Avoid the problem, we looked at the last minute and grab the first answer that comes to mind, take a systematic approach
• How do you respond when I have a problem?
• When you deal with problems, either well or badly, what do people say about what you did?
• Last time you handled a problem well, how did you feel, and what did you do that was key to successful outcome?

Thinking and Reflection

Here is an exercise for you to complete to help build your understanding of your own Problem Solving.

Exercise – Structured Problem Solving 

Try this step-by-step guide to problem solving

• Define the real problem: find out the real problem rather than the symptoms. e.g. Complaints from employees are symptoms, the underlying cause(s) is the real problem.
• Set objectives: what objective do you want to achieve and how will you measure their successful achievement? Identify any constraints: Are any other parts of the organisation affected? Are there any time are financial are all the constraints?
• Generates and prioritise options: how many different ideas have been generated? Prioritise them and select the ones you wish to develop further.
• Choose and evaluate option: think about the possible effects of a particular option our solution. Choose the option which matches your objectives.
• Implement: put your solution into action.
• Monitor and evaluate: monitor progress, make adjustments if necessary. Have your objectives being met? What worked well that you can use next time?

It is important to actual do something when taking part in any self development. The practical is more important than the theory.

• Distinguish between important and not so important problems, so you know how much time to spend on them.
• Try to define and clarify what exactly the problem is.
• Make an effort to understand how the problem developed, see the way it is affecting you and others and why.
• Identify all the stakeholders in a problem and what their interest/needs are.
• Practice differentiating important from not so important problems to develop the appropriate amount of energy to solving down.
• Generate solutions to problems before making a decision.
• Attempt to achieve a win/win solution, which meets the needs of all parties.
• Use problem-solving and analysis tools and processes e.g. Force field analysis, pros and cons, fish bone technique, etc
• When you have decided on the best way of dealing with the problem, go ahead and do it. It doesn’t work, try another possible solution.
• Bank and the good times.
• When you have done something really well take time to reflect on how well you did it and bank. To be able to use next time your are faced with a similar problem.

The more time you spend observing yourself and the people around you, the more you develop your Problem Solving. Give yourself time, it may feel mechanical, clumsy and awkward at first, but with practice it will become quick and easy and automatic. Why not get in touch and talk to us more about developing Emotional Intelligence in yourself, your Leadership Team or your whole business. [email protected]

Look out for the next blog on Developing Emotional Intelligence – Part 11 – Reality Testing

Or read previous blogs:

What is emotional intelligence? and how can I develop it…

1 Developing Emotional Intelligence – Part 1 – Self Regard

2 Developing Emotional Intelligence – Part 2 – Self Actualisation

3 Developing Emotional Intelligence – Part 3 – Emotional Self Awareness

4 Developing Emotional Intelligence – Part 4 – Emotional Expression

5 Developing Emotional Intelligence – Part 5 – Assertiveness

6 Developing Emotional Intelligence – Part 6 – Independence

7 Developing Emotional Intelligence – Part 7 – Social Responsibility

8 Developing Emotional Intelligence – Part 8 – Empathy

9 Developing Emotional Intelligence – Part 9 – Interpersonal Relationships 

Did you know we currently offer [Virtual] Emotional Intelligence testing and training?

Before the workshop you will be invited to take part in a pre-course activity which includes an online self-assessment producing a 20 page personal Emotional Intelligence Report.

An employee’s skills and qualifications are important for success within their role. An employee’s Emotional Intelligence is just as important, if not more so, for fulfilment within, or potentially beyond, their current role. The Emotional Intelligence in the Workplace workshop is designed to as part of an individual’s development in work settings. It helps individuals focus on the impact of emotional intelligence at work and offers suggestions for working more effectively in one’s role, with colleagues, managers and clients.

• Understand the impact of Emotional Intelligence on themselves and the people around them
• Quickly identify patterns in own and others Emotional Intelligence
• Create a clear, organised understanding of their strengths and weaknesses in a constructive way.
• Effectively measure where they currently are and wants to be by comparing results against sample groups of general population
• Make instant connections between different subscales of Emotional Intelligence and help leverage EI strengths and improve EI weaknesses.
• Create an action plan to develop key areas of Emotional Intelligence
• Become a more effect member of the team and organisation – This virtual session is 4 hours with a 1 hour break. – All of our Virtual Learning workshops are conducted via  Zoom . – Virtual learning begins at 10.30am through to 12.30pm and then again from 1.30pm to 3.30pm.  – You will receive an electronic version of your Emotional Intelligence report, and workshop materials will be sent via post.

To discover more about Emotional Intelligence and how LearningCog can help you, head over to our dedicated Emotional Intelligence page.

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Emotional Intelligence and Critical Thinking for Problem Solving

Ubiquity University via FutureLearn Help

Develop your empathy and problem-solving skills

The global pursuit of quality education is crucial for our ability to correctly evaluate and solve the larger problems we are being faced with.

On this four-week course from Ubiquity University, you’ll build your skills in emotional intelligence and critical thinking to help you solve problems in both a work environment and your personal life.

Explore the importance of emotional intelligence in the workplace

This course will help you to develop your emotional intelligence in the workplace, and throughout the rest of your life. It’s important to have empathy for yourself and for others so you’ll look at how to build empathy and the skills that surround it.

Part of emotional intelligence is an awareness of the emotional space in general. You’ll spend time looking at common mental health issues that can affect the way a person is able to operate effectively in the world, especially in the context of mental health at work.

Use critical thinking techniques for problem-solving

You’ll focus on different aspects of critical thinking, examining ways to think differently about topics. This includes evaluating how cultural points of view can influence how we make choices.

Then, you’ll gain an introduction to the Universal Intellectual Standards, a means of checking the quality of reasoning about a problem. To cap this section off, you’ll investigate a simple problem-solving technique that can be applied in real-world scenarios.

Build your critical evaluation skills

Industry innovation depends on each of us adopting different thinking styles.

This course will help you build the ability to critically evaluate the different options to revolutionise how industries operate and to create the kinds of sustainable infrastructure we need to function as a globalized community.

This course is designed for anyone looking to improve their soft skills to help in career development. It will be especially useful if you’re interested in sustainability and how to use these soft skills to improve yourself and the planet.

To build on what you learn, you may also be interested in these courses, from the same provider:

• Soft Skills for Navigating Global Challenges
• Collaboration and Teamwork for Sustainable Innovation
• Leadership Skills for Building a Global Community
• Emotional Intelligence Part 1
• Welcome to the course
• Emotional Intelligence
• Mental and Emotional Health
• Emotional Intelligence Part 2
• Welcome to Week 2
• SDG 3: Good Health and Well-Being
• Music, Dance, Hope and Inspiration
• Critical Thinking and Problem Solving Part 1
• Welcome to Week 3
• Thinking Skills/Critical Thinking
• The Cultural Art of Choice
• Problem Solving
• On Being Wrong
• Critical Thinking and Problem Solving Part 2
• Welcome to Week 4
• Quality Education
• SDG 9: Industry, Innovation and Infrastructure

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What Is Intelligence In Psychology

Charlotte Ruhl

Research Assistant & Psychology Graduate

BA (Hons) Psychology, Harvard University

Charlotte Ruhl, a psychology graduate from Harvard College, boasts over six years of research experience in clinical and social psychology. During her tenure at Harvard, she contributed to the Decision Science Lab, administering numerous studies in behavioral economics and social psychology.

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Saul Mcleod, PhD

Editor-in-Chief for Simply Psychology

BSc (Hons) Psychology, MRes, PhD, University of Manchester

Saul Mcleod, PhD., is a qualified psychology teacher with over 18 years of experience in further and higher education. He has been published in peer-reviewed journals, including the Journal of Clinical Psychology.

Olivia Guy-Evans, MSc

Associate Editor for Simply Psychology

BSc (Hons) Psychology, MSc Psychology of Education

Olivia Guy-Evans is a writer and associate editor for Simply Psychology. She has previously worked in healthcare and educational sectors.

On This Page:

Intelligence in psychology refers to the mental capacity to learn from experiences, adapt to new situations, understand and handle abstract concepts, and use knowledge to manipulate one’s environment. It includes skills such as problem-solving, critical thinking, learning quickly, and understanding complex ideas.

Key Takeaways

• Defining and classifying intelligence is extremely complicated. Theories of intelligence range from having one general intelligence (g) to certain primary mental abilities and multiple category-specific intelligences.
• Following the creation of the Binet-Simon scale in the early 1900s, intelligence tests, now referred to as intelligence quotient (IQ) tests, are the most widely-known and used measure for determining an individual’s intelligence.
• Although these tests are generally reliable and valid tools, they have flaws as they lack cultural specificity and can evoke stereotype threats and self-fulfilling prophecies.
• IQ scores are normally distributed , meaning that 95% of the population has IQ scores between 70 and 130. However, some extreme examples exist of people with scores far exceeding 130 or far below 70.

What Is Intelligence?

It might seem useless to define such a simple word. After all, we have all heard this word hundreds of times and probably have a general understanding of its meaning.

However, the concept of intelligence has been a widely debated topic among members of the psychology community for decades.

Intelligence has been defined in many ways: higher level abilities (such as abstract reasoning, mental representation, problem solving, and decision making), the ability to learn, emotional knowledge, creativity, and adaptation to meet the demands of the environment effectively.

Psychologist Robert Sternberg defined intelligence as “the mental abilities necessary for adaptation to, as well as shaping and selection of, any environmental context (1997, p. 1).

History of Intelligence

The study of human intelligence dates back to the late 1800s when Sir Francis Galton (the cousin of Charles Darwin) became one of the first to study intelligence.

Galton was interested in the concept of a gifted individual, so he created a lab to measure reaction times and other physical characteristics to test his hypothesis that intelligence is a general mental ability producing biological evolution (hello, Darwin!).

Galton theorized that because quickness and other physical attributes were evolutionarily advantageous, they would also provide a good indication of general mental ability (Jensen, 1982).

Thus, Galton operationalized intelligence as reaction time.

Operationalization is an important process in research that involves defining an unmeasurable phenomenon (such as intelligence) in measurable terms (such as reaction time), allowing the concept to be studied empirically (Crowthre-Heyck, 2005).

Galton’s study of intelligence in the laboratory setting and his theorization of the heritability of intelligence paved the way for decades of future research and debate in this field.

Theories of Intelligence

Some researchers argue that intelligence is a general ability, whereas others make the assertion that intelligence comprises specific skills and talents. Psychologists contend that intelligence is genetic, or inherited, and others claim that it is largely influenced by the surrounding environment.

As a result, psychologists have developed several contrasting theories of intelligence as well as individual tests that attempt to measure this very concept.

