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The esports experience economy: a multiple-case study of esports events, peripherals and fashion

This study aims to examine the cultural and economic circumstances that shape esports consumer agency through case studies of “experiential consumption” (Miles, 2021).

How does anthropomorphism promote consumer responses to social chatbots: mind perception perspective

Benefiting from the development and innovation of artificial intelligence and affective computing technology, social chatbots that integrate cognitive analysis and affective…

Does personality matter? Understanding the impacts of real-self and avatar personality traits on metaverse satisfaction

The metaverse enables users to create their own avatars in a shared virtual space, giving rise to a new avatar personality that differs from their real-self personality. The aim…

Does social presence drive customer brand engagement and purchase intention in the fashion retail metaverse? The moderating role of self-efficacy

The study investigates the relationship between social presence dimensions and customer brand engagement (CBE) as well as the relation between customer brand engagement and…

Examining the use of multiple cognitive load measures in evaluating online shopping convenience: an EEG study

In the past decade, the use of neurophysiological measures as a complementary source of information has contributed to our understanding of human–computer interaction. However…

Physician’s service quality and patient’s review behavior: managing online review to attract more patients

Online patient reviews are of considerable importance on online health platforms. However, there is limited understanding of how these reviews are generated and their impact on…

Exploring user engagement behavior with short-form video advertising on short-form video platforms: a visual-audio perspective

Short-form video advertisements have recently gained popularity and are widely used. However, creating attractive short video advertisements remains a challenge for sellers. Based…

Designed to last: crowdfunding platforms’ strategic choices for long-term survival

Multiple crowdfunding platforms have been created over the last decade. Some have become extremely successful, but many others have failed. This study focuses on those strategic…

Gameful systems for corporate sustainability: systematic review, conceptual framework and research agenda on gamification and sustainable employee behavior in companies

Given the urgency of corporate engagement in sustainable development, companies seek ways to involve their employees in sustainability efforts. In this regard, gamified systems…

Can digital transformation alleviate corporate fraud? Evidence from China

The aim of this paper is to explore the relationship between digital transformation and corporate fraud.

Unveiling factors and contingencies influencing exhaustion in professional esports players: evidence from China

The rapid growth of professional esports has highlighted the lack of a universally recognised governing body to standardise operations and competition rules. This absence presents…

Value co-creation in live streaming through tourism scenes: a contextual marketing perspective

This study aims to identify a value co-creation framework for live streaming through tourism scenes (LStTS). It also clarifies the value attributes of LStTS and makes an empirical…

Corporate social and digital responsibility in esports

The esports industry has experienced a dynamic growth. In this context, a significant evolution in the logic of corporate social responsibility (CSR) can be observed, particularly…

Why do people customize avatars in the metaverse? Curiosity and SOR model perspective

The metaverse, a virtual space where one can build and explore with others using avatars, is drawing global interest. Then questions arise: What drives consumers to customize…

From attraction to monetization: How do knowledge influencers trigger users’ willingness to subscribe to knowledge products?

This study examines the phenomenon of “knowledge influencers,” individuals who convey expert information to non-expert audiences and attract users to subscribe to their…

“I am sorry for judging you”: conceptualizing sentiment reversal among followers in case of falsely alleged social media influencer transgression

Influencer transgressions can disappoint their followers. However, there is a lack of clarity about the effects of a false allegation on an influencer–follower relationship…

The value of augmented reality: exploring hedonic and utilitarian augmented reality experiences

The current study explores two distinct augmented reality (AR) experiences (hedonic and utilitarian) to determine the drivers of satisfaction and word-of-mouth (WOM)…

Together we can do it! A roadmap to effectively tackle propaganda-related tasks

In this paper, we address the need to study automatic propaganda detection to establish a course of action when faced with such a complex task. Although many isolated tasks have…

Understanding SNS use reduction from the perspective of the cognitive-affective model

This investigation delves into the elements influencing social networking sites (SNS) use reduction behavior through the lens of the cognitive-affective (CA) model to understand…

Understanding the influence of communication visibility in preventing knowledge sabotage: a knowledge power perspective

This study explores the potential impact of enterprise social media (ESM) communication visibility on knowledge sabotage to reduce knowledge sabotage within organizations.

Unpacking the association between social media use and support for unlawful behaviors in protests: a study in Hong Kong

Existing research has shown the role of social media in facilitating general protest participation. However, there is a noticeable gap in understanding the dynamics related to…

The OPAD-perception framework: measuring perceptions of online personalized advertising

The paper aims to develop and validate an instrument to measure users’ perceptions of online personalized advertising.

