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• 16 business etiquette tips for every wo ...

16 business etiquette tips for every working professional

Business etiquette is a type of behavior that team members are expected to follow to uphold the company image and respect each other. While business culture has become more casual, it’s still critical to practice common courtesy. In this piece, we’ll explain what business etiquette is and some of the basic rules to familiarize yourself with.

People in the business world have different expectations about eye contact, body language, dress code, and dining etiquette, just to name a few. While many companies have shifted to a more casual culture, understanding proper business etiquette can go a long way. In this piece, we’ll explain what business etiquette is and some of the basic rules to familiarize yourself with. 

What is business etiquette?

Business etiquette is a type of behavior that team members are expected to follow in order to uphold the company image and respect each other. Business etiquette may change from culture to culture, but when everyone understands and follows a particular set of standards, it can create a sense of unity. 

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The 5 basics of business etiquette

The basics of business etiquette vary from culture to culture, and it can be particularly intimidating to understand business etiquette if you're working for a company with a culture different from the one you grew up in. However, there are some universal constants that can help you stick to the status quo as you learn the particular group dynamics and team norms at your company. 

These five important business courtesies can help you make a solid first impression and show respect for your team members. 

1. Be on time

Whether you’re attending an interview or daily standup meeting , being on time in a work environment shows that you respect everyone’s schedule. If punctuality isn’t something you’ve prioritized in the past, brush up on some time management tips to keep yourself organized and aware of your to-do list . 

There are nuances to being on time—some cultures operate on a system of being slightly late to everything. But when in doubt, show up on time and adjust from there if necessary.

2. Recognize your team

Acknowledging others is proper business etiquette for both casual and formal work environments. When someone walks in the room at a business dinner or meeting, greet them and say hello appropriately—whether by shaking hands or following some other cultural custom. 

The same rule applies if you work from home and attend daily Zoom meetings. You may not be required to get on camera in every business meeting, but speaking up and taking the time to recognize your team members can let everyone know you’re listening and make others feel noticed. 

3. Dress appropriately

Dressing appropriately is subjective and will depend on whether you work in an office or from home. Some companies that work in the office every day will expect everyone to dress in business casual attire because much of the work involves face time with stakeholders or clients. Other companies who work in a hybrid environment may encourage team members to dress casually in order to promote comfort and productivity . 

If you are unsure about appropriate business attire, ask your manager or supervisor for tips. It’s especially common to feel unsure if you just started a new job, but don’t be afraid to send a quick email before your first day to get a feel of the office policy. Alternatively, think back to your interview and try to remember what everyone was wearing so you can dress accordingly. 

4. Respect shared spaces

Even if you work remotely, you may go into the office on occasion or share virtual spaces with your team members. Office spaces you may share with team members include a kitchen, bathroom, printer and copy room, and lounge area. Virtual spaces you may share include Google Drive folders and project management software . 

The way you treat shared spaces will reflect on you as a professional, so it’s important that you label things correctly, stay organized, and respect others who also use these spaces. Business etiquette applies to shared spaces whether you’re cleaning up after yourself physically or following company processes online.

5. Build emotional intelligence

Emotional intelligence is the ability to recognize, regulate, and understand emotions in yourself and in others. Effective emotional intelligence skills can help you empathize with team members and overcome challenges. While emotional intelligence isn’t a direct rule of business etiquette, it will help you in the workplace, no matter what conflicts arise. 

For example, imagine you’re behind on work and your boss suddenly adds a large, time-sensitive project to your plate. With emotional intelligence skills, you can speak with your manager to understand the relative priority of the work. Since you're already behind on work, you can express your worry about becoming overworked and work with your manager to come up with a solution of which work you can deprioritize or delegate less important tasks.

Business etiquette for remote workers

With the transition to increasingly virtual teams , the definition and practice of business etiquette has changed. In person, you may need a politely firm handshake and the right attire, but when working remotely , you’ll need to know the basics of email, phone, and video etiquette.

Email and team communication etiquette

Writing an email or communicating with your team through tools like Slack or  Asana seems simple enough, but professional communication online differs from personal communication. Consider the tips below for proper email and online etiquette.

Proofread: Proofreading your emails is a hard rule of thumb that you shouldn’t ignore. While your email or project management platform may have a built-in proofreading tool, you should also look over your email before sending it out, just in case.

Be polite and professional: Even though you're not speaking face to face with your email recipient, your tone of voice will come through in your words. It’s important to be polite and professional in your copy. For example, you can use upbeat phrases like: “I hope you... thanks for... just a friendly reminder... please let me know... looking forward to hearing from you.”

Respond in a timely manner: Whenever another team member or client reaches out to you, they’re doing so for a reason. Proper email and team communication etiquette means responding to people in a timely manner, even if that means setting up an automatic response for when you’re out of the office. While you don’t need to respond within minutes, aim to respond within one or two business days.

Keep it brief: Keeping your email copy brief can get your point across quickly and save time for your reader. When you hide the main objective of your message within a lengthy email, your reader may be less likely to respond in the way you hope for. 