Spearman’s General Intelligence (g)

General intelligence, also known as g factor, refers to a general mental ability that, according to Spearman, underlies multiple specific skills, including verbal, spatial, numerical, and mechanical.

Charles Spearman, an English psychologist, established the two-factor theory of intelligence back in 1904 (Spearman, 1904). To arrive at this theory, Spearman used a technique known as factor analysis.

Factor analysis is a procedure through which the correlation of related variables is evaluated to find an underlying factor that explains this correlation.

In the case of intelligence, Spearman noticed that those who did well in one area of intelligence tests (for example, mathematics) also did well in other areas (such as distinguishing pitch; Kalat, 2014).

In other words, there was a strong correlation between performing well in math and music, and Spearman then attributed this relationship to a central factor, that of general intelligence (g).

Spearman concluded that there is a single g-factor that represents an individual’s general intelligence across multiple abilities and that a second factor, s, refers to an individual’s specific ability in one particular area (Spearman, as cited in Thomson, 1947).

Together, these two main factors compose Spearman’s two-factor theory.

Thurstone’s Primary Mental Abilities

Thurstone (1938) challenged the concept of a g-factor. After analyzing data from 56 different tests of mental abilities, he identified a number of primary mental abilities that comprise intelligence as opposed to one general factor.

The seven primary mental abilities in Thurstone’s model are verbal comprehension, verbal fluency, number facility, spatial visualization, perceptual speed, memory, and inductive reasoning (Thurstone, as cited in Sternberg, 2003).

Although Thurstone did not reject Spearman’s idea of general intelligence altogether, he instead theorized that intelligence consists of both general ability and a number of specific abilities, paving the way for future research that examined the different forms of intelligence.

Gardner’s Multiple Intelligences

Following the work of Thurstone, American psychologist Howard Gardner built off the idea that there are multiple forms of intelligence.

He proposed that there is no single intelligence, but rather distinct, independent multiple intelligences exist, each representing unique skills and talents relevant to a certain category.

Gardner (1983, 1987) initially proposed seven multiple intelligences : linguistic, logical-mathematical, spatial, musical, bodily-kinesthetic, interpersonal, and intrapersonal, and he has since added naturalist intelligence.

Gardner holds that most activities (such as dancing) will involve a combination of these multiple intelligences (such as spatial and bodily-kinesthetic intelligences). He also suggests that these multiple intelligences can help us understand concepts beyond intelligence, such as creativity and leadership .

And although this theory has widely captured the attention of the psychology community and the greater public, it does have its faults.

There have been few empirical studies that actually test this theory, and this theory does not account for other types of intelligence beyond the ones Gardner lists (Sternberg, 2003).

Triarchic Theory of Intelligence

Just two years later, in 1985, Robert Sternberg proposed a three-category theory of intelligence, integrating components that were lacking in Gardner’s theory. This theory is based on the definition of intelligence as the ability to achieve success based on your personal standards and your sociocultural context.

According to the triarchic theory, intelligence has three aspects: analytical, creative, and practical (Sternberg, 1985).

Analytical intelligence , also referred to as componential intelligence, refers to intelligence that is applied to analyze or evaluate problems and arrive at solutions. This is what a traditional IQ test measures.

Creative intelligence is the ability to go beyond what is given to create novel and interesting ideas. This type of intelligence involves imagination, innovation, and problem-solving.

Practical intelligence is the ability that individuals use to solve problems faced in daily life when a person finds the best fit between themselves and the demands of the environment.

Adapting to the demands of the environment involves either utilizing knowledge gained from experience to purposefully change oneself to suit the environment (adaptation), changing the environment to suit oneself (shaping), or finding a new environment in which to work (selection).

Other Types of Intelligence

After examining the popular competing theories of intelligence, it becomes clear that there are many different forms of this seemingly simple concept.

On the one hand, Spearman claims that intelligence is generalizable across many different areas of life, and on the other hand, psychologists such as Thurstone, Gardener, and Sternberg hold that intelligence is like a tree with many different branches, each representing a specific form of intelligence.

To make matters even more interesting, let’s throw a few more types of intelligence into the mix!

Emotional Intelligence

Emotional Intelligence is the “ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior” (Salovey and Mayer, 1990).

Emotional intelligence is important in our everyday lives, seeing as we experience one emotion or another nearly every second of our lives. You may not associate emotions and intelligence with one another, but in reality, they are very related.

Emotional intelligence refers to the ability to recognize the meanings of emotions and to reason and problem-solve on the basis of them (Mayer, Caruso, & Salovey, 1999). The four key components of emotional Intelligence are (i) self-awareness, (ii) self-management, (iii) social awareness, and (iv) relationship management.

In other words, if you are high in emotional intelligence, you can accurately perceive emotions in yourself and others (such as reading facial expressions), use emotions to help facilitate thinking, understand the meaning behind your emotions (why are you feeling this way?), and know how to manage your emotions (Salovey & Mayer, 1990).

Fluid vs. Crystallized Intelligence

Raymond Cattell (1963) first proposed the concepts of fluid and crystallized intelligence and further developed the theory with John Horn.

Fluid intelligence is the ability to problem solve in novel situations without referencing prior knowledge, but rather through the use of logic and abstract thinking. Fluid intelligence can be applied to any novel problem because no specific prior knowledge is required (Cattell, 1963). As you grow older fluid increases and then starts to decrease in the late 20s.

Crystallized intelligence refers to the use of previously-acquired knowledge, such as specific facts learned in school or specific motor skills or muscle memory (Cattell, 1963). As you grow older and accumulate knowledge, crystallized intelligence increases.

The Cattell-Horn (1966) theory of fluid and crystallized intelligence suggests that intelligence is composed of a number of different abilities that interact and work together to produce overall individual intelligence.

For example, if you are taking a hard math test, you rely on your crystallized intelligence to process the numbers and meaning of the questions, but you may use fluid intelligence to work through the novel problem and arrive at the correct solution. It is also possible that fluid intelligence can become crystallized intelligence.

The novel solutions you create when relying on fluid intelligence can, over time, develop into crystallized intelligence after they are incorporated into long-term memory.

This illustrates some of the ways in which different forms of intelligence overlap and interact with one another, revealing its dynamic nature.

Intelligence Testing

Binet-simon scale.

During the early 1900s, the French government enlisted the help of psychologist Alfred Binet to understand which children were going to be slower learners and thus required more assistance in the classroom (Binet et al., 1912).

As a result, he and his colleague, Theodore Simon, began to develop a specific set of questions that focused on areas such as memory and problem-solving skills.

They tested these questions on groups of students aged three to twelve to help standardize the measure (Binet et al., 1912). Binet realized that some children were able to answer advanced questions that their older peers were able to answer.

As a result, he created the concept of mental age, or how well an individual performs intellectually relative to the average performance at that age (Cherry, 2020).

Ultimately, Binet finalized the scale, known as the Binet-Simon scale, that became the basis for the intelligence tests still used today.

The Binet-Simon scale of 1905 comprised 30 items designed to measure judgment, comprehension, and reasoning, which Binet deemed the key characteristics of intelligence.

Stanford-Binet Intelligence Scale

When the Binet-Simon scale made its way over to the United States, Stanford psychologist Lewis Terman adapted the test for American students and published the Stanford-Binet Intelligence Scale in 1916 (Cherry, 2020).

The Stanford-Binet Scale is a contemporary assessment that measures intelligence according to five features of cognitive ability,

including fluid reasoning, knowledge, quantitative reasoning, visual-spatial processing, and working memory. Both verbal and nonverbal responses are measured.

This test used a single number, referred to as the intelligence quotient (IQ), to indicate an individual’s score.

The average score for the test is 100, and any score from 90 to 109 is considered to be in the average intelligence range. Scores from 110 to 119 are considered to be High Average. Superior scores range from 120 to 129 and anything over 130 is considered Very Superior.

To calculate IQ, the student’s mental age is divided by his or her actual (or chronological) age, and this result is multiplied by 100. If your mental age is equal to your chronological age, you will have an IQ of 100, or average. If your mental age is 12, but your chronological age is only 10, you will have an above-average IQ of 120.

WISC and WAIS

Just as theories of intelligence build off one another, intelligence tests do too. After Terman created Stanford-Binet test, American psychologist David Wechsler developed a new tool due to his dissatisfaction with the limitations of the Stanford-Binet test (Cherry, 2020).

Like Thurstone, Gardner, and Sternberg, Wechsler believed intelligence involved many different mental abilities and felt that the Stanford-Binet scale too closely reflected the idea of one general intelligence.

Because of this, Wechsler created the Wechsler Intelligence Scale for Children (WISC) and the Wechsler Adult Intelligence Scale (WAIS) in 1955, with the most up-to-date version being the WAIS-IV (Cherry, 2020).

The Wechsler Intelligence Scale for Children (WISC), developed by David Wechsler, is an IQ test designed to measure intelligence and cognitive ability in children between the ages of 6 and 16. It is currently in its fourth edition (WISC-V) released in 2014 by Pearson.

Above Image: WISC-IV Sample Test Question

The Wechsler Adult Intelligence Scale (WAIS) is an IQ test designed to measure cognitive ability in adults and older adolescents, including

verbal comprehension, perceptual reasoning, working memory, and processing speed.

The latest version of the Wechsler Adult Intelligence Scale (WAIS-IV) was standardized on 2,200 healthy people between the ages of 16 and 90 years (Brooks et al., 2011).

The standardization of a test involves giving it to a large number of people of different ages to compute the average score on the test at each age level.

The overall IQ score combines the test takers’ performance in all four categories (Cherry, 2020). And rather than calculating this number based on mental and chronological age, the WAIS compares the individual’s score to the average score at that level, as calculated by the standardization process.

The Flynn Effect

It is important to regularly standardize an intelligence test because the overall level of intelligence in a population may change over time.

This phenomenon is known as the Flynn effect (named after its discoverer, New Zealand researcher James Flynn) which refers to the observation that scores on intelligence tests worldwide increase from decade to decade (Flynn, 1984).

Aptitude vs. Achievement Tests

Other tests, such as aptitude and achievement tests, are designed to measure intellectual capability. Achievement tests measure what content a student has already learned (such as a unit test in history or a final math exam), whereas an aptitude test measures a student’s potential or ability to learn (Anastasi, 1984).

Although this may sound similar to an IQ test, aptitude tests typically measure abilities in very specific areas.

Criticism of Intelligence Testing

Criticisms have ranged from the claim that IQ tests are biased in favor of white, middle-class people. Negative stereotypes about a person’s ethnicity, gender, or age may cause the person to suffer stereotype threat, a burden of doubt about his or her own abilities, which can create anxiety that result in lower scores.

