resume for hotel management

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Hotel Management resume examples & templates

Job outlook for hotel management

Outsmarting the ats, certifications and associations.

Whether it’s the Plaza Hotel in New York City, Marina Bay Sands in Singapore, or something a little more casual and closer to home, hotel management is needed in all corners of the globe. A position in hotel management gives you the best of the hospitality industry: the ability to interact with interesting guests, manage a hardworking staff, and take pride in a well-maintained building.

But the hotel management position in the establishment of your dreams won’t just fall into place. To land this kind of job, you’ll need a top-notch resume complete with the right experiences and skill set. Luckily, this hotel management resume example is here to help.

Here at Resume.io, we have a library of 350+ resume examples and writing guides to empower your job search. Our hotel management resume example, complete with our adaptable resume sample, will show you how to:

• Write a hotel management resume that stands out in a crowded industry
• Understand and overcome the resume scanners in use at many big hotel chains
• Choose the best resume format for hotel management and include the most important resume sections hiring managers will expect
• Use a hospitality resume example as a basis for good structure and design.

What does a hotel management professional do?

Hotel management professionals work in a variety of lodging establishments including hotels, hostels, motels, bed and breakfasts, resorts, inns, RV parks, and residential clubs.

Hotel managers are responsible for the cleanliness, safety, organization, guest experience, and maintenance inside their building. Some of the most common duties include:

• Financial planning, budget creation, bookkeeping
• Hiring, training and organizing staff schedules
• Coordinating building maintenance, repairs and renovations
• Helping front desk staff with guest needs
• Handling guest complaints
• Overseeing marketing and promotional materials

Since hotel management staff tend to such a variety of duties, flexibility, patience and great organization is key. Good time management and customer service skills are also essential since this is a people-oriented position. If you're targeting other jobs in the hospitality or catering sector, have a look at these other helpful resume examples:

• Server resume sample
• Pastry Chef resume sample
• Food Service Worker resume sample
• Barista  resume sample
• McDonald's resume sample
• Doorman resume sample
• Cook resume sample
• Restaurant manager resume sample
• Hostess resume sample
• Caterer resume sample
• Waitress resume sample
• Recreational Facility Attendant resume sample
• Food and Beverage Director resume sample
• Food service manager resume sample
• Concierge resume sample
• Bartender resume sample
• Sommelier resume sample
• Hotel Front Desk Employee resume sample

How to write a hotel management resume

Hotel management staff is at once concerned about safety, comfort, efficiency, cleanliness and customer service. Your ability to wear so many different hats must be made clear to the hiring manager as they evaluate your resume.

This hotel management resume example is designed to help you include the important sections without wasting a single word. Here are the essential components of any great hotel management resume:

• A summary that introduces you and highlights your selling points
• An employment history section that captures your career trajectory
• A skills section that bullet points your strengths
• An education section that explains your education journey

In the upcoming chapter, we’ll offer hotel management resume samples for each of these sections, but first, let’s explore how the current job market affects your application.

It’s no surprise that 2020 was a difficult year for hotel management, with tourism arrivals falling by 74 percent . 

However, things have taken a positive turn in recent years. Tourism is back on form. In 2022, for example, more than nine hundred million tourists traveled internationally ; twice the number recorded back in 2021. That amounts to a healthy 63% of the pre-pandemic average, with experts suggesting that 2023 will see the stat soar to between 80 and 95%. 

How much does hotel management staff earn?

While the average hotel management professional earns $59,430 per year according to the Bureau of Labor Statistics , this industry offers much room for growth in terms of earning potential. Managers at high-end hotels and resorts can earn upwards of 100,000 dollars per year. Knowing a foreign language or having completed relevant training can also increase your earning potential. And since hotel managers are needed in all corners of the globe, your career offers endless opportunities for new experiences.

An increased focus on customer service in hotel management will continue to be a big factor, as will learning and adapting to new technologies and softwares. On top of that, hotel management professionals will need to make safety a top priority and implement new strategies for identifying and slowing potential outbreaks. By conveying a mastery of these situations on your resume, you can show that you’re keeping up with changes in the industry instead of being left behind.

Hotel management summary example: A strong start

A great hotel management summary example is one of the most vital parts of your resume. Think of it as the check-in — a hiring manager is already evaluating your presentation and word choice to decide how the rest of the experience will be (or if they even wish to stay!)

Your hotel management summary offers a mix of your personality, professionalism, experience, skills and even education. In 3-5 sentences, you should describe your management style and highlight your most relevant accomplishments. From your summary, a hiring manager should be able to envision your smiling face and charming personality greeting them from behind the front desk.

Save space and pack a punch by omitting the words “I have” or “I am” and opting for a descriptive action verb instead. If possible, use a key number like years of experience or size of staff managed to catch a hiring manager’s attention. Refer to the adaptable summary example below for an idea of how to maximize your own summary section.

Check out a resume sample for the summary section below.

Experienced Hotel Manager adept in effectively overseeing all hotel operations. Committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews.

While you might still land a hotel management job by walking into the building and handing in a resume, these days you’re more likely to apply online – and pass through an ATS.

ATS or Applicant Tracking Systems are algorithms built right into many of today’s online hiring portals. Once you submit your application, the resume scanners will search your document for keywords and rank it against the other candidates. Only the top selection will be passed onto the hiring manager for review. That’s right – you could spend hours perfecting your resume only to be filtered out before it even reaches human eyes.

Luckily, this doesn’t have to be the case. With a little foresight, you can beat the ATS and maximize your chances of landing the interview. Here are three key steps:

• Understand the most in-demand skills and experience for hotel management positions
• Read the job description closely and make note of any emphasized requirements or duties
• Format your resume with clear section headers and an easy-to-read layout

Keywords are one of the most important factors when it comes to getting past the ATS. A keyword could be any skill repeated in the job description, a highlighted duty or even the name of the hotel. If you customized your resume to the exact position, chances are you already have many of the keywords you need right on your resume.

• Incorporate keywords naturally in the corresponding sections
• Pay extra attention to the summary and skills sections when placing keywords
• Use the exact wording from the job description
• Add keywords to your resume that are untrue or unnatural
• Be sneaky by adding keywords in white text – hiring managers will see!
• Repeat keywords an unnecessary number of times

Employment history example: The building blocks

Hotel management positions are grounded in practical experience. That’s why your employment history section is going to be crucial in a hiring manager’s decision to give you the interview. For hotel management employees, previous job experience is a must so a chronological resume format is going to be a must.

Start by listing your current or most recent position, your title, dates worked and location. Underneath each header, you can create 3-5 bullet points that describe your duties and achievements. Try to keep as many unique bullet points as you can in order to show a range of skills and abilities. 

Whenever possible, write with strong action verbs and incorporate key numbers to quantify your accomplishments and prove your impact. Here are some possible sources of numbers for your resume:

• Size of staff managed
• Number of rooms in the hotel
• Number of daily check-ins
• Number of seats in hotel restaurants
• Square footage of building
• Number of stars hotel has
• Number of weekly guests

Below is a basic adaptable resume example of an employment history section for hotel management.

Hotel Manager at The Lookout, Philadelphia October 2019 - Present

• Oversaw a team of 200+ hotel employees.
• Effectively led the execution of strategies as developed by leadership members.
• Promoted the hotel, its facilities, and its services.
• Assisted guests with reservation arrangements and special requests.
• Established databases and internal tracking systems to ensure the accuracy of data.

Hotel Manager at Emerald Inn, Lancaster May 2016 - September 2019

• Developed and implemented programs that increased employee engagement and hotel productivity.
• Created guest loyalty programs that resulted in an increase of return-guests.
• Worked directly with the General Manager to establish and implement initiatives and campaigns.
• Executed daily managerial tasks with enthusiasm and a strong attention to detail.

Skills example section: Your key abilities

In hotel management, your skills are at the heart of what you do. Since many of your skills can be incorporated into the bullet points under your previous employers, the skills section is a great place to give examples of technical skills, languages and concrete abilities. Of course, since the hospitality industry is all about customer service, you should sprinkle in a few of your soft skills and traits.

In the last decade the demand for bilingual workers has more than doubled, according to one study . Nowhere is this more true than in the hospitality industry where both guests and staff communicate in a variety of languages. If you know a second language, including it on your resume can instantly make you more attractive to hiring managers and can even land you a higher starting salary.

Below you can find the skills section from our adaptable hotel management resume sample.

• Effective Time Management
• Ability to Multitask
• Adaptability
• Customer Service
• Leadership Skills
• Communication Skills
• Strong Organizational Skills

Education example: A step ahead

While education used to be a small section on a hotel management resume, it is growing increasingly important as the job market tightens. While many of your skills can be learned on the job, having an associate’s or bachelor’s degree in hospitality, tourism or management can go a long way to increase your chances of landing an interview. If you’ve completed a bachelor’s degree or higher, you can leave your high school off your resume. See our adaptable hotel management resume example for a model of the best education section format.

Bachelor of Arts, St. Joseph's University, Philadelphia September 2013 - May 2017

High School Diploma, Lancaster High School, Lancaster September 2009 - May 2013

If you are a member of multiple associations or have completed additional health and safety or management courses, an extra certifications and associations section can go a long way to show your commitment to the industry. If you only have one or two items for this section, or need to save space, this information can easily be incorporated into the previous section.

Choosing the correct CV format for hotel management

When choosing the best CV format for your hotel management resume, consider this question: what do you want to emphasize more - your past work experience or your skills? If your past employment is more important, then the reverse chronological resume format is likely your resume format of choice. It emphasizes the employers you worked with in the past and showcases brand names and important job roles.

To be frank, for most hotel managers, this is going to be the way to go. Most management-oriented roles are employment-focused and hotel managers also benefit from a resume format that emphasizes hotel brands (you probably know better than we do how powerful showcasing brands like Intercontinental or Sheraton can be on your resume). In some rare cases, you may choose the functional resume format that puts your skill list first and foremost or the hybrid resume format that combines the two approaches. But these situations are few and far between.

• Choose a resume format that emphasizes your strongest sections
• Pick a resume format and design that aligns with the branding and image of the hotel chain
• Create a header that stands out but doesn’t take up too much space on the page
• Use unusual or “creative” section heading names which might confuse the ATS and hiring manager
• Type in more than 2 different font styles
• Use a font size smaller than 10 point or larger than 12 point

If you don’t want to waste time fussing with word processors and graphic design software, a template can help you create an attractive format in a few clicks. For hotel management resumes, we recommend Resume.io’s collection of market-researched resume templates.

Simply add in your information (or modify our adaptable hotel management resume example), adjust your color scheme and download a perfect resume in a matter of minutes.