Remember that who you’re writing to may make a difference in your email or online content. For example, if you’re communicating with other team members through Asana and Slack, you can write in a more casual tone, whereas client emails should be more formal.

Phone etiquette

Business communication often occurs through phone calls. When speaking to clients or business partners on the phone, consider the following ways to uphold business etiquette. 

Don’t call unannounced: Everyone in the business world has a schedule to follow, whether they’re working around a strict project timeline or trying to prioritize a heavy workload. When you need to talk to someone on the phone, send them an email first to schedule your call. Calling unannounced can be considered bad manners because the call recipient may be unprepared to talk to you. 

Use reasonable tone and clarity: Your tone of voice is important on work phone calls. You’ll need to keep a polite tone as you speak to team members or clients and be aware of your volume and clarity as well. If you speak too loudly or mumble on a professional call, your recipient may not receive your message the way you hope them to. Tone and communication can also vary based on culture, so keep cultural intelligence in mind when on the phone.

Deliver messages promptly: Just like with work emails, it’s important to respond to work voicemails promptly. You may receive emails from team members or clients asking to schedule phone calls. Respond to these emails quickly with the best time you’re available to talk on the phone. 

Create a professional voicemail: Creating a professional voicemail for when you’re unavailable is proper business etiquette because it lets people know who you are, what you do, and that you’re unavailable. They can then leave you messages explaining why they’re calling. 

Video etiquette

Video is one of the most popular ways for remote workers to connect. With this method of communication, you get the benefit of speaking with many of your team members in real-time, which means there are some video etiquette basics you should know. 

Mute yourself: One of the biggest issues team members face on video calls is background noise coming from those who aren’t speaking. This issue has a simple fix: mute yourself when you aren’t the speaker. Muting yourself will ensure your microphone is silent so others can have the full attention of the virtual room. 

Engage with your body: When on a video call, others can see how you non-verbally interact with the speaker. If you’re looking down or you’re too relaxed in your seat, you may send the message that you’re uninterested in the conversation. Sitting up straight, looking alert, and using nonverbal communication to show you’re engaged lets the speaker know you’re paying attention.

Don’t interrupt: Interrupting someone on a video call can be especially disruptive. Technology can’t always keep up with multiple people trying to speak on a video call, so interruptions can lead to glitches and confusion for everyone involved. 

Dress appropriately: Video calls may only show your clothes from the waist up, but it’s still important to dress appropriately together. Your attire for video calls should follow your company’s dress code. Also consider your personal hygiene when on camera. 

Working from home makes it less common that you’ll interact with team members and clients in person, but don’t forget that virtual interactions still leave lasting impressions. When in doubt, approach these interactions with the same business ettiquette and care as you would for an in-person conversation.

Improve team communication with business etiquette

The goal of business etiquette is to present a united company image, foster mutual respect for team members, and improve communication in the workplace. When teams communicate effectively, they do better work. 

Effective communication doesn’t stop there. Using software can help your team work together to meet deadlines and reach goals. With team communication software, you can facilitate better communication between team members by ensuring everyone receives the right information at the right time. 

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Office Etiquette and Protocol

It seems that you like this template, office etiquette and protocol presentation, free google slides theme, powerpoint template, and canva presentation template.

Get ahead of the game with a comprehensive and engaging presentation on office etiquette and protocol! This cream-colored, modern PowerPoint and Google Slides template is infused with graphs, images and other visuals to help you master office decorum like a pro. You won't just learn the ropes, you'll toe the line impeccably in a snap! It's all editable and customizable, so you can tailor it to your needs. Step up your workplace savviness today and let this template guide you to a harmonious work environment.

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Free Business etiquette Training Presentations for Powerpoint

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PPT - Business Etiquettes

Ppt - business etiquette ii , business etiquette ii - presentation transcript.

• What is Business Etiquette
• Importance of Introduction
• Telephone Etiquette
• office Etiquette
• Dress etiquette
• Understanding overall business Decorum 
• Treating others with respect and being courteous 
• Being comfortable around people 
• Presenting yourself in an acceptable manner
• In today’s business situations people must be able to properly introduce themselves and others without feeling apprehensive.
• Failing to introduce people in a business situation makes you look downright unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake
• Say, “ how do u do?”
• Younger people to older people;
• Junior ranking professionals to senior ranking professionals;
• Business contacts and staff to clients;
• Say important persons name first and add a few words about that person;
• If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?”
• Stay around till both the parties start speaking.
• Handshake is a gesture of acceptance and welcome;
• Extend your right hand;
• Web to web, finger to finger;
• Give slight pressure;
• Grasp the other person’s hand firmly and completely;
• Look into the eyes and smile;
• Release the hand in three seconds;
• But no matter what, never, ever refuse to accept someone’s hand.
• When you initiate a call identify yourself;
• Tell the basic nature of your call;
• Have someone answer your calls;
• Always return calls; and
• No phone calls during meetings.
• Punctuality
• Play the Host
• Communication
• Credit and Compliments
• Speak well of your co-workers
• Never enter someone's cubicle without permission. 
• Announce yourself at their doorway or lightly knock on the wall. 
• Post a sign or flag at your cube entrance to signal when you can be interrupted. 
• Don't peek in as you walk past each one.
• Don't loiter outside someone's cube while you wait for him or her to finish a phone call. 
• Never read someone's computer screen or comment on conversations you overhear. 
• Keep your hands off other's desks. Just because there's no door doesn't mean you can help yourself to their paper 
• Avoid eating meals inside the cube.
• The Professional look 
• Dress for the part 
• Simple but Classy 