Reliability and Construct Validity

Although you may be wondering if you take an intelligence test multiple times will you improve your score and whether these tests even measure intelligence in the first place, research provides reassurance that these tests are both very reliable and have high construct validity.

Reliability simply means that they are consistent over time. In other words, if you take a test at two different points in time, there will be very little change in performance or, in the case of intelligence tests, IQ scores.

Although this isn’t a perfect science, and your score might slightly fluctuate when taking the same test on different occasions or different tests at the same age, IQ tests demonstrate relatively high reliability (Tuma & Appelbaum, 1980).

Additionally, intelligence tests also reveal strong construct validity , meaning that they are, in fact, measuring intelligence rather than something else.

Researchers have spent hours on end developing, standardizing, and adapting these tests to best fit the current times. But that is also not to say that these tests are completely flawless.

Research documents errors with the specific scoring of tests and interpretation of the multiple scores (since typically, an individual will receive an overall IQ score accompanied by several category-specific scores), and some studies question the actual validity, reliability, and utility for individual clinical use of these tests (Canivez, 2013).

Additionally, intelligence scores are created to reflect different theories of intelligence, so the interpretations may be heavily based on the theory upon which the test is based (Canivez, 2013).

Cultural Specificity

There are issues with intelligence tests beyond looking at them in a vacuum.  These tests were created by Western psychologists who created such tools to measure euro-centric values.

However, it is important to recognize that the majority of the world’s population does not reside in Europe or North America, and as a result, the cultural specificity of these tests is crucial.

Different cultures hold different values and even have different perceptions of intelligence, so is it fair to have one universal marker of this increasingly complex concept?

For example, a 1992 study found that Kenyan parents defined intelligence as the ability to do without being told what needed to be done around the homestead (Harkness et al., 1992), and, given the American and European emphasis on speed, some Ugandans define intelligent people as being slow in thought and action (Wober, 1974).

Together, these examples illustrate the flexibility of defining intelligence, making capturing this concept in a single test, let alone a single number even more challenging.  And even within the U.S., do perceptions of intelligence differ?

An example is in San Jose, California, where Latino, Asian, and Anglo parents had varying definitions of intelligence.  The teachers’ understanding of intelligence was more similar to that of the Asian and Anglo communities, and this similarity predicted the child’s performance in school (Okagaki & Sternberg, 1993).

That is, students whose families had more similar understandings of intelligence were doing better in the classroom.

Intelligence takes many forms, ranging from country to country and culture to culture.  Although IQ tests might have high reliability and validity, understanding the role of culture is as, if not more, important in forming the bigger picture of an individual’s intelligence.

IQ tests may accurately measure academic intelligence, but more research must be done to discern whether they truly measure practical intelligence or even just general intelligence in all cultures.

Social and Environmental Factors

Another important part of the puzzle to consider is the social and environmental context in which an individual lives and the IQ test-related biases that develop as a result.

These might help explain why some individuals have lower scores than others. For example, the threat of social exclusion can greatly decrease the expression of intelligence.

A 2002 study gave participants an IQ test and a personality inventory, and some were randomly chosen to receive feedback from the inventory indicating that they were “the sort of people who would end up alone in life” (Baumeister et al., 2002).

After a second test, those who were told they would be loveless and friendless in the future answered significantly fewer questions than they did on the earlier test.

These findings can translate into the real world where not only the threat of social exclusion can decrease the expression of intelligence but also a perceived threat to physical safety.

In other words, a child’s poor academic performance can be attributed to the disadvantaged, potentially unsafe communities in which they grow up.

Stereotype Threat

Stereotype threat is a phenomenon in which people feel at risk of conforming to stereotypes about their social group. Negative stereotypes can also create anxiety that results in lower scores.

In one study, Black and White college students were given part of the verbal section from the Graduate Record Exam (GRE), but in the stereotype threat condition, they told students the test diagnosed intellectual ability, thus potentially making the stereotype that Blacks are less intelligent than Whites salient.

The results of this study revealed that in the stereotype threat condition, Blacks performed worse than Whites, but in the no stereotype threat condition, Blacks and Whites performed equally well (Steele & Aronson, 1995).

And even just recording your race can also result in worsened performance. Stereotype threat is a real threat and can be detrimental to an individual’s performance on these tests.

Self-Fulfilling Prophecy

Stereotype threat is closely related to the concept of a self-fulfilling prophecy in which an individual’s expectations about another person can result in the other person acting in ways that conform to that very expectation.

In one experiment, students in a California elementary school were given an IQ test, after which their teachers were given the names of students who would become “intellectual bloomers” that year based on the results of the test (Rosenthal & Jacobson, 1968).

At the end of the study, the students were tested again with the same IQ test, and those labeled as “intellectual bloomers” significantly increased their scores.

This illustrates that teachers may subconsciously behave in ways that encourage the success of certain students, thus influencing their achievement (Rosenthal & Jacobson, 1968), and provides another example of small variables that can play a role in an individual’s intelligence score and the development of their intelligence.

This is all to say that it is important to consider the less visible factors that play a role in determining someone’s intelligence. While an IQ score has many benefits in measuring intelligence, it is critical to consider that just because someone has a lower score does not necessarily mean they are lower in intelligence.

There are many factors that can worsen performance on these tests, and the tests themselves might not even be accurately measuring the very concept they are intended to.

Extremes of Intelligence

IQ scores are generally normally distributed (Moore et al., 2013). That is, roughly 95% of the population has IQ scores between 70 and 130. But what about the other 5%?

Individuals who fall outside this range represent the extremes of intelligence.

Those who have an IQ above 130 are considered to be gifted (Lally & French, 2018), such as Christopher Langan, an American horse rancher, who has an IQ score around 200 (Gladwell, 2008).

Those individuals who have scores below 70 do so because of an intellectual disability marked by substantial developmental delays, including motor, cognitive, and speech delays (De Light, 2012).

Some of the time, these disabilities are the product of genetic mutations.

Down syndrome, for example, resulting from extra genetic material from or a complete extra copy of the 21st chromosome, is a common genetic cause of an intellectual disability (Breslin, 2014). As such, many individuals with Down Syndrome have below-average IQ scores (Breslin, 2014).

Savant syndrome is another example of extreme intelligence. Despite having significant mental disabilities, these individuals demonstrate certain abilities in some fields that are far above average, such as incredible memorization, rapid mathematical or calendar calculation ability, or advanced musical talent (Treffert, 2009).

The fact that these individuals who may be lacking in certain areas such as social interaction and communication make up for it in other remarkable areas further illustrates the complexity of intelligence and what this concept means today, as well as how we must consider all individuals when determining how to perceive, measure, and recognize intelligence in our society.

Intelligence Today

Today, intelligence is generally understood as the ability to understand and adapt to the environment by using inherited abilities and learned knowledge.

Many new intelligence tests have arisen, such as the University of California Matrix Reasoning Task (Pahor et al., 2019), that can be taken online and in very little time, and new methods of scoring these tests have been developed too (Sansone et al., 2014).

Admission into university and graduate schools relies on specific aptitude and achievement tests, such as the SAT, ACT, and the LSAT – these tests have become a huge part of our lives.

Humans are incredibly intelligent beings and rely on our intellectual abilities daily. Although intelligence can be defined and measured in countless ways, our overall intelligence as a species makes us incredibly unique and has allowed us to thrive for generations on end.

Anastasi, A. (1984). 7. Aptitude and Achievement Tests: The Curious Case of the Indestructible Strawperson.

Baumeister, R. F., Twenge, J. M., & Nuss, C. K. (2002). Effects of social exclusion on cognitive processes: anticipated aloneness reduces intelligent thought . Journal of personality and social psychology, 83 (4), 817.

Binet, A., Simon, T., & Simon, T. (1912). A method of measuring the development of the intelligence of young children . Chicago medical book Company.

Breslin, J., Spanò, G., Bootzin, R., Anand, P., Nadel, L., & Edgin, J. (2014). Obstructive sleep apnea syndrome and cognition in Down syndrome . Developmental Medicine & Child Neurology, 56 (7), 657-664.

Brooks, B. L., Holdnack, J. A., & Iverson, G. L. (2011). Advanced clinical interpretation of the WAIS-IV and WMS-IV: Prevalence of low scores varies by level of intelligence and years of education . Assessment, 18 (2), 156-167.

Canivez, G. L. (2013). Psychometric versus actuarial interpretation of intelligence and related aptitude batteries.

Cattell, R. B. (1963). Theory of fluid and crystallized intelligence: A critical experiment. Journal of educational psychology, 54 (1), 1.

Cherry, K. (2020). Why Alfred Binet Developed IQ Testing for Students. Retrieved from https://www.verywellmind.com/history-of-intelligence-testing-2795581

Crowther-Heyck, H. (2005). Herbert  A. Simon: The bounds of reason in modern America . JHU Press.

De Ligt, J., Willemsen, M. H., Van Bon, B. W., Kleefstra, T., Yntema, H. G., Kroes, T., … & del Rosario, M. (2012). Diagnostic exome sequencing in persons with severe intellectual disability . New England Journal of Medicine, 367 (20), 1921-1929.

Flynn, J. R. (1984). The mean IQ of Americans: Massive gains 1932 to 1978. Psychological Bulletin, 95 (1), 29.

Gardner, H. (1983). Frames of Mind . New York: Basic Books.

Gardner, H. (1987). The theory of multiple intelligence . Annals Of Dyslexia , 37, 19-35

Gignac, G. E., & Watkins, M. W. (2013). Bifactor modeling and the estimation of model-based reliability in the WAIS-IV . Multivariate Behavioral Research, 48 (5), 639-662.

Gladwell, M. (2008). Outliers: The story of success. Little, Brown. Harkness, S., Super, C., & Keefer, C. (1992). Culture and ethnicity: In M. Levine, W. Carey & A. Crocker (Eds.), Developmental-behavioral pediatrics (pp. 103-108).

Horn, J. L., & Cattell, R. B. (1966). Refinement and test of the theory of fluid and crystallized general intelligences. Journal of Educational Psychology, 57 , 253-270.

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Lally, M., & French, S. V. (2018). Introduction  to Psychology . Canada: College of Lake County Foundation, 176-212.

Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence . Intelligence, 27(4), 267-298.

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Pahor, A., Stavropoulos, T., Jaeggi, S. M., & Seitz, A. R. (2019). Validation of a matrix reasoning task for mobile devices. Behavior Research Methods, 51 (5), 2256-2267.

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• PRACTICE MANAGEMENT

Help interns grow their emotional intelligence

Don’t overlook soft skills when developing an internship program..

• Professional Development
• Career Development

Good internships are mutually beneficial to students and accounting firms: They provide students with quality learning experiences and can be a pipeline of new talent for firms. Traditionally, the focus of accounting internships has been on technical proficiencies, but employers can also help students become well rounded by facilitating the development of their soft skills.