Key takeaways

• A great resume is essential to landing your next hotel management position, especially as the industry continues to tighten and jobs become more competitive
• Increase your chances of winning the position by demonstrating your knowledge of changes within the industry.
• The summary is one of the most important sections for a hotel management professional since it’s the best place to show off your professional personality.
• Beat the ATS by using keywords organically throughout your resume, paying special attention to use the exact wording from the job description.
• Your format is likely the first thing a hiring manager will notice about your resume. When in doubt use our resume examples as an inspiration for your own professional application.

Beautiful ready-to-use resume templates

• Career Blog

Hotel Manager Resume: Sample & Writing Guide for 2024

As the hospitality industry continues to grow, hotel managers play an increasingly crucial role in the success of a hotel. Whether it’s a small boutique hotel or a large luxury resort, hotel managers are responsible for ensuring that guests have a positive experience and that the hotel runs smoothly.

If you’re interested in pursuing a career in hotel management, having a strong resume is essential. Your resume is your chance to showcase your skills, experience, and accomplishments to potential employers. A well-written resume can help you stand out from the competition and land your dream job.

In this article, we’ll provide you with a sample hotel manager resume and a writing guide to help you create a winning resume. We’ll cover the key elements that should be included in any hotel manager resume, including your contact information, professional summary, work experience, education, skills, and certifications.

We’ll also provide tips on how to tailor your resume to different types of hotel management positions, such as general manager, front office manager, or food and beverage manager. Additionally, we’ll share common pitfalls to avoid when writing your resume and suggestions on how to make your resume stand out from the crowd.

Whether you’re a seasoned hotel manager looking to take the next step in your career or a recent graduate hoping to break into the industry, this article has everything you need to craft a top-notch hotel manager resume. So let’s get started!

Importance of a Well-Written Hotel Manager Resume

A well-written hotel manager resume is critical for job seekers looking to land a job in the hospitality industry. The resume serves as the first impression hiring managers have of an applicant and sets the tone for the entire hiring process.

A professionally written hotel manager resume is important for several reasons. Firstly, it showcases an applicant’s qualifications, experience, and achievements in a more compelling way than a standard resume could ever do. This matters because hiring managers receive stacks of resumes and must find ways to differentiate between them.

Secondly, a well-written hotel manager resume can set an applicant apart from their peers, increasing their chances of being shortlisted for an interview. With fierce competition for hotel manager roles, it’s crucial that applicants highlight their unique skills and experience to stand out.

Hiring managers look for several key elements when reviewing hotel manager resumes. These include an applicant’s leadership skills, knowledge of industry trends, experience managing staff, problem-solving abilities, and customer service expertise. A strong resume will detail an applicant’s specific achievements related to each of these areas and provide examples of how they’ve successfully managed teams and projects in the past.

One of the key ways that a hotel manager resume differs from a standard resume is in its emphasis on industry-specific skills and knowledge. While a standard resume might focus on more general skills and experience, such as communication skills, time management, and project management, a hotel manager resume will prioritize skills that are specific to the hospitality industry, such as experience with revenue and budget management, quality assurance, and front-of-house operations.

Additionally, hotel manager resumes should highlight an applicant’s experience in managing staff, customer service, and building relationships with industry partners such as vendors, suppliers, and travel agents. These skills are essential for hotel managers since they play a pivotal role in ensuring the smooth running of a hotel and ensuring customer satisfaction.

A well-written hotel manager resume is essential for landing a job in the hospitality industry. This type of resume highlights an applicant’s leadership skills, experience, and achievements in a manner that showcases their suitability for a hotel management role. By emphasizing industry-specific skills and knowledge, applicants can differentiate themselves from their peers and increase their chances of securing an interview.

Key Skills Needed for a Hotel Manager Resume

As a hotel manager, you will be responsible for overseeing the day-to-day operations of a hotel, ensuring that guests are satisfied, and the hotel is running as efficiently as possible. In order to succeed in this role, you will need to have a variety of key skills that enable you to handle the demands of the job. Some of the essential skills that you should highlight on your hotel manager resume include:

1. Leadership Abilities

One of the most important skills for any hotel manager is the ability to lead and inspire a team. You will need to be able to direct your staff, provide guidance and feedback, and collaborate with other team members to ensure that everything runs smoothly.

2. Customer Service Skills

Another essential skill for any hotel manager is strong customer service skills. You will be the face of the hotel, interacting regularly with guests and ensuring that they have a positive experience during their stay. This requires patience, kindness, and the ability to work under pressure.

3. Financial Savvy

A hotel manager must also have a strong financial acumen. You will be responsible for budgeting, forecasting, and maximizing revenue at the hotel. This means that you should have good analytical skills and familiarity with financial statements.

4. Communication Skills

Effective communication skills are essential for any hotel manager. You should be able to communicate clearly with staff and guests, and be able to discuss complex issues in a way that everyone can understand. You will also need to have good written communication skills for reports and emails.

5. Problem-Solving Abilities

As a hotel manager, you will regularly face challenges that require quick thinking and creative solutions. Having strong problem-solving abilities is critical for success in this role.

These skills contribute significantly to the success of a hotel by driving guest satisfaction and bolstering the hotel’s reputation. A hotel’s reputation can be its main asset, creating goodwill among clients and travelers, and carrying momentum toward consistent revenue. Moreover, these skills can promote team building and foster positive relationships, among other things.

In addition to highlighting the essential skills discussed above, there are other related skills that hiring managers may also look for when reviewing your application. Some of these skills may include:

• Attention to detail
• Time management
• Sales and marketing knowledge
• Human resources experience
• Familiarity with hotel management software

By highlighting these related skills on your hotel manager resume, you demonstrate a comprehensive proficiency, which makes you more attractive to employers.

It is essential to identify the key skills required for a hotel manager position and showcase competencies that meet the employer’s needs. Boasting the right skills can help you stand out from the crowd and take advantage of the ever-growing job opportunities in the hospitality industry.

Hotel Manager Resume Sample

Here is a comprehensive example of a hotel manager resume:

123 Main Street, Anytown, USA 555-555-5555  [email protected]

Objective: Experienced hotel manager seeking a new opportunity to utilize strong leadership skills, customer service expertise, and problem-solving abilities.

Experience:

Hotel Manager, ABC Hotel January 2015 – Present -Develop and lead a team of up to 60 employees in daily operations, guest satisfaction, and revenue growth -Manage all departments including front desk, housekeeping, maintenance, and food and beverage -Oversaw a $2.5 million renovation of the hotel -Implemented new customer service and employee training programs resulting in a 15% increase in guest satisfaction scores -Developed and executed marketing plans resulting in a 10% increase in revenue in the first year

Assistant Hotel Manager, XYZ Resort June 2012 – December 2014 -Managed daily operations of a 250-room resort, including front desk, housekeeping, and food and beverage -Developed and implemented sales and marketing strategies resulting in a 20% increase in revenue over two years -Implemented a new training program resulting in a 10% increase in guest satisfaction scores -Maintained relationships with local businesses and attractions resulting in increased bookings and guest satisfaction

Bachelor of Science in Hospitality Management University of Anywhere Graduated May 2012

-Leadership -Customer service -Problem-solving -Sales and marketing -Team building -Communication -Staff training and development

Now, to tailor this resume to a job description, start by examining the job posting for specific requirements and keywords. For example, if the job posting emphasizes revenue growth or managing large teams, you can highlight the corresponding experiences and accomplishments in your resume.

Next, tailor your objective statement to match the job and company you are applying for. This demonstrates to the hiring manager that you are specifically interested in the job and have taken the time to research the company.

In the experience section, focus on quantifiable accomplishments that align with the job requirements. Use bullet points to clearly demonstrate your achievements and responsibilities.

In the education section, highlight any coursework or certifications that directly relate to the job posting.

Finally, include any additional relevant skills or experiences that were not included in the original resume, but align with the job posting.

By tailoring your resume to the job description, you increase your chances of catching the attention of the hiring manager and securing an interview.

Hotel Manager Resume Writing Tips

As a hotel manager, your resume needs to showcase your experience, skills, and achievements in the hospitality industry. Here are some practical tips for writing a winning hotel manager resume:

Tip #1: Tailor your resume for the job

Every hotel has unique needs and requirements for their managers. Before you start writing your resume, do some research on the hotel you’re applying to and customize your resume accordingly. Highlight your experience and skills that match the hotel’s needs.

Tip #2: Use a clear, easy-to-read format

Your resume should be easy to navigate and scan for important information. Use clear headings, bullet points, and plenty of white space. Choose a simple, professional font and keep the formatting consistent throughout.

Tip #3: Start with a strong summary statement

Your summary statement should grab the reader’s attention and highlight your most impressive qualifications. Use keywords from the job posting and emphasize your management experience, leadership skills, and industry expertise.

Tip #4: Showcase your accomplishments

Don’t just list your job duties – showcase your achievements and the impact you’ve had on the hotels you’ve managed. Use specific, measurable examples to demonstrate your success in increasing revenue, improving guest satisfaction, and leading successful teams.

Dos and don’ts of hotel manager resume writing

Here are some key dos and don’ts to keep in mind when writing your hotel manager resume:

• Do use keywords from the job posting to optimize your resume for Applicant Tracking Systems (ATS).
• Do emphasize your leadership skills and management experience.
• Do include specific accomplishments that demonstrate your success in the hospitality industry.
• Don’t include irrelevant or outdated information, such as high school achievements or hobbies.
• Don’t write in the third person or use personal pronouns (e.g. “I” or “me”).
• Don’t use a casual or unprofessional tone – keep your writing formal and respectful.

Optimizing keywords, formatting, and content

To optimize your hotel manager resume for success, here are some suggestions:

• Use keywords from the job posting throughout your resume, especially in your summary statement and bullet points.
• Use a clear, easy-to-read format with consistent headings and bullet points.
• Prioritize your most impressive achievements and highlight them with specific, measurable examples.
• Quantify your accomplishments whenever possible, using metrics such as revenue increase or guest satisfaction ratings.
• Avoid generic or cliched language – be specific and unique to stand out from other applicants.

By following these tips and best practices, you can create a compelling hotel manager resume that showcases your experience, skills, and achievements in the hospitality industry. Good luck!

The Sections of a Hotel Manager Resume

A well-written and organized hotel manager resume ensures that your work experience, skills, and accomplishments are clearly communicated to prospective employers. Hotel manager resumes typically include the following sections:

1. Contact Information

This section includes your full name, current address, phone number, and email address. It is important to ensure that this information is accurate and up-to-date so that employers can easily contact you for an interview.

2. Professional Summary

The professional summary is a brief statement that summarizes your experience, skills, and career highlights. It should be tailored to each job you apply for and designed to grab the attention of the hiring manager. The best practices for writing a professional summary include emphasizing your strongest qualifications, showcasing your accomplishments, and focusing on the job requirements.