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Business Etiquettes and Guidelines PowerPoint Template

Product Description:

Business etiquette is a set of guidelines that govern the way people interact with one another in business inside or outside bodies. Work etiquette is all about behaving professionally in every aspect of the company, like punctuality and communication.

Companies give a detailed overview of their Work Etiquettes to New Hires in the Employee Orientation and  HR Presentation.   This Employee Orientation presentation is usually a part of the employee onboarding process.       

You can use this PowerPoint Presentation as a part of the HR presentation to showcase the Work etiquette of your company to the new hires. This HR template can become an integral part of your employee onboarding process. This PowerPoint Presentation consists of dos and don’ts of Business Etiquette and dos and don’ts of email etiquettes .  

Check out  more HR templates and Employee Onboarding templates to build engaging HR presentations  

• Complete Business etiquette PowerPoint Presentation
• Excellent PowerPoint Theme
• Fully Editable Template and Easy to Modify
• Available in Two Sizes: 4×3 and 16×9
• Detailed Do’s and Don’ts templates
• Compatible with Google Slides and Themes
•   Business Etiquettes and Guidelines - 4x3  –  $19.99
•   Business Etiquettes and Guidelines - 16x9  –  $19.99

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Download our Business Etiquette presentation template for MS PowerPoint and Google Slides to depict the set of norms, behaviors, and practices expected from individuals within professional settings. Our striking graphics are free from any potential copyright infringement problems, so you can use them confidently.

Business leaders can shed light on the importance, types, and examples of business etiquette. This amazing PPT can be harnessed to represent the rules and tips for good business etiquette. You can also explain to the audience how good professional behavior promotes effective communication, enhances the company’s reputation, and leads to successful negotiations, networking, and collaborations.

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• Jan 25, 2019

15 Tips for Mastering Business Etiquette and Protocol

Joanna Zambas

Content Manager and Career Expert

In the world of business, the way you carry yourself can make or break a first impression. But there’s more to business etiquette than taking care not to chew loudly during a business lunch and drinking your tea in a meeting without slurping.

So, how do you master the unspoken rules of business and impress potential clients and like-minded professionals?

Here are 15 business etiquette tips to help you conduct yourself appropriately in every professional setting.

1. Stand When You’re Being Introduced to Someone

It’s common knowledge that you should stand when you’re being introduced to someone. If you remain seated, it not only comes across as rude but it also gives the impression that you’re uninterested. That said, you should also extend your hand for a handshake (which is a formal greeting).

The only exception is if you’re physically unable to stand. You can also skip this step if you’re sick and you don’t want to spread any germs, but if that’s the case, be sure to mention it. You could say something like: ‘It’s great to meet you, but I’m just recovering from [x illness] and would hate to pass it on’.

2. Be Mindful of Gifts

While gift-giving is acceptable in some countries, in others it is seen as a bribe and should be avoided at all costs. For example, in the UK and USA, there are strong opinions regarding ethical gift-giving, and under the UK Bribery Act, both giving and accepting certain gifts are punishable by the law.

However, in China and Japan, business gifts are quite ordinary, but specific rules come with accepting a gift. For example, a Chinese businessperson will refuse your gift three times before they can accept it.

3. Prepare a Proper Introduction

When executed correctly, a proper introduction can transform another professional’s entire opinion of your company and yourself. Let’s say you’re partaking in a business trip abroad: you need to have a proper introduction prepared informing other people who you are and what you do – something similar to your elevator pitch .

The following example can be used in a presentation or boardroom setting and will leave a good impression as it’s both memorable and interesting:

‘Hi, my name is John. I have 10 years’ worth of experience in digital marketing, helping businesses grow their organic traffic through SEO and PPC strategies. An area where I excel is content creation, which is why I’m here to help you fine-tune your content to the audience you’re targeting. I’m looking forward to working with you all!’

4. Dress Professionally

If you want to enhance your professional reputation, you should always dress appropriately. So, if your workplace has a super casual dress code, it’s best to wear something smart casual. And if you’re dressing for a business meeting , it’s ideal if you jazz it up a little. You want to feel confident and powerful, and the clothes that you wear can have a great impact.

If you’re travelling overseas, you should take practical clothing that is smart casual. Don’t turn up in six-inch heels that you can’t walk in or a pair of Converse shoes because they were comfortable on the plane!