Unpacking the complexity of online incivility: an analysis of characteristics and impact of uncivil behavior during the Hong Kong protests

This study seeks to establish a new framework for categorizing incivility, differentiating between explicit and implicit forms, and to investigate their respective abilities to…

Digital transformation and green innovation performance: unraveling the role of green knowledge sharing and top management environmental awareness

This research focuses on analyzing the impact of digital transformation (DT) on the green innovation performance of Spanish wineries, as well as the mediating effect of green…

Bridging the health literacy gap through AI chatbot design: the impact of gender and doctor cues on chatbot trust and acceptance

Notwithstanding their potential benefits especially for individuals with low health literacy, users are still somewhat skeptical about the reliability of healthcare chatbots. The…

Predicting the acceptance of e-government: a systematic review

This study uses a systematic review to explore the potential causes of previous findings related to e-government acceptance research. By identifying the most frequently used…

Digital influencers in different cultural contexts: effects of authenticity and value perceptions

Brands can build meaningful, effective connections with consumers through digital influencers. This paper aims to understand the factors determining digital influencers’ success…

In AI, we do not trust! The nexus between awareness of falsity in AI-generated CSR ads and online brand engagement

Synthetic advertising, which involves creating or modifying ads through artificial intelligence (AI) technology, has recently transformed the field of media and advertising…

The battle against screen time: a systematic review of hedonic information systems use reduction

In the 21st century, excessive use of hedonic information systems (HIS) has become commonplace, making HIS use reduction a more viable option for many users than complete…

Unraveling the impact of infodemic stress on information and health behaviors: a double effect perspective

This paper aims to explore the underlying mechanism whereby information-induced stress, resulting from the burdensome nature, questionable information reliability, misleading…

How perceived value of augmented reality shopping drives psychological ownership

This study proposes a framework that demonstrates how the perceived value of augmented reality (AR) shopping influences the formation of psychological ownership of product and…

You have got a nerve: examining the nexus between coworkers' cyberloafing and workplace incivility

While cyberloafing has emerged as a prevalent issue in numerous workplaces, research on its consequences is still underdeveloped, highlighting a need for further exploration and…

Exploring the impact of forced teleworking on counterproductive work behavior: the role of event strength and work-family conflict

Most employees are forced to telework due to the COVID-19 pandemic, which brings novel, disruptive, and critical challenges both in work and life. Based on event system theory and…

Is information normalization helpful in online communication? Evidence from online healthcare consultation

This study aims to investigate the role of information normalization in online healthcare consultation, a typical complex human-to-human communication requiring both effectiveness…

Perceived identity threat and brand advocacy responses to different types of brand-related attacks

Users frequently target rival brands through direct criticism or indirect customer insults, yet the impact of such attacks on brand advocacy remains unexplored. The purpose of…

Effect of autonomous vehicle-related eWOM on (fe)males’ attitude and perceived risk as passengers and pedestrians

This study investigates how autonomous vehicle (AV)-related electronic word-of-mouth (eWOM) of different polarities affects attitude and perceived risk from the perspectives of…

The impact of social support chatbots on patients’ value co-creation behavior in online health communities: a moderated mediation model

Online health communities (OHCs) have emerged on the Internet, substantially changing the conventional healthcare delivery model. Despite this emergence, the lack of patient…

From resistance to acceptance: developing health task measures to boost mHealth adoption among older adults: mixed-methods approach and innovation resistance

There are two main objectives in this study. First, we aim to develop a set of constructs for health task management support (HTMS) features to evaluate which health-related tasks…

How representational fidelity affects sociability and cyberself engagement in the Metaverse

This study examines how users' multidimensional representational fidelity factors affect sociability and cyberself engagement in the Metaverse platform; that is, how they interact…

Digital-intelligence transformation, for better or worse? The roles of pace, scope and rhythm

Although digital transformation (DT) has emerged as an important phenomenon for both research and practices, the influences remain inconclusive and inadequate. The emerging…

Driving engagement in metaverse-mediated tourism environments: exploring the role of perceived realism

Despite the promising development and marketing potential of the metaverse, our understanding of how realistic metaverse environments impact user engagement and behaviours remains…

“I like the sound of that”: understanding the effectiveness of audio in ads

Sports advertisements such as the Super Bowl showcase products and brands that have invested increasingly large sums financially to gain viewers’ attention. However, how audio…