When interns improve their soft skills, they and their employers benefit. Employers that use a more holistic approach to intern development, working to improve interns' soft as well as technical skills, can improve their reputation as an internship provider among students and faculty. That type of goodwill might make it more likely that faculty will point their best students toward them as an employer and that interns will want to stay with them after graduation.

Students also benefit from learning skills that have been deemed critical in today's workplace. In the 2019 LinkedIn Global Talent Trends Report, 92% of talent professionals and hiring managers surveyed said it was important to hire for soft skills as much or more than it was to hire for "hard" skills. Eighty - nine percent said that "bad hires" usually lacked soft skills. Those findings align with the CGMA Competency Framework, which also highlights people - and leadership - related soft skills.

However, work still needs to be done to close the gap between new hires' existing proficiencies and employers' needs. The National Association of Colleges and Employers' Job Outlook 2020 report disclosed skill gaps in high - rated career readiness competencies such as professionalism/work ethic, oral and written communications, critical thinking/ problem - solving , teamwork/collaboration, and leadership.

EMOTIONAL INTELLIGENCE IS THE KEY TO SOFT SKILL DEVELOPMENT

Creative internship supervisors or mentors can coach interns to help them develop their soft skills by using emotional intelligence as the lever. Emotional intelligence is foundational to other necessary skills such as persistence, critical thinking, problem - solving , optimism, people skills, and prioritizing of tasks. In their book Emotional Intelligence 2.0 , Travis Bradberry and Jean Greaves state that emotional intelligence skills subsume the majority of other important skills, including "time management, decision - making , and communication."

By understanding the components of emotional intelligence, internship mentors can figure out how to integrate elements of it into an intern's experience. The five components of emotional intelligence are generally thought to be self - awareness , self - regulation , motivation, empathy, and social skills. Below are some ideas on how to help interns develop in each of these five areas.

Self-awareness

In the papers we ask students to write, many say that they expect not only to learn new skills but also to learn more about themselves during their internships. One way to encourage the development of self - awareness is to ask interns to list their technical and soft skills at the start of the internship experience and to revisit that list partway through the experience and again at the end. Such an exercise reveals to students their individual "blind spots," or weaknesses unknown to the student but noticed by others. When a mentor identifies and discusses these areas with the intern, it can facilitate the process of self - discovery .

Tactfulness is important. An intern who becomes aware of gaps in her skills and aptitudes may find such a realization to be temporarily humbling. With self - reflection and a considerate analysis by a mentor, the intern will eventually increase her competence and enjoy a feeling of increased self - efficacy , defined by the American Psychological Association as a "belief in his or her capacity to execute behaviors necessary to produce specific performance attainments." Repeated reflection can help an intern develop a continuous improvement mindset — a worthy goal of an internship.

An internship journal is another good practice for promoting self - awareness . By journaling, interns can practice a type of reflection that famed management consultant Peter Drucker called feedback analysis. This process involves several steps: recording, reflecting on what was recorded, analyzing, and taking action. A mentor can help with the "analyze" step of journaling by helping the student sort through the "what" (what happened), gain insight from the "why," and in some cases learn the "how."

Mentors and supervisors of interns can also use this kind of analysis on the job. For example, if the quality of an intern's work product is not up to par, a supervisor should help the intern think through "why" the quality wasn't there and "how" to better pay attention to detail the next time.

Self-regulation

Self - regulation involves controlling one's behavior, thoughts, and stress levels while pursuing one's goals. Individuals who are high in emotional intelligence are able to deal with stress and other negative emotions in an effective way.

Some ways to help interns build self - regulation include:

Modeling: Accounting can be a stressful profession, especially in fields such as audit or tax, which have strict deadlines and long hours. Interns can face additional stress from the fact that an internship is often their first entry into a professional work environment. This can produce disruptive emotions. It is key that interns see their supervisors demonstrate how professionals successfully deal with stress and anxiety.

Everyone involved with an intern in the workplace should be a role model. Showing an intern how to bounce back after a tough experience can be very useful modeling behavior. Supervisors should stress clearly and early on in the experience that they expect interns to have a "never give up" attitude and a proactive learning mindset.

Mindfulness: Firms may encourage or even provide on - site mindfulness training.

Encouraging pauses: Simply encouraging interns to pause and think before acting is also effective and can reduce their tendency to act impulsively. Some students are so anxious to show their value that their work product is hurried, so simply suggesting that an intern slow down and double - check their work can be helpful. Supervisors can also ask interns to prepare a checklist of quality control steps or just to take a step back to reflect upon their processes and why it is critical that their work be done accurately.

Anyone trying to hire an intern seeks students who are self - motivated , and many do come to the engagement very motivated and self - directed . They usually want to learn and want to relate their book learning to the real - world work of accountants. Some students also report becoming more motivated, enthusiastic, and passionate about their careers when they see how their college course work connects with their internship duties.

Internship supervisors can also nurture motivation by emphasizing achievement through goal setting, requiring daily to - do lists, discussing weekly milestones, and celebrating "wins" (such as engagements successfully completed).

Discussing how an intern's work fits into the big picture can also increase motivation. Interns often mention that they developed more interest in their work as the result of a supervisor taking the time to explain the "why" of a project. They often find that seeing how their work contributed to the achievement of an overall objective, such as a client deliverable, is motivational.

Having a caring attitude toward others can benefit all professionals, and accountants are no exception. Empathy is at the heart of emotional intelligence, and it is both an inborn capability and a fundamental people skill that can be developed over time. Often a student's level of empathy increases through real - world experiences.

Internship supervisors can model empathy by making an attempt to understand the challenges experienced by an intern. Sympathizing and relating to a newly hired intern's early days on the job is an example of empathy that the intern may someday apply when, as an established professional, she works with a new hire, builds client or team relationships, or navigates hard situations. Supervisors can also demonstrate sensitivity by helping interns face stumbling blocks — for example, by stopping by an intern's desk after a meeting (or arranging for a quick online check - in during remote work) to clarify confusing points or to see if the intern has any questions.

During remote internships, interns can feel isolated and find it difficult to connect on an emotional level. Letting interns know that supervisors are available and eager to be a resource can increase their sense of belonging and is all the more important when interns are working remotely.

If a student seems to lack empathy in a particular situation, his or her supervisor can address this. It's important to try to understand why the lack of empathy exists. For instance, it can result simply from poor listening skills and not paying attention to the details of the situation. In this case, an internship coach can tactfully identify poor listening skills and address them by asking the intern to replay the incident and to suggest a more empathetic response.

Social skills

Interns often note that one of the greatest benefits of their internship is the social aspect: working with professionals, meeting new people, and making contacts. Social skills can be enhanced, and an internship experience should proactively facilitate them. Employers should give interns many opportunities to build personal relationships and professional networks beyond helping them grow their LinkedIn contacts.

Students often need a nudge to "get out there" — to move out of their comfort zone and interact and socialize with experienced professionals. A planned after - work event such as bowling, a painting night, or a dinner with the team is a good start.

Intern supervisors should look for other opportunities to get students involved with professionals. They should encourage them to become student members of professional associations such as the AICPA and their state society of CPAs and encourage them to attend sponsored events. They can further advance interns' interpersonal skill development by finding opportunities for them to communicate with clients, interact with executives to gather data for projects, and approach firm managers and directors to ask questions.

Socialization can be a challenge during remote internships. Supervisors may need to plan more frequent check - ins , online social and networking events, and increased engagement with senior leadership through video discussions.

Instructing interns on videoconferencing etiquette and best practices (such as muting the microphone when not speaking, positioning the camera carefully and keeping video on, limiting distractions, and avoiding multi - tasking during online meetings) can also help create good social skills.

A PATH TO PROFESSIONAL SUCCESS

Accounting internships should be a transformative experience in so many ways. Think about how your "internship curriculum" can help an intern become immersed in the culture of your firm's work setting while developing technical skills and emotional intelligence. Consider what you can do as an internship supervisor to help launch an intern down the path to becoming a well - rounded professional accountant.

About the authors

Michael P. Griffin, CPA , is a senior lecturer in accounting and finance at the University of Massachusetts Dartmouth's Charlton College of Business. Allison Griffin Dimond, CPA , is a senior tax associate in the Global Mobility Services group with PwC Boston.

To comment on this article or to suggest an idea for another article, contact Courtney Vien, a  JofA senior editor, at  [email protected]  or 919-402-4125.

AICPA resources

• " Powerful Internship Programs for Smaller Firms ," JofA , Dec. 2018
• " Increase Your EQ and Shine in the Workplace ," JofA , June 12, 2018

CPE self-study

• Emotional Intelligence (#169410, online access)
• Human Intelligence — Happiness at Work Series (#169480, online access)
• Human Intelligence Series (#169430, online access)
• Human Intelligence — Series 2 (#188900, online access)

For more information or to make a purchase, visit future.aicpa.org/cpe-learning or call the Institute at 888-777-7077.

Online resources

• Developing an Effective Internship Program  (PCPS member login required)
• Human Intelligence ebook and videos
• Internship Program Quick Start Guide
• PCPS Firm inMotion e-Toolkit
• SheQ: Using the Power of Emotional Intelligence for Success

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How To Raise an Emotionally Intelligent Child

Kids need support to develop emotional intelligence. Here's how you can teach your child to identify and express emotions in a healthy way.

Benefits of Raising an Emotionally Intelligent Child

Use feeling words to label your child’s emotions, show empathy, model appropriate ways to express feelings, teach healthy coping skills, develop problem-solving skills, make emotional intelligence an ongoing goal.

While academic intelligence is important, raising an emotionally intelligent child is one of the most crucial tasks a parent can undertake.

Emotional intelligence (EQ)—a person’s ability to understand, interpret, express, and manage their own emotions and their ability to navigate interpersonal relationships with awareness, empathy, and an appreciation for the emotional experiences of others—is a crucial set of skills that develop over time, and that parents can help kids learn at any age. It allows them to develop empathy, regulate their emotions , and develop the social skills that will help them navigate life.

Here are some strategies to encourage emotional intelligence in kids.

Parents / Bailey Mariner

Over the past several decades, studies have found that emotional intelligence provides various benefits that will serve your child well throughout their life. Having a low EQ can lead to challenges down the line. Here are just a few of the ways emotional intelligence is an asset:

• High EQ is linked to high IQ. Some people who have been identified as gifted tend to score higher on emotional intelligence evaluations. The research is mixed as cognitive abilities, social environments, and individual differences also play a role.
• Better relationships. Emotional intelligence skills help kids manage conflict and strengthen their ability to develop deeper friendships. Adults with high levels of emotional intelligence also report better relationships in their personal and professional lives.
• Childhood EQ is linked to higher success during adulthood. A 19-year study published in the American Journal of Public Health found that a child’s social and emotional skills in kindergarten may predict lifelong success. Children who were able to share, cooperate, and follow directions at age 5 were more likely to obtain college degrees and to begin working full-time jobs by age 25.
• Improved mental health. Research has found that having higher levels of emotional intelligence seems to offer a safeguard against mental disorders like  depression .