5. Keep Your Phone Off the Table

Whether you’re in a meeting or attending a business lunch, it’s essential to keep your phone tucked safely away in your pocket or bag. In such a digitally connected world, it’s hard to keep our hands off our devices and unplugged from technology. But during any important business encounter, it’s necessary to keep your focus on your surroundings and the people you are with.

Checking your phone while discussing business is also disrespectful to everyone in the room. It non-verbally gives the impression that you’d rather be elsewhere and this can easily turn them off – potentially causing you to lose your biggest client yet!

6. Be Punctual

No matter what country you’re in, punctuality is key. Being on time demonstrates that you honour your commitments and that you’re a trustworthy person.

But if for some unforeseen reason you happen to be running late, be sure to let all attendees know and give them an update on your estimated time of arrival. And when you turn up, don’t waste an extra 10 minutes complaining about what delayed you. Apologise and move on swiftly by opening the conversation about the topic that you’re there to discuss.

7. Express Gratitude

Gratitude makes you feel good, and it increases your motivation. So, as a business professional, it’s time to start expressing gratitude to others (if you don’t already do this). It’s easy to thank someone for doing a good job, for their time or business, which will make them more enthusiastic to help or meet you again.

Likewise, if you’re at a business lunch, be sure to thank the waiter for serving your food or the person for meeting you. Don’t simply ignore them because you’re mid-conversation!

8. Mind Your Body Language

Body language is important in any professional environment. If you sit with your back turned or slumped into a chair, it shows that you don’t really care to be there; likewise, crossing and uncrossing your legs can make you seem insecure. And this type of behaviour can make or break a business deal.

Similarly, facial expressions are the gateway to your soul. They can give away what you’re truly thinking, so it’s important to be mindful of them. Be sure to smile at others but do so in a natural way (without forcing it).

9. Use Your Full Name

When introducing yourself to business associates, be sure to use your full name so they can differentiate you from the pool of Johns and Marys that they have met. It also makes you more personable and accessible to find on networking sites like LinkedIn.

On the other hand, if someone happens to introduce themselves to you with just their first name, don’t be shy to ask for their surname (especially if they’ve failed to provide a business card).

10. Be Mindful of Lunch Etiquette

Along with table manners, punctuality and topic of conversation, there are many more etiquette rules that need to be adhered to during a business lunch . Among these are your meal selection (choose something in the same range as the invitee), alcohol consumption (don’t drink alcohol unless the invitee is, and if you do, stick to one glass), arrival time (don’t be late), as well as who’s picking up the tab (the person that arranged the lunch meeting – duh!). And for all that’s good in the world, don’t speak with a mouth full of food!

11. Ask Thoughtful Questions

During business meetings, most people tend to ramble on about their own thoughts and ideas without asking any questions. Instead of waffling on for a good quarter of an hour, be sure to ask some thoughtful questions that will include your client’s opinion.

By doing so, you can identify what’s important and then address their thoughts and concerns – essentially working as a team and getting business done.

12. Mind Your Own Business

Although business lunch settings are generally casual and informal, it’s important to be mindful of personal questions. You can easily offend someone by asking about their marital status or family life. Instead, stick to business chat but don’t be afraid to connect on common interests like music, your favourite authors or the best places to eat in town.

13. Respect Other Cultures

As many businesses are international, you’ll most likely work with colleagues overseas or do business with international clients. While doing so, it’s important to understand cultural differences and be respectful at all times.

Although you won’t know all the differences, it’s important to attempt to conform and learn a few social tendencies. For example, if you’re visiting France, you should greet your business associates with a kiss on each cheek, while in Japan a bow is customary.

14. Don’t Interrupt Anyone

No matter how passionate or excited you are about a topic, it’s extremely rude to interrupt anyone while they are speaking. It shows that you think your opinion is much greater than theirs and that you don’t actually value what they are saying.

If you’re worried that the thought will slip your mind, write it down to ensure you have notes to reflect on after. You can either then find an opportunity to voice your opinion or follow up via email after the meeting is over.

15. Send ‘Thank You’ Notes

While ‘thank you’ notes aren’t the norm after company meetings, they are essential with external clients. If you’ve invited them to a meeting, be sure to follow up and thank them for their time. And if you’re the invitee, you should follow up with gratitude for the invite.

Overall, good business etiquette involves good manners and gratitude towards others. And by following these tips, you’ll be equipped to travel to any part of the world and ensure you follow the same high standards of business etiquette.

What are your favourite business etiquette tips? Join the conversation below to let us know!

Business Etiquette

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Etiquette in the Workplace

Making Positive Impressions

How you present yourself to others in the business world speaks volumes. People often form first impressions about others within seconds of first meeting them therefore it is crucial to ensure you are properly prepared to present yourself as a professional. Here are some important tips towards making a good impression.