3. Work Experience

In this section, you should list your work experience in reverse chronological order, starting with your most recent job. Include the job title, name of the company, dates of employment, and a brief description of your duties and accomplishments. It is important to quantify your accomplishments with specific numbers and percentages whenever possible. Best practices for writing the work experience section include using strong action verbs, focusing on the most relevant experience, and highlighting promotions or other career advancements.

In the skills section, you should list your relevant skills in bullet points. It may include hard skills such as fluency in a foreign language, software proficiency, or certification, as well as soft skills such as leadership, communication, or organization. The best practices for writing the skills section include matching your skills to the job requirements, using specific and relevant keywords, and avoiding adjectives and vagueness.

5. Education

This section lists your educational qualifications, with the highest degree first. Include the name of the institution, degree or certificate earned, and graduation date. If you have relevant coursework or academic achievements, you can also include those. Best practices for writing the education section include highlighting relevant degrees, certifications or training, and indicating any relevant industry affiliations, such as membership in a professional organization.

6. Accomplishments

Accomplishments, also known as achievements, are a powerful way to stand out from other candidates. This section highlights your major achievements in your previous roles that demonstrate your skills, experience, and results. It can include awards, recognitions, or successful projects that you completed at previous jobs. Best practices for writing the accomplishments section include quantifying your achievements, providing context, and framing them in terms of the benefits they brought to the company.

The sections of a hotel manager resume include contact information, professional summary, work experience, skills, education, and accomplishments. Each section should be carefully crafted, well-organized, and tailored to the job requirements.

How to Make Your Hotel Manager Resume Stand Out

In today’s competitive job market, it’s important to make sure your resume stands out from the crowd. As a hotel manager, you want to showcase your skills and experiences in a way that makes you the top candidate for the job. Here are some tips on how to make your hotel manager resume stand out:

Offer Suggestions on How to Make Your Hotel Manager Resume Stand Out

Tailor your resume: Make sure to customize your resume according to the job posting. Highlight the skills and experiences that match the requirements of the position.

Use strong action verbs: Instead of using passive language, use active language to highlight your achievements. Use strong action verbs such as managed, organized, led, etc.

Quantify your achievements: Use metrics and numbers to quantify your achievements. For example, “Increased revenue by 20%” or “Reduced costs by 10%”.

Add a professional summary: A professional summary can be a short paragraph at the top of your resume that outlines your qualifications and experiences.

Discuss How to Showcase Transferable Skills

As a hotel manager, you may have transferable skills that can be applied to different industries. Here are some transferable skills that you can showcase in your resume:

Leadership: Hotel managers are responsible for leading a team. Showcase your leadership skills by highlighting your experience in managing and coaching employees.

Customer service: Hotel managers are responsible for ensuring guests are satisfied with their stay. Highlight your experience in customer service and how you have handled difficult situations.

Budgeting: Hotel managers are responsible for managing budgets and expenses. Highlight your experience in financial management and how you have reduced costs.

Explain How to Highlight Past Experience and Achievements

Your past experiences and achievements can show your value as a hotel manager. Here are some tips on how to highlight them:

Start with your most recent experience first: Highlight your most recent experience first and work backward. Use bullet points to summarize your responsibilities and achievements in each role.

Focus on results: Highlight your achievements instead of just describing your responsibilities. Use numbers and metrics to quantify your achievements.

Use the STAR method: Use the Situation, Task, Action, and Result (STAR) method to showcase your accomplishments. Start by describing the situation, the task you were assigned, the action you took, and the result.

Highlight awards and recognitions: If you have received any awards or recognition for your work, highlight them on your resume.

Standing out in a job search can be challenging, but with these tips, you can make sure your hotel manager resume shines. Keep in mind the importance of customizing your resume, showcasing your transferable skills, and highlighting your past experiences and achievements.

Examples of Hotel Manager Resume Achievements

When applying for a hotel manager position, it’s important to highlight your key achievements to showcase your skills and experience. Here are some examples of achievements that can add value to a hotel operation:

• Increased hotel revenue by 20% through the implementation of new revenue management strategies and increased marketing efforts.
• Led a team of 50 employees in achieving a guest satisfaction score of 90% or higher for six consecutive months.
• Successfully managed a hotel renovation project, ensuring that the project was completed on time and within budget.
• Reduced staff turnover by 25% through the implementation of a comprehensive employee training and development program.
• Developed and launched a new hotel loyalty program, resulting in a 15% increase in repeat bookings.

These achievements demonstrate the candidate’s ability to not only manage daily operations but also think strategically and implement initiatives to improve the overall performance of the hotel. By increasing revenue, managing a successful renovation project, and improving guest satisfaction, the candidate has added value to the hotel operation and helped it to succeed.

To differentiate both the candidate and their achievements, it’s essential to use alternative verbs and phrasing that showcase their unique skills and experience. For example:

• Instead of “increased hotel revenue,” consider “maximized revenue potential” or “optimized pricing strategies.”
• Instead of “led a team,” try “galvanized a team” or “orchestrated a cohesive team effort.”
• Instead of “managed a hotel renovation project,” use “executed a successful renovation project” or “oversaw a seamless renovation process.”
• Instead of “reduced staff turnover,” consider “cultivated a loyal and motivated team” or “revitalized the employee experience.”
• Instead of “developed and launched a new hotel loyalty program,” try “innovated a new customer loyalty program” or “pioneered a groundbreaking loyalty initiative.”

By utilizing unique verbs and phrasing, the candidate can differentiate themselves from other applicants and highlight their specific accomplishments. This can make a significant impact when it comes to catching the attention of potential employers and securing the desired job.

Applicant Tracking Systems for Hotel Manager Resumes

What are applicant tracking systems (ats).

Applicant Tracking Systems (ATS) are software tools that employers use to manage their hiring process. These systems scan and analyze job applications, including resumes and cover letters, to identify the most qualified candidates for a particular job.

How can ATS affect your application?

ATS can significantly impact your job search process. Some candidates may find that their applications are never even seen by a human hiring manager because they were rejected by the ATS. This is because ATS uses automated systems to filter and prioritize resumes based on predetermined criteria. If your application doesn’t meet these criteria, it will be rejected, and you won’t be contacted for an interview.

Optimize your hotel manager resume for ATS

To optimize your hotel manager resume for ATS, here are some essential tips:

1. Use relevant keywords

Keywords are specific words or phrases that reflect the skills and expertise required for the job. Make sure to include relevant keywords in your resume, especially those mentioned in the job description.

2. Customize your resume

Customize your resume to fit the job posting. Use the same language and key phrases from the job description in your resume. This will increase your chances of getting past the ATS.

3. Keep formatting simple

Complicated formatting can confuse the ATS and cause it to reject your resume. Keep it simple by using basic, easy-to-read fonts like Arial, Calibri, or Times New Roman.

4. Avoid images, graphics, and tables

ATS cannot read or process images, graphics, or tables. Avoid using them in your resume.

5. Include relevant experience

Ensure that your work experience section is relevant to the job you’re applying for. Highlight how your experience matches the job requirements.

By following the above tips, you can optimize your hotel manager resume for ATS and increase your chances of getting hired.

Hotel Manager Resume Example

In this section, we will provide additional hotel manager resume examples that highlight variations in formatting and content based on job requirements.

Example 1: Experienced Hotel Manager

Highly skilled and experienced hotel manager with over 10 years in the hospitality industry. Well-versed in all aspects of hotel operations, including staff management, guest services, and revenue management. Proven track record of improving customer satisfaction and driving profitability.

Work Experience

• General Manager, ABC Hotel (2015-present)
• Assistant General Manager, XYZ Resort (2012-2014)
• Food and Beverage Director, QRS Hotel (2008-2012)

Key Achievements

• Implemented revenue management strategies that increased overall profitability by 15%
• Led team in achieving highest customer satisfaction scores in hotel’s history
• Oversaw successful renovation and expansion of hotel’s banquet facilities, resulting in increased event bookings
• Bachelor’s Degree in Hospitality Management, University of XYZ

Notice how this resume focuses heavily on the candidate’s experience and accomplishments in previous roles. The work experience section is listed in reverse chronological order, with each job including a brief summary of the role and any major achievements. The candidate’s education is listed at the end, as it is not the most relevant factor in their current level of experience.

Example 2: Entry-Level Hotel Manager

Recent hospitality graduate seeking entry-level hotel management position. Strong work ethic and enthusiasm for the industry. Proven customer service skills and experience in various roles in hotels and restaurants.

• Front Desk Clerk, DEF Hotel (2019-Present)
• Server, GHI Restaurant (2017-2019)
• Housekeeper, JKL Resort (2015-2017)
• Consistently received positive feedback from guests regarding service and willingness to go above and beyond
• Developed training materials and provided on-the-job training to new front desk clerks
• Achieved top sales in restaurant for several months in a row

This resume emphasizes the candidate’s education and work experience in the hospitality industry, rather than specific hotel management roles. It also includes a brief summary of key achievements in each role, demonstrating the candidate’s ability to excel in various positions.

Example 3: Multilingual Hotel Manager

[Your Name]

Multilingual Hotel Manager

Experienced hotel manager fluent in English, Spanish, and French. Skilled in managing diverse teams and communicating effectively with guests from around the world. Proven track record of increasing revenue and profitability. Adept at developing and implementing strategies to enhance guest satisfaction and deliver exceptional hospitality experiences. Strong leadership abilities and a passion for delivering outstanding service.

Professional Experience

Hotel Manager, [Hotel Name]

• Oversaw daily operations of a [number]-star hotel, managing a team of [number] staff members.
• Implemented strategies to improve guest satisfaction, resulting in a [percentage] increase in positive reviews.
• Developed and executed marketing campaigns that led to a [percentage] increase in occupancy rates.
• Managed budgets and controlled costs, achieving [percentage] reduction in operational expenses.
• Fostered a positive work environment, promoting teamwork, staff development, and employee engagement initiatives.
• Ensured compliance with industry regulations and maintained high standards of service quality.

[Previous Work Experience]

• [Responsibility 1]
• [Responsibility 2]
• [Responsibility 3]
• [Year of Graduation]
• Multilingual: English, Spanish, French
• Team Leadership and Management
• Guest Satisfaction Enhancement
• Revenue Generation and Profitability Improvement
• Marketing and Promotions
• Budgeting and Cost Control
• Staff Development and Training
• Regulatory Compliance

Certifications

• [Certification 1]
• [Certification 2]
• [Certification 3]
• English: Native/Bilingual Proficiency
• Spanish: Native/Bilingual Proficiency
• French: Native/Bilingual Proficiency

Professional Associations

• Member, [Hospitality Association]
• Member, [Multilingual Professionals Network]

Sample Interview Questions for Hotel Managers

As an aspiring hotel manager, you need to prepare yourself for the daunting task of answering interview questions. The purpose of a job interview is to learn more about your qualifications, experience, and suitability for the role. You may find yourself answering a mix of behavioral, situational, and technical interview questions. Here are some common interview questions for hotel manager roles and how they relate to the content of your hotel manager resume:

• Can you tell us about your previous experience in the hospitality industry?