The benefits of emotional intelligence make sense. A child who can calm themselves when angry will likely do well in difficult circumstances. And a child who can express their emotions in a healthy way is likely to maintain healthier relationships than a child who screams or says mean things when they're angry.

The good news is that all kids have the capacity to learn emotional intelligence skills. They just need adults to teach them how and to consistently support them along the way.

Kids need to know how to recognize how they’re feeling. You can help your child by putting a name to their emotions and teaching them how to name their emotions using feeling words.

Feeling Words Definition

Feeling words are words that describe different emotions. Examples of feeling words include: hurt, angry, and happy. You can use a feeling words list to show your child all the different emotions they may experience and teach them how to name them.

It can also be helpful to let your kids know the clues that they gave to let you know how they were feeling. For example, when your child is upset they lost a game or have to share a toy, you can say, "I noticed that your fists are clenched and that you stomped your feet. It looks like you feel really angry right now. Is that right?" If they look sad, you might say, "I notice that you're frowning and have tears in your eyes. Are you feeling disappointed that we aren't going to visit Grandma and Grandpa today?"

Emotional words such as “angry,” “upset,” “shy” and “painful” can all build a vocabulary to express feelings. Don’t forget to share the words for positive emotions, too, such as “joy,” “excited,” “thrilled” and “hopeful.”

When your child is upset—especially when their emotions seem a bit dramatic—it can be tempting to minimize how they're feeling, but dismissive comments can send the message to your child that there's something wrong with how they feel, and make it less likely that they'll want to share their feelings with you next time.

A better approach is to validate their feelings and show empathy—even if you don’t understand why they're so upset . If your child is crying because you told them they can’t go to the park until they clean their room, say something like, “I feel upset when I don’t get to do what I want to. It’s hard sometimes to keep working when I don’t want to.”

Showing your child that you value how they feel and that you want to understand how they feel on the inside can help make expressing their big emotions through unhelpful or inappropriate behaviors less appealing.

Kids need to know how to express their emotions in a socially appropriate way. So, while saying, “My feelings are hurt,” or drawing a picture of a sad face could be helpful, screaming in someone's face or breaking their things aren’t OK. The best way to teach your child how to express feelings is by modeling these skills yourself.

Use feeling words in your everyday conversation and practice talking about them. Say things like, “I feel angry when I see kids being mean on the playground,” or “I feel happy when we get to have our friends come over for dinner.”

Studies show that emotionally intelligent parents are likelier to adopt parenting styles that are conducive to raising emotionally intelligent children. So, make it a habit to clearly focus on building your skills to be an effective role model for your child.

Once kids understand their emotions, they need to learn how to deal with them healthily. Knowing how to calm themselves down, cheer themselves up, or face their fears can be complicated for little ones.

Teach specific skills. For example, your child may benefit from learning how to take a few deep breaths when they're angry to calm their body down. A kid-friendly way to teach this involves telling them to take “bubble breaths,” where they breathe in through their nose and blow out through their mouth as if they're blowing through a bubble wand.

You might also help your child create a kit that helps them regulate their feelings. A coloring book, a favorite joke book, soothing music, and lotions that smell good are a few items that can help engage their senses and calm their emotions. Put the items in a special box that they decorate. Then, when they're upset, remind them to go get their calm-down kit and practice using their tools to manage their emotions.

Part of building emotional intelligence involves learning how to solve problems. After the feelings have been labeled and addressed, it’s time to work through how to fix the problem itself.

Perhaps your child is angry that their sibling keeps interrupting them while they're playing a video game . Help them identify at least five ways they might solve this problem. Solutions don’t have to be good ideas. Initially, the goal is to brainstorm ideas.

Once they've identified at least five possible solutions, help them assess the pros and cons of each one. Then, encourage them to pick the best option.

When your child makes mistakes, work through what could have been done differently and what your child can do to resolve any lingering issues. Try to act as a coach, rather than the actual problem-solver.

No matter how emotionally intelligent your child seems, there is always room for improvement—and there are likely to be some ups and downs throughout childhood and adolescence. As they grow older, they're likely to face obstacles that will challenge their skills. So, make it a goal to incorporate skill-building into your everyday life. When your child is young, talk about feelings every day.

Talk about the emotions characters in books or in movies might be feeling. Discuss better ways problems might have been solved or strategies characters could use to treat others with respect.

Use your child’s mistakes as opportunities to grow better. When they  act out because they're angry  or they hurt someone’s feelings, take time to reflect on what happened, talk about what they might to do help the person feel better, and explore what different choices they could make in the future. With your ongoing support and guidance, your child can develop the emotional intelligence and mental strength they’ll need to maintain healthy relationships and thrive throughout their life.

A meta-analytic review of emotional intelligence in gifted individuals: A multilevel analysis. Personality and Individual Differences . 2021.

Early social-emotional functioning and public health: The relationship between kindergarten social competence and future wellness .  American Journal of Public Health . 2015.

Relationship of depression with empathy, emotional intelligence, and symptoms of a weakened immune system . Frontiers in Psychology . 2023.

The emotional intelligence of today’s parents – influences on parenting style and parental competence . Frontiers in Public Health . 2023.

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Critical Thinking: Creating Job-Proof Skills for the Future of Work

Daniela dumitru.

1 Teacher Training Department, Bucharest University of Economic Studies, 010374 Bucharest, Romania

2 Doctoral School of Psychology and Educational Sciences, University of Bucharest, 050663 Bucharest, Romania

Diane F. Halpern

3 Department of Psychology, Claremont McKenna College, Claremont, CA 91711, USA; moc.liamg@nreplahfenaid

In this study, we explore the transformative impact of artificial intelligence (AI) on the job market and argue for the growing importance of critical thinking skills in the face of job automation and changing work dynamics. Advancements in AI have the potential to disrupt various professions, including, for example, programming, legal work, and radiology. However, solely relying on AI systems can lead to errors and misjudgments, emphasizing the need for human oversight. The concept of “job-proof skills” is introduced, highlighting the importance of critical thinking, problem-solving, empathy, ethics, and other human attributes that machines cannot replicate with the same standards and agility. We maintain that critical thinking can be taught and learned through appropriate classroom instruction and transfer-focused approaches. The need for critical thinking skills is further reinforced by the influx of information and the spread of misinformation in the age of social media. Moreover, employers increasingly value critical thinking skills in their workforce, yet there exists a gap between the demand for these skills and the preparedness of college graduates. Critical thinking is not only essential for the future of work, but also for informed citizenship in an increasingly complex world. The potential impact of AI on job disruption, wages, and employment polarization is discussed, highlighting the correlation between jobs requiring critical thinking skills and their resistance to automation. We conclude by discussing collaborative efforts between universities and labor market organizations to adapt curricula and promote the development of critical thinking skills, drawing on examples from European initiatives. The need to prioritize critical thinking skills in education and address the evolving demands of the labor market is emphasized as a crucial step for navigating the future of work and opportunities for workers.

1. Introduction: Critical Thinking: Creating Job-Proof Skills for the Future of Work

The rapid evolution of online technologies has ushered in a paradigm shift in employment, redefining the nature of work and the skills required to succeed in the digital age. This transformative landscape, characterized by the ubiquitous presence of the Internet, social media platforms, and advanced artificial intelligence systems, has created a plethora of new opportunities and challenges in the labor market. As we navigate this digital frontier, it is becoming increasingly clear that traditional employment paradigms are undergoing a profound transformation. The convergence of online technologies with the demands of a networked world has not only created new job opportunities, but it has also disrupted established industries, rendering some job roles obsolete while creating demand for previously unforeseen skills. In this era of unprecedented connectivity and innovation, examining the intricate interplay between online technologies and jobs is paramount as it holds the key to understanding the dynamics of our rapidly evolving workforce.

Artificial intelligence (AI) is disrupting many jobs and promises “to change the way the world works” ( adminGPT 2023, para. 13 ). The number and range of AI programs are increasing at a rapid pace, and they are likely to continually improve to meet user demands. Consider, for example, ChatGPT, which can respond to questions and requests in a way that seems to come from a human rather than a computer program. GPT stands for “generative pretrained transformer”. It is generative in that it can provide responses that it never “learned”; it is pretrained with a large language model ( Bushwick et al. 2023 ). Newer versions can describe visual images, although thus far, they cannot create visual images. Its uses are seemingly endless. It is easy to imagine how such programs can change the lives of blind individuals. In fact, it can and will change the lives of all of us.

In this paper, we argue that these advances in online technologies will make critical thinking (CT) more important than ever before. Many who are preparing to enter the job market, and many who are already employed, will need to adapt to new forms of job automation and different ways of working.

Consider, for example, that an early achievement of ChatGPT was its generation of Python code (a computer language) to compute various tasks, such as data analysis. Apparently, getting ChatGPT to generate code is so easy that several YouTube videos have popped up claiming that they can teach novice users to use ChatGPT to generate code in 90 s. ( Data Professor 2023 ). The benefits are obvious, but so are the potential job losses for people who work in Python. Python coders will need to upgrade their skills, perhaps first becoming experts in the use of ChatGPT and similar programs, but this also has a positive side--they can spend more time working on larger questions such as which analyses are needed, and, of course, carefully reviewing the work produced by AI to ensure that it is accurate and understandable. Early versions of ChatGPT responses often contained errors. A New York lawyer learned the hard way: Steven A. Schwartz, a lawyer for 30 years, used ChatGPT to create a legal document ( Weiser and Schweber 2023 ). It was filled with fake citations and bogus judicial opinions. Sadly, Mr. Schwartz never checked the accuracy of the document he filed in court. The judge was not amused. This highly public and embarrassing event should be a lesson for all of us. Current AI programs cannot be trusted to take over our work, though they may be able to aid or supplement it. However, other AI programs can “read” radiographs more accurately than human radiologists, which provides a benefit to both radiologists and patients. There is an immediate positive effect for this advancement: Radiologists will have more time to directly work with patients, and yes, they must also check the accuracy of the outputs from their programs when presenting diagnoses.

For the rest of us, whether we are students or early or late in our careers, we need to focus on the development of “job-proof skills” in the face of AI advances. A report from the United Nations defines job-proof skills as “conceptual and strategic thinking, problem-solving, empathy, optimism, ethics, emotional intelligence, and judgments are the future-proof skills and attributes that machines will not be able to replicate with the same standards and agility as qualified human beings” ( Elkeiy 2022, para. 5 ). In other words, critical thinking skills will always be needed.