• Stand straight, make eye contact, turn towards people when they are speaking, and genuinely smile at people.
• Follow your office dress code, perhaps dressing a step above the norm for your office.
• Your briefcase or bag and the things you carry in them say something about you. Messy items may detract from the image you would like to present.
• When meeting someone for the first time, be sure to shake hands palm to palm with a gentle firmness.
• Be alert. Sleepiness looks bad in the workplace.
• Kindness and courtesy count!
• Arrive early to work each day.

How you treat people says a lot about you.

• Learn names and learn them quickly. A good tip for remembering names is to use a person’s name three times within your first conversation with them. Also, write names down and keep business cards. People know when you don’t know their names and may interpret this as a sign that you don’t value them.
• Don’t make value judgments on people’s importance in the workplace. Talk to the maintenance staff members and to the people who perform many of the administrative support functions. These people deserve your respect!
• Self-assess: Think about how you treat your supervisor(s), peers, and subordinates. Would the differences in the relationships, if seen by others, cast you in an unfavorable light? If so, find where the imbalance exists, and start the process of reworking the relationship dynamic.
• What you share with others about your personal life is your choice, but be careful. Things can come back to haunt you. Don’t ask others to share their personal lives with you. This makes many people uncomfortable in the work space.
• Respect people’s personal space. This may be very different than your own.

Communicating

It’s sometimes not what you say, but how you say it that counts!

• Return phone calls and emails within 24 hours — even if only to say that you will provide requested information at a later date.
• Ask before putting someone on speakerphone.
• Personalize your voice mail — there’s nothing worse than just hearing a phone number on someone’s voice mail and not knowing if you are leaving a message with the correct person. People may not even leave messages.
• Emails at work should be grammatically correct and free of spelling errors. They should not be treated like personal email.
• When emailing, use the subject box, and make sure it directly relates to what you are writing. This ensures ease in finding it later and a potentially faster response.
• Never say in an email anything you wouldn’t say to someone’s face.
• Underlining, italicizing, bolding, coloring, and changing font size can make a mild email message seem overly strong or aggressive.

This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with external clients.

• For a meeting in someone’s office, don’t arrive more than five minutes early, as they may be prepping for your meeting, another meeting later that day, or trying to get other work done. You may make them uncomfortable, and that is not a good way to begin your meeting.
• Don’t arrive late…ever. If you are going to be late, try to let someone know so that people are not sitting around waiting for you. Don’t forget that being on time for a meeting means arriving 5 minutes early — for an interview, arrive 10 minutes early.
• When a meeting runs late and you need to be somewhere else, always be prepared to explain where you need to be (understanding that the value of where you need to be will likely be judged).
• Do not interrupt people. This is a bad habit to start and a tough one to end.
• There is a time and place for confrontation, and a meeting is almost never that place. You will embarrass and anger other people, and you will look bad for doing it. Give people time and space outside of meetings to reflect on issues that need to be dealt with.

You may spend more waking hours in work spaces than in your home space so:

• Keep the space professional and neat with appropriate personal touches! People will see the space and consider it a reflection of you.
• Whether it is a cubicle or office, respect others’ space. Don’t just walk in; knock or make your presence gently known. Don’t assume acknowledgement of your presence is an invitation to sit down; wait until you are invited to do so.
• Don’t interrupt people on the phone, and don’t try to communicate with them verbally or with sign language. You could damage an important phone call.
• Limit personal calls, especially if you work in a space that lacks a door.
• Learn when and where it is appropriate to use your cell phone in your office.
• Food consumption should generally be regulated. Smells and noise from food can be distracting to others trying to work.

International Business Etiquette

As the global market grows, the need to understand multiple international standards of business etiquette grows. Research the country you will be working in or visiting; note the proper etiquette, culture and customs for that country. There are, however, a few key things to keep in mind when conducting business internationally:

• Knowing the language makes an excellent impression on the people you are doing business with. Barely knowing the language, but feigning fluency, could really harm the work you are trying to accomplish.
• Be mindful of time zones. You don’t want to wake someone up on their cell phone or call someone with an unreasonable deadline or concern at an awkward time of day for them.
• As there is no standard global work day, you should keep in mind that work hours vary from country to country. This is important when scheduling meetings or conference calls.
• Know the holidays that will be observed, and be respectful of the time surrounding the holidays, as people may be less available.
• Meals can be extremely crucial in making a positive international business etiquette impression. The customs that are followed when dining are often very important, and mistakes in this area could be costly. Knowing the etiquette well in advance should allow you to relax and enjoy what could be an amazing new experience!

Vigilantly observe the corporate culture in which you work, and be aware that change will happen. Your eyes and ears are your best resource in this learning process! Numerous resources exist on-line on the topic of business etiquette, and there are professional courses you can take to help you learn more.

Related Resources

5 Workplace Etiquette Tips Every Professional Should Know

Whether you are starting your first internship or have many years of professional experience under your belt, how you present yourself to others in the workplace matters.

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Introduction to Business Etiquette

Sep 24, 2014

2.41k likes | 5.14k Views

Introduction to Business Etiquette. Just the basics…. Agenda . Why Business Etiquette? The Basics Business Meetings Telephone Etiquette Practise. Why Business Etiquette?. Case Study.