Optimizing live streaming engagement through store atmospheric cues: exploring prosocial behavior and social comparison—insights from streamers and viewers

Live Streaming Marketing has emerged as a transformative medium, facilitating real-time product promotion and brand messaging and reshaping consumer engagement. However, knowledge…

Introducing yourself to strangers: does conversational self-presentation matter in peer-to-peer accommodation

Self-presentation has emerged as a pivotal marketing strategy for service providers seeking to craft virtual images in the peer-to-peer (P2P) accommodation sector. However, the…

The effect of blockability affordance on confrontation against cyberbullying on social networking sites: theoretical and methodological implications

Social networking sites (SNS) have become popular mediums for individuals to interact with others. However, despite the positive impact of SNS on people’s lives, cyberbullying has…

Constant or inconstant? The time-varying effect of danmaku on user engagement in online video platforms

As an emerging video comment feature, danmaku is gaining more traction and increasing user interaction, thereby altering user engagement. However, existing research seldom…

Co-owned information disclosure and collective privacy calculus on social network platforms: the moderating role of information ownership

Sharing co-owned information on social network platforms has become a common and inevitable phenomenon. However, due to the uniqueness of co-owned information, the privacy…

Exploring the impact of paid over-the-top service and mobile network profiles in watching TV content on mobile devices

The television (TV) content ecosystem has shifted from traditional broadcasting systems to dedicated content producers and over-the-top (OTT) services. However, less empirical…

Potential treatments of technology addiction: insights for information systems scholars

In this current review, we aimed to understand technology addiction interventions and provide guidelines for IS scholars to use IT to prevent or attenuate technology addiction.

The golden zone of AI’s emotional expression in frontline chatbot service failures

The purpose of this study is twofold: first, to identify the categories of artificial intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of…

Social comparisons at social networking sites: how social Media-induced fear of missing out and envy drive compulsive use

A major portion of our social interaction now occurs online, facilitated by social networking sites (SNSs) that enable people to connect and communicate at will. However, the…

Value implications of followers in social marketplaces: insights into ego network structures

In social marketplaces, follower ego networks are integral social capital assets for online sellers. While previous research has underscored the positive impact of the follower…

Platform control and multi-realized platform benefits: a meta-analysis

Platform owners need to encourage yet control complementors in ways that generate benefits. Retaining too much control can restrict innovation and knowledge flows; giving up too…

Corporate social responsibility and firm value: exploring the moderating effects of information technology-enabled knowledge capabilities

A substantial amount of research has examined the firm value impact of corporate social responsibility (CSR). Nevertheless, the findings have been inconsistent, prompting…

Seeing the forest and the trees: a meta-analysis of the antecedents to online self-disclosure

A wealth of studies have identified numerous antecedents to online self-disclosure. However, the number of competing theoretical perspectives and inconsistent findings have…

My online self identifies with you, but my offline self skips you: the duality of online and offline personalities in identification with the endorser

The current study examines a novel model that examines how the online and offline or general personality of the same person predicts social identification with the endorser in a…

Pay with a smile? Modelling the continuance use intention of facial recognition payment

This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical…

How do small-to-medium-sized e-commerce businesses stay competitive? Evidence on the critical roles of IT capability, innovation and multihoming

Small-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates…

A study on the cross-platform influence mechanism of physicians’ live streaming behavior on performance

The advent of online live streaming platforms (OLSPs) and online health communities (OHCs) has expedited the integration of traditional medical services with Internet new media…

How do NPOs’ topics and moral foundations in gun-related issues influence public engagement on Twitter?

Drawing on the moral foundations theory (MFT), we examine what nonprofit organizations (NPOs) discuss and how NPOs engage in gun-related issues on Twitter. Specifically, we…

Archetypes of influential users in social question-answering sites

This paper seeks to address the following two research questions. RQ1: What are the influential user archetypes in the social question-answering (SQA) community? RQ2: To what…

Understanding first aid knowledge adoption on social media with an extended information adoption model

Social media provides a convenient way to popularise first aid knowledge amongst the general public. So far, little is known about the factors influencing individuals’ adoption of…

Social influence and the choice of product upgrades: evidence from virtual product adoption in online games

Previous studies on social influence and virtual product adoption have mainly taken users’ purchase behavior as a dichotomous variable (i.e. purchasing or not). Given the…

Gamification as a panacea to workplace cyberloafing: an application of self-determination and social bonding theories

Gamification has been constantly demonstrated as an effective mechanism for employee engagement. However, little is known about how gamification reduces cyberloafing and the…