2. What Is Critical Thinking?

Although some scholars in the field of critical thinking have emphasized differences among various definitions, we believe that the commonalities are evident (c.f., Dwyer 2017 ; Nisbett 2015 ; Lipman 1991 ; Fisher 2001 ). There are some differences in the use of terms and several skills might be more important, but all of the definitions (more or less) conform to our preferred definition: “Critical thinking is the use of those cognitive skills and abilities that increase the probability of a desirable outcome. It is purposeful, reasoned, and goal directed. It is the kind of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions. Critical thinkers use these skills appropriately, without prompting, and usually with conscious intent, in a variety of settings. That is, they are predisposed to think critically. When we think critically, we are evaluating the outcomes of our thought processes--how good a decision is or how well a problem is solved. Critical thinking also involves evaluating the thinking process--the reasoning that went into the conclusion we’ve arrived at, or the kinds of factors considered in making a decision” ( Halpern and Dunn 2023, pp. 6–7 ). The reason we need a common definition of critical thinking is that, without it, instructors can and have passed almost anything off as instruction in critical thinking. However, common ground is to be found concerning CT definitions. In a European project, which we shall refer to in Section 4.3 , the critical thinking definition is based on the works of Halpern and Dunn ( 2023 ), Facione ( 1990 ), Paul and Elder ( 2008 ), and Kuhn ( 1999 ). During two debate sessions, 33 international participants from higher education and the labor market defined critical thinking as a deliberate cognitive process guided by conscious, dynamic, self-directed, self-monitored, and self-correcting thought ( Rebelo et al. 2023 ). It relies on both disciplinary and procedural knowledge, along with metacognitive aspects (including metacognitive, meta-strategic, and epistemological dimensions). Critical thinking can be cultivated and enhanced through the development of competencies, and it is facilitated by various attitudes, such as systematic thinking, open-mindedness, empathy, flexibility, and cognitive maturity. Additionally, it encompasses intellectual skills such as reflection, self-regulation, analysis, inference, explanation, synthesis, and systematic thought. Critical thinking not only stimulates problem-solving capabilities but also facilitates effective communication, fosters independent and holistic thinking, and bolsters decision-making and active citizenship ( Pnevmatikos et al. 2021 ).

2.1. Can Critical Thinking Be Learned?

We teach writing, oral communication, and mathematics with the (often implicit) belief that these skills will be learned and transferred to multiple settings both inside and outside of the classroom. There is a large and growing research literature showing that, with appropriate classroom instruction in critical thinking, including specific instruction designed for transfer, the skills will spontaneously transfer and in uncued (i.e., there are no reminders to use the critical thinking skill that was learned in class) situations ( Dumitru 2012 ; Heijltjes et al. 2014 ; Tiruneh 2019 ). Several such studies were presented by Dwyer ( 2017 ) and Halpern and Dunn ( 2023 ). For the sake of brevity, we review just one recent study. The study was designed to counteract the effects of conspiracy theories. When people believe conspiracy theories, they often act in harmful ways–such as refusing to get the COVID-19 vaccine, which resulted in the death of large numbers of people around the world, or attacking the United State Capitol Building on 6 January 2021 in the belief that there was a conspiracy afoot designed to steal the United States 2020 presidential election from Donald Trump. In a review of the research literature on the efficacy of interventions, the researchers found “there was one intervention which was characteristically different to the rest” ( O’Mahony et al. 2023, para. 23 ). It was a semester-long university course in critical thinking that was designed to teach students the difference between good scientific practices and pseudoscience. These courses require effort and commitment, but they are effective. The same conclusion applies to all interventions designed to enhance critical thinking. There are no fast and easy “once and done” strategies that work. This is why we recommend continuous and pervasive coursework to make sure that the learning of CT skills “sticks.”

2.2. The Need for Critical Thinking Skills

Online technologies-related (including AI) job loss and redesign are not the only reasons why we need to concentrate on teaching and learning the skills of critical thinking. COVID-19 left 140 million people out of work, and many of their jobs will never return ( Roslansky 2021 ). We are drowning in a tsunami of information, confronted with advertisements online, in news reports, social media, podcasts, and more. The need to be able to distinguish good information from bad is critical. In addition, employers want to hire people with critical thinking skills. In a recent report by Hart Research Associated ( 2018 ), they found that in an employer survey of 501 business executives, 78% said that critical thinking/analytic reasoning is the most important skill they want in their employees, but they also added that only 34% of college graduates arrive well prepared in critical thinking. This gap between what employers want and their perception of the preparedness of the workforce was larger for critical thinking than for any other area. In fact, every report on the future of work made this same point. Consider this quote from The World Economic Forum ( 2020 ) on the future of jobs: “Skills gaps continue to be high as in-demand skills across jobs change in the next five years. The top skills and skill groups which employers see as rising in prominence in the lead up to 2025 include groups such as critical thinking and analysis as well as problem-solving.” (p. 5). In a report from the Office of the European Union: Key Competences for Lifelong Learning, the commissioner wrote “Critical thinking, media literacy, and communication skills are some of the requirements to navigate our increasingly complex world” ( Navracsics 2019, p. 3 ). Of course, critical thinking is not just needed in the world of work. A true democracy requires an educated citizenry with citizens who can think critically about world social issues, such as the use/threat of AI, war, poverty, climate change, and so much more. Irrational voters are a threat to all of us—and to themselves.

The need to think critically is not new, but it has taken on a new urgency as social media and other forms of communication have made the deliberate spread of misinformation move at the speed of light. There is nothing new about the use of lies, half-truths, and innuendos to get people to believe something that is not true. Anyone can post anything on popular media sites, and this “fake news” is often copied and shared thousands of times. Sometimes the information is spread with a deliberate attempt to mislead; other times, it is copied and spread by people who believe it is true. These messages are often used to discredit political adversaries, create social unrest, and incite fear. It can be a difficult task to determine what to believe and what to discard. Vosoughi et al. ( 2018 ) analyzed data from 126,000 tweets that were spread by approximately 3 million people. How did the researchers discriminate true data from false data? The same way we all should. They used several different fact-checking sites and found 95% to 98% agreement regarding the truth or falsehood of information. They found that false data spread more quickly and more widely than true data because the false data tended to be novel and sensational, rendering it salient and seductive.

In today’s landscape, the imperative to foster critical thinking skills is becoming increasingly apparent as we grapple with the rapid rise of social media and artificial intelligence technologies and their profound impact on the future of work. The confluence of these transformative forces has ushered in a new era characterized by the potential for significant job disruption. As online technologies advance and automation becomes more widespread, certain traditional job roles may become obsolete, requiring the development of innovative skills and adaptability in the workforce. In this context, critical thinking emerges as a central element in preparing individuals to navigate the evolving job market. It equips individuals with the ability to analyze complex information, discern credible sources from the proliferation of social media information, and make informed decisions in an era of blurring boundaries between human and machine contributions to the workforce. Cultivating critical thinking skills will be essential to ensuring that individuals can take advantage of the opportunities presented by new technologies while mitigating the challenges of job disruption in this AI-driven future.

3. Critical Thinking Skills and Job Disruption and Replacement

Eloundou et al. in 2023 estimated that about 15% of all U.S. workers’ jobs could be accomplished much faster and at the same level of quality with currently available AI. There are large differences in the extent to which various occupations and industries will be affected by advancements in AI. For example, tasks that require a high degree of human interaction, highly specialized domain knowledge, or creating innovative technologies will be minimally affected; whereas, other occupations such as providing captions for images or answering questions about a text or document are more likely to be affected. Routine-based jobs in general are more likely to be dislodged by advanced technologies ( Acemoglu 2002 ). Using the basic definitions of skills that are standard in O*Net, Eloundou et al. ( 2023 ) found a clear negative correlation between jobs requiring knowledge of science and critical thinking skills and the likelihood that AI will “take over” the job. These findings reinforce our main point—the best way to gain job-proof skills is with critical thinking.

The effect of online technologies on wages is complicated because of the large number of factors that come together to determine earnings. Acemoglu and Autor ( 2011 ) advocated for a model that simultaneously considers the level of the tasks required for any job (low, medium, and high), where a high level of skill is defined as one that allows employees to perform a variety of tasks, the demand for the tasks, and technological changes that can complement a task or replace it. They assert that employment has become increasingly polarized with the growth in both high education, high wage occupations and low education, and low wage occupations in the United States and the European Union. To understand and predict which occupations will be most disrupted by AI (and other developing technologies), an investigator will need to simultaneously consider all of these variables. Technological advancements can generate shifts in demand, favoring either high- or low-skilled workers. According to Acemoglu and Autor ( 2011 ), we can expect some of the largest disruptive effects at the middle level of skills, where some of the tasks performed at this level can be more easily replaced by new technologies, with widespread employment growth in high- and low-skilled occupations.

4. Business-University Collaborations

The pursuit of promoting high standards of critical thinking in university students across various academic disciplines is a challenging endeavor that should be leveraged through collaboration with stakeholders. In such collaborations, stakeholders can contribute to refining the skills required by learners and bring their own perspectives to academic instruction. This close partnership between universities and stakeholders helps minimize gaps and mismatches in the transition to the labor market, facilitates research collaboration, and increases student motivation.

Collaborations between businesses and universities have gained increasing importance in today’s rapidly evolving educational and economic landscape. These partnerships are instrumental in bridging the gap between academic learning and the real-world skills demanded by the job market. One key aspect of business-university collaboration (BUC) is the alignment of curricula with the dynamic needs of industries. This entails the joint effort of higher education institutions (HEIs) and industry experts to design, develop, and deliver educational programs that equip students with practical, job-ready skills. The curriculum design phase involves tailoring study programs, courses, and modules to address skills gaps and align with the specific requirements of employers.

Moreover, BUC extends beyond the classroom. Collaborations often involve business engagement in educational activities, including guest lectures, internships, co-op programs, and research projects. These interactions provide students with invaluable exposure to real-world scenarios, allowing them to apply theoretical knowledge in practical settings.

In essence, BUC is a multifaceted partnership that benefits both students and businesses. It ensures that educational programs remain relevant, fostering a seamless transition from academia to the workforce. This collaborative approach not only enhances students’ employability but also contributes to the overall growth and innovation of industries.

Operationalizing the collaboration implicates a particular focus on curriculum design, development, and delivery. These involve the collaboration between higher education institutions and labor market partners to create or enhance undergraduate or postgraduate study programs, courses, or modules. This collaborative effort aims to address skills gaps, align curricula with employers’ needs, integrate training initiatives, and improve graduates’ employability. Additionally, curriculum delivery includes various forms of business involvement, such as guest lectures, placements, supervision, mentoring, and work-based learning activities.

While the existing literature often discusses the barriers and motivations for university-business collaboration ( Healy et al. 2014 ; Orazbayeva et al. 2020 ), there is a need for more empirical insights into the roles and responsibilities of each party engaged in joint curriculum design, development, and delivery, as well as lessons learned from these collaborations ( Rebelo et al. 2023 ).

4.1. Why Do We Need Higher Education’s Help?

In the preceding sections of this paper, we delved into the disruptive forces of artificial intelligence (AI) on the job market and the critical need for individuals to adapt to these changes by developing “job-proof skills”. The rise of online technologies such as ChatGPT presents both opportunities and challenges, particularly in fields where middle-level skills are required. To effectively tackle these challenges, we must turn our attention to the pivotal role of education and the cultivation of essential skills such as critical thinking.

We highlighted how AI is rapidly transforming various industries and the need for individuals to adapt to these changes. Moreover, we explored the question of whether critical thinking can be learned, showcasing research evidence that supports the teachability of this skill. Now, we shall explore practical strategies for fostering critical thinking skills through collaborations between universities and businesses. The idea here is to create an educational framework that equips students with the capabilities needed to thrive in the evolving workforce.

Building upon the success of two European projects, “Critical thinking across higher education curricula—CRITHINKEDU” and “Critical thinking for successful jobs—THINK4JOBS”, we argue that incorporating practical experience and CT development through apprenticeships is a possible action for better higher education classes. This collaborative approach between HEI and LMO designed to address the differing perspectives and terminologies used by these two entities regarding critical thinking could be an important curriculum design for the better adaptation of job market technology disruptions.

Research conducted by Eloundou et al. ( 2023 ), which shows that critical thinking skills and science skills are less likely to be taken by AI, compels us to sustain the THINK4JOBS apprenticeship curricula as a possible teaching protocol for critical thinking enhancement to face challenges posed by AI at work.

The results from these projects demonstrate significant progress in students’ critical thinking skills and dispositions. These improvements, as highlighted below in Section 4.3 , underscore the effectiveness of embedding critical thinking in the curriculum. The guidelines formulated for implementing Critical Thinking Blended Apprenticeship Curricula provide a roadmap for educators to follow when effectively integrating critical thinking into their courses.

As we ponder the possibility of a world where critical thinking is widespread, we can envision a future where individuals are equipped to confront the ideological fanaticism that threatens global stability. Critical thinking, as both a cognitive skill and a disposition, has the potential to shape a workforce capable of adapting to the ever-changing landscape of work, making informed decisions, and contributing to a more rational and democratic world. The THINK4JOBS project emphasizes the practical steps taken to prepare students for the future job market and sets the stage for further exploration of the role of critical thinking in addressing global challenges, including AI presence in the job market.

4.2. CRITHINKEDU Proctocol for Critical Thinking Education across Curricula

Given that the best education for the future of work is the acquisition of critical thinking skills, how can we facilitate this sort of education? One way to obtain a job-proof education is to create classes with the help of labor market organizations. Two projects funded by the European Union were designed to bring to life the idea that better communication and collaboration between universities and employers result in a better adaptation of the curriculum, especially a curriculum involving critical thinking skill development.

Between 2016 and 2019, the project “Critical thinking across the European higher education curriculum—CRITHINKEDU” focused on how CT is taught in various academic domains. The CRITHINKEDU project, involving universities across Europe, exemplifies how academia and industry can join forces to bridge the gap between classroom learning and real-world job demands. This initiative aimed to enhance the curriculum by explicitly emphasizing critical thinking skill development. It revealed that employers across various fields value critical thinking, and they perceive it as essential for recent graduates entering the workforce.

The participants were eleven universities from nine European countries (Belgium, Czech Republic, Greece, Italy, Spain, Portugal, Romania, Lithuania, and Ireland; Dominguez 2018). Qualitative research was conducted with 32 focus groups comprised of professionals from various European countries and fields. The findings align with previous studies: “CT is a set of interconnected skills (interpretation, inference, analysis, explanation, evaluation, self-regulation”, see Payan-Carreira et al. ( 2023, p. 16 ), and dispositions (open-mindedness, refection, attentiveness, organization, perseverance, intrinsic goal motivation ( Payan-Carreira et al. 2023 ), essential for recent graduates in response to labor market demands. However, an important consideration is that the practical application of CT varies across professional fields. The participants in this study defined the ideal critical thinker as someone with a cultivated mindset, motivated to learn and improve, and equipped with cognitive and behavioral tools to anticipate, regulate, and monitor their thinking. CT is associated with problem-solving and decision-making and is intertwined with other skills such as proactivity, adaptability, creativity, emotional intelligence, communication, and teamwork. The report from this project also introduced “a European collection of the Critical Thinking skills and dispositions needed in different professional fields for the 21st century” ( Dominguez 2018 ), which categorizes CT skills and dispositions based on professional fields and offers a basis for defining learning objectives and adapting university curricula. This study provides valuable insights from 189 European employers into CT needs in the labor market for new graduates. The interviewed professionals had an obvious preference for CT skills in STEM fields and an obvious preference for dispositions in the Humanities. Social Sciences and bio-medical sciences professionals were equally interested in CT skills and dispositions, with a slight preference for dispositions ( Dominguez 2018, p. 28 ).

4.3. Next Steps: THINK4JOBS Blended Appreticeship Curricula

After the termination of the CRITHINKEDU project, partners from Romania, Greece, Lithuania, and Portugal, with the addition of a new partner from Germany, proposed a new research application: “Critical Thinking for Successful Jobs—THINK4JOBS” ( www.think4jobs.uowm.gr ). The idea was to utilize the results from the previous project and, together with labor market organizations, create new courses that are more adapted to the reality of the future of work. The core element of the classes was explicit teaching of critical thinking, using real-life cases and methods. In an apprenticeship model, critical thinking skills are embedded in a relevant context. The value of realistic contexts is that students can see the need for the skills being taught in a workplace scenario. Relevant contexts enhance student engagement and motivation to learn. Dumitru et al. ( 2021 ) focused on improving students’ critical thinking skills and dispositions through collaboration between Higher Education Institutions (HEIs) and Labor Market Organizations (LMOs). The aim was to bridge the gap between HEI curricula and the expectations of the labor market by incorporating apprenticeships that provide practical experience and CT development.

The process of mapping responses from those in the labor market organizations onto college curricula involved the use of research methods such as observation, focus groups, and documentary analysis, with stakeholders from HEIs and LMOs participating. The findings indicated that while there were no definitive “gaps” between HEIs and LMOs, there were contextual differences in the approach to CT. HEIs focus on long-term career preparation, while LMOs emphasize short-term learning strategies. The terminology and expression of CT also differed between the two contexts. Based on the findings, ten work-based scenarios were created, with one from each discipline involved in the project. Overall, the report ( Dumitru et al. 2021 ) highlighted the different goals and perspectives of HEIs and LMOs regarding CT, emphasizing the need for collaboration and a common understanding of which skills should be included in the college curriculum.

There is a different context in the approach to CT, since HEIs usually use different learning activities, focusing more on career preparation with long-term goals, while LMOs follow compact and short-term learning and teaching strategies. Furthermore, the findings suggest that CT is a new workplace requirement and that HEIs and LMOs do not choose the same terminology when referring to the concept, with HEIs usually choosing scientific terms. Another element that emerged is that CT is generally expressed in a declarative way in higher education institutions, while in LMOs the application to specific cases follows a more procedural approach. Put another way, LMOs are focused on making a profit, while HEI is focused on being socially responsible.

In the second phase of the project, partners ( Pnevmatikos et al. 2021 ) focused on the development of a collaborative training curriculum for Higher Education Instructors and LMO tutors. The purpose of the training was to enhance comprehension and knowledge of critical thinking for both sides of this collaboration, since previous research indicated a potential lack of conceptual and procedural understanding between these two entities. Additionally, the training aimed to facilitate the promotion, support, and evaluation of students’ CT skills within apprenticeship curricula, as well as the creation of blended curricula utilizing an open-source learning platform. The training course encompassed workshops that delved into various aspects of CT, including analyzing and reassembling ideas about CT, formulating a working definition of CT, instructional methodologies, blended learning techniques, usage of a learning platform, CT assessment, and the development of a Memorandum of Understanding (MoU) between higher education institutions and LMOs. The participants’ knowledge about these topics was assessed through pre- and post-training online questionnaires. Although data analysis showed various predicted trends, only perceived self-confidence in the topics covered during the training obtained statistical significance ( Pnevmatikos et al. 2021 ).

In the final report from this project, Payan-Carreira et al. ( 2023 ) presented the results of the implementation of the critical thinking Blended Apprenticeships Curricula (CTBAC) and discussed the improvements in critical thinking skills and dispositions observed in students. The study involved cross-disciplinary analysis and assessed changes before and after the piloting activities. A total of 609 students participated, and their critical thinking skills and dispositions were evaluated.

The consortium chose the Critical Thinking Self-Assessment Scale (CTSAS) developed by Nair ( 2011 ) as an instrument to assess CT skills based on an earlier conceptualization ( Facione 1990 ). The questionnaire has been tested in various geographic and cultural contexts, demonstrating good reliability, internal consistency, and confirmatory factor analysis results. However, the original CTSAS was considered too long to complete, consisting of 115 items, so a shorter version was specifically developed for this project. The short form of the questionnaire (CTSAS-SF) was created through a two-step process. Items with loading weights below .500 were eliminated, resulting in 84 remaining items. Redundant and non-cognitive-focused items were marked for elimination, leaving 60 items. The short form maintained the original scale’s framework and utilized a seven-point Likert scale ranging from 0 (Never) to 6 (Always) for students to respond to items assessing various dimensions and subdimensions of CT skills.

The CTSAS-SF validation process, with confirmatory factor analysis, resulted in two models with equivalent satisfactory goodness-of-fit indices. Model 4, the second-order factor model (RMSEA = .051; TLI = .924; CFI = .927), had a chi-square/df ratio of 2.33. The Cronbach alpha of the overall instrument was excellent (α = .969). Sample items are shown in Table 1 .

Sample items forming Critical Thinking Self-Assessment Scale (CTSAS), Nair ( 2011 ).

Compared to instruments for assessing CT skills, the availability of instruments for measuring critical thinking (CT) dispositions is limited. However, one of the instruments adopted by the consortium to assess CT dispositions is the Student-Educator Negotiated Critical Thinking Dispositions Scale (SENCTDS), which was developed by Quinn et al. ( 2020 ). The scale was validated with a mixed population of Irish and American undergraduate students. The scale considers a variety of CT dispositions that the authors consider important for the labor market and real-world decision-making. Some of the items in the scale combine Facione ’s ( 1990 ) original CT dispositions into new dimensions that are relevant to academic and labor market success, such as organization, perseverance, and intrinsic goal motivation. The scale consists of six dimensions (Reflection, Attentiveness, Open-mindedness, Organization, Perseverance, and Intrinsic Goal Motivation) and presents statements for students to respond to using a 7-point Likert scale. The Likert scale ranges from 1 (strongly disagree) to 7 (strongly agree). The original version of the SENCTDS contains 21 items. The validation process, with confirmatory factor analysis, identified only one model presenting a satisfactory goodness-of-fit index—model 3, comprised of six correlated factors (RMSEA = .054; TLI = .974; CFI = .969) with a chi-square/df ratio of 2.57. The instrument presented a high Cronbach alpha (α = .842), suggesting a strong internal consistency of the instrument. Sample items are presented in Table 2 .

Sample items from Student-Educator Negotiated Critical Thinking Dispositions Scale (SENCTDS), developed by Quinn et al. ( 2020 ).

The analysis showed gains in critical thinking skills and indicated that changes were more prominent in skills than dispositions. All skills (interpretation, analysis, inference, explanation, self-regulation, and evaluation) obtained significant differences between the pretest and posttest, with p ≤ .0001 to all skills, plus the integrated critical thinking skills score was t = 9.705 and p ≤ .0001, which demonstrates strong significant difference between pre- and the posttest. Dispositions displayed no significant differences regarding the integrated score, but showed significant differences in reflection (t = 1.766, p = .079), open-mindedness (t = 2.636, p = .009), organization (t = 2.568, p = .011), and intrinsic goal motivation (t = 1.712, p = .088).

Based on the findings from the implementation of the blended apprenticeship curricula, the following guidelines were formulated for implementing Critical Thinking Blended Apprenticeship Curricula ( Payan-Carreira et al. 2023 ):

• Provide an explanation of the importance of critical thinking—Clearly communicate to students why critical thinking is a vital skill in today’s workforce and how it is valued in specific professions. Explicitly incorporate the development of critical thinking as an outcome of the course.
• Emphasize continuous and pervasive CT training—To achieve success, there should be a concerted effort across disciplinary curricula to foster students’ critical thinking skills and dispositions. Skills require training, and dispositions necessitate the internalization of desired attitudes. Therefore, sufficient time and a collaborative approach at the disciplinary level are necessary for consistent and significant progress.
• Allocate dedicated time—Building on the previous point, it is essential to allocate specific time within the course to work on the proposed critical thinking goals. Students and educators need to schedule activities and create opportunities for preparation, development, and feedback exchange. This ensures that the intervention leads to meaningful, lasting learning.
• Establish connections with real-world scenarios—Foster student engagement and improve their perception of learning experiences by incorporating case studies that reflect situations professionals encounter in their daily work. By grounding the learning content in reality, students are more likely to be motivated and actively participate in the educational process.

Foster reflection on CT skills and dispositions—Offer students the chance to reflect on their reasoning processes and the attitudes they have developed throughout their learning experiences. Encouraging reflective thinking enhances the effectiveness of learning interventions and helps cultivate a deeper understanding of one’s experiences.

These steps aim to guide educators in effectively implementing the critical thinking blended apprenticeship curricula while also maximizing the impact of critical thinking development in students.

The two European projects made a great start in integrating the skills that employers want employees to learn from university curricula, but the results are nonetheless provisional. There is not a clear agreement among participating universities regarding how best to teach critical thinking, nor any regarding its importance for future jobs. We urge that more work should be done to nurture critical thinking within university curricula in order to provide our current students—who represent the future of the workforce—the much-wanted job-proof skills they need.

5. European Recommendations and Good Practices

Critical thinking stands as a pivotal goal for European Higher Education Institutions. To facilitate the attainment of this objective, we present an educational protocol that draws from comprehensive research and practical experiences, including insights from the CRITHINKEDU project. This protocol amalgamates insights from both theoretical and empirical studies on critical thinking with practical strategies for its cultivation.

Recommendations go toward signing memorandums of understanding between universities and labor market organizations to cultivate strong partnerships ( Rebelo et al. 2023 ). Effective collaboration between universities and businesses is crucial in fostering critical thinking. This partnership thrives on the synergy that results when academic institutions and businesses combine their expertise, resources, and perspectives. Strategies such as aligning goals, fostering long-term commitment, and promoting a culture of collaboration can strengthen these partnerships and ensure that academic research is harmoniously aligned with real-world needs.

Another recommendation relates to the formulation of compelling goals . Accurate and transparent goals are fundamental to the successful implementation of university-industry collaborations to promote critical thinking. These goals must be clearly defined and easily understood at multiple levels, from the institutional to the program and course levels. Recognition of critical thinking as an overarching goal implies its integration into assessment and evaluation processes.

Another recommendation is to develop flexible curricula . To effectively foster critical thinking, curricula must demonstrate adaptability and responsiveness to emerging trends and market demands. The use of agile curriculum design methodologies and the involvement of business partners in curriculum development is of great value. Approaches such as problem-based and case-based learning facilitate rapid adaptation to evolving market needs, such as the use of AI-powered software to solve work tasks better and faster. Regular feedback mechanisms and ongoing collaboration with business partners ensure that curricula remain relevant and flexible.

Incorporating real-world challenges and case studies into curricula bridges the gap between academia and the business world, creating an environment that encourages experiential learning. The active involvement of business stakeholders in providing relevant challenges plays a key role. Students’ problem-solving skills are enhanced by shifting from traditional teaching methods to project-based, problem-based, or case-based learning. Engaging students through apprenticeships, internships, guest lectures, and seminars immerses them in authentic work environments and fosters their professional development.

Ongoing, multi-faceted evaluation is a cornerstone of the collaboration between higher education and the business community to cultivate critical thinking. Assessment includes measuring learners’ progress in critical thinking, the effectiveness of curricula, and the impact of partnerships through the use of key performance indicators.

Regarding how to implement a critical thinking curriculum, pedagogical research ( Elen et al. 2019 ) suggests that in the development of critical thinking, whether it is regarded as a skill, disposition, or a combination of both, three categories of supportive measures can be identified: modeling, induction, and declaration.

Modeling: Support the development of critical thinking skills by demonstrating what it means to think critically at the institutional, programmatic, and course levels, considering multiple perspectives and alternative viewpoints.

Induction: Support critical thinking development by provoking critical thinking through the presentation of open-ended questions, unstructured tasks, complex problems, and real-world issues. The exact nature of “induction” and how it is implemented may vary across fields and disciplines. Induction can be carried out in a variety of ways; for example, presenting unstructured problems, providing authentic tasks, encouraging constructive controversy, asking “why” questions, or encouraging student autonomy.

Explanation: Promote the development of critical thinking by articulating or explicitly stating what is at stake, what strategies can be used, and what criteria must be met. This explanation can take the form of oral or written communication and should always be explicit and specific. Declaring and making things explicit can be accomplished in a variety of ways, including using critical thinking rubrics, developing elaborate concept maps, providing feedback on critical thinking, and engaging in discussion and reflection on critical issues.

This integrated approach, encompassing university-business collaboration and an educational protocol, underscores the significance of critical thinking in higher education. It provides a structured framework for nurturing this essential skill by aligning objectives, fostering partnerships, adapting curricula, and implementing ongoing evaluation practices. In doing so, educational institutions are better poised to equip students with the critical thinking skills needed to thrive in a rapidly evolving world.

6. Concluding Remarks or Can Critical THINKING Save the World?

In summary, the dynamic interaction between universities, businesses, and the evolving technology landscape, including the rise of artificial intelligence (AI) and online technologies, underscore the critical need to nurture and develop students’ critical thinking skills. As we navigate the challenges posed by AI and the ever-expanding digital realm, collaborative efforts between academia and industry have proven to be instrumental in preparing students for the future job market.

Incorporating real-world experiences, such as apprenticeships, into the curriculum is an important step toward improving students’ critical thinking skills in real-world contexts. Projects such as “Critical thinking across higher education curricula—CRITHINKEDU” and “Critical thinking for successful jobs—THINK4JOBS” have demonstrated the potential of these collaborations to bridge the gap between classroom learning and industry needs. In addition, the development of flexible curricula that can adapt to the evolving needs of the job market, especially considering online technologies, is essential. By integrating real-world challenges and case studies into the curriculum, students gain valuable problem-solving skills and are better prepared to navigate the complexities of the digital age.

Ongoing assessment and evaluation are critical components of this collaborative effort, ensuring that critical thinking remains a central focus and that students are making meaningful progress in acquiring this essential skill.

With the disruption of AI and the ubiquity of online technologies, the integration of critical thinking into higher education curricula is more important than ever. It enables students not only to thrive in a technology-driven world, but also to contribute to a rational, democratic, and globally interconnected society. The partnerships forged between universities and businesses, along with a well-defined educational protocol, provide a roadmap for cultivating these essential skills and preparing students for the challenges and opportunities of the future job market. The imperative to foster critical thinking in university curricula remains a fundamental step in equipping tomorrow’s workforce to navigate the complexities of an AI-influenced job market and a rapidly changing world.

Lilienfeld ( 2007, para. 3 ) said it well: “The greatest threat to the world is ideological fanaticism, by ideological fanaticism I mean the unshakeable conviction that one’s belief system and that of other in-group members is always right and righteous and that others’ belief systems are always wrong and wrong-headed”. Imagine a world where (most or even many) people use the skills of critical thinking. Just maybe, CT could save the world.

The job market will require a psychologically adaptable toolkit, and we propose that critical thinking is an essential component therein. The disruptions imposed by new technological advances such as AI will require students to learn new employable skills because we will need not just an engineer, but a critical thinking engineer; not just a programmer, but a critical thinking programmer; and not just a journalist, but a critical thinking journalist. The dignity of workers—their humanity and our collective survival—may well depend on CT, a very human creation.

Acknowledgments

We sincerely thank Dana Dunn, Moravian University, for comments on an earlier version of this manuscript.

Funding Statement

Daniela Dumitru received funding from European Commission/EACEA, through the ERASMUS+ Programme, “Critical Thinking for Successful Jobs—Think4Jobs” Project, with the reference number 2020-1-EL01-KA203-078797.

Author Contributions

Conceptualization, D.F.H. and D.D.; investigation, D.F.H. and D.D.; resources, D.F.H. and D.D.; writing—original draft preparation, D.F.H. and D.D.; writing—review and editing, D.F.H. and D.D. All authors have read and agreed to the published version of the manuscript.

Conflicts of Interest

The authors declare no conflict of interest.

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