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Presentation Transcript

Introduction to Business Etiquette Just the basics… TO 2002/BSSC

Agenda • Why Business Etiquette? • The Basics • Business Meetings • Telephone Etiquette • Practise TO 2002/BSSC

Why Business Etiquette? TO 2002/BSSC

Case Study • John was a corporate banker at an International Bank. At a business lunch with his boss and two potential clients from Thailand and Indonesia, he ordered a steak & pork chop combo and had a few glasses of wine. He tried to make small talk about the movie “Annie and the King” • What happened ? TO 2002/BSSC

Case Study (Answer) • The next day, John was not a corporate banker at an international bank. TO 2002/BSSC

Why bother ? The opportunity : • First impressions count • Build a positive image • Be taken seriously • Mastery of business & social situations = job competence (?) • No second chances TO 2002/BSSC

The negative • People remember – avoid future death • Closed business community • Loss of goodwill TO 2002/BSSC

etiquette “rules governing socially acceptable behavior” TO 2002/BSSC

Military Protocol • Business etiquette has its roots in military protocol • Rank is fundamental • Rank is dependant on experience, seniority and promotion. • In the military, rank equates to greater discretion, perks and rewards – same as the corporate sector. TO 2002/BSSC

Case study Sheryl was a receptionist at a prestigious accounting firm. One day, the firm’s oldest and richest clients entered the office. Instead of greeting her as Mrs Lee, Sheryl wanted to project a friendly image and greeted her “Good Morning Mabel, how are you?” • What happened ? TO 2002/BSSC

Case Study (Answer) • Consequence: Mrs Lee canceled her services with the firm as she felt the receptionist was rude and not well trained. TO 2002/BSSC

The Singapore Context • RHQ for MNCs • Multiracial society with majority Chinese population • Dominated by GLCs • Westernised(?) business culture TO 2002/BSSC

Some Basics TO 2002/BSSC

Really Basic Stuff • Be courteous • Consider others feelings • Treat conflict as situational • Apologise if you make a mistake • Don’t raise your voice • No harsh or derogatory language • Don’t interrupt • Don’t be familiar TO 2002/BSSC

Business Meetings TO 2002/BSSC

Before the Meeting • Plan and communicate in advance: • What is the objective of the meeting ? • The agenda • Decide on participants-no warm bodies • Confirm with participants one working day before the meeting TO 2002/BSSC

When is the proper time to arrive for the meeting ? • If the meeting is at a client/customer/etc location : • Be on time • Not more than 5 minutes early • If you are hosting the meeting be early enough to check the facilties etc. TO 2002/BSSC

Introductions • Stand up for introductions • Give a firm handshake • Identify the Senior Person • The client or any person outside the organisation • The person with the higher rank • Name of Senior Person to be mentioned first • E.g. SM Lee, I would like to introduce you to Mr Tan • E.g. DSBM , please meet our top student Shirley Wong. TO 2002/BSSC

The Business Card • Handed out during introductions • Use two hands to hand out your card with the card orientated towards the receiver. • Receiving a card • Accept the card with two hands • Study the card briefly • The card can be placed on the meeting table for reference TO 2002/BSSC

Follow the leader Don’t interrupt-take your turn Don’t play with toys Do not contradict your own teammates During the Meeting TO 2002/BSSC

Listen - be attentive Keep questions brief Be patient & Calm – don’t fidget Attend the entire meeting Take Minutes During the meeting (cont’d) TO 2002/BSSC

Immediate Death • Sarcasm • Shouting • Losing your temper • Not paying attention • Jokes on sensitivities TO 2002/BSSC

After the Meeting • At the end of the meeting • Thank all participants for their time • Send out minutes to all parties concerned • within 48h of the meeting • Action on Action items TO 2002/BSSC

RSPV: Confirm the meeting Be Early Be Prepared Be dressed appropriately Holdfire - don’t interrupt Don’t play with toys Take your Turn Be Attentive Keep questions brief Be patient & Calm – don’t fidget Attend the entire meeting Action on Action Items Summary: Basic Meeting Etiquette TO 2002/BSSC

Telephone Manners Just the basics… TO 2002/BSSC

Receiving a call- The greeting • Smile & breath in • Three components • Organisation name • Your name • Express a desire to help • Hello <Company Name>, <your name> speaking, can I help you ? E.g. Hello TrendyLink,Kim speaking, can I help you? TO 2002/BSSC

Follow up on incoming calls • Answer in three rings • Always return calls. • If the person is not in, take a message and forward that message to the person. • Keep calls short and to the point • Don’t keep the caller hanging on TO 2002/BSSC

Initiating a call • You will be talking to the receptionist or telephone operator. You need to • Identify yourself • Explain the nature of your call • Seek help in talking to the right person Example: ” 1Hello, my name is John Tan and I am calling from Nanyang Polytechnic. 2I am working on an e-commerce project and am sourcing for external companies to participate in this project. 3Can you put me through to someone I can talk to about this project ? 4Thank You. “ TO 2002/BSSC