Mitigating perceived overload of communication visibility: the role of ESM policies

This study aims to explore how communication visibility affects employees’ work engagement from the negative perspective of employees’ perceived overload in the context of…

Sharenting in China: perspectives from mothers and adolescents

Mothers sharing images and information on social media about their children is a contemporary cultural norm. While the practice has been heavily discussed in popular media, there…

Inducing shoppers’ impulsive buying tendency in live-streaming: integrating signaling theory with social exchange theory

The increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange…

Exploring the dual routes in influencing sales and adoption in augmented reality retailing: a mixed approach of SEM and FsQCA

This study investigates augmented reality (AR) retailing and attempts to develop a profound understanding of consumer decision-making processes in AR-enabled e-retailing.

How emotions affect the outcomes of information overload: information avoidance or information consumption?

Information overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived…

Examining the effects of cognitive load on information systems security policy compliance

Enforcing employee compliance with information systems security policies (ISSP) is a herculean task for organizations as security breaches due to non-compliance continue to soar…

Not all IT addictions are handled equally: guilt-vs shame-driven coping with IT addiction

We build on the transactional model of stress and coping and the appraisal theory of emotions to theorize how users cognitively and emotionally cope with IT addiction-induced…

Stimulating positive reviews by combining financial and compassionate incentives

The objective of this study is to investigate the interaction effect between incentive type (financial and compassionate incentives) and the ethicality of merchant strategy on…

Does corporate digitalization improve disclosure quality?

This study investigates the potential association between corporate digitization and disclosure quality, and how this relationship is moderated by non-state ownership and…

How perceived overload leads to WeChat passive usage intention: the mediating roles of social network exhaustion and discontented feeling

The principal purposes of the research are to empirically investigate three forms of perceived overload on social media and shed light on their associations with users’ passive…

CEO social media celebrity status and credit rating assessment

This paper aims to investigate the effect of CEO social media celebrity status on credit ratings and to determine whether potential threats on the CEO celebrity status negatively…

Good for all, good for me: the influences of dedication- and constraint-based switching barriers on user-generated contributions

Prior research on user-generated content (UGC) contributions has primarily focused on self-centered or other-centered motives, paying limited attention to the concept of…

Rethinking privacy in the Internet of Things: a comprehensive review of consumer studies and theories

This study aims to analyze and synthesize literature on consumer privacy-related behavior and intelligent device-to-device interactions within the Internet of Things (IoT).

Beyond lazy; external locus of control as an alternative explanation for the privacy paradox

The privacy paradox refers to the situation where users of online services continue to disclose personal information even when they are concerned about their privacy. One recent…

The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective

In the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay…

Seeking social support on social media: a coping perspective

This paper aims to examine the strength characteristics of a stressful event (i.e. novelty, disruption, and criticality) as factors that drive people’s social media use for…

Spillover effects of data breach on consumer perceptions: evidence from the E-commerce industry

This study aims to explore the spillover effects of data breaches from a consumer perspective in the e-commerce context. Specifically, we investigate how an online retailer’s data…

Selling by contributing: the monetization strategy of individual content providers in the light of human brand

The integration of social media and e-commerce has resulted in a rising phenomenon among individual content providers (ICPs), who used to offer free content, to provide consumers…

Motivational profile and knowledge creation in eSports: examining the roles of mutualistic co-presence

Research on knowledge creation within eSports learning is scarce. This study extends the understanding of competition-oriented collaborative learning in eSports by examining the…

Effect of consistency of the review set on causal attribution: the moderating roles of repeating purchase cues and product knowledge

The study examines the potential moderating effects of repeating purchase cues and product knowledge on the relationship between the varying consistency of the review set and…

Herd behavior in social commerce: understanding the interplay between self-awareness and environment-awareness

This study investigates how individuals' self-awareness (specifically, private and public self-awareness) and environment-awareness (perceived expertise, similarity and…

How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit

Employee voice is crucial for organizations to identify problems and make timely adjustments. However, promoting voice in organizations is challenging. This study aims to…

Learning for success: understanding crowdfunding relaunch performance after initial failures

Fierce competition in the crowdfunding market has resulted in high failure rates. Owing to their dedication and efforts, many founders have relaunched failed campaigns as a…

Performance implications of match between social media–enabled interactions and contracts in interfirm governance

Integrating transaction costs economics and task-technology fit theory, this study distinguishes two categories of social media–enabled interactions, namely task-related…

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