This question is designed to evaluate your experience in the hospitality industry and how well it aligns with the role you are applying for. As a hotel manager, you need to have a solid background in the hospitality industry. Therefore, your hotel manager resume should highlight your previous experience, including job titles, duties, and accomplishments.

• What do you think are the key skills required for a hotel manager?

This question is aimed at evaluating your understanding of what it takes to manage a hotel effectively. It is essential to tailor your answer to the specific needs of the hotel you are applying to. When crafting your hotel manager resume, highlight your skills and expertise that align with the job requirements, such as leadership, communication, problem-solving, and financial management.

• How would you handle a difficult customer complaint?

As a hotel manager, you will inevitably encounter difficult customers, and how you handle these situations can make or break your hotel’s reputation. In your hotel manager resume, you should highlight your experience dealing with customer complaints and your ability to handle them effectively. During the interview, provide concrete examples of how you have handled similar situations in the past.

• What is your experience with forecasting and revenue management?

Revenue management is a crucial part of a hotel manager’s responsibilities, and employers are likely to ask about your experience with it during the interview. In your hotel manager resume, highlight your experience in forecasting revenue, implementing pricing strategies, and managing budgets. During the interview, provide specific examples of how you have contributed to a hotel’s revenue growth.

To prepare for these questions, you need to research the hotel you are applying to thoroughly. Familiarize yourself with the hotel’s history, brand, culture, and values. Review the job description and requirements, then tailor your hotel manager resume to meet those needs. Practice answering typical interview questions with a friend or family member, and consider recording yourself for self-assessment. Finally, dress professionally, arrive early, and be confident and enthusiastic during the interview.

Preparing for an interview as a hotel manager can be overwhelming. However, if you focus on highlighting your skills and experience in your hotel manager resume, researching the hotel you are applying to, and practicing typical interview questions, you can ace your interview and land the job of your dreams.

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Hotel Manager Resume Examples and Templates

This page provides you with Hotel Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Hotel Manager resume.

What do Hiring Managers look for in a Hotel Manager Resume

• Hospitality Expertise: In-depth knowledge of the hospitality industry, including hotel operations, guest services, and industry trends.
• Leadership Skills: Strong leadership abilities to manage hotel staff, set service standards, and ensure a positive guest experience.
• Customer Service Focus: A commitment to providing exceptional customer service and addressing guest concerns promptly and effectively.
• Financial Acumen: Proficiency in managing budgets, revenue, and expenses to ensure the hotel's financial success.
• Problem-Solving: The capability to identify and resolve operational challenges, maintain guest satisfaction, and ensure a smooth operation.

How to Write a Hotel Manager Resume?

To write a professional Hotel Manager resume, follow these steps:

• Select the right Hotel Manager resume template.
• Write a professional summary at the top explaining your Hotel Manager’s experience and achievements.
• Follow the STAR method while writing your Hotel Manager resume’s work experience. Show what you were responsible for and what you achieved as a Hotel Manager.
• List your top Hotel Manager skills in a separate skills section.

How to Write Your Hotel Manager Resume Header?

Write the perfect Hotel Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Hotel Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Hotel Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Hotel Manager Resume Example - Header Section

Rayna 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Hotel Manager Resume Example - Header Section

Rayna Walton, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Hotel Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Hotel Manager Resume Summary?

Use this template to write the best Hotel Manager resume summary: Hotel Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Hotel Manager Resume Experience Section?

Here’s how you can write a job winning Hotel Manager resume experience section:

• Write your Hotel Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Hotel Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Hotel Manager).
• Use action verbs in your bullet points.

Assistant Hotel Manager Resume Example

Assistant Hotel Manager

• Collaborating closely with the Hotel Manager to ensure the day-to-day operations run smoothly.
• Serving as the main point of contact for all service providers, such as Housekeeping and maintenance, while monitoring stock levels and costs. Overseeing inventories as per guidelines and assisting in the preparation of monthly closings.
• Ensuring the implementation, execution, and enhancement of AMX quality standards, while adhering to provided guidelines.
• Holding responsibility for the Front Office team, including recruitment and team member development, in partnership with the Human Resources department.
• Motivating staff, creating a pleasant and safe work environment, and fostering effective teamwork within the team.
• Leading regular individual and team meetings, promoting skill and knowledge development through training and on-the-job exchanges.
• Ensuring that all work equipment is maintained in good condition and that the necessary information is readily available.

Hotel Manager Asisstant Resume Example

Hotel Manager Asisstant

• Ensure effective task planning and distribution among all employees at your establishment.
• Conduct regular checks on tasks performed by department heads and all employees, including maintenance, cleanliness, reservations, and customer service.
• Ensure compliance with reception and cleanliness standards for the establishment's category, as well as adherence to the standards of the affiliated brand, and provide excellent customer management.
• Actively address reservations identified in periodic reports from the control office, reservations issued by the police headquarters during safety commissions, and any other actions related to compliance.
• Perform minor repairs when possible; otherwise, arrange for service providers to address maintenance issues.
• Manage the preparation and execution of various quality controls related to the establishment's operations.
• Facilitate internal meetings and maintain communication with customers.
• Lead recruitment efforts, provide training, motivate, supervise, offer guidance, and promote the development of your team.
• Conduct semi-annual and annual assessment interviews with your direct employees, set objectives, and support them in achieving their professional goals.
• Oversee the welcoming and integration of new staff members.

Hotel Manager Resume Example

Hotel Manager

• Collaborated with all Head of Departments to oversee various aspects of hotel management.
• Managed and provided training to the Front Office Staff, ensuring their competence and professionalism.
• Ensured the delivery of exceptional and friendly guest services.
• Implemented standard operating procedures in alignment with brand standards and legal requirements.
• Enhanced and streamlined communication processes between the Front Office and other hotel departments.
• Strategically adjusted room rates to optimize revenue per available room and implemented effective upselling programs.
• Addressed maintenance issues, staff shortages, equipment needs, and oversaw renovation projects.
• Maintained 24-hour availability for on-call support to address urgent problems and emergencies.
• Took overall responsibility for managing the hotel's operations, ensuring its smooth and efficient functioning.
• Overseeing all aspects of hotel operations, including sales and marketing.
• Implemented a balanced scorecard approach to long-term strategic planning.
• Provided strategic and operational support and mentoring to Heads of Departments (HODs).
• Successfully promoted two internal staff members to HOD positions.
• Fostered a culture of customer service excellence among hotel staff, leading to improved customer satisfaction scores.

Hotel Manager Assistant Resume Example

Hotel Manager Assistant

• Developed and retained expertise in customer service.
• Acquired reservation management skills.
• Enhanced my understanding of sales techniques and marketing strategies.
• Developed creative problem-solving abilities.
• Assisted the general manager during periods of increased autonomy and accountability.
• Improved my oral and written communication skills through interactions with clients and guests.
• Gained experience in report writing, including detailed descriptions for the HR department.
• Assisted the hotel manager in overseeing daily operations.
• Engaged with customers to resolve issues and address concerns using lean management techniques.
• Developed an understanding of regulatory and industry standards related to construction and safety.
• Recruited, trained, and supervised staff members.
• Managed budgets and financial records.
• Planned maintenance work, events, and room bookings.
• Addressed customer complaints and queries.
• Promoted and marketed the business.
• Ensured compliance with health and safety legislation and licensing laws.
• Managed procurement activities, including buying, supplier management, and price negotiations.
• Monitored safety and regulatory compliance.
• Planned and supervised employees.
• Developed relationships with regular customers to promote top customer service standards.
• Set up hotel operations, including staff training, procurement, and room inspection. Coordinated with contractors and suppliers to meet the opening date.
• Successfully completed Critical Path items for all departments.
• Responsible for maximizing revenues and achieving budgeted EBITDA.
• Prepared property budget and forecasts.
• Set goals, conducted competitive surveys, managed reservations, and compiled reports.
• Conducted coaching and counseling sessions, performance evaluations, and prepared documentation for performance improvement plans and disciplinary actions.
• Prioritized guest satisfaction and ensured hotel and guest safety and security.
• Implemented preventive maintenance, risk management, and crisis management protocols.

Pool and Hotel Manager Resume Example

Pool and Hotel Manager

• Managed room bookings and reservations through various channels, including booking.com and phone calls.
• Worked with documents related to guest reservations and payments.
• Registered individuals and groups interested in swimming training or aqua fitness.
• Conducted cleanliness checks of rooms to ensure they met quality standards.
• Provided information to guests regarding available services and pricing.

Top Hotel Manager Resume Skills for 2023

• Hotel Operations Management
• Guest Services Management
• Revenue Management
• Staff Supervision and Training
• Hospitality Industry Knowledge
• Customer Service Excellence
• Budgeting and Financial Management
• Reservation Systems (e.g., PMS)
• Room Inventory Management
• Housekeeping and Maintenance Coordination
• Front Desk Operations
• Food and Beverage Management
• Event and Banquet Planning
• Inventory Control
• Sales and Marketing Strategies
• Online Reputation Management
• Quality Assurance and Standards Compliance
• Hospitality Software (e.g., CRS, RMS)
• Contract Negotiation and Vendor Management
• Employee Scheduling
• Staff Recruitment and Retention
• Guest Relations and Problem Resolution
• Health and Safety Compliance
• Facility Maintenance and Upkeep
• Pricing and Rate Strategies
• Concierge Services
• Employee Training and Development
• Marketing Campaigns and Promotions
• Social Media and Online Presence
• Customer Feedback Analysis
• Revenue Forecasting
• Performance Metrics and KPIs
• Energy Efficiency Initiatives
• Property Inspections
• Staff Motivation and Recognition
• Crisis Management and Response
• Event Coordination and Planning
• Food Safety and Hygiene
• Sustainable Practices
• Menu Development and Pricing
• Multilingual Communication
• Hotel Security Protocols
• Market Research and Competitor Analysis
• Public Relations
• Customer Loyalty Programs
• Restaurant and Bar Operations
• Property Renovation and Refurbishment
• Accessibility Compliance
• Customer Surveys and Feedback
• Cultural Competence

How Long Should my Hotel Manager Resume be?