Discussion Questions TO 2002/BSSC

Discussion Questions #1 • Your boss, Mr. Singh, enters the room when you're meeting with an important client, Mr. Johnson. You rise and say "Mr. Singh, I'd like you to meet Mr. Johnson, our client from San Diego." Is this introduction correct? TO 2002/BSSC

Discussion Questions #2 • You're hosting a dinner at a restaurant. You've pre-ordered for everyone and indicated where they should sit. Are you correct? TO 2002/BSSC

Discussion Questions #3 • You're entering a cab with an important client. You position yourself so the client is seated next to the pavement. Is this correct? TO 2002/BSSC

Discussion Questions #4 • A toast has been proposed in your honour. You say "thank you" and take a sip of your drink. Are you correct? TO 2002/BSSC

Discussion Question #5 • You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin? a) Take it with you.b) Fold and place it to the left of your plate.c) Loosely fold it and place it on the right side.d) Leave it on your chair. TO 2002/BSSC

Discussion Question #6 • You're hosting a dinner party at a restaurant. Included are two other couples, and your most valuable client and his wife. You instruct the waiter to: a) serve your spouse first.b) serve your client's spouse first.c) serve you and your spouse last. TO 2002/BSSC

Discussion Question #7 • You're invited to a reception and the invitation states "7:00 to 9:00 PM." You should arrive: a) at 7:00 PMb) anytime between 7:00 PM and 9:00 PMc) between 7:00 PM and 7:30 PMd) go early and leave early. TO 2002/BSSC

Discussion Question #8 • You're greeting or saying good-bye to someone. When's the proper time to shake their hand? a) When you're introducedb) At their home.c) At their office.d) On the street.e) When you say good-bye. TO 2002/BSSC

Discussion Question #9 • You're talking with a group of four people. Do you make eye contact with: a) just the person to whom you're speaking at the moment?b) each of the four, moving your eye contact from one to another?c) no one particular person (not looking directly into anyone's eyes)? TO 2002/BSSC

Discussion Question #10 • When you greet a visitor in your office, do you: a) say nothing and let her sit where she wishes?b) tell her where to sit?c) say "Just sit anywhere." TO 2002/BSSC

Discussion Question #11 • You're scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable table. 30 minutes later your associate still hasn't arrived. Do you: a) order your lunch and eat?b) continue waiting and fuming that your associate isn't there?c) tell the head waiter you're not staying and give him our card with instructions to present it to your associate to prove you were there?d) after 15 minutes call your associate? TO 2002/BSSC

Discussion Question #12 • You've forgotten a lunch with a business associate. You feel terrible and know he's furious. Do you: a) write a letter of apology?b) send flowers?c) keep quiet and hope he forgets about it?d) call and set up another appointment? TO 2002/BSSC

Questions? TO 2002/BSSC

Asia Pacific Business Etiquette Highlights… TO 2002/BSSC

Business Etiquette AP • China • Be punctual • Let your hosts set the tone • Observe the hierarchy • Select the right spokesperson • Be aware that “not conveniant”,”I am not sure” may mean ‘NO’ TO 2002/BSSC

Business Etiquette AP • Australia • Be direct & get to the point • Words are taken at face value • Hong Kong • Schedule meetings in advance – especially for large companies • Observe hierarchy e.g. seating arrangements etc. • Social conversation will precede business conversation. TO 2002/BSSC

Business Etiquette AP • Indonesia • Need patience and diligence • Do not rush through negotiation process • They remain aloof until consensus is reached. • Be aware that they are naturally soft spoken. • Observe hierarchy. TO 2002/BSSC

Business Etiquette AP • Malaysia • Engage in small talk and a meal at first- trust is vital • Relationship building is long-term • Negotiations are lengthy-work out all details of a proposal in advance. • Agreements can be renegotiatied TO 2002/BSSC

Business Etiquette AP • Philipines • Establish rapport at the start of a meeting e.g. meals activities etc • Listen-do not interrupt • Fellowship and group decisions are important (‘pakikisama’) TO 2002/BSSC

Reference International Business Etiquette-Asia & the Pacific Rim - Ann Marie Sabath TO 2002/BSSC

Questions ? TO 2002/BSSC

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995 views • 57 slides

Business etiquette guidelines

Business etiquette refers to the requirements and expectations of social and business behavior, practices and conduct that are prescribed by social convention, and a code of ethical behavior among professionals.  It basically boils down to demonstrating good manners.  As so-called common courtesy becomes less common, manners and etiquette are essential components of career success.  It’s not just about rules and telling people what they can or can’t do, it’s about ensuring that people are treated with respect.

Some basic business etiquette practices:

• Show appreciation to colleagues and customers and send thank-you notes.
• Stand up and shake hands when you meet/greet someone.
• Call someone by his or her name and if you have forgotten ask the person to remind you.  Prepare to re-introduce yourself when necessary.
• Use formal modes of address until told otherwise. Formal means Ms./Mr./Dr./Professor (last-name).
• Knock before you enter someone’s office and ask if they have time to speak with you or if another time could be arranged. (Don't ask if they're busy. Everyone is busy. That's a different question.)
• Give your full attention to someone who has taken the time to seek you out in person.  Phone calls and electronic communication can wait.
• Arrive to meetings on time, prepared and ready to take notes.  Stay engaged during the meeting and do not be distracted by electronic devices.
• Follow the dress code.  Dress appropriately for business and office functions.
• RSVP to events and meetings. That means respond, by the deadline, as to whether you will attend or not. Show up if you said you will, and don't show up if you didn't say you would. "Maybe" is not an acceptable response.
• Be aware of dining etiquette so that you conduct yourself appropriately during work-related meals and social events.
• Treat everyone with respect and kindness.

Be aware that certain behaviors rise above simple good manners to the level of ethical conduct . For example, it is rude to be late to an interview; it is unethical to no-show for an interview.

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• Preferences

Business Etiquette - PowerPoint PPT Presentation

Business Etiquette

Etiquette is a very important factor in determining the success or failure of a business or a person, here are a few tips on business etiquettes. – powerpoint ppt presentation.

• Relationships
• How to read people.
• Become a people watcher
• Be a good listener
• Predict what you think theyre going to do
• Create Positive Relationships
• Find out what people want and help them get it
• Be alert to peoples interests and hobbies
• Use Positive Relationships to Achieve Your Goals
• Once you establish a relationship never abuse them. Thank them!
• Be aware of anothers position, what they can and can not do, relationships with others, and ethics of the situation
• Competition Be the best
• Honesty Integrity Reputation is important. Dont steal time. Demonstrate integrity. Keep confidences
• Work Hours Adjust your hours around others. Watch attendance and absences
• Deadlines are very important. Make all meetings and appointments
• Neatness Many advantages of looking neat
• Workloads Develop an eager and willing attitude. Dont be a complainer. Offer your assistance to others
• Volunteer for projects. Guard against over-promising
• Breaks and Lunches.
• Be aware of customs and reputation
• Perception is Reality What does your boss and others think of you?
• Getting your moneys worth Thats what the company wants
• Organization Calendars, files, and lists
• Calendar Dont over book, give yourself travel time
• Filing System Dept. filing system and develop a tickle file
• Boss Communication List Tasks and achievements
• Criticism Accepting How to accept it, admit it, thank them, and demonstrate change
• Criticism Giving
• Have a plan, make it positive, and adjust your criticism
• Give Compliments
• Acknowledge Others Learn names be friendly
• Positive Attitude Develop a positive attitude and create a positive image
• General Knowledge Stay current in your field
• Control your Anger
• Conforming Adjust to image value of company
• Humor Using or developing a sense of humor helps you enjoy business and encourages others to like you
• Learn accept the importance of your boss
• Your bosss success depends on you!
• Learn what your boss expects from you habits, skills, traits
• No surprises!
• Communicate!
• Demonstrate loyalty
• Keep confidences
• Remember your boss is human
• Use your boss as a mentor
• If you disagree with your boss
• Seek experienced outside advice.
• Discuss privately with boss.
• Remember your boss makes the final decision.
• Identify your Bosss style
• Identify your Bosss Preference
• Identify your management style
• Managing Styles are
• Fear/Intimidation
• Logic/Reasoning
• Emotion/Instinct
• Expertise/technical knowledge
• Organizational Charts
• Expectations within groups senior managers, secretaries, middle managers, colleagues, technical personnel
• Personal Relationship Charts
• Predict promotions
• Attend Business Lunches
• Practice Public Speaking
• Social and Business Events Practice the 5 rules
• 1) Always attend
• 2) Maintain professional image
• 3) Use good manners
• 4) Limited alcohol
• Make contacts to start develop positive relationships and present a professional business image
• You will be part of multi-level teams
• There is team dependency. Dont overlook deadlines
• Some members over control their territories
• Learn your role in decision making
• Influence others
• Say it before you write it
• Short, Sweet to the Point
• Company Format
• Use the Least Formal Rule
• The Cool Down Rule
• Computer use watch the e-mail and internet
• Establish Preventive Procedures
• Analyze Mistakes
• Admit it Recommend Solutions
• Maximize Effort
• Change Preventive Procedures
• Communicate to Management
• Components of Business Image
• Accessories
• Imagining Success
• Selecting Your Professional Image
• Know the dress rules
• Know what is appropriate
• What is the company uniform?
• Don't criticize, condemn or complain
• Give honest and sincere appreciation
• Arouse in the other person an eager want
• Begin with praise and honest appreciation
• Call attention to people's mistakes indirectly
• Talk about your own mistakes before criticizing the other person
• Ask questions instead of giving direct orders
• Let the other person save face
• Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
• Give the other person a fine reputation to live up to
• Use encouragement. Make the fault seem easy to correct
• Make the other person happy about doing the thing you suggest

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