how to improve problem solving skills as a leader

Problem-solving in Leadership: How to Master the 5 Key Skills

The role of problem-solving in enhancing team morale, the right approach to problem-solving in leadership, developing problem-solving skills in leadership, leadership problem-solving examples.

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What’s the Role of Problem-solving in Leadership?

Getting to the root of the issue: First, Sarah starts by looking at the numbers for the past few months. She identifies the products for which sales are falling. She then attempts to correlate it with the seasonal nature of consumption or if there is any other cause hiding behind the numbers.
Identifying the sources of the problem: In the next step, Sarah attempts to understand why sales are falling. Is it the entry of a new competitor in the next neighborhood, or have consumption preferences changed over time? She asks some of her present and past customers for feedback to get more ideas.
Putting facts on the table: Next up, Sarah talks to her sales team to understand their issues. They could be lacking training or facing heavy workloads, impacting their productivity. Together, they come up with a few ideas to improve sales.
Selection and application: Finally, Sarah and her team pick up a few ideas to work on after analyzing their costs and benefits. They ensure adequate resources, and Sarah provides support by guiding them wherever needed during the planning and execution stage.
Identifying the root cause of the problem.
Brainstorming possible solutions.
Evaluating those solutions to select the best one.
Implementing it.

Analytical thinking: Analytical thinking skills refer to a leader’s abilities that help them analyze, study, and understand complex problems. It allows them to dive deeper into the issues impacting their teams and ensures that they can identify the causes accurately.
Critical Thinking: Critical thinking skills ensure leaders can think beyond the obvious. They enable leaders to question assumptions, break free from biases, and analyze situations and facts for accuracy.
Creativity: Problems are often not solved straightaway. Leaders need to think out of the box and traverse unconventional routes. Creativity lies at the center of this idea of thinking outside the box and creating pathways where none are apparent.
Decision-making: Cool, you have three ways to go. But where to head? That’s where decision-making comes into play – fine-tuning analysis and making the choices after weighing the pros and cons well.
Effective Communication: Last but not at the end lies effective communication that brings together multiple stakeholders to solve a problem. It is an essential skill to collaborate with all the parties in any issue. Leaders need communication skills to share their ideas and gain support for them.

How do Leaders Solve Problems?

Business turnaround, crisis management, team building.

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Why is problem solving important?

What is problem-solving skills in management, how do you develop problem-solving skills.

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How to improve your problem solving skills and build effective problem solving strategies

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Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization.

Problem solving workshop

Creating a bespoke, tailored process
Tackling problems of any size
Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match.

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop.

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for:

aligning large, multi-discipline teams
quickly designing and testing solutions
tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first.

The stage-based structure of the design sprint is also very useful for teams new to design thinking. The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work.

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

Improving core problem solving skills
Thinking outside of the box
Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses.

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking.

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

New facilitators or non-facilitators
Approaching difficult subjects with a simple, creative framework
Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

Solo entrepreneurs or small teams with low capacity
Peer learning and gaining outside expertise
Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session?

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another.

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context.

Coaching and mentoring

Focused learning and development
Filling skills gaps
Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues.

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill.

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

Paying complete attention to the speaker.
Removing distractions.
Avoid interruption.
Taking the time to fully understand before preparing a rebuttal.
Responding respectfully and appropriately.
Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.
Observe body language.
Paraphrase what was said in your own words, either mentally or verbally.
Remain neutral.
Reflect and take a moment before responding.
Ask deeper questions based on what is said and clarify points where necessary.

Active Listening #hyperisland #skills #active listening #remote-friendly This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity.

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight.

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys #innovation #issue analysis #liberating structures With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone.

Marshmallow challenge with debriefing #teamwork #team #leadership #collaboration In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting.

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip #feedback #communication #appreciation #closing #thiagi #team This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process.

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method #sharing #creativity #warm up #idea generation #brainstorming The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures.

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result.

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project.

Team Purpose & Culture #team #hyperisland #culture #remote-friendly This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room.

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention.

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard.

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence.

Explore your Values #hyperisland #skills #values #remote-friendly Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others.

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion.

Empathy map #frame insights #create #design #issue analysis An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza #leadership #team #remote-friendly This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature.

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses #hyperisland #team #issue resolution A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps #hyperisland #action #remote-friendly This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills.

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process.

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process. Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change.

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban #gamestorming #action #agile #project planning Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well.

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map #ideation #concepts #research #design #issue analysis #remote-friendly Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered.

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors.

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process.

Decisions, Decisions… #communication #decision making #thiagi #action #issue analysis When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions.

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity #ice breaker #teambuilding #team #remote-friendly 9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session.

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together.

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format.

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly.

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues.

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them.

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible.

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results.

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective.

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

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4 Effective Problem-Solving Strategies and Skills for the Workplace

Regardless of how many tools and processes are in place, there will come a time when a leader must deal with unexpected problems in the workplace. It’s important that a leader focuses on building problem-solving skills within their team to enact change in the organisation. Without problem solving, businesses operate inefficiently and are unable to match organisational strategy.

In this article we’ll discuss the problem-solving process and the problem-solving skills leaders require for success.

What is problem-solving?

Problem-solving is the process of finding solutions to meet a goal by overcoming obstacles. It involves identifying problems and taking time developing and implementing solutions to them. In the workplace, this means dealing with issues such as project deadlines, changing variables and other business-related topics that can affect the performance and health of your organisation.

Importance of problem-solving skills in leadership

In leadership, problem-solving is about reducing risk and pushing your team to meet organisational outcomes. When things go wrong, it’s up to leaders to fix them—and be strategic about it.

This means ensuring the solution leads to long-lasting change in the workplace. Adjusting processes so that you won’t fall into the same trap next time, facilitating the development of problem-solving skills in team members, or setting up a clear foundational strategy to use as a basis for problem-solving activities in the future. It’s all about minimising the impact a future problem will have on the business, thereby making the problem-solving process more efficient.

In terms of meeting organisational outcomes, you want to meet your business goals, not meander from the path. It’s up to leaders to make sure that whatever solution is chosen and implemented, it will set your business on a trajectory towards organisational values and priorities.

This is why we’ve created the first performance learning management system (PLMS) here at Acorn. It’s a dynamic AI-powered platform for that synchronises L&D experience with business performance, by guiding learners step-by-step to master the role-specific capabilities that accelerate organisational performance.

The problem-solving process

Sometimes, you come across a tough problem to solve, and finding possible solutions for it can feel overwhelming, especially when there’s a lot at stake. Enter: The problem-solving process .

In simple terms, the problem-solving process is broken into four separate stages, which we’ll get into in more detail below.

Identify the problem

Generate possible solutions
Select a solution
Implement and evaluate.

When problems arise they can take many forms, which is why you need to be sure that what you’re identifying is the cause of the problem and not just symptoms. Ask questions to find the root cause.

Who is involved with or most affected by the problem?
What is happening?
When did it happen? Is it urgent?
Where did it happen, and does it affect anything else?
Why is the issue impacting workflows and team members?
How is it impacting workflows and team members?

Asking these questions will probably reveal a lot of smaller issues which will help you define the real problem. Plus, having an overview of all the smaller issues affecting the course of productivity in your organisation paints a clear picture of what problems need to be addressed.

Generate alternatives

Brainstorm multiple ideas. If you immediately lock in on the first solution you come up with you might be depriving your organisation of a better fix. The best thing to do here is not to analyse the best course of action as you go—rather, wait until you have a selection of alternative solutions first before you weigh the merits of each one.

It’s also important to remember who you identified in the first step as being involved or affected by the problem. These people are stakeholders in the process and should be consulted to discuss potential courses of action, thanks to their unique perspectives.

The solutions you brainstorm should be in line with your business strategy, regardless of whether those solutions are long- or short-term.

Select an alternative

To determine which solution is best, you should consider the following questions:

Will this solution fix the problem better than other alternatives?
Will all your stakeholders agree with using this alternative?
Does your organisation have the capacity to implement it?
Is implementation of the solution likely to happen?

You need to make sure you examine all potential alternatives without bias to find the most effective solution for your specific problem. Rushing to select a solution without proper evaluation could result in more problems arising.

Implement solutions and follow up

Work with the people most affected by the problem before bringing in others to implement your solution. This is an important step towards gaining buy-in for the implementation process, ensuring a better and more efficient roll-out.

After that, you need to evaluate and gather feedback. Communication should be open during implementation so you can course-correct any issues that arise during the process. Working on improving your solution as you go is effective problem solving at its best. And evaluating the efficacy of your solutions is a good habit for maintaining a healthy workplace .

The 4 most effective ways leaders can solve problems

By default, great leaders should be great problem solvers. They have good problem-solving skills with the right tools and focus to guide their teams through problems to specific solutions.

There are four effective problem-solving techniques leaders use to solve problems:

Transparent communication
Maintaining open-mindedness
Refrain from the blame-game
Connecting the dots.

The 4 effective problem-solving techniques leaders use

Maintain transparent communication

Problem solving works best when people feel comfortable sharing their opinions and feedback. Fact-finding is essential to understanding complex problems and solving them. When you don’t have effective and transparent communication across your organisation you develop silos, and silos breed more issues that need fixing.

Transparent communication isn’t just about being able to share ideas with direct managers and vice versa. It’s about breaking down the boundaries within an organisation that create silos, allowing the flow of information. This way, employees will be able to roam freely and share creative thinking with a wider range of people across the business. Without open channels of communication, your siloed teams will become inefficient and less productive due to the lack of collaboration and shared knowledge and procedures.

Encourage open-mindedness

Of course, there will always be people who make it difficult to solve problems in the workplace. The best course of action is to search for the people within teams who lift others up and look beyond the most obvious details and facts on a daily basis. These are defining characteristics of problem solvers.

A person who has these characteristics is innovative and shows initiative when it comes to solving problems. They take risks and use problem solving failures as learning opportunities and resources for growth. You should nurture this open-mindedness and treat failure as a tool to learn from to become stronger at problem solving.

Stop the blame-game

A team needs to work together, and there’s no better way to teach that than to lead by example. Problem solving is ineffective when everyone is pointing fingers at each other for every little problem that comes to light.

Of course, you need to identify the cause of a problem if you want it to be solved, but that’s not the same as placing blame. Instead, work towards defining a solution to solve the problem (as well as ensuring history won’t repeat itself).

Connect the dots

Solving a problem is one thing, but creating widespread change that sticks is another. If you work to tackle problems without defining problem-solving strategies first, you’ll essentially be starting the process from scratch every time. But, with a foundational strategy in place you can streamline the journey to a solution.

Having a strategy gives you the benefits of knowing which tools and resources to bring in to find answers and when. This could be anything from which people to involve, budgeting and pre-existing knowledge and expertise. A problem-solving leader should be able to utilise strategies while also leading long-term change to prevent the same problem from recurring over and over again.

Key takeaways

Problem solving is an essential element of leadership, team work, workplace culture and overall business health, allowing the organisation to run smoothly and meet its desired business outcomes. By possessing and encouraging problem solving techniques in team members, they will work efficiently together to evaluate alternative solutions and define lasting change that benefits the whole organisation.

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10 Problem-solving strategies to turn challenges on their head

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What is an example of problem-solving?

What are the 5 steps to problem-solving, 10 effective problem-solving strategies, what skills do efficient problem solvers have, how to improve your problem-solving skills.

Problems come in all shapes and sizes — from workplace conflict to budget cuts.

Creative problem-solving is one of the most in-demand skills in all roles and industries. It can boost an organization’s human capital and give it a competitive edge.

Problem-solving strategies are ways of approaching problems that can help you look beyond the obvious answers and find the best solution to your problem .

Let’s take a look at a five-step problem-solving process and how to combine it with proven problem-solving strategies. This will give you the tools and skills to solve even your most complex problems.

Good problem-solving is an essential part of the decision-making process . To see what a problem-solving process might look like in real life, let’s take a common problem for SaaS brands — decreasing customer churn rates.

To solve this problem, the company must first identify it. In this case, the problem is that the churn rate is too high.

Next, they need to identify the root causes of the problem. This could be anything from their customer service experience to their email marketing campaigns. If there are several problems, they will need a separate problem-solving process for each one.

Let’s say the problem is with email marketing — they’re not nurturing existing customers. Now that they’ve identified the problem, they can start using problem-solving strategies to look for solutions.

This might look like coming up with special offers, discounts, or bonuses for existing customers. They need to find ways to remind them to use their products and services while providing added value. This will encourage customers to keep paying their monthly subscriptions.

They might also want to add incentives, such as access to a premium service at no extra cost after 12 months of membership. They could publish blog posts that help their customers solve common problems and share them as an email newsletter.

The company should set targets and a time frame in which to achieve them. This will allow leaders to measure progress and identify which actions yield the best results.

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving.

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

The first step is to know which problem you need to solve. Then, you need to find the root cause of the problem.

The best course of action is to gather as much data as possible, speak to the people involved, and separate facts from opinions.

Once this is done, formulate a statement that describes the problem. Use rational persuasion to make sure your team agrees .

2. Break the problem down

Identifying the problem allows you to see which steps need to be taken to solve it.

First, break the problem down into achievable blocks. Then, use strategic planning to set a time frame in which to solve the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible.

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

Use one or more of the different strategies in the following section to help come up with solutions — the more creative, the better.

4. Evaluate the possible solutions

Once you’ve generated potential solutions, narrow them down to a shortlist. Then, evaluate the options on your shortlist.

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

Will my team be on board with the proposition?
Does the solution align with organizational goals ?
Is the solution likely to achieve the desired outcomes?
Is the solution realistic and possible with current resources and constraints?
Will the solution solve the problem without causing additional unintended problems?

woman-helping-her-colleague-problem-solving-strategies

5. Implement and monitor the solutions

Once you’ve identified your solution and got buy-in from your team, it’s time to implement it.

But the work doesn’t stop there. You need to monitor your solution to see whether it actually solves your problem.

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

There are many different ways to approach problem-solving. Each is suitable for different types of problems.

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 10 effective problem-solving strategies for you to try:

Use a solution that worked before
Brainstorming
Work backward
Use the Kipling method
Draw the problem
Use trial and error
Sleep on it
Get advice from your peers
Use the Pareto principle
Add successful solutions to your toolkit

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .”

What is the problem?
Why is the problem important?
When did the problem arise, and when does it need to be solved?
How did the problem happen?
Where is the problem occurring?
Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

woman-drawing-mind-map-problem-solving-strategies

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level.

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own.

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group.

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone.

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales.

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit.

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

three-colleagues-looking-at-computer-problem-solving-strategies

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

Critical thinking and analytical skills
Communication skills , including active listening
Decision-making
Planning and prioritization
Emotional intelligence , including empathy and emotional regulation
Time management
Data analysis
Research skills
Project management

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach .

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life.

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking.

two-colleagues-talking-at-corporate-event-problem-solving-strategies

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve.

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject.

We recommend starting with “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman.

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches.

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem.

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster.

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007.

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to uplevel your business

When facing a problem, it’s worth taking the time to find the right solution.

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, request a demo with BetterUp . Our expert coaches specialize in helping teams develop and implement strategies that work.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

What is lateral thinking? 7 techniques to encourage creative ideas

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The 4 most effective ways leaders solve problems.

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With as many problems as we are all faced with in our work and life, it seems as if there is never enough time to solve each one without dealing with some adversity along the way. Problems keep mounting so fast that we find ourselves taking short-cuts to temporarily alleviate the tension points – so we can move onto the next problem. In the process, we fail to solve the core of each problem we are dealt; thus we continuously get caught in the trap of a never-ending cycle that makes it difficult to find any real resolutions. Sound familiar?

Problem solving is the essence of what leaders exist to do. As leaders, the goal is to minimize the occurrence of problems – which means we must be courageous enough to tackle them head-on before circumstances force our hand. We must be resilient in our quest to create and sustain momentum for the organization and people we serve. But the reality of the workplace finds us dealing with people that complicate matters with their corporate politicking, self-promotion, power-plays and ploys, and envy. Silos, lack of budgets and resources, and many other random acts or circumstances also make it harder for people to be productive.

Competitors equally create problems for us when they unexpectedly convert a long-standing client, establish a new industry relationship, or launch a new product, brand or corporate strategy. Mergers & acquisitions keep us on our toes and further distract us from solving existing problems by creating new ones.

As Karl Popper , one of the most influential 20 th century philosophers of science, once eloquently stated, “All life is problem solving.” I’ve often contended that the best leaders are the best problem solvers. They have the patience to step back and see the problem at-hand through broadened observation; circular vision. They see around, beneath and beyond the problem itself. They see well-beyond the obvious. The most effective leaders approach problems through a lens of opportunity .

Leaders who lack this wisdom approach problems with linear vision – thus only seeing the problem that lies directly in front of them and blocking the possibilities that lie within the problem. As such, they never see the totality of what the problem represents; that it can actually serve as an enabler to improve existing best practices, protocols and standard operating procedures for growing and competing in the marketplace. They never realize that, in the end, all problems are the same – just packaged differently .

A leader must never view a problem as a distraction, but rather as a strategic enabler for continuous improvement and opportunities previously unseen.

When I launched my first venture in the food industry , we had a problem with the adhesion of the labels to the glass jar packaging of our products that affected nearly 20% of an initial shipment. As circumstances would have it, this was the first shipment to a new client that was “testing” our new products in 200 stores with an opportunity to expand our distribution to over 2500 stores nationally. Instead of panicking, we took a problem solving approach that involved multiple steps and resulted in a full-blown change management effort with our label supplier, manufacturer, trucking company and client. Rather than viewing this problem simply as a hurdle that could potentially lose us the client, we took proactive measures (and a financial investment) to show our new client that we were capable of not only solving the problem – but earning their trust by responding promptly and efficiently with a comprehensive step-by-step incident report that included our change management efforts.

This experience taught us many lessons about our company and helped us to avoid many unforeseen problems. The ROI from how we handled this problem helped open our eyes to many elements that were previously being overlooked – and in the long run it helped enable us to grow the business.

Whether you are a leader for a large corporation or a small business owner, here are the four most effective ways to solve problems.

1. Transparent Communication

Problem solving requires transparent communication where everyone’s concerns and points of view are freely expressed. I’ve seen one too many times how difficult it is to get to the root of the matter in a timely manner when people do not speak-up.

Yes, communication is a fundamental necessity. That is why when those involved in the problem would rather not express themselves – fearing they may threaten their job and/or expose their own or someone else’s wrong-doing – the problem solving process becomes a treasure hunt. Effective communication towards problem solving happens because of a leader’s ability to facilitate an open dialogue between people who trust her intentions and feel that they are in a safe environment to share why they believe the problem happened as well as specific solutions.

Once all voices have been heard and all points of view accounted for, the leader (with her team) can collectively map-out a path toward a viable and sustainable solution. As fundamental as communication may sound, don’t ever assume that people are comfortable sharing what they really think . This is where a leader must trust herself and her intuition enough to challenge the team until accountability can be fairly enforced and a solution can been reached.

2. Break Down Silos

Transparent communication requires you to break down silos and enable a boundary-less organization whose culture is focused on the betterment of a healthier whole. Unnecessary silos invite hidden agendas rather than welcome efficient cross-functional collaboration and problem solving.

Organizational silos are the root cause of most workplace problems and are why many of them never get resolved. This is why today’s new workplace must embrace an entrepreneurial spirit where employees can freely navigate and cross-collaborate to connect the problem solving dots; where everyone can be a passionate explorer who knows their own workplace dot and its intersections . When you know your workplace dot, you have a much greater sense of your sphere of influence . This is almost impossible to gauge when you operate in silos that potentially keep you from having any influence at all.

In a workplace where silos exist, problem solving is more difficult because you are more likely dealing with self-promoters – rather than team players fostered by a cross functional environment.. When you operate in a siloed environment where everyone wants to be a star, it becomes increasingly difficult to help make anything or anyone better. This is when problem solving becomes a discouraging task.

Breaking down silos allows a leader to more easily engage their employees to get their hands dirty and solve problems together . It becomes less about corporate politicking and more about finding resolutions and making the organization stronger.

3. Open-minded People

Breaking down silos and communication barriers requires people to be open-minded. In the end, problem solving is about people working together to make the organization and the people it serves better. Therefore, if you are stuck working with people that are closed-minded, effective problem solving becomes a long and winding road of misery.

There are many people in the workplace that enjoy creating unnecessary chaos so that their inefficiencies are never exposed. These are the types of people ( loafers and leeches ) that make it difficult for problems to get solved because they slow the process down while trying to make themselves look more important. Discover the lifters and high-potential leaders within the organization and you will see examples of the benefits of being open-minded and how this eventually leads to more innovation and initiative.

Open-minded people see beyond the obvious details before them and view risk as their best friend . They tackle problems head-on and get on with the business of driving growth and innovation. Close-minded employees turn things around to make it more about themselves and less about what is required to convert a problem into a new opportunity.

With this explanation in mind, carefully observe the actions of others the next time you are dealt a real problem.

4. A Solid Foundational Strategy

Without strategy, change is merely substitution, not evolution. A solid strategy must be implemented in order to solve any problem. Many leaders attempt to dissect a problem rather than identify the strategy for change that lies within the problem itself.

Effective leaders that are comfortable with problem solving always know how to gather the right people, resources, budget and knowledge from past experiences. They inspire people to lift their game by making the problem solving process highly collaborative; for them, it’s an opportunity to bring people closer together. I’ve always believed that you don’t know the true potential and character of a person until you see the way they solve problems.

Effective leaders connect the dots and map-out a realistic plan of action in advance. They have a strategy that serves as the foundation for how the problem will be approached and managed. They anticipate the unexpected and utilize the strengths of their people to assure the strategy leads to a sustainable solution.

Never shoot from the hip when problem solving. Avoid guessing. Take enough time to step back and assess the situation and the opportunities that each problem represents. Make the problem solving process more efficient by recognizing that each problem has its own nuances that may require a distinct strategy towards a viable resolution.

You know that you have great leadership in your organization when problem solving becomes a seamless process that enables the people and the organization to grow and get better. If problem solving creates chaos, you may have a serious leadership deficiency.

Problem solving is the greatest enabler for growth and opportunity. This is why they say failure serves as the greatest lesson in business and in life. Be the leader that shows maturity, acts courageously, and requires accountability. Applying each of these lessons can help you become a master problem solver. Each experience teaches us all new things. Embrace problem solving and the many unseen treasures it represents.

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How to Improve Problem Solving Skills in the Workplace

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In a career spanning over two decades in leadership and management, I’ve found myself at the epicenter of problem solving in the workplace more times than I can count. The nature of managing teams and leading projects means that each day comes with its own set of challenges, each presenting a new “fire” to extinguish.

This relentless demand for solutions has served not as a setback, but as a rigorous training ground for honing my problem solving skills. I’ve come to realize that the capability to effectively solve problems is not just an asset but a necessity in the fast-paced and ever-evolving workplace. The journey of refining these skills is continuous, demanding both dedication and a willingness to adapt.

This article aims to share insights and strategies on how to enhance problem solving skills in the workplace, drawing from lessons learned through firsthand experiences. Here, we’ll explore why cultivating strong problem solving abilities is crucial for professional growth and organizational success, and how you can systematically improve these skills to navigate the complex challenges of today’s work environment. Let’s dive in, and uncover the means to turn problems into opportunities for innovation and advancement.

Understanding the Importance of Problem Solving

In the modern workplace, the ability to tackle difficulties effectively is not a luxury, it is an absolute necessity. Problems can arise from a variety of sources: internal challenges, market competition, technological advancements, or unforeseen global events. Employees and leaders alike who excel in problem solving become invaluable assets to their organizations. But what makes problem-solving skills so crucial? Let’s unpack this.

Value in the Workplace

First and foremost, problem solving is directly linked to productivity and efficiency. A workforce adept in identifying issues quickly and proposing viable solutions can save a company from costly downtime and resource wastage. It is the oil that keeps the organizational machinery running smoothly.

Beyond the immediacy of resolving specific issues, problem-solving skills foster a proactive mindset. Rather than waiting for directives, employees who are skilled problem solvers take ownership and initiative. They are the ones who anticipate potential roadblocks and ward them off before they impact workflow.

Innovation and Adaptation

The constant push to find better, faster, and more cost-effective methods gives rise to innovation. When employees approach problems with a creative mindset, they often discover new ways of doing things that significantly improve operations. This adaptive quality ensures that a company is not just reacting to change but is staying ahead of it, prepared to pivot and embrace new opportunities.

Team Dynamics and Morale

A culture that values and develops problem-solving skills is also conducive to stronger team collaboration. When everyone brings their problem-solving ‘A-game’, it creates a synergistic effect where the sum is greater than its parts. Moreover, teams that solve problems together experience heightened morale and job satisfaction. Overcoming hurdles collectively strengthens workplace harmony and builds a sense of camaraderie and trust.

Risk Management

The strategic side of problem solving involves risk management—identifying potential issues before they become actual ones. Effective problem solvers are able to extract lessons from every challenge and apply them to future scenarios. This makes the business more resilient and able to handle adverse situations with more agility.

Measure of Leadership

Finally, for anyone in or aspiring to leadership, being a competent problem solver is a defining characteristic. Leaders are often judged by their capacity to navigate through crises and lead their teams to success. It’s not simply about extinguishing fires; it’s about doing so in a way that instills confidence and maintains or even boosts momentum.

Essential Problem-Solving Skills to Develop

To flourish in today’s complex business environment, mastering a set of core problem-solving skills is imperative. These skills serve as the toolkit for dismantling difficulties and turning them into opportunities. Here are some crucial abilities that professionals should foster:

Analytical Skills

The bedrock of problem solving is the ability to break down complex information into manageable parts. Analytical thinkers can dissect a problem and understand its components, which makes finding a solution more straightforward. Developing sharp analytical skills allows you to evaluate data methodically, recognize patterns, and isolate the variables that influence outcomes.

Critical Thinking

Critical thinking goes hand-in-hand with analytical capabilities. It involves questioning assumptions, evaluating arguments, and considering the validity and reliability of data before making decisions. By honing critical thinking, you reinforce your judgment and decision-making processes, ensuring that your solutions are well-founded and not just spur-of-the-moment guesses.

Creative Thinking

While analytical and critical skills are important, sometimes the best solutions come from outside the proverbial box. Creative thinking unlocks innovative solutions to problems that may not be apparent using traditional methods. Cultivating creativity isn’t just for artistic pursuits; it’s about looking at challenges from fresh angles and being open to unconventional ideas that can lead to breakthroughs.

Emotional Intelligence

Problem solving is not solely an intellectual exercise; it often involves managing emotions and interpersonal relations. Emotional intelligence (EQ) empowers you to understand and manage your own emotions and those of others. High EQ leads to better communication and collaboration, which is essential when you’re working through problems in a team setting.

Decision-Making Skills

All the analysis, critical thought, and creativity ultimately aim at making decisions. Timely and decisive action is often required to resolve issues before they balloon. Training yourself to weigh the pros and cons and then confidently make choices is an essential component of effective problem solving.

Strategic Planning

Strategic planning is about seeing the big picture . Those skilled in strategy are able to formulate step-by-step plans that lead to solutions, considering both short-term results and long-term implications. This forward-thinking approach is invaluable for moving from problem identification to successful execution of solutions.

Adaptability and Flexibility

In a world where change is the only constant, being adaptable and flexible is key. Problems often don’t follow a script, and you need to be able to pivot and adjust your plans as new information or variables come into play.

Persistence

Finally, an often-overlooked aspect of problem solving is the persistence to follow through. Some problems are more complex and stubborn than others, requiring sustained effort and the resilience to face setbacks.

By intentionally cultivating these skills, you will become better equipped to face the multitude of challenges that the workplace can throw at you. Strengthening these capabilities is not an overnight affair but rather a continuous journey of personal and professional development to become a good problem solver. As you advance these essential problem-solving skills, you’ll find yourself becoming a go-to source for solutions in your workplace, deepening your value and effectiveness in your role.

Strategies to Enhance Problem Solving Skills

Developing effective problem-solving skills is a dynamic and continuous process. To better navigate the complexities of the workplace and personal challenges, it’s beneficial to adopt certain strategies that can enhance these skills over time. Below are some effective strategies to consider incorporating into your personal development plan :

Continuous Learning

Keeping abreast of industry trends, technological advancements, and professional knowledge is essential. Engaging in continuous learning through courses, workshops, and reading can expose you to new ideas and methodologies that enhance your problem-solving skills.

Practice Critical Analysis

Like any other skill, problem-solving abilities improve with practice. Try to tackle diverse problems, even if they’re hypothetical. Games and puzzles that require strategic thinking can also sharpen your problem-solving skills.

Reflect on Past Experiences

Maintaining a journal where you document thechallenges you’ve faced, the approaches you took, and the outcomes can help you analyze your growth. This reflection can provide insights into how your approaches can be improved or adapted for future issues.

Foster Creativity

Regular brainstorming sessions, either solo or in a group, can help you think outside the box and generate creative solutions. Don’t judge ideas as they come; the goal is to open up as many possibilities as you can, and then evaluate them later for viability.

Seek Diverse Perspectives

Different perspectives can lead to unique solutions. By networking with others and collaborating, you can experience different problem-solving styles and learn new techniques. This can be particularly useful in complex scenarios where interdisciplinary approaches might be beneficial.

Develop Emotional Intelligence

Since problem-solving often involves other people, understanding emotional dynamics can lead to better outcomes. Work on emotional intelligence by practicing empathy and self-awareness. Knowing how your emotions influence your decisions can help you manage them more effectively.

Implement Structured Problem-Solving Methods

Familiarize yourself with structured problem-solving techniques such as SWOT Analysis, Root Cause Analysis, or the Five Whys. These frameworks can provide a systematic approach to dissecting and addressing problems more effectively.

Embrace Mistakes as Learning Opportunities

Every problem-solving process offers a lesson. Embrace mistakes and analyze them to understand what went wrong and why. This analysis can turn failures into valuable learning opportunities, preventing similar mistakes in the future.

Prioritize Problems

Not all problems need to be solved immediately, and not all require the same amount of resources. Learning to prioritize problems based on their impact and urgency can enhance your effectiveness.

By incorporating these strategies into your regular practices, you can sharpen your problem-solving skills and become more adept at navigating the challenges of both your professional and personal life. Enhancing these skills not only makes you a more competent individual but also a valuable team player and leader in any organizational setting.

Training and Resources for Skill Enhancement

Developing and enhancing problem-solving skills is a journey that involves continual learning and growth. Thankfully, in today’s digital world, there are abundant resources and training opportunities available that cater to varying levels of expertise and professional fields. Utilizing these resources can significantly boost your ability to tackle complex problems effectively. Here’s a guide to some of the most valuable types and sources of training and resources available:

Online Courses and Workshops

Platforms like Coursera, edX, and LinkedIn Learning offer courses taught by industry professionals and university professors. These platforms cover a wide range of topics from analytical thinking, critical reasoning, and creative problem-solving, to specialized courses tailored to specific industries. Interactive workshops can also simulate real-life problem-solving scenarios, offering hands-on experience.

Books and eBooks

A wealth of knowledge exists in books focused on enhancing problem-solving skills. Titles such as “Thinking, Fast and Slow” by Daniel Kahneman, and “The Art of Problem Solving” by Russell L. Ackoff provide insights into human cognition and practical strategies for effective problem-solving. eBooks available on platforms like Amazon Kindle allow easy access to the latest titles as well as classic texts.

Professional Development Seminars

Industry-specific seminars hosted by professional bodies or trade associations can be invaluable. These seminars often address current challenges in the field and offer problem-solving techniques that are immediately applicable to your work. Attending these events also provides networking opportunities with peers who may have faced similar challenges.

Mentorship Programs

Finding a mentor in your field can provide personalized guidance on navigating professional challenges. Mentors can share their experiences, offer advice on developing problem-solving strategies, and provide feedback on your approach to different situations.

Group Discussion Forums and Online Communities

Platforms like Reddit, Quora, and specific professional networks (e.g., Stack Overflow for tech professionals) can be excellent resources for sharing and receiving advice on problem-solving. Engaging with these communities allows you to discuss real-world problems, explore multiple perspectives, and learn from the experiences of others.

Simulation Games

Strategic and simulation games (e.g., chess, SimCity, or even escape rooms) can be fun and effective ways to sharpen your strategic thinking and decision-making skills. These games challenge you to think ahead, anticipate problems, and devise solutions within constraints, mirroring real-life problem-solving situations.

YouTube Channels and TED Talks

Educational YouTube channels (such as TED-Ed or CrashCourse) and TED Talks offer free access to engaging content that can broaden your perspective and inspire innovative thinking. They cover a vast range of subjects, including psychology, business strategies, and science—all of which can enhance your problem-solving skills.

E-learning Apps

Mobile apps designed for learning new skills can be highly convenient. Apps like Lumosity, which offers brain-training exercises, or Brilliant.org , which focuses on problem-solving and critical thinking, allow you to practice and improve your skills on the go.

By leveraging these diverse training and resources, you can effectively enhance your problem-solving skills and apply them to your professional and personal life. Remember, the key to improvement is consistency and the willingness to step out of your comfort zone to tackle new challenges.

Practical Ways to Apply Problem Solving in Everyday Work

Incorporating problem-solving techniques into daily work routines can transform the way challenges are approached, making processes more efficient and outcomes more effective. Here are practical ways to apply problem-solving skills in everyday work:

Start with Clear Problem Definition

The first step in solving any problem is accurately defining it. Spend time understanding the issue at hand. Ask questions like, “What exactly is the problem?”, “Why is it a problem?”, and “What are the consequences of this problem?” A clear, concise problem statement paves the way for focused and effective solutions.

Break Down the Problem

Large or complex problems can seem daunting at first. Break them down into smaller, more manageable components. This approach makes it easier to tackle each part of the problem systematically, without feeling overwhelmed. Analyzing smaller pieces of the puzzle often reveals insights that apply to the problem at large.

Implement the 5 Whys Technique

Originating from lean manufacturing practices, the 5 Whys technique is about asking “Why?” a minimum of five times to drill down into the root cause of a problem. This method encourages deeper investigation beyond surface-level issues and can uncover underlying problems that, once solved, prevent future occurrences.

Leverage Diverse Perspectives

Collaboration can bring diverse perspectives to the table, shedding new light on the problem. Encourage team members to share their insights, experiences, and potential solutions. Sometimes, a fresh pair of eyes can see a solution that may not be apparent from a single viewpoint.

Apply Critical Thinking

Critical thinking involves analyzing facts to understand a problem or topic objectively. It requires distancing yourself from emotional responses to evaluate data and evidence logically. In the context of problem-solving, this means looking at all angles of a problem, questioning assumptions, and considering various outcomes before deciding on a course of action.

Experiment with Brainstorming and Mind Mapping

Brainstorming sessions can generate a multitude of solutions in a short amount of time, making them invaluable for problem-solving. Mind mapping, on the other hand, can help visually organize thoughts, ideas, and potential solutions, making the relationships between different aspects of the problem and its possible solutions clearer.

Prioritize Solutions

Once potential solutions have been identified, evaluate and prioritize them based on criteria like feasibility, impact, and resource requirements. This step ensures that effort is invested in implementing solutions that are most likely to resolve the problem effectively.

Develop an Action Plan

An actionable plan outlines the steps needed to implement the chosen solution. This plan should include tasks, timelines, responsible individuals, and resources needed. Breaking the solution down into manageable steps ensures progress can be tracked, and adjustments can be made as needed.

Reflect and Learn from Outcomes

After implementing a solution, it’s crucial to assess its effectiveness. Did it solve the problem? What worked well, and what didn’t? Reflecting on these questions and learning from the outcomes is a critical part of the problem-solving process. It not only helps in refining current solutions but also enhances problem-solving skills for future challenges.

By integrating these practical strategies into everyday work, individuals and teams can foster a proactive problem-solving culture. This approach not only addresses issues more efficiently but also contributes to continuous improvement and innovation within the workplace.

Incorporating Problem Solving into Team Collaboration

Bringing problem-solving to the forefront of team collaboration not only enhances productivity but also drives innovation and team cohesion. Here are several strategies for effectively incorporating problem-solving into the fabric of team collaboration :

Foster Open Communication

Establish a communication-rich environment where team members feel comfortable sharing their thoughts and ideas. Encourage active listening and ensure that all voices are heard without judgment. This openness facilitates the free flow of information, which is critical for identifying issues and brainstorming solutions collaboratively.

Define Roles Clearly

Clearly defining roles within the team helps in streamlining the problem-solving process. Assign a facilitator to guide discussions, a scribe to document the process, and various roles based on team members’ unique skills and expertise. When everyone understands their responsibilities, the team can tackle problems more efficiently.

Utilize Group Problem-Solving Models

Adopt structured problem-solving models such as the PDCA cycle (Plan-Do-Check-Act) or the Six Thinking Hats technique to give a clear framework to the collaborative process. These models help organize thoughts, manage the flow of ideas, and assess solutions systematically.

Create a Safe Space for Creativity

Innovative solutions often arise from creative thinking. Create a team culture where creativity is valued and nurtured. Establish an environment where it’s safe to take risks and where unconventional ideas are explored, not immediately dismissed.

Encourage Collaborative Tools

Leverage technology to facilitate collaboration. Use project management tools, shared documents, and digital whiteboards to allow team members to contribute ideas, organize thoughts, and track progress in real-time, even when working remotely.

Value Diverse Perspectives

Diversity within teams brings a range of perspectives to problem-solving, which can lead to more comprehensive and robust solutions. Encourage team members with different backgrounds, skills, and experiences to contribute their viewpoints. Recognize the value of diversity as a strength in the problem-solving process.

Implement Regular Group Reflection Sessions

After completing a project or resolving an issue, reconvene the team for reflection sessions. What was learned? What could have been done better? Reviewing the problem-solving process and the outcomes can offer valuable learning experiences that improve the teams’ ability to handle future issues collectively.

Establish a Clear Process for Decision Making

While consensus may be ideal, it’s not always practical. Establish a decision-making process that is transparent and fair, such as voting or taking turns to make final decisions. Having a process in place can help avoid conflict and ensure that decisions are made in a timely manner.

Empower Team Members

Empower individuals within the team to take initiative and make decisions within their scope. This empowerment can lead to faster problem resolution and encourages a sense of ownership and accountability within the team.

Celebrate Successes and Learn from Failures

Acknowledge when the team successfully solves a problem and celebrate the achievement, no matter how small. This positive reinforcement motivates team members for future problem-solving endeavors. Similarly, view failures not as setbacks but as learning opportunities, providing valuable insights for improvement.

Incorporating problem-solving into team collaboration isn’t just about fixing issues; it’s about building a dynamic, resilient, and innovative team capable of confronting any challenge that comes their way with confidence and collective expertise.

Measuring the Impact of Improved Problem-Solving Skills

As organizations and teams focus on enhancing problem-solving abilities, it becomes essential to measure the impact of these improvements. Evaluating the outcomes not only validates the effort invested in developing these skills but also guides future training and development initiatives. Here are approaches to quantitatively and qualitatively measure the impact of enhanced problem-solving skills within a team or organization:

Benchmarking Performance Metrics

Before and after implementing problem-solving training or initiatives, benchmark key performance indicators (KPIs) relevant to the organization’s goals. Metrics such as customer satisfaction scores, product defect rates, service delivery times, and employee efficiency can provide tangible evidence of the impact of improved problem-solving skills. Monitoring these metrics over time helps in assessing the long-term effects on operational efficiency and productivity.

Employee Feedback and Self-Assessment

Gather feedback from team members about their confidence and competence in solving problems before and after training or initiatives. Surveys, interviews, and self-assessment tools can be used to measure perceived improvements in problem-solving abilities. Employees’ reflections on their growth and challenges provide invaluable insights into the effectiveness of development efforts and areas for further improvement.

Case Studies and Success Stories

Document specific instances where enhanced problem-solving skills led to significant positive outcomes—for example, a complex project delivered successfully, a critical issue resolved efficiently, or a notable innovation developed. These case studies serve as qualitative evidence of the impact and can be incredibly motivating for individuals and teams, illustrating the real-world applications and benefits of effective problem-solving.

Turnaround Time for Issue Resolution

Measure the time taken to identify, address, and resolve issues before and after applying focused problem-solving strategies. A reduction in the turnaround time indicates a more efficient problem-solving process. This metric can be particularly revealing in high-pressure environments where rapid response to challenges is crucial.

Innovation and Idea Implementation

Track the number of new ideas, innovations, and continuous improvement projects generated and implemented within a specific timeframe. Improved problem-solving skills often lead to a more innovative mindset and a higher rate of actionable ideas that can drive the organization forward.

Return on Investment (ROI)

Calculate the return on investment for training and development initiatives aimed at enhancing problem-solving skills. This can involve comparing the costs associated with these initiatives against the tangible benefits obtained, such as cost savings from efficiencies, increased sales from innovative products, or reduced waste and rework. Demonstrating a strong ROI is compelling evidence of the value of investing in problem-solving capabilities.

Employee Retention and Engagement

Examine trends in employee retention and engagement levels. Organizations that focus on developing problem-solving skills often see improvements in these areas because employees feel more empowered, valued, and capable. Higher engagement and lower turnover rates indirectly reflect the positive impact of a problem-solving culture.

Customer Feedback and Retention

Monitor changes in customer feedback and retention rates. Improvements in problem-solving can enhance product quality, customer service, and overall satisfaction, leading to positive feedback and higher retention. Changes in these metrics can provide insight into how enhanced problem-solving skills are perceived from the customer’s perspective.

By employing a combination of these quantitative and qualitative measures, organizations can gain a comprehensive understanding of the impact of improved problem-solving skills. This evaluative approach enables continuous improvement, helping to cultivate a culture of problem-solving that drives success and innovation.

Improving problem-solving skills in the workplace is crucial for any organization aiming to enhance efficiency, foster innovation, and maintain competitiveness. By encouraging a collaborative environment, providing ongoing training, implementing structured problem-solving frameworks, and promoting a culture of continuous improvement, teams can develop stronger analytical and creative thinking capabilities.

It’s essential for these efforts to be supported by managers and integrated into the core values of the organization to ensure their effectiveness and sustainability. As businesses work on refining these skills among their employees, they not only solve immediate challenges more effectively but also equip their workforce with the tools needed for future success. Thus, investing in and nurturing problem-solving skills becomes a pivotal strategy for organizational growth and resilience.

How Leaders Solve Problems & Practical Strategies for Earning Your Employees’ Respect

When it comes to problem-solving, leaders are some of the best in the business. They have to be – their jobs depend on it! To succeed, leaders need to be able to identify and address issues quickly and efficiently. But problem-solving isn’t just a leadership skill. With the right approach, problem-solving can be taught and learned by anyone with the right attitude.

Whether you’re a leader or not, stay tuned as in this blog post, we will explore the most effective ways leaders solve problems. We’ll discuss different problem-solving techniques and how to apply them in your own life!

The Power of Leaders Who Focus on Solving Problems

Quite a title, eh? However, it’s not ours! We borrowed it from a great article by the Harvard Business Review written by Deborah Ancona and Hal Gregersen. This article features Vivienne Ming, an exemplary American theoretical neuroscientist, and AI expert who was honored as one of the BBC 100 Women in 2017.

In this article, we see a non-traditional perspective on leadership as Ming doesn’t see herself as a “top manager”, but rather as a “ creative problem solver ” which ultimately makes us think about a problem-led type of leadership. This article states that these leaders don’t expect people to flock towards them; rather, they want others to get passionate about the problem they have identified and come up with creative solutions.

“I get out there, and I solve problems. And I hope that motivates my colleagues to do the same.” – Vivienne Ming

This a very interesting stance since leaders can be seen as “the whole package”, but what if some leaders are only problem solvers, problem identifiers, problem advocates, and problem enablers? We like this perspective as it allows us to see and admire leaders in another light.

Then, how do these problem-led leaders solve issues? Keep reading to find out!

Solving Problems Like the Best Leaders: The Top Guideline

Usually, problem-led leaders have one rule: problem-solving must be collaborative . As a problem solver, the leader should involve everyone and anyone who has the knowledge and skills necessary. However, there are other steps problem-led leaders take to problem-solve effectively. Here, we’ll explore problem-solving techniques that problem-led leaders use to tackle issues, read on!

Find the Root of the Issue

The first step problem-led leaders take is to identify the root cause of an issue. This requires them to look beyond what’s visible and study the problem in depth. Leaders who do this can quickly come up with solutions that get to the heart of the problem, as opposed to those who settle for quick fixes or band-aid solutions.

This requires critical thinking, empathy, and collaboration to gain an understanding of the various pieces that make up a problem and how they interact with one another. Once we have identified these intricate details, then – and only then – can we begin to form effective solutions that will stand for long periods.

Frame the Problem Accurately

Problem-led leaders don’t only look at the problem, they also frame it accurately. This means they understand that each problem is unique and requires a different approach. Framing the problem accurately helps problem-led leaders hone in on their problem-solving skills, as they know which problem-solving techniques to use and understand the context of the problem.

Design thinking defines problem framing as defining the scope, context, and perspective of the problem

Problem framing is a process of problem-solving led by leaders. It has 5 distinct steps – problem discovery, business context, user perspective, business-to-user mapping, and problem framing.

Problem discovery involves surfacing the problem for further analysis.
Business context provides relevant context on the problem such as customer needs/goals and associated pain points.
User perspective helps to understand users’ needs and goals through research.
Business-to-user mapping bridges the gap between what the business can deliver and what the customer expects,
And, finally, problem framing is designing solutions in response to problem discovery.

These steps are essential for problem framing to effectively turn ideas into visible and actionable products that provide value to end customers.

With all these steps, problem-led leaders guarantee that they are not only looking at the problem from their perspective but from the perspectives of those involved as well. By doing this, problem-led leaders can get a better understanding of different solutions and approaches to solving an issue.

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Data-Based Problem Solving

Since the advent of big data, problem-led leaders have adapted and embraced problem-solving strategies that are data-driven. By leveraging their understanding of data, problem-led leaders can identify problem areas and develop solutions that are based on facts, rather than assumptions (Let’s not confuse assumptions with predictions or projections.)

This type of problem-solving technique involves gathering data from different sources, identifying patterns, and correlating data to gain valuable insights. For example, coming back to Vivienne Ming, she altered her diabetic son’s medical devices so that all their data could be compiled. With this new system in place, she created a predictive model that notifies her an hour before if any spike or decrease occurs in his son’s blood glucose level. Clever, eh?

Data helps us to accurately improve, tackling the exact issue we need to solve. Below, you have some skills for solving problems using data:

Yet, consider the following advice provided by Darrell Huff, author of “ How to Lie with Statistics ” when solving problems using data:

High-quality, accurate, and up-to-date data is essential to achieve the desired results. If your data lacks any of these factors, it could cause unexpected outcomes.
In a constantly shifting landscape or before an unexpected event such as COVID, data can become outdated swiftly.
Relying solely on data may not be a dependable way to make decisions such as whether or not to maintain a continued business partnership.
Data can be contorted ‒ either to the advantage or detriment of those involved ‒ to create a picture that doesn’t reflect reality.

Intuitive Problem-Solving

However, what happens when the data is not right? That’s when intuitive problem-solving can help leaders to figure out what is going on and the next steps they need to take. Intuition allows a problem-led leader to appreciate problem nuances and find solutions.

Intuition is not only about “gut” feeling; it is about problem-solving experience, problem familiarity, and problem context. Intuitive problem-solving requires a deep understanding of the problem at hand, problem-solving experience, and problem context. This type of problem-solving is essential when data fails or isn’t available.

Stay Open-Minded

Once problem-led leaders have taken the above steps, they need to stay open-minded by exploring different approaches and solutions to solving the issue. This means problem-led leaders don’t get stuck in the same thought process but instead seek out new ideas and perspectives.

By staying open-minded, leaders can access an array of possible solutions and be more adaptive to various situations. With no predetermined notions or expectations of the outcome, leaders can look at every angle involved and arrive at the best possible decision. Consequently, this approach leads to creative problem-solving, increased productivity, and improved leadership abilities.

Transparency is Paramount

Transparency is paramount when solving problems, as it allows everyone involved to come together and access different types of information to make well-informed decisions. Through transparency, leaders create space for a thorough investigation, collaboration, and constructive dialogue.

This level of transparency results in effective communication and stronger accountability systems, which ultimately lead to better decision-making. To ensure the success of any organization, transparency should be the go-to guiding principle commanded by its leader or leaders.

Stop Pointing Fingers

Not blaming anyone is an important philosophy for all leaders to implement. Taking ownership of a problem is the first step toward resolving it while pointing fingers and trying to blame others will only lead to more problems.

Leaders should instead focus on gathering resources and motivating their team members to discover solutions. Identifying the cause of the issue and properly utilizing resources is key to successful problem-solving.

Leaders need to take charge and think proactively about how best to move forward, rather than dwelling on finding someone to blame.

Communicate the Problem, the Solutions, and the Results

Clear communication of the process should be delivered at every step, from describing the problem to presenting solutions and outlining potential results.

Leaders must be succinct with their communication so that it is easily understood and prevents the risk of misinterpretation. By tailoring communication styles to fit the needs of their team, leaders can ensure understanding while inspiring confidence and motivation within their team in problem-solving initiatives.

Modify or Apply Solutions According to the Results

Leaders must shape or modify solutions according to the results they experience while problem-solving. A key part of leadership is being able to identify how results shape solutions and apply them in a thoughtful, effective way.

This requires the ability to weigh the evidence and use it to decide how best to shape or apply original solutions. Doing so empowers leaders to take decisive action and shape their solutions with confidence, leading teams toward success even amidst difficult challenges.

Monitor Solutions and Results

By consistently evaluating their process, leaders can recognize which strategies work and which ones don’t. This analysis allows them to make informed decisions that ultimately resolve any issues they may have.

Key Performance Indicators (KPIs) are a great way to measure problem-solving progress and results, as they help leaders identify problem areas and track their solutions. This allows them to determine problem-solving success, and modify their problem-solving strategies accordingly.

Leaders must remain mindful of the solutions and results, ensuring their continual performance are up to standard. With the help of monitoring, leaders can monitor and develop effective strategies, resulting in better problem-solving practices.

Prepare Yourself for Another Round

Thorough problem-solving should always come prepared with a plan to address issues that may arise again in the future. Leaders must be able to anticipate potential issues soon and develop problem-solving strategies for them.

It is important to anticipate future issues and construct problem-solving strategies for them. Creating an action plan to confront any forthcoming issues is key to remaining positive and getting through the process in one piece. Staying on top of the situation by continuing to stay prepared and ensure the best possible outcome is essential.

5 Practical Strategies for Earning Your Employees’ Respect in the Workplace

1. lead by example.

Leadership is as much about behavior as it is about strategy. When you consistently act with integrity and professionalism, you set a high standard for your team to follow. This means being punctual, meeting deadlines, and showing dedication to your role.

Demonstrate the work ethic you expect to see in your employees.
Handle challenges with grace and resilience, showing that obstacles are opportunities for learning and growth.
Be transparent in your decision-making processes, allowing your team to understand the ‘why’ behind your actions.

By embodying the qualities you value, you inspire your employees to emulate these behaviors, fostering a workplace where respect is a natural byproduct of exemplary leadership.

2. Communicate Effectively

Effective communication is the cornerstone of earning respect in the workplace. It involves not just talking but also listening actively to your employees’ ideas and concerns. This two-way street fosters an environment where everyone feels heard and valued.

Be Clear and Concise: Avoid misunderstandings by expressing your thoughts and instructions clearly.
Be Open and Accessible: Encourage open dialogue by being approachable and available for discussions.
Practice Active Listening: Show that you value your employees’ input by listening attentively and responding thoughtfully.

By prioritizing clear, open communication, you demonstrate respect for your team’s contributions and establish a foundation for mutual respect.

3. Show Appreciation

Recognizing the hard work and achievements of employees is a powerful way to earn their respect. A simple ‘thank you’ can go a long way, but there are many methods to show appreciation that can have a lasting impact:

Personalize recognition by acknowledging specific contributions.
Celebrate milestones and successes, both big and small.
Provide tangible rewards, such as bonuses or extra time off, to reinforce positive behavior.

Creating an environment where appreciation is regularly expressed encourages a positive workplace culture. It’s important to ensure that recognition is fair and consistent, so all employees feel valued. This not only boosts morale but also motivates your team to maintain high performance standards.

4. Foster a Culture of Trust

Fostering a culture of trust within the workplace is essential for building a cohesive and productive team. Trust is the foundation of all successful relationships, and this is particularly true in a professional setting. When employees feel trusted, they are more likely to take ownership of their work and go the extra mile.

To cultivate trust, transparency is key. Ensure that communication is open and honest, and that decisions are made with fairness and integrity. Here are some practical steps to foster trust:

Encourage open communication and provide forums for employees to voice their concerns and ideas.
Be consistent in your actions and follow through on commitments and promises.
Protect confidentiality and show that you can be trusted with sensitive information.
Empower your team by delegating responsibilities and showing confidence in their abilities.

By implementing these strategies, you can create an environment where trust thrives, leading to increased employee satisfaction and loyalty.

5. Provide Opportunities for Growth

Empowering your employees with opportunities for professional development is a cornerstone of a respectful and dynamic workplace. By investing in your team’s growth, you demonstrate a commitment to their future and the future of the company.

Encourage Learning: Offer access to training sessions, workshops, and seminars that align with your employees’ career goals.
Mentorship Programs: Pairing less experienced employees with mentors can provide guidance, knowledge transfer, and a clearer path to advancement.
Career Pathing: Work with your employees to create individualized career paths that outline potential progressions within the organization.

Such initiatives not only foster a sense of loyalty and motivation but also help in building a more skilled and competent workforce. When employees see a clear trajectory for their career within the company, they are more likely to be engaged, productive, and respectful of the leadership that supports their ambitions.

Earning the respect of your employees is a critical component of effective leadership and a harmonious workplace. The strategies outlined in this article provide a roadmap for cultivating a respectful environment where employees feel valued and leaders are admired. By demonstrating integrity, practicing empathy, communicating effectively, leading by example, and recognizing the contributions of your team, you can establish a foundation of trust and respect that benefits everyone involved. Remember, respect is not an entitlement but a privilege that is earned through consistent and genuine actions. As you implement these practical strategies, you will not only gain the respect of your employees but also foster a culture of mutual respect that can propel your organization to new heights.

-The Monitask Team

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Frequently Asked Questions

What are the key behaviors that demonstrate leading by example.

Key behaviors include showing integrity, being punctual, delivering on promises, maintaining professionalism, and being accountable for one’s actions.

How can effective communication earn respect from employees?

Effective communication involves listening actively, being clear and concise, providing constructive feedback, and being open to suggestions from team members.

In what ways can a manager show appreciation to their team?

Managers can show appreciation through public recognition, personalized thank-you notes, rewards for outstanding work, providing professional development opportunities, and celebrating team successes.

Why is fostering a culture of trust important for gaining respect?

A culture of trust encourages transparency, reduces fear of taking risks, enhances collaboration, and shows employees that their contributions are valued, which in turn fosters respect.

What kind of opportunities for growth can a manager provide to earn respect?

Managers can offer mentorship programs, support further education or training, delegate challenging tasks, and create clear career pathways within the organization.

How does respect from employees impact workplace productivity?

When employees respect their leaders, they are more engaged, motivated, and committed to their work, leading to increased productivity and a positive workplace environment.

How to Monitor Computer Activity for Increasing Employee Productivity

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How to Monitor Employee Productivity

If you are an HR manager or if you have decided to pursue a career in human resources you might be well familiar with the term “Employee Productivity”. In your conversation, you most frequently use the term, right? Let’s see how it is defined by the Human Resource experts. In this blog post, we will…

What to Do With Low Employee Productivity At Your Workplace: Proven Strategies for Improvement

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6 Problem Solving Skills That All Leaders Should Work On

Anouare Abdou
January 3, 2023

Chances are, if you are a leader, you are also a pretty good problem-solver . You have come this far because you are proactive about finding solutions. You know how to think critically, strategize and execute. You foster collaboration in your team and make the most of the strengths of each team member. You lean on your communication skills to overcome challenges.

If you want to take your ability to solve complex problems to the next level, however, you’ll need to actively work on the specific problem-solving skills that differentiate great leaders from excellent ones.

“More than ever, leaders are facing highly complex, challenging situations that don’t have simple solutions. These include the intersection of employee mental health, diversity and equity expectations, supply chain issues, societal crises, and more,” according to Dr. Mira Brancu , award-winning leader, author, and consulting psychologist. “Employees and customers are expecting more from companies, and therefore the leaders that are needed today are those who have more than just technical expertise in their field – they also have the ability to solve complex problems.”

On that note, here are six problem-solving skills that all leaders should work on these days.

1. Calculating the critical path

Every leader should know how to calculate the critical path in a project, according to Christina Wallace , senior lecturer of Entrepreneurial Management at Harvard Business School, angel investor, and author of “The Portfolio Life: How to Future-Proof Your Career, Avoid Burnout, and Build A Life Bigger Than Your Business Card .”

Wondering what that even means? In project management, the critical path is the longest sequence of activities that must be completed to ensure a project is finished. Every project has a set of tasks and sub-tasks. Some of them can happen concurrently, while others need to happen in a certain sequence. Identifying all those activities and the dependencies between them allows you to calculate the critical path that leads to the project end date – in simple words, it lets you forecast how long it will take to wrap up your project while anticipating bottlenecks.

“If you’ve ever been stuck in bumper-to-bumper traffic while three lanes winnow down to one, you are familiar with the idea of a bottleneck and its frustrations. It’s the moment when too many things (cars, deadlines) are demanding the same resources at once (roadway, time on your calendar), creating congestion in the system,” says Wallace. Calculating the critical path helps prevent bottlenecks before they happen. Use a Gantt chart , a graphic that displays activities against time, to visualize the critical path of a project – most project-management platforms offer the option to create one. “Visualizing the bottlenecks gives you the opportunity to move things around, add in buffers or simplify processes to ensure your plan is not only feasible but also realistic,” adds Wallace

2. Sensitivity analysis

If you manage a budget, you’ll also want to know how to run a sensitivity analysis – a technique that tests how robust your predictions are.

“If the economy suddenly hits a recession, will that affect the demand for your work or the pricing power you have over your rates? Are there expenses that could see a sizable change, like the cost of living significantly increasing in a fast-growing city? What about one-off costs that you don’t regularly budget for? According to Wallace, ” do you have a plan to mitigate them?” are questions to ask yourself about your financial planning. The idea of a sensitivity analysis is to consider the assumptions built into your financial model – say, assuming that your team is going to hit certain targets– and assess the likelihood of those assumptions being wrong.

“A sensitivity analysis gives you the ability to consider multiple scenarios and understand how your financial plans may need to change if the future looks different than you anticipate,” says Wallace. No need to be a CFO to do this either – if you have a budget, you should unpack the assumptions involved in your plan.

3. Critical thinking

Speaking of assumptions, how often do you challenge your own biases and seek to look at problems in a variety of ways? It’s a crucial aspect of critical thinking – and critical thinking is a crucial aspect of solving problems. To flex your critical thinking muscles, you’ll want to look at issues from different perspectives.

“Critical thinking involves seeing an issue from many angles, zooming out to the big picture and zooming into the details and back, and being able to imagine the impact of making different decisions on multiple stakeholders before making a final decision,” says Brancu.

Practice this with every problem you solve and you may find yourself pleasantly surprised at the solutions that you come up with and the opportunities that open up as a result.

4. Data gathering

Data gathering is another important problem-solving skill to work on. Knowing how to gather both qualitative and quantitative data to solve problems is key, according to Brancu.

“This involves taking the time to speak with critical stakeholders, and business data, and garnering other information to ensure that you are not missing anything important before making a decision. It helps you address your own blind spots,” she says. Gathering information about a challenge before making a move is not time wasted – it’s time gained down the line.

5. Leveraging advisors

Wallace says that leaders should build their own personal “board of directors” to solve problems more effectively. Leveraging your relationships in that way is an underrated but powerful problem-solving ability.

Your advisors should include a collection of folks that you go to for advice, introductions, a fresh perspective, or some hard truth, says Wallace. “They bring their experience, judgment, and network to the table, providing counsel, access, and feedback. Rather than looking for one mentor who can be all things for an indefinite period of time, you can seek out directors who may do a rotation on your board for a few years, maybe more, maybe less.”

To be clear, you don’t need to officially ask them to be part of your “board.” You simply have to make a point of connecting with them on a regular basis because you appreciate their experience and trust their advice. According to Wallace, you should seek to cover five key roles: a coach, a negotiator, a connector, a cheerleader, and a truth-teller. Turn to them when you’re unsure about how to move forward.

6. Change-management skills

Every leader should possess change-management skills when solving problems in this day and age. “Any decision that is made to address a problem needs to consider both the actual change that is required, as well as the people who would be affected. Most leaders overlook the impact and reactions of the people who are affected by any change, or they spend insufficient time considering how to involve different groups of people at different phases of a change process,” according to Brancu.

“As a result, the problem might get worse because the leader didn’t get buy-in, didn’t communicate the concern or plan sufficiently or didn’t sufficiently address concerns raised,” she adds.

If you become adept at change management, you’ll solve issues before they even happen. Talk about a useful problem-solving skill.

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How to Enhance Your Decision-Making Skills as a Leader

Leader making decision with team watching

14 Mar 2024

As a leader, you make countless decisions—from whom to hire and which projects to prioritize to where to make budget cuts.

If you’re a new leader, acclimating to being a decision-maker can be challenging. Luckily, like other vital business skills, you can learn how to make better decisions through education and practice.

Here’s a primer on why decision-making skills are crucial to leadership and six ways to enhance yours.

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Why Are Decision-Making Skills Important?

While decision-making is built into most leaders’ job descriptions, it’s a common pain point. According to a 2023 Oracle study , 85 percent of business leaders report suffering from “decision distress”—regretting, feeling guilty about, or questioning a decision they made in the past year.

When distressed by difficult decisions, it can be easy to succumb to common pitfalls , such as:

Defaulting to consensus
Not offering alternatives to your proposed solution
Mistaking opinions for facts
Losing sight of purpose
Truncating debate

By defaulting to the “easy answer” or avoiding working through a decision, you can end up with outcomes that are stagnant at best and disastrous at worst.

Yet, decision-making is a skill you can sharpen in your leadership toolkit. Here are six ways to do so.

6 Ways to Enhance Your Leadership Decision-Making Skills

1. involve your team.

One common pitfall of leadership is thinking you must make every decision yourself. While you may have the final judgment call, enlisting others to work through challenging decisions can be helpful.

Asking for peers’ input can open your mind to new perspectives. For instance, if you ask your direct reports to brainstorm ways to improve your production process’s efficiency, chances are that they’ll have some ideas you didn’t think of.

If a decision is more private—such as whether to promote one employee over another—consider consulting fellow organizational leaders to approach it from multiple angles.

Another reason to involve your team in the decision-making process is to achieve buy-in. Your decision will likely impact each member, whether it’s about a new or reprioritized strategic initiative. By helping decide how to solve the challenge, your employees are more likely to feel a sense of ownership and empowerment during the execution phase.

Related: How to Get Employee Buy-In to Execute Your Strategic Initiatives

2. Understand Your Responsibilities to Stakeholders

When facing a decision, remember your responsibilities to stakeholders. In the online course Leadership, Ethics, and Corporate Accountability —offered as a Credential of Leadership, Impact, and Management in Business (CLIMB) program elective or individually—Harvard Business School Professor Nien-hê Hsieh outlines your three types of responsibilities as a leader: legal, economic, and ethical .

Hsieh also identifies four stakeholder groups—customers, employees, investors, and society—that you must balance your obligations to when making decisions.

For example, you have the following responsibilities to customers and employees:

Well-being: What’s ultimately good for the person
Rights: Entitlement to receive certain treatment
Duties: A moral obligation to behave in a specific way
Best practices: Aspirational standards not required by law or cultural norms

“Many of the decisions you face will not have a single right answer,” Hsieh says in the course. “Sometimes, the most viable answer may come with negative effects. In such cases, the decision is not black and white. As a result, many call them ‘gray-area decisions.’”

As a starting point for tackling gray-area decisions, identify your stakeholders and your responsibilities to each.

Related: How to Choose Your CLIMB Electives

3. Consider Value-Based Strategy

If you make decisions that impact your organization’s strategy, consider how to create value. Often, the best decision provides the most value to the most stakeholders.

The online course Business Strategy —one of seven courses comprising CLIMB's New Leaders learning path—presents the value stick as a visual representation of a value-based strategy's components.

By toggling each, you can envision how strategic decisions impact the value you provide to different shareholders.

For instance, if you choose to lower price, customer delight increases. If you lower the cost of goods, you increase value for your firm but decrease it for suppliers.

This kind of framework enables you to consider strategic decisions’ impact and pursue the most favorable outcome.

4. Familiarize Yourself with Financial Statements

Any organizational leadership decision you make is bound to have financial implications. Building your decision-making skills to become familiar and comfortable with your firm’s finances is crucial.

The three financial statements you should know are:

The balance sheet , which provides a snapshot of your company’s financial health for a given period
The income statement , which gives an overview of income and expenses during a set period and is useful for comparing metrics over time
The cash flow statement , which details cash inflows and outflows for a specific period and demonstrates your business’s ability to operate in the short and long term

In addition to gauging your organization’s financial health, learn how to create and adhere to your team or department’s budget to ensure decisions align with resource availability and help your team stay on track toward goals.

By sharpening your finance skills , you can gain confidence and back your decisions with financial information.

5. Leverage Data

Beyond financial information, consider other types of data when making decisions. That data can come in the form of progress toward goals or marketing key performance indicators (KPIs) , such as time spent on your website or number of repeat purchases. Whatever the decision, find metrics that provide insight into it.

For instance, if you need to prioritize your team’s initiatives, you can use existing data about projects’ outcomes and timelines to estimate return on investment .

By leveraging available data, you can support your decisions with facts and forecast their impact.

Related: The Advantages of Data-Driven Decision-Making

6. Learn from Other Leaders

Finally, don’t underestimate the power of learning from other leaders. You can do so by networking within your field or industry and creating a group of peers to bounce ideas off of.

One way to build that group is by taking an online course. Some programs, including CLIMB , have peer learning teams built into them. Each term, you’re sorted into a new team based on your time zone, availability, and gender. Throughout your educational experience, you collaborate with your peers to synthesize learnings and work toward a capstone project—helping you gain new perspectives on how to approach problem-solving and decision-making.

In addition to learning from peers during your program, you can network before and after it. The HBS Online Community is open to all business professionals and a resource where you can give and receive support, connect over topics you care about, and collaborate toward a greater cause.

When searching for courses, prioritize those featuring real-world examples . For instance, HBS Online’s courses feature business leaders explaining situations they’ve encountered in their careers. After learning the details of their dilemmas, you’re prompted to consider how you’d handle them. Afterward, the leaders explain what they did and the insights they gained.

By listening to, connecting with, and learning from other leaders, you can discover new ways to approach your decisions.

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HOw Leaders Can IMPROVE Problem-solving abilities

December 2, 2021 By Living As A Leader

If the last few years have taught us anything, it’s that problems can come at leaders fast and furious. Often, there’s no perfect solution in these complex situations, but the problems still need attention and can’t be ignored.

Here are proven methods for leaders to become more adept at identifying, addressing and moving on from problems so teams can thrive.

Define the problem

One of the fundamental but often overlooked aspects of good problem solving and decision making is to begin by clearly stating, as succinctly as possible, what the problem is that we’re trying to solve. This is a crucial piece for helping others become better problem solvers. If you perceive a problem but can’t clearly define it, the problem will persist as generalized stress and anxiety, without any clear outlet. Before you can make decisions, you need to understand the problem. Once the problem is clearly stated and defined, you can start to take steps to solve the underlying issues.

Check your assumptions

Experience can lead us to decide too quickly or fall victim to our own assumptions and biases. Many times, our decisions based on experience are correct, but other times we might be smart to take a step back, learn more about what’s going on, and brainstorm and explore new options with input from your team. Plus, when problems involve others, let’s engage them in intentional problem solving, rather than just giving them the answer, so they can learn more deeply from their own experience—rather than from yours.

Take decisive action

When confronting a problem, if we don’t make some sort of decision and move forward with some sort of action, we get stuck in analysis paralysis. Usually, the decisions you make and actions you take toward solving a problem don’t need to be perfect. We’re looking for progress, not perfection. The best decisions are applied and tested. This is a fundamental lesson in good problem solving. We apply our best decisions and we test them out to see what happens. Then, we adjust as needed based on what we learn. This approach gets us moving and often minimizes our risk, because we can always change course as we move deeper into solving the problem.

No matter the size of your problem, remember this simple model: Start by defining the statement of the problem, check your assumptions and involve others, and then execute. The good news is if you follow a process with deliberate action, almost all problems are manageable.

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A Lesson in Leadership: 5 Effective Problem Solving Strategies Used by Great Leaders

A Lesson in Leadership: 5…

No matter how well you run your organization, you are going to encounter problems along the way.

What makes or breaks an organization isn’t the problems they face, but how they handle these problems. This is why as a leader of an organization, it’s very important that you have the right problem solving strategies up your sleeve.

What do you need to know?

Check out this guide to discover the top problem-solving strategies used by great leaders.

1. Communicate Transparently

If you want to solve problems effectively, you need to be a transparent communicator .

This means that everyone needs to feel free to express their point of view and concerns. If people are afraid to speak up, then it can take a lot longer to get to the heart of the matter.

In order for transparent communication to happen, as a leader, you need to make sure you facilitate an environment that allows for open dialogue. Too many times, employees of organizations are afraid to speak up because they’re worried about losing their job or being exposed for doing something wrong.

Therefore, problem-solving effectively means creating an environment where everyone is comfortable discussing and tackling the problem in a collaborative manner .

2. Stop Finger Pointing

When a problem arises, it can be all too easy to play the blame game. But, doing this isn’t going to get you anywhere.

If your team is truly a team, then this means that everyone is working together toward one common goal. So, when one person messes up, this means that the whole team messes up.

When you point your finger at the one person who messes up, you’re just being a part of the problem. Instead, you want to be a part of the solution.

While you should teach everyone to take responsibility for their actions, when something happens, it’s important to work together to solve it.

3. Think Positive

In order to be an effective problem solver, you need to always think positively .

If an issue occurs and you come at it with a negative mindset, there’s no way you’re going to find a suitable solution. By having a positive perspective on things, you’ll be able to transfer that energy to your team members and motivate them to solve the problem.

4. Be Open-Minded

Don’t be that leader who locks themselves in their office when a problem occurs.

Problems often occur due to a break in communication. By locking yourself in your office to think about the problem, you’re only further straining your team’s communication.

The best thing to do is to discuss your ideas to solve the problem with your team members. And, you should encourage your team members to share their problem-solving ideas as well.

Problem Solving Strategies: Are You Ready to Start Solving?

Now that you have these problem solving strategies handy, you should be better equipped the next time a problem arises in your organization.

For more ways to improve your organization, be sure to check out this guide to learn how to engage your millennial candidates.

ATTN Leaders: How to Improve Your Problem Solving Skills

printed sticky notes on board for problem solving

Every professional needs to be good at solving problems, and this applies whether you are an intern, a CEO or anywhere in between. Those in leadership roles are definitely able to benefit more from having well-developed problem solving skills, because their ability to overcome challenges will have more of an impact on the course of the entire company. So how can leaders go about building up their repertoire of problem-quashing capabilities? Let’s discuss just some of the best options around.

Be clear about what your problems are

You can’t solve problems if you don’t have a rock solid definition of what the issue is in the first place. Likewise if problems are interconnected, you can get distracted by associated concerns, and forget what the original one was. Clarity helps a lot, and should be your first port of call when approaching problem solving, whether in your life as a leader or in any other context. Achieving it is as simple as making a note of hurdles as soon as you encounter them, providing as much detail as possible, so that you can quantify the challenge and build towards a solution from this foundation.

Make the solution your focus

When dealing with problems in business, it’s easy to get bogged down in the specific details of the conundrum itself, which can be both time-consuming and demoralising.

Image source

It is better to re-frame this process in a positive way by prioritising the search for a solution instead. That does not mean you can dismiss the problem entirely, but rather that the task of solving it is often easier with a small perspective adjustment like this. Of course solutions can take many forms, and while a short term fix might be useful temporarily, you also need to look towards long term ways for overcoming problems, so that you are ready for them if they reoccur. For example, if you are having to handle a conflict between two team members, it is wise to work towards a mutually agreeable solution which applies in this particular scenario, as well as establishing options for avoiding similar conflicts in the future.

Other crucial business skills to develop

Problem solving is only one of the business skills for leader and manager types to accrue, and so you should see that by working on and building new abilities in other areas, you can actually help enhance your ability to overcome whatever obstacles lay in your path. For example, if you are a good collaborator , then you can solve problems more successfully as part of a team, rather than endeavoring to deal with them solo. Likewise if you are a robust critical thinker, you will be able to size up snafus and turn them into opportunities. Thus problem solving should not be seen in a vacuum, or as a distinct skill in itself, but rather as an amalgamation of other leadership skills. That said, it remains a foundational feature of good leaders, and is still a sensible focus when you are fleshing out your abilities.

Learn to listen

Following on from the discussion of collaboration being a skill that falls under the umbrella of problem solving, it is additionally worth mentioning that listening skills must also be fostered by leaders. Active listening is advantageous, because it doesn’t mean sitting back and waiting until you have a chance to put your view across. Instead, it means choosing to engage with what others are saying, and extracting value from their contributions as a result. Leadership isn’t about having the answers to all the questions, but about making use of the other experts within your organisation to find the right path forward. Learning to listen will let you achieve this, whatever dilemmas you face. Listen to this, Effective Listening Skills: React or Respond? The supplementary perk of practising active listening as a leader is that employee satisfaction will also increase, as the people you bring into your confidence will feel valued and respected. Likewise you can leverage this as a learning opportunity, tapping into the wellspring of knowledge that each team member represents.

Always aim to improve and adapt

Good leaders realise that you can always enhance your skills and add new ones to your arsenal, and this definitely goes for problem solving. Part of this is about choosing to accept the mistakes you have made and taking the chance to learn from them, rather than shifting the blame elsewhere, closing your eyes and ears to the realities of the scenario. Throughout your career you should be getting better at battling back against all sorts of problems, and with the help of the right team around you, as well as your own adaptability , this will stand you in good stead for long term success. Read more: How To Increase Your Corporate Agility

Concluding considerations

It could be argued that problem solving is the primary purpose of any leader. When stewarding a team or helming a whole organisation, the daily duties you fulfil will inevitably be focused on finding the right route forward and navigating obstacles, both internal and external, in order to reach your destination. Leadership requires finely honed problem solving skills on both a micro and a macro level because of this. And if you operate in a very competitive marketplace, or run a business that is especially susceptible to sudden fluctuations in demand, then being able to overcome conundrums efficiently time after time could mean the difference between weathering storms or faltering when times get tough. As discussed, you don’t have to do this alone, and ultimately your problem solving prowess will be further enhanced if you are good at delegating. Hiring the right people and trusting them to do well when problems come calling is better than seeing yourself as the only one who is able to conquer concerns.

Lastly, be open to the possibility that mistakes have been made, and choose to learn and grow from them, as opposed to feeling frustration without taking on-board the lessons it can bring with it. Be sure to check out the media below:

If you want to read more on the topic above, there is a good compilation of articles in this amazing learning app called Necole . Necole is a state of the art learning platform that curates personalised learning just for you. **SPECIAL OFFER - Use this code ABETTERME and get a 5% discount on your subscription to Necole. To find out more about Necole or to subscribe, click here .

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This article is published by the editors of Leaderonomics.com with the consent of the guest author.

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Leaders Can Use These Nine Skills to Become Better Problem-Solvers

We often think of leaders as problem solvers, and this opens the possibility of leaders honing their problem-solving skills through training. But how can we train leaders to solve problems? Specifically, it is something called “case-based knowledge” that allows leaders to solve complex issues. Case-based knowledge refers to the context of the problem and any previous experience with similar issues , like a mental library of information tailored toward a specific problem.

But while case-based knowledge has the potential to improve performance in leadership roles , it is not necessarily enough by itself. Some leaders may get bogged down in the details of a decision or find it difficult to work on multiple cases at once because their case-based knowledge is stored in insufficient “mental models.” A mental model is a network of information that helps people mentally process and store information efficiently. Mental models directly impact a leader’s behavior and problem-solving ability.

In order to improve leader performance through training, the primary question is: what skills best help leaders use case-based knowledge and mental models to solve complex problems ? Researchers (Mumford, Todd, Higgs, & McIntosh, 2017) reviewed recent literature to identify nine skills critical to leadership performance:

NINE SKILLS FOR PROBLEM-SOLVING LEADERS

Gather information to define the problem.
Think about the origin of the problem and possible solutions to the problem and how they are related.
Consider any factors that may be constraining solutions.
Plan the solution and consider ways to prevent harmful outcomes.
Objectively forecast or predict what outcomes will occur after the plan is implemented.
Use creativity to develop contingency plans.
Evaluate ideas and appraise solutions. Which will be most effective?
Use wisdom to appraise solutions using objective self-reflection, awareness, and sound judgment.
Craft a vision and communicate, adjust, and articulate plans to followers.

IMPLICATIONS FOR LEADERS

When considering the leader as a problem solver, the above nine critical skills will help improve the use of case-based knowledge in mental models of leaders. This leads to more effective problem-solving. Each skill should be considered more or less important depending on the situation. For example, creativity may be important during unanticipated crises , but forecasting may be more critical for social problems with a myriad of possible outcomes. These cognitive skills are easily developed through training, such as strategy-based instructional interventions or self-reflection exercises. They may also be considered for use in assessing leadership potential. Overall, these skills allow leaders to more effectively navigate case-based knowledge in mental models, resulting in higher-quality solutions .

Mumford, M. D., Todd, E. M., Higgs, C., & McIntosh, T. (2017). Cognitive skills and leadership performance: The nine critical skills. The Leadership Quarterly, 28 , 24-39.

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COMMENTS

Problem-solving in Leadership: How to Master the 5 Key Skills
Through effective problem-solving skills, the manager identified the root causes of the problem and developed a plan to improve communication and collaboration. The manager, Andrew, discussed this situation with Merlin, the AI coach for leadership development, and used those suggestions to improve his plan.
Why Problem-Solving Skills Are Essential for Leaders
4 Problem-Solving Skills All Leaders Need. 1. Problem Framing. One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you're trying to solve.
How to improve your problem solving skills and strategies
Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed. Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges.
7 Problem-Solving Skills That Can Help You Be a More ...
Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork. 1. Analysis. As a manager, you'll solve each problem by assessing the situation first.
Leadership Problem Solving Skills
Problem solving leadership should follow these four steps: Identify the root cause of the problem - do this through fact-finding and getting feedback from those involved. Brainstorm possible solutions - get ideas from as many people as you can to get a range of perspectives. Evaluate solutions - draw up a shortlist of workable options and ...
Effective Problem-Solving Strategies and Skills for Leaders
By default, great leaders should be great problem solvers. They have good problem-solving skills with the right tools and focus to guide their teams through problems to specific solutions. There are four effective problem-solving techniques leaders use to solve problems: Transparent communication. Maintaining open-mindedness.
10 Problem-solving strategies to turn challenges on their head
One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training, shadowing a mentor, or working with a coach. 2. Practice. Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life.
How To Solve A Problem Like A Leader
Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...
How to Be a More Creative Problem-Solver at Work: 8 Tips
8. Practice Design Thinking. Practicing design thinking can make you a more creative problem-solver. While commonly associated with the workplace, adopting a design thinking mentality can also improve your everyday life. Here are several ways you can practice design thinking: Learn from others: There are many examples of design thinking in ...
Stumped? Five Ways To Hone Your Problem-Solving Skills
Problems continuously arise in organizational life, making problem-solving an essential skill for leaders. Leaders who are good at tackling conundrums are likely to be more effective at overcoming ...
The 4 Most Effective Ways Leaders Solve Problems
Whether you are a leader for a large corporation or a small business owner, here are the four most effective ways to solve problems. 1. Transparent Communication. Problem solving requires ...
How to Improve Problem Solving Skills in the Workplace
Clearly defining roles within the team helps in streamlining the problem-solving process. Assign a facilitator to guide discussions, a scribe to document the process, and various roles based on team members' unique skills and expertise. When everyone understands their responsibilities, the team can tackle problems more efficiently.
How Leaders Solve Problems & Practical Strategies for Earning Your
Problem framing is a process of problem-solving led by leaders. It has 5 distinct steps - problem discovery, business context, user perspective, business-to-user mapping, and problem framing. Problem discovery involves surfacing the problem for further analysis. Business context provides relevant context on the problem such as customer needs ...
6 Problem Solving Skills For Excellent Leaders
According to Wallace, you should seek to cover five key roles: a coach, a negotiator, a connector, a cheerleader, and a truth-teller. Turn to them when you're unsure about how to move forward. 6. Change-management skills. Every leader should possess change-management skills when solving problems in this day and age.
How to Enhance Your Decision-Making Skills as a Leader
Defaulting to consensus. Not offering alternatives to your proposed solution. Mistaking opinions for facts. Losing sight of purpose. Truncating debate. By defaulting to the "easy answer" or avoiding working through a decision, you can end up with outcomes that are stagnant at best and disastrous at worst.
HOw Leaders Can IMPROVE Problem-solving abilities
Here are proven methods for leaders to become more adept at identifying, addressing and moving on from problems so teams can thrive. Define the problem. One of the fundamental but often overlooked aspects of good problem solving and decision making is to begin by clearly stating, as succinctly as possible, what the problem is that we're ...
How to Develop Problem Solving Skills: 4 Tips
Teaches Scientific Thinking and Communication. Teaches Effective and Authentic Communication. Teaches Sales and Persuasion. Teaches Buying and Selling Real Estate. Teaches Designing Your Career. Teaches Leading Winning Teams. Teaches Purposeful Communication. On the Power of Personal Branding.
Problem-Solving Skills: What They Are and How to Improve Yours
Problem-solving skills defined. Problem-solving skills are skills that allow individuals to efficiently and effectively find solutions to issues. This attribute is a primary skill that employers look for in job candidates and is essential in a variety of careers. This skill is considered to be a soft skill, or an individual strength, as opposed ...
A Lesson in Leadership: 5 Effective Problem Solving Strategies Used by
Follow the problem solving strategies, tactics, and processes of this guide to become a greater leader to your team and organization. ... Check out this guide to discover the top problem-solving strategies used by great leaders. 1. Communicate Transparently. If you want to solve problems effectively, ... For more ways to improve your ...
ATTN Leaders: How to Improve Your Problem Solving Skills
Always aim to improve and adapt. Good leaders realise that you can always enhance your skills and add new ones to your arsenal, and this definitely goes for problem solving. Part of this is about choosing to accept the mistakes you have made and taking the chance to learn from them, rather than shifting the blame elsewhere, closing your eyes ...
Leaders Can Use These Nine Skills to Become Better Problem-Solvers
When considering the leader as a problem solver, the above nine critical skills will help improve the use of case-based knowledge in mental models of leaders. This leads to more effective problem-solving. Each skill should be considered more or less important depending on the situation. For example, creativity may be important during ...
Leadership problem-solving skills
Emotional intelligence. One of the most important problem-solving skills for leaders is emotional intelligence - the ability to understand emotions and empathise with others. This is crucial when recognising employees' problems. An EY Consulting survey found that 90% of US workers believe empathetic leadership leads to greater job satisfaction.
Brookings
The Brookings Institution is a nonprofit public policy organization based in Washington, DC. Our mission is to conduct in-depth research that leads to new ideas for solving problems facing society ...