Your Hotel Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Hotel Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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• • Spearheaded a team of 100+ personnel overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.
• • Successfully managed multiple capital projects cumulatively valued at over $5M, enhancing the property aesthetic and guest experience.
• • Generated financial reports and controlled P&L, sustaining profitability and cutting costs by 12% without compromising the quality of services.
• • Implemented a comprehensive training program that improved guest satisfaction scores by 25% within the first year.
• • Negotiated with vendors resulting in a 15% reduction in supply costs while maintaining the quality of amenities offered to guests.
• • Led the property to achieve recognition within the Marriott brand for exceptional customer service and operational standards.
• • Managed day-to-day operations for a 70+ unit hotel, improving operational efficiency and guest satisfaction through strategic planning.
• • Achieved a 20% increase in online customer satisfaction ratings by streamlining guest service protocols.
• • Coordinated the renovation of guest rooms and common areas, completing the project 10% under budget and 2 weeks ahead of schedule.
• • Oversaw the hiring, training, and mentorship of a staff of 80, raising service standards and reducing staff turnover by 18%.
• • Implemented new inventory management system that decreased waste and saved the hotel $30K annually.
• • Collaborated closely with the general manager to oversee a team of 50 employees, promoting synergy between departments.
• • Enhanced guest service protocols, leading to a 15% improvement in guest return rate annually.
• • Managed budget effectively, reducing operational costs by 10% while maintaining high quality standards.
• • Coordinated successful staff reorganization that increased overall productivity by 20%.

10 Hotel General Manager Resume Examples & Guide for 2024

Your hotel general manager resume must reflect robust leadership qualities and a track record of financial performance. It should showcase your ability to optimize operations and exceed guest satisfaction benchmarks. Experience with budget management and staff development is essential for your resume. Demonstrate your proficiency in these areas with specific examples and measurable outcomes.

All resume examples in this guide

Guest Relations Manager

Guest Services Manager

Hospitality

Hospitality Manager

Hotel Assistant Manager

Hotel Operations Manager

Housekeeping Manager

Resort Manager

Rooms Division Manager

Resume guide.

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a hotel general manager, distinguishing yourself in a saturated market full of qualified candidates can be a daunting resume challenge. Our guide offers tailored advice to showcase your leadership skills and operational expertise, ensuring your resume stands out to potential employers.

• Aligning the top one-third of your hotel general manager resume with the role you're applying for.
• Curating your specific hotel general manager experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the hotel general manager role.

Discover more hotel general manager professional examples to help you write a job-winning resume.

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• Resource Manager Resume Example
• Sourcing Manager Resume Example
• Hotel Operations Manager Resume Example
• Claims Manager Resume Example
• Construction General Manager Resume Example
• Strategic Sourcing Manager Resume Example
• Alliance Manager Resume Example
• Business Relationship Manager Resume Example

Don't stress out over your hotel general manager resume format

Remember, the elaborate design of your hotel general manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.

Here are four straightforward steps to consider in your hotel general manager resume design:

• Organize your resume based on experience : Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
• Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
• Don't omit essential hotel general manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
• Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.

Regarding the format to submit your hotel general manager resume, PDF is preferable . PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.

When selecting a font for your hotel general manager resume, consider the following:

• Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
• All serif and sans-serif fonts are easily readable by ATS;
• While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.

Concerned about ATS compatibility with charts and infographics? Our recent study has debunked this and other myths .

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

The key to your hotel general manager job-winning resume - present your expertise with these sections:

• A header to make your resume more scannable
• Snapshot of who you are as a professional with your resume soft skills, achievements, and summary or objective
• Job advert keywords in the skills section of your resume
• Resume experience quantifying your past job successes with metrics
• A relevant education, certification, and technical sills section to provide background to your technological/software capabilities

What recruiters want to see on your resume:

• Demonstrated leadership experience in hotel operations and staff management
• Proven track record of financial management and budget optimization
• Experience in customer service excellence and guest satisfaction improvement
• Knowledge of current hospitality technology and property management systems
• Strategic marketing and revenue management skills

The hotel general manager resume experience section: a roadmap to your expertise

The resume experience section provides you with an opportunity to tell your professional narrative.

Recruiters, reading between the lines of your resume, use the experience section to better understand your unique skill set, accomplishments, and what unique value you bring about.

Discover five quick steps on how to write your experience section:

• Curate only relevant experience items to the role and include the company, description, and dates; all followed by up to six bullets per experience item;
• Each experience item should feature tangible results of your actions - if you can include a number or percent, this will further highlight your aptitude;
• If you've received any managerial or customer feedback, use short excerpts of it as further social proof of your technical or people skills;
• Make sure you're using the appropriate verb tense when listing your responsibilities;
• Within the description for each role, you could summarize your most noteworthy and relevant achievements.

Now, take note of how a real-world hotel general manager professional received opportunities at industry leaders with these resume experience sections:

• Spearheaded a comprehensive revamp of customer service protocols, leading to a 15% increase in guest satisfaction ratings as measured by online reviews and surveys.
• Managed a $5M hotel renovation project, coordinating between contractors and hotel departments, ensuring minimal disruption to guests and operations.
• Implemented a new hotel-wide sustainability initiative, resulting in a 20% reduction in energy costs and earning the property a local environmental stewardship award.
• Drove a 10% year-over-year revenue increase by developing and launching an upscale dining concept that attracted local and visiting patrons.
• Cultivated partnerships with event planners and local businesses, leading to a 25% boost in hosted events and a stronger position in the competitive market.
• Launched an employee training program focusing on cross-departmental skills, thereby increasing staff versatility and reducing labor costs by 8%.
• Increased hotel occupancy rates by 18% through aggressive marketing strategies and revamping loyalty programs to enhance repeat business.
• Oversaw the successful integration of cutting-edge property management systems to streamline operations and enhance guest experience.
• Negotiated key vendor contracts cutting operational expenses by 12%, improving the hotel's profitability despite fluctuating economic conditions.
• Led the development and implementation of a strategic plan for expanding conference facilities, resulting in a 30% increase in corporate bookings.
• Enhanced online presence through a website redesign and targeted digital marketing, leading to a 45% growth in direct online bookings.
• Orchestrated the adoption of guest service technologies such as mobile check-in and room customization apps to elevate the guest experience.
• Improved the annual revenue by 20% by rebranding the hotel and targeting a new customer segment, which included international business travelers.
• Developed a multilingual staff training program to enhance communication with guests, thereby improving customer service scores by 34%.
• Initiated and monitored a risk management plan that reduced workplace accidents by 40% and lowered insurance premiums.
• Expanded the hotel's market share by launching an innovative wellness tourism package, resulting in a 22% rise in off-season occupancy rates.
• Optimized hotel inventory through dynamic pricing strategies based on market analysis, increasing average room rates by 8%.
• Fostered a culture of empowerment among the team, leading to a decrease in staff turnover by 15% and increased employee satisfaction.
• Pioneered a tech-forward approach by integrating IoT devices for smart room experiences, driving a 10% uplift in repeat business from tech-savvy guests.
• Directed a task force during a crisis management situation when the hotel was at risk due to a natural disaster, minimally affecting guest experience and no injuries reported.
• Initiated and fostered community outreach programs that improved the hotel's local engagement and visibility within the city.
• Success in increasing annual profit margins by 12% through effective cost-control measures and restructuring food and beverage services for efficiency.
• Led a cross-functional team to acquire and transition a new boutique hotel, increasing the brand's footprint and regional market share.
• Implemented staff wellness and professional development programs which improved team morale and resulted in a 95% staff retention rate across two years.

Quantifying impact on your resume

• Quantify financial performance improvements, such as percentage increase in hotel revenue or cost savings achieved under your management.
• List specific numbers related to occupancy rates and how they improved during your tenure.
• Highlight percentage growth in customer satisfaction scores or online review ratings due to initiatives you led.
• Describe the scale of operations you managed, including number of rooms, staff size, and amenities provided.
• Detail the number of successful events and conferences hosted at the hotel to show experience in large-scale event management.
• Document measurable improvements in employee retention or staff training programs that resulted in quantifiable outcomes.
• State any reductions in energy usage or waste, which reflect sustainable management practices and cost efficiency.
• Include the number of new business partnerships or contracts negotiated that led to revenue growth or increased market presence.

Action verbs for your hotel general manager resume

Lacking relevant hotel general manager resume experience?

Learn how to write your hotel general manager resume experience in spite of having no real-world (or applicable) experience for the job.

You should:

• Feature relevant projects or publications that could impress recruiters or showcase that you have the basic skill set for the job
• Shift the focus towards your people (communication, organization, etc.) skills to demonstrate that you're a quick learner and can easily adapt to a new environment
• Use the resume objective to not only highlight your accomplishments but also map out how your career plans are perfectly aligned with the company's vision
• Select either the functional-skill-based resume format (that puts the focus on your skills) or the hybrid one (balancing expertise with skills).

Recommended reads:

• When Should You Include Your High School on Your Resume?
• How To List Certifications On A Resume (Examples Included)

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

In-demand hard skills and soft skills for your hotel general manager resume

A vital element for any hotel general manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your hotel general manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "hotel general manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your hotel general manager resume:

Hospitality Management

Revenue Management

Budgeting and Financial Planning

Sales and Marketing

Hotel Operations

Strategic Planning

Crisis Management

Housekeeping Oversight

Food and Beverage Administration

Compliance and Regulation Understanding

Decision Making

Problem Solving

Communication

Customer Service

Adaptability

Attention to Detail

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Certifications and education: in-demand sections for your hotel general manager resume

Your academic background in the form of certifications on your resume and your higher degree education is important to your application.

The certifications and education sections pinpoint a variety of hard and soft skills you possess, as well as your dedication to the industry.

Add relevant certificates to your hotel general manager resume by:

• Add special achievements or recognitions you've received during your education or certification, only if they're really noteworthy and/or applicable to the role
• Be concise - don't list every and any certificate you've obtained through your career, but instead, select the ones that would be most impressive to the role
• Include the name of the certificate or degree, institution, graduation dates, and certificate license numbers (if possible)
• Organize your education in reverse chronological format, starting with the latest degree you have that's most applicable for the role

Think of the education and certification sections as the further credibility your hotel general manager resume needs to pinpoint your success.

Now, if you're stuck on these resume sections, we've curated a list of the most popular technical certificates across the industry.

Have a look, below:

The top 5 certifications for your hotel general manager resume:

• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute
• Certified Hospitality General Manager (CHGM) - American Hotel & Loditing Association
• Master Hotel Supplier (MHS) - American Hotel & Lodging Educational Institute
• Hospitality Management Diploma (HMD) - Cornell University School of Hotel Administration
• Revenue Management Certificate - eCornell

Showcase any ongoing or recent educational efforts to stay updated in your field.

• How to List GPA on Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Professional summary or objective for your hotel general manager resume

hotel general manager candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your hotel general manager expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional hotel general manager resumes:

Resume summaries for a hotel general manager job

• Seasoned Hotel Manager with over a decade of success in managing luxury properties for international chains. Expert in optimizing operational efficiencies, elevating guest experiences, and leading cross-functional teams. Pivotal in increasing customer satisfaction ratings by 25% at the flagship property in New York through strategic staff training and service improvements.
• Dynamic leader with 15 years of comprehensive experience in the hospitality sector, adept at financial management, and known for a proven track record in elevating customer service standards. Increased annual revenue by 30% within two years at a renowned boutique hotel in Paris through innovative marketing strategies and meticulous cost control measures.
• Accomplished executive in the retail industry seeking to transfer extensive management, strategic planning, and customer service skills into the hospitality arena. Brings over 18 years of experience in leading large teams to achieve sales targets and operational goals, with the ambition to apply this expertise to enhance hotel efficiency and guest satisfaction.
• IT Project Manager with a 12-year tenure seeking transition into hotel management, bringing a wealth of experience in process optimization, team building, and technology integration. Eager to apply a robust analytical mindset and project management prowess to streamline hotel operations and elevate the guest experience in a thriving hospitality environment.
• Aspiring Hotel General Manager with a strong foundation in customer relations and hospitality services. Focused on mastering hotel operations and management, eager to contribute to driving excellence in guest relations and staff development with a fresh perspective and a deep commitment to upholding standards of luxury and comfort.
• Recent Hospitality Management graduate with internship experience at high-end resorts, eager to apply academic knowledge and passion for the hospitality industry to contribute to a hotel's operational success. Deeply enthusiastic about creating memorable guest experiences and advancing to a management role through hands-on learning and dedicated mentorship.

Taking your hotel general manager resume to the next level with these four additional resume sections

Your hotel general manager resume can feature a variety of skills (both hard and soft) in diverse sections . Choose those that align best with the job requirements and reflect your suitability for the company culture.

Consider these four additional resume sections recommended by our experts:

• Languages - State any languages you are proficient in and your level of proficiency. This demonstrates your commitment to communication and potential for international growth.
• Projects - Highlight up to three significant projects you've completed outside of work, showcasing skill development. Include a link to your project portfolio in the hotel general manager resume header, if applicable.
• My Time - How you allocate your time outside work can indicate your organizational skills and cultural fit within the company.
• Volunteering - Detail causes you're passionate about, roles you've held, and achievements in volunteering. Such experiences likely have honed a range of soft skills crucial for your dream job.

Key takeaways

At the end of our guide, we'd like to remind you to:

• Invest in a simple, modern resume design that is ATS friendly and keeps your experience organized and legible;
• Avoid just listing your responsibilities in your experience section, but rather focus on quantifiable achievements;
• Always select resume sections that are relevant to the role and can answer job requirements. Sometimes your volunteering experience could bring more value than irrelevant work experience;
• Balance your technical background with your personality traits across various sections of your resume to hint at how much time employers would have to invest in training you and if your profile would be a good cultural fit to the organization;
• Include your academic background (in the form of your relevant higher education degrees and certifications) to show recruiters that you have the technical basics of the industry covered.

Hotel General Manager resume examples

Explore additional hotel general manager resume samples and guides and see what works for your level of experience or role.

The Guest Relations Manager role is integral to customer-facing industries. Efficiency, communication, and problem-solving all influence customer satisfaction and loyalty trends.

Some pointers for when you're applying for a position like this are:

• Emphasize your experience in handling customer issues, large crowds, and creating warm environments. Showcase how your efforts resulted in increased customer satisfaction, longer stay durations, or higher return rates.
• Highlight your skills in softwares commonly used in the industry and how they have made the operations process smoother, e.g. 'improved customer experience by leveraging...'
• Focus not only on your conflict resolution skills but also on particular incidents that led to positive outcomes. Don’t just list your skills, share how they have meaningfully improved guest experiences, follow the 'skill-action-results' pattern.

Guest Services Manager role comes with a heavy emphasis on customer recovery and satisfaction. This title requires active, problem-solving skills, paired with diligent customer interactions.

For applying for this role:

• Highlight your experience in upscale establishments or in handling complex customer requests. Feature how these experiences led to increased customer satisfaction rates.
• Demonstrate your expertise in using relevant softwares to optimize customer service processes, eg. 'enhanced response time by using...'.
• List key incidents when your quick thinking and efficient problem-solving led to a significant improvement in customer service. Use 'skill-action-results' format to structure these examples.

The Hospitality industry greatly values service-oriented skills, and trends from customer service sectors often drive changes within the industry.

When crafting your resume for a job in Hospitality, consider the following points:

• Emphasize your experience with different customer service strategies. Prioritizing the guest experience, utilizing Emotional Intelligence, guest recovery methods, and working methodically under stress are rendered essential.
• Ensure your relevant skills are displayed on your resume. Being sidestepped due to a lack of skill presentation is disappointing when you have the relevant service experience.
• Highlight your past roles and how they influenced customer satisfaction. Many excellent hospitality workers often come from diverse service-related backgrounds, illustrating your past roles and their impact on customer happiness is vital.
• Not just mentioning skills, show how they contribute to guest satisfaction. For instance, “increased customer loyalty through…”, “improved online ratings after…” etc. Employ the “skill-action-results” formula.

A Hospitality Manager often integrates customer service, team management, and business development. Your experience in the field impacts the overall operations efficiency.

For this role:

• Underline your experience in managing teams or complex operations. Provide details on how it improved team dynamics or overall operational efficiently.
• Showcase your skills in using industry-specific softwares to streamline operations eg., 'enhanced business operations by implementing...'.
• Ensure to highlight incidents when your management skills directly led to a tangible improvement in services or revenue. Prioritize the 'skill-action-results' pattern in your resume.

Hotel Assistant Manager role requires a blend of administration, customer service, and team leadership skills. Strong operational background influences the job performance.

For an effective application:

• Highlight your experience in regulating hotel operations or in dealing with a diverse clientele. Show how these experiences contributed to improved hotel ratings.
• Illustrate your proficiency in reservation or organization management softwares eg., 'improved booking system efficiency by incorporating...'.
• Present instances when your leadership directly resulted in improvement in employee productivity or overall service quality. Be specific, use the 'skill-action-results' format.

Hotel Operations Manager role is markedly administration-focused. Sound knowledge of industry trends influences the operational efficiency in this job.

For this application:

• Emphasize your background in managing hotel operations. Show how your management has led to improved operational efficiency. backend tasks.
• Demonstrate your experience with hotel management software, and how they’ve streamlined your work, eg. 'enhanced operational efficiency by deploying...'.
• Add instances when you’ve managed to increase customer satisfaction, employee productivity, or hotel revenue. Use the 'skill-action-results' model.

Housekeeping Manager role is largely about supervising, training personnel, and maintaining cleanliness. Your expertise can directly impact guest satisfaction and hotel reputation.

Applying for this position requires:

• Point out your experience in overseeing large teams or managing extensive facilities. Show how your management led to higher cleanliness standards.
• Showcase your experience with cleaning or maintenance management software, eg., 'improved tracking of cleaning tasks by using...'.
• Use specific examples of strategies that improved housekeeping efficiency or led to improved ratings. Structure your examples using the 'skill-action-results' approach.

Resort Manager position requires balancing customer service, team management, and resort upkeep. Your track record can greatly influence resort ratings and popularity.

• Highlight your experience in running full scale operations or in managing exclusive clientele. Show how your efforts have improved overall resort performance.
• Demonstrate your skills in using resort management software and how they improved your service delivery, eg. 'enhanced resort services by utilizing...'
• Include instances when your management led to increased customer satisfaction or improved resort revenue. Use the 'skill-action-results' framework to structure your resume.

Rooms Division Manager role centers around room allocation, cleanliness, and customer satisfaction. Your role can be a cornerstone in the hotel's overall performance.

When applying for this job:

• Focus on your experience in managing large quantities of rooms or problem-solving for challenging situations, then connect these to improved efficiency.
• Highlight your experience with room or inventory management software, eg., 'enhanced room inventory management by implementing...'
• Describe situations where your decision-making led to improved customer satisfaction or room allocation efficiency. Use 'skill-action-results' format to add depth to your resume.

Looking to build your own Hotel General Manager resume?

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Samples › Hotel Manager

Hotel Manager Sample

Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.

Not sure how to format your resume? Download our free guide and template .

Hotel managers are at the top of the chain. If you’ve made it to this position, it’s your job to ensure the facility runs smoothly. You guide various business areas such as staff hiring, facility maintenance, housekeeping, marketing, and annual budgeting. Yes, you need to make sure that every department within the hotel business runs as effectively as possible.

To succeed, you will need to be a versatile leader who aligns and monitors the hotel’s many functions to ensure everything operates without a hitch. You should keep a strong focus on customer service, motivating personnel to deliver a seamless, high-quality guest experience. 

But you don’t have to convince us that you’re the right person for the job. No, if you want to land your next role, you need to convince the hiring manager of your value. Luckily, you can get a leg up on the competition with this resume guide crafted by our professional resume writers. In the following guide, we will share the tools and resources you need to get ahead. 

How to write a resume

Ready to land your next hotel manager role? You’ve come to the right place. In the following guide, we will take a look at the top tips that will help you to create a winning application. Follow this advice to get started when you are ready to put pen to paper. 

Hook the reader with your summary

The resume summary is likely the first thing a hiring manager will read. First impressions matter. For that reason, you need to grab the reader with an interesting hook. Consider what your biggest achievement as a hotel manager is and take things from there. This part of your resume is all about showcasing your value. What is it that you bring to the figurative table?

Show don’t tell! 

When a hiring manager is reviewing an application, they are looking for candidates who can get some real results. It’s all very well telling the reader that you have what it takes to manage a hotel. However, if you don’t back up your claims, they are all but useless. 

The “show don’t tell” technique is exactly what it says. Rather than merely explaining what value you have, you need to show the hiring manager the facts. Wherever possible, provide evidence of your skills and expertise on your resume. 

That may mean including mentions of any awards you have won, adding statistics to the bullet points you write, or being specific when it comes to the numbers. The more precise you are when you’re writing your hotel resume, the more likely you are to wow the reader.

Include the right keywords, too 

Keywords are vital to the success of your hotel manager resume. Often enough, companies use Applicant Tracking Systems (ATS) to filter incoming applications. If you want to get past the scanners, you need to make sure that your resume includes the right keywords. Check out the original job posting and highlight any job-centric words that stand out. By using these throughout your hotel manager resume, you may just increase your chances of success. 

Get the formatting right 

The format of your resume needs to be standardized. You should include your summary, work experience, skills, and education. In some cases, you may also want to include volunteer experience too. However, you need to make sure that it aligns with hospitality. If you’re new to writing resumes, take a peek at our related guides below: 

How To Write Your Resume’s Work Experience Section

How To Write Your Resume’s Education Section

Good Skills To Put On Your Resume

Learning how to write each section ahead of time will make the whole process as easy as pie. You should approach this task by filling out each of the sections in one go. That way, you will have the headspace to ensure that each part of the resume fits the bill. 

Add personality into your writing 

Hotel managers may deal with the logistics of running the facility, but there’s a whole load more to the role than just that. To pull this off, you will need bags of charisma and charm. Show that you are the right person for the job by allowing your personality to shine through your writing. Adopting an approachable and friendly tone will go a long way here. 

If you’re not certain where to start, include some powerful action verbs in the mix. These words add color to your resume and are sure to make you stand out from the crowd. Once you have completed your application, read through it and check that the tone is on point. Should it not quite sound right, you can tweak it and edit it until you are happy with the result.

Hotel manager resume example 

When you’re considering what to include in your hotel manager resume, it helps to have a look at a sample. Check out our hotel manager resume sample below for some pointers: 

City, State or Country if international

Phone | Email

LinkedIn URL

HOTEL MANAGER PROFESSIONAL

A dynamic, results-oriented Hotel Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

Team Building

Staff Training

Customer Service

Hotel Management

Guest Relations

Purchasing/Inventory

Cost Containment/Control

Quality Assurance

Policies/Procedures

Facilities/Safety Management

P & L Management

Loss Prevention

PROFESSIONAL EXPERIENCE

HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2015 to 2020

Responsibilities

Managed all aspects of the Country Club’s 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget

Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.

Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings

Promoted Negotiated Corporate business, increasing it by 20% year after year

Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant

Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage

Yield management/Revenue management that lead to increasing ADR by an overall 8%

Enhanced Social media links, company website updates, facebook, twitter

Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales

ASSISTANT HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2012 to 2015

Ensured the efficient management of all departments of the hotel.

Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel.

Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.

Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.

Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance.

Ensured that the company’s training objectives were achieved.

Ensured that employees were following policy and procedures according to the company procedures manual and promoting excellent guest service.

LEAD GUEST SERVICE AGENT

COMPANY INC | AMHERST, MA | 2008 to 2012

Anchored evening shift, ensuring its smooth functioning.

Raised guest satisfaction scores over 20%.

Conveyed information to guests about local attractions in and around hotel.

Communicated between all departments regarding relevant issues.

Projected professional image at all times.

Assisted in training new agents.

Served as occasional concierge and night auditor.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework : List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Key hard & soft skills for a hotel manager 

When writing a hotel manager resume, you can include the standard “Skills” section. However, it is becoming increasingly common for candidates to use the more specific “Core competencies” section in their application. Take the time to decide which one suits you. 

Not sure where to get started when listing your skills on your resume? The golden rule is to establish a sense of balance. You should include a mixture of both hard skills and soft skills on your hotel manager resume. That way, you show that you are a well-rounded applicant. 

Hard skills tend to be technical and apply directly to the vacancy. For example, “Cost containment” and “Quality assurance” would fall into this category. You should also include any systems or software that you are skilled at using here. 

Soft skills, on the other hand, are not technical. These are competencies that you can use across a range of industries. They include things such as “Customer service” and “Communication”. While these may not clench the deal as far as landing the job, they are nonetheless important. Highlighting them shows that you have a real range of skills. 

Looking for some inspiration when it comes to your skill-set? Look no further. Here are some of the hard and soft skills you may choose to include on your hotel manager resume: 

Communication

Summary & last words

Writing a hotel manager resume that turns recruiters’ heads can be challenging. You need a certain level of finesse to make sure that you get this right. It’s not merely about getting your experience down on paper. Instead, you need to make sure that you draw the reader in by telling a captivating story about your career so far. Be sure to position your resume to show how the next role fits into your plan. That way, the hiring manager will want to snap you up. 

If you’re hoping to climb the career ladder fast, it’s smart to have a leg-up. Working with an expert resume writer will help you along the way. This is a smart move if you’re looking to get ahead but don’t have the time, energy, or expertise to learn the art of application writing. 

Introduction to ZipJob: Professional resume writers

At ZipJob, we can help you every step of the way on your job search. If you’re looking for your next hospitality role, you can trust our team to guide the way. Since launching, we have helped 3,000+ professionals across 65 different industries supercharge their careers. We offer a full-service resume writing offering and get to know your career goals on a deep level before we begin. When you’re ready to land more interviews and get hired faster, you can count on us to help you achieve those goals. There’s never been a better time to invest in your professional future. 

Why you should make use of our resume writing services to land your next hotel manager job

When you work as a hotel manager, you are always on the go. Chances are, you hardly have the time to sit down and write a captivating resume. However, if you want the top job, your application needs to fit the bill. That’s where we come into the picture. You can trust our team of dedicated resume writers to help you wow the hiring manager. We will do the heavy lifting for you, helping you to create a hotel manager resume that lands you your next job. 

Resume writing service for a hotel manager: Let us write your resume

Looking for support with your next application? The ZipJob resume writing service is the answer. We understand the hospitality sector and can craft a hotel manager resume that supports your professional goals. No matter where you’re headed, you can rely on our expert writers to help you get there. We have experience writing expert resumes that convert into job interviews and even offers. If you’re looking for a way to get ahead of the competition and accelerate your career, you need look no further. Contact a member of our team today. 

Our resume services get results.

We’ve helped change over 30,000 careers.

• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

A Better Way to Build Your Resume

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

7 Hotel Operations Manager Resume Examples for 2024

Hotel operations managers need clear, focused resumes. This article provides strong resume examples and strategic advice. Learn how to highlight key skills, experience, and qualifications to stand out. Discover which industry terms to use to catch an employer’s eye. Make your resume work for you in the competitive hospitality field.

• 26 Aug 2024 - 5 new resume templates, including Hotel Operations Manager with F&B Specialization, added
• 26 Aug 2024 - 5 new sections, including 'Where to place your education', added
• 24 Aug 2024 - Article published

  Next update scheduled for 03 Sep 2024

Here's what we see in the best resumes for hotel operations managers:

Focus On Measurable Impact : Show impact using numbers like 10% increase in guest satisfaction , 15% reduction in operating costs , 20% boost in bookings , or 25% improvement in staff productivity . Metrics make your achievements clear.

Include Relevant Skills : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are budget management , housekeeping software , front desk operations , inventory control , and event coordination . But don't include all of them, choose the ones you have and are mentioned in the JD.

Industry Trend: Technology Use : More hotels now use software for operations. Show you know tools like PMS software and online booking systems .

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Hotel Operations Manager Resume Sample

Find out how good your resume is.

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Get a score for your resume

Want to know if your resume stands out for hotel operations roles? Our resume scoring tool gives you instant feedback on how well your resume aligns with industry standards. It evaluates key criteria that recruiters look for when hiring top talent in hospitality management.

Upload your resume now to get an unbiased assessment. You'll receive a clear score and actionable tips to improve your chances of landing interviews for hotel operations positions.

Where to place your education

If you are applying for a job as a hotel operations manager and have been working for some time, put your work experience first. This shows you have practical knowledge relevant to managing hotel operations. However, if you have recently completed education that is important for your job, like a course in hospitality management, place your education before your experience. This will help employers understand why there might be a gap in your employment.

For those new to the workforce or recent graduates, your education should be at the top of your resume. Hiring managers look for relevant hotel or business management studies. This helps to show that you have the necessary background knowledge for managing a hotel’s day-to-day operations, even if you do not have much work experience yet.

Include management of hotel operations

Include experiences where you've managed hotel operations, from front desk to housekeeping. This will show your ability to handle various departments and coordinate efforts to ensure smooth operations.

Provide examples of how you've implemented improvements or innovations that resulted in better efficiency, higher guest satisfaction, or increased revenue.

Junior Hotel Operations Manager Resume Sample

Ideal resume length.

For a hotel operations manager, your resume should be concise yet complete. If you have less than 10 years of industry experience, aim for one page. This shows you can prioritize key information. Use short, clear job descriptions and focus on the achievements that matter. List roles that show your leadership skills and ability to manage operations smoothly.

For those with more experience, up to two pages is acceptable. This allows space to detail your progression and impact in the hospitality field. Your first page should still highlight your strongest qualifications and achievements because hiring managers may only glance at the initial page. Make sure all information is relevant to hotel management. Essential details include your experience with staff coordination, budget management, and customer service excellence.

Senior Hotel Operations Manager Resume Sample

Highlight guest service experience.

Emphasize your guest service skills. Good hotel operations managers need to ensure guest satisfaction, so make sure to include any roles where you handled guest interactions directly.

Detail specific situations where you improved customer experiences or resolved conflicts successfully. This will show your capability in maintaining high service standards.

Hotel Operations Manager with F&B Specialization Resume Sample

Aspiring hotel operations manager resume sample.

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5 Hospitality Resume Examples to Win the Job in 2024

Hospitality Resume

• Hospitality Resumes by Experience
• Hospitality Resumes by Role
• Write Your Hospitality Resume

As a hospitality worker, you’re a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. 

Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments. The tricky part is that summarizing your work ethic, motivation, and effectiveness in your AI cover letter and resume form can be difficult. 

We’re here to help you overcome this unique challenge. Our expertly-written hospitality resume examples and handy resume tips will help you advance in your career!

or download as PDF

Why this resume works

• Flex your high booking conversion rates, and you’ll get the job before the next best candidate.

Hotel Manager Resume

• Fine-tune your hotel manager resume to showcase your ability to manage daily hotel operations using quantifiable bullet points. For instance, don’t just say you resolved potential issues, add what impact it created like “reducing guest complaints by 53% by using HelloShift’s task management features to resolve potential issues.”

Hospitality Management  Resume

• Such certificates show that you’re well-versed in customer expectations of the current market and know exactly how to serve them. This, coupled with a bachelor’s in hotel management can easily take your hospitality management resume up a notch.

Hotel Front Desk Resume

• One way to show your unique qualities in your hotel front desk resume is by referring to your achievement to reduce water and chemical usage.

Concierge  Resume

• To make this count in your concierge resume , showcase how you created memorable experiences and built strong rapport to boost customer return rates.

Related resume examples

• Customer Service
• Front Desk Receptionist
• Housekeeping

Match Your Hospitality Resume to Fit the Job

Making yourself stand out is all about showing recruiters that you’re perfectly suited for the role, so include some of the top skills , such as conflict resolution and upselling.

Technical skills are important too, so mention relevant reservation systems and point-of-sale software. The more proficient you are, the sooner you’re ready to hit the ground running, so make it clear that you’re experienced if this isn’t your first role in hospitality.

Because of the customer-facing nature of hospitality, adding a few soft skills is great too. The trick is to make sure that some of the skills you list should later be elaborated on and backed up with metrics in your work experience section.

Need a few pointers?

15 popular hospitality skills

• Booking.com
• Language Proficiency 
• Conflict Resolution 
• Guest Relations
• Food/Beverages
• Multitasking
• GoConcierge

Your hospitality work experience bullet points

Your role is all about perfecting the daily flow—welcoming guests, managing front desk operations, and ensuring impeccable service, all while keeping up a smile and maintaining control in a fast-paced environment. However, simply describing your tasks doesn’t really communicate how well you pull them off. 

To really emphasize your impact, your best bet is to focus on results. Your service leads to repeat customers, boosts upselling revenue, and elevates guest satisfaction. By adding quantifiable metrics to these results, you can wow employers before they’ve even met you. 

Make sure to mention accomplishments demonstrating the skills listed on your resume, using real results to add more depth and validity to your claims.

• Highlight your product knowledge and proactivity by mentioning your percentage of successful upselling efforts.
• Showcase your customer-centric attitude by talking about satisfaction ratings and reviews.
• Measure the average time it takes you to process guest arrivals and departures to demonstrate your efficiency.
• Calculate the percentage of guests who choose to return based on previous positive experiences to demonstrate your ability to create lasting impressions and maintain guest loyalty. 

See what we mean?

• Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu, positively impacting Ace Hotel Portland’s reputation
• Launched guest loyalty programs, resulting in a 29% increase in repeat guest bookings
• Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
• Participated in team meetings and contributed to goals that resulted in a 12% increase in overall team efficiency

9 active verbs to start your hospitality work experience bullet points

• Coordinated
• Implemented
• Collaborated
• Revitalized 

3 Tips for Writing an Entry-Level Hospitality Resume

• If you’re lacking in professional or paid work experience , then focus on other kinds of experience you do have. This could be internships, volunteer work, or school projects that showcase your abilities in guest service or event planning. You can also include part-time work if it was a customer-facing role, such as tutoring, babysitting, or retail. 
• Always read over the job description , pick out the specific skills that are sought after, and include these in your resume. Not only will it help you stand out, but it will also help your resume pass through the ATS. Keep it specific—instead of the generic “marketing,” use “upselling techniques.”
• Everything you’ve done to prepare for your first hospitality job is relevant information for your resume. Courses in food safety or event planning, credentials such as ServSafe or CPR—all of these are worth mentioning to show your commitment to training and readiness to start working.

3 Tips for Writing a Hospitality Resume if This Isn’t Your First Job

• If you have specific experience or expertise in a certain area like event planning, guest relations, or food and beverage management, let it take center stage on your resume. This showcases your in-depth knowledge of the field and highlights where you can be most valuable.
• As an experienced hospitality worker, you’ll probably have no trouble finding a job—but tailoring your resume (and your hospitality cover letter ) to match the job description will still go a long way to help you land the best role. Adapt your application to the role. For instance, if you’re applying to be a hotel front desk employee, talk about your data entry and customer service background.
• Seamless teamwork is essential in a hospitality role, but “teamwork” never looks impressive as a listed skill. To showcase your collaboration skills more effectively, mention instances where you’ve worked with colleagues from diverse departments and achieved common goals, such as collaborating with the kitchen staff to host a wedding.

Choose the reverse-chronological format to make sure your most recent experience takes the spotlight. Your experience and skills should be clearly organized, with an extra section for any credentials you have, such as a ServSafe certificate.

A career objective can be a good idea as long as you tailor it to the role. Add a career-defining achievement or useful skill, such as food safety, and mention the company by name to stand out.

Include relevant keywords from the job description in your resume. These will be terms like “guest satisfaction,” “event coordination,” and “reservation systems.” This lets the tracking system know your resume is relevant to the role and worth sending on to human recruiters. 

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Free Hotel Manager Resume Sample

Boost your chances of getting hired and learn to perfect your next resume with our free, editable Free Hotel Manager resume sample. Copy-paste this resume example at no cost or modify it in any way using our intuitive resume maker.

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Free Hotel Manager Resume Sample (Full Text Version)

Marion hector, resume summary.

Proactive and results-driven Hotel Manager with a demonstrated history of driving revenue growth and expanding clientele. A dynamic leader and collaborative team player with strong communication and problem-solving abilities. Thrives in fast-paced, deadline-driven settings.

Work experience

• Implemented strategies to improve hotel ranking on various Internet platforms, attracting new clients
• Developed and executed innovative business plans, leading a team of 15 employees
• Coordinated sales and marketing activities, assisting in budget management
• Represented hotel at events, built and maintained strategic relationships with partners
• Recognized with Manager of the Year Award for outstanding revenue growth and results.
• Achieved a GPA of 3.98, ranking in the top 3% of the program.
• Actively participated in Business Club, FinTech Society, and TEDx Club.
• Achieved Distinction in the IB Diploma Program, earning Grade 1 (A/excellent equivalent) in all 6 subjects.
• Participated in extracurricular activities such as Computer Club, Debate Club, and Riding Society.

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Similar job positions

Housekeeping Bartender Food Preparation Concierge Animator Restaurant Manager Hotel Manager Waiter Chef

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Resume Worded   |  Career Strategy

Hotel manager resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Hotel Manager resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Hotel Manager
• Assistant Hotel Manager
• Front Office Manager
• Hospitality Manager
• Hotel General Manager
• Hotel Operations Manager
• Hotel Revenue Manager
• Hotel Sales Manager
• Resort Manager
• Senior Hotel Manager
• Hotel Manager resume templates
• Similar summary examples

Hotel Manager Resume Summary Example

Experience that aligns with the job role.

Stating your years of experience in the related field like 'Hotel Manager with a decade of experience' straight off the bat can be a compelling opener. This immediately synchronizes your qualifications with the recruiter's expectations, making your profile relevant to them.

Quantifying Accomplishments

Adding hard numbers like '10%+ annual growth in bookings and guest satisfaction scores' to your achievements can make a huge impact. It provides a concrete proof of your abilities and gives an idea about the scale of your contributions.

Leadership skills

This summary does a great job of highlighting leadership skills by mentioning 'successfully managing teams of 20+ employees'. It speaks volumes about your ability to handle responsibilities and manage a team effectively.

Assistant Hotel Manager Resume Summary Example

Focusing on staff development.

Putting emphasis on 'staff development and operational excellence' shows that you understand the importance of an empowered team in running a successful hotel business.

Reducing staff turnover

Highlighting how you 'reduced staff turnover by 30%' is a big deal. It shows your people management skills and your ability to create a good work environment.

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Front Office Manager Resume Summary Example

Efficiency is key.

Any mention of improving front desk efficiency will be music to an employer's ears. It shows you have a keen eye for processes and are always looking for ways to make things run smoother. Plus, it's a great way to showcase your problem-solving skills.

Show Impact with Numbers

Reducing guest wait time by 50% is a significant achievement that really highlights your efficiency skills. It's a tangible result that directly impacts guest satisfaction, and it shows that you can make a real difference.

Hospitality Manager Resume Summary Example

Show your guest-centric approach.

For a Hospitality Manager, having a focus on exceptional guest experiences is paramount. This tells employers you prioritize guest satisfaction and are proactive in making sure guests have the best stay possible.

Proof of Improvement

By stating that you've improved satisfaction scores by 20%, you're showing that you can take feedback and use it to make real, positive changes. This also shows that you're comfortable working with data and feedback systems.

Hotel General Manager Resume Summary Example

Turnaround specialist.

Presenting yourself as someone who excels in 'turning around underperforming properties' implies that you are capable of identifying issues, implementing effective solutions, and driving impressive results.

Revenue growth

Displaying a significant 'increase in annual revenue by 25%' demonstrates your ability to generate profit which is a key objective for any business.

Hotel Operations Manager Resume Summary Example

Emphasizing operational efficiency.

Stating that you have a history of 'enhancing operational efficiency and profitability' shows your dedication to streamlining processes and maximizing profit, a valuable trait for a Hotel Operations Manager.

Reducing operational expenses

Highlighting a '15% reduction in operational expenses' under your management is a clear indicator of your exceptional financial acumen and efficiency, which is critical in this role.

Hotel Revenue Manager Resume Summary Example

Strategic pricing.

Being adept at 'strategic pricing and inventory management' shows your understanding of the financial aspects of hotel management and your ability to optimize revenue streams.

Increasing revenue

Detailing how your pricing strategies 'increased revenue by 20%' is an impressive achievement that will surely catch any hiring manager's attention.

Hotel Sales Manager Resume Summary Example

Highlight partnership skills.

In the world of hotels, building successful partnerships can lead to fruitful negotiations and contracts. Mentioning this in your summary, like our Hotel Sales Manager did, shows that you have the interpersonal and negotiation skills necessary to establish and maintain beneficial relationships for your hotel.

Quantitative Data Rocks

Being specific about the impact of your work, like increasing group booking revenue by 30%, gives a concrete measure of your effectiveness. It also gives potential employers an idea of what you could do for their business.

Resort Manager Resume Summary Example

Experience with luxury.

Managing high-end luxury properties isn't just about keeping things running; it's about creating a unique and high-quality guest experience. Mentioning this in your summary gives potential employers an idea of your ability to handle the demands and expectations of luxury clientele.

Occupancy Matters

Achieving a high occupancy rate during peak seasons is a significant accomplishment in the industry. By sharing this, you're showing potential employers that you are able to attract and retain guests, which is crucial to any hotel's success.

Senior Hotel Manager Resume Summary Example

Highlighting unique skills.

Mentioning a unique ability like 'balance guest satisfaction and operational efficiency' creates an impression of you being adept at maintaining harmony between customer satisfaction and operational processes, which is highly valued in this industry.

Showcasing consistent growth

Stating a consistent growth rate like '20% annually over the last five years' not only highlights your contribution but also demonstrates your dedication and the ability to continuously improve.

Driving repeat business

Sharing how you have 'increased repeat bookings by 25%' shows your commitment to customer service and relationship building which are key aspects in the hotel industry.

Hotel Manager Resume Templates

Director of sales.

Sales Manager

Sales Resume Summary Examples

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Sales Resume Objective Examples

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Sales Resume Guides

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Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Hotel Manager

Hotel Manager Resume

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Rezi is an awesome ai-based resume builder that includes templates to help you design a resume that is sure to check the boxes when it comes to applicant tracking systems. this is a great jumping off point to kickstart a new resume